All hotels in Houston, Texas, United States of America
1 room, 2 adults
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2400 West Loop S, Houston, TX, 77027, United States of America, ‏‎855-239-9480
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4.3 / 5Excellent

Score breakdown (from 633 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Love"
Excellent
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit to Houston.
1 night family trip Apr 4, 2015
LARVELL
US
5.0 / 5Outstanding
"nice room"
the room was very comfortable
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you enjoyed our suite's comfort. Our Sheraton Sweet Sleeper Beds are designed to provide you with a good night's rest and we were happy to hear that it did just that. We look forward to seeing you on your next trip to Houston.
1 night romance trip Apr 18, 2015
Febe
US
5.0 / 5Outstanding
"Pleasant stay"
Enjoyed our time there. We will stay again.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were pleased to see that you enjoyed your time. We look forward to welcoming you back during you next stay in Houston.
3 night business trip Apr 23, 2015
Denise
US
5.0 / 5Outstanding
"Pleasant place"
Staff was professional and pleasant. Attentive to needs. The room was very clean. Need better direction(visible signs) from the parking garage to the hotel lobby.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to see that you enjoyed our staff as well as the cleanliness of our rooms. Furthermore, we appreciate the feedback on our garage. Your comments have been shared with our internal shareholders. We look forward to welcoming you on your next trip to Houston.
1 night trip with friends Apr 24, 2015
Jude
US
4.0 / 5Excellent
The bed was very comfy, gym was excellent, and the facilities were very secure. Room key is needed to access pretty much everything.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to hear that you enjoyed our fitness facility as well as our beds. Our Sheraton Sweet Sleeper Beds are designed to provide you with a good night's rest and we were happy to hear that they did just that. Our entire team looks forward to welcoming you back on your next trip to Houston.
Other trip Apr 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel for family and business travel"
I was there for business but brought my husband and young son with me. Having a suite with a separate bedroom and pullout sofa is ideal for our family. The bed is very comfortable and the food in the restaurant was very good. The staff is friendly and helpful. Being located in the Galleria allows us to easily travel to all parts of Houston quickly and easily. This is our preferred hotel when traveling to Houston.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you very much for taking the time out of your day to discuss your stay with us. We were glad to see that you enjoyed our Sweet Sleeper beds as well as our restaurant, amongst other things. We are also very happy that you consider us your preferred hotel when traveling to Houston. We look forward to seeing y'all on your next trip here.
1 night business trip Apr 25, 2015
A Traveler
US
3.0 / 5Good
"Sheraton hotel"
For a hotel rated 4 stars it was average. I should not have paid for the self park because the arm was never down. I could have just parked for free. The ride in the elevator was the same way. Anyone could get on and go to any floor. Our room had dirty towels that they didn't come to replace in a timely matter. The room was not a modern hotel room. It's was ok. Very average.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel with us. We appreciate the feedback you have given us on the parking as well as the room environment. We have discussed your experience with our internal shareholders. We hope that you will provide us with another opportunity upon your return to the Houston area.
2 night romance trip Apr 17, 2015
wylene
US
5.0 / 5Outstanding
"Great hotel for Galleria shopping"
Super nice property, very courteous staff, great breakfast food
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were happy to see that you enjoyed our staff as well as our restaurant's breakfast. We look forward to welcoming you on your next trip to Houston.
Other trip Apr 27, 2015
Mike
US
2.0 / 5Fair
"Bad hotel"
non-compliant room has that a reservation, staff not welcoming room not cleaned properly
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize for any issues you encountered during your stay at the hotel. As a management team we appreciate the gift of feedback and will share your experience with all our internal stakeholders. We hope that you will provide us with another opportunity upon your return to the Houston area.
Other trip Apr 24, 2015
val
US
5.0 / 5Outstanding
"great time"
Great staff, they let me check out late which was a plus!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to discuss your stay at our hotel. We were very happy to see that you enjoyed our staff. We look forward to welcoming you back on your next stay in the Houston area.
1 night trip Apr 17, 2015
Dan
US
5.0 / 5Outstanding
"Great hotel in a great location"
We only stayed for one night but it was delightful. The one downside was that bfast is only served until 9am in the hotel so we didn't get to sleep in.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We are glad that we were able to make your one night at our hotel as pleasant as possible. We look forward to welcoming you again soon.
Other trip Apr 13, 2015
A Traveler
US
4.0 / 5Excellent
"Nice, helpful staff. Room was clean. Good bar."
Visited son in Houston, so this hotel was convenient and affordable. Would stay again.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased that you enjoyed our hotel's cleanliness. We look forward to welcoming you back next time you stay in Houston.
Other trip Apr 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel"
Nice, clean hotel. Good location near Galleria. Room was good size for 3 adults.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review your stay at our hotel. We were happy to see that you enjoyed our our suite's spaciousness as well as our location in the heart of Houston's Uptown Galleria area. We look forward to seeing you during your next trip to Houston.
Other trip Apr 8, 2015
Nina
US
3.0 / 5Good
"The hotel was nice. Difficult to get to."
The paper products and towels/washcloths were cheap. There is no other word for it. One expects better quality at this price.
Genuine Expedia guest review
Other trip Mar 24, 2015
Zuki
US
3.0 / 5Good
Good location and bed was comfy but room left a lot to be desired. There was a roach in the room, there was hair on the floor, and the toilet was stopped up.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you found our beds comfortable. We take great pride in our Sheraton Sweet Sleeper beds. Additionally, we appreciate your gift of feedback on our suites. We have shared your experience with our internal stakeholders. We look forward to welcoming you back soon.
Other trip Mar 23, 2015
A Traveler
US
4.0 / 5Excellent
"OK"
Noise next door neighbor and low water pressure on the 11th. Floor. Leaking water faucet on bath tub.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize for the inconveniences you experienced while staying with us. We appreciate the feedback you have given us and we will share your concerns and experiences with our internal shareholders. We look forward to welcoming you during your next stay in the Houston area.
1 night romance trip Mar 14, 2015
Joaquin
US
5.0 / 5Outstanding
"kick off of spring break"
Will always stay here from now on
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to help you have a great start to your Spring Break. We look forward to welcoming you on your next visit to Houston.
1 night trip with friends Mar 14, 2015
Timothy
US
5.0 / 5Outstanding
"spring break kick off"
I really enjoyed my stay here and I'll be coming back alot more
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to see that you enjoyed your stay with us during your Spring Break. We look forward to welcoming you back on your next trip to Houston.
1 night trip with friends Mar 14, 2015
Timothy
US
3.0 / 5Good
Older fixtures are showing wear. Odd stains on walls. Didn't seem overly clean.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We appreciate the feedback on our suites. We have shared your comments with all parties involved. We look forward to welcoming you back on your next stay in Houston.
Other trip Mar 16, 2015
A Traveler
US
5.0 / 5Outstanding
"galleria goodness"
Excellent room size
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were glad to see that you enjoyed the spaciousness of your suite. We look forward to seeing you on your next trip to Houston.
1 night trip Feb 13, 2015
jesse
US
5.0 / 5Outstanding
"Sheration"
Wonderful! Near restaurants and shopping. Room was luxurious.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you enjoyed not only our proximity to the Galleria area, but also our suites themselves. We look forward to welcoming you back on your next trip to the Houston area.
1 night business trip Mar 6, 2015
HELEN
US
5.0 / 5Outstanding
"Nice get away"
My stay was great.the bed was like sleeping on a cloud .and parking was not high as others
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were very happy to see that you enjoyed our parking charges as well as our beds. Our Sheraton Sweet Sleeper Beds are designed to provide you with a good night's rest and we were happy to hear that they did just that. We look forward to welcoming you on your next trip to Houston.
2 night trip Feb 27, 2015
michael
US
5.0 / 5Outstanding
"Awesome"
Very nice, and clean, great location'
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were very happy to see that you enjoyed our suite's cleanliness as well as our location in Houston's Galleria area. We hope you had a great time exploring the city and we look forward to welcoming you back on your next trip to Houston.
1 night family trip Feb 20, 2015
jennifer
US
3.0 / 5Good
"herri"
bed was not good
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We appreciate the feedback on our Sheraton Sweet Sleeper beds and we hope that you enjoyed the rest of your stay with us. We hope that you will provide us with another opportunity upon your return to the Houston area.
1 night trip with friends Feb 27, 2015
sherri
US
3.0 / 5Good
"Nice Hotel / Good Location"
Was in town for 2 days, 1 night for business. Requested non-smoking room and the entire room smelled of smoke and cigarettes. The sheets, towels, everything. Other than that (and the tv not working when I got to the room) - everything was very nice!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize about the issues you encountered with your suite. As a management team we appreciate the gift of feedback and have already shared your experiences with all our internal stakeholders so that we can make sure that something like this does not happen again. However, we were pleased that you still enjoyed our proximity to the Galleria area as well as the rest of our hotel. We look forward to welcoming you back on your next trip to the Houston area.
1 night business trip Feb 17, 2015
A Traveler
US
3.0 / 5Good
it was good, but I did not like, the charge for self parking
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were happy to see that you enjoyed your stay. We look forward to seeing you on your next trip to Houston.
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Wrong Bed"
Everything was very nice., I had reservations for a room with a king size bed and received two double beds. That was the only complaint. Otherwise the hotel was very nice.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to hear that you enjoyed your stay with us. Additionally, we apologize for any inconvenience the bed change may have caused you. We look forward to welcoming you back the next time you travel to Houston.
Other trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
"Comfortable quiet stay"
the stay was great. The room was great except the refrigerator didnt work but they switched for another one and our heating didnt work in the room. Glad it wasnt a very cold weekend stay. Overall I would go back to stay again.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were glad to see that you enjoyed your overall stay. Additionally, we apologize for the problems you encountered initially, but are glad they were able to be fixed. We look forward to welcoming you on your next trip to Houston.
1 night romance trip Feb 14, 2015
Anthony
US
4.0 / 5Excellent
"Houston Business Trip"
It was very convenient.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were very pleased to see that you found our hotel a great, convenient place to stay on your business trip. We look forward to welcoming you back on your next trip to Houston.
1 night business trip Feb 9, 2015
Joshua
US
5.0 / 5Outstanding
"pleasure"
Great service great location thanks
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to discuss your stay with us. We were truly pleased to see that you enjoyed our location near Houston's Uptown Galleria area as well as our staff. We look forward to welcoming you back on your next trip to the Houston area.
1 night romance trip Feb 13, 2015
giancarlo
US
4.0 / 5Excellent
"Hot in houston"
The room was on 78 all night. The air conditioner was not working. It was miserable. Will not stay at a Sheraton again
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel with us. We sincerely apologize for any problem you encountered with our air conditioning system. We have shared your feedback and experiences with our internal shareholders and staff in order to assure this does not happen again. We hope that you will provide us with another opportunity upon your return to Houston.
1 night family trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"two thumbs up"
Staff was outstanding. Would highly recommend this property.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to see that you enjoyed our staff. We take great pride in their professionalism. We look forward to welcoming you on your next stay in the Houston area.
2 night business trip Feb 4, 2015
Dawn
US
5.0 / 5Outstanding
"Great hotel and staff!"
This hotel is a beautiful, all suite hotel. It is very clean, comfortable and the staff was great. We really enjoyed our stay. We wished we could have stayed longer.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to discuss your stay at our hotel with us. We were very happy to see that you enjoyed our suite's cleanliness as well as our staff. We wish you could had stayed longer, too! We look forward to welcoming you on your next trip to the Houston area.
1 night romance trip Jan 31, 2015
Brenda
US
5.0 / 5Outstanding
"Great Stay!!!"
Great Stay. I will definitely stay there again. Lamar-
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you very much for taking the time to review our hotel. We were glad to see that you enjoyed your stay. We look forward to welcoming you back on your next trip to the Houston area.
2 night business trip Feb 3, 2015
Lamar
US
5.0 / 5Outstanding
We stayed for my daughter's cheer competition at the NRG center and it was a wonderful experience. The staff was very helpful and the room was excellent. We would stay again.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were pleased to see that you enjoyed your stay at our hotel, especially with regards to our staff and our suites. We were glad to have helped you throughout the competition. We look forward to welcoming you back on your next trip to Houston.
Other trip Feb 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay, good value"
Enjoyed our stay. Two small glitches. First, tv's did not work on arrival but hotel engineer came and fixed this promptly. Secondly, the website said and I called and verified that wi-do was included at no fee. There was a fee. Ver nice hotel, courteous and friendly staff, great location, clean room and comfortable bed.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you very much for taking the time out of your day to review our hotel. We apologize for the initial condition of your suite, but were happy that the issues were able to be resolved. We were very happy to see that you enjoyed our room's cleanliness as well as the comfort of our Sheraton Sweet Sleeper beds. We look forward to welcoming you back on your next stay in Houston.
2 night family trip Jan 23, 2015
Barbara
US
5.0 / 5Outstanding
"Great Stay"
Only stayed here for a few hours. Got in at 3 in the morning and left at 8am. It was an amazing stay! Comfortable beds, get ammenities!
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were happy to know that you enjoyed our Sheraton Sweet Sleeper beds. Although it was a short stay, we were glad to have made it a pleasant one. We look forward to welcoming you on your next trip to Houston.
1 night business trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice!"
Great location. Staff was very helpful and friendly. Room was nice and clean. will definitely stay at this Hotel again.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were pleased to see that you enjoyed our staff as well as how clean your suite was. We look forward to welcoming you back on your next stay with us.
1 night romance trip Jan 24, 2015
Joaquin
US
4.0 / 5Excellent
"sleep well my friend."
this hotel is in a great location, and the facilities as well as the staff are just as great. the only downside is the fact that guest have to pay for parking in the garage owned and operated by the hotel. an overnight guest shouldn't have to pay, and if so then at a deeply discounted rate from the $20/night rate ($26 valet). great place to stay otherwise.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were glad to see that you were able to enjoy our location in Houston's Uptown Galleria area as well as our staff. We look forward to welcoming you back on your next stay in the Houston area.
Other trip Jan 27, 2015
lawden
US
1.0 / 5Poor
"Night mare"
The worst night of my life the room was full with unwanted guess..
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize for the issues you encountered during your stay. As a management team we appreciate the gift of feedback about the condition of your room and will share your experience with all our internal stakeholders. We hope that you will provide us with another opportunity upon your return to the Houston area.
2 night family trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent Stay!!! Will Return!!!"
Excellent customer service. Great location. Clean and comfy rooms. Excellent space in the suite with the pullout sofa bed. Able to separate into 2 rooms if needed. Loved the stay.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review your stay at our hotel. We were pleased to hear that you enjoyed our location in the heart of Houston's Uptown Galleria area as well as our suites themselves. We look forward to welcoming you again on your next trip to Houston.
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel near Galleria"
Relaxing stay over the weekend. Very convenient location. Staff went out of the way to make it a pleasant experience.
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review your stay at our hotel. We were glad to hear that you had a relaxing time. We were also pleased to see that you found our staff was able to attribute to your relaxing weekend. We look forward to welcoming you on your next trip to Houston.
Other trip Jan 26, 2015
TJ
US
3.0 / 5Good
"2nd stay Overall good"
It was nice WiFi did not work in room.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to hear that you enjoyed your stay. Additionally, we apologize for the WiFi connectivity issue. We truly appreciate the feedback and have shared your experience with all of our internal stakeholders. We look forward to welcoming you back on your next stay in the Houston area.
1 night romance trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"galleria area hotel"
the food at the restaurant down stairs is soo good.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time out of your day to review our hotel. We were glad to see that you enjoyed our downstairs restaurant. We look forward to welcoming you back on your next trip to Houston.
2 night romance trip Jan 13, 2015
elizabeth
US
5.0 / 5Outstanding
"Great Location/Great Hotel!"
Wow! We enjoyed this hotel from the minute we checked in. We asked for wine glassed and were sent up immediately. Never had to get in the car, just hopped in their shuttle and were whisked to dinner at Grotto and back again on a cold and rainy night. We had breakfast (not free) at the Sage restaurant, top notch. Everyone we came in contact with was fantastic. Loved the suite…doors between the living room and bedroom, wet bar, and clean clean clean! We were on the 6th floor, and even though the highway was really busy, our room was quiet.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to discuss your stay at our hotel with us. We were very happy to see that you got a chance to experience our courtesy shuttle service. We were also glad to see that you enjoyed our restaurant as well as our suites. We look forward to welcoming you on your next trip to Houston.
1 night romance trip Jan 10, 2015
A Traveler
US
2.0 / 5Fair
"Not impressed"
I was extremely disappointed. I live in the area (7 Riverway which is a very respectable high rise in the middle of the Galleria area) so had fairly high expectations. I was disappointed in the room, service and parking in general. Will never go there again.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We apologize for the issues you encountered during your stay. As a management team we appreciate the gift of feedback and will share your experience with all our internal stakeholders. We hope that you will provide us with another opportunity.
1 night business trip Jan 7, 2015
Julie
US
3.0 / 5Good
"Ok, But parking too much @ $26"
Suite rooms OK, parking way too much on weekends
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you enjoyed your stay with us. Additionally, we appreciate the feedback on our parking garage. We look forward to welcoming you on your next trip to Houston.
1 night romance trip Jan 9, 2015
Michael
US
4.0 / 5Excellent
"Great clean spacious hotel"
My stay was fine. The only thing that wasn't top notch was not being able to reach guest services on the telephone. Nobody would answer. One TV in the bedroom did not work but it didn't matter since the one in the suite area worked. Overall it was a goostay. Oh and the beds were extremely comfortable.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to discuss your stay at our hotel with us. We were happy to see that you enjoyed the suite as well as our Sheraton Sweet Sleeper beds. With regards to the telephone issue, we appreciate the feedback and we have discussed your experience with our internal shareholders. We look forward to welcoming you back on your next visit to Houston.
2 night family trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice location and good space tp stay"
I love it !! this was my second time at the hotel
Genuine Expedia guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were very glad to hear that you enjoyed your stay with us for a second time. We also were happy to know that you enjoyed our location in the Galleria area. We look forward to having you back again on your next trip to Houston.
Other trip Jan 8, 2015
A Traveler
US
3.0 / 5Good
"The room not really clean"
The hotel was nice,receiptionist very friendly and nice. The room nice but not very clean. We stayed 6 day 5 night,first 4 night the housekepper didnt vacum the carpet at all also they never clean the mirrow so you can see the greese from hands. Actually the 4th day i eat chips and feel a couple on the carpet,and i didn't clean it that night because i want to know if the next morning the cleaning lady will vacum or not. And the next morning when we comeback to the room ,the chips still there and around the closet very dirty too. I spoke with the receiptionist and for sure some one come and clean and vacum the room on my last stay.
Genuine Hotels.com guest review
Response by Sheraton Suites Houston Galleria
Dear valued guest: Thank you for taking the time to review our hotel. We were pleased to see that you found our staff to be friendly. Additionally, we appreciate the feedback on our room's cleanliness and we have discussed your experience with all parties it concerns. We look forward to welcoming you back on your next trip to Houston.
1 night family trip Jan 5, 2015
Jhijs Hani
US
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