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"NO COMPLAINTS"Reviewed by a Hotels.com guest on May 6, 2012
I was not disappointed in any way. The location was easy to get to and a magnificient view from the room of Niagara Falls set the tone for the whole weekend. Dinning was great and service was above my expectations. What more can I say.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"good location for Town Ballroom events"Reviewed by a Hotels.com guest on May 4, 2012
Although we didn't spend very much time at the hotel, the staff called to see if we needed anything and they delivered. The beds were comfy, bathroom roomy and nice TV. The free breaky the next morning was good and better than most others I have had.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
Location.
Sheraton On The Falls is directly connected via an interior walkway to the Fallsview Indoor Waterpark and the Casino Niagara in Niagara Falls, Ontario, Canada. This hotel is surrounded by the Clifton Hill tourist district and located across from the Niagara River and Niagara Falls. Skylon Tower is positioned three blocks from this property.
Hotel Features.
The hotel's elegant marble lobby displays live greenery and contemporary lounge furnishings. The Starbucks Canadian Café offers lobby-level hot and cold beverages and snacks, while Planet Hollywood showcases Tinseltown memorabilia. The Hard Rock Café displays rock 'n roll mementos, while the Rainforest Café features an 80-foot erupting volcano, a live shark exhibit and animatronic rainforest dwellers. The newly renovated Fallsview Restaurant affords scenic views of the American and Canadian falls, and features both buffet and live action stations. The hotel offers a staffed business center equipped with high-speed Internet access for a fee. Wireless Internet access is available in public areas. An on-site spa offers massage and beauty treatments. An indoor pool and seasonal outdoor pool provide recreation. Self parking and valet parking are also available for a fee.
Guestrooms.
The 22-story Sheraton On The Falls offers 669 smoke-free guestrooms. Accommodations feature Sheraton Sweet Sleeper beds with custom pillowtop mattresses dressed with triple sheeting, fleece blankets, duvets and five goose down pillows. Wireless Internet access is available. Bathrooms feature marble countertops and complimentary toiletries. Rollaway beds are available.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Newly renovated, the Fallsview Christienne Spa is located on the 14th floor of the Sheraton and features a breathtaking view of Niagara Falls. The Spa is the only spa in the world with treatment areas that overlook the Falls, is exclusive home in Niagara to the GUINOT Skincare line of products, and the only spa in Canada to offer a hydrotherapy infinity tub.
The spa offers spa tub, body treatments and wraps, facials, manicures and pedicures, and massage in 5 treatment rooms. Treatment rooms for couples are available. Advanced reservations are required for massages and spa treatments.
Guests under 18 are not allowed in the spa.
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Green Key Eco-Rating Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
Fallsview Restaurant - Located on the fallsview dining level, the newly renovated restaurant features spectacular views of the Falls, and World class cuisine. Delectable buffet selections and inviting culinary delights from live action stations make it an ideal location for breakfast, lunch and dinner. Fallsview is a comfortable, contemporary setting, a dining experience that will please the entire family.
Rainforest Cafe - Themed restaurant. Family dining with rainforest decor, erupting volcano, live shark exhibit, and animatronic animals. Open late morning to late night.
Hard Rock Cafe - Themed restaurant with rock ´n roll memorabilia. American cuisine including Tex-Mex dishes. Open late morning to late night.
Planet Hollywood - Themed restaurant inspired by film and television. California-inspired menu. Decor celebrates the glamour of Hollywood. Open late morning to late night.
Starbucks Canadian Café - Lobby level café offers hot and cold beverages from early morning to late evening. Pastries and snacks.
Room service - Available early morning to late night.
Recreation options include an indoor falls-view atrium pool, and a new 24-hour fitness center. The fitness center is complimentary to all guests, and includes cardio machines, free weights, and strength-training apparatus. An outdoor, falls-view seasonal pool is located on an expansive deck. The hotel's on-site spa overlooks the falls, and offers services including facials, body treatments, manicures, and massage (surcharges).
The hotel has an indoor connection to the 125,000-square-foot Fallsview Indoor Waterpark. This six-story-high park features 16 slides, a tiny-tot splash park, adult-only jetted tubs, a Planet Hollywood Cafe, and more (surcharges).
The Sheraton also offers indoor access to the adjacent Casino Niagara complex and Adventure City which offers 150 arcade games and six rides including the Incredible Hulk Adventure (surcharges).
The recreational activities listed below are available on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Big attractions accompany the big falls experience in Canada. Fallsview Indoor Water Park, one of the continent’s largest, sits at the foot of the Rainbow Bridge. Nearby, MarineLand Canada features killer and beluga whales. Gamblers can chose between Casino Niagara and Fallsview Casino Resort, one of Canada’s largest. On a clear day, visitors can see Toronto atop the 520-foot Skylon Tower.
see all hotels in Niagara FallsI really liked my room and view
"Excellent"
Great location, Greta hotel. Did not really stay too much at the hotel, so the amenities were nor used, but looks ok. Parking additional, expensive. Wifi expensive, sign up for their loyalty program for free wifi
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This guest did not leave a comment.
"cant go wrong"
after staying previously at the Embassy Suites - to compare the Sheraton is much better for accomodation. You give up a closeup of the horshoe falls but you get an almost as spectacular view of the American falls. Great place!
"Sheraton on the Falls- Canada"
The hotel was close to all of the sights and attractions. The hotel was clean and the people were pleasant. The only suggestion I have is to improve the quality of the beds- they were not super comfortable.
"Great location and fantastic views"
Very convenient location. Immediately over the border and you are there. Just across the street from the falls with some great views. Good facilities in and around hotel.
"Noisy"
Hotel room is good location, and I like view. But some other people's sound is bad. And the bath room is not clean. If it is nothing, I may satisfied.
"Great location, price- would recommend to everyone"
We spend two nights - the hotel is walking distance from the bridge @ the US CAN border -on the CAN side- we had a great view of the falls- great space- I'm not so sure what else I could have asked for for such a great price. It's clean, the staff was overall friendly- the elevators were a little slow & weird to get a hang of them- but overall it was […] a great experience. Read more
"March Break at Sheraton"
The Sheraton was really comfortable, but very busy and loud. The elevators were very slow and full, and the hallways were really noisy in the evening. It would be great if there was an opportunity for some guests to have a quieter part of the hotel during times when they know there will be a lot of excited school age kids staying there.
This guest did not leave a comment.
"Lots of young children and noisy cleaning staff"
Although the hotel had amazing views and the rooms were clean and comfortable, I was very disappointed with my stay. The hotel had a lot of families with young children, this made for a noisy stay. The children in the room next door were loud and seemed like they were in our room. The children above ran around and again very noisy. The maids were yelling […] up and down the hall to each other at 8am, I was on vacation and I am very disappointed in the lack of soundproofing at a 4 star Sheraton. I would not choose this hotel in the future for this reason. Another down side to this hotel, our first day there the electricity was out for about 4 hours... Being on the 9th floor this was not a fun situation. Read more
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"Nice spot, nice hotel"
Great views of the fall and central location. We enjoyed our overnight stay and found the room to be clean and well-appointed....it even had a nice seating area and fireplace. Did I mention flat screen TV in the bathroom?! Unfortunately we didn't get to try room service as I waited on the phone for 5 mins as it rang and rang and eventually gave up. […] We went to check out the upstairs restaurant which had a nice view but decided not to stay for the overpriced buffet - why they can't do a la carte, i don't know. It was nicely attached to some attractions as well as the Casino which was convenient with the cold weather. Overall I would stay at this hotel again..but will never return to Niagara Falls - way too cheesy and overpriced. Read more
"romanitc weekend"
Incredible view ... the fireplace was a nice added touch. We stayed here in Feb, and the view was of both Falls .... snow falling ... floor to ceiling windows ... very nice. If you can, splurge for a room with a view. Parking was expensive, but convenient. I read reviews that said cheaper parking was right around the corner, but we couldn't find anyplace […] that allowed overnight parking. Went to hotel parking garage and paid $20 for the night. Convenient location. Staff was very friendly and welcoming. No complaints. Read more
"great room but......"
We had a great room but $44 to park your car for 2 nights is outragous. We paid a good price for the room but parking was way out of control. Our american dollar doesn't go very far in Canada. It will be awhile before we go again.
"A wonderful after-Christmas vacation"
My family visited the falls after Christmas. Staying at the Sheraton was great. It was a perfect location with a great view of both the American and Horseshoe Falls. Everything was in walking distance, even in the cold with young children. A big perk was access to the water park without having to go outside. This was especially great after the park […] since the kids were still a little wet. The room was spacious and clean, with a great artificial fireplace that blew out warm air, which was very helpful in drying wet gloves, hats, etc. A great place to go for a family vacation any time of the year. Read more
"amazing"
Our room was amazing as usual. The best hotel view in the city and we have stayed at them all.
"sheraton on the falls"
Love the view and excellent location
"awesome views"
nice place to stay very helpful workers
"Best romantic getaway ever."
I'd have to say out of all the hotels i've checked into there was no other more memorable than the Sheraton at the falls. I've been to other Sheraton's as well and they never fail to impress me with their top notch customer service. All hotel staff were polite and welcoming. The view from our room was amazing. The hotel is located right on clifton […] so most of niagara's attractions was just a minute walk away. Thank you for everything and will definately come to stay once again. Read more
"Majestic..."
Awesome View Of The Falls And Convenient To all The Attractions... Only Draw Back Parking Is Steep And The Elevators Get Really Crowded..But As Far As Comfort And Room Quality It Was Wonderful. Dont Go To The Starbucks In the Lobby. Coffee Was Extremely Weak And The Attendants Were not Very Pleasing. But Hotel Staff Was Helpful Curtious And Profess […] ional.. Read more
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"Sheraton On The Falls"
The Sheraton On The Falls in Canada was extremely convenient for getting to many attractions in walking distance which kept parking expense to a minimum. The hotel was very clean and not beat up. my only two surprises were charges for calling front desk and for wifi. I guess i'm used to the states. I've been here before a few years ago and that's why […] I came back. I'm glad I did. Read more
"Sheraton on the Falls - excellence all around"
Falls view room was clean and comfortable. Adjacent casino was convenient. Will stay here again
"Awesome Location"
Had a great veiw of the Falls from the room. Buffet Dinner was a little expensive but was outweighted by the view of the falls from the dining area. Friendly staff throughout the hotel to include the parking attendants, front desk, and dining room area. Tickets to the shared in door water park was great for my son. Great time.
"Sheraton"
The hotel was located close to the falls and to shopping. I had a issue with the people in the next room; they were loud an banging on the wall. Hotel security did take care of this issue when ER contacted the front desk. The other issue was 2 of our 3 towels had brown stains, they were just nasty.
"Sheraton on the Falls"
Wonderful location right by the Falls. My room had an excellent view of the Falls. The hotel staff were very friendly and helpful.
"A bit disappointed"
The location of the hotel was convenient. The staff were all very nice. But the details were not there. The parking is inconvenient and pricy. (They didn't mention that there are lots nearby for 1/3 the price and I probably should have asked, but I didn't.) There was hair in the bathtub. The coffeemaker did not work after the first day. The toilet […] ran after it was flushed. The internet was not included and was not cheap. The indoor pool was closed without any mention on the website. The spa had been moved to a series of hotel rooms on one of the floors. It was just kind of a mess. For less than half the price, I could have stayed at the Travelodge about a block away, parked right outside my room, and had breakfast and internet included. Now, the room would not have been quite as nice but some basic amenities were missing at the Sheraton, anyway, such as a fridge or a microwave or safe. I will stay somewhere else next time. Read more
"Good Stay at the Sheraton"
I have been traveling to Buffalo for business and I has never seen Niagara Falls so I stayed an extra night and went to Canada. I booked a room at the Sheraton on the Falls. I was by myself so I didn't care much about romantic. However, I had a very nice room on the 9th floor with a fabulous view of the falls. I did not use the casino or the restaurant […] so I can't say anything about them. I went walking around and had dinner and went to one of the bars in the middle of all the tourist stuff. I had a good time. The next morning I had a great view of the falls and it was starting to snow. It was very nice. The automatic fireplace in the room was a nice touch. I want to come back and bring my wife and kids. Read more
"Great hotel!"
We had two rooms (fallsview). They were very nice. Staff was extremely friendly, helpful and nice. What a great location. You can valet park your car and walk to all of the great attractions. I highly recommend this hotel to anybody!
"Good Location"
Good Location, decent place to stay !
"Excellent staff"
The staff was friendly and efficient. Even though this is a large hotel, the right hand always seemed to know what the left hand was doing when changes needed to be made. The food is also superb.
"Sheraton on the Falls - Excellent Location"
This was our second stay at the Sheraton on the Falls. There was a slight problem when we first checked in, but the staff was very accomodating and quickly found a solution to the problem. We really enjoyed our stay both times and would definitely recommend it. The rooms are very clean and it is directly across from the falls so you can't beat the […] location. Read more
"Sheraton on the Falls"
I highly recommend this hotel while visiting Niagra Falls, be sure to book the falls view rooms. Spectacular view of the falls. Only drawback was no free wi-fi in hotel room, and you have to pay for parking.
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"Sheraton at the Falls"
Staff was knowledgeable and friendly. We had a few problems that we didn't appreciate for the price. Some of the towels were stained and frayed.There was no hot water in the morning. But they had people working on it. Staff did take our concerns seriously and offered some compensation. City view room meant overlooking air conditioning units and plumbing. […] Location was great for what we were looking to do. Read more
"Sheraton Hotel by Niagra Falls"
I loved the place it was very convenient. Very close to the falls and all the other attractions. It was my first time to Niagra Falls and staying at this hotel. With no recommendations from friends or family I was happy with my choice. Even though I paid for a room to view the falls I got a room with a corner view, did not have access of viewing the […] entire scenery of the falls. So I was not happy about that, but I would definitely stay there again. Read more
View of the falls was spectacular.
"Sheraton On the Falls - good choice"
Stayed here for 2 days. The staff was great. Was greated as we drove up to register. Bags were taken to our room in a timely manner. Front desk staff took care of a billing error immediately. Very good location. Very good view of falls from our rrrom on the 19th floor. Close to restaurants and Casino. Casino slots were extremely tight!
"Sheraton Niagara Falls Canada"
Spectacular view!!!! Great location next to US border crossing. Located next to great shops, entertainment, and restaurants. Maiden of the mist 1 block away.
This guest did not leave a comment.
This guest did not leave a comment.
"Ok"
The place did not wow me and for the price I wish I went to a smaller hotel. If you have money to spend Its not bad
"great place!"
just stayed one night in a full falls view room, and it is a little pricier than some but worth every penny. not just the view but the room was great, loved the fireplace!
"Excellent Hotel"
Had a fallsview room and the view from the room is just breathtaking. I highly recommend staying here for the view alone, the room itself was clean and spacious.
"Spectacular View"
My grandchildren and I enjoyed being able to see and hear both of the Falls during the day and watching the colors at night. We were on the 10th floor in a perfect room with a small electric fireplace for ambiance, just made my day. Will be back and will book again in November.
This guest did not leave a comment.
Parking at the hotel is too expensive. There is no discount if you are a hotel guest. Overall the hotel was very nice with a great view of the Falls.
"eat at the restaurant"
parking was expensive and far away from hotel. If you have a lot of dough get the full view. Otherwise eat in the restaurant and stay somewhere else.
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