We had a wonderful time during our stay at Sheraton. I just thought the parking fee was outrageous.Genuine Hotels.com guest review
"Very Comfortable, Friendly Staff"
The room was very clean and comfortable, the gym was the best I have ever used at a hotel, the staff was so friendly and helpful. Very much recommend this hotel is you are staying in Houston!!Genuine Hotels.com guest review
"Sheraton Suites - great hotel"
Spacious rooms. Friendly and helpful service. One block away from the Galleria - shopping and dining. Free shuttle service within a 3 mile radius is great, especially on a hot day. Valet parking is a little pricy - $36/night. Breakfast buffet was great - plenty of selections. I will stay here again.Genuine Hotels.com guest review
This hotel is very nice and clean. The rooms are big and the beds are comfortable. I love the feather pillows. Only downside had to pay $16.00 a day for parking.Genuine Hotels.com guest review
I stayed for 2 nights and had great service in a great room with a wonderful view! I'd definitely book again.Genuine Hotels.com guest review
"Uptown near galleria mall"
Excellent hotel we had a terrific two night stay there. Nice suites and great services.Genuine Hotels.com guest review
Beds were so comfortable!Genuine Hotels.com guest review
Great hotel i loved the shuttle very convinient.Genuine Hotels.com guest review
"Good Location Expensive Parking"
Everything was nice. Cost of parking was a surprise for a non downtown location.Genuine Hotels.com guest review
Overall good location and stay. I wish there was a microwave in the room.Genuine Hotels.com guest review
Very convenient location. Only problem was had to pay $16 a night to park.Genuine Hotels.com guest review
"Great location yet quiet"
Galleria area, easy access Westheimer exit off 610. We went to events downtown and in Galleria so location worked for us. Some minor problems with shower/ bath. Valet parking surprisingly expensive! Nice room, very quiet though adjacent to west loop and the bed very comfortable, we rested well. Good weekend rate.Genuine Hotels.com guest review
"Great Service and Great Place!"
We had a very nice experience here. We were upgraded for free to a larger suite.Genuine Hotels.com guest review
"Great, Laidback Experience"
We booked this room to stay in during Free Press Summer Festival and didn't check in till around 11:00 pm. Friendly service, and laid back feel. In the morning the front desk receptionist was slightly rude when I asked for another night, but it was easy to ignore. Love the location as well! Right by the galleria.Genuine Hotels.com guest review
This hotel is great for Houston. The rooms are spacious and the location is perfect!Genuine Hotels.com guest review
Loved it! Great service, perfect location, and just a great overall experience!Genuine Hotels.com guest review
"Clean, Quiet Stay....too many extra expenses."
Our stay was comfortable, quiet, and relaxing. However, you have to pay $16 to self park in the garage and you also have to pay extra top use the hotel's Wi-Fi. That should have all been included in my opinion since we paid around $150 per night. The staff was friendly and the hotel and room was clean. We didn't have housekeeping come though either,I […] guess you probably have to pay extra for that as well. Read moreGenuine Hotels.com guest review
Simply excellent. From the start at checking in, very professional front desk. I was expecting to pay $16/day for parking and fee was reduced to $7/day without even asking. Wife and I have stayed here before and we have always enjoyed our stay. So close to The Galleria and many, many excellent restaurants in the general vicinity. Plus, the wife likes […] the shopping opportunities in the area, also. Will stay here again. Read moreGenuine Hotels.com guest review
I loved everything about this hotel. I will return and happily tell everyone how wonderful it is.Genuine Hotels.com guest review
Beds are awesome. Like the seperated roomsGenuine Hotels.com guest review
"NOISY! Lumpy beds"
A Mothers Day Presrnt was to stay at this ' nice' hotel for the weekend. The room faced the freeway and the road noise was so loud and the mattress was so hard and lumpy I bearly slept. I was going to cut my stay short as I was so disappointed. The clerk said I wouldn't get a refund if I didn't stay as I booked online, so he moved me into a different […] room. Next to the elevators! This time there was no road noise but the massive compressor on the parking garage roof across from this side of the hotel ran all the time and sounded like a rock chipper. When the elevators ran there was a sound like pipes banging in the wall. Fine, I'd just get a salad and leave the tv on. I went downtown and brought back a yummy salad, stopped by Conciege desk to ask where to get flatware to bring to my room. He said he'd have some brought up. I never got it. I ate my salad with my fingers watching tv before I had to leave again. I stopped by the Conciege desk to tell him to cancel my request for flatware. He said he felt so bad I could have something out if the gift shop to make up for my inconveince. Hmm, bottled water, chips or a bag of candy. When I checked out the following morning I was asked how was my stay. I told her this experience. She said she would not charge me for my 2 days parking. $14.00 a day to park in their garage to stay at their hotel if you parked yourself. Valet was $10.00 more. That saved me money but I could've stayed somewhere else and not had to worry about all of this. $250.00 wasted. This stay exhausted me and was a big disappointment. This 4 star hotel is a 1 star only because it was clean. Read moreGenuine Hotels.com guest review
"Overnight stay before flight home"
Very nice and spacious room. Bed was very comfortable. Having freeway so close I worried that it would disrupt my sleep, but it was not an issue. Only issue was having to pay $16. to park in garage.Genuine Hotels.com guest review
It was great!Genuine Hotels.com guest review
"Nice hotel close to galleria"
It was very comfy and convient to restaurants and downtown areaGenuine Expedia guest review
Our stay was awesome! Great location for everything we wanted to do. Housekeeping was A-1. The staff was excellent from first arrival to final exit. All the immunities offered was functioning the room was comfortable. Parking was great.Genuine Hotels.com guest review
"close to everything, and nightlife!"
the service at the hotel was extremely good. from housekeeping to front desk, to the valet parking lot guys, everybody was extremely friendly and helpful. They have a driver, Estefano, who you can contact through the hotel who knows the area extremely well and is the nicest guy on earth. It was 3 of us in a room with a king bed and a sofa bed, and the […] sofa bed was nice and comfy too. Highly recommend this hotel. Read moreGenuine Hotels.com guest review
TV did not work, AC made loud noises, Room look like it was not vacumed, shower had very little light. Someone in lobby (street person) tried to sneak on elevator. Will not stay there again.Genuine Hotels.com guest review
"Nice and easy!"
Close and easy access to the most places and attractions !Genuine Expedia guest review
"Reservation canceled by hotel."
I made a reservation by mobile app. Long story I made two reservations for that evening in error. Hotels.com immediately called the Sheraton Suites Galleria to have one of the two reservations cancelled. When arrived 20 minutes later to check in, both reservations had been canceled (by the hotel, not hotels.com) and the room type I'd reserved was no […] longer available. The front desk manager was very UNapologetic and blamed Hotels.com. This was the hotels mistake. I had to stay at another property that was not adequate for my needs that evening. I'm forever done with Sheraton Suites Galleria. Read moreGenuine Hotels.com guest review
"Hotel staff and location was great"
Friendly staff, good location, rooms are really nice.Genuine Hotels.com guest review
"Feels like luxury"
Uptown for a small town family. Very comfy and safe feeling. Key cards required for elevators and wonderful hospitality.Genuine Hotels.com guest review
Wonderful stay!!!!! Beds were sooo awesome!!!! Great locationGenuine Hotels.com guest review
I had come in from a long day of traveling. Made reservations for the night well in advance. Hoping to check in by three was not going to be an option. I was told that because the hotel was fully booked the night before I was going to have 35 minutes to an hour wait. That's not my problem. The hotel management should have been more diligent in acquiring […] a room for my stay. Like I said I had made my reservations in advance and other customers behind me were getting the same answer. Not a customer problem. That's management and hotel staffs problem. I should have been given something for my inconvenience. If not for the poor weather it may have been acceptable but with long day of traveling and rain I was ready for a hot shower. Read moreGenuine Hotels.com guest review
This was a great hotel. The staff was friendly, polite, and helpful. Being that it was a ladies trip, we liked the fact you could only get to your floor using the room key in the elevator (safe it always a plus). Everything was clean also, I would stay again.Genuine Hotels.com guest review
"Stay was excellent"
Here on family vacation. Overall stay was nice. The environment was comfortable. However, my wife did not care for the carpet, (thought it was outdated.) Besides, I focus more on atmosphere and comfort than contemporary flooring. So my stay was good.Genuine Expedia guest review
"Good Remodel & Price"
Good remodel of an older building but still in need of some plumbing updates. Entrance is VERY hard to get into as only one way on an extremely busy road. Liked the on site restaurant. Comfortable beds but leaky faucets, etc...Genuine Expedia guest review
"Nice hotel, nice staff."
Honeymoon weekend, it was a nice hotel, could use balconies though.Genuine Expedia guest review
"First time visitor"
I enjoyed my stay, the rooms were clean and comfortable. They got the memo that when we get a hotel we want no noise and no light. Everyone should copy Vegas and they came close. Loved the air conditioner that we controlled and did not turn off and on all night. Only little suggestion is the maids need to not speak at all but if they must whisper.Genuine Hotels.com guest review
"Love this hotel"
Very friendlyGenuine Hotels.com guest review
"Nice Hotel - walking distance from Galleria"
Great Hotel. We used shuttle for all of our hotel reservations./Genuine Expedia guest review
photo is exactly what we wanted to be it was clean beautiful Rome everybody was really nice I would recommend it to anyone and let's not forget it was a great priceGenuine Hotels.com guest review
Overall the hotel was great; room was very clean and staff was great. Will definitely stay here again and highly recommend to others.Genuine Hotels.com guest review
"First time at Sheraton and won't be back"
I used to travel a lot with my husband and always stayed at Marriott chains with great results. This time, we decided to try Sheraton at the Galleria in Houston and it wasn't what I expected. Check in took about 30 minutes and there was a line, so other people had to wait longer than I did. We have never paid parking at Marriott but this time was $32 […] parking fee at this hotel. The worst part is that I left my pillow by mistake and realized my mistake after only a few hours. Called the hotel and they said housekeeping didn't see anything. How are they not going to see a pillow that is COMPLETELY different than theirs (this was an orthopedic pillow) and with a totally different color pillowcase? They said they will look into it and call me back and I am still waiting for their call 3 days later. The last person I spoke to this morning said she will for sure call me back...not so sure if it will happen. If they resolve my situation I will be glad to change the 1 star rating. Read moreGenuine Hotels.com guest review
Great stay near galleria, walking distance. Great food.Genuine Expedia guest review
Great experience. Parking was pricey, but everything else was great.Genuine Hotels.com guest review
The Hotel was very nice, but the entire 4th floor was too warm immediately stepping off of the elevator. Our room was 75 degrees the entire night and we couldn't adjust the thermostat. Upon checking out I advised the staff and they sounded supprised, but later that day I ran into someone else that stayed at the same hotel and they said their room was […] too stuffy also. Read moreGenuine Expedia guest review
My only two complaints are that the continental breakfast was not complimentary (nor was it cheap) and when room service came to make the bed and replace towels, they also took the liberty of moving and "setting up" our things. My hair tools and products were set up, my make up was "displayed," my laptop was moved from the bed to the desk, etc. I had […] never experienced this at a hotel before, and although we didn't find anything missing, we were still uncomfortable that the staff manipulated our personal items. Nonetheless, the room was comfortable and attractive and very clean. The front desk staff was most helpful. Read moreGenuine Hotels.com guest review
"Good hotel, but too pricey"
How can a hotel that costs almost $200/night not give a complimentary breakfast or free parking? Also their restaurant was ridiculously overpriced.Genuine Expedia guest review
We wanted to have a mini vacation to recharge and rest. We stayed in the king suite, which was very nice. Felt like we were in an uptown apartment.Genuine Hotels.com guest review
"Girl's Night Out"
Celebrating a birthday we decided to stay nearby...rooms were beautiful, clean and the beds comfy. The staff went above and beyond to make us happy. Great stay- will recommend to friends.Genuine Expedia guest review
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