"A little rough around the edges"
Good stay but a few distractions. Staff gave me the wrong kind of room. Didn't tell me that my reservation was downgraded. Waited until I reached the room and complained. Also, construction was a hassle. The new renovations will hopefully include better staff training.Genuine Hotels.com guest review
"I would stay there again."
Nice hotel with good service. Restaurant is food is outstanding and staff is professional. I didn't like the $9 a day Internet charge or the $50 guest charge. But beside these, my stay was pleasant.Genuine Hotels.com guest review
"Nice location, but hotel management terrible"
It was my first time in the Dominican Republic if this hotel is my only choice to stay I never come back to this country,Genuine Expedia guest review
Sandy at the front desk is niceGenuine Hotels.com guest review
"One of the best hotels in the area"
the location is not bad, we can find a taxi anytime and our room had a beach front view. the room was very clean and big enough, helpful and friendly staff, good service. the only thing that annoyed us is the internet service. they dont offer wireless internet for free. we had to pay xtra for it each 24 hours, while all hotels, and evrywhere provide […] this service for free nowadays Read moreGenuine Hotels.com guest review
"mini bar rip off"
On checkout we were accuse of using a gatoraid from the mini bar, we didn't use anything. Was charged 12 us dollars for one gatoraid, big rip-off.Genuine Expedia guest review
"Nice hotel close to colonial zone"
The hotel staff is very efficient. Hotel is perfect for business or just stay relax.Genuine Expedia guest review
"Very good love it"
Good is love itGenuine Hotels.com guest review
"Very nice hotel, very close to everything."
My experience was wonderful, room was very clean, bed was very comfortable. Not too far from the Santo Domingo Airport.Genuine Expedia guest review
Stayed at the Magna 365 and had a good experience. It was under construction at the time a part of the transition to Sheraton so the exercise facilities were not available.Genuine Expedia guest review
WandelfulGenuine Hotels.com guest review
The only thing that bothered me most is the fact that they charge for everything!! No complimentary coffee. Come on!! Coffee?!Genuine Expedia guest review
Charge too much for botle water and snackGenuine Hotels.com guest review
"Great option for Santo Domingo"
Magna 365 is an excellent option for people who travel to Sto Domingo for tourism or business. Staff, specially from desk, are always willing to go an extra step to make your stay comfortable. The only issue is that they are in process of becoming Sheraton Sto Domingo, so you have to use gym and pool from the Renaissance Jaragua.Genuine Expedia guest review
"Pool under construction and $50 for breakfast"
Were not told about the pool under construction until we got there. Reserved on expedia for 2 adults and two When we got there only had a reservation for two adults. It is unkown if we needed to pay extra for this yet. Paid $50 for breakfast in the morning. I was under the assumption it was included. No menus were shown to us and no prices were displayed. […] Wouldn't recommend to anyone Read moreGenuine Expedia guest review
My experience there was very good. I did have one problem. There was a lot of rain when I arrived and later that night the bathroom flooded in my room on the 11th floor. Melvin, the front desk host, made everything ok by placing me in another room and there were no more problems. I appreciated the speedy response and quality of service provided.Genuine Hotels.com guest review
"Ver good for the price"
We stayed for 2 nights. The room was nice and very cleaned. Staff was very friendly. Unfortunalety hotel is under renovation and therefore the pool and the gym are closed. The guests are allowed to use the pool facilities of the hotel next door. Sheraton is taking over so it shuld be excellent by the end of the year. Overall it was fine. We enjoyed […] the casino. Read moreGenuine Expedia guest review
Everything as expected. AwsomeGenuine Hotels.com guest review
Excelent service....thumbs up! Very friendly staff, magnificent room service, a great stay overallGenuine Expedia guest review
"A Diamond in the Ruff For Sure"
The staff is friendly courteous, and will go beyond the call of duty to assure your are pleased. Much thanks to Paola who actually went out of her way quite a few timesGenuine Expedia guest review
"Good for couples"
This hotel is right in the center of Santo Domingo. My only problem with this trip was that it was harder to find things to do as opposed to the more touristic areas as Punta Cana. Nonetheless, the trip was pleasing and the hotel was very nice. Another issue that I had was that the gym and pool were out of service due to construction. It wouldve been […] professional for them to notify people prior to arrival. You were able to use the pool and gym next door but to me that was an inconvenience. I also did not like that the atm was outdoors, I did not feel comfy using it and had to have my boyfriend stand guard while we had to get extra money. People were saying that were safe to roam the streets but you always have to be cautious wherever you go because anything can happen. The front desk staff were really nice and I felt at times I was being annoying with all my calls and questions but they were always helpful. The food was ok but it did its job. Also the hotel restaurant, the staff was nice but I found it rude when the supposed manager said something to the cashier and I overheard my boyfriends and my name, the lady kept repeating it and it made me uncomfortable and upset. One thing I will say is that I loved that you needed a room key to access the other floors of the hotel, which to me makes it a safe hotel to stay at. I also liked AND disliked that the staff were monitoring the lobby area. It was so many of them every time we walked by all eyes were on everyone lol. Good. Read moreGenuine Expedia guest review
I really enjoyed the hotel as soon as we checked in we were greeted with a drink, the front desk staff was really helpful on dinner plans. I was able to have a guest over as well unlike my other hotel next door that I did not enjoy (Renaissance). I was really happy with the room service as well... Can't wait to see the changes when the Sheraton completely […] takes them over! Read moreGenuine Expedia guest review
"Excelent hotel and excelent service"
Very good. Excelent service. good rateGenuine Hotels.com guest review
"Racial Profiling Ruined my Stay"
The many good things I could have said about this hotel have all been eclipsed by the experience I had in the Magna 365 lobby on my last night there. Late on a Friday evening, the hotel security guard demanded identification from my girlfriend before allowing her to return to our room. She had checked in with me the day before and was a registered guest, […] like me, with a keycard. Unlike me, she is black. When my girlfriend asked me what was happening, I explained that the hotel had assumed she was a prostitute, which--no matter how the hotel tries to spin this--was abundantly clear from my conversation with the security guard. There were numerous witnesses. She was humiliated and in tears. Our stay was ruined. I will never stay at this hotel again. Read moreGenuine Expedia guest review
"Avoid the Magna as if it were "magna!""
Upon arrival i was greeted with the news that although my expedia package included an oceanfront room and free wi-fi the hotel did not "believe this was true." Even though on the date I booked the hotel I sent a note to the hotel confirming the oceanfront room and free wi-fi. the front desk staff person a young man by the name of Saandy preened and […] acted as if he were the hotel owner. The manager was called and he again did not believe the expedia package included those items but eventually agreed to the free wifi for my stay. the service was slow and I had to be standing near the window, which was not oceanfront but overlooked the parking lot and the top of the casino next door. the carpeting in the room was old, dusty and paper thin. The television would play then the signal would drop and a message would appear saying to watch something else; really? Overall for the price and location the hotel was extremely disappointing and I would avoid it at all cost until the Sheraton full transistion has occurred and even then I would approach with caution. Overall this property should be a 2 star at best. Read moreGenuine Expedia guest review
"Nice hotel very friendly staff"
Nice hotel close to everything and the staff was very nice I will recommend this hotel to anyone going to santo Domingo me and my wife had a very nice experienceGenuine Expedia guest review
"Good hotel near the beach"
Soon to be Sheraton, the hotel is going through some remodeling. Like: location; comfortable rooms; good food at the restaurant; Internet signal. Dislike: Internet sur-charge (I know it is standard depending on the country); Not a wide variety of cable channels (useful when you cant sleep); had some troubles with the TV equipment, remote control); bathrooms […] seemed kind of old; Noise Isolation (you can hear your neighbors next door; early showers, etc) Read moreGenuine Expedia guest review
"much needed vacation highly recommend it!"
the hotel staff and hotel itself are FANTASTIC also the food and people make you want to stayGenuine Expedia guest review
"overall a good hotel"
overall a good nice hotel, beautiful rooms, very clean, nice personnel, Only thing I didn't like was the fact that you couldn't get a free glass of water in your room. I understand if they charge you for a soda, an alcoholic drink, or some crakers in the minibar, or if you order room service, BUT WATER, really? can't the hotel spare a bottle of water […] or two, per guest? Read moreGenuine Hotels.com guest review
"Under Construction, not on website"
I was Very diapointed that the Pool and the Gym was not available to us ,, they never said on their web page that we had to Walk Next Door to the Jagura hotel,, i stay their in feburary and did not rebook because of these Reasons... contenental breakfast was over pricedGenuine Expedia guest review
I always enjoy this Hotel. I have stayed here on 3 occasions for 2 or more days at a time. It's always a pleasure.Genuine Expedia guest review
"Nice Hotel Going thru Major renovaions"
Hotel was clean and the service was good. Staff was friendly and courteous. The only issue was we requested a KING size bed and were told they were not ready and we would have to wait for the next day.Genuine Expedia guest review
"Unpleasant Elevator Man"
In order to get to your hotel room you need to go through the man outside the elevator. I stayed at this hotel on April 27, 2013. When I first attempted to get into the elevator, he moved his arms signaling to come to him, instead of him coming to me. He made me feel like I was an employee there or maybe he thought I was staying there for free. I have […] stayed at many hotels all over the world, but I guess this hotel being in the Dominican Republic, hotel employees there do not have much training or they just do not konw how to treat others. Read moreGenuine Hotels.com guest review
"Great for all ocations."
The staff was very helpfull and friendly the room was clean and comfertable and the breakfast was good.Genuine Expedia guest review
Staff was very nice and proffesional rooms were really nice and clean valet parking is free which is a plusGenuine Hotels.com guest review
"Great for any traveler"
Great location to historical sites with coastal view.... staff was great on site restaurant greatGenuine Expedia guest review
OKGenuine Hotels.com guest review
The hotel was ok. It is currently under renovation so you have to got to the Marriott to use their gym and pool. The appearance is very clean and nice. The food is ok also.Genuine Hotels.com guest review
my first two days was very bad noice,neighborhoodGenuine Hotels.com guest review
I stayed at the Magna for business purposes, for two nights. What made the stay pleasing was the quality of the staff service. From the front desk to room service, everyone was extra helpful and polite. Room service quality was excellent, at least for my dinner and two breakfasts. The hotel is undergoing renovation, which can make it a little noisy […] during the day; the gym and pool are closed at the moment, but they have arrangements with the Jaragua Hotel next door and someone from the Magna will walk you there you if you want to use their facilities. The only "ok" thing for me was the bathroom, which is slightly outdated. There was no conditioner available, and the body lotion seemed to be a used bottle. The only unpleasant thing was that the people in the rooms near me were extremely noisy... talking loudly and slamming doors, which is not the hotel's fault. It would have made it impossible to sleep, but luckily, they went out to party at the time that I wanted to sleep. Overall I would recommend the Magna for its price and service. Read moreGenuine Expedia guest review
"CLOG UP BATHTUB"
The Bathtub was clog up; very disappointed for the price of this Hotel.Genuine Hotels.com guest review
"Hotel Does Not Guarantee 100% Satisfaction"
When I booked this hotel, there was no notice that they would be under construction. I was rudely woken up by the sound of loud power drills and hammers right under me every morning. I tried to let it go, but by the second day the construction workers kept working until 10pm when I was ready to call it a night. I called the manager to notify them of […] the issue and how my whole stay at the hotel was a bad experience due to the loud noises. I was offered the option to move to another room, but that would have been another inconvenience because I was already in the bed trying to sleep. To make a long story short, do not stay at this hotel if you are used to staying at hotels that value the customer experience and will reimburse you bad experiences due to their part. A simple apology is all you will get and then you will awake to the same issue again the next morning... They do not care about retaining clients! Read moreGenuine Hotels.com guest review
This hotel was under remodeling . Pool and gym closed . I wish I knew that at the time of booking. In their defense, they had an agreement with hotel next door to make us feel welcome and use their facilities . The security in this hotel is an A plus.Genuine Hotels.com guest review
"Nice and clean ! ! !"
I did really enjoy the stay there, very clean, nice location, near the walk away sea and the surround. The personal is very helpful and kind. Worth the price ! ! !Genuine Hotels.com guest review
"My excellent vacation in the Dom Rep."
Love everyone there, excellent services and very polite and professional staff that will do a lot to make u happy and comfortble... Thank you!!!Genuine Expedia guest review
The pool was out of services..... This hotel is in a great location really good clean hotel. The room it was wide about spaces n the bathroom good too. Nice decoration in the loobby and at the room , need better a new decoration. Is April and is already really hot the wheather no pool at all, I can't imagine in the summer without pool. One more thing […] they need a least complimentary "Breakfast"always is atractive in Dominican Republic. Others hotel lower class next to the Magna they have a "Good and Healthy " complimentary breakfast..... Read moreGenuine Hotels.com guest review
I walked in one night at 2am, and there was no security or hotel personnel to be seen at all. No one! Not at the desk, not anywhere visible in the lobby. This is a high crime are, so needless to say, that was very disconcerting. Also, the pool and gym are undergoing repairs, so not having those facilities was very frustrating. The Hotels.com website […] should have a note about repairs in this hotel so people won't loose their money thinking they're going to a fun and relaxing place. Read moreGenuine Hotels.com guest review
My only problem was while visiting with my fiance & friends I could Not have my friends visit with meGenuine Hotels.com guest review
Horrible, no swiming pool, no gym, expensive breakfast it use to be included in the price. No wifyGenuine Hotels.com guest review
Great Hotel and super service, close to zona colonial and restaurants.Genuine Expedia guest review
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