"Not happy with service at all"
We arrived after a 12 hour ride and were excited about having a vacation without kids. When we arrived we were told that we couldn't pay for our room with cash. After being treated poorly because we didn't have a credit card that would cover our whole reservation. We were told they could not split the payment on two separate cards. We were told they […] were overbooked and that if we couldn't pay for all of our reserved nights we couldn't stay. Website says we could pay with cash when we arrived. Very unhappy and when contacted general manager following Monday we felt like this company really doesn't know what they are doing. Nor do they care if guests are end arrested by their employees. Good luck if you decide to book this hotel. Read moreGenuine Hotels.com guest review
It was a very nice hotel! The rooms were very clean. The staff was somewhat nice.Genuine Hotels.com guest review
"Nice little suite"
It was ok.. i was charged for the room, even though i pre paid thru Expedia. Lady said i will get my refund in a couple of days, if not , i should call her back ...Genuine Expedia guest review
"Found a place"
Quick unexpected stay. Local is the business center of the Elmwood area. Decent Roma for the price. Access is strategic, but accessible.Genuine Hotels.com guest review
"hard to get to the property"
Clean and well maintained rooms. Just hard to get to it.Genuine Hotels.com guest review
nice place, close to shopping and restaurantsGenuine Hotels.com guest review
"Close to new Orleans but away from all the noise"
Great SeviceGenuine Expedia guest review
"Good Neighborhood and Close to Ariport"
It was a decent hotel. We didnt have any issues except the fact that the water in the kitchen sink was not that clean so we couldnt drink it.Genuine Hotels.com guest review
"Staff very helpful and friendly"
This hotel was newly renovated and extremely clean. Carolyn and the staff were awesome and very hospitable. Full kitchen, spacious living area and safe surroundings. Close enough to restaurants and free breakfast (continental). I would surely stay again!Genuine Hotels.com guest review
"Convenient if you're in town for work and no play"
It wasn't exactly the nicest place in the world, but it got the job done. Definitely a little overpriced for the quality. However, if you need to be close to all of the warehouses then this is the place to be. I was in town for business and the location was absolutely perfect, I was less than 5 minutes from where I needed to be.Genuine Hotels.com guest review
"great safe location"
This hotel is only minutes away from the heart of New Orleans. Metairie has everything you need though. The hotel staff was friendly and professional. Room was clean and modern. I would stay here again.Genuine Hotels.com guest review
"Great stay, has everything you need to cook there"
Good hotel, has full kitchen. I came in on a late flight and check in personnel was friendly and helpful. Room was clean, bed was comfy, worked perfect for business trip, one night stay. Would stay here again. Breakfast is standard hotel breakfast, nothing special but worked for me.Genuine Hotels.com guest review
I have stayed there before, and am booked to return on Feb. 3rd. Your staff is excellent, which is the reason I keep coming back. Give everyone a raise!!Genuine Hotels.com guest review
The beds were very comfortable. Couch not so much. The layout of the suite was nice. It could have been a little cleaner. It was obvious that not alot of effort was put into cleaning.Genuine Hotels.com guest review
"Large room, kind staff"
07/10/14 Tyler L Mobile, Alabama
The hotel has a small, short sign that was hard to see from the road as we approached. We were greeted warmly at the front desk and quickly checked in. The room was large and clean. We were in town on pleasure, but I this would make for excellent lodging for anyone on business. Breakfast in the morning was good, and the lady working in the breakfast area was courteous and helpful. It was a good stay.
"Reception was exceptional, and the room was fine."
07/06/14 RMA626 Orange County, CA
When I purchased my ticket for this trip, I didn't know that finding a somewhat reasonably priced hotel on the first night would be near impossible because of the Essence Music Festival that wrapped up last night. However, I had to find a room because I had already bought my plane ticket and my flight was arriving at 9:30 PM. Rooms were way over-priced everywhere, including this property. This was the best I could find within 30 minutes of the airport, even though the price I paid was far beyond the value of the property. Google maps took me directly from the airport, but the drive began to feel sketchy when I crossed a bridge that seemed to be leading to nowhere. Then, as I got to the hotel drive, I noticed a casino next door. None of this was a problem once I got settled because I went out to eat after checking in and the area around the hotel was ok. The young woman who checked me in was exceptional. She was warm, inviting and genuine. I had a problem as soon as I opened the door to my room. It smelled of smoke. I went back down and she immediately relocated me and then called to make sure that the new room was fine. That was a level of service that I didn't expect. The room was fine. It was clean and well decorated. And, it was quiet, which I was concerned about because I heard noise coming from rooms as I walked down the hall. I didn't hear a thing the entire night, even from the floor above. The common areas could use a lot of attention. The stairway, especially the front stairs, were in poor condition: dirty, over-worn carpet. The hallway leading to my room was dirty. I was concerned, until I got to my room. I commend the service and professionalism of the young woman who checked me in. I encourage management to have the floors vacuumed during the day. Giving attention to cleanliness will go a long way in making the property more pleasing to guests.
"This hotel room is awesome"
05/30/14 Raquel F
It is close to New Orleans, extremely clean, updated, has it's own kitchen, free wifi, breakfast and parking. Seriously, I could not ask for more. My profession requires me to travel A LOT and this is one of the best hotels I have been to recently
04/10/14 cjdey Indianapolis, Indiana
This hotel was hard to find but we had a great stay. The employees were super friendly and helpful. The restaurants that they recommended in the area were among the best meals we had during our stay in the new Orleans are.
"What a disappointment"
04/05/14 Nolakitty504 Naperville, Illinois
I brought my young son here for a week, so we could visit with friends. We moved away from New Orleans last year and were excited to return. This hotel was a big disappointment. My son enjoys hotel breakfasts so we went to the breakfast area for Belgian waffles. When I attempted to make a waffle, the batter was so runny it ran over the sides of the waffle iron in a huge mess and was practically useless, making half of a burnt waffle. The breakfast area was out of coffee. I brought this to the attention of the attendant in the breakfast area who responded, "Yeah, the other girl didn't make the batter right. She made it too thick yesterday, too. You can get coffee in the lobby if you want. Sorry." She could not have cared less whether any of the issues were fixed or not. We returned to the breakfast area this morning and the device that disperses the waffle batter was not functioning properly. When I saw the same unhelpful attendant in the room, I didn't bother to tell her. I already knew she didn't care. The rest of the hotel was underwhelming, with somewhat dated rooms and staff who just don't want to be here.
03/31/14 Byron H Houston, United States
1st time staying here and experience was great for the price! Good breakfast, clean and updated room, and great staff! It's far from downtown (15-20 mins) but worth the drive! Marriott never fails. I will admit was was skeptical about at the Towneplace because I usually go to a regular Marriott but they were all full in the city so I took a chance. The room was very nice to my surprise. Was very clean and decorated nicely with up up to date furniture and appliances. I stayed nights Friday and Saturday. It is close to the freeway and next door to the movie theatre. I would def stay again. I was very impressed with the service and the stay.
"Very nice stay"
02/17/14 bmckim Albany, New York
We had a very nice couple nights here as we stayed in NOLA before a cruise. I stayed on points, and chose the hotel because I was driving all over before the cruise, and not just staying downtown, so it was a good location for me. The staff at the hotel were awesome. They were very nice to upgrade us when we checked in. Allowed us to spread out for a couple nights. The room was quite spacious, with a lot of space to relax and do work. Had some nice added touches over similar hotels. I see what others reviewed regarding the carpets, and the hotel does need a face lift, but it wasn't run down at all, just a bit worn. My only complaint was that there was not a safe. There was not a lot in the immediate area, but a lot that was a very short drive away. Overall a nice stay, and I would stay here again.
"Nice and close to airport"
01/09/14 Malissa M Pensacola
I had to spend the night in NOLA on 1/7/14 due to canceled flight (freezing weather and all) and got a room here. I asked for local food choices and they had some non chain options. When I returned to the hotel i discovered a problem with my room and they promptly corrected it. That is what customer service is all about, taking care of any issue. No property is perfect and it is all in how they handle problems. This staff member, Chrystal, was well trained, hospitable and professional. My room was a nice king studio and it was clean, nice and warm!
"Felt Like Home!"
01/03/14 Cesar291 Miami, Florida
I stayed here over Christmas holiday to visit with my family in Metairie. I stayed in a junior suite and it was clean, new and fresh! the bathroom was large, the kitchenette fully equipped with new ss appliances, all up-to-date electronics, free wifi. A queen sized bed with white crisp linen and tons of pillow, living room space with sleeper sofa and coffee and end tables, plenty of natural light from two large windows, and instant hot water! Also, the hotel has a small cafeteria where complimentary breakfast is served daily. In addition, this place was very quiet and peaceful and above ALL PET FRIENDLY!!!
12/18/13 Chucknldn Reedsburg, Wisconsin
My family stayed on this Marriott property for 1 night we were going to stay 2 but decided to move on. Hotel hallways were dirty there was a lot of inconsiderate kids as guest could not get to the breakfast if that's what it's called. We stay ed at a Marriott property hut should have found a Drury.
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