"Very helpful Concierges"
great hotel, we arrived early for check in and our rooms were ready. Helpful concierges with suggestions for restaurants and how to get around Rome. Rooms were clean. Great having a bar and huge lounge area with sofas to sit around and relax. Breakfast was very good lots of variety, good sized room.Genuine Expedia guest review
"A very satisfying stay"
We were very pleased with the overall atmosphere and comfort of our stay. The desk staff was particularly helpful and friendly. We enjoyed the fact that the hotel was not large and the room was quite pleasant. We prefer to stay in places that reflect the country we are in and this one fits the description. While the location is convenient to public […] transportation, it was older and not as well taken care of as the hotel itself. Read moreGenuine Hotels.com guest review
"Nice hotel next to metro"
Hotel Napoleon is a very nice hotel. The room was comfortable and clean but it is the staff who should get the praise. They do everything possible to make sure your visit is wonderful. The hotel has a very nice breakfast buffet and several evening social events where you can try some of the local wines and appetizers. Another benefit is the metro is […] practically right out the front door. If we are ever fortunate enough to return to Rome, we would definitely stay there again. Read moreGenuine Expedia guest review
"A Terrific Place to Stay"
The hotel is a short walk from the train station. There is a train that travels between the international airport and the station. There is a metro station right outside the door of the hotel. These two facts make the hotel exceptionally convenient for travelling and sight-seeing in Rome. I should also add that you can catch a train to other Italian […] cities at the train station. I took an early-morning train to Venice and then returned that night to Rome. The hotel is very clean and the rooms are serviced daily. The staff is very courteous and helpful. Finally, the complimentary breakfast is outstanding. I never ate lunch and often had just a snack for dinner because I was able to eat such a large variety of food at breakfast. Read moreGenuine Hotels.com guest review
The food in the restaurant was terrible and the waiter was clueless .Genuine Hotels.com guest review
I lived in this neighborhood years ago, so I knew that the hotel was close to the train station and directly on the metro line. This makes it very convenient, even though the neighborhood itself is not that interesting and a little sketchy at night. The hotel was clean and comfortable, and breakfast was hearty, but the true highlight was the incredibly […] friendly and helpful front desk staff. Alitalia failed to deliver my luggage on time and the hotel staff went above and beyond to assist me. Even though I was only staying one night in the hotel, and then transferred to a rental apartment, the front desk staff continued to communicate with Alitalia and me in order to ensure that my luggage was delivered to the hotel where someone could receive it at any time. While Alitalia was a nightmare, the Hotel Napoleon did their best to assist me and I greatly appreciate them. Read moreGenuine Hotels.com guest review
"Outdated hotel! Unpleasant service!"
My husband and I stayed at this hotel for 1 night only, as we were due to fly out of Rome early the following morning. The people working the front desk were unfriendly and unattentive. The hotel is very outdated, dark, and smelly. We were given a room with windows that opened up to a staircase - obvious unpleasant views and risk of theft. Our toilet, […] sink, and bathtub all 'gurgled' with water appearing as though it was about to explode out of each thing. We requested to be moved into another room, which was about the size of a shoebox. Also dirty and smelly. We will never go back to this hotel. Read moreGenuine Hotels.com guest review
"excellent location, close to Metro, superb staff"
The location of this hotel was the initial reason for choosing it. It is very close to the red line subway entrance and located across from a wonderful park. The accomodations were superb, especially for an inner city hotel, and the staff was superior. All of our needs were met quickly. We also were in contact with the hotel prior to our arrival to […] arrange transportation between airport, hotel and pier. They responded in English, a plus for us by email and spoke fluently upon arrival. All was arranged quickly, providing an unparrelled experience. We would not hesitate to return the next time we are in Rome. Read moreGenuine Hotels.com guest review
The Hotel Napolean is conveniently located to the metro with a station just outside the door. The concierge was fantastic with helping to have transportation to and from the airport with emails before our stay. Cabs and restaurants were no problem either. A nice breakfast buffet was available every morning. The building is historic but has been maintained […] and updated as necessary without losing its' charm. All the staff is friendly and helpful. You don't have to handle your luggage with full time bell hops. Read moreGenuine Hotels.com guest review
Great hotel with great staff. Not the best location (a little seedy) but I would recommend and will stay there again.Genuine Expedia guest review
"Great service; okay, but older hotel"
Concierge was extremely helpful; even met GM at hotel wine/snack meet and greet - A+++ for service and friendliness. 10 min walk to train station / 15 min walk to Colosseum, very convenient. Hotel is clean, but much older and rustic - very European, terrible shower. Room was good-sized.Genuine Hotels.com guest review
"Ok Hotel but Tired"
Strange layout. Small reception area on ground floor then tiny lift or stairs to first floor. Rooms on floors 1 to 6. Several times the lift didn't work and we had to climb 4 sets of stairs to room. No fun. Everything a bit tired. We had a superior room which had a small sitting area. The other rooms must have been really small but probably normal for […] Rome. Read moreGenuine Expedia guest review
Response by Napoleon Hotel There are two lifts to the rooms, and one of them worked perfectly. We had problems with a lift over the weekend, unfortunately our supplier, however, one of the best in the world, could not make the replacement until Monday. . It may be that there has been a brief shortage of information regarding the directions to reach the other elevator, that is in a hallway, that occurred just after the fault. But one of the two elevators was always available. The elevators have been replaced recently and the failure rate is minimal. I apologize for the inconvenience, but thanks to two lifts, this discomfort, the few times it happens, is usually very limited. As for the overall look of the hotel, I would ensure that we maintain continuously upgrading works and if we find signs of wear, they are always restored in a short time. We hope to have a chance of welcoming you again and make your stay totally pleasant. With my kindest regards Roberto Cioce, hotelier.
Close to the train station and metro. Easy access to everythingGenuine Hotels.com guest review
Although furnishings were showing their age, room was clean, clean, clean and quiet. Bed was comfortable, air conditioning more than adequate. Excellent location, metro entrance a few feet from hotel entrance. Concierge solved separate transportation and tour problems without batting an eye....BRAVO! Neighborhood looks a little rough but felt safe walking […] alone back to hotel at 1 AM. Will stay again when I return Read moreGenuine Hotels.com guest review
We had some trouble with our AC the first night and we were treated with a lovely dinner and an upgrade in room for the next 3 nights. Everyone was so nice and helpful. We would return to this lovely hotel.Genuine Hotels.com guest review
"Napolean Hotel is a very convenient location."
Hotel is clean, room was spacious and the hotel staff is very helpful and friendlyGenuine Expedia guest review
"Old hotel, good staff"
It's a gaudy old hotel that needs refurbishing. Carpets are worn, wallpapers are coming loose, furniture needs some upgrade. But the entire hotel staff was very good. The concierge was very helpful with sighseeing and transportation. I made the mistake of taking the train from the airport to the hotel, one stop thru the Terminus. It was a hassle. On […] our way out our concierge arranged a brand new Mercedes limo that actually cost less than the train for three people. Read moreGenuine Hotels.com guest review
Response by Napoleon Hotel Thank you for your kind review. I am glad that you appreciated your stay at the hotel Napoleon in spite of some understandable remarks regarding part of the décor. On the other hand it is understandable that there are some signs of wear after a season in which the hotel was always very busy. I am pleased to inform our readers that just now we are starting some work to repair these inconveniences, without disturbing their stay and the quiet of the hotel. I am more than confident that on your next stay everything will be in order again. Thank you again for your review, and also for your useful remarks. You gave additional reasons to improve and the encouragement for doing it much willingly. Roberto Cioce, hotelier
"a good hotel to stay for short period"
I stayed there for 2 nights with wife and a 10 months old baby. Hotel is very closed to the Rome Termini Train Station (just 10 min walk) and metro station entrance is just infront of the hotel. Hotel staff was very friendly and cooperative. Room was prepared very neat & clean. They changed the room on just asking AC is not cooling quickly. Although […] they do not give much option in breakfast but you would find enough to full your stomach. Overall experience was OK and would recommend readers to stay here. Read moreGenuine Expedia guest review
"Horrible, very disappointed."
This hotel is not in a very good neighborhood. It is right in front of a subway entrance, which is a plus, however. The service here, though, is horrible. One instance involved me asking the concierge how to connect to the internet. After saying "your room number", I assumed he was trying to tell me that was what I used to log on so I nodded in acknowledgement. […] He said it again in a higher tone. I nodded again, and he yelled "YOUR ROOM NUMBER!". He was apparently asking me for my room number, but his tone did not indicate as such. This was a simple misunderstanding, but as someone who works customer service, I don't ever remember being taught that it is ok in any circumstances to raise your voice to a customer. After that incident, he would never greet me as I entered the hotel (but would other guests), which didn't seem a very adult thing to do. The only good thing about this hotel was the concierge who checked us in (not the same angry one). I did not catch his name, but he had a perfect command of English (I believe he may have been British) and was very helpful and polite. The rooms are very basic for a four star hotel. You are really only paying for the expensive looking sitting areas. I would not recommend this hotel after the horrible service and misleading room descriptions. Thankfully, we did not have to stay long. Read moreGenuine Hotels.com guest review
Response by Napoleon Hotel I am very sorry for the episode you mention in your review. However I am sure that it was just a misunderstanding. The person who replied to you very much probably thought that you did not hear his request and repeated his question in a higher tone. But I am sure he would not be rude and unkind. As a matter of fact, you can read in all the other comments a lot of Guests who praise the staff for being always helpful and welcoming, as you also mention regarding the other member of the staff with whom you dealt. I apologize anyway for the bad impression you have got and I will ask the utmost care to avoid any misunderstanding in the future. In relationships with customers the responsibility of the misunderstanding is always of whom offers a service. On the other hand I have to say that I find your review too much punitive for the hotel, and not understandable the very low marks for services that surely do not deserved them. We will do our best to improve, and guarantee always the feeling of Hospitality that is one of our most appreciated feature. I am however confident that our readers would value your comment toghether with the hundreds of very positive comments regarding the hotel Napoleon, and particularly its service. Best regards, Roberto Cioce, hotelier.
i WOULD DEFINITELY BOOK THIS HOTEL AGAIN!!Genuine Hotels.com guest review
"Great Hotel in Rome"
This was the second time that we stay at this hotel, and we can honestly say that we would continue to stay here every time we go to Rome. The staff is amazing and the hotel is conveniently located in the city. The subway station is a few steps from the hotel, and the area is safe and convenient. The rooms were comfortable, and the breakfast at the […] hotel was great as well. We had dinner at the hotel and the food was good as well. I would definitely suggest this hotel to anyone looking to have a comfortable stay and a convenient location in Rome. Read moreGenuine Expedia guest review
"Nice Hotel but Breakfast Could be Improved"
The staff are all professional and welcoming. My room (standard) was comfortable. For this hotel to really bring on their A game, the breakfast offering should be improved and the carpet in the high traffic areas from the lifts to the entrance and the Breakfast Room steam vaccumed.Genuine Expedia guest review
The staff was great. Very helpful and responsive. Stayed in four different hotels in Europe and this was the best. What I imagined a European hotel would be like. Comfy beds. Breakfast buffet was good. Wait staff friendly and attentive. Would stay there again.Genuine Hotels.com guest review
"Hotel just outside Vittorio station"
We were quite surprised with the hotel as the carpets were dirty in the Reception, but once you move upstairs, your in for a surprise, they have big corridors, seating area, halls, the room was big & spacious just perfect for my 11 year old, my husband & self, very unlike other hotels, staff were very friendly & helpful, the night Concierge was very […] helpful & even packed breakfast for us as we had an early morning flight, so overall we had a very nice experience. Read moreGenuine Expedia guest review
"Wonderful warm welcoming Hotel Napoleon!"
This was my first trip out of country. Hotel Napoleon's Franko and Roberto were beyond helpful. Franko assisted me with extremely accurate directions by telephone and even came out of the Hotel and greeted us! The Hotel looks great, the people were more like family welcoming you home! The food was better than home (don't mention that to my wife).Genuine Expedia guest review
"First trip to Rome"
Nice hotel in good location. The staff did an excellent job! Had problems with the air a couple of 90 degree days. Train is right outside hotel. Very convenient. Only negative would be the steps you have to use to get to the elevator.Genuine Expedia guest review
"The place to stay when in Rome!"
All the staff, without exception, was very friendly and accommodating. With it's location, close to the center and the metro just outside the door it couldn't be more convenient. The hotel is an older one, and it shows here and there, but it doesn't take away from the experience. The rooms are on the smaller side, as is common in Europe. However if […] you are a XXL person you might not fit in the elevator that is the size of a small closet! We will definitely stay here again. Other information...A very good restaurant nearby is "Romantica", only a block south. A must see is the church Santa Maria Maggiore three blocks north, that outshines St.Peters. Don't forget the dress code! Read moreGenuine Hotels.com guest review
Perfect location, very clean and friendly staff speaks English very well. I would definitely go back.Genuine Hotels.com guest review
Hotel is well maintained, excellent location for Colosseum and Forum and an easy walk or one metro train stop or easy taxi ride from Roma Termini. Very comfortable, clean, excellent staff and highly recommended. I will stay again when in Rome.Genuine Hotels.com guest review
"Great property and staff"
Loved the location and affordability. Rooms are tiny as are most in Europe but who cares with so much to do in Rome.Genuine Hotels.com guest review
"Luxurious hotel for the price!"
Great place to stay in Central Rome. It is literally right outside one of the entrances to the Vittorio Emanuele metro station, which is itself just one stop or a few blocks from Termini train station. So, very easy to get to... Got a last-minute deal on this one from a website that specializes in that sort of reservation, but really, I would not have […] a problem paying full price here. Of all the "four star" hotels we stayed in throughout Italy, France, and The Netherlands on this trip, this one had the largest and nicest rooms. I think they gave us a slightly larger suite-type room with a chaise/extra bed in it, but even without that part, it would have been a great hotel room - quiet and well-maintained. Love the floor layout, too: from the entrance you go up a very tall flight of stairs to reach the hotel lobby with bar; from there, if you are homesick, you will appreciate the Americanized floor numbering for the rooms since you are now on floor 1, not 0. Breakfast buffet was really good, too, and included for free with the room. Read moreGenuine Hotels.com guest review
"Great place close to the Termini"
The front desk staff was incredibly helpful and polite. The only reason I had to mark the hotel down a little bit was because they did not have internet during my stayGenuine Expedia guest review
"Great location, great value for the price"
Outstanding service, very helpful and friendlystaffGenuine Hotels.com guest review
"Nice hotel, great location, a little dated."
Hotel Napoleon - Definitely not "American four star" rating, but it was exactly what we expected. The hotel & room was nice and clean, but furniture and decor was dated, shower was a little small, could hear housekeepers talking in the hall, AC was working fine. Considering that you spend the whole day traveling and sightseeing, looks of hotel become […] irrelevant. Breakfast was a great plus, they even accommodated us at 7:00am, when we had an early pickup for a day trip. Once had lunch at their restaurant, lasagna was very good. Great location, metro entrance is literally in front of the hotel, walking distance to Colosseum and Basilica di Santa Maria Maggiore. Staff was very friendly and they helped us plan few trips and advised us where else to go. Read moreGenuine Expedia guest review
"Clean, quiet big room"
Stayed only 1 night. Big clean room. Bed was comfortable. Neighborhood seemed ok. Carpet a little worn if I were to complain about anything. Other than that if your looking for a comfortable, clean spacious room don't hesitate to book.Genuine Hotels.com guest review
"Spartan hotel off the beaten path"
Hotel is located across from a small park and in the middle of a shopping district. During the day, vendors are setup to offer various items right on the street. Hotel is located to several local restaurants, and is about a half mile from the Colosseum. It is a longer walk to most of the tourist locations, although it has very easy access to the metro. […] Service at the hotel varied. We arrived early in the morning, and the front desk allowed us to check into one of our rooms about three hours early while we walked around the city. This was very much appreciated. In the evening, the front desk manager was extremely friendly, helping us to arrange a taxi to the airport in the morning and making a dinner reservation for us in the evening. Unfortunately, the impression of the service staff was ruined at check-out when a different front desk manager demanded the return of both room keys. My girlfriend couldn't find the second key, and it was a real issue. They even had security go up to the room and search the room for the missing key. We eventually found it, but not before my girlfriend and the desk manager exchanged words, and it was starting to get ugly. Again, it totally ruined my perception of the hotel staff, which is unfortunate, as up until then I had a positive impression. Don't think I would return to this hotel based on this experience. Read moreGenuine Hotels.com guest review
Staff was very courteous and friendly. Good breakfast.Genuine Hotels.com guest review
"great staff convenient location"
I have stayed here two times and was more pleased each dayGenuine Expedia guest review
Free wifi and breakfast was nice. Compared to hotels in the states this would be a 2 star.Genuine Hotels.com guest review
"A great bargain"
Charming smaller hotel with a great staff and very reasonable ratesGenuine Hotels.com guest review
"Lovely hotel with spacious lounge near Termini"
We wanted a place next to the Metro and still close to where some monuments are, we found this hotel for a great price, and it was only a 20 minute walk to the Colosseum. The staff made great recommendations for restaurants every night, do try "RomAntica": a few minutes walk. The only problem we had is that they use rather "hard" beds which we had trouble […] sleeping on, but it took a few minutes to call service and to have them add extra padding (they also warn visitors about this). Breakfast was really good too, a nice mixture of continental and also some bacon, sausage and scrambled eggs. Read moreGenuine Expedia guest review
"Decent room, but not the best location"
I stayed in the Napoleon for one night ahead of a early morning flight out. It's a short walk from the main train station which was nice. The room was small, but clean and well maintained. I didn't have time for the breakfast, but it looked good, typical continental breakfast food. The neighborhood isn't the greatest, I felt safe, but no real attractions […] nearby and it's not as nice as other parts of Rome. The hotel staff was fine, though the desk manager was a bit snooty. Read moreGenuine Hotels.com guest review
the person at the front desk and all the help were very helpful and knew the area well.Genuine Hotels.com guest review
Easy walk to restaurants, Termini and some historic sites.Genuine Expedia guest review
"Great Hotel, convenient to metro, sketch area"
Stayed 3 days during a very hot weather week in Rome. That said, the staff was very helpful, friend if a little stuffy, and the room had working AC and wifi, which isn't a guarantee in Italy. The bar was a fun area with a happy hour and friendly staff (Kavir is the man), and plenty of other tourists to swap stories with. Metro station is literally out […] the door, and will take you to all the places you need to go for sightseeing. Also there are some great restaurants in the area just south of the hotel. That being said, the neighborhood is rough. Definately a bit spooky at night, and don't even think about walking through Vittorio park, its all bums, addicts and dealers, 24/7. Read moreGenuine Expedia guest review
"Close to Termini Station"
First, the positives: 1. Very easy walk from Termini Station to the Hotel 2. Subway right outside the front door of the hotel allows easy access to the Subway Station (however, Subway system in Rome is not like NYC as far as locations) 3. Very clean room and no complaints about staff 4. Good breakfast which was always well stocked 5. Quiet Rooms, even […] when located by elevator. The negatives are as follows: 1. Small room, however it was typical for a NYC room size so I didn't expect much more. 2. The location of the Hotel, while nearby the train station, wasn't very close to many of the main stites you will want to see, forcing you to either walk over 30 min to get to the sites, take a bus,cab, or subway. Overall I would recccomend the Napoleon Hotel, for the money in Rome I was satisfied but not blown away. Read moreGenuine Hotels.com guest review
Excellent service! Very nice hotel. Good location. Great breakfast!Genuine Hotels.com guest review
"Great hotel and great staff"
We liked this hotel and even though its an older hotel, the bathrooms have been updated. Its clean and we absolutely LOVED Franco. He went above and beyond helping us with anything.Genuine Hotels.com guest review
The Napoleon hotel excels at customer service. The concierge was always willing to help with directions, confirming dinner reservations, maps and they even sold cards to the Rome subway. The room and shower were nice but small and get a little getting used to. The location wasn't bad as the subway was righth outside the lobby. Breakfast was included […] in the price so it was nice just to get up, have breakfast and be on our way. Read moreGenuine Hotels.com guest review
I was there two nights with two grown children and it was the most comfortable hotel we stayed in during our two week travels around Italy. Bathroom seemed large and comfortable compared to the other 4 star Italian hotels we stayed. The only negative is that the surrounding area is a bit run down, but not horrible. Also metro stop right outside door […] makes it easy to get to better points in the city. Read moreGenuine Hotels.com guest review
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