All hotels in St. Louis, Missouri, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here212 N Kingshighway, St. Louis, MO, 63108, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 621 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.6
4.0 / 5Excellent
"Cozy Winter StayCation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The Chase is a classic and the cozy for a mid winter stay-cation. Unfortunately we do not feel as safe wandering the Central West End as we used to due to the recent uptick in violence. There is plenty to offer within the hotel, especially with comped parking and ample security. The theatre, Cafe Eau and Eau Bistro are great. We are not accustomed to the sounds throughout the night of sirens, street traffic and plumbing from within the high rise so you may want to pack headphones. We will be back in the summer to enjoy the pool.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff was outstanding. The bar area was too crowded because it is open to the public. Our room was spacious but the couch was uncomfortable
Genuine Expedia guest review
Response by Chase Park Plaza
How wonderful to learn that our attentive staff and luxurious accommodations impressed you during your recent visit. We appreciate your feedback, but do regret if the lively atmosphere in our lobby was not what you were hoping for. Thank you for choosing The Chase Park Plaza, we hope you’ll return again soon.
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
"We stay here every year"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stay here every year for the wine tasting held here in January. We have always had a good experience. This time we had a corner room which was especially nice and roomy.
Genuine Expedia guest review
Response by Chase Park Plaza
We are glad you could join us for this year’s St. Louis Food & Wine Experience! The Chase Park Plaza has the distinct honor of playing host to a number of exceptional local events and we couldn’t be happier that you were here. Thank you for providing an overview of your time with us, we are appreciative that the finer details of our property were among the highlights of your visit. We can’t wait to welcome you back again next year, if not sooner!
Other trip Jan 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Always enjoy our stay here"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Great staff. We stay here every time we visit St. Louis, never disappoints.
Genuine Expedia guest review
Response by Chase Park Plaza
It is truly pleasing to read your fondness not only for The Chase Park Plaza, but also for our great city! Thank you for taking the time to share about your experience and mention our attentive staff. We look forward to your next visit with us!
Other trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"A charming hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The stay was great. The hotel had a classy, yet modern feel and the amenities were plentiful. In addition, the hotel staff was courteous and very helpful. I would definitely stay here again when back in St. Louis.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Matthew K
US
5.0 / 5Outstanding
"Excellent all around!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff members were friendly and accommodating at every encounter. The Chase was elegant and inviting. We will surely stay here again.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Pam
US
4.0 / 5Excellent
"Walking distance to fun parts of saint louis"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Lots of noise on my floor all night long in the hallway. Walls are paper thin.
Genuine Expedia guest review
Response by Chase Park Plaza
The Chase Park Plaza, located in the Central West End, is situated near a number of great area attractions and we are delighted you enjoyed exploring them by foot! Please accept our sincere apologies for any disruptions during your visit. We hope to have the opportunity to welcome you back again soon.
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Fun night out"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean hotel with a great staff...looking like my new place to stay in St. Louis.
Genuine Hotels.com guest review
1 night trip with friends Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was very impressed with the King suite. Very much enjoyed our stay.
Genuine Expedia guest review
Response by Chase Park Plaza
We are thrilled that your recent stay at the Chase Park Plaza was enjoyable and that our elegantly appointed King Suite truly impressed you. Thank you for your comments, we hope you’ll return for another pleasant experience in the near future.
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful classic restored hotel, fine value."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Booked on line, was upgraded to a beautiful palatial suite for 2 nights while doing medical tests at Barnes-Jewish Hospital. Fine elegant restored hotel, great respite. There's a movie theater in the hotel with several films, saw Into the Woods in comfort. Not was all perfect. The Bistro restaurant had a duck breast medallion dinner to die for, but the salmon dinner tasted like salmon trout with an unfortunate lemony sauce, avoid. Buffet breakfast first morning was okay although unimaginative; 2nd morning I tried the omelette but it was also dull. All service efficient but a bit uneven: mostly great, friendly, kind, second dinner waiter maybe nicest of my life, but second breakfast waiter was a frosty terse stone wall, don't know how I offended him, disturbing. Wifi is $9/24 hours in room or business center, didn't work in the room, after 45 useless minutes on the phone with techies had to dress and go to the lobby where it works (and is free) , bothersome. Parking is expensive too.w But I would definitely recommend this beautiful hotel especially with online discounts.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for your kind recommendation of the Chase Park Plaza. We are pleased to learn that you enjoyed your upgraded accommodations, helpful service and the on-site amenities, like the Chase Park Cinemas. While we deeply regret any aspects of your visit that were less than perfect, we appreciate that they did not detract from your overall experience. We are grateful you shared your thoughts. It would be our pleasure to welcome you back again very soon.
Other trip Jan 19, 2015
Virginia
US
4.0 / 5Excellent
"Had a great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed the hotel bar. Very nice had a band. The room was small. I would hate to see a standard room. But everything was up to par. They should have opted for a bigger shower and no tub. Other than that very nice.
Genuine Hotels.com guest review
1 night romance trip Jan 16, 2015
A Traveler
US
4.0 / 5Excellent
"Chase Park Plaza"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Beautiful hotel in nice part of town. Close to hospitals. We had a late check-in and didn't arrive until 11 p.m. Staff was friendly and helpful, but had to wait a while to obtain 2 water bottles and sheets for the pull out bed for our 3rd guest. Sofa bed was not comfortable (none are) but this one definitely needed a new mattress. Breakfast in hotel restaurant was delicious.
Genuine Hotels.com guest review
1 night family trip Jan 8, 2015
susan
US
4.0 / 5Excellent
"Peace and (almost) quiet oasis in the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Apart from loud music making its way up to our (very nice) 7th floor suite from some Saturday night event on the ground floor, it was a perfect stay. Comfortable, (generally) quiet, with very nice, professional service from all the staff.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
Patrick
US
5.0 / 5Outstanding
"Nice Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Room. Good band in the hotel bar.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Exactly what we wanted!
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
Mitch
US
4.0 / 5Excellent
"Best in St.Louis"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Excellent business traveler hotel. They even have a 4 screen movie theatre with first run films. Good spa/gym but no steam or sauna.
Genuine Hotels.com guest review
2 night business trip Jan 6, 2015
Roger
US
5.0 / 5Outstanding
"Chase Park Plaza"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The only hotel to stay at in STL. The best.
Genuine Hotels.com guest review
1 night business trip Jan 7, 2015
James
US
5.0 / 5Outstanding
"Nice place to spend NYE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed the experience at the Chase for NYE. Everything was really exciting. Being in a wheelchair limited some activities for me but we utilized room service and had a delightful evening. The Chase is difficult for a wheelchair but with effort we did manage.
Genuine Expedia guest review
Response by Chase Park Plaza
We were delighted to welcome you to Chase Park Plaza for New Year’s Eve! Thank you for letting us know what an enjoyable and exciting time you had. Your feedback is important to us and we will be sure to share it with our management. We invite you back again soon for another great stay.
Other trip Jan 7, 2015
larry
US
2.0 / 5Fair
"Pretty but...."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
we arrived at check-in time and had to wait an hour and a half to get into our room which was clean but awaiting inspection by the housekeeping manager. the bell captain felt badly so bought us a cocktail which was very nice, however when we wanted a glass of water we had to ask three times and it came in a cracked glass that leaked water all over our table and THEN had to literally go into the kitchen to find a server to get it cleaned up and get our check....?? when we got into the room, the bed looked like my 9 year old made it and the drapes were all askew....meanwhile we waited for the inspection?? noted this upon checkout and the front desk credited me $80 which was very nice but NOT a great introduction to what was supposed to be one of the nicer hotels in St. Louis.
Genuine Hotels.com guest review
2 night trip with friends Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Chase Park Plaza"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
This was my second stay at the Chase Park and I absolutely love this hotel. It is clean, beautiful, great movie theater and bars! It is my favorite hotel in St.Louis.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
kayla
US
5.0 / 5Outstanding
"Lots of room!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great spacious room! The kitchen was very cleanly which is always nice with provided necessities such as dishwasher soap, dial soap, utensils, a toaster oven, and single use coffee pot.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Chase Plaze St. Louis"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a very good, comfortable stay
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great old hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great old historic hotel, still great. Perfect location, clean, comfortable, nicely swank in a great old neighborhood and with an "art cinema" off the main lobby, and we had a whole suite facing the park. Lovely! Downsides: self-parking was $18/night (not clear on the listing), I had to argue (successfully) for the free wifi that I had been sure WAS listed, no complimentary coffee downstairs, and the in-room coffee maker was puny and hard to find(1 cup at a time, and only 1 caffeinated packet, hidden in a console)...Also, I wish that hotels.com were more up-front about "free" changes to the reservation: we tried to simply drop the last night from the reservation, had instead to cancel and re-book -- "checking availability..." -- with no explicit penalty BUT at a higher rate. Pretty annoying. But overall, great choice, highly recommended.
Genuine Hotels.com guest review
2 night romance trip Dec 30, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Racist establishment and room smells like mood and old water
Genuine Expedia guest review
Response by Chase Park Plaza
We treat all guest comments and claims very seriously. We encourage you to reach out to us with more information at your earliest convenience so that we might assist. Thank you for your feedback.
Other trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Superior Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a fabulous hotel! I travel to St Louis frequently, and this is a great location, and the service from the valet to housekeeping is amazing!
Genuine Hotels.com guest review
1 night business trip Dec 30, 2014
Lena
US
5.0 / 5Outstanding
"Very Posh Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
If you've never heard of this place, it's one of the fancier and more storied hotels in Saint Louis. I had the good fortune of getting a free upgrade (I think it was truly just because I was nice to the desk clerk--something to think about) and so stayed in a small suite that was quite luxurious and spacious. I highly recommend the hotel due to its quality, location, and relatively decent rates for what you get. Oh, and there's also a very nice movie theater and gym in the lobby.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for sharing your glowing review of your time at The Chase Park Plaza. We’re honored you chose our hotel, and we’re happy we could provide the elegant experience, unique amenities and comfortable suite you enjoyed. Our guests love walking out our door and exploring our Central West End neighborhood. We hope to have the opportunity to see you again very soon.
Other trip Jan 2, 2015
Anthony
US
5.0 / 5Outstanding
"Unpleasent"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
The first morning we got up to get coffee, the pot was dirty, then my wife was in the shower and the shower backed-up (not pretty),also some of the outlets were not working and to really top things off, the last night of the 4 knights we stayed, (the toilet knob fell off) so we could not flush until the morning. Will never stay there again!
Genuine Hotels.com guest review
4 night romance trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Bed wasn't that comfortable for the niceness of the hotel. Bathroom needs separate shower and bigger tub. Overall very nice hotel
Genuine Expedia guest review
Response by Chase Park Plaza
Your feedback is appreciated. We’re happy you found our hotel to be so nice, but it is regrettable if you were not fully impressed in your guest room. We will share your comments with our management team for future improvements. It’s our hope to welcome you back to Chase Park Plaza soon.
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Good experience but had a couple of gllitches"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The suite was spacious and lovely, but we experienced a couple of difficulties. First was getting internet in the room. The second challenge was the smell of smoke which apparently came through the vents from an unidentified guest room. In each instance the staff response was immediate. The tech guy was able to restore the internet and a staff member came and offered to switch our room because of the smoke, a situation over which they really had no control. Disappointing snafus but great service overall. I'd return gladly!
Genuine Expedia guest review
Response by Chase Park Plaza
We were happy to welcome you recently, and do appreciate your feedback. All of our associates are dedicated to exceptional guest service, and so they will be grateful to hear of your kind words. We regret any inconvenience with regards to your guest room and internet access, but we’re glad you informed us so that we can assist when it mattered most. We would be happy to welcome you back again in the future to Chase Park Plaza.
Other trip Dec 28, 2014
Kate
US
5.0 / 5Outstanding
"Back in Old St. Louis for the Christmas holidays."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were in St. Louis for the Christmas holiday visiting family. The room was terrific; however, there was some water left in the ice bucket, in a plastic bag. There were no sheets in the room for the pull-out sofa. These were the only problems. I thought that the room was pretty clean, but not anitseptic clean. The bathroom was very clean however. I would certainly stay at the Chase again. The stay brought back a lot of memories for my wife who worked at the Chase in the coffee shop in the 1970s.
Genuine Hotels.com guest review
3 night family trip Dec 23, 2014
Linda
US
5.0 / 5Outstanding
"St Louis Christmas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely lobby and room. We were upgraded to a one bedroom suite. Lots of amenities. Nightlife lively but not obnoxious. This hotel was about a mile from our daughter's apartment in the West End.
Genuine Hotels.com guest review
2 night family trip Dec 19, 2014
Gail
US
5.0 / 5Outstanding
"Grand Hotel, Even Grander Staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is amazing with a spa and movie theatre on site. Hotel is beautiful, well-maintained, and back-in-the-day quality grand! I had a room on the park plaza side which was ready when I arrived for requested early check-in. Staff at the restaurants, front desk, bell staff, housekeeping were ALL friendly, professional, and accommodating.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for your glowing review of our services, accommodations and associates. We’re thrilled you enjoyed your stay with Chase Park Plaza in every way. All of our associates are dedicated to exceptional guest service, and they will be so happy to read your kind words. Please come back and visit with us again in the future.
Other trip Dec 20, 2014
Joyce
US
5.0 / 5Outstanding
"Beutiful classical hotel in excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel is very nice, rooms are very confortable, three restuarants , walking distance to many restuarants and shops. Overall a very nice hotel in a great location
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for your kind words about Chase Park Plaza Hotel. We’re honored you feel ours is a beautiful hotel in a great location. Sounds like your enjoyed your guestroom and our neighborhood and that makes us happy. We hope to have the privilege of welcoming you back again soon.
Other trip Dec 20, 2014
ellie
US
3.0 / 5Good
"Neil from Irving"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stay here before and was disappointed. Desk in room did not have a phone, difficult to connect to interet. Slow service. Told me they would email me a final folio and it is now 2 days later and I still don't have it. Unlike a top tier hotel to perform this poorly.
Genuine Hotels.com guest review
1 night business trip Dec 16, 2014
Neil
US
4.0 / 5Excellent
"Upscale hotel; felt a bit nickeled and dimed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely hotel. Large suite with separate sitting room. Great staff. Exceptionally clean. Gripes: parking $18/day for guests, $8/day wifi. The Internet thing is especially irritating, as even budget hotels have free guest wifi. Otherwise enjoyed our brief stay.
Genuine Expedia guest review
Response by Chase Park Plaza
It was our pleasure to welcome you to Chase Park Plaza recently. We’re happy you enjoyed so many aspects of your stay including your spacious suite, our clean facilities and friendly staff. We certainly understand your concerns regarding some of our fees. We assure you we try very hard to keep our parking rates as low as possible for guests even as our secure garage is used not only for hotel guests here in the city of St. Louis. There are other parking facilities in the neighborhood as well as metered parking. We do hope you will return soon.
Other trip Dec 17, 2014
Sara
US
5.0 / 5Outstanding
"Great old St. Louis landmark"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed our stay very much. Easy walk to Forest Park and the restaurants and shops of the Central West End.
Genuine Hotels.com guest review
3 night romance trip Dec 11, 2014
christine a
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel close to many fun things to do like theatre, night life and exercise. Enjoy
Genuine Expedia guest review
Response by Chase Park Plaza
Thanks very much for your glowing review of Chase Park Plaza Hotel. We couldn’t be more grateful you feel our hotel is great, and that you found our location so convenient to local attractions. We’re happy to have met your expectations and invite you back again soon.
Other trip Dec 16, 2014
A Traveler
US
3.0 / 5Good
"Great of Business Travel, Ok for Families"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Beautiful hotel, with lots of charm and tradition. It is a must visit, but not a must stay. You can access all the charm and gastronomy by simply visiting the Tenderloin Room for dinner (get the Lamb) and visting the bar after. Everything you need si in house; restaurants, bars, barber, tailor, and even a 5 screen movie theater. All amenities are available, by you will overpay for the convenience. Accessing printers and computers in the business office was particularly antiquated and overpriced. Front desk was very congested, but hotel staff was awesome. Everyone was very friendly and helpful.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for sharing your thoughts about Chase Park Plaza. We are certainly happy you appreciated the historic beauty of our hotel, and relished your meal at The Tenderloin Room. Guests really enjoy having so many wonderful features in our hotel, including our restaurants and five-screen movie cinema. We do regret if you were surprised in any way by our fees and offerings. It’s our hope to have the privilege to welcome you back again in the future.
Other trip Dec 14, 2014
A Traveler
US
3.0 / 5Good
"Dowdy"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Okay
Genuine Hotels.com guest review
1 night business trip Dec 11, 2014
A Traveler
US
3.0 / 5Good
"Great architecture & history"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
nice architecture and ambiance, just ok hotel
Genuine Hotels.com guest review
2 night business trip Dec 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay the staff was very helpful & friendly. Would stay there again.
Genuine Hotels.com guest review
3 night family trip Dec 4, 2014
Edward
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
fabulous!!! quick easy check in beautiful property easy access to everything Tenderloin room - excellant
Genuine Expedia guest review
Response by Chase Park Plaza
We couldn’t be happier with your glowing review of your time at Chase Park Plaza. From your quick check in to your dining experience at The Tenderloin Room, it is wonderful to know how much you enjoyed staying with us. Thank you for sharing your kind comments and we invite you back again soon for another great stay.
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I visit family in St. Louis often and frequently stay at the Chase. It's a lovely hotel, the staff is always very kind and attentive, and it is a very convenient location.
Genuine Expedia guest review
Response by Chase Park Plaza
We’re grateful for all of our wonderful guests, and we’re especially happy to welcome back guests who have stayed with us before. We’re glad you find Chase Park Plaza lovely, and that you frequently stay with us. We appreciate your feedback regarding lighting in your bathroom and will discuss this with our maintenance associates. We look forward to seeing you again soon.
Other trip Dec 6, 2014
Amy
US
2.0 / 5Fair
"Junk for the Price"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Checked in without too much of a problem. Once in our room things changed quickly. There was NO refrig so I wasn't able to just pay $3.00 for a pepsi, we had to order two thru room service which was a charge of $13.00! I found that very costly as it was the hotel which FAIL to provide these items in the rooms! Won't be going back!
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for your review. We deeply regret that your time with us was not satisfactory in every way. Please know we do offer mini refrigerators when requested upon check in. For guests who want beverages or light snacks we have a coffee and gift shop off the lobby, as well as our on-site restaurants and cocktail lounges. Furthermore, there are numerous dining and shopping options nearby in our neighborhood with which our associates are happy to help you find. We hope you might reconsider a future visit where we can provide you with the experience you deserve.
Other trip Dec 3, 2014
Frank&Donna
US
4.0 / 5Excellent
"Good service, although had to move rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Room was quite nice, but during the second night of our stay, a neighboring room began a loud party at 11:30pm, and the walls seemed a bit thin. At our request, the hotel moved us to a different (and much larger) room. I don't know how the hotel handled the neighbors, but they were still loud when we were leaving.
Genuine Hotels.com guest review
3 night romance trip Nov 27, 2014
Craig
US
4.0 / 5Excellent
"Magnificent hotel, and pretty comfortable too."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I grew up (for reasons too lengthy to go into) in a magnificent hotel of similar vintage in Detroit, and so I always have a warm spot in my heart for such places. And I certainly was not disappointed here. Besides the lovely and gracious public decor, all the employees seemed to go out of their way to be friendly and helpful. I have no real criticisms, but the private rooms are sometimes just a tad shabby and, in some places, could, perhaps, do with a truly thorough scrubbing. I will most certainly return, God willing. Thank you.
Genuine Expedia guest review
Response by Chase Park Plaza
We love knowing how you grew up in a wonderful hotel such as ours, and how coming to the Chase Park Plaza was such a positive experience for you. Thank you for sharing your kind words for our associates’ service, too. We appreciate your feedback, and will share it with our management team. We’re glad you plan on returning and look forward to seeing you in the future.
Other trip Dec 3, 2014
Beth
US
4.0 / 5Excellent
"You get what you pay for"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
I've stayed in this hotel before and had an amazing experience. This time was not nearly as good.Clearly the hotel has some rooms far superior to others, and charges different pricing for better quality. Which is fair, but don't assume that if you get a cheap price on a room (like I did at hotels.com), that the room will be of a quality comparable to other rooms in the hotel.
Genuine Hotels.com guest review
3 night family trip Nov 28, 2014
Mary Clare
US
5.0 / 5Outstanding
"MY STAY"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Chase is always pleasant, WE had a delicious meal in the Tenderloin Room, with excellent service.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
William
US
5.0 / 5Outstanding
"USUALLY GREAT HOTEL W/ EXCEPTIONAL SERVICE, BUT"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
In town for Thanksgiving holiday with family; hotel is always superior however asked for upgrade to a corner room and was given a handicapped-accessible room; ok - we accepted that but the next day the bathroom wasn't cleaned thoroughly and bed linen not changed; then the following day we ordered room service; when the food arrived, it was missing the bacon so we called them back advising them of same. Lady apologized and said she would send it up immediately. It took in excess of 30 minutes notwithstanding they sent it up on a plate without any cover/plastic wrap and the lady basically thrust it at my husband very unprofessionally. Needless to say, we were not happy and from that point forward did not bother with room service any more. I suggest if and when you order your food, you look at it BEFORE you sign or pay for the meal. ALSO be advised there is a 21% gratutity and delivery fee added to your meal --- really overpriced!
Genuine Hotels.com guest review
3 night family trip Nov 25, 2014
A Traveler
US
5.0 / 5Outstanding
"A Thanksgiving Treat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed the Wednesday, Thursday, and Friday of Thanksgiving. Our two-room suite was bright and roomy with a television in each room. The large living room also had a dining table and desk. We overlooked Forest Park out of three large windows. Thanksgiving brunch was stunning! Held in an all glass ballroom, each station was more lavish than the next. From traditional dishes to an omelet station to sushi to a dessert wonderland - it was amazing. The service was beyond impeccable...truly warm, kind, friendly and gracious! I want this to be our annual Thanksgiving treat. The gorgeous out door fireplace, the in-house movie theatre, and the beautiful public spaces went way beyond what we paid to stay there.
Genuine Hotels.com guest review
3 night romance trip Nov 26, 2014
Jeanette
US
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