Excellent service! Very nice hotel. Good location. Great breakfast!Genuine Hotels.com guest review
"Great hotel and great staff"
We liked this hotel and even though its an older hotel, the bathrooms have been updated. Its clean and we absolutely LOVED Franco. He went above and beyond helping us with anything.Genuine Hotels.com guest review
The Napoleon hotel excels at customer service. The concierge was always willing to help with directions, confirming dinner reservations, maps and they even sold cards to the Rome subway. The room and shower were nice but small and get a little getting used to. The location wasn't bad as the subway was righth outside the lobby. Breakfast was included […] in the price so it was nice just to get up, have breakfast and be on our way. Read moreGenuine Hotels.com guest review
I was there two nights with two grown children and it was the most comfortable hotel we stayed in during our two week travels around Italy. Bathroom seemed large and comfortable compared to the other 4 star Italian hotels we stayed. The only negative is that the surrounding area is a bit run down, but not horrible. Also metro stop right outside door […] makes it easy to get to better points in the city. Read moreGenuine Hotels.com guest review
This was our first stop on our honeymoon trip to Italy, and what a GREAT choice to stay in! Not only are you very close to many great restaurants and sightseeing opportunities, but the metro is RIGHT outside the hotel and can easily connect you to many other places to see within Rome. The hotel was immaculate, the rooms were comfortable, the staff was […] accommodating and made you feel welcome right from the start.ALL of the staff was very gracious and accommodating, and I can't highly enough recommend staying here if you come to Rome! We will only stay here when we return someday! Read moreGenuine Expedia guest review
The hotel staff is very friendly and is extremely helpful to organize tours for us, and transportation booking. They take good care of us. The breakfast buffet is more than we expect. Great service we get all 5 days of stay!Genuine Hotels.com guest review
"Liked this hotel!"
My husband and I really liked this hotel. The Napoleon Hotel is not fancy, but exudes old-world charm and down-to-earth comfort and amenities. Our room was large, comfortable, and quiet. The staff who handled the front desk and the concierge desk were friendly and helpful. There's a large, friendly lounge area on the first floor (not on the street level), […] with a small bar/cafe adjacent open to hotel guests. The lounge is all very casual and a perfect place to wind down from a busy day with a glass of wine or even some bar food. During our week there, there were two wine tasting events, with delicious hors d'oeuvres. The manager made a point of greeting the folks who attended. The hotel breakfast buffet was consistently very good. It was quite evident that this hotel is managed very well. Read moreGenuine Expedia guest review
Hotel staff was great. Very accommodating, polite, and genuinely so. Hotel is older and shows some of its age. Rooms are small but most in Europe are that way. Bathroom shower in my room was small and had virtually no place for toiletries. Breakfast was very tasty and presented very well. Fresh squeezed orange juice, fresh breads, cereals, fruit, scrambled […] eggs with European bacon served hot. The Metro (subway) has an entrance (Vittorio Emanuelle) right at the front door of the hotel so it is easy to go to Termini or other points. It is within walking distance to Termini but don't walk along the street in front of the station too far West of the station, it gets seedy and unsafe feeling quickly, instead walk 4 blocks South and then go West for a much better neighborhood and safer feeling. There are plenty of hotels in this area so look for a better deal. Read moreGenuine Hotels.com guest review
"Excellent service, Friendly Staff"
Hotel Napoleon was recommended by a friend and she was spot on! From the outside, it doesn't look like much, but once you walk in and are greeted by the staff, you feel like the most valued customer they have! The staff is friendly and informative. If you have a question about the area, tours, where to buy good wine...ANYTHING, they have an answer. […] The daily breakfast was wonderful as was the Monday night cocktail hour. The bartender is knowledgeable on wine selections and provides delightful conversation. I would recommend this hotel to anyone who is looking for a reasonably priced hotel, a little off the beaten path, but there is a Metro entrance right out the front door and the Termini station to the buses and trains is just a short walk away (or a quick ride on the Metro). Grazia to the staff for your exceptional service!! Read moreGenuine Expedia guest review
This hotel was our home away from home. It was our first time in Europe and the staff was just amazing. Everyone went above and beyond to make our stay that much more special. They answered many of the questions we had and even called a local restaraunt to make reservations for us (arguably our best meal we had in Italy). Not to mention, the rooms are […] beautiful, comfortable and very clean. The free breakfast was delicious and a great way to start the day. The location was just outstanding...it was a very nice, scenic 10min walk to the colessum and about 5 yards away from the metro to take you the Vatican, Spanish Steps, etc. I would highly recommend this hotel for people who are looking for a relaxed, comfortable and no nonsense place to stay in Rome. The staff treats you like your at home and for that alone is worth the price to pay for a place to stay, especially if its your first time visiting. We'll definitely be back to stay at Hotel Napoleon! Read moreGenuine Hotels.com guest review
"Nice hotel, amazing staff, good location"
This is the most "guest friendly" hotel we have stayed at. The staff is fantastic -very friendly, attentive, warm, helpful. Rooms are simple and clean. Breakfast is good. Complimentary wine/cocktail tasting is very nice after day of sightseeing. Location is very convenient: metro is right near the entrance, many sights are within walking distance.Genuine Expedia guest review
"Overall, great hotel."
This is a pretty great hotel, with some of the best staff I have seen so far. Some of the staff look like no-nonsense people, but they will do everything possible to help you out. Definitely ask them for restaurant choices around the hotel. They pointed us to some excellent places withing walking distance of the hotel. The hotel rooms are clean, but […] small, even for a 4-star (European-scale?) hotel - this might be typical of European hotels. Another downside was that the street right outside the hotel is filled with hawkers, and I found it slightly uncomfortable when the random folks kept staring at us (my wife more than me). But otherwise, this is a good hotel. The metro is right outside (big plus), and the main train station (Termini) is a 10-min walk away. Very decent (complimentary) breakfast buffet as well. Read moreGenuine Expedia guest review
"Napoleon Hotel - A great value."
Everything about this hotel was top notch, it's location, condition of the rooms, breakfast, etc., but it was the staff that made my stay so enjoyable. Everyone on the hotel staff was eager to help,but it was the two concierges Roberto and Franco who really went above and beyond and made my stay so memorable. They made recommendations for laundry service, […] tours, places to eat and sights to see and every recommendation was spot on. The hotel is perhaps a ten minute walk from the Termini Train Station. Within 100 feet of the hotel entrance is the entry to the subway, which is one stop away from the Termini Station, a main subway stop serving both of Rome's subway lines. There are numerous restaurants in the area. The room size and the bathroom size were decent. Like most European hotels the shower was a bit small, but very modern and clean. I would stay there again without any hesitation and I would rely on Robert and Franco's recommendations without any hesitations. Read moreGenuine Hotels.com guest review
The hotel staff was very helpful. The location was great- near to a subway stop so that you could move about Rome easily. The breakfast was great. Clean room. The shower was small, hard to move around but that was the only fault I could find. Great value.Genuine Hotels.com guest review
"metro outside of hotel"
Hotel staff were very friendly and accomodating. Having the metro stop in front of the hotel proved very easy and convenient to get to major tourist attractions Complimentary breakfast was very satisfyingGenuine Hotels.com guest review
"I would stay again"
The staff was exceptional to say the least! Very helpful and friendly. My one problem was the size of my room. I was surprised by the small size of the room and the bed. A picture or dimensions of a chosen room would be nice.Genuine Hotels.com guest review
Tough one to rate. Interesting location in a more diverse neighborhood, which let to more interesting dining experience. If you request a single bed, you will get one...Interesting upstairs reception room. Rooms are small. I would stay there again. Good bargain.Genuine Hotels.com guest review
"Nice Hotel, near historic sites"
Nice Hotel. Rooms were a bit small but we were out and about most of the time so it did not matter. Mattress was very hard but we found this to be true throughout European Hotels. There was a pigeon nesting on the AC unit just outside of the window which proved to be very noisy. All in all a good place from which to see Rome.Genuine Hotels.com guest review
Fabulous hotel t in a sketchy area. Convenient to Metro but far away from just about everything.Genuine Hotels.com guest review
"Clean hotel near train station"
Hotel was clean and had a convenient location right next to the subway and a couple blocks from Roma termini. It was also fairly close to the colosseum. Breakfast was decent and wifi was reasonably fast.Genuine Hotels.com guest review
"Lots of positives"
spacious, comfortable room great location wonderful breakfast buffett (croissants!) friendly, helpful staff close to termini station reasonably pricedGenuine Expedia guest review
"Hotel Napoleon - warm & welcoming"
The staff at Hotel Napoleon was the most helpful of any hotel I've ever stayed at. I live in the US and commuicated with the staff via telephone and email. We arranged transfer from the airport to the hotel and to Civitavecchia. The hotel explained all of our options including public transportation alternatives. We travelled as a family of 4 with a […] toddler. The staff was helpful and friendly in every way during our visit. Read moreGenuine Expedia guest review
excellent service.Genuine Hotels.com guest review
Very satisfied with the location and quality of Hotel. We were accustomed to eating earlier than the Italians appear to eat in the evening but the concierge told us of a nearby restaurant that would provide transportation and was open when we wanted to eat (at 600P) It was excellent. So good that we ate there a second night during our stay. The breakfast […] was very nice. We were able to walk to all of the major tourist sights . Read moreGenuine Hotels.com guest review
The Napoleon Hotel is lovely hotel in a great location near a subway station. The service is fantastic; the family who owns the hotel are just wonderful and very helpful. The rooms are simple and clean. Some of the common areas need new carpeting. The hotel service and conceirge were absolutely as good as those in 5 star hotels that I stayed at on the […] same trip. Read moreGenuine Hotels.com guest review
Hotel Napoleon was a winner! From the cleanliness of the rooms to the energy-saving electronic keys to the helpful staff to the accessibility of public transportation, staying there made lovely Rome even more lovely.Genuine Hotels.com guest review
"3 Star Hotel, 5 Star Service"
Pros: Location, location, location. The hotel is located seconds away from the Vittorio Emmanual metro stop which is extremely convenient and helps make your trip affordable. Using the metro you can easily get to any historical landmark and Termini is one stop away. The hotel staff was very friendly and the service was top-notch. Free breakfast, but […] stick to the coffee and croissants. Clean room. Great for mature couples. Cons: This hotel is rated 4 star, so if you are expecting the Westin or W, you will be disappointed. The building is 200 years old and it looks like it was last remodeled/upgraded in the 60's. Once you get over the old, dingy smell and the strange figurines, you will enjoy a clean and simple room. Read moreGenuine Hotels.com guest review
"Close to sights and Metro"
Hotel was hidden gem. First impression wasn't great main lobby was small, but you soon realize there are other levels which are fantastic. Hotel was steps away from Metro which was very easy to Navigate to all the major sites. Staff was very accommodating.Genuine Hotels.com guest review
"Convenient to sights and town / metro"
Actually an overnight stay at end of vacation for me. Location was good, nice that it was a quaint old hotel which I love. However, awful smell upon entering Lobby and then masked with perfume, which unfortunately made it smell like a lavatory and this smell permeated around the hotel during my stay. Room was very clean though small and pillows were […] like bricks! Read moreGenuine Hotels.com guest review
Hotels.com misrepresented the existence of onsite fitness facilities. The nearest fitness facility was over a 10 minute walk through dark roads ( very hard to find) and cost 18 Euros per day out of pocket. Breakfast service was slow and the food availability limited with a large number of guests at the same time. On a positive note, concierge service […] was helpful , friendly and professional. Read moreGenuine Hotels.com guest review
"Great hotel and staff go extra mile"
The hotel is well located and the staff is fantastic. Our luggage was delayed and the hotel could not have been more helpful. We will certainly come back. And the breakfast was excellent .Genuine Expedia guest review
Although the area around the Hotel Napoleon is somewhat unappealing (which is a fairly recent change), there is a lovely small park immediately across the street, a subway entrance (A/red line) right outside the entrance, and a nice wine shop next door. The hotel building is a historic 19th century structure and has many features of hotels of that era. […] The common rooms are quite splendid and large, next to a nice bar and an attractive restaurant/breakfast room. My room had been recently renovated and was stylishly decorated. The management of the hotel is worthy of particular praise; a chart posted in the elevator with names and photographs of all staff is indicative of the personal approach at the hotel. Read moreGenuine Expedia guest review
Excellent hotel and management very friendly and helpful! Will definitely stay there again and recommend it to friends.Genuine Hotels.com guest review
"Very convenient to City Center"
The hotel staff was absolutely wonderful: very attentive & paid attention to the smallest detail. Only complaint was that the shower head was a bit outmoded & awkward to use.Genuine Hotels.com guest review
The hotel was wonderful, with an extremely helpful staff. Our room and bathroom were good sized and very clean. It was the end of Oct. and the AC was still an option. Friday evening there was a free wine event where we were greeted by an owner of this family owned hotel. It gave visitors a chance to meet other travelers and feel very welcomed to this […] city. There was a large lobby area with a tv with more channels than in the rooms and several computers. Every evening there was a half price happy hour. We ate dinner in the bar one night for pizza and the dining room another night. The food was good and reasonable. A breakfast buffet with a wide variety of food was included with the room. The subway stop was right in front of the hotel. We used it to get to the Vatican. We walked to the Colusseum area, the Panthenon, and from the train station. We ate at a restaurant a block to the right of the hotel but the one to the left a few blocks had very slow service. Overall we loved this hotel. I gave it a 4 for location and neighbor hood only because it was out of the real tourist area, but then again that could be a plus. Read moreGenuine Hotels.com guest review
"Very Nice Hotel"
Wonderful experience here. Room size was a little small but comfortable. Bathroom was small but again adequate. Hotel was beautiful and the breakfast was included and very good. Skip the "American coffee" as it was not good but the cappuccino was great. The best part is that there is a metro entrance literally just outside the front door. Plenty of […] places to eat and shop around the hotel. The concierge gave us excellent help on directions as well as organizing a taxi to the airport. Read moreGenuine Expedia guest review
"Great value, convenient location, awesome staff"
Location, location, location, just a few blocks from the main train station and a metro station at the front door. Within easy walking distance to the Coloseum. A great staff that really wants to help make your stay memorable. The concierge staff always pointed us in the right direction. I hope I make it back to Rome soon and plan on staying here when […] I do. And the free breakfast was a great way to start the day. Read moreGenuine Expedia guest review
"Great staff, hotel and location!"
The staff makes this hotel a 5 star! Roberto and the rest of the staff went way out of their way to make our stay terriffic. The double room was perfect with an excellent shower. The best kept secret is the Happy Hour in the bar from 6:30 to 7:30, half price drinks! Food is great also. Rome is an expensive place to eat and drink and doing it at the […] hotel was well worth it. The location is good with only a 10 minute walk to some of the major historic sites. Definitely will stay here again. Read moreGenuine Expedia guest review
This was our 2nd time at the Napoleon hotel and it did not let is down. The room was large and climate controlled. The breakfast was a nice continental one and all services you expect were provided. The location is the best, very close to the metro and walking distance to the train station. I would definitely stay again.Genuine Hotels.com guest review
Very nice location for tourists using the Metro. Rooms are very small. It may just be a culture thing but staff seems to get anoyed very easily with non-locals. But over all we were satisfied with our stay at Hotel Napoleon.Genuine Expedia guest review
metro almost at hotel door also walking distance form Ternini train station good bkf in the morning being in Rome it was OK not too many places to eat around but nice pizza place about 4 blocksGenuine Hotels.com guest review
"Great for a short stay"
Great for the money considering hotel prices in Rome.Genuine Expedia guest review
The room was really nice. The staff was lovely. I was only there one night so did not explore the neighborhood much. The only slightly negative thing I have to say is that the elevators are a little strange. You have to take two different elevators to get to your room. I would stay there again if in Rome.Genuine Hotels.com guest review
Nice hotel and great location. The subway station was right outside the door which was very convenient. The room was very clean and the staff was very helpful and friendly. My only issue was the wi-fi. It didn't work so well for skyping. I guess it just wasn't fast enough. Other than that we had a very nice stay.Genuine Hotels.com guest review
"Perfect hotel for anyone visiting Rome"
This hotel was perfect for my trip to Rome. You walked out the front door to get on the metro and the Colloseum was a quick 5-10 minute walk. The staff was extrememly friendly and helped us find where we were going. The room was bigger than I expected. The AC worked wonderfully which was nice considering we were there in the middle of August. The breakfast […] buffet was good and free. Free Wifi in the rooms worked great. I would definitely stay in this hotel again if I ever get the chance to go back to Rome. Read moreGenuine Expedia guest review
"Great Hotel for Tourists"
The hotel all in all is "V. Good!", taking into consideration the following: 1) Location: - The Hotel is situated next to the Metro Station (Line A) and also a 10Minute walking distance from the main train station (Roma Termini) - Walking distance from historic sites. Colosseo (10 minute walk), Roman Forum & Palantine Hill (10 minute walk), Vittorio […] Emanuele (15 minute walk). 2) Staff & Hotel: - The staff are very friendly and helpful. - On Friday we were invited to a Cheese and Wine in the Hotel bar without any charge. 3) Room: - It is small (Twin Bed Room), however all needed supplies are there. - Beds are comfortable, and extra pillows are available. Read moreGenuine Expedia guest review
"Convenient to Rome Termini"
Located near the Vittorio Emanuele Metro station, this property offers a safe, clean and comfortable respite from the hustle of Rome's streets. Although most Roman tourist destinations are somewhat distant, the very convenient Vittorio Emanuele Metro station, located literally steps from the hotel's front door, allows quick transit to most destinations. […] The hotel manager hosted a wine tasting on Friday evening, at which he personally greeted all attendees. Read moreGenuine Hotels.com guest review
"perfect hotel for my needs"
this hotel stay was such a treatGenuine Hotels.com guest review
I was looking for a hotel with a good location , convinient to many of the must see sights and within my family vacation budget. It iis close to the Colliseum and we walk to diiferent pacescand clse by resturants. Metro sttion is very close, we end up not uising it. We preferrred wlking and took several times a taxi and one day the hop on hop off b […] us Read moreGenuine Hotels.com guest review
This hotel was much nicer than I thought it would be given what I paid for the room. In addition, the staff was both incredibly warm and helpful. In fact, it was really the helpfulness of the staff more than anything that made the stay so enjoyable.Genuine Hotels.com guest review
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