"Close to Hospitals"
Stay was fine. We were only there a day and didn't use many of the facilities, except the swimming pool, which was very nice. The next day, however, we had problems when we tried to make a new reservation. The reservation center was clueless about some discounts that we knew they offer and the front desk was hard to get hold of and when we finally did, […] they were not helpful, rather they just forwarded our call to the reservation center that we had already spoken with. Read moreGenuine Hotels.com guest review
"Chase Park Plaza"
I paid 270/night for a tube tv in the king size bedroom suite, with comfort inn couches and chairs in the living room. smh..Genuine Expedia guest review
Response by Chase Park Plaza We appreciate the time you have taken to provide your impressions of our hotel. Please accept our sincerest apologies if you were not fully impressed with all that we have to offer. Your comments will be shared with our management team. Thank you.
"Would like to return"
Enjoyed the location, although I wish the MetroLink station was a bit closer. Being right next to Forest Park though was definitely a strength.Genuine Expedia guest review
"Loved this Hotel!"
We were able to go to dinner and a movie and never leave the hotel.Genuine Hotels.com guest review
"Girls Get Away"
Had a great time. Staff was very helpful. Neighborhood was wonderful. Felt safe and comfortable the entire stay. Lots to do and see within walking distance. Never took the car out once we got there.Genuine Hotels.com guest review
The remote did not seem to work. Called for service. Hotel employee responded almost immediately. He very patiently instructed me on how to access the channels. The room was outstanding.Genuine Expedia guest review
Response by Chase Park Plaza Thank you so much for sharing your review of The Chase Park Plaza. We are delighted to have elected your praise for our helpful and responsive service and will share your comments with everyone here. We hope you will stay with us again soon.
"Glad I booked it!"
I can say that I will defiantly be using both in the future. Check in was smooth. I asked if she could provide us with a room that has a nice view and she gave us a complimentary upgrade to a one bedroom suite with more room for my child to run around. The room was big and the view was awesome. (pool view)Genuine Expedia guest review
Response by Chase Park Plaza Knowing that you find The Chase Park Plaza to be, as you put it, the best hotel outside Las Vegas is a lovely compliment, thank you! We are delighted you enjoyed such a positive stay and found the upgrade to a suite such a treat. Please know that all of our guest rooms feature countless amenities and comforts, including mini refrigerators, but we regret that you may have overlooked any features. Forrest Park is such a wonderful St. Louis destination and we feel honored to call it our neighbor. It would be our pleasure to welcome you back again.
"Weekend with kids at Forest Park"
We chose the Chase Park Plaza for a family weekend getaway at Forest Park. The hotel is as close as you can stay to all the great things that we did with our kids -- the Zoo, Art Museum, Boat House restaurant, bike trails and the Muny -- several of which are free to the public. The Park Plaza has a nice outdoor pool, but it closes a little early (8:00 […] pm) -- I think because of the restaurant / night club Cafe Eau uses the pool area. The pool didn't open until 10:00 am, so are kids were disappointed that the couldn't take more than one swim during our stay. I would say that the staff made up for that by giving us a late check-out on Sunday afternoon, allowing us to freshen up after our bike ride in the park. The suite worked great for two adults and two kids. Read moreGenuine Hotels.com guest review
"Beautiful historic hotel in prime location"
We were very pleased with our choice to stay at the Chase on our recent trip to Saint Louis. The pool area is the nicest I've ever seen and the restaurants are much better than anything you can find outside the hotel in the area. We stayed in a one bedroom suite and were pleasantly surprised at how big the room was! The bathroom was pretty small though. […] Bed was comfortable. My only complaint was the high price of parking. You'd think that when a guest is spending $300 a night for a room, the hotel could validate parking... Overall, we enjoyed our stay in this remarkable hotel and would stay there again. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for the wonderful review, we are truly touched by all of your glowing compliments. It is always great to learn what our guests like most while staying at our historic hotel. From your account of your accommodations, our dining options as well as our outdoor pool, it seems as if you enjoyed it all and for that we are truly appreciative. As you mentioned, we do charge for parking and hope that it wasn’t too much of an inconvenience for you. Our associates in particular will be delighted to know that you found their service to be such a positive aspect of your experience. We look forward to your next visit to The Chase Park Plaza.
"Wonderful historic hotel"
We were delighted with the hotel in every respect. The Central West End is a treasure of a neighborhood.Genuine Hotels.com guest review
My husband and I really enjoyed our stay. The hotel staff was very professional and the young lady at the front desk addressed an issue with had with a missing remote promptly. There is a movie theater inside the hotel and we were entertained by an organist before our movie started. The atmosphere was great! It was well worth the price!Genuine Expedia guest review
Response by Chase Park Plaza A visit to The Chase Park Plaza is truly a special time for all. It pleases us to read a review such as yours and know that we have succeeded in creating a great experience for a valued guest. We are so glad you enjoyed your stay and found our associates to be so helpful and accommodating. Our on-site theater is certainly a hit with all of our guests and we are glad to know you agree! Thank you for your feedback. We hope you find your way back to us soon, as it would be our pleasure to welcome you again.
"Will Be a Return Customer!"
Valet workers were very accommodating upon arrival even though we decided to park ourselves. We were immediately asked if we wanted assistance with our luggage. Hotel was beautiful! We did not eat there but as we walked around that evening, we saw three different restaurants and a theater located within the hotel. The pool area was beautiful. Room was […] large and clean. Mattress was comfortable and we heard no noise from the hallway. Bathroom had a large, walk-in shower with glass doors. The only negative comments I can make are that our view from the third floor was of the roof below and that when we checked in there were two room service trays in the hallway (in front of other rooms) which were still in the hallway the next morning. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for the wonderful review of The Chase Park Plaza. It is always a pleasure to learn about what our guests found to be memorable while staying with us. From your account of your peaceful, well-appointed accommodations as well as the service of our associates, it seems as if you enjoyed so much of what we have to offer. We do apologize if there was anything amiss in any area of our hotel and will be sure to share your comments with our Housekeeping associates to ensure that all is at its best. We look forward to welcoming you again.
"Great for Seeing a Show at The Muny"
Beautiful Hotel: Service was slow and there is no "Late night" service. Valet was polite but took quite some time to show up on both drop off and delivery. The rooms are spacious and beautiful. Rooms were clean, but not with any detail. Front desk is small and not able to handle a rush of people. Fantastic location for seeing a play at The Muny in the […] park. Visitors can actually walk the .8 mile path if the weather is good. Read moreGenuine Hotels.com guest review
"Beautiful hotel, convenient to downtown"
The hotel is a beautiful, historic hotel. Room was comfortable and clean. Self park for $16/day or valet for $26/day (expensive), but they brought the car up very quickly. My largest complaint would be the cost of the food at the restaurants. A kids menu pizza was $15.00!!! Food overall was good though, just expensive.Genuine Hotels.com guest review
"Everything you need within the hotel"
Spent the entire weekend in the hotel - relaxed by the great pool, ate at each of the fantastic restaurants, went to a movie in the movie theater. We never needed to leave to have a great time doing a variety of things!Genuine Hotels.com guest review
"Historic hotel near center and city attractions"
Very pleased--- outdoor heated pool, big gym, movie theatre all inside the hotel.Genuine Expedia guest review
Response by Chase Park Plaza If these walls could talk! The Chase Park Plaza truly has a rich history that continues to grow with each guest’s experience and we are thrilled that you enjoyed so much of what we have to offer. With so many amenities to choose from, we have something for everyone! We hope to welcome you back again soon, thank you for your review.
We stayed at the chase just for a night away. It's a beautiful hotel with a very friendly staff. Our only concern was the layout of the hotel is mildly confusing. Had a great stay though.Genuine Hotels.com guest review
Have stayed at the Chase several times...never disappointed. Got a suite this time...worth the extra money.Genuine Hotels.com guest review
"Bathroom too small"
Hotel was nice but bathroom was VERY small. Also, I booked a king suite but when I got there, they said "sorry, no more kings available, you get a queen"Genuine Expedia guest review
Response by Chase Park Plaza While we are grateful that you appreciated the assistance you received from our Concierge, we truly regret any inconveniences that impacted your valued time with us. We never like to read when a guest leaves our hotel feeling disappointed and apologize if the accommodations you desired were not available. We hope you'll allow us the opportunity to welcome you back in the future.
"room service tray"
The only negative was the room service tray we found in the hall next to our room when we checked in at 3pm that was still there at 1pm the next day. We told someone from housekeeping we swain the hall who informed room service. Several hours later it was still there. We called room service again. It was finally removed more than 24hours after we first […] saw it. I can't imagine any acceptable excuse for this laxity, especially considering how unsanitary it is. They need to step up their game. Read moreGenuine Hotels.com guest review
"Ritzy neighborhood hotel"
Last minute reservation and everyone was great to deal with. Room was huge and lovely, services were elegant.Genuine Expedia guest review
"Why Wouldn't You Stay Here?"
What a wonderful hotel! VERY grand but affordable, location is best in St. Louis and when you want a great weekend getaway, this is the place. What a pleasure that it and its surroundings are impeccably maintained after so many years! WE'LL BE BACK!Genuine Hotels.com guest review
For all the pomp this hotel receives, the experience definitely left us feeling dissatisfied. While architecturally stunning, and chock full of history, the king sized bed and full sized desk in the rooms left little room for moving around the bed. The view overlooked the air conditioning units and parking garage. The bathroom was dirty and there were […] hairs on the toilet seat and in the shower. Read moreGenuine Expedia guest review
One of my good friends recently got married at the aforementioned hotel and the accommodations were simply perfect. From the service to the location, everything went well above expectations.Genuine Hotels.com guest review
"The place to stay"
Great place! Friendly staff and nice nightlife entertainment! House band was awesome!Genuine Expedia guest review
Response by Chase Park Plaza Stepping out for an evening of live music can be such a delightful time! Thank you for sharing your review and appreciation for The Chase Park Plaza. We are thrilled you enjoyed your stay and hope to see you again soon.
"Nice location, great experience staying there"
I had a great time staying at this hotel. The hotel location is very nice - right next to Forest Park. Within several blocks, there are tons of nice restaurants and stores. There is also a very decent supermarket in half a block. It's about 6 blocks away to the Metrolink (a good 10-15 minutes walk). The hotel itself has several restaurants/cafe. There […] is also a movie theater inside the hotel. An outdoor pool is available. My room is clean, nice and very spacy. Everything one would expect in a nice hotel is there. I especially like my private terrace (a real perk!). I had my breakfast out there every morning I stayed. It was lovely. The only two things I think are not so great: 1) wifi is not free in the room (it is free at the public area but it's very slow) - it's rather expensive if you stay for more than two nights. I ended up using my iPhone as a hotspot. 2) the concierge is not there all the time. The front desk staff will always give you the most expensive solution (take a cab) rather than the most appropriate one (the bus is actually available or take a shuttle bus to the airport). The front desk staff have very little knowledge about the area. Read moreGenuine Expedia guest review
Response by Chase Park Plaza We love when a guest takes the time to detail all that they have enjoyed while staying with us, from our location, convenient to so much that makes this city spectacular to our smartly appointed accommodations. Breakfast outside on your private terrace sounds like a lovely way to start the day! As you mentioned, we do charge a minimal fee for Internet connectivity in individual guest rooms and complimentary wireless in all public areas and we hope that it wasn’t too much of an inconvenience for you. Our associates always hope to help guests by providing the most convenient suggestions for transportation but we apologize if there was any miscommunication. We hope to welcome you back for another amazing experience; thank you for your feedback.
"Great stay for a Forest Park wedding"
Overall, we enjoyed a great stay at The Chase Park Plaza, the room was deluxe (more than we expected). For the price we paid for the room, however, I would have thought they could have thrown in WIFI at no cost.Genuine Hotels.com guest review
Clean, staff were great and location was excellent.Genuine Expedia guest review
Response by Chase Park Plaza Thank you so much for your praise of your time at The Chase Park Plaza. Our location is one of the best in St. Louis and we are so glad you agree. All of our associates will be delighted to know that they helped create a memorable experience. We would be more than happy to welcome you back again.
"Not as grand as expected."
Room was quite warm. Overhead lights not working. Ice machine on my floor was out of order and refrigerator in room wasn't cooling. At almost $300 per night I expected more.Genuine Expedia guest review
Response by Chase Park Plaza It is truly disappointing to hear that a guest’s experience does not live up to their expectations. Someone from our staff is always available to discuss any issues and we apologize if we were not given the opportunity to clear up any concerns you may have had during your stay. We regret if your accommodations were not exactly as you had hoped they would be and will share your feedback with our maintenance associates to ensure that all is at its best. Thank you for your feedback.
"Hotel had everything"
Valet was no where to be found. Front desk was excellent and our room was beautiful loved having a movie theater right inside hotel to see latest releaseGenuine Hotels.com guest review
"old building with some preservation"
I checked in and they had the length of stay incorrect. No big deal. The room size was OK and the bathroom size was more than reasonable. There is no exhaust fan in the bathroom which in a hotel room can be important. As previously noted in other reviews the additional outlet in the lamp on the desk will not support any phone charger secondary to loosened […] contacts. The TV directory lists 118 channels while the TV in reality has 58 channels. I called the front desk twice to clear up where the additional channels were located. I finally reached the front desk and they had no clue. They promised a visit by engineering. After waiting for 40 minutes I cancelled the visit. I asked the front desk at check-out about the channels I couldn't access; they agreed to comp a breakfast. Nice gesture but the question I asked remains unanswered and I am sure I am not the only one wondering where the rest of the channels are. Read moreGenuine Expedia guest review
Response by Chase Park Plaza While we are truly grateful to know that you enjoyed our location as well as the beauty of our historic luxury hotel, it seems we missed the mark regarding some other issues and for that we truly apologize. Your comments will be shared with our management team so that we can continue to provide the very best to all of our guests from accommodations to services. We hope to welcome you back again to fully impress you with all that we have to offer.
"Highly recommended hotel in St.Louis"
In short, a great experience. We had booked a king size room through Expedia, but due to our late arrival, we were informed that this would not be available and so we were instantly upgraded to a beautiful and spacious suite. The staff at the reception was always polite and friendly. Do not miss the Cafe Eau for some after dinner fun - the music is […] live, the bartenders are cool, the people are there to socialize and if it gets a little loud, just take a break outside where you can enjoy your drink by the pool. Also, with the park just across the street, and some elegant places to enjoy food, coffee or dessert around the corner, you will not feel like leaving the neighborhood! Read moreGenuine Expedia guest review
Response by Chase Park Plaza We sincerely appreciate your recommendation and review of The Chase Park Plaza. It is always our pleasure to help create a memorable experience for our guests and we are particularly thrilled to know that enjoyed such a fun dining experience at Café Eau. An unexpected upgrade can be such a treat! Our team loves what they do and we will be sure to share your fabulous comments with everyone. It would be our pleasure to welcome you back again.
"Nice Hotel Nice Area"
Nice hotel. However, I don't recommend rooms near the highway unless you don't mind hearing sirens all night.Genuine Expedia guest review
Response by Chase Park Plaza While we are truly delighted to learn you enjoyed our St. Louis hotel overall, we apologize if any sounds from outside were of any disruption to your peace. It would be our pleasure to welcome you back again so that you can completely appreciate all that we offer. Thank you for your review of The Chase Park Plaza.
"Loved the hotel! A great experience!"
Perfect hotel with a great historical feel! Definitely my favorite hotel in St. Louis.Genuine Expedia guest review
Response by Chase Park Plaza We couldn’t be more pleased that you had such a wonderful visit at The Chase Park Plaza. It is such an honor to know that we are your favorite hotel in St. Louis! Thank you for your feedback, we hope you will visit again soon.
"Central West End oasis, across from Forest Park."
Historic gem, return to gracious facility and staff. You do not have to get in a car to enjoy onsite spa, swimming, lively evenings, including a movie theatre on premises, a take long walk or run in safe Forest Park with its awesome museums, gardens, ponds, zoo, and amateur sports fields. CWE has myriad restaurants and retail shop to peruse. Or, jump […] in a car and drive straight downtown to the St. Louis' professional sports venues and first rate entertainment. I would not stay anywhere else... and I live here. Read moreGenuine Hotels.com guest review
"Nice comfortable hotel."
Stayed 3 nights and while didn't spend much time there other than sleeping overnight, accomodations were excellent.Genuine Expedia guest review
Response by Chase Park Plaza It’s wonderful to hear we achieved excellence during your stay at The Chase Park Plaza! Thank you for sharing your impressions of our hotel, it would be our our pleasure to welcome you back again to enjoy even more of what we have to offer.
Hotel was very nice and location is very convenient. Personnel were very helpful and professional. Room did show some signs of wear and bathroom fixtures (towel holders) should have been cleaner. Given how nice everything else is this did stick out. However, this would not stop us from staying here again.Genuine Hotels.com guest review
"close to university"
always a great stay.great location,close to university,park and restaurants.Genuine Hotels.com guest review
"Great hotel in a great location"
We were overjoyed. The staff couldn't have been more helpful or more friendly, the beds were super comfortable with delicious cotton sheets, there were plenty of towels, the windows open (!), and the public areas are sumptuous. Definitely would stay there again.Genuine Hotels.com guest review
"Rooms without windows"
At check in I asked for a high floor, however the front desk person politely ignored my request and "upgraded" us to a junior sweet with an extremely small window facing the top of the garage on the 3rd floor. Someone must have been smoking next door as the smell was coming to our room, in the morning you can smell the kitchen ... It was horrible, the […] hotel is in need of an interior updated ... I wouldn't stay there again. Read moreGenuine Hotels.com guest review
We were at once delighted and in awe of this exquisite historical hotel. The weather was not very agreeable the first day there, so my husband and I decided to just hunker down in the hotel for the day. Wow. After a superb breakfast served in style up to our spacious room, we took a leisurely explorative walk around the lobby and discovered 4 in-house […] eateries, a spa, exercise room and in-house 5 screen historical theater. So, plenty to do and see. Our room overlooked the enormous Forest Park, which on another day invited exploration as well. We couldn't have picked a better place for our weekend get-away! Read moreGenuine Expedia guest review
Response by Chase Park Plaza We couldn’t ask for a more lovely review, thank you! It is always a pleasure to learn what our guests enjoy while staying with us at The Chase Park Plaza. From our on-site dining, activities and spacious guest accommodations all the way to our beautiful surroundings, it is truly wonderful you appreciated it all. Thank you for taking the time to share your feedback, it would be our privilege to welcome you again.
"My St. Louis fav!"
The chase is ideally located and never disappoints.Genuine Hotels.com guest review
A beautiful, old, and classy hotel!! A theater, huge fitness center, 3 restaurants, and other services we did not use. Wonderful location ! The only negative was they charged for wi-fi. I thought that demeaned them as even Best Western offers that service for free!Genuine Expedia guest review
"close to washington university hospital"
My husband and I were very comfortable in our rooms. The suite offered comfort and pleasant decor. I have extreme spine pain and I always take a special mattress topper when I am away from home but didn't have to use it. The mattress already had a very comfortable topper. The food we ordered through room service was delicious and hot each time and all […] the staff members were helpful and nice. We received quality service our entire stay. Thehotel location was so close to the hospital and physician's office with easy access on/off the freeway. We look forward to staying there again! Read moreGenuine Hotels.com guest review
"Above and beyond!!"
I was not feeling well and my husband went looking for a sprite and the front desk went out of their way to find something for him. They could've easily told him to go to the convenience store nearby but instead they made sure they took care if it. It's rare to find that kind of service anymore. It was an excellent place to stay.Genuine Expedia guest review
"Saint Louis icon, historical but up to date"
Lovely hotel. Nice folks. I stayed here with my daughter, a high school student there to check out nearby Washington University. It really helped to anchor the trip and make the school seem special.Genuine Expedia guest review
hotel is a fabulous turn of century grand hotel--my room even better--on a corner. Walking distance to restaurants in central west end and Barnes Jewish Hospital. Everything else is cab ride.Genuine Hotels.com guest review
"Could of been great"
Wow what history and potential. But is dingy and worn. Service very good. Food not so goodGenuine Hotels.com guest review
"Very pleasant overnight stay"
We were attending a function in the hotel and booked a Deluxe room for the night. The staff were professional, friendly, and efficient. The bed was very comfortable. Our only complaint was a toilet seat that kept popping off its anchor. Since we were there only for the one night, we did not attempt to have it fixed, but it was a bit of an annoyance […] . Read moreGenuine Expedia guest review
"Good for evryone."
It is a beautiful hotel. The room was large and very comfortable.Genuine Expedia guest review
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