All hotels in Houston, Texas, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here2400 West Loop S, Houston, TX, 77027, United States of America, ‏‎855-239-9480
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4.3 / 5Excellent

Score breakdown (from 613 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.5
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4.0 / 5Excellent
"OK"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Noise next door neighbor and low water pressure on the 11th. Floor. Leaking water faucet on bath tub.
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
Joaquin
US
5.0 / 5Outstanding
"kick off of spring break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Will always stay here from now on
Genuine Hotels.com guest review
1 night trip with friends Mar 14, 2015
Timothy
US
5.0 / 5Outstanding
"spring break kick off"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed my stay here and I'll be coming back alot more
Genuine Hotels.com guest review
1 night trip with friends Mar 14, 2015
Timothy
US
5.0 / 5Outstanding
"galleria goodness"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent room size
Genuine Hotels.com guest review
1 night trip Feb 13, 2015
jesse
US
5.0 / 5Outstanding
"Sheration"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful! Near restaurants and shopping. Room was luxurious.
Genuine Hotels.com guest review
1 night business trip Mar 6, 2015
HELEN
US
5.0 / 5Outstanding
"Nice get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was great.the bed was like sleeping on a cloud .and parking was not high as others
Genuine Hotels.com guest review
2 night trip Feb 27, 2015
michael
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice, and clean, great location'
Genuine Hotels.com guest review
1 night family trip Feb 20, 2015
jennifer
US
3.0 / 5Good
"herri"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
bed was not good
Genuine Hotels.com guest review
1 night trip with friends Feb 27, 2015
sherri
US
3.0 / 5Good
"Nice Hotel / Good Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was in town for 2 days, 1 night for business. Requested non-smoking room and the entire room smelled of smoke and cigarettes. The sheets, towels, everything. Other than that (and the tv not working when I got to the room) - everything was very nice!
Genuine Hotels.com guest review
1 night business trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
"Comfortable quiet stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
the stay was great. The room was great except the refrigerator didnt work but they switched for another one and our heating didnt work in the room. Glad it wasnt a very cold weekend stay. Overall I would go back to stay again.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Anthony
US
4.0 / 5Excellent
"Houston Business Trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was very convenient.
Genuine Hotels.com guest review
1 night business trip Feb 9, 2015
Joshua
US
5.0 / 5Outstanding
"pleasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service great location thanks
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
giancarlo
US
4.0 / 5Excellent
"Hot in houston"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The room was on 78 all night. The air conditioner was not working. It was miserable. Will not stay at a Sheraton again
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"two thumbs up"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was outstanding. Would highly recommend this property.
Genuine Hotels.com guest review
2 night business trip Feb 4, 2015
Dawn
US
5.0 / 5Outstanding
"Great hotel and staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is a beautiful, all suite hotel. It is very clean, comfortable and the staff was great. We really enjoyed our stay. We wished we could have stayed longer.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
Brenda
US
5.0 / 5Outstanding
"Great Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Stay. I will definitely stay there again. Lamar-
Genuine Hotels.com guest review
2 night business trip Feb 3, 2015
Lamar
US
5.0 / 5Outstanding
"Great stay, good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed our stay. Two small glitches. First, tv's did not work on arrival but hotel engineer came and fixed this promptly. Secondly, the website said and I called and verified that wi-do was included at no fee. There was a fee. Ver nice hotel, courteous and friendly staff, great location, clean room and comfortable bed.
Genuine Hotels.com guest review
2 night family trip Jan 23, 2015
Barbara
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only stayed here for a few hours. Got in at 3 in the morning and left at 8am. It was an amazing stay! Comfortable beds, get ammenities!
Genuine Hotels.com guest review
1 night business trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Staff was very helpful and friendly. Room was nice and clean. will definitely stay at this Hotel again.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Joaquin
US
1.0 / 5Poor
"Night mare"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The worst night of my life the room was full with unwanted guess..
Genuine Hotels.com guest review
2 night family trip Jan 23, 2015
A Traveler
US
3.0 / 5Good
"2nd stay Overall good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was nice WiFi did not work in room.
Genuine Hotels.com guest review
1 night romance trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"galleria area hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the food at the restaurant down stairs is soo good.
Genuine Hotels.com guest review
2 night romance trip Jan 13, 2015
elizabeth
US
5.0 / 5Outstanding
"Great Location/Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wow! We enjoyed this hotel from the minute we checked in. We asked for wine glassed and were sent up immediately. Never had to get in the car, just hopped in their shuttle and were whisked to dinner at Grotto and back again on a cold and rainy night. We had breakfast (not free) at the Sage restaurant, top notch. Everyone we came in contact with was fantastic. Loved the suite…doors between the living room and bedroom, wet bar, and clean clean clean! We were on the 6th floor, and even though the highway was really busy, our room was quiet.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
A Traveler
US
2.0 / 5Fair
"Not impressed"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
I was extremely disappointed. I live in the area (7 Riverway which is a very respectable high rise in the middle of the Galleria area) so had fairly high expectations. I was disappointed in the room, service and parking in general. Will never go there again.
Genuine Hotels.com guest review
1 night business trip Jan 7, 2015
Julie
US
3.0 / 5Good
"Ok, But parking too much @ $26"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Suite rooms OK, parking way too much on weekends
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
Michael
US
4.0 / 5Excellent
"Great clean spacious hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was fine. The only thing that wasn't top notch was not being able to reach guest services on the telephone. Nobody would answer. One TV in the bedroom did not work but it didn't matter since the one in the suite area worked. Overall it was a goostay. Oh and the beds were extremely comfortable.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice location and good space tp stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
I love it !! this was my second time at the hotel
Genuine Expedia guest review
Other trip Jan 8, 2015
A Traveler
US
3.0 / 5Good
"The room not really clean"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The hotel was nice,receiptionist very friendly and nice. The room nice but not very clean. We stayed 6 day 5 night,first 4 night the housekepper didnt vacum the carpet at all also they never clean the mirrow so you can see the greese from hands. Actually the 4th day i eat chips and feel a couple on the carpet,and i didn't clean it that night because i want to know if the next morning the cleaning lady will vacum or not. And the next morning when we comeback to the room ,the chips still there and around the closet very dirty too. I spoke with the receiptionist and for sure some one come and clean and vacum the room on my last stay.
Genuine Hotels.com guest review
1 night family trip Jan 5, 2015
Jhijs Hani
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great stay at hotel, room was great, lovely dinning at the Sage restaurant.
Genuine Expedia guest review
Other trip Jan 7, 2015
Olufemi
US
5.0 / 5Outstanding
"1/4/15"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Would definitely stay there again
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
GOOD
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Raul
US
4.0 / 5Excellent
"Very nice"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel great area ,spacious room bed was super comfortable
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"Very conveniently located at the heart of Galleria"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A plaesant hotel with full fcilities. Rather old but well kept. Rooms are claen with good layout. Centaly located with good distance to the shopping mall and offices. Will come back again.
Genuine Expedia guest review
Other trip Jan 5, 2015
Paul
US
5.0 / 5Outstanding
"Texas Bowl"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Went for the Texas Bowl game and the hotel was extremely clean and courteous. The hotel was in a great location in the Galleria. Overall a great stay and will stay there again!
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"downtown Houston"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Did not like about having to pay $19 parking per day instead of complimentary parking. Exit out of hotel was a nightmare, right by the major congested traffic exit.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel. Short walk to Galleria Mall, restaurants, Water Wall. Easy check in / out. Elevators use key cards for added security. If not using own transport, one would have to to take cabs, e.g. to/from downtown Houston. (Did not see much public transport in Galleria area)
Genuine Hotels.com guest review
5 night trip with friends Dec 21, 2014
A Traveler
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
A very enjoyable and comfortable stay
Genuine Hotels.com guest review
8 night business trip Dec 17, 2014
Jacob
US
4.0 / 5Excellent
"Very nice hotel-convenient to the Galleria."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed our short stay at the Sheraton Suites at Galleria-we will most definitely book again
Genuine Expedia guest review
Other trip Dec 24, 2014
Vern
US
5.0 / 5Outstanding
"Houston - Texans - Sheraton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is perfect and in an ideal location in the city for us to attend Texans and Astros games. Short drive (15 min.) Hotel is next to Galleria, tons of shops and restaurants, all economical or high-end. Fun area! Will be back!!
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
Diana
US
5.0 / 5Outstanding
"Lovely for short on long stays"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Friendly and welcoming staff. Spacious and comfortable room within 5 minutes walk of the Galleria Mall.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Jonathan
US
5.0 / 5Outstanding
"GREAT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Second tI'm staying there. I will definitely be back. Very much enjoyed your hotel.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Stephen
US
5.0 / 5Outstanding
"Houston trip for Christmas events"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
would definitely stay again
Genuine Hotels.com guest review
1 night business trip Dec 17, 2014
Jane
US
5.0 / 5Outstanding
"Very comfortable and relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our First time in houston and this hotel was over our expectation.
Genuine Expedia guest review
Other trip Dec 17, 2014
luisa
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent and comfortable hotel near gallerías mal at Houston
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
US
5.0 / 5Outstanding
"perefect horel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
perfact
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
VINAY
US
4.0 / 5Excellent
"Valet parking issue"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The only complaint I had with this hotel was the $26 a night parking in my opinion ridiculous!
Genuine Expedia guest review
Other trip Dec 5, 2014
businessman
US
5.0 / 5Outstanding
"thanksgiving stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
went for thanksgiving to be with our sons and their families. the hotel was great, service was great, and the area is beautiful with lots of shopping if you care to.
Genuine Hotels.com guest review
5 night romance trip Nov 25, 2014
Barney
US
5.0 / 5Outstanding
"Sheraton Suites Galleria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Last minute getaway to see family and attend some holiday events. Great rate and staff. Always enjoy staying there.
Genuine Hotels.com guest review
1 night trip Nov 26, 2014
JOSE
US
5.0 / 5Outstanding
"I'll be back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice,easy.Very pleasant staff.
Genuine Hotels.com guest review
3 night family trip Nov 26, 2014
A Traveler
US
4.0 / 5Excellent
"Weekend Get Away"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Customer service was great. See dogs walking around in the hotel was one of my dislike. The staff does not tell you anything about the services; you will have to ask. However, the staff is very professional.
Genuine Hotels.com guest review
2 night family trip Nov 27, 2014
Vu
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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