All hotels in Houston, Texas, United States of America
1 room, 2 adults
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2400 West Loop S, Houston, TX, 77027, United States of America, ‏‎855-239-9480
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4.3 / 5Excellent

Score breakdown (from 612 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.5
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5.0 / 5Outstanding
"GREAT STAY . GREAT SERVICE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was wonderful the service was great! the night crew was great. I had an emergency in the restaurant and need 911. The evening hotel concierge DEBBIE OR DEBRA was amazing she called 911 and stayed with me until the EMTs came.. Then after everything was fine. she personally came up to my room 2 times that night to make sure I was ok.. She needs a raise or some kind of award! and the room service girl (evening crew) was always friendly and caring always with a smile..
Genuine Hotels.com guest review
2 night trip Jun 18, 2015
Dianna
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I love the comfort of the room and the cleandles of it. had a great view and most of all the price, couldn't ask for anything better for me it was comfortable as being home
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased that you enjoyed our suite's comfort as well as our view of Houston's Uptown Galleria area. We look forward to welcoming you back on your next trip to Houston.
1 night romance trip Jun 20, 2015
maureen
US
4.0 / 5Excellent
"Convenient Location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great location and highly recommend it. I would like to see free coffee offered in the lobby, especially in the morning.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were happy to see that you enjoyed our location in the Galleria area. Additionally, we appreciate your feedback and we have shared your comments with our internal shareholders.
1 night romance trip Jun 13, 2015
Omar
US
5.0 / 5Outstanding
"weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Weed end get a way. Room was a 10+ Service was great. Valet parking was a plus.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were glad that you enjoyed your stay, especially our room and valet parking service. We look forward to welcoming you back on your next trip to Houston.
1 night romance trip Jun 13, 2015
Michael
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great room, very clean and had a lot of room
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were pleased to hear that you enjoyed your stay, especially our rooms cleanliness and spaciousness. We appreciate the feedback and we look forward to welcoming you back on your next trip to Houston.
2 night family trip May 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel and reasonable prices"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My staff at the Sheraton was extremely nice. The staff was excellent especially the shuttle drivers. They were very mannerable and helpful. Will be staying here again in July and any other visit to Houston. The only problem I had was I had to take the stopper out of the tub because it was getting stopped up (minor problem). Rooms are very spacious.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to see that you enjoyed our staff as well as got a chance to experience our courtesy shuttle service. Additionally, we appreciate the feedback on the bathtubs, and we will share your concerns with our internal stakeholders. We look forward to welcoming you back in July and other visits in the future.
2 night trip with friends May 29, 2015
Jasmynn
US
4.0 / 5Excellent
"Honest and Helpful"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
My husband left his wedding ring on the counter in the bathroom the day we checked out. We were at the airport when he noticed and could not return to the property to retrieve it. I called and was told the ring was found and they went out of their way to ship it to our home. Their honesty was astounding!! I travel a lot and have left behind items that have never been "found" I actually dug through a dirty linen cart in New York to find my jacket at the bottom of the pile after it "could not be located" A jacket is replaceable, but a wedding ring?? VERY pleased with this hotel!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for writing a review of your experience at our hotel. We were more than happy to ship out your wedding ring to you. We take as best care as we can of guests before, during, and after their stay, including retrieving items that are accidentally left behind. We hope the rest of your trip home went well. Best regards.
4 night family trip May 23, 2015
Nicole
US
5.0 / 5Outstanding
"Best Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved my stay here!! The suite was amazing. I was on the 15th floor and they have an area where you can get complimentary beverages and snacks all day. Everyone there was so friendly.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to hear that you enjoyed your suite. We were also glad to hear that you were able to enjoy the experience offered in the Sheraton Club Lounge. We look forward to welcoming you back on your next trip to Houston.
1 night romance trip May 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Weekend Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very busy weekend for the hotel. Valet parking was difficult at times. Overall excellent service and accommodation.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you very much for taking the time out of your day to review our hotel. We were glad to see that you were able to experience excellent service. We also appreciate your feedback on the valet parking. We look forward to welcoming you back on your next trip to Houston.
2 night trip with friends May 23, 2015
Paula
US
5.0 / 5Outstanding
"Great Stay in this Lovely Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic! Room layout and finish out was first class. We had our little dachshund with us. It was great being able to stay in such a lovely hotel with our dog. Would stay there again and definitely recommend.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you were able to enjoy your stay with your Dachshund. We also were happy that you enjoyed the layout of our suites. We look forward to welcoming you during your next trip to Houston.
1 night business trip May 22, 2015
A Traveler
US
4.0 / 5Excellent
"Totally pleased"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The room hadn't been completely restocked from the last guests. There was still a good tray sitting outside the room from whoever checked out before us. However, the staff was friendly and helpful. They went above and beyond to get my items left in the room back to me in a timely manner. And the bed felt like heaven!!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We apologize for the initial condition of the room, but we are glad that you were able to experience our staff work swiftly to retrieve the items you desired. We are pleased that you enjoyed our Sheraton Sweet Sleeper beds, as well. We look forward to welcoming you back on your next trip to the Houston area.
1 night trip May 16, 2015
Patrick
US
5.0 / 5Outstanding
"Nice Break!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Quick trip into the city for a meeting and dinner. Very nice.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased that the meeting you were here to attend went off flawlessly and that you enjoyed your stay at the hotel. Best regards.
1 night trip Apr 11, 2015
Paula
US
3.0 / 5Good
"Beautiful hotel but parking is not free/included"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had to pay an extra $20 per day for parking. This was not mentioned any where on hotels.com
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
Claudia
US
5.0 / 5Outstanding
"Love"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit to Houston.
1 night family trip Apr 4, 2015
LARVELL
US
5.0 / 5Outstanding
"nice room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the room was very comfortable
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you enjoyed our suite's comfort. Our Sheraton Sweet Sleeper Beds are designed to provide you with a good night's rest and we were happy to hear that it did just that. We look forward to seeing you on your next trip to Houston.
1 night romance trip Apr 18, 2015
Febe
US
5.0 / 5Outstanding
"Pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed our time there. We will stay again.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were pleased to see that you enjoyed your time. We look forward to welcoming you back during you next stay in Houston.
3 night business trip Apr 23, 2015
Denise
US
5.0 / 5Outstanding
"Pleasant place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff was professional and pleasant. Attentive to needs. The room was very clean. Need better direction(visible signs) from the parking garage to the hotel lobby.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to see that you enjoyed our staff as well as the cleanliness of our rooms. Furthermore, we appreciate the feedback on our garage. Your comments have been shared with our internal shareholders. We look forward to welcoming you on your next trip to Houston.
1 night trip with friends Apr 24, 2015
Jude
US
5.0 / 5Outstanding
"Great hotel for family and business travel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was there for business but brought my husband and young son with me. Having a suite with a separate bedroom and pullout sofa is ideal for our family. The bed is very comfortable and the food in the restaurant was very good. The staff is friendly and helpful. Being located in the Galleria allows us to easily travel to all parts of Houston quickly and easily. This is our preferred hotel when traveling to Houston.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you very much for taking the time out of your day to discuss your stay with us. We were glad to see that you enjoyed our Sweet Sleeper beds as well as our restaurant, amongst other things. We are also very happy that you consider us your preferred hotel when traveling to Houston. We look forward to seeing y'all on your next trip here.
1 night business trip Apr 25, 2015
A Traveler
US
3.0 / 5Good
"Sheraton hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
For a hotel rated 4 stars it was average. I should not have paid for the self park because the arm was never down. I could have just parked for free. The ride in the elevator was the same way. Anyone could get on and go to any floor. Our room had dirty towels that they didn't come to replace in a timely matter. The room was not a modern hotel room. It's was ok. Very average.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel with us. We appreciate the feedback you have given us on the parking as well as the room environment. We have discussed your experience with our internal shareholders. We hope that you will provide us with another opportunity upon your return to the Houston area.
2 night romance trip Apr 17, 2015
wylene
US
5.0 / 5Outstanding
"great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great staff, they let me check out late which was a plus!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to discuss your stay at our hotel. We were very happy to see that you enjoyed our staff. We look forward to welcoming you back on your next stay in the Houston area.
1 night trip Apr 17, 2015
Dan
US
3.0 / 5Good
"The hotel was nice. Difficult to get to."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The paper products and towels/washcloths were cheap. There is no other word for it. One expects better quality at this price.
Genuine Expedia guest review
Other trip Mar 24, 2015
Zuki
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Good location and bed was comfy but room left a lot to be desired. There was a roach in the room, there was hair on the floor, and the toilet was stopped up.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you found our beds comfortable. We take great pride in our Sheraton Sweet Sleeper beds. Additionally, we appreciate your gift of feedback on our suites. We have shared your experience with our internal stakeholders. We look forward to welcoming you back soon.
Other trip Mar 23, 2015
A Traveler
US
4.0 / 5Excellent
"OK"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Noise next door neighbor and low water pressure on the 11th. Floor. Leaking water faucet on bath tub.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize for the inconveniences you experienced while staying with us. We appreciate the feedback you have given us and we will share your concerns and experiences with our internal shareholders. We look forward to welcoming you during your next stay in the Houston area.
1 night romance trip Mar 14, 2015
Joaquin
US
5.0 / 5Outstanding
"kick off of spring break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Will always stay here from now on
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to help you have a great start to your Spring Break. We look forward to welcoming you on your next visit to Houston.
1 night trip with friends Mar 14, 2015
Timothy
US
5.0 / 5Outstanding
"spring break kick off"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed my stay here and I'll be coming back alot more
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to see that you enjoyed your stay with us during your Spring Break. We look forward to welcoming you back on your next trip to Houston.
1 night trip with friends Mar 14, 2015
Timothy
US
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Older fixtures are showing wear. Odd stains on walls. Didn't seem overly clean.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We appreciate the feedback on our suites. We have shared your comments with all parties involved. We look forward to welcoming you back on your next stay in Houston.
Other trip Mar 16, 2015
A Traveler
US
5.0 / 5Outstanding
"galleria goodness"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent room size
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were glad to see that you enjoyed the spaciousness of your suite. We look forward to seeing you on your next trip to Houston.
1 night trip Feb 13, 2015
jesse
US
5.0 / 5Outstanding
"Sheration"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful! Near restaurants and shopping. Room was luxurious.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you enjoyed not only our proximity to the Galleria area, but also our suites themselves. We look forward to welcoming you back on your next trip to the Houston area.
1 night business trip Mar 6, 2015
HELEN
US
5.0 / 5Outstanding
"Nice get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was great.the bed was like sleeping on a cloud .and parking was not high as others
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were very happy to see that you enjoyed our parking charges as well as our beds. Our Sheraton Sweet Sleeper Beds are designed to provide you with a good night's rest and we were happy to hear that they did just that. We look forward to welcoming you on your next trip to Houston.
2 night trip Feb 27, 2015
michael
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice, and clean, great location'
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were very happy to see that you enjoyed our suite's cleanliness as well as our location in Houston's Galleria area. We hope you had a great time exploring the city and we look forward to welcoming you back on your next trip to Houston.
1 night family trip Feb 20, 2015
jennifer
US
3.0 / 5Good
"herri"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
bed was not good
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We appreciate the feedback on our Sheraton Sweet Sleeper beds and we hope that you enjoyed the rest of your stay with us. We hope that you will provide us with another opportunity upon your return to the Houston area.
1 night trip with friends Feb 27, 2015
sherri
US
3.0 / 5Good
"Nice Hotel / Good Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was in town for 2 days, 1 night for business. Requested non-smoking room and the entire room smelled of smoke and cigarettes. The sheets, towels, everything. Other than that (and the tv not working when I got to the room) - everything was very nice!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize about the issues you encountered with your suite. As a management team we appreciate the gift of feedback and have already shared your experiences with all our internal stakeholders so that we can make sure that something like this does not happen again. However, we were pleased that you still enjoyed our proximity to the Galleria area as well as the rest of our hotel. We look forward to welcoming you back on your next trip to the Houston area.
1 night business trip Feb 17, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
it was good, but I did not like, the charge for self parking
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were happy to see that you enjoyed your stay. We look forward to seeing you on your next trip to Houston.
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Wrong Bed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was very nice., I had reservations for a room with a king size bed and received two double beds. That was the only complaint. Otherwise the hotel was very nice.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to hear that you enjoyed your stay with us. Additionally, we apologize for any inconvenience the bed change may have caused you. We look forward to welcoming you back the next time you travel to Houston.
Other trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
"Comfortable quiet stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
the stay was great. The room was great except the refrigerator didnt work but they switched for another one and our heating didnt work in the room. Glad it wasnt a very cold weekend stay. Overall I would go back to stay again.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to see that you enjoyed your overall stay. Additionally, we apologize for the problems you encountered initially, but are glad they were able to be fixed. We look forward to welcoming you on your next trip to Houston.
1 night romance trip Feb 14, 2015
Anthony
US
4.0 / 5Excellent
"Houston Business Trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was very convenient.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were very pleased to see that you found our hotel a great, convenient place to stay on your business trip. We look forward to welcoming you back on your next trip to Houston.
1 night business trip Feb 9, 2015
Joshua
US
5.0 / 5Outstanding
"pleasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service great location thanks
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to discuss your stay with us. We were truly pleased to see that you enjoyed our location near Houston's Uptown Galleria area as well as our staff. We look forward to welcoming you back on your next trip to the Houston area.
1 night romance trip Feb 13, 2015
giancarlo
US
4.0 / 5Excellent
"Hot in houston"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The room was on 78 all night. The air conditioner was not working. It was miserable. Will not stay at a Sheraton again
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel with us. We sincerely apologize for any problem you encountered with our air conditioning system. We have shared your feedback and experiences with our internal shareholders and staff in order to assure this does not happen again. We hope that you will provide us with another opportunity upon your return to Houston.
1 night family trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"two thumbs up"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was outstanding. Would highly recommend this property.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to see that you enjoyed our staff. We take great pride in their professionalism. We look forward to welcoming you on your next stay in the Houston area.
2 night business trip Feb 4, 2015
Dawn
US
5.0 / 5Outstanding
"Great hotel and staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is a beautiful, all suite hotel. It is very clean, comfortable and the staff was great. We really enjoyed our stay. We wished we could have stayed longer.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to discuss your stay at our hotel with us. We were very happy to see that you enjoyed our suite's cleanliness as well as our staff. We wish you could had stayed longer, too! We look forward to welcoming you on your next trip to the Houston area.
1 night romance trip Jan 31, 2015
Brenda
US
5.0 / 5Outstanding
"Great Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Stay. I will definitely stay there again. Lamar-
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you very much for taking the time to review our hotel. We were glad to see that you enjoyed your stay. We look forward to welcoming you back on your next trip to the Houston area.
2 night business trip Feb 3, 2015
Lamar
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for my daughter's cheer competition at the NRG center and it was a wonderful experience. The staff was very helpful and the room was excellent. We would stay again.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to see that you enjoyed your stay at our hotel, especially with regards to our staff and our suites. We were glad to have helped you throughout the competition. We look forward to welcoming you back on your next trip to Houston.
Other trip Feb 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay, good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed our stay. Two small glitches. First, tv's did not work on arrival but hotel engineer came and fixed this promptly. Secondly, the website said and I called and verified that wi-do was included at no fee. There was a fee. Ver nice hotel, courteous and friendly staff, great location, clean room and comfortable bed.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you very much for taking the time out of your day to review our hotel. We apologize for the initial condition of your suite, but were happy that the issues were able to be resolved. We were very happy to see that you enjoyed our room's cleanliness as well as the comfort of our Sheraton Sweet Sleeper beds. We look forward to welcoming you back on your next stay in Houston.
2 night family trip Jan 23, 2015
Barbara
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only stayed here for a few hours. Got in at 3 in the morning and left at 8am. It was an amazing stay! Comfortable beds, get ammenities!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were happy to know that you enjoyed our Sheraton Sweet Sleeper beds. Although it was a short stay, we were glad to have made it a pleasant one. We look forward to welcoming you on your next trip to Houston.
1 night business trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Staff was very helpful and friendly. Room was nice and clean. will definitely stay at this Hotel again.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were pleased to see that you enjoyed our staff as well as how clean your suite was. We look forward to welcoming you back on your next stay with us.
1 night romance trip Jan 24, 2015
Joaquin
US
4.0 / 5Excellent
"sleep well my friend."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this hotel is in a great location, and the facilities as well as the staff are just as great. the only downside is the fact that guest have to pay for parking in the garage owned and operated by the hotel. an overnight guest shouldn't have to pay, and if so then at a deeply discounted rate from the $20/night rate ($26 valet). great place to stay otherwise.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were glad to see that you were able to enjoy our location in Houston's Uptown Galleria area as well as our staff. We look forward to welcoming you back on your next stay in the Houston area.
Other trip Jan 27, 2015
lawden
US
1.0 / 5Poor
"Night mare"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The worst night of my life the room was full with unwanted guess..
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize for the issues you encountered during your stay. As a management team we appreciate the gift of feedback about the condition of your room and will share your experience with all our internal stakeholders. We hope that you will provide us with another opportunity upon your return to the Houston area.
2 night family trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent Stay!!! Will Return!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent customer service. Great location. Clean and comfy rooms. Excellent space in the suite with the pullout sofa bed. Able to separate into 2 rooms if needed. Loved the stay.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review your stay at our hotel. We were pleased to hear that you enjoyed our location in the heart of Houston's Uptown Galleria area as well as our suites themselves. We look forward to welcoming you again on your next trip to Houston.
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel near Galleria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Relaxing stay over the weekend. Very convenient location. Staff went out of the way to make it a pleasant experience.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were glad to hear that you had a relaxing time. We were also pleased to see that you found our staff was able to attribute to your relaxing weekend. We look forward to welcoming you on your next trip to Houston.
Other trip Jan 26, 2015
TJ
US
3.0 / 5Good
"2nd stay Overall good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was nice WiFi did not work in room.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to hear that you enjoyed your stay. Additionally, we apologize for the WiFi connectivity issue. We truly appreciate the feedback and have shared your experience with all of our internal stakeholders. We look forward to welcoming you back on your next stay in the Houston area.
1 night romance trip Jan 23, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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