We stayed for two nights and if we were to go back to Rome we would find a different hotel. When we first checked in the front desk attendant was not very nice and snobbish we were tiered form traveling and wanted to get to our room but had to wait for the baggage porter. Every once in a while our room had a sewer smell. There was a used plastic cup […] with toothpaste in with warped new ones. at breakfast we had to wait to be seated and then wait to get coffee usually received when we were almost done with meal the meal in general was good though. the positives beds were comfortable and room had AC Read moreGenuine Hotels.com guest review
Sparkling clean room; Metro stop just five steps from the front door of this hotel; super convenient for exploring the historical area of Rome.Genuine Hotels.com guest review
"top spot at a good price"
very professional staff. helpful in most every way.Genuine Hotels.com guest review
This was a great hotel to stay at for our five days in Rome. The neighborhood may seem a bit rough but it is working class Rome so no hoards of tourists running about. The metro station right out the front door made getting around the city easy. The room was nice and very clean. The concierge and lobby staff were exceptional. Our baggage was delayed […] for four days (chaos at British air terminal 5 at Heathrow. Will NEVER fly BA again) the concierge staff pointed us to nearby stores to buy some clothes and constantly telephoned BA and the luggage delivery company until our bags finally arrived. Extremely helpful staff. Breakfast was also very good. We recommend this hotel for anyone staying in Rome for several days. Read moreGenuine Hotels.com guest review
Enjoyed our stay everyone was very kind and helpful.Genuine Hotels.com guest review
Very suitable hotel in an initially perceived negative neighborhood. Across the street from Metro stop. Good restaurant choice within few blocks. Hotel rooms and baths satisfactory but small. Outstanding lounge area for guests to relax, work on wifi, big screen tv. Breakfast choices superior to many hotels. Problem is to ignore the initial view of the […] neighborhood. Read moreGenuine Hotels.com guest review
"Close to Rome Termini train station and other sigh"
A good value; room was a little small but clean and quiet.Genuine Hotels.com guest review
this is a true gem! We had a great stay in Rome at the Hotel Napoleon. The room was well decorated and the bath looked like it had recently been re-done. I had a single and the bed was comfortable. The breakfast was very generous and fresh. The salon area of the hotel was large with several groupings of comfortable club chairs. The concierge was very […] helpful making arrangements for us to take tours, get restaurant reservations, the car to the airport, etc. And the location was perfect. There were nice restaurants in walking distance and markets as well as a pharmacy. This is a hotel I will recommend to my friends. Read moreGenuine Hotels.com guest review
"Nice Rooms, Friendly Staff, 10 Steps to Metro"
Second visit to Rome, so comparing to the last neighborhood we stayed in, I was a little skeptical. However, upon walking through the doors, I was pleasantly surprised. All of the hotel staff from the front desk, the porter, the bar, the cleaning crew were all extremely friendly and helpful. Rooms were nice and functional, the pillows were like stones, […] but so tired at the end of the day, it didn't ruin my sleep. Great lounge area where we spent a lot of time meeting up with family. It was very spacious and enjoyed watching the World Cup with other guests. Breakfast buffet was included as was WiFi. When you walked out the door, you were at the entrance to the Metro so it was easy getting around town. I would recommend this hotel for great value, friendliness and comfort. Read moreGenuine Hotels.com guest review
The location was very convenient, though we found the surroundings did not match up to the hotel. The service was great. We found that the a/c in the room allotted was not working. We were moved into alternate rooms. The hotel staff was very helpful in arranging for tours, booking great restaurants.Genuine Hotels.com guest review
I have stayed at the Napolean Hotel before and was very satisfied. That is why I booked it for this trip. It is a nice hotel in a good location near the train station and with a subway stop right outside. Unfortunately when I arrived for this stay the hotel staff apparently booked my room for the wrong days and no room was available. The accepted responsibility […] for the mistake and offered me a room at their expense, at a nearby hotel. I insisted on seeing the room first. The concierge accompanied me. It was a good thing that I insisted on seeing this hotel and the room before accepting their offer. The room they offerd was not near the quality of the rooms at the Napolean Hotel. Despite their persistent efforts to get me to take the room I steadfastly refused. They finally relented and obtained a room for me a block away at the Best Western Ambra Palace Hotel. That hotel and my room were of comparable quality to the Napolean Hotel. They hotel the originally tried to book me into had a lobby on the fifth floor of its building which could be reached by means of a tiny antiquated elevator which worked only inconsistenty. This meant the possibility of carrying bags up and down five floors was quite real. Additionally, the entrance to that hotel was blocked by a group of younger people standing around smoking and who refused to move aside. Read moreGenuine Hotels.com guest review
Response by Napoleon Hotel Dear Unhappy Camper, I am very sorry and deeply apologise for our mistake regarding your booking. An explication (not a justification) of that, is that you have made a previous wrong reservation for a following month and when we received the amendment, we did not checked correctly the date. On your arrival we proposed the closest accommodation, in the same block, because we would like that you could have the opportunity of having also a complimentary breakfast at the Napoleon, use our Bar, Restaurant and lounges, and take part of our complimentary Events. When we understand that you were not happy of your accommodation, we have immediately found a new one and our driver has taken you there, of course complimentary. Further than this, because you had paid in advance and was not possible to offer you a complimentary stay, as our loyal and dear Guest, we offered you a complimentary stay on your next visit to Rome. We do our best efforts to avoid any overbooking, and that should be clear also by the way we dealt this matter. In spite of the bad mark you correctly gave us in this occasion, we would be more than happy if you would give us a further chance of welcoming you again and I renew the offer of a complimentary stay for your next visit to Rome. Looking forward to that pleasure, I send you my kindest regards Roberto Cioce Hotelier
"Friendly, great service ."
The hotel entrance is tiny but once inside, great open hall hor the guest. Room was very spacious and clean. The hotel staff are very friendly and helpful. Neighborhood is mix of tourists, locals and street vender.Genuine Hotels.com guest review
"Great time at the Hotel Napoleon"
Stayed here for four nights in June 2014 and loved it. Despite what some reviewers have said, the neighborhood is safe. In fact, I quite enjoyed being where the locals are and eating, shopping, etc where real Romans are, not just tourists. Aside from the too-busy and bitter breakfast waiters, the hotel staff is top-notch. All the reception staff are […] super professional and helpful. Although I speak Italian, my friend does not so the fact that they all speak English really helped. The A/C was cold, beds comfy, and the bathroom was large, unlike some in Italy. If you're coming from the train station, I'd take the metro rather than walk; Termini's metro station is just remodeled and it's just one stop from the hotel. Much easier than walking, although we did the latter with not much problem when we arrived. This hotel is great. Read moreGenuine Hotels.com guest review
"overall the hotel was a good choice."
It was clean and well preserved for an older hotel.Genuine Hotels.com guest review
"close to termini and subway"
It was fine. The room was a little small, but comfortable. The worse thing was the shower stall, which is tiny and I couldn't get the water to stay at the same temperature. Very clean. The staff was nice and fairly helpful. The neighborhood was kind of like the upper west side of Manhattan. Never felt threatened. If you use the subway, which is literally […] right out the front door, hold onto your phone and money. I got careless on my last night and exited the subway and my phone was gone to pickpockets. there are a few stairs to climb getting from one elevator to another. I'm not sure I would stay there again. Maybe look for a BNB next time. Breakfast was good. Read moreGenuine Hotels.com guest review
Very convenient to train and Coliseum. Staff was friendly and helpful. We loved the neighborhood. The room was nice.Genuine Hotels.com guest review
Hotel Napoleon is highly recommended. The hotel restaurant is excellent and the complimentary breakfast is excellent as well. Staff are courteous and professional and the metro train is just outside the door. Rate was good and cleanliness of room and hotel was excellent.Genuine Hotels.com guest review
This was the only "non-chain" hotel we stayed in and it had a wonderfully quirky personality. The staff was extremely helpful, especially Franco, the head concierge. The hotel is not terribly conveniently located, although a Metro stop is right out the front door. There are still good restaurants nearby. Breakfast was okay, except the coffee, which […] was wonderful. Read moreGenuine Hotels.com guest review
Very nice place to stay. If I come back to Rome I will choose this Hotel.Genuine Hotels.com guest review
Hotel is in ghetto. So many unemployed men hang out in unkempt piazza next door and surrounding square. On plus side, experienced attentive front desks (2). Breakfast was fair to good-although some food staff were somewhat rude. Center city-walking distance to all major sites, except maybe Vatican. Clean mid grade rm. Maids friendly and helpful.Genuine Hotels.com guest review
Excellent for the price, staff were exceptional, area was sketchy, Metro right out the front door. Many attractions within easy walking distance. Limited restaurant choices in the area, but we were recommended an excellent choice and reservations were made for us. Breakfast was outright terrible. The photos on the website do not give the real picture […] of what the neighborhood is like. Read moreGenuine Hotels.com guest review
"Great Hotel In Rome"
We had the best experience ever at a hotel overseas. This hotel located just steps away from the Metro. The hotel is has a beautiful reception area; hot breakfast with great American coffee; delicious reasonable dinners available were you will meet the owner of the hotel; the room was clean and comfortable; and fantastic helpful staff. We could not […] have asked for better accommodations. Read moreGenuine Expedia guest review
This hotel is ok for the money nice interior. Beds were extremely hard and no extra pillows. We had a lot of exterior noise in room from adjoining back buildings... breakfast was really good! still ok for value price.Genuine Expedia guest review
It was a great end to a 2 week visit to Italy. The hotel staff was exceptional in their service and help. They were available to answer questions and especially helpful in making reservations for us a local restaurants. Although the hotel appears to be in a rough part of Rome, my wife and I never felt in danger as we walked the streets, even at night. […] What was especially convenient was that a Metro stop was practically right outside the front door. Great stay at a great hotel. Read moreGenuine Hotels.com guest review
"Classic Rome Hotel"
Classic hotel with modern features/appliances. Roberto Cioce - owner and manager of the hotel - hosts a 7:00pm wine tasting w/ antipasti on Fridays. This is a very nice touch and Roberto is charming. We had an early flight, so the hotel opened their restaurant early for breakfast to accommodate us. Only negative - some "down and outs" in the worn and […] trashy Piazza Vittorio Emanuele II across the street. Read moreGenuine Hotels.com guest review
I the idea of giving Cocktail to Meet in person the President/Owner of the Hotel.Genuine Expedia guest review
"Nicest People in Rome!"
All of the staff at the Napoleon were incredibly helpful and nice! They went over the top in helping with every detail and nothing was too much to ask of them. They assisted in getting us maps to all the locations we were visting, getting a taxi to take us to the airport, wi-fi passwords for all of our phones and computers, a bagged breakfast the morning […] we left for airport, changed our US currency to Euros, gave great advice on places to see and restaurants to eat at. I would definitely go back to the Napoleon if I should visit Rome again. Read moreGenuine Hotels.com guest review
"Not Bad for the Price"
We just stayed a night in Rome and our stay at the Napoleon was comfortable. It was just a few blocks from the Roma Termini Station with lots of food places around the area.Genuine Hotels.com guest review
Out the door, just steps to the metro that takes you anywhere you want to go...yet, you could hear a pin drop once inside the beautiful glass doors. The multi lingual staff made you feel welcome from start to finish. A/C, heat,large clean rooms, bathroom... Definitely a thumbs up for us. One small tip...the A/C needs a remote control to make it run. […] One call to the front desk, and minutes later, the remote was delivered. Grazie mille to everyone at the Napoleon hotel for helping to make our stay in Rome a great experience! Read moreGenuine Hotels.com guest review
"Nice Hotel - surroundings not so nice"
The hotel staff was great. The hotel is in the middle of a plaza with shops lining the plaza on both sides. The area outside the hotel was filled with vendors selling items off of tables and the occasional homeless person sleeping on the walkway to the hotel. Although it seemed safe, returning to the hotel was not a leisurely stroll as you navigate […] through the people lingering outside and the others sitting at tables and smoking. The hotel is acoss from a park, which is nice, but on the other 3 sides of the plaza, it resembled "Little China" more than an Italian town. What I am saying is that you should research the areas in Rome and pick what suits your likes and needs best. The last time I was in Rome I stayed at Villa Glori on the outskirts of Rome. It was a lot nicer experience and had Tram service within a block from the Hotel. The pictures on the hotel's website look a lot nicer than the actual hotel. The room did not have a table and chair or drawers to put your clothes (it did have an armoire but it was insufficient for two people). Their was no iron or ironing board, no alarm clock, and no message light on the phone. The bathroom drains "gurgled" at night, such that the door had to remain closed so that we could sleep. There were two elevators to get from the lobby to the 2nd floor with stairs and a walk in-between the elevators. The rating states that it is a 4-star hotel, I dispute the rating. Read moreGenuine Expedia guest review
"Staff was excellent"
The staff was excellent, and they anticipated my every need. I arrived about 09:30, not expecting my room to be ready, but they told me it would only be a few minutes and invited me to eat breakfast while I waited. Since I had only had an airplane breakfast I was happy to do this. So I received two breakfasts for my one night stay. The room was tiny, […] and the view was to another wall of windows, but the bed was excellent. Overall, I was quite happy with this choice. Read moreGenuine Hotels.com guest review
"Very clean and friendly staff"
The hotel was a little far from the main sites, but with the friendly staff, super clean room and nice size of room and the breakfast was plentiful...made up for it! The hotel was kid friendly as well...... would recommend this hotel to anyone who is visiting Rome........ Thank you!!!!!Genuine Hotels.com guest review
"Outstanding service, great location, famous name"
I needed some special assistance at this hotel, and the staff was extremely helpful. Also, the hotel has a dignified and charming ambience. I was very happy with my stay there.Genuine Hotels.com guest review
Had a good stay at this hotel. Staff was very friendly and helpful, they held our luggage for several hours after checkout and provided information on how to get around. They arranged a cab for us on 2 occasions for a reasonable fee.Genuine Hotels.com guest review
"Nice hotel close to Metro."
Small single room, but of low price and very kind staff..Genuine Expedia guest review
"A Week In Rome"
The Napoleon Hotel is very well located - close to Termini Train Station and all the major sites in the City. I walked from Termini Train Station to the hotel after taking the Leonardo Express. There are many cafes and very good restaurants in the area of the Hotel. The staff are exceptional and as a family run hotel are very willing to help a tourist […] in all ways. The breakfast is very adequate offering a variety of dishes including hot and cold. Read moreGenuine Hotels.com guest review
It was very good. Service, the room, and breakfast.Genuine Hotels.com guest review
"Short walk to most sights"
The hotel staff were friendly and helpful. The breakfasts were great. While the hotel was within walking distance of many of the sights the immediate area around the hotel seemed a little unsafe. The entrance to the subway was right outside the front door.Genuine Hotels.com guest review
Next to subway stop. Great breakfast. Helpful staff.Genuine Expedia guest review
"A Great Place to Stay in Rome"
I highly recommend the Napoleon Hotel. The staff was always helpful and courteous and spoke fluent English. They do not force you to wait for some arbitrary time to go to your room if you arrive in the morning. You may have a short delay if your room is not yet ready but they work on this very quickly. The Metro station is literally right out side the […] hotel entrance and it is but a 3 block walk to the Termini which takes you to Civitavecchia for a cruise. Hop on/off busses are also just a short walk away. The hotel is clean and the room we had very spacious by European standards. One thing to note is the restaurant staff are not like American wait staff, they do not appear to check on you after serving, but the food was excellent. Read moreGenuine Hotels.com guest review
"Convenient and elegant"
This hotel is right on the Piazza Vittorio, a location in the old part of Rome, not too far from the railway station, on the way to the Collliseum. The Piazza itself is a somewhat faded beauty, but the hotel is quite nice. I had a comfortable stay.Genuine Expedia guest review
"Great staff in romantic hotel"
We were pleasantly surprised at the wonderful staff treating our special religious needs with utmost respect and making sure that we were well taken care of. The breakfast was excellent and the parlor room was like a personal living room that one can relax and enjoy. We would certainly return to this hotel and recommend it highly.Genuine Hotels.com guest review
"Excellent little hotel"
This warm welcoming hotel was so wonderful during some frigid wet weather in Rome. There was a lovely little bar with early dinner service, free wine tasting with snacks and in the back a warm and cozy restaurant for diners able to wait a little later. The staff was friendly, efficient and helpful. Delicious breakfast with the best croisants I've ever […] had. Was easy walk to Termini station and in normal weather to the Collosium as well. Great value Read moreGenuine Hotels.com guest review
Hotel staff was very helpful. They went out of their way to assist you if you needed help.Genuine Hotels.com guest review
"Nice clean hotel. Roman influence in style."
Friendly staff, good breakfast, clean rooms a little small though. Clean roomy bathroom.Genuine Expedia guest review
"Great Hotel in Rome"
Our stay at the Napoleon couldn't have been better! The staff is great, and it was really helpful to be able to converse in English. Our room was perfect: comfortable, quiet, clean. We found the breakfast buffet and bar menus to be especially convenient. (Didn't try the restaurant, but the menu looked good.) Definitely will stay there again and recommend […] it to friends. Also, we had an early flight out, and the concierge took care of ordering a car and driver for us, scheduling a wake-up call, and even offered a boxed breakfast. Everything went very smoothly! Read moreGenuine Hotels.com guest review
"Close to all the important sights"
It was a great Hotel & experience,the people at the Hotel were very knowelageable & helpfullGenuine Hotels.com guest review
The location was perfect, close to the metro and trains, yet quiet. We could walk everywhere from here. The staff was professional and very helpful with bookings, cabs, and neighborhood tips for dining, ATMs, directions, etc.. The breakfast was ample and varied, with something for everyone. We would definitely recommend this hotel to other guests.Genuine Expedia guest review
We chose the best hotel in Rome!Genuine Hotels.com guest review
"The wonderful staff made this place great."
I have to say that the room we were given was in need of love. It looked tired, though the bathroom was nice. But the hotel in general was very nice and better still, the staff made the stay a happy experience Very kind, helpful and considerate. Cannot say enough about them. Grazie!Genuine Hotels.com guest review
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