The hotel was a nice stay but the breakfast was horrible the waffle was cold and not much of selection on items for a deluxe breakfast it was horribleGenuine Expedia guest review
Response by Travelodge Stony Plain Dear Kristina, I am sorry that you didn"t enjoy your breafast. I will have a word with my staff about ensuring that we have consistancy in our quality and ensure that proper food handling techniques are being used. Sincerely, Bob Chan General Manager
Stayed with my young family, we rented a king suite, took the kids swimming pool was clean, only recommendation, no change room in the pool area, so you have to walk out of the pool area back to your room soaking wet. Very friendly kind front desk clerk that made are trip easy and pleasant and she was more then easy to deal with and took care of us […] . Read moreGenuine Hotels.com guest review
"It was good"
It was good lots to do amazing breakfast that makes your mouth waterGenuine Expedia guest review
"It was okay"
It was okay for an overnight stay. Small pool and dirty lukewarm hot tub. Morning breakfast was decent.Genuine Hotels.com guest review
Response by Travelodge Stony Plain Dear Adrienne, Thank you for your feedback. I am sorry for your experience with our pool and hot tub. Our pool and hot tub were definitely on the cool side that week. We were waiting for a new boiler to be to arrive. It has now been installed we have the proper temperatures for both the pool and the hot tub. Sincerely, Bob Chan General Manager
"A Good Bang for Your Buck"
I like to rate according to what I pay for a room and I feel we got great value for our dollar at this motel. It is well located off of the main highway and easy to find. A family restaurant shares the parking lot and a coffee chain is located next door. We had a great continental breakfast (included) that featured two hot items, cereals, fruit, pastries […] - really nice. The staff was pleasant, the foyer quite nice. There is a small fitness room and pool. The room included a coffee maker, fridge, microwave, flat screen TV and a GREAT bed. The only negative was the carpet in the room - needed cleaning. Otherwise everything was clean and tidy. Read moreGenuine Hotels.com guest review
"Nice on the outside, Shabby on the inside"
Cheap quality room compared to the others. Swimming facilities were broken and there was no notice given on the website. Bedding was old and the room hasn't seen a facelift in awhile. I have stayed in this hotel before and the quality was much better if you don't book through Hotels.com. Seems like this hotel gives the poorer quality room to those who […] book with Hotels.com and not direct. Read moreGenuine Hotels.com guest review
Response by Travelodge Stony Plain Dear Krystal, I apologize for you poor experience during you last stay. We've had issues with the boiler that heated the pool and hot tub. A new boiler has een installed and we have proper temperatures for both pool and hot tub. We are currently in the process of updating the hotel. We have granite counter tops installed in over 75% of our rooms. We hope to have the remaining rooms completed soon. We are also in the process of installing tile flooring in the entrance way to all rooms. Our future plan is to paint the rooms before we change out the carpets. However, with 59 rooms to renovate, it is a process that takes time. We hope that you will be patient with us as we update the hotel. We assign rooms to our guests arbitrarily or based upon a request for a particular floor or room. We don't discriminate based on whether you booked direct or through Hotels.com or any other web based reservation system. Again, I apologize for you poor experience with us. Sincerely, Bob Chan General Manager
The hotel is a little older than some in the area but I chose to stay there to save a few $$. The carpet was kind of old and worn in the corridors but efforts have been made to update the bathrooms in the rooms. Room and bed were clean and comfortable. The best part... the breakfast! I was just expecting the same old toast and bagels but was pleasantly […] surprised to find quite an extensive selection of hot and cold breakfast food (incl decent fruit). OK, so it wasn't the Ritz but someone had made a little extra effort to provide a breakfast that was quite a bit better than what you get in more expensive places. Thank-you! Read moreGenuine Expedia guest review
"Average hotel, could be more professional."
While the overall hotel wasn't that bad, we found that the staff was poorly organized. I called a week previous to our stay to confirm some details (if there was going to be deposit held, requesting a late checkout, ect), upon arriving at the hotel they had no record of my late checkout (which had been confirmed on the phone) and they charged me a $50 […] deposit, which they never told me about on the phone. While I was impressed by the continental breakfast, the room itself was not very clean, and several things required repair (burnt out lights, broken bathroom sink,and the shower made it nearly impossible for anyone of average height to use it because of the type of shower head) as well, even after our confirmed late check out once we had arrived, we received several calls to our room asking us to please come check out, which I understand happened to others who had requested late checkouts as well. Overall, not a terrible experience, but I will not be booking with this hotel again. Read moreGenuine Expedia guest review
Response by Travelodge Stony Plain Dear Kayla, I apologize for any issues that occurred during your stay with us at the Travelodge Stony Plain. If you had called to arrange for a late cheek out, we do our best to accommodate. However, if we are running at a high occupanycy rate for the date you were due to check out, we would not be able to accommocate for the late check out as we would need to clean the room in order for the next guest to have access for the check-in time of 3 pm. In any case, the message should have been communicated to other front desk staff that you wished to have a late check-out. The deposit of $50 is standard for our hotel. It is for any incidentals that you may have during your stay with us. If you do not have any incidentals, the deposit is released when you check out. I will have a word with my housekeeping and maintenance staff about ensuring that the rooms are properly cleaned and to ensure that we address any maintenance that needs to be repaired. Thank you for your feedback. You have helped us to improve the service we provide with your comments. Sincerely, Bob Chan General Manager Travelodge Stony Plain
Nice rooms, good location. Enjoyed the stay.Genuine Hotels.com guest review
"Breakfast was terrific"
Great location. Elevator was under maintenance. Pool and hot tub were uncomfortably cool.Genuine Expedia guest review
"Handy to everything in Stony Plain/Spruce Grove"
It was a great place to stay, close to all things where we had to meet our family for the funeral, etc. The staff were so nice and very accomodating.Genuine Expedia guest review
Was impressed with quantity and quality of breakfast items. By far the most selection of any hotel. One complaint is the window was left open prior to our arrival, which is on the ground floor. Did not discover till the next day, unnerving as it was easy to climb into and our belongings were not secure.Genuine Hotels.com guest review
We stayed for a baseball tournament and there were 2 other teams there as well it was a bit loud at times but that is to be expected. The breakfast had alot to choose from except the one morning it was cold. The location was excellent and lots of amenities around to help us out.Genuine Expedia guest review
affordable and clean. great serviceGenuine Hotels.com guest review
We should have left when we smelled the strong odor in the doorway of the lobby but we didn't right away. After check in, we went to the room, opened the door and the smell hit us right away. After we entered it went down hill from there. The window was double paned, was open to the exterior hallway and the inside pane was laying on the floor between […] the bed and wall. There were hairs in the tub and stains on the sheets. A drawer was missing and the desk was broken. Ripped curtains and ladders leaning against the dirty building. I could go on but I don't want to say anything bad about our horrific experience! Now the hotel is saying we stayed longer than we did so as to not refund our payment. Total stay about 1/2 hr! Read moreGenuine Hotels.com guest review
"We'll be back!"
I and my family had a very good experience. Breakfast was excellent. Rooms nice and clean. Service was friendly and helpful . I would come back.Genuine Expedia guest review
the bathroom could use some up keep,bathtub was a little disgusting and the second night there was no shower curtain.every thing else was ok.Genuine Expedia guest review
"Close to amenities"
Very impressed with the staff, room, and especially the breakfast.Genuine Expedia guest review
Room was dusty and we found old McDonald's cups under the bed. Bed was surprisingly comfortable. Front desk staff were not dressed in uniform. The living room area by the main entrance had crumbs and dirt on the floor for the 2 nights we stayed there. Building needs some major updates. Likely wouldn't stay here again.Genuine Expedia guest review
Would not hesitate to stay here again. Hotel has one of the best complimentary breakfast settings I have experienced.Genuine Hotels.com guest review
"More attention to bathroom maintainance"
Tub grouting looked moldy. Continental Breakfast was very good.Genuine Expedia guest review
Great hotel, very clean. The star rating on this hotel should be more than what it is.Genuine Expedia guest review
Fit our purpose. Satisfactory for one night.Genuine Hotels.com guest review
very goodGenuine Hotels.com guest review
Check in person was wondering around then took a phone call before checking me in, waited 9 minutes to be checked in even though no one else was there. Sink in bathroom drained very slowly, only decaf coffee in room and the bed was uncomfortable. Would not stay here again.Genuine Expedia guest review
I had a good time at the hotel and it was conveniently located besides Hwy 16A, It was close to shopping and Grocery stores.Genuine Hotels.com guest review
Clean. Good size room. Good food. Friendly staffs. I'll recommend others. My kids loved the pool.Genuine Expedia guest review
"Great stay good price"
Clean room, comfortable bed, delicious breakfast! Great stay for the moneyGenuine Expedia guest review
"******Beware of possible Confusion******"
******Beware of possible Confusion******* between Travelodge Stoney Plain at 74 Boulder Blvd in Stoney Plain, Alberta and the Travelodge on Stoney Plain Road NW in Edmonton, Alberta......two different locations. If you search hotels in Edmonton, both places will show. Stoney Plain is up to 45 mins away from where you may need to go in Edmonton. I was […] not allowed to cancel by the Travelodge (not expedia.ca) when I discovered my error. We stayed at the hotel anyway, although it was a long drive back and forth to our destination, but we had no problems with the hotel itself. Average accommodations for price with a very impressive free breakfast on Sat. morning. I was told that this mixup occurs frequently. Read moreGenuine Expedia guest review
Had an excellent stay. Only thing I would say to the negative is that the cleaning staff come a bit later for guests staying more than one night. Otherwise no complaints.Genuine Hotels.com guest review
Have absolutely no complaints. Nice room - felt comfortable.Genuine Hotels.com guest review
"Away from Edmonton Downtown"
Hotel itself was good. Srvice was ok (not very good). One light lamp was not working and other one had to be plugged in each time to turn it on. Made complain to front desk and nothing was done.Genuine Hotels.com guest review
Clean, convenient, and perfectly good sleep and breakfast.Thanks!Genuine Hotels.com guest review
"Very convenient location"
Second time I have stayed at this location, close enough to Edmonton if you want to run into the mall. Been an enjoyable stay both times, nice breakfast as well.Genuine Hotels.com guest review
"wouldnt stay there again"
Besides the terrible beds, we experienced a fight outside or room the first night we were there. After complaining about the beds, we were moved to another room and the bed was considerably better. The hot tub was absolutely gross. But after complaining it was clean. The decor was nice rooms were clean.Genuine Hotels.com guest review
It is a older hotle with some upgrades needed but it was OK for the price.Genuine Hotels.com guest review
"Fair value for the cost"
Great staff; breakfast had a decent variety and was well organized and clean. Rooms were quiet, plenty of parking and good location for accessing restaurants.Genuine Expedia guest review
"not comming back"
the hotel was ok but certain things i was not happy with such is clean,workers parking not helpful i will not stay here again breakfast was okGenuine Expedia guest review
Response by Travelodge Stony Plain Dear Davy M, I am sorry that you were not satisfied with our services during your stay with us. We strive to provide a high level of service to each guest that stays with us. I want to thank you for your comments and hope that you will stay with us again in the future. Sincerely,
Excellent breakfast. Terrible beds - mattresses sag to middle, need to be replaced. Front desk staff, breakfast area lady and maids all very friendly. Hope they replace the beds, since I cannot recommend this hotel to others unless that happens. We will not stay here on the other leg of our trip.Genuine Expedia guest review
Response by Travelodge Stony Plain Dear Heather M, My sincere apologies for your poor rest during your stay with us. We are currently in the process of changing all beds within our hotel. Currently, we are more than half way complete and strive to complete our goal this year. I wish to thank you for your comments and hope that you will stay with us again in the future. Sincerely,
Good value for money especially as it has a small gym and pool. Nice little restaurant next door + Tim Hortons and Boston Pizza within a minutes walk.Genuine Hotels.com guest review
Excellent place to stay. The lower price does not reflect the quality.Genuine Hotels.com guest review
I good place to stayGenuine Hotels.com guest review
The check in person wasn't very friendly and didn't tell me about the complimentary breakfast. Everything seemed like a bit oif an effort. The room did not seem clean, the carpeting was dirty and the maid obviously hadnt finished cleaning the bathroom and left dirty cleaning rags on the floor in the bathroom. The complimentary breakfast was not very […] good, there were two empty pans, which I think would have had pancakes, the bagels were the best thing. I went for breakfast at 8am. Definitely wouldn't stay here again. Read moreGenuine Expedia guest review
Response by Travelodge Stony Plain My apologies for your experience at the Travelodge Stony Plain. I will ensure that all front desk personnel make mention of the complimentary breakfast that occurs daily from 6 - 10 am daily. It is also included with your room keys on an info card that also mentions the hours of operation for our exercise room, pool & hot tub along with the WiFi password. I will also have a word with my housekeeping staff regarding the cleaning supplies. It was definitely an oversight on our part. As a hotel, we strive to offer a pleasant experience for all our guests from check-in to check-out. We will continue to work at ensuring that we are providing the best possible experience for all our guests in the future. Thank you for your feedback. I will make sure that these issues are addressed. Sincerely,
Good hotel but beds are hard and you get a sore back by the second nightGenuine Expedia guest review
"One of the best Travelodges"
I've stayed in many hotels (and many Travelodges) and not all are good. This is one of the best Travelodges in the chain. Quiet, comfortable, very good breakfast included.Genuine Hotels.com guest review
My stay was short, but this hotel met the needs of our group. The restaurant close by was an asset as well as the great breakfast included in the stay.Genuine Hotels.com guest review
"Best bang for your buck"
My husband and I had a great stay at this hotel. The location is great (have Tim Hortons, McDonalds, Boston Pizza and a few other restaurants are less than 5 min away in walking distance). Hotel lobby is very clean and welcoming and front desk staff were very helpful and friendly. I was surprised at how good they complimentary breakfast was. Pretty […] much anything you would want for breakfast was there. The pool and hottub area was nice decorated and clean. Our room was clean and was a nice surprised to see that we had a microwave and a fridge with a freezer ( our room was a standard 2 queen room). The room decor is a little outdated but for the price and everything else you get it would only matter to someone high maintenance. Overall a good stay, will Defintely stay at this location again. Read moreGenuine Expedia guest review
"To far away from Edmonton"
Room clean but unless you know that nothing is plugged in nothing works, staff didn't do there job spent extra night and they neglected to update my room card after long day of shopping left stranded outside my door.Genuine Hotels.com guest review
Not bad for price. Didn't get a chance to use pool or hot tub but could hadGenuine Hotels.com guest review
Rooms are showing signs of age and in need of updating. Hotel is all non-smoking, but you can tell (and still smell) that this was not always the case. Newer hotels are nearby and I may pay a little more to stay elsewhere next time.Genuine Hotels.com guest review
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