"overpriced and minibar raided by previous guest"
I thought this hotel was way overpriced. It was advertised as queen sized bed with a pillowtop mattress. This was not the case. The mattress was a little hard and there was no pillowtop whatsoever. Worst of all, the previous guest had raided the minibar and it had not been restocked. There was even a bottle of water that was only 1/4 full in the little […] fridge. I called managment to tell them and I am waiting to see if I get charged. I will be furious if this is the case. DO NOT STAY HERE!! Read moreGenuine Hotels.com guest review
"Casa Dann Carlton/ Bogota Amazing Stay"
Didn't know what to expect going to Bogota for the first time but after arrivnig at Casa Dann Carlton, I was so happy that I choose this hotel for our short stay. From the moment we arrived at the hotel, the staff was extremely friendly and took great pride in their apperance. The common areas were so clean. The breakfast buffett is unlike any other […] I have experienced anywhere I have traveled. It put any hotel in the U.S, which includes breakfast with room, to shame. The spa was a nice treat which was included in the price of the room. The location was a little to north for everything we wanted to do but there were always cabs or car service handy, no matter what time of day. Stayed in the Imperial Suite and my only complaints are that it would have been nice for the Fireplace to work i.e a gas log. There were no glasses to drink out of so we had to call room service to deliver ice and glasses. Don't know if it's a South American thing but no wash clothes available. Had trouble finding waste baskets throughout the suite. Overall, it was a great stay and if I were to go back to Bogota, I would certainly consider staying here again. We were treated like we were at a Five-Star property and because of that, it made it very difficult to leave for the day to sight see and when it was time to check out. Read moreGenuine Hotels.com guest review
Old hotel with bad carpet in the rooms. Decent hotel but nothing like the website showes. Good gymn and pool on top floor. I recommend you take one night and if you do not like it move on.Genuine Expedia guest review
"Excellent Bogotga hotell."
The hotel is upscale and very comfortable, with a very attentive staff.Taxis are readily available and are reasonably priced. The hotel is in the area of Bogota that has many very fine restaurants. I would stay there again should I return to Bogota.Genuine Expedia guest review
For a hotel in this price range you would and should expect more. I do not reccomend anyone stay here. The beds are very uncomfortable and sheets are rough. The water pressure was constantly fading. Overall service deplorable. I have never experienced a hotel with such low value for the price. I strongly suggest you look elsewhere. The only plus is […] location, but there are many more options in the area. It was such a poor experience that I checked out early. Read moreGenuine Hotels.com guest review
The suite I requested was very nice if a bit cold but extra blankets were available. The location is not very central for restaurants, bars etc but the breakfast more than makes up for these shortcomings.Genuine Hotels.com guest review
"Would go back every time."
Was satisfied with everything.Genuine Expedia guest review
"Do not go there."
1. Reception people act police. They were very rude and try to charge extra for any reason. If you have a friend who will visit your room they will charge extra. I paied for 2 people but they still tried to charge for 2nd person. I told them to check their computer and they checked it and this time they tried to charge a little of money for insurance. […] I still said I paied it too. They finally accepted it let my friend stay. But their action was so rude and bad. 2. The location is near park 93 but it is not walking distance. You need to take a cab to the park but the taxi cabs don't want take you there because it is too close so they don't make a money for waiting. 3. I think overall hotel was average but almost all people in reception were terrible and annoying. Read moreGenuine Expedia guest review
Response by Casa Dann Carlton Hotel & Spa First of all we´re very sorry to learn that you had a disappointed experience while you stayed with us at the Casa Dann Carlton Hotel & SPA recently, secondly there´s no excuse for a bad service provided to a customer specially to those who come to visit and enjoy our city, I´d like to mention any way that our staff at the front desk is very polite and friendly, actually is one of the Hotel´s strength and mentioned constantly by many clients who stay with us permanently, however I´m very sorry that the person who helped you did not comply with our procedures. I must agree that our staff did not made sure that you and your companion get a much comfortable stay and avoid you many inconvenients. Thank you and I really hope we get a new opportunity to demonstrate that our Hotel is one of the best you can get in Bogota., I´d like you to give us the chance in your next visit to town, we´ll be more than pleased to serve and treat you according to your expectations.
"casa damm carlton"
great hotel , great food, great service I will be staying in this hotel every time that I am in BogotaGenuine Hotels.com guest review
"Will be back..great location...exellent service.....and price..."
Great facilities...confort and superb service....location it's convinient...and price better than many other hotels in Bogota..of great category....will be back soon...Genuine Expedia guest review
"Casa Dann, Bogota"
Good hotelGenuine Expedia guest review
No A/C, which is not a big deal since the weather in Bogota is so nice. But trash collection on my window for one hour at 2:00am ruined my night.Genuine Expedia guest review
"The staff was totally awesome, felt safe and treated like royalty."
I would recommend anyone who enjoys good service to stay here. This hotel has everything, great breakfasts, bar, beautiful top floor pool/spa area and nice rooms. We have never been treated with such care at any hotel in the US.Genuine Expedia guest review
"Not very good memories"
Our "upgraded" rooms were actually bigger but there was no heat, extremely slow service, the suite was not confortable at all, the room looked old and carpet colors fade.Genuine Expedia guest review
"Excellent with minor problems"
Casa Dann was an excellent hotel. Staff was very nice and professional, lobby appearing elegant, hotel room was beautiful. The down sides are the wireless internet was spotty. We had to be in the bathroom to get a "decent" signal. The cable that is available in the room, the clip was broken so it wouldn't stay in the ethernet port and attempting to […] hold it in the signal would waver...you could see in the grout in the shower that it is stained and somewhat unappealing to see. I had been in hotels in colombia before that offered items in the fridge that you can eat and pay for, those hotels were not as nice, but they still offered these items. I was appalled to see the price of the items at Casa Dann though. One i remember was the small combo pack, after converting the peso to dollar it came out to be $4.81. There was snickers, etc and they were equally extremely expensive. All in all other then the little items this was a very nice hotel to stay at. Read moreGenuine Hotels.com guest review
"Worth The Money"
I would consider Casa Dann Carlton to be an elegant hotel. Even though one might say "Wow, that seems to cost too much.", I would counter that statement with "You Get What You Pay For." Casa Dann Carlton's Staff are very friendly, helpful, and eager to accommodate your needs. I did not have any problems at the hotel, and I know very limited Spanish. […] I would recommend staying at Casa Dann Carlton; you get your 'monies-worth.' Read moreGenuine Expedia guest review
"Good Value for Money....but be wary..."
_Having stayed in literally dozens of hotel the world over, would say that overall hotel is quite good. Service is on the border line between a 4/5 star hotel. Breakfast is excellent and so are the rooms. Only concern is that it appears that other hotel guests or person holding a membership to the spa facilities of the hotel use the place to "approach" […] female guests and ask the most personal and indiscreet questions about them and their husbands/ partners. I found this to be a matter of serious concern and brought it to the attention of the management of the hotel. I was promised that the matter will be investigated and I will be contacted. Had it not been for this unfortunate incident, my stay at the Carlton would have been top notch. Just be careful if you plan to stay at the Carlton with your wife or partner. Read moreGenuine Hotels.com guest review
"Hmm it was all extra money"
everything was extra a call, a friend visiting using the coffe machineGenuine Hotels.com guest review
"Good breakfast, friendly staff, good facilities"
Have been to Hotel Casa Dann Carlton on several occasions and always managed to stay in 'El Torre' where the rooms are bigger and nicer. It is a separate building but now linked to the main hotel. The breakfast is extensive and fresh. Particularly like the gym, the spa, the swimming pool and the roof terrace which has good views. You will need a taxi […] as there is not much happening within walking distance of the hotel, although Parque 93 with its trendy restaurants is only at a 10 min walk. Always felt perfectly save in this area of Bogota when venturing out by foot. All in all it is probably one of the better hotels in Bogota as have stayed in other similar 4 star hotels in Bogota as well. The service received from all of the staff is very courteous and friendly. Would certainly be happy to recommend this hotel. Read moreGenuine Hotels.com guest review
"like always the best hotel for your money"
I been staying at these hotel since it open around 15 years ago,today star a mayor renovation including the beautiful spa and swimming pool in the top floor which was done couple years ago with incredible views. We stay always at the executive floor with two incredible butlers that will fulfilled your every-needs. Our room was the imperial room and […] is a gorgeous room which on Sundays early in the morning you can see the old steam train pass by your room with passengers going to the small towns as it did during the early years,that is an experience itself. It doesn't matter what floor you are in the service is great and the prices are better than any class hotel in Bogota. We will be back in 6 months for a month- and what better place to be spoil. I can only conclude by saying, " I will love to see a hotel of these level in CANADA (like the Fairmont hotels) at these prices" you will never have a vacancy. Read moreGenuine Hotels.com guest review
"Another good stay at Dann"
This is not a 5 star by any means but it does have a lot to offer. I have stayed at lots of places in Bogota like the new Hilton and Marriott which are luxurious. What I like about Casa Dann Carlton is the following - Service is good - Gym - Breakfast - Location, close to the Park on 93. - Price and size of the room Cons - Some rooms smell old so […] if you get one maybe ask for a different room. Read moreGenuine Expedia guest review
"Short Business Stay"
Went to bogota for my third time. I think their are better hotels for the price but it was good none the less. The pool and spa facilities are beautiful. The customer service was hit and miss. The front counter man was terrible but everyone else was very helpful.Genuine Hotels.com guest review
"Safe location, friendly staff."
I stayed in this hotel because I wanted to experience more of a Colombian feel rather than a neutral global chain hotel. The rooms are big, clean and comfortable. I asked to change rooms as they were chopping trees down one Saturday evening outside my window. The hotel staff were very obliging and although the hotel was full found me another quieter […] room. The hotel has a small, clean swimming pool with great city views and the bar and terrace next to it are a good place to escape to for a while. The location is safe to walk out and is about 10 mins walk from the T Zone and Parque 93, where the restaurants and bars are. Read moreGenuine Hotels.com guest review
"This is the hotel you want !"
The one thing that struck me the most about this hotel was the friendliness and helpfulness of the staff. There was not a single request they were not able to accommodate (My wife wanted arepas for breakfast, but they were not being offered that morning. The waitress still went and got her some). The location is great and the hotel is very clean. The […] only thing I would caution future travellers is the fact that the attention at the hair salloon is very slow ... and the hairstylists not very good. They are nice and helpfull like everyone else, simply not very good at hair styling. Read moreGenuine Expedia guest review
"Casa dan carlton"
Very good Recommend itGenuine Hotels.com guest review
Staff spoke english and were very helpful. Great buffet breakfast. One of the best I have ever had at a hotel!Genuine Expedia guest review
"Business trip to Bogota"
Room was good size, coach , work desk, bed was firm, all good . No air condition but not really needed due to Bogota climate, be aware that I have spend a lot of time in Panama where air con is necessary. Gym was #1 I have been in, plus pool, steam , sauna top rated Spa. Free breakfast was #1 and same restaurant was very good with some nice wine prices. […] Hotel was surrounded by armed miltary All good. Your are blocks away great restaunant and bars but take a cab . Service in hotel was top notch, am back in Bogota in Jan and am booking the same hotel. Read moreGenuine Hotels.com guest review
The pool area made the hotel experience a great oneGenuine Expedia guest review
I do travel quite alot and I found this hotel to have very good service. Though I don't speak spanish, most of the staff did have a basic knowledge of english. There are extra charges that they don't talk about on the site and the telephone charges are extreem. Overall I would recommend the hotel. The service was good and the food selection for the […] buffet breakfast was very good. Read moreGenuine Hotels.com guest review
"hotel dan is the don"
amazing! have to go and try for yourselves! one of my top 3 hotels ive ever stayed.Genuine Expedia guest review
"Business Type Hotel"
Not a bad hotel with good facilities and good service. The location is rather dull with not a lot within walking distance so you're stuck with the hotel or take a cab (inexpensive). Breakfast was very good but I wasn't impressed with the restaurant where I had a particularly poor evening meal. The bar is extremely boring resembling a bunch of sofas […] randomly, and tightly, packed. The bar staff however are very friendly and good and the pianist certainly improves the atmosphere. The room was large and even had a sink (not the bathroom sink) for presumably mixing cocktails. Odd then that there wasn't a coffee maker. Nor was there an ironing board or iron though you could get one brought up. Read moreGenuine Expedia guest review
"Casa Dann Hotel"
Im very sorry to say that my stay at the hotel was totally awful. 1) The room was unacceptable. More 2 * than 3 *. The room had a view of a wall and a air conditioning unit, which 'hummed' all night and prevented me sleeping. 2) The tap on the shower ejected rusty coloured water when initially turned on. 3) Most worringly, the porters were only interested […] in receiving tips. After being rude to me, I obviously refused a tip. Then when a taxi was called, the taxi driver gave the porter some money. I thought this strange, but stuck with it. Then the driver drove around for ages. When he finally stopped, he damanded a huge price. When I challenged it, he refused to let me go. Fortunately a police officer was close by and she came to my rescuse, only to find that the taxi driver was unlicensed. Why did the porter call me an unlicensed taxi driver? Why did an unlicensed taxi driver give the porter money? Totally unacceptable. Read moreGenuine Hotels.com guest review
"Good business style hotel"
Casa Dann Carlton is a huge hotel but is still a convenient and friendly place to stay in Bogota for business. The room is comfortable and the internet works (most of the time). Taxis are easy to get from outside the hotel. The little coffee shop in the lobby has great service and good coffee. Room service was fast and the food good and rasonably p […] riced. Read moreGenuine Hotels.com guest review
"Habitación anticuada y mala conexión a Internet."
El servicio del hotel es muy bueno, pero en esta estancia he tenido múltiples problemas: Cambio de habitación por no tener caja de seguridad, la conexión a Internet ha sido pésima, no funcionaban algunas luces, tuvieron que arreglar el mini bar, ...... todo ello porque la habitación estaba anticuada y sin reformar.Genuine Hotels.com guest review
"OBRAS EN EJECUCION"
LAS OBRAS QUE ESTA REALIZANDO INCOMODAN MUCHO, OJALA LAS CABEN PRONTOGenuine Hotels.com guest review
Al hacer la reserva en Hotels.com y ver que el Dann Carlton tenia una tarifa muy buena, fue mi primera opción. Desafortunadamente el trato que recibí fue muy malo. El hotel estaba en buen estado, el cuarto agradable, y aunque están arreglando toda la calle en frente al hotel eso es entendible y aceptable. Lo que no acepto fue el trato tan desagradable […] que recibí cuando llegue a hacer el checki-ng en el hotel. Yo entiendo que la documentación en un hotel debe quedar bien hecha pero el trato a los que nos hospedamos siempre debe ser de primera, sobre todo cuando es un hotel de renombre. Me trataron de mentirosa al pedirme los documentos para los impuestos colombianos que no teníamos que pagar. No le creyeron a mi marido que vivimos en Estados Unidos presionándolo para que pagara los impuestos Colombianos, que casi paga, si no fuera por mi hija que lo llamo y le dijo que no tenia que pagar eso. Cuando llegue yo con mi tarjeta de residencia (la prueba de que no tenia que pagar los impuestos) me alzaron la voz al punto donde mi marido casi se mete y me dijo que nos fuéramos del hotel. En ese momento nos dijeron que no nos devolvían la plata y decidimos quedarnos porque ya era tarde y era solo por una noche. Lastima que en un hotel que era tan bueno, tenga esta calidad de servicio. Nunca vuelvo a hacer una reserva en este hotel así la tarifa sea buena, y les doy un consejo a los que buscan hospedaje en Bogotá, hay mejores hoteles con un servicio excelente y por la misma zona. Read moreGenuine Hotels.com guest review
Globalmente, regular....por no decir mal......mi habitacion estaba encima de un salon de eventos y, el sabado por la mañana a las 5.30!!!!empezo una rumba con musica infernal, no me lo podia creer!!!!! Yo no se como se le ocurre al gestor del hotel organizar estos eventos...vergonzoso!!!!!!! El dia era el sabado 22/11/2013. Ademas a las 4 de la madrugada […] encendieron las maquinaria del salon para prepararlo y el zumbido era inaguantable!!!!! Enhorabuena al organizador. Read moreGenuine Hotels.com guest review
"Bien en General...."
En general, muy bien, pero como cosa rara el del Front Desk no fue tan ambable en el check in como el comun de los Colombianos.. Por otro lado la habitacion muy buena y comoda y una conexion a Internet MUY buena, el desayuno muy bueno tambien. No se si es por la construccion que hacen cerca del hotel pero me desperto el ruido...Genuine Hotels.com guest review
"Alfombra sucia y de mal olor"
El hotel aparenta ser elegante, pero el mal estado de la alfombra en las habitaciones y el olor desagradable en las mismas, lo hace sentir a uno en un hotel de muy baja categoria. El sushi bar tiene un ambiente agradable, pero el sushi es imposible de comerGenuine Hotels.com guest review
"Amabilidad y buena comida"
Elegimos este hotel por la ubicación y por la tradición que tiene. La amabilidad del personal es excelente y definitivamente tienen todos los puntos en su comida, tanto el room service, restaurante y deayunos buffet. El hotel esta en remodelación y estan haciendo algunas obras en las calles pero es muy seguro y a mi parecer esta ubicado en una zona […] cerca de todo. Read moreGenuine Hotels.com guest review
"Muy buena atencion"
El Hotel muy bueno, sus instalaciones, buen servicio desayuno restaurante. Higiene muy buena. Solo deseo que tomen en cuenta cuidar el servicio de toallas y que en la lista de compras que tienen adicionar el costo de la botella de agua, pues en la mayoría de hoteles del mundo eso es parte del servicio y no costo adicional. El inconveniente que se tuvo […] es el servicio de taxi que tiene contratado el hotel. El segundo taxista que brindo el servicio indico un precio y al llegar al punto indicado ya le subió de precio, y para finalizar esa situación, en el servicio de taxi del Hotel al Aeropuerto, el único vuelto que el taxista entregó en pesos resultó un billete falso y en el aeropuerto ¡¡qué sorpresa!!, ese único vuelto del taxista un billete falso y que bochorno, pues la idea del tiendero es que el extranjero la hace, pero no es así, el taxista es quien la hizo. El hotel tiene registrado qué taxista fue pues toman el dato cada vez que se utiliza ese servicio anotando qué habitación tiene el huésped y anotan la placa del taxista, por lo que podrán saber bien quienes fueron. Por lo demás, todo estuvo excelente´. Read moreGenuine Hotels.com guest review
Muy satisfecho con los servicios y la comodidad en la habitacion y la Buena atencion de los empleadosGenuine Hotels.com guest review
"Buen hotel y buen precio pero mucho ruido y obras"
Es un buen hotel y buen precio, pero deben cuidar mas los grupos de huespedes grandes, porque hacen mucho ruido noche en los pasillos y molestan a los que queremos dormir. Ademas están en obras y es incomodoGenuine Hotels.com guest review
To come backGenuine Hotels.com guest review
Kamers gescheiden met tussendeur waardoor alles te horen was. Rond het hotel zijn er grootschalige werkzaamheden. Spa, fitness en zwembad uitstekend.Genuine Hotels.com guest review
"SERVICIO DE PRIMERA-CAMAS CONFORTABLES"
CALIDAD DEL SERVICIO EXCELENTEGenuine Hotels.com guest review
"Good and interesting hotel"
Good hotel in interesting position. Very nice wellness center, well equipped and complete. Super breakfast, really perfect. Just one thing was negative: wifi is orrible!!!Genuine Hotels.com guest review
"Atencion general excelente"
Muy bueneexperiencia.Genuine Hotels.com guest review
"Muy buen valor por su precio"
Muy buen valor por su precio. El servicio es amable, las instalaciones en muy buen estado, buen gimnasio y decente spa. La zona es segura y cuenta con restaurantes y bares a proximidad.Genuine Hotels.com guest review
Muy bien ubicado, personal atento y preocupado. Los taxis que trabajan con el hotel excelentes y de toda confianza.Genuine Hotels.com guest review
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