TV did not work, AC made loud noises, Room look like it was not vacumed, shower had very little light. Someone in lobby (street person) tried to sneak on elevator. Will not stay there again.Genuine Hotels.com guest review
"Nice and easy!"
Close and easy access to the most places and attractions !Genuine Expedia guest review
"Reservation canceled by hotel."
I made a reservation by mobile app. Long story I made two reservations for that evening in error. Hotels.com immediately called the Sheraton Suites Galleria to have one of the two reservations cancelled. When arrived 20 minutes later to check in, both reservations had been canceled (by the hotel, not hotels.com) and the room type I'd reserved was no […] longer available. The front desk manager was very UNapologetic and blamed Hotels.com. This was the hotels mistake. I had to stay at another property that was not adequate for my needs that evening. I'm forever done with Sheraton Suites Galleria. Read moreGenuine Hotels.com guest review
"Hotel staff and location was great"
Friendly staff, good location, rooms are really nice.Genuine Hotels.com guest review
"Feels like luxury"
Uptown for a small town family. Very comfy and safe feeling. Key cards required for elevators and wonderful hospitality.Genuine Hotels.com guest review
Wonderful stay!!!!! Beds were sooo awesome!!!! Great locationGenuine Hotels.com guest review
I had come in from a long day of traveling. Made reservations for the night well in advance. Hoping to check in by three was not going to be an option. I was told that because the hotel was fully booked the night before I was going to have 35 minutes to an hour wait. That's not my problem. The hotel management should have been more diligent in acquiring […] a room for my stay. Like I said I had made my reservations in advance and other customers behind me were getting the same answer. Not a customer problem. That's management and hotel staffs problem. I should have been given something for my inconvenience. If not for the poor weather it may have been acceptable but with long day of traveling and rain I was ready for a hot shower. Read moreGenuine Hotels.com guest review
This was a great hotel. The staff was friendly, polite, and helpful. Being that it was a ladies trip, we liked the fact you could only get to your floor using the room key in the elevator (safe it always a plus). Everything was clean also, I would stay again.Genuine Hotels.com guest review
"Stay was excellent"
Here on family vacation. Overall stay was nice. The environment was comfortable. However, my wife did not care for the carpet, (thought it was outdated.) Besides, I focus more on atmosphere and comfort than contemporary flooring. So my stay was good.Genuine Expedia guest review
"Good Remodel & Price"
Good remodel of an older building but still in need of some plumbing updates. Entrance is VERY hard to get into as only one way on an extremely busy road. Liked the on site restaurant. Comfortable beds but leaky faucets, etc...Genuine Expedia guest review
"Nice hotel, nice staff."
Honeymoon weekend, it was a nice hotel, could use balconies though.Genuine Expedia guest review
"First time visitor"
I enjoyed my stay, the rooms were clean and comfortable. They got the memo that when we get a hotel we want no noise and no light. Everyone should copy Vegas and they came close. Loved the air conditioner that we controlled and did not turn off and on all night. Only little suggestion is the maids need to not speak at all but if they must whisper.Genuine Hotels.com guest review
"Love this hotel"
Very friendlyGenuine Hotels.com guest review
"Nice Hotel - walking distance from Galleria"
Great Hotel. We used shuttle for all of our hotel reservations./Genuine Expedia guest review
photo is exactly what we wanted to be it was clean beautiful Rome everybody was really nice I would recommend it to anyone and let's not forget it was a great priceGenuine Hotels.com guest review
Overall the hotel was great; room was very clean and staff was great. Will definitely stay here again and highly recommend to others.Genuine Hotels.com guest review
"First time at Sheraton and won't be back"
I used to travel a lot with my husband and always stayed at Marriott chains with great results. This time, we decided to try Sheraton at the Galleria in Houston and it wasn't what I expected. Check in took about 30 minutes and there was a line, so other people had to wait longer than I did. We have never paid parking at Marriott but this time was $32 […] parking fee at this hotel. The worst part is that I left my pillow by mistake and realized my mistake after only a few hours. Called the hotel and they said housekeeping didn't see anything. How are they not going to see a pillow that is COMPLETELY different than theirs (this was an orthopedic pillow) and with a totally different color pillowcase? They said they will look into it and call me back and I am still waiting for their call 3 days later. The last person I spoke to this morning said she will for sure call me back...not so sure if it will happen. If they resolve my situation I will be glad to change the 1 star rating. Read moreGenuine Hotels.com guest review
Great stay near galleria, walking distance. Great food.Genuine Expedia guest review
Great experience. Parking was pricey, but everything else was great.Genuine Hotels.com guest review
The Hotel was very nice, but the entire 4th floor was too warm immediately stepping off of the elevator. Our room was 75 degrees the entire night and we couldn't adjust the thermostat. Upon checking out I advised the staff and they sounded supprised, but later that day I ran into someone else that stayed at the same hotel and they said their room was […] too stuffy also. Read moreGenuine Expedia guest review
My only two complaints are that the continental breakfast was not complimentary (nor was it cheap) and when room service came to make the bed and replace towels, they also took the liberty of moving and "setting up" our things. My hair tools and products were set up, my make up was "displayed," my laptop was moved from the bed to the desk, etc. I had […] never experienced this at a hotel before, and although we didn't find anything missing, we were still uncomfortable that the staff manipulated our personal items. Nonetheless, the room was comfortable and attractive and very clean. The front desk staff was most helpful. Read moreGenuine Hotels.com guest review
"Good hotel, but too pricey"
How can a hotel that costs almost $200/night not give a complimentary breakfast or free parking? Also their restaurant was ridiculously overpriced.Genuine Expedia guest review
We wanted to have a mini vacation to recharge and rest. We stayed in the king suite, which was very nice. Felt like we were in an uptown apartment.Genuine Hotels.com guest review
"Girl's Night Out"
Celebrating a birthday we decided to stay nearby...rooms were beautiful, clean and the beds comfy. The staff went above and beyond to make us happy. Great stay- will recommend to friends.Genuine Expedia guest review
"Great Neighborhood and Pretty Decor"
This was my second trip to the Sheraton. I wish I had known about the concierge level. Many of the amenities offered WITH the room were actually added onto my bill at check out - like WIFI in the room, taking advantage of the continental breakfast downstairs, etc.Genuine Expedia guest review
Wonderful hotel! Service was great!Genuine Hotels.com guest review
Had a great stay. The jacuzzi died the last day we were there and after a little prodding, the desk staff called up the Sonesta hotel, which is two doors down and got them to let us use the jacuzzi there. Nice bar with great wait staff. Nice looking dining room, although we didn't eat there.Genuine Expedia guest review
Staff was very accommodating. Room was spacious, clean and modern. Food was not the best.Genuine Expedia guest review
"Nice hotel right by the freeway. Convenient."
The only complaint I have is that the hotel room card keys does not work well. I had to exchange the keys several times and it was a bit of a hassle.Genuine Expedia guest review
"Business / Mixed Leisure"
Four day stay was was better than expected. Friendly staff, good location. Awesome shuttle service...Calvin and Kevin were professional, courteous and offered cool places to visit. Thanks guys -Genuine Hotels.com guest review
"Close to an Event"
The hotel was close to an event we were attending which made it very convenient. We were only there for one night, but had a great experience with everything. We definitely would stay there again! Thank you!Genuine Expedia guest review
"Nice Hotel close to Galleria shopping"
I would say, it was wonderful... the location and the easy way to go for shopping, it is not far from galleria!Genuine Expedia guest review
Wonderful staff and great atmosphere. Room was clean and the bed very comfortable. Only problem was room key didnt work and had to b escorted to my room both nights.Genuine Hotels.com guest review
nice hotel and very nice rooms except that we got a room against the high way and the insulation was poor and the traffic noice was disturbingGenuine Expedia guest review
Overall experience was good.Genuine Hotels.com guest review
Ok experience. Well located within walking distance to galleria mall .Genuine Expedia guest review
Everything was great, great bed, kind staff, really clean, really big room.Genuine Expedia guest review
"Walking distance to galleria"
Very clean Hotel parking is convenient ,nice stay with free breakfast and wifi.pretty sure to stay back on these hotel when I come back in Houston.Genuine Hotels.com guest review
"Good stay for the rate!"
Prime location right around the corner from the Galleria! Friendly, courteous staff...thanks Manny! Room cleanliness and air conditioning left something to be desired. - Found hair in the refrigerator on the first day. - No trash bag in the can on the first and third days. - A/C ran once every five minutes for approximately two minutes (not exaggerating). […] It would blast, chill the room quickly, the room would warm up almost as quickly, bang, back on again. Needless to say this did not make for a comfortable sleeping experience, and didn't help you get back to sleep when you awoke. Overall room was pleasant and comfortable. Like having a suite vice a single room. I would stay there again, but would definitely consider other options as well. Read moreGenuine Expedia guest review
We had a wonderful stay. I definitely see a return stay in the future.Genuine Hotels.com guest review
Great hotel in good location.Genuine Expedia guest review
"Nice hotel close to Galleria Mall."
Beautiful room but a bad smell in the bathroom. I had to keep the bathroom door shut and I advised the desk at checkout.Genuine Expedia guest review
it is awesome hotel. staff was friendly, location is the bestGenuine Hotels.com guest review
"They are so good~~~"
When I ask wery hot water, just they served at 9:00 p.m. n When I met the crazy neighbor they changed immediatedly... At late time, I asked to change towels and to check my heating systerm, they helped kindly. Ahd they have free shuttle service to take off and picd up, for example, in THE GALLERIA and near restaurants, too.Genuine Expedia guest review
Hotel was very modern and located close to all things in the Galleria. Would book again!Genuine Hotels.com guest review
"I lost my wallet nearby the hotel elevator,"
But it was a good experienceGenuine Expedia guest review
Overall the hotel was nice looking, clean and the staff was friendly. Breakfast at the in-hotel restaurant was good. However, the elevator in the parking garage was out of service and guests were pulling their luggage up and down the stairwell to get to and from garage to hotel. This condition was not fixed during the entire 3 day stay. Also, since […] the hotel is on the gateway, in and out was an issue as there was a lot of traffic. Read moreGenuine Hotels.com guest review
"Excellent staff and rooms."
Everything was great! We appreciated everything from the check-in staff to the cleanliness and comfort of the room. We stayed at another 4 star hotel in a different city the following night, but it did not compare. We will only be staying at Sheraton from now on.Genuine Hotels.com guest review
Too close to highway, other than that it was good.Genuine Hotels.com guest review
"Nice hotel in a good area for lots of fun."
First of all hotel was nice an clean. One thing that stuck out was the cleaning staff they cleaned my room so nice I forgot how messy it was from the fun we had in the room. They cleaned the room everyday I was there an that was 3 days. I have been to hotels that dont clean everyday. For anyone that wants a good stay here you have it. One the down side […] I had to pay to park 14 dollars a day. That sucked. You should have to pay to park where u sleeping at but that goes with territory of being in a nice hotel. Read moreGenuine Expedia guest review
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