Great placeGenuine Hotels.com guest review
Response by Sheraton Santo Domingo Dear Guest, We thank you for taking the time to share your review. We hope to be welcoming you again in the near future. Warmest regards,
"Two thumbs up"
Everything was great, best place to stay in DR.Genuine Hotels.com guest review
Response by Sheraton Santo Domingo Dear Julian, We gladly appreciate you took the time to share your experience with us. It is great to know you enjoyed our service and facilities; we hope you visit us again very soon. Regards,
The hotel failed to indicate that for the next 4-6 months there will be noisy construction for its renovation during daytine hours including Saturday and Sunday. Forget napping ! The facility is nicely redecorated in the common areas but the construction noise is aweful if you plan on spending time in your room during the dayGenuine Hotels.com guest review
Response by Sheraton Santo Domingo Dear JE, Please accept our deepest apologies for any inconvenient we may have caused you. Sincerely,
not so bad ,but not as high as the name of the hotel.Genuine Hotels.com guest review
The best hotel in Santo Domingo and a great staff. Everyone at the front desk was great especially Massiel, Gisselle, Jennifer, Luis Miguel and Risigna. Abraham was in training and greeted everyone with a big smile and was so hopeful. I encourage everyone to stay at this hotel. The hotel is now the Sheraton and I was very impressed with every aspect […] of the hotel and enjoyed my stay. Read moreGenuine Hotels.com guest review
"Nice Hotel for business traveler"
The only negative comment is that you have to pay for internet at your room,Genuine Expedia guest review
Response by Sheraton Santo Domingo Dear Sergio, Thanks for sharing your review, your opinion help us improve the service we deliver to our guests, we hope to be welcoming you very soon. Warmest regards,
"Hotel close to the center of town"
The hotel was comfortable and easily accessible. The only negative I found was that the television channels were limited. I could not watch Fox News and other news channels. I was informed that their package did not include fox news and other news network.Genuine Expedia guest review
Response by Sheraton Santo Domingo Dear Juan, Thanks for taking the time to share your review; we apologize for any inconvenient we may have caused you. We are glad to know you enjoyed our facilities. Regards,
"Major problems with conference room"
I booked this hotel for my husband, who was there on business. We had booked a conference room in advance and got a contract and everything for particular hours and I was horrified to learn that he and his colleagues were forced to sit in the lobby for over an hour while there were six other empty rooms available. When they finally got into the room, […] a security guard interrupted their meeting two hours before the specified time claiming that they would have to pay extra to stay in the room. This was totally unacceptable. My husband had some words with the management and they ended up refunding the cost of the room rental, but we really wish it never happened in the first place. It was very embarrassing. He said the hotel was nice and comfortable otherwise, but the sales staff really needs to get their act together. Read moreGenuine Expedia guest review
Response by Sheraton Santo Domingo Dear Amy, We deeply apologize for any inconvenient we may have caused you; rest assured we have reviewed the situation you mentioned with our staff to prevent this to recur in the future. Your comments help us improve the service we deliver to our guests. Sincerely,
Excellent, I will return to your hotelGenuine Hotels.com guest review
"MUST REMODEL THE ROOMS NOT WORH THE PRICE"
The price do not correspond to the price of this hotel, if they dont remodel their rooms it not worth the price.Genuine Expedia guest review
Response by Sheraton Santo Domingo Dear hugo, Thanks so much for letting us know your feedback regarding your past stay with us. Please allow us to inform you we are currently remodeling our guestrooms. We hope to be welcoming you very soon. Regards,
In each stay (this is the 3rd. One) the hotel service and facilities get better.Genuine Expedia guest review
Response by Sheraton Santo Domingo Dear Guest, It is great to know you enjoyed our service and facilities, we hope to be welcoming you very soon in your next visit to the city. Sincerely,
In each stay (this is the 3rd. One) the hotel service and facilities get better.Genuine Expedia guest review
Response by Sheraton Santo Domingo Dear Guest, It is great to know you enjoyed our service and facilities, we hope to be welcoming you again very soon and have the opportunity to deliver a memorable stay. Kindest regards,
Good place, close to several places and it's a save hotel.Genuine Expedia guest review
Response by Sheraton Santo Domingo Dear Carlos, Thanks so much for taking the time to share your review, we hope you can visit us again very soon. Regards,
"Nice hotel, but needs to improve service"
Excellent facilities, but they need to improve service.Genuine Expedia guest review
Response by Sheraton Santo Domingo Dear Miguel, Thanks for your review, your comment helped us improve the service we deliver to our guests. Thanks again and hope to be welcoming you in the near future. Warmest regards,
i have known this hotel since it was originally opened. it has been kept up well. i was very happy with my stay. neighborhood is family residences and safe. great view of the sea!Genuine Hotels.com guest review
"Nice Oasis in middle of the City"
This hotel was in the last stages of being re-modeled into a Sheraton Hotel. Even during the week we stayed there, the improvements and new construction was impressive! I think they must have basically re-built this hotel from studs! It was fabulous, really beautiful on the inside. A very nice lobby, very nice employees as well. Our room was on the […] side of the hotel so we had a view of the city, and to the right, a view of the sea. Our king size bed was a little hard for our taste, but otherwise very comfortable with nice pillows and down comforter. The desk, mini-bar, bathroom, etc, was all really nice. Only two minor complaints with the room, which was that on the first night I couldn't get the bathtub stopper to work which was frustrating but my husband managed to fix it. I would prefer a much deeper tub for this standard of hotel. Also, the chair provided in the room was exceedingly uncomfortable, so I sat in the desk chair instead. (I was 26 weeks pregnant at the time of the visit, so comfort was vital to me!). The pool area was FABULOUS. We absolutely loved it, and spent a lot of time there. The only complaint was that the pool bar was a little slow in service, but other than that it was great. It's a large pool and plenty of room around the deck for all the guests. Nice lounge chairs, even some double ones that my husband and I shared. There's a gym as well, which my husband used a few times. The hotel restaurant was nice, but a little pricey. Read moreGenuine Expedia guest review
Staff in the front desk with bad attitude. Need trainingGenuine Expedia guest review
"sold to Sheraton and reconstruction going on-"
Dissapointed as no one mentioned this when I reserved for 3 nights!Genuine Expedia guest review
"Ok hotel. Under construction right now."
Ok under constfoction right now. Will look better now..Genuine Expedia guest review
"Scared as Hell"
The Hotel personal was working on the entire lobby when I first walked through the doors.... The Floor were all broken up and and they had canvases for me and others to walk on to get to the elevator doors. When i got there only one elevator door was working. The Lobby employees were rude to me and presented themselves as bullies to the guest. It took […] alot for e not to go off on them. I do not believe that i would stay there again.... Read moreGenuine Expedia guest review
I found the staff to be impeccable. There is a lot of construction going on right now (2/16/14) but no big deal. The rooms are very nice, beautiful ocean views and very clean. I will be back.Genuine Expedia guest review
"Bad timing. Hotel is being remodeled"
Besides access for remodeling, hotel was good but not for the money i paidGenuine Expedia guest review
"Nice hotel in front of "malecon""
For the price offered and location Magna 365 was a wise choice. The hotel staff is accommodating, rooms were comfortable and despite the remodeling going on in the lobby the whole experience was worth my time in Santo Domingo. I will certainly returnGenuine Expedia guest review
"Brief visit in middle of hotel renovation"
As others have stated, the hotel is in the middle of a complete renovation. Despite this, the rooms are nice, pool area is nice and fitness center is adequately appointed..... considering the room rate ($80) and location.Genuine Expedia guest review
"Business traveler again"
Hotel is prgressing fast on the remodeling process and they do a great job to avoid the inconveniences that a process like this can represent for their guests.Genuine Expedia guest review
"Ok hotel under construction"
I stayed at this hotel for two days but I was disappointed with the restaurant and room, first you are not allowed to use the refrigerator if you don't consume what is inside of it. I have to wait for more than twenty minutes at breakfast because I told the waitress that I did not want the buffet so I got tired of waiting and left.Genuine Expedia guest review
Very good hotel. Stay will be much better when renovations are complete.Genuine Hotels.com guest review
"Nice hotel. Excellent staff."
The lobby was being remodeled. That was the only bad thing. Overall very nice hotel. Excellent view of the caribbean sea from one of the restaurant. Very friendly staff. The breakfast buffet was great.Genuine Expedia guest review
great and excellent service ,nice pool and roomsGenuine Expedia guest review
My stay was pleasant except for the construction going on, The hotel is upgrading but it was very annoying when you're trying to rest. Other than that it was worth the stay!Genuine Hotels.com guest review
45 minutes check in. would not accept reservation without hard copy, had only email with reservation number and invoice. Toelet seat had some kind of mold but housekeeping was quick to respond. Check out another 45 min was charged again the amount I paid HOTELS.COM. Was credited when I complained. Got home checked my bank account and saw where I was […] charged a deposit of 97dollars. Called the hotel, deposit will be refunded in 10 to 15 days. where did I go wrong. Read moreGenuine Hotels.com guest review
"Nice clean hotel in good area!"
Pool was beautiful, Negative was we came in for a wedding and our room keys did not work in elevator to go to each others floors. Also we had to keep going to the desk about twice a day to get our room key activated. These were the only two things annoying. The rooms were up to date clean and great views.Genuine Expedia guest review
Besides the fact that the Hotel facilities are under a remodeling construction process, the overall experience was excellent, the staff is allways friendly and willing to help and the restaurant serves a pretty good variety of dishes with excellent attention. Great option fir a quick business trip.Genuine Expedia guest review
"Almost a Sheraton"
Hotel is in transition to Sheraton, so the rates were super low b/c it's still local. Overall good location to walk around and see the limited sights of the city. Nice rooftop pool with bar. Only downside was hot water was very very limited.Genuine Hotels.com guest review
Pleasant experience, friendly staff. Hotel food reasonably pricedGenuine Expedia guest review
"Nice hotel on the Malecon"
We had previously stayed here on a couple of different occasions when it had a different name. Overrall, it was essentially the same experience. Very comfortable and convenient. It is our understanding that they will be changing names once again, and we wouldn't hesitant to go back. We were surprised that our breakfast was not included, but at least […] it was tasty. Lots of options including fresh fruit, bread, pastry, eggs/omelets made to order, ceral, and warm buffet style. Read moreGenuine Expedia guest review
During my visit the Magna was under renovation in preparation for its conversion to a Sheraton. The pool and gym were closed. These services were available at the hotel next door. The staff was lovely and attentive. Rooms were clean. Bathroom clean with older fixtures. Internet was expensive and slow. I am certain that once it is a Sheratin things will […] improve, but until then, beware. Read moreGenuine Hotels.com guest review
"Hotel under renovation overlooking the ocean"
Over experience was good some staff members are very friendly and helpfulGenuine Expedia guest review
"VERY NICE ! QUITE SURPRISED .."
The hotel is very nice very pleasing, hotel staff very helpful .. Met my every need and more ! I usually stay at the Crowne Plaza next door but they were sold out .. So I chose the MAGANA 365 and liked it very much very impressed, with the stay and hotel itself very nice room lobby all in all great stay ! Hope the pool is finished son I plan on going […] back in December ! but wil se if it's hot enough for pool .. only thing they do charge for just about everything internet where other hotels it's free . But was very good stay and had lots of fun great staff ! VERY HELPFULL ... Read moreGenuine Expedia guest review
The hotel is currently undergoing renovations. There should be a discount for the noise and trouble.Genuine Hotels.com guest review
very nice, i had a great time in the hotel even was under construction, food was great, staff very nice and helpfull i will be back againGenuine Hotels.com guest review
The staff are very professional and courteous. Service is excellent. VIP treatment at all times.Genuine Hotels.com guest review
"Nice hotel, good location"
We stayed at Magna 365 for four days. The staff is very friendly. The internet is a very slow at night though. We will stay there again Raphaelle B.Genuine Expedia guest review
"hotel under remodeling phase on the Malecon"
The hotel is becoming a Sheraton Hotel For this reason there are very important remodeling work in the lobbyGenuine Expedia guest review
"Sheraton? LOL cheap NYC apartment ...."
This hotel might look ok from the outside and Lobby but I did not have a good feeling. The room had a dirty carpet and overall smelled like someone had been smoking in it before( supposedly non smoking).The bathroom was just like in a cheap NYC apartment and for that I even have to pay? A joke and not even the bottle of water is for free. For being […] just in Santo Domingo this is totally overpriced. I suggest you do not stay here unless maybe its free and not even then I would ever come back here. Pretty loud with the adjacent room that have this old fashioned shared door, seriously? All in all a very bad Hotel that I would not recommend to anyone Read moreGenuine Hotels.com guest review
"A little rough around the edges"
Good stay but a few distractions. Staff gave me the wrong kind of room. Didn't tell me that my reservation was downgraded. Waited until I reached the room and complained. Also, construction was a hassle. The new renovations will hopefully include better staff training.Genuine Hotels.com guest review
"I would stay there again."
Nice hotel with good service. Restaurant is food is outstanding and staff is professional. I didn't like the $9 a day Internet charge or the $50 guest charge. But beside these, my stay was pleasant.Genuine Hotels.com guest review
"Nice location, but hotel management terrible"
It was my first time in the Dominican Republic if this hotel is my only choice to stay I never come back to this country,Genuine Expedia guest review
Sandy at the front desk is niceGenuine Hotels.com guest review
"One of the best hotels in the area"
the location is not bad, we can find a taxi anytime and our room had a beach front view. the room was very clean and big enough, helpful and friendly staff, good service. the only thing that annoyed us is the internet service. they dont offer wireless internet for free. we had to pay xtra for it each 24 hours, while all hotels, and evrywhere provide […] this service for free nowadays Read moreGenuine Hotels.com guest review
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