"Nice Hotel with a great view of the Falls"
Stayed at Falls view room. Everything is great but the room had a limited view of American Falls. It might be better to stay at American Falls View room and save a little bit of money.Genuine Expedia guest review
"Two days Niagara"
The hotels location is great. We did not have a room with a view, a double inside corridor very dark with a makeshift window to the corridor. Was cramped but clean, not meant to spend your time in the room. If you value a view you could spend the money, or just walk outside and enjoy it!Genuine Expedia guest review
"View of the Falls and All the Falls fun!"
This hotel is right in the heart of all the fun in Niagara Falls. I would never stay anywhere else! We were on the 21st floor and the view was amazing! We watched the fireworks from the room! Can't wait to go back!Genuine Expedia guest review
"Great View and Comfort"
Offers Great view of both falls and very comfortableGenuine Expedia guest review
Hotels.com took care of us thank you. First hotel didn't have our reservation. The Sheraton was very nice perfect view. 5th floor. Just in time for the fire works.Genuine Hotels.com guest review
"Beware: not all "superior fallsview" are equal"
As others have noted, some rooms sold as "superior fallsview" in fact have their view of the horseshoe falls obscured by trees. ** Therefore, for a view of both the American and horseshoe falls demand 9TH FLOOR OR ABOVE. Note, however, that even on the 9th floor the area below the horseshoe falls, including the gorge will still just be obscured by […] trees (in summer at least). Therefore floors 10-12 are what you should ask for. **Also, as others note, some rooms have their northward view (toward horseshoe falls) impeded by the structure of the hotel, and a 2.5ft vertical wall. It seems the rooms ending in a "70" (eg 970) are worst affected. If offered one of these rooms I recommend you demand either another room, or a discount. While at first it may seem like a minor impediment you will not get as good a view as other rooms without leaning out from your window, especially of the fireworks which occur over the horseshoe falls. Don't get me wrong - the view, the service, decor and location at the Sheraton were certainly satisfactory (though in my opinion the horseshoe falls were more spectacular, and you get better views of these from the Marriotts or Embassy Suites). But the fact we were given one of the rooms with a relatively limited view without explanation this was the case, was disappointing, especially given check in staff must surely know the difference. Hence the 1 out of 5 rating. I hope other hotels.com guests find this helpful. Read moreGenuine Hotels.com guest review
"Excellent view of the falls"
My family and I enjoyed this hotel. We got a room with a view, and it was definitely worth it. The hotel is near the maid of mist and other attractions. Also, has a gorgeous park right across the street. The only thing that was bad was the parking. I chose to do self parking and I had to park in a garage down the street. However, for an extra $10 dollars […] you can choose the valet option. Read moreGenuine Expedia guest review
"Not worth the money!"
We booked a room labeled "American Falls view " with price over $300 in total, but was placed at 2nd fl on the side. The hotel staff said that they knew that room is not qualified as such category , still have to sell it this way till it is "being fixed"Genuine Expedia guest review
"Best views of the Falls from quality hotel"
Great views; convenient to attractions and transportation. Courteous and friendly staff. Excellent dining at Windows overlooking the falls. Superb dinner. Would definitey recommend!Genuine Hotels.com guest review
"This hotel is beautiful and has a picturesque view"
The hotel overlooks Niagara Falls. It's in a fantastic location to see all of the sights and visit all sorts of shops and restaurants. The rooms were large and well appointed. We had a lovely stay!Genuine Expedia guest review
"Great views of the falls!"
Loved the location of this hotel. Staff was very accommodating.Genuine Expedia guest review
"Great view, great staff!"
Initially, we got a room in which you couldn't see the falls unless you went to the side of the window and turned your head. I wasn't happy with the view so I spoke with the Staff and they were willing to switch me to a room that had a better view! It was awesome. They were accommodating to my requests and were very friendly. I was impressed with their […] service, view and cleanliness. Will definitely return to this hotel in the future. Read moreGenuine Expedia guest review
"Better than I thought it would be"
This was by far the best Sheraton I have ever stayed in. I am a seasoned traveller and usually avoid Sheratons. This one was quite different. Even the buffet breakfast was good -- and the only reason I ventured to try it was for the views of the falls. Very nice stay. Surprisingly pleasant.Genuine Hotels.com guest review
The conscier (spell)? was extremely helpful. The check in people were extremely nice. The people made the stay worth the while to choose this hotel.Genuine Expedia guest review
"Good location - but- disappointing"
The hotel is in a good location - close to all tourist attractions. But that comes with crowds - the area was crowded, the parking was difficult, the service was okay and the food, just okay. We paid for a room with a view of both falls - which it had only if we opened the window and leaned to the left! When in the bathroom you could hear the neighbors' […] conversations! The self-parking (@ $20/day) was in a seedy area with limited lighting. The valet parking, we were told was $30/day but when we got the bill it was closer to $39/ day. The breakfast in the restaurant was buffet only - it was cold and very over priced. Read moreGenuine Expedia guest review
"Hotel with amazing views of the falls"
The location was very convenient with a short walk to the falls. Hotel was very big and clean with multiple lifts. The room was big but the bathroom was on the small side especially in a room for 4/5 people. The beds were comfortable and there was a sofa and chair overlooking the stunning view of the falls. Lo to do in that area, places to eat, various […] attractions and game places.Recommend not paying for an overpriced breakfast. Cafe down the road gave much better value and tasty food. Overall, stunning views, comfortable rooms and a clean hotel. Read moreGenuine Hotels.com guest review
"Nice hotel featuring great falls view."
Great overall experience. Food was a little pricey as was the parking fee. The falls view did make up for this.Genuine Expedia guest review
My sister and I had a delightful time at the Sheraton on the Falls. We stayed in a falls view room, used the pool and pool bar, participated in the wine tasting, and took advantage of the valet and concierge services. The beds were nice and the bathroom spacious. There was even a gas fireplace that although it was August, we briefly turned on. The location […] was close to the falls, St Pats and a hike to the whirlpool. The only slight annoyance was that it sounded like we were near an arcade. But--we would go back! Read moreGenuine Hotels.com guest review
We had a great time the room was very nice, the staff was great. Great suggestions!! The location was perfect.Genuine Expedia guest review
"Fabulous Hotel across from The Falls!"
Such an amazing location. Breakfast and dinner buffets were affordable and quite pleasing to the palate.Genuine Expedia guest review
Elevator service could have been a little faster otherwise a great hotel and super view of the falls from the room.Genuine Hotels.com guest review
"A memorable experience..."
My stay at your hotel was wonderful! The staff was very pleasant and my son loved your bellman "Andrew". He was such a delight and was amazing with my son! I will definitely stay here again. I've been to many hotels in Niagara and this place was the best yet. Thanks for making our trip so memorable.Genuine Hotels.com guest review
It is not at all the Sheraton style. Ratio quality-price is totally unbalanced. Even being one customer of its fidelity programm, the consideration with the client is null.Genuine Expedia guest review
A convinent location , near to falls and eating area. Comfortable bed and clean .Genuine Hotels.com guest review
"Best view of the Falls"
The hotel view of the falls was worth the stay. The buffet was also very nice with window side viewing of the American falls. The buffet was a little spendy for the overall quality but everything was freshly prepared and well organized. The staff was very helpful and typical for Canadian hospitality- friendly. The surrounding area is very Las Vegas […] esque for attractions and grossly overpriced refreshments and attractions but this was expected with the location. The Double Decker tour bus is recommended with packages for the Canadian Falls tour and Maid of the mist boat ride. Read moreGenuine Hotels.com guest review
"Sheraton - Niagara"
The hotel was clean and directly in front of the Niagara American Falls and with a clear view of the Horseshoe falls. The staff were very friendly. The Rainforest cafe within the upper lobby was very nice and kid friendly. Overall this hotel stay was one of my best.Genuine Expedia guest review
"FallsView Room review"
We had the Fallsview room on the 2nd floor. Room was nice but too close to the arcade in the hotel. We heard a lot of noise until about 10pm. It would have been better if we were a couple of floors up. Great view, good location for walking.Genuine Expedia guest review
"Clean and convenient but crowded"
Hotel rooms were clean and the Sheraton was located right in the heart of the area. Very packed hotel and waiting for an elevator was a pain, but I guess that's just Niagara falls, not much you can do about it.Genuine Hotels.com guest review
"The best of the best !!!"
Wonderful location, service formidable, but terrible food prices!!!Genuine Expedia guest review
"A fantastic experience"
We had the best time at this hotel; this was my young child's first time to Niagara Falls and the whole experience at this hotel made this one of the best trips she has ever gone on. I have been traveling for business all over the US for the past 22 years, and this hotel truly ranks in my Top 3. I cannot say enough about what a tremendous experience […] we had--we were able to upgrade to a room with a view of the American Falls, the room was ready early, the young woman who checked us in had such enthusiasm--I have never been so happy when checking into a hotel in my life, the valet staff was courteous and went out of their way to help us (both at check-in and check-out), the location of the hotel was perfectly situated to everything we wanted to see and do, the outdoor pool was wonderful, the room was very well maintained and was very clean, the arcade was a great (and fun) attachment, and the proximity to so many eating establishments and the fun attractions on Clifton Hill was wonderful. I have never ranked any hotel as a full "10" in every category, but I would have given the Sheraton on the Falls a higher-than-10 rating if it was possible. I cannot say enough good things about our trip and our experience at this hotel. We will definitely be back. Read moreGenuine Hotels.com guest review
"Would Definitely Stay Here Again!"
The view from our room was absolutely breathtaking! We were within walking distance of just about everything. Very clean room, comfortable beds, and to my 12 year old's delight, a TV in the bathroom!! Would definitely stay here again and recommend it to friends.Genuine Hotels.com guest review
Tiny room with no windows - at a bargain of 188$, and then we discovered that there is an additional $43(!) tax. Parking was an additional $30. Sagging bed - was very hard to sleep. Bathroom tiny - cannot contain more than one person. Each shower made the tiny bathroom into a lake. Re breakfast - the lady at the reception promised us a grandiose breakfast […] with "800 feet of food". I didnt measure feet, but it was one of the worst. no fresh bread or baked goods. not even bagels. bad drip coffee and pre-made tea. The views from breakfast room were amazing though - the only saving grace. Read moreGenuine Expedia guest review
"Fallsview of American Falls was great."
The hotel was very nice with close proximity to the Niagra river and both American and Horseshoe falls. Excellent location for visiting the falls and its environs. The hotel itself was very nice. My only complaints were the fact that parking was $20 a day and internet was $15 a day .Genuine Expedia guest review
We were lucky enough to get upgraded to a room with a side Falls view which was fabulous - the room overlooked both sets of Falls and it was a spectacular sky line (especially at night when we watched the fireworks).Genuine Hotels.com guest review
"Last minute Family Getaway"
Great hotel! Great location and clean!. Checked in on Sunday evening and stayed 4 nights. There was so much to do at the hotel and attached arcade, water park, restaurants and surrounding area. The entire family had a wonderful time. Staff was very pleasant and professional. My only one negative comment would be that there are no microwaves in the hotel […] which was a bit surprising to me. Read moreGenuine Hotels.com guest review
"Excellent view, closest to bridge, great area"
Awesome location to bridge when driving and right across the street from the American Falls, steps away from the Welcome Center and a nice short walk to the Horseshoe Falls. Spectacular view from our room. Definitely dine at the Fallsview Restaurant in the hotel...we did...twice! The food is better than the local cafe type and themed restaurants and […] the cost is the same. The elevators didn't stop on our floor many times and the doors closed unexpectedly, but it didn't detract from our stay. My only complaint and the reason for 4 stars is that I stayed for three nights and I had internet issues all three nights. I have an online business and I wasted about 30-45 mins every night I was there on the phone with technical support and reloading all my web pages that I needed to log back into to do business every time. And when I brought this up with the front desk attendant after waiting 20 mins in line on the third night it happened, he was uncaring, didn't look me in the face and had his eyes on his computer the whole time I was talking to him, and when I told him he was bordering on being rude and looked like he didn't care at all, he was pretty much unapologetic. Aside from this, I enjoyed the Falls activities so much, I didn't focus on that unpleasant part. I would stay there again because you can't beat the location and the view if you get a fallsview room...and you have to! Read moreGenuine Expedia guest review
"nice hotel close to Niagra Falls"
The location was great! This was an older hotel, but was kept up pretty well.Genuine Expedia guest review
"nice and comfortable stay"
we spent 6 nights in this hotel. good experience in general. could be improved though.Genuine Expedia guest review
"Excellent location for people with kids"
Overall, very pleasing. The proximity of hotel to all attractions, especially those geares to children, was well worth the experince.Genuine Expedia guest review
"Great view of the Falls"
Sheraton on the falls has a perfect location.it is an extremely busy hotel however .I had read some bad reviews about the elevators but to be honest the wait was not bad even though the hotel was full.The staff were very friendly .I had booked a double room with no view since we were staying for 4 nights I wanted to save some money.upon checkin the […] friendly receptioist upgraded our room to a city view free of charge.The city view meaning Clifton Hill (Vegas for kids).I did not include a meal plan in our stay however we did eat in the Falls view Restaurant for dinnner,while the view is beautiful the food was subpar.They only offer buffet style dinning.We also ate at the rain Forest cafe which was also a disaster.We did find a great woodburning pizza and italian restaurant in Clifton Hills that 2 of the hotel staff had recommended that was really good. Read moreGenuine Expedia guest review
Beautiful view and extremely comfortable room! The only down side was going out to supper after settling into our room and not being able to get back into our room after a good meal since neither access card would work again.Genuine Expedia guest review
"Great falls view hotel"
This hotel was great. The view of the Canadian and American falls was fantastic. It was located about 1/2 block from the bus line. The resort fee included a pass for the bus for 48 hours. The bus had four different routes and you can get on and off as you like. We stayed in a falls view room and it was worth every penny.Genuine Hotels.com guest review
"Beautiful hotel, fantastic location"
This hotel was fantastic! It is right across the road from the falls. We upgraded to a fall side room, and had a beautiful view of the fireworks!Genuine Expedia guest review
"Close to falls and Clifton Hill"
When we pulled in to the valet greeted us and were extremely pleasant, we were shocked at how nice everyone was! The entire staff from front desk registration to housekeeping were extremely nice and helpful, we felt like royalty! No complaints at all.Genuine Expedia guest review
"Great views of the falls."
In walking distance to everything. We enjoyed the stay very much.Genuine Expedia guest review
"The view was amazing"
The view was amazing, the staff was friendly. My room was a little dirty upon arriving the cleaning staff came right out and fixed the room. The next day the air conditioner filter was dirty the mechanical engineer fix that immediately.Genuine Expedia guest review
"Great views! Highly recommend!"
Views from the room were spectacular and well worth spending the extra money! Great location!Genuine Expedia guest review
"Great location for everything in the area"
Room was clean! Staff accommodating. We were able to extend our trip and stay in two different type rooms. It was nice to experience the two types. This was my girls first visit to Canada and Niagara Falls. The hotel was the perfect location for all the attractions. I would stay here again with out thinking twice.Genuine Expedia guest review
"Nice Hotel in best location"
Nice hotel in the heart of Niagara falls. Best view of all hotels.Genuine Expedia guest review
"Hotel overlooks Falls"
Get a Falls view room. You wont regret it. Has excellent views of falls and close to everything.Genuine Expedia guest review
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