Excellent service will recommend to frien.Genuine Hotels.com guest review
"VERY NICE AND QUIET HOTEL"
VERY NICE, CLEAN, AND QUIET HOTEL, THE PEOPLE THAT WORKS THERE WERE VERY FRIENDLY, I WILL RETURN TO THIS HOTEL IN HOUSTONJGenuine Expedia guest review
Experience was awesome! I live in Houston and was just trying to find an affordable hotel to stay for me and my boyfriend for two nights. This was the perfect hotel :) We will definitely be staying there again.Genuine Expedia guest review
The room is cozy. Very clean. I've stayed here before so it was a no-brainer to come back. I definitely recommend to everyone to stay here. Just around the corner from the Galleria.Genuine Hotels.com guest review
"Great Football Weekend!"
We came in on Friday the 18th of October for a football weekend. The Hotel is awesome. The staff is great. The shuttle service is beyond anything we would have expected. They drove us to the front door of the stadium...and we were there to watch the Rams!!! The rooms were very clean, and the beds were the best we've ever slept on! The Hotel is close […] to everything, and the accomodations were the best. We would certainly stay there again if given the opportunity. We would recommend the Hotel to anyone. Read moreGenuine Expedia guest review
"Quick weekend in Houston"
We checked into the hotel early (thank you) but we could not get the two rooms I thought I had ordered. It turns out the online ordering, through Expedia only holds one of the rooms you request. The staff found another room that would work and instead of 2 rooms with 2 queen beds we got one and one King with a pullout. The room had everything you needed […] and we had a pleasant stay. The only problem we had was with the self service parking ramp. Our room card never worked to open up the garage. Read moreGenuine Expedia guest review
"ok for overnight"
For the most part the stay was ok. The first thing that was annoying was that the debit card used was charged an extra $100 "in case there were "any charges later on" The TV was impossible to figure out, had to have someone come up and show us. He said it happens all the time. Hotels.com says complimentary water. We were charged for water, coffee and […] parking. Can stay lots of places where these items truly are complimentary. When they were called about the charges, they were waived. Read moreGenuine Hotels.com guest review
"always a winner"
I've stayed here several times over the years. Everything is always great. Close to all the Galleria shopping and restaurants. Last trip we arrived really late and so we tried out the restaurant. Wow! Best kept secret in the hotel! Excellent restaurant. Hotel also has a great little bar area to unwind with a nice long table in the back with plenty of […] room to pop open your computer and check in on whatever you like while having a martini at the end of the day. We had free internet and extra computers and printers are available in a cool nook in the lobby for those with us that weren't toting a laptop. Our room was extremely spacious with two doubles, great bedding, and a separate sitting area with sofa and wet bar that can be closed off by double French doors from the bedroom. Large lavatory area separate from tub and toilet so we can all get to the sink and get ready faster. Staff is always top notch. This continues to be the best deal available in the Galleria area. Read moreGenuine Hotels.com guest review
I had a nice time.Genuine Hotels.com guest review
Very clean and comfortable... No complaints. highly rerecommended!Genuine Hotels.com guest review
"Nice hotel next to the Galleria"
nice hotel for the price, big rooms, clean, right next to the Galleria, easy parkingGenuine Expedia guest review
"Dark & quiet restaurant with rude service."
In addition to the restaurant, screws were coming out of the shower valve and the smoke detector was hanging by its wires. Room was cold & I couldn't figure out how to fix that (perhaps a user issue). The very professional Indian fellow behind the desk was difficult to understand on the phone and somewhat insulted regarding his impeccable accent.Genuine Expedia guest review
"Good place to stay in Houston"
The hotel was nice, clean and pretty new. The check in staff and the shuttle drivers were very nice and very willing to help. The bar staff was average. The pool is small but fairly clean. The rooms are very nice. Overall a good experience.Genuine Expedia guest review
"Great Hotel on the Shopping area"
Great hotel located on galeria business and shopping area 100 % recomended.Genuine Expedia guest review
"Great location & classy"
I really enjoyed my stay at this hotel. The decor was modern and the room was roomy and very comfortable. The bed was awesome! I wish I could have pack it up along with the bedding and taken it home. The staff were also helpful and friendly. If you are a shopper, the mall and other chain stores are within walking distance (but there are not many reasonable […] restaraunts) . I would definitely return to this hotel. Read moreGenuine Expedia guest review
"Good Location/Room was OK"
I stay in hotels quite a bit. This one was OK. The location was excellent, right near shopping and eating, except for the traffic, getting in and out of the hotel was a hassle. The room was very clean and spacious. My only complaint is the room never got cold enough for my liking, however my guest thought it was fine. I also have an issue with bathrooms […] not having fans in them and keeping all the heat inside creating a steam affect (again this is personal preference.) I would stay again, it was price for value. Read moreGenuine Hotels.com guest review
The ac did not work properly so I did not get a good nights rest, I won't use this hotel againGenuine Hotels.com guest review
"Hotel in the middle of everything."
Check-in was quick and easy and the hotel staff was friendly and helpful. The hotel was less than 2 miles from the galleria which was great plus they offered free shuttle service within 3 miles of the hotel. We pretty much never had to drive bc there are plenty of great restaurants, bars, and stores within those 3 miles. We had a king suit which was […] roomy and very clean. The only complaint which wasn't really that big of a deal was that the bed was a little too firm to my liking but not uncomfortable. The hotel was nicely decorated and the breakfast (definitely worth the extra $) was excellent. I will definitely be staying at the sheraton by the galleria th3 next time im in the area. Read moreGenuine Expedia guest review
"Recent stay at Sheraton Suites Houston (Galleria)"
The facilities have been newly renovated, so everything is tip top, with key card access for the elevators a new feature. Also supplying free WIFI is a good option.Genuine Expedia guest review
It is really wonderful hotel and very comfortableGenuine Hotels.com guest review
Overall experience was very good. However, we had an issue with the door to our room not working at all when returning from breakfast that the hotel resolved rather quickly. The staff was was friendly and helpful.Genuine Hotels.com guest review
It was ok. Pool is alot smaller than appears in picture. The staff was great. We had a issue with our reservations.Genuine Hotels.com guest review
"Did not get what I paid for"
I reserved a room with a fold out sofa, and got one with just a standard couch. When I told them they said huh that room shows to have a fold out. They did not have one to give me. The resturant was really expensive. $4 for a small glass of Orange Juice.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
I love this hotel!!! Everything about it makes you feel like its money well spentGenuine Expedia guest review
"Good location and most things were fine."
Even though my hotel was prepaid I was not told facility parking an additional cost until checkout. The Sage restaurant breakfast was limited in variety.Genuine Expedia guest review
"Great place to stay"
Our stay here was a last minute decision after our horrible experience in the hotel the night before. I was very pleased. Guest service was excellent and the bed was extremely comfortable. The only bad thing that I could say was the hot tub in the pool area was not working and they were doing remodeling on a different floor that woke me up earlier than […] I had planned. Read moreGenuine Hotels.com guest review
My son and I stayed in this hotel for 4 nights. The layout of the suite is well designed and thoughtful. It is about 5 minute walk away from the Galleria Mall. Staffs are very friendly. Hotel parking is convenient and plenty of space. There are still a few things can be improved: 1. The sink had only hot water. (We had to wash hands quickly before […] the water got too hot.) 2. The coffee maker was not properly cleaned. There was full of stain and derbies in the water compartment. Read moreGenuine Expedia guest review
Really nothing of what i expected at all. I ran into a situation with the management that tried to charge me for room service and never even ordered anything besides doing valet.When i explained to the manager on duty the reponse was " you did and im not going to argue over some food". completely rude and i will never do service or even recommend it […] to noone i know...... Read moreGenuine Hotels.com guest review
Our room was newly renovated and very nice. The beds were comfortable. The location was great!Genuine Hotels.com guest review
The hotel was amazing.Genuine Hotels.com guest review
"Would stay here again"
Hotel was very nice and recently updated. The only cons were the bed was extremely hard and parking in the garage was 14 dollars for one night! If you stay here opt for the valet at $20/night. It's worth it. Hotel staff was very accommodating and the hotel room was extremely clean.Genuine Hotels.com guest review
The water was the only issue...they just remodeled the rooms and they messed up with the plumbing because we could only take a shower with boiling hot water. Called them and they came right away but couldn't fix it. They did give me 1500 spg points for my inconvenience.Genuine Hotels.com guest review
My room was newly remodeled and the bed was so VERY comfortable that it made up for a few little mishaps during my overnight stay. Flew in for a business meeting, only stayed one night but it seemed to be close to all the "happenings" downtown, conveniently located, room was quiet and very comfortable. Restaurant was good and service was quick. Got […] a great deal through Hotels.com for my stay otherwise I probably wouldn't have stayed here. Unfortunately, parking is extra so I will be staying elsewhere on my next visit in order to stay within my project budget. The staff couldn't have been nicer and more accommodating - the General Manager even greeted me in the hallway when I arrived. Nice place! Read moreGenuine Hotels.com guest review
"Nice hotel, close to the Galaria"
The room was comfortable and clean. Staff was courteous and efficient. The hotel dining is being renovated. They provided a comfortable dining area in a conference room. We had a problem with the TV reception. A tech came to fix it right away. We had a problem learning how to get to the hotel from the highway- the entrance is on a one way street - had […] to drive several blocks north to loop back to the correct street. Read moreGenuine Expedia guest review
The restaurant was closed for construction so no food service. The air conditioning control wasn't working and was stuck on 60 degrees. The TV didn't work. In the morning, the power was out in the hotel so I was treated to a nice cold shower in the dark. Least they could have done was offer me some kind of refund but they weren't too interested in that […] idea. Read moreGenuine Expedia guest review
"Clean hotel-close to all downtown events."
Very clean room with cold air conditioning and heavy drapes to make room dark and comfortable for sleeping. Bedding and linens are of very good quality. My room had a view of the huge air conditioning unit outside which was the only drawback.Genuine Expedia guest review
Courteous and helpful staff. My stay was in the midst of a first floor renovation. Had that not been the case, I'd have given it a higher rating. Not a lot of frills but the room came at a more than reasonable rate for its location.Genuine Expedia guest review
great hotel location,parking easy to locate and acessGenuine Hotels.com guest review
"Good one night stay"
I booked this hotel for my one day Houston visit. The location is very convenient, very close to Galleria bit hard to back to the hotel. I got a suite and it was roomy and pretty comfortable even though I was alone. Bed was pretty comfortable. I usually have sleep disorder when I stay in a hotel but had pretty deep sleep. :) Overal, I recommend this […] hotel to people who want to stay close to Galleria Read moreGenuine Expedia guest review
Stay was ok. Hotel about to begin needed renovations. Food service was not very good in the lounge.Genuine Hotels.com guest review
"Nice place for weekends"
Well located for business and pleasure. Rooms are nice and well done.Genuine Expedia guest review
The hotel was nice but the room where very smelly so we asked to be moved and we did get moved right away but got pretty much another smelly room. Hotel was under renovation so there was pounding noises all day long.Genuine Hotels.com guest review
for a king suite, the cost was very affordable, clean and roomyGenuine Expedia guest review
Great location and access to major streets. Hotel was very clean and service at the front desk was very professional and courteous...I will definitely be booking here again and look forward to enjoying their enormous exercise facility.Genuine Hotels.com guest review
I was under the impression that the couch was a "fold out". We had an adult for what we thought was a fold out couch but instead had to make do with basically a love seat for a bed. I asked for a roll away bed at the front desk when we realized this and I was told that that suite wasn't allowed a roll away. Other than that, the room and hotel were […] great. Read moreGenuine Hotels.com guest review
I am very unhappy with my stay. I did not receive the room I wanted and I was charged for the roll away that was provided in lieu of the sleeper sofa. I will never stay at this hotel again.Genuine Hotels.com guest review
"nice sleepover for kids"
Nice and clean hotel.. staff were very niceGenuine Hotels.com guest review
We chose to stay at the Sheraton Suites Houston Galleria while attending the NRA National Conference. The hotel was great! The suite was large, comfortable and spotless. Every staff member I encountered, from the valet to the front desk, was professional and accommodating. I could not be more pleased with my hotel choice, the rate and hotels.com.Genuine Hotels.com guest review
perfectGenuine Hotels.com guest review
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