Casa Dann Carlton Hotel and Spa provides excellent service. I had a late evening flight so I asked if I could have a late check out. Their normal check out is 1:00, they gave me until 6:00. I think that is exceptional. Also the first night I asked if I could get an extra lamp because I like to read in bed. Right away they got me another lamp. They did […] everything they could to make my stay wonderful, and it was. The breakfast is included in the room and it is excellent, including the service, they even knew my name at breakfast every morning, and this is a big hotel. Nice job Hotel Dann. Read moreGenuine Hotels.com guest review
I enjoyed my stay.Genuine Hotels.com guest review
Friendly helpful staff. Nice room. Great workout facilities. Excellent included breakfast . I would stay here again.Genuine Hotels.com guest review
"From Houston to Bogota"
Casa Dann Carlton Hotel & Spa in Bogota is very nice. So nice, Novela was filming and episode in the bar on the first floor. I stayed in the suit which is very large, spacious and accommodating. The only thing they should improve upon is mattresses and they need to add feather downs. A place this eloquent and classy should without question have feather […] downs on the beds. Other than that, our stay was completely awesome. I will certainly stay there many more times. Read moreGenuine Hotels.com guest review
"close to nice restaurants AND GREAT MALLS"
Once again a great experience , this is my four time coming into this hotel and will be back soon ....I always recommended to my friends ...Keep up the good work...C.LondonGenuine Hotels.com guest review
"fine but dark"
The room was dark with insufficient lighting and a brownish color scheme that reinforced the dark feeling. its large and comfortable otherwise for working, but without enough light, its hard to get work done. Otherwise fine and good location.Genuine Hotels.com guest review
"OK for 2 - 3 days business trip"
Needs a general refurbishment. Interior design is non existing. Air conditioning/heating is a must. Amenities are scarce.Genuine Expedia guest review
"Nice Bogota hotel with great pool and spa!"
This hotel was just right for our two-night stay in Bogota before Christmas. It is located on the north side of the city, a long but reasonably priced taxi ride from the old town (Candelaria) and in turn offers peace and quiet. The breakfast buffet, including exotic fruits and freshly cooked arepa (pancakes), was fabulous.. The (indoor) pool and spa […] facilities (including jacuzzi and sauna) were excellent and very clean, perfect for relaxing after tourism. The reception staff were nice and very helpful. Read moreGenuine Expedia guest review
Every things was great. Food was deliciousGenuine Hotels.com guest review
Great overall value, price, location, service. Walking distance to great restaurants and bars located in the "parque de la 93" (93rd park) Friendly staff and great amenities. Will be back.Genuine Expedia guest review
"Great hotel in Bogota"
Great location and superb price. Stayed here twice within the last 90 days. Wonderful hotel for the price, security and location.Genuine Expedia guest review
"Nice people but i won't be back"
Definetively it is not the place to try to relax. It is a very noisy hotel and the staff is too eager to help. I put the do not disturbed sign two days in a row and i got a knock on the door 4 times a day asking if i needed anything or checking the bar or looking, etc, etc. The rooms need a little update too.Genuine Expedia guest review
"Very Loud no AC"
I think the hotel is a classic in Bogota, though they don't advice you before hand that the rooms do not have AC and if you wish a room with AC you must choose it and pay extra, but they do not mention this at any point in the reservation. Since its located in a high traffic area and you must open windows then the room is very loud in early morning […] making it hard to rest during your stay. Read moreGenuine Hotels.com guest review
"Good hotel, good food, old furniture, old carpet."
The room and carpet is a little old already. The hotel is good, but the carpet needs to be renewed. Service is good and breakfast is very good. Furniture is ok, but a little too dark and too old style.Genuine Expedia guest review
"Is a lie that is a 5 start Hotel, is a 2 or 3."
It's suppose to be and 5 star hotel, but in the room they gave me, the bed where in a retractable furniture, the mattress was made foam... . Stupid and ridiculous.Genuine Expedia guest review
Because the usual wheather in Bogota no A/C is available, but I was asking for a fan during my 3 days stay and I'm still waiting for it, I was asking to fix the little security box which was broken in order to be use for me and also I'm still waiting for it, So the hotel isn't bad at all but the service is not the best.Genuine Hotels.com guest review
"A great stay"
I had a great stay and the hotel was very kind to let me check in at 5am! The gym is state of the art and the breakfast buffet was fresh and had a large variety. The staff was so helpful. The hotel is in walking distance of many great shops and restaurants. My only thing is that the rooms while super clean are a little dated looking and the bed wasn't […] one of those super soft beds. Read moreGenuine Expedia guest review
Good location, perfect SPA, very old fashioned furnitureGenuine Expedia guest review
"No AIr Conditioner"
The room had no A/C. When I called to ask, they told me that if I want A/C I have to pay more money. This is the first time I have made reservations and pay the regular fees and there is no a/c included.Genuine Hotels.com guest review
"Rated 4 1/2 stars but no air conditioning ???"
Only rooms on the fifth floor have air conditioning. So if you are going to stay at this hotel make sure you request a room on the fifth floor.Genuine Expedia guest review
lousy internetGenuine Hotels.com guest review
"Hotel needs to be Updated"
I stayed at Casa Dann Carolton for three days in July 2012. The hotel location is excellent with a helpful, courteous staff. The hotel is a landmark in Bogota, but in need of a major update. The rooms and the lobby are very dated. The bed was awful and not comfortable at all. I would recommend the hotel for the location, but if you are going for a leisure […] trip I would not recommend the hotel. Read moreGenuine Hotels.com guest review
"Incredible service and location"
Excellent location, spa areas and service! All best restaurant around hotel area with incredible taxi service.Genuine Expedia guest review
The Hotel staff provide exceptional service. My only advice is to use yellow cabs. The Hotel provides a cab service but at a higher rate.Genuine Expedia guest review
"A nice surprise"
Great location. Great staff: the front desk, Jorge at the dinning room, the chef and the attendants at the sushi on the 8th floor, the attendant at the gym. Great stay, I found a new "home" in Bogota.Genuine Expedia guest review
"Great facility! spacious rooms,excellent amenities"
Very spacious rooms, where everything worked (bathroom fan, safe, tv, lights, etc). The rooftop pool is excellent, as is the gym. In fact, the gym is the best hotel gym I've seen in South America. It has olympic weights, dumbells to 70 lbs, multiple machines and about 6 treadmills. Downstairs, the piano lounge is a nice place to relax and share a drink. […] There is a very nice restaurant district about 1 km away. Its a safe neighborhood and going there makes for a nice evening stroll. Overall an excellent facility, very happy I chose to stay there. Read moreGenuine Hotels.com guest review
Second stay at this hotel. Excellent location and breakfast buffet is unbeatable (included in the rate). I have seen some people complaining about the hotel's taxi service being too expensive, but that's anywhere around the world. An alternative is to get one of the "radio taxi" telephone numbers and call them from your hotel room. Don't ever haul a […] taxi on the street as it is risky. Read moreGenuine Hotels.com guest review
"Some what disappointed"
Hotel Internet is the biggest problem I had (also mentioned in other reviews). In my case, WiFi did not work in the room at all during the 2 weeks stay. Then for the last 3 days, the room phone is not working because of network trouble. My co-worker's room phone has not been working all these time. Then the room service food quality is very poor, my […] salmon was burned like charco on both sides. Pitty - it was supposed to be better than most of the hotels in town. I'll choose another one next trip. Read moreGenuine Hotels.com guest review
hotel Casa Dunn Carlton was a 5 star stay , excellent service , good location. Wouldnt stay anywhere else cheersGenuine Hotels.com guest review
Great service. Excellent choise for business and family tripsGenuine Expedia guest review
"Casa Dann Carlton"
Great place, staff was super friendly. Walking distance to Parque de la 93, and breakfast was fabulous daily!Genuine Hotels.com guest review
I am really startled by the low grade this hotel has received from users!! I travel a lot throughout North, Central and South America and this hotel is really nice! Location is really good (close to big avenues, not too far North and not too close to downtown). Surroundings are safe. Employees are really courteous and helpful. The rooms are HUGE (suite […] size). Breakfast buffet can't be beaten (it's included, full of choices and changed throughout the week). Anyway, I'd return here anytime, whether for business or pleasure. Read moreGenuine Hotels.com guest review
"overpriced and minibar raided by previous guest"
I thought this hotel was way overpriced. It was advertised as queen sized bed with a pillowtop mattress. This was not the case. The mattress was a little hard and there was no pillowtop whatsoever. Worst of all, the previous guest had raided the minibar and it had not been restocked. There was even a bottle of water that was only 1/4 full in the little […] fridge. I called managment to tell them and I am waiting to see if I get charged. I will be furious if this is the case. DO NOT STAY HERE!! Read moreGenuine Hotels.com guest review
"Casa Dann Carlton/ Bogota Amazing Stay"
Didn't know what to expect going to Bogota for the first time but after arrivnig at Casa Dann Carlton, I was so happy that I choose this hotel for our short stay. From the moment we arrived at the hotel, the staff was extremely friendly and took great pride in their apperance. The common areas were so clean. The breakfast buffett is unlike any other […] I have experienced anywhere I have traveled. It put any hotel in the U.S, which includes breakfast with room, to shame. The spa was a nice treat which was included in the price of the room. The location was a little to north for everything we wanted to do but there were always cabs or car service handy, no matter what time of day. Stayed in the Imperial Suite and my only complaints are that it would have been nice for the Fireplace to work i.e a gas log. There were no glasses to drink out of so we had to call room service to deliver ice and glasses. Don't know if it's a South American thing but no wash clothes available. Had trouble finding waste baskets throughout the suite. Overall, it was a great stay and if I were to go back to Bogota, I would certainly consider staying here again. We were treated like we were at a Five-Star property and because of that, it made it very difficult to leave for the day to sight see and when it was time to check out. Read moreGenuine Hotels.com guest review
Old hotel with bad carpet in the rooms. Decent hotel but nothing like the website showes. Good gymn and pool on top floor. I recommend you take one night and if you do not like it move on.Genuine Expedia guest review
"Excellent Bogotga hotell."
The hotel is upscale and very comfortable, with a very attentive staff.Taxis are readily available and are reasonably priced. The hotel is in the area of Bogota that has many very fine restaurants. I would stay there again should I return to Bogota.Genuine Expedia guest review
For a hotel in this price range you would and should expect more. I do not reccomend anyone stay here. The beds are very uncomfortable and sheets are rough. The water pressure was constantly fading. Overall service deplorable. I have never experienced a hotel with such low value for the price. I strongly suggest you look elsewhere. The only plus is […] location, but there are many more options in the area. It was such a poor experience that I checked out early. Read moreGenuine Hotels.com guest review
The suite I requested was very nice if a bit cold but extra blankets were available. The location is not very central for restaurants, bars etc but the breakfast more than makes up for these shortcomings.Genuine Hotels.com guest review
"Would go back every time."
Was satisfied with everything.Genuine Expedia guest review
"Do not go there."
1. Reception people act police. They were very rude and try to charge extra for any reason. If you have a friend who will visit your room they will charge extra. I paied for 2 people but they still tried to charge for 2nd person. I told them to check their computer and they checked it and this time they tried to charge a little of money for insurance. […] I still said I paied it too. They finally accepted it let my friend stay. But their action was so rude and bad. 2. The location is near park 93 but it is not walking distance. You need to take a cab to the park but the taxi cabs don't want take you there because it is too close so they don't make a money for waiting. 3. I think overall hotel was average but almost all people in reception were terrible and annoying. Read moreGenuine Expedia guest review
Response by Casa Dann Carlton Hotel & Spa First of all we´re very sorry to learn that you had a disappointed experience while you stayed with us at the Casa Dann Carlton Hotel & SPA recently, secondly there´s no excuse for a bad service provided to a customer specially to those who come to visit and enjoy our city, I´d like to mention any way that our staff at the front desk is very polite and friendly, actually is one of the Hotel´s strength and mentioned constantly by many clients who stay with us permanently, however I´m very sorry that the person who helped you did not comply with our procedures. I must agree that our staff did not made sure that you and your companion get a much comfortable stay and avoid you many inconvenients. Thank you and I really hope we get a new opportunity to demonstrate that our Hotel is one of the best you can get in Bogota., I´d like you to give us the chance in your next visit to town, we´ll be more than pleased to serve and treat you according to your expectations.
"Good hotel in the middle of renovation"
On my second stay at Dann Carlton Bogota I got one of the renovated toons (3rd floor) and was very happy with it. Unfortunately remaining renovation works cause noise, but if you are away most part if the day it is not too disturbing. Restaurant and breakfast is good, as well as gym amenities and internet. Staff messed up couple of times (forgetting […] to charge me for one night and mixing up reservations) but might be just bad day/luck. Overall experience very good. As a tip, ask for one of the renovated rooms! Read moreGenuine Hotels.com guest review
"Good traditional colombian 5 star hotel"
We had a suite in the hotel which was very comfortable.Staff very friendly and helpful and the spa is good with proper facilities, a full size swimming pool and a nice bar. The USP of the hotel is that has 5 star facilities but retains a typical colombian character and is not simply another international hotel in another city.Genuine Expedia guest review
"Good Value for Money....but be wary..."
_Having stayed in literally dozens of hotel the world over, would say that overall hotel is quite good. Service is on the border line between a 4/5 star hotel. Breakfast is excellent and so are the rooms. Only concern is that it appears that other hotel guests or person holding a membership to the spa facilities of the hotel use the place to "approach" […] female guests and ask the most personal and indiscreet questions about them and their husbands/ partners. I found this to be a matter of serious concern and brought it to the attention of the management of the hotel. I was promised that the matter will be investigated and I will be contacted. Had it not been for this unfortunate incident, my stay at the Carlton would have been top notch. Just be careful if you plan to stay at the Carlton with your wife or partner. Read moreGenuine Hotels.com guest review
"extremely overpriced hotel"
1/2 litre of water for 10 USD in the room, the hotel taxi drivers charge about 4 times more than the usual taxi price in Bogota, chocolate bar and other mini bar items are about 4 to 6 times more expensive than in comparable US hotels. The hotel taxi drivers unfortunately can only be described as a crooked mafia who will make extra turns for unaware […] guests just to try to get additional dollars. Hotel staff tried to put on the invoice a dubious insurance charge of 50 USD that I never agreed to and was never asked for. A burger for 20 USD is representative for a highly over prized hotel. There are expensive hotels, which are really worth their service. Then there are hotels like the Casa Dann Carlton unfortunately whose prices other than the room charge can only be described with terms like "rip off". I am bitterly disappointed. I am traveling to Colombia several times per year since 27 years now and never had such a devastating experiences. Read moreGenuine Expedia guest review
"Hmm it was all extra money"
everything was extra a call, a friend visiting using the coffe machineGenuine Hotels.com guest review
"Good breakfast, friendly staff, good facilities"
Have been to Hotel Casa Dann Carlton on several occasions and always managed to stay in 'El Torre' where the rooms are bigger and nicer. It is a separate building but now linked to the main hotel. The breakfast is extensive and fresh. Particularly like the gym, the spa, the swimming pool and the roof terrace which has good views. You will need a taxi […] as there is not much happening within walking distance of the hotel, although Parque 93 with its trendy restaurants is only at a 10 min walk. Always felt perfectly save in this area of Bogota when venturing out by foot. All in all it is probably one of the better hotels in Bogota as have stayed in other similar 4 star hotels in Bogota as well. The service received from all of the staff is very courteous and friendly. Would certainly be happy to recommend this hotel. Read moreGenuine Hotels.com guest review
"like always the best hotel for your money"
I been staying at these hotel since it open around 15 years ago,today star a mayor renovation including the beautiful spa and swimming pool in the top floor which was done couple years ago with incredible views. We stay always at the executive floor with two incredible butlers that will fulfilled your every-needs. Our room was the imperial room and […] is a gorgeous room which on Sundays early in the morning you can see the old steam train pass by your room with passengers going to the small towns as it did during the early years,that is an experience itself. It doesn't matter what floor you are in the service is great and the prices are better than any class hotel in Bogota. We will be back in 6 months for a month- and what better place to be spoil. I can only conclude by saying, " I will love to see a hotel of these level in CANADA (like the Fairmont hotels) at these prices" you will never have a vacancy. Read moreGenuine Hotels.com guest review
"Another good stay at Dann"
This is not a 5 star by any means but it does have a lot to offer. I have stayed at lots of places in Bogota like the new Hilton and Marriott which are luxurious. What I like about Casa Dann Carlton is the following - Service is good - Gym - Breakfast - Location, close to the Park on 93. - Price and size of the room Cons - Some rooms smell old so […] if you get one maybe ask for a different room. Read moreGenuine Expedia guest review
"Short Business Stay"
Went to bogota for my third time. I think their are better hotels for the price but it was good none the less. The pool and spa facilities are beautiful. The customer service was hit and miss. The front counter man was terrible but everyone else was very helpful.Genuine Hotels.com guest review
"Safe location, friendly staff."
I stayed in this hotel because I wanted to experience more of a Colombian feel rather than a neutral global chain hotel. The rooms are big, clean and comfortable. I asked to change rooms as they were chopping trees down one Saturday evening outside my window. The hotel staff were very obliging and although the hotel was full found me another quieter […] room. The hotel has a small, clean swimming pool with great city views and the bar and terrace next to it are a good place to escape to for a while. The location is safe to walk out and is about 10 mins walk from the T Zone and Parque 93, where the restaurants and bars are. Read moreGenuine Hotels.com guest review
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