Looking forward to another visit somtimes NovemberGenuine Hotels.com guest review
The hotel is nice but charges $16.00 per day to park in its parking garage. Too much!Genuine Hotels.com guest review
I really enjoyed my stay. I'm in love with the shampoo and conditioner you all chose to supply. After swimming, it helped my hair a lot. Had a great time and thank you for being the overflow hotel for the National Association of the Buffalo Soldiers & Troopers Motorcycle Club annual event.Genuine Hotels.com guest review
Very satisfied with our stayGenuine Hotels.com guest review
We had a wonderful time during our stay at Sheraton. I just thought the parking fee was outrageous.Genuine Hotels.com guest review
I love this place. Very nice establishment, excellent place for business and pleasure!💖😍Genuine Expedia guest review
"Very Comfortable, Friendly Staff"
The room was very clean and comfortable, the gym was the best I have ever used at a hotel, the staff was so friendly and helpful. Very much recommend this hotel is you are staying in Houston!!Genuine Hotels.com guest review
everything was perfect but the internet connection..........i only had it one dayGenuine Expedia guest review
I loved my suite! I cannot wait to stay there again!Genuine Expedia guest review
"Sheraton Suites - great hotel"
Spacious rooms. Friendly and helpful service. One block away from the Galleria - shopping and dining. Free shuttle service within a 3 mile radius is great, especially on a hot day. Valet parking is a little pricy - $36/night. Breakfast buffet was great - plenty of selections. I will stay here again.Genuine Hotels.com guest review
Nice hotel...comfortable and spacious room!!! close to great shopping and restaurants!!!Genuine Expedia guest review
Very spacious room made for a pleasant stay. Had two small dogs with us and there was plenty of room for everyone.Genuine Expedia guest review
This hotel is very nice and clean. The rooms are big and the beds are comfortable. I love the feather pillows. Only downside had to pay $16.00 a day for parking.Genuine Hotels.com guest review
I stayed for 2 nights and had great service in a great room with a wonderful view! I'd definitely book again.Genuine Hotels.com guest review
"Uptown near galleria mall"
Excellent hotel we had a terrific two night stay there. Nice suites and great services.Genuine Hotels.com guest review
Beds were so comfortable!Genuine Hotels.com guest review
Great hotel i loved the shuttle very convinient.Genuine Hotels.com guest review
"Good Location Expensive Parking"
Everything was nice. Cost of parking was a surprise for a non downtown location.Genuine Hotels.com guest review
Overall good location and stay. I wish there was a microwave in the room.Genuine Hotels.com guest review
"Not for the young and single."
The hotel was fine and the room was excellent! I have to write more so this review will post. So here are some more words... Short and sweet is the most affective. No one wants to read a novel when trying to find out where they want to stay.Genuine Expedia guest review
Very convenient location. Only problem was had to pay $16 a night to park.Genuine Hotels.com guest review
Overall my experience was great. Only thing is paying for the parking.Genuine Expedia guest review
"Great location yet quiet"
Galleria area, easy access Westheimer exit off 610. We went to events downtown and in Galleria so location worked for us. Some minor problems with shower/ bath. Valet parking surprisingly expensive! Nice room, very quiet though adjacent to west loop and the bed very comfortable, we rested well. Good weekend rate.Genuine Hotels.com guest review
"Great Service and Great Place!"
We had a very nice experience here. We were upgraded for free to a larger suite.Genuine Hotels.com guest review
"Great, Laidback Experience"
We booked this room to stay in during Free Press Summer Festival and didn't check in till around 11:00 pm. Friendly service, and laid back feel. In the morning the front desk receptionist was slightly rude when I asked for another night, but it was easy to ignore. Love the location as well! Right by the galleria.Genuine Hotels.com guest review
This hotel is great for Houston. The rooms are spacious and the location is perfect!Genuine Hotels.com guest review
Loved it! Great service, perfect location, and just a great overall experience!Genuine Hotels.com guest review
"Clean, Quiet Stay....too many extra expenses."
Our stay was comfortable, quiet, and relaxing. However, you have to pay $16 to self park in the garage and you also have to pay extra top use the hotel's Wi-Fi. That should have all been included in my opinion since we paid around $150 per night. The staff was friendly and the hotel and room was clean. We didn't have housekeeping come though either,I […] guess you probably have to pay extra for that as well. Read moreGenuine Hotels.com guest review
Simply excellent. From the start at checking in, very professional front desk. I was expecting to pay $16/day for parking and fee was reduced to $7/day without even asking. Wife and I have stayed here before and we have always enjoyed our stay. So close to The Galleria and many, many excellent restaurants in the general vicinity. Plus, the wife likes […] the shopping opportunities in the area, also. Will stay here again. Read moreGenuine Hotels.com guest review
I loved everything about this hotel. I will return and happily tell everyone how wonderful it is.Genuine Hotels.com guest review
3 night stay over Memorial Day weekend. Room and staff were excellent, especially Manny at fri t desk. Polite and extremely helpful.Genuine Expedia guest review
Beds are awesome. Like the seperated roomsGenuine Hotels.com guest review
The original room assign had a non working fridge and got move to another room immediately.Genuine Expedia guest review
"NOISY! Lumpy beds"
A Mothers Day Presrnt was to stay at this ' nice' hotel for the weekend. The room faced the freeway and the road noise was so loud and the mattress was so hard and lumpy I bearly slept. I was going to cut my stay short as I was so disappointed. The clerk said I wouldn't get a refund if I didn't stay as I booked online, so he moved me into a different […] room. Next to the elevators! This time there was no road noise but the massive compressor on the parking garage roof across from this side of the hotel ran all the time and sounded like a rock chipper. When the elevators ran there was a sound like pipes banging in the wall. Fine, I'd just get a salad and leave the tv on. I went downtown and brought back a yummy salad, stopped by Conciege desk to ask where to get flatware to bring to my room. He said he'd have some brought up. I never got it. I ate my salad with my fingers watching tv before I had to leave again. I stopped by the Conciege desk to tell him to cancel my request for flatware. He said he felt so bad I could have something out if the gift shop to make up for my inconveince. Hmm, bottled water, chips or a bag of candy. When I checked out the following morning I was asked how was my stay. I told her this experience. She said she would not charge me for my 2 days parking. $14.00 a day to park in their garage to stay at their hotel if you parked yourself. Valet was $10.00 more. That saved me money but I could've stayed somewhere else and not had to worry about all of this. $250.00 wasted. This stay exhausted me and was a big disappointment. This 4 star hotel is a 1 star only because it was clean. Read moreGenuine Hotels.com guest review
"Overnight stay before flight home"
Very nice and spacious room. Bed was very comfortable. Having freeway so close I worried that it would disrupt my sleep, but it was not an issue. Only issue was having to pay $16. to park in garage.Genuine Hotels.com guest review
"Center of the action"
Hotel was in a very convenient location, anything you want to eat or do was close and hotel shuttle also transported you anywhere within a 3 mile radius. I would definitely stay again and also recommendGenuine Expedia guest review
"Nice hotel except for the staff"
Enjoyed our stay except for the checkin clerk, who was very unfriendly borderlining rudeGenuine Expedia guest review
"I was treat like I was staying for free...."
Just at the check in,they said I didn't have a reservation, then I mention I made it to Expedia and I was told to call Expedia and make a new reservation with a higher rate. Finally he check twice and found the reservation it was 10pm we were exhausted and truly I felt very very unwanted .....NO GOODGenuine Expedia guest review
No complaints, friendly front staff, comfortable room.Genuine Expedia guest review
It was great!Genuine Hotels.com guest review
"Nice hotel close to galleria"
It was very comfy and convient to restaurants and downtown areaGenuine Expedia guest review
Our stay was awesome! Great location for everything we wanted to do. Housekeeping was A-1. The staff was excellent from first arrival to final exit. All the immunities offered was functioning the room was comfortable. Parking was great.Genuine Hotels.com guest review
"close to everything, and nightlife!"
the service at the hotel was extremely good. from housekeeping to front desk, to the valet parking lot guys, everybody was extremely friendly and helpful. They have a driver, Estefano, who you can contact through the hotel who knows the area extremely well and is the nicest guy on earth. It was 3 of us in a room with a king bed and a sofa bed, and the […] sofa bed was nice and comfy too. Highly recommend this hotel. Read moreGenuine Hotels.com guest review
TV did not work, AC made loud noises, Room look like it was not vacumed, shower had very little light. Someone in lobby (street person) tried to sneak on elevator. Will not stay there again.Genuine Hotels.com guest review
"Nice and easy!"
Close and easy access to the most places and attractions !Genuine Expedia guest review
"Reservation canceled by hotel."
I made a reservation by mobile app. Long story I made two reservations for that evening in error. Hotels.com immediately called the Sheraton Suites Galleria to have one of the two reservations cancelled. When arrived 20 minutes later to check in, both reservations had been canceled (by the hotel, not hotels.com) and the room type I'd reserved was no […] longer available. The front desk manager was very UNapologetic and blamed Hotels.com. This was the hotels mistake. I had to stay at another property that was not adequate for my needs that evening. I'm forever done with Sheraton Suites Galleria. Read moreGenuine Hotels.com guest review
"Hotel staff and location was great"
Friendly staff, good location, rooms are really nice.Genuine Hotels.com guest review
"Feels like luxury"
Uptown for a small town family. Very comfy and safe feeling. Key cards required for elevators and wonderful hospitality.Genuine Hotels.com guest review
Wonderful stay!!!!! Beds were sooo awesome!!!! Great locationGenuine Hotels.com guest review
I had come in from a long day of traveling. Made reservations for the night well in advance. Hoping to check in by three was not going to be an option. I was told that because the hotel was fully booked the night before I was going to have 35 minutes to an hour wait. That's not my problem. The hotel management should have been more diligent in acquiring […] a room for my stay. Like I said I had made my reservations in advance and other customers behind me were getting the same answer. Not a customer problem. That's management and hotel staffs problem. I should have been given something for my inconvenience. If not for the poor weather it may have been acceptable but with long day of traveling and rain I was ready for a hot shower. Read moreGenuine Hotels.com guest review
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