Great hotel with a great bar that had reasonable prices for drinks. Nice neighborhood. Friendly people at the front deskGenuine Hotels.com guest review
I was very disappointed that I was told there was free parking, but in fact it is $17 per night. The person on the front desk was unhelpful and smarmy. I will never stay at this hotel again. It is way over priced for sitting in the middle of the hospital district, with sirens blaring all night long. Very disappointed.Genuine Hotels.com guest review
"Nice hotel shame about service"
The front desk, bellhop, cleaning staff, and bar staff in main bar were great. However, the staff in the lobby bar were a joke - getting a drink entailed almost getting it yourself. The breakfast/brunch staff were worse. They made us and another couple wait so long (25 mins) that breakfast was over and the bill could be charged as brunch (3x the pr […] ice). Read moreGenuine Hotels.com guest review
"Great hotel great staff."
Staff helpful, room clean and comfortable, and good location.Genuine Expedia guest review
Response by Chase Park Plaza It is always our pleasure to receive feedback from our valued guests, thank you! From service to comfortable accommodation and our excellent St. Louis location we are truly delighted you enjoyed it all. We hope to see you again soon at The Chase Park Plaza. Thank you for your comments.
Beautiful hotel. Had a wonderful stay and will recommend to friends. Very cool neighborhood with historic homes.Genuine Expedia guest review
Response by Chase Park Plaza Thank you so much for taking the time to share feedback about your stay with us at The Chase Park Plaza. We are delighted you enjoyed such a positive experience and found our location to be so desirable. Your recommendation is of great value to us and we hope you will stay again.
"Wonderful anniversary date night"
My wife and I were celebrating our 20th wedding anniversary. We had a very nice dinner at one of the hotel's restaurants, Eau Bistro, and then caught a movie at the hotel cinema. The room was very large and immaculate. The king size bed was the most comfortable bed in which I've slept in a long time. The staff members with whom we dealt were incredibly […] nice and efficient. The only drawback to our evening was with my room service order. I ordered champagne with chocolate covered strawberries a couple days in advance. Unfortunately, when they were delivered, I was informed they were out of strawberries. They graciously offered to substitute another dessert and ended up bringing us three cookies. We had to laugh. All-in-all it was a wonderful date night. We definitely would love to do it again. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing such a lovely story with us. We are truly honored by your kind review and love knowing that you and your wife enjoyed such a special occasion getaway at The Chase Park Plaza. What could be a better way to celebrate such a momentous time than with luxurious accommodations and hospitable service? We must apologize for any issues that occurred with your in room champagne and dessert but it is great to know that it did not impact your overall experience too greatly. While we do charge for parking in our secure lot there are other public areas to chose from. It would be our pleasure to welcome you back and we hope that we can do it again soon. On behalf of everyone here, Happy Anniversary.
We stayed at Chase Park plaza during our recent visit to St. Louis. It was cold out, so we loved having the 3 restuarants in the hotel. The food was excellent ( a little bit on the expensive side). We also enjoyed the movie theater in the hotel. Overall a great experience. Would stay there again.Genuine Expedia guest review
Response by Chase Park Plaza With so many options right inside, there is almost no reason to leave! Thank you so much for sharing your review and appreciation for The Chase Park Plaza for your family stay. We are delighted you enjoyed your entire encounter from accommodations to dining and even our on-site cinema. It would be our pleasure to welcome you again.
"A top flight hotel with unpardonable problems."
Perhaps a decade ago in-room internet might reasonably have been an extra. That's now unforgivable. And in 2013 responsible businesses recycle bottles and cans. Hotel staff explained that would be "inconvenient". I would not return nor would I allow my group to return until those problems are resolved. Thanks!Genuine Hotels.com guest review
"Would stay again"
Walking distance to park, nice facility, great theatersGenuine Expedia guest review
Response by Chase Park Plaza Thank you so much for your feedback! From our great St. Louis location to the best of amenities and activities, we couldn’t be happier to learn that you enjoyed your stay with us at The Chase Park Plaza. We hope to welcome you back again for another excellent visit.
"Ok hotel but old and needs an upgrade."
Rooms are old, but comfy. No coffee makers, old plugs, old hair dryer, worn out toilet seat, and old worn out furniture. Love the location and lobby, etc.Genuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing your feedback. We regret if you were in any way disappointed with your accommodations as what you have described is not what we would expect for any of our valued guests. Please know that someone is always available to speak to in the event that you are having any issues as providing the very best is of utmost importance to us. Coffee and tea making amenities are available in all guest rooms but we do apologize if this particular convenience was overlooked. We hope to welcome you back again so that we can impress you with all that we have to offer.
Stayed at the Chase for a wedding- room was tiny but great location. My wife left her bridesmaid dress in the closet- hotel staff was great in helping us get it back.Genuine Hotels.com guest review
Beautiful Hotel and Amazing Room!Genuine Hotels.com guest review
"Really enjoyed my time there"
The hotel was really very nice. Staff was friendly and helpful. The hotel itself was surprising big. Traffic can be a problem since it is on a very busy street so try and plan accordingly. Parking wasn't terrible, it's off street in a parking garage. However, getting back on the street from the garage is a little tricky because of the bad sight lines. […] Room service was very expensive, but the food tasted good. They have the restaurants in the hotel. I went to the cafe brusto. Food was pretty good, not exactly worth the price. The wine however was very good, and the servers were excellent. In case you don't want to stay in the hotel there is one Main Street for dining and drinking that was very lovely. Multiple restaurants and bars. Hope this helps inform anyone Read moreGenuine Hotels.com guest review
"a lot of things to do without needing a car."
I always love staying at Chase. Regret it's too expensive for me, but it's my first choice in St Louis.Genuine Hotels.com guest review
"Well Located Historic Hotel"
Beautiful historic hotel in mint condition with an exceptional location -- across the street from Forest Park where the Art Museum, Zoo, and many other attractions are located. In an area -- the Central West End -- where there are many excellent restaurants and independent retailers.Genuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing your impression of our hotel. We are glad you enjoyed the history behind our property as well as our location within minutes of so much that makes St. Louis great. As you mentioned, we do charge for Internet access throughout the hotel and we apologize if you found this inconvenient. We hope you will stay with us again.
We enjoyed out stay! We watched a movie in the theater also! Nice bars and restaurants are just a short walk away. Hotel is top-notch and makes you feel special to be there. Our room was a suite the size of an apartment!!!!Genuine Hotels.com guest review
"Centrally located for fun"
I really liked how centrally located the hotel is. It's close, walking distance to all central west destinations worth going to. The hotel itself has everything, even movie theatre that serves drinks! Downside it's slightly expensive and parking is valet $26/day. I also think the bathroom showers (water pressure) could be better. However, it makes a […] for great romantic experience, close to places like Subzero vodka bar and many little breakfast cafes. Read moreGenuine Hotels.com guest review
A return to the grand hotels, the way it should be.....Genuine Hotels.com guest review
Loved location... Clean and friendly staff. Bar was great w live music. Only complaint was doors slammed shut down hallway. Not fun early in the morning!Genuine Hotels.com guest review
"Wash U Parent Weekend"
We had a wonderful corner one-bedroom suite with a view of Forest Park. The only problem was one night when we were being dropped off. The valet parking area was overloaded and we sat for about 10 minutes before our son could leave the valet area.Genuine Expedia guest review
Response by Chase Park Plaza Thank you so much for sharing feedback of your stay at The Chase Park Plaza. Located just minutes from Washington University, we love welcoming families to stay with us! It is wonderful to know that you enjoyed your clean, well-appointed suite accommodations. We do apologize, however, for any issues you may have encountered while utilizing our valet service and we hope that your inconvenience was minimal. It would be our pleasure to welcome you back again for your next visit to the city.
"A little disappointed"
The hotel was packed to the gills the weekend I went, and they handled the chaos quite well. However, I had made my reservation months in advance because I wanted to have a special hotel experience there, having heard about the place for years. When I checked in, I was given a room with a view of...an air compressor for the hotel. Since I was staying […] several nights, I asked to change rooms, and was accommodated. I stayed the first night in a room with a comfortable bed. However, it was freezing cold. So again I moved the next day. My new room was much smaller, but did have a nice view. However, the bed was rock hard and the pillows were old and not fluffy. The bed was so hard that I woke up every half an hour because my body parts were falling asleep. I got up for two mornings totally unrefreshed and sore from the night. I did not complain after the first night, because I felt I had already worn out my welcome. I realize not everyone can have the "perfect" room, and sometimes when I'm traveling for business I don't care about my room at all. However, when someone is asking nicely to be accommodated for a special trip, it would have been nice to have a room that was both presentable and in good working order. That having been said, I thought the door staff was excellent in all my encounters with them, and the hotel was clean and nice. Read moreGenuine Hotels.com guest review
"I have wanted to stay here since I was a kid."
Great hotel! I was raised in St Louis and this was the premiere hotel. All my expectations were met except one! Due to airline screw-ups, it took me 30 hours to get from the West coast to St Louis. I slept in the next morning and dearly wanted a cup of coffee on arising. Although there was a four cup coffee maker in the room, there was only one ONE […] CUP regular coffee pod and one ONE CUP Decaf coffee pod in the room. I put them together into the maker to get enough coffee to nearly fill the nice coffee mug the hotel supplied. The next morning I noted that the maid did not replace either pod. There was NO coffee! Since the coffee pods were not designed to go with the coffee maker, this was not just a failure of the housekeeping maid. Shame on Chase-Park Plaza Hotel. Read moreGenuine Expedia guest review
Response by Chase Park Plaza All guest feedback, positive or otherwise is very important to us. It is always our goal to create a wonderful stay for all of our guests and we deeply regret that we were not able to accomplish this for you. Someone from our staff is always available to discuss any issues and we apologize if we were not given the opportunity to clear up any concerns you may have had during your visit. We will review your comments with our housekeeping associates to ensure that the public areas as well as the guestrooms are at their best and fully stocked for future guests. Thank you for the time you have taken to provide your review.
"When in St Louis, stay at the Chase!"
Great place to stay. Everyone was very friendly and helpful. Close to some great restaurants and beautiful park. Would stay at the Chase again in a heartbeat!Genuine Hotels.com guest review
"Chase hotel review"
I stay at the chase every time I'm in the city... It's my favorite hotel I wish there was one in every city...Genuine Hotels.com guest review
From start to finish a first class performance. service,food, staff--greatGenuine Expedia guest review
Response by Chase Park Plaza There is something so special about enjoying a great getaway experience and we are thrilled to have provided you with that while staying at The Chase Park Plaza. Thank you so much for providing your feedback about your time with us. We are delighted you had, as you put it, a first class experience. It would be our pleasure to welcome you again.
"Very close to Forest Park."
Close to many sites at Forest Park and site seeing adventures. Close to Delmar Loop, The Hill, Science Museum, Botanical Garden, Art Museum, etc.Genuine Expedia guest review
Response by Chase Park Plaza Thank you for the many wonderful compliments of The Chase Park Plaza. It always delights us to hear about a guest's positive experience. A St. Louis getaway can be the perfect escape and our location is just right for taking it all in. As you mentioned, our elevator does indeed require the use of your room key for added security. We take the safety of our guests seriously and hope that you were not too inconvenienced. We look forward to your next visit and we hope it’s soon.
"Nice but not worth the price"
The hotel itself was elegant and comfortable, but why does a 4 star hotel try to nickle and dime the guests at every turn. When you are paying 4 star prices already, how can you charge the guests a fee each day to use the internet? That's just being cheap and will make me stay elsewhere for my net trip to St. Louis.Genuine Hotels.com guest review
"Great location but needs a little update"
Chose the hotel to be in the Cental West End and within walking distance to restaurants. A very charming area. My room was very spacious with a view of Forest Park. However my bedspread had stains on the underside and when I called housekeeping for a replacement they sent one up immediately but this one had cigarette burns. So I gave up and threw it […] off. And got extra blankets. The hotel staff is very nice though and they mean well. Read moreGenuine Expedia guest review
"Very nice place!"
We booked our room on line, needing two beds as it was my husband, I and our 13 yr old daughter. When we got up to our room it only had 1 bed. I went back to the front desk and they were very kind to change our room and even upgrading us to a suite. We we very pleased. There are lots of places to eat within walking distance along with in the hotel also. […] We loved the theater right there too! Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you so much for providing details of your recent stay with us. Hearing that you were so pleased with the service you received from our associates is such a wonderful compliment and we are delighted you enjoyed your upgraded accommodations. Our location is truly one of the best in the city and we are glad you made the most of your time here. We hope to see you again soon at The Chase Park Plaza.
When we arrived with a family of 5 they realized the room we were booked for was too small so the manager moved us to a 2 bedroom suite which was beautiful and spacious. Location could not be better with West End restaurants around the cornerGenuine Hotels.com guest review
Really comfortable bed and linens. Very safe and beautiful area. Everything was great except the coffee.Genuine Hotels.com guest review
In a hotel of this price, I would expect staff to much more service oriented and kind. I ordered a bottle of champagne to be waiting in my room for my anniversary and had to call THREE TIMES to get it delivered, no apology offered or comp for my troubles. I would recommend this place because of its history and decor, but that's about it. Their was a […] large wedding there that was loud all throughout the hotel, which disrupted the hotel restaurant and the rest of the hotel. Our room was also located on the side of the pool, so the Sat. night band and loud drunk smokers from the wedding was not a really peaceful way to celebrate my anniversary. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing your thoughts. It seems that we missed the mark when it comes to some issues for you and for that we are truly sorry. Service is very important to us and it is regrettable if you experienced anything other than our very best. It is never our intent for a guest to feel disappointed in any way and we will be certain to share your comments with all of our associates. We hope to welcome you back in the future to provide you with a better experience. Thank you.
Service was outstanding especially the valet staffGenuine Hotels.com guest review
"Great hotel, wonderful location."
A once in a lifetime wedding and reception was the reason we stayed at this hotel. A lovely time.Genuine Expedia guest review
Response by Chase Park Plaza We love when a guest takes the time to detail all that they have enjoyed while staying with us, from our location, convenient to so much that makes this city spectacular to our smartly appointed accommodations. Weddings are truly a once in a lifetime experience here and it is wonderful to know you enjoyed such a lovely time. We hope to welcome you back for another amazing experience; thank you for your feedback.
"Wonderful classy Hotel: high end and families"
When in St. Louis this is our Hotel of choice; fabulous pool, cinema on the grounds, great dinning options in house as well as withing walking distance. The staff is most helpful and patient. Last visit it was rainy and we needed to borrow umbrellas. No problem; which was wonderful because we stay here to also enjoy the fabulous park across the street. […] The room had a kitchen and across the street from the hotel is a grocery which helps when the kids are with. I have yet to be disappointed with my stays here. Read moreGenuine Expedia guest review
Response by Chase Park Plaza We truly appreciate hearing from all of our guests, thank you! With so many unique features and attractions, The Chase Park Plaza has so much to offer and we are grateful for your mentioning what aspects you enjoyed during your stay. The little things certainly make a difference and we regret if you found anything amiss in your guest room. As you mentioned, our associates are always happy to help and will be delighted to know that you appreciated their hospitality. We hope to greet you again soon.
"A gem in the Central West End"
Great location. Walk to local restaurants and bars. Directly across from Forest Park and all of the attractions that it contains.Genuine Hotels.com guest review
Were not at the hotel much, but enjoyed the time we were there.Genuine Hotels.com guest review
Very niuce stary, the staff, bellman, valet and evdryone employed there were very helpfulGenuine Expedia guest review
Response by Chase Park Plaza Thank you so much for taking the time to share your story with us. We are thrilled to know that your visit to The Chase Park Plaza was such a positive experience. Providing our guests with incomparable service is of utmost importance to us and often the culmination of all of the touches make an experience that much more exceptional. We are located just minutes from of the greatest St. Louis destinations. It is our hope you will come visit us again soon!
"A gem of a hotsl"
Staff and room were great. The price of parking was a bit steep, but that was the only drawback.Genuine Hotels.com guest review
"Centals West accessible"
Very good service.Above average people staying there.No rif-raf.Genuine Hotels.com guest review
i really liked tis hotel maybe best in st louisGenuine Hotels.com guest review
"Historical Hotel in Outstanding Loction"
Staying at the Chase is an absolute treat. Being in the Central West End, you are located next to Forest Park (Zoo, Muny, History Museum, Art Museum, etc.), easy walk to the Metrolink, and a quick drive to all St. Louis destinations. The hotel is a St. Louis landmark that has been wonderfully updated to meet current customer needs.Genuine Hotels.com guest review
"One night was not enough!"
The staff was cold but professional. The outdoor pool and seating area around - simply gorgeous. We did not find out about the theatre until very late in the evening. Would have loved to check it out. Surrounding area, restaurants and bars were open late - some with live music. Would definitely stay here again. Room was very nice and decent shower head […] - sometimes hard to find in hotels. Read moreGenuine Hotels.com guest review
"Great location and amenities!"
The suites are adequately spacious. The location was amazing with ease to walk to restaurants, forest parl, shops, etc. the pool is beautiful. It is a very fun, lively hotel. Rooms could be cleaner.Genuine Hotels.com guest review
Hotel has a great location, historical significance, very helpful staff! Tenderloin room is highly over rated and over priced. Food was poor, service was terrible but wine list was nice.Genuine Expedia guest review
Response by Chase Park Plaza We sincerely appreciate that you took the time to share details of your stay at The Chase Park Plaza. When a guest provides us with a review such as yours, it allows us the opportunity to learn not only about what guests appreciate about our hotel but also any areas that we may need to address. While it is great to learn you enjoyed the history of our property as well as our location and service, we apologize if your dining experience was anything less than ideal in all ways. It is our hope that we can have another opportunity to welcome you back. Thank you for your feedback.
"Loved the Hotel"
Our 4-day stay was wonderful. The roll-away bed we ordered for our child was predictably uncomfortable. Otherwise, we will definitely look forward to staying at this hotel againGenuine Hotels.com guest review
"Nice, classy old-style hotel."
The furniture in the rooms was a little worn, but beds were comfortable and staff was first-rate.Genuine Expedia guest review
Response by Chase Park Plaza We love to help create special memories for our guests! Thank you for sharing your review of The Chase Park Plaza as well as your appreciation for so much that makes our historic hotel unique. From your enjoyment of the beauty of our grand hotel to our fantastic location and more, we are thrilled to have made your getaway so special. We hope to welcome you back for another visit soon.
"Its about the Amenities"
The hotel itself doesn't seem to add up to the cost, but when you consider the location, it makes sense.Genuine Expedia guest review
Response by Chase Park Plaza We appreciate you sharing your experience and although we are glad you enjoyed the charm of our historic property as well as our location, we never like to read when a guest feels their expectations weren't met in all ways. It is truly disheartening to know that we missed the opportunity to create a better experience for you. Please know that someone here is always available should any concerns arise as we would be more than happy to provide you with a stay that exceeds all that you are looking for. Thank you for your time and candid review.
"Beautiful facility but dirty rooms"
The hotel, its amenities, and its staff were fabulous. We arrived so late on Friday night, but they were so welcoming and friendly. We enjoyed Cafe Eau, and the staff here were also wonderful - courteous and attentive. The two main complaints that we had were the cleanliness of our room and the staff at Eau Bistro. The shelves in the bathroom were dusty […] and there was residue from the previous patrons in the shower. The glasses were filthy! We had used some of the mini bar items Friday night and they were never replaced, nor was the coffee. Then at Eau Bistro, when we told the waiter that we would like the Sunday brunch, he never came back. Not once! He was there taking care of his other tables, though. Luckily, the rest of the staff stopped by once in a while. Read moreGenuine Hotels.com guest review
"Great location - beautiful neighborhood"
The hotel was perfect. One complaint - the self parking garage elevators will not take you to your room. You are required go to the lobby and across the hotel to a different set of elevators, which is fine, no big deal except we were not informed of this at check in. It was rather confusing because the parking elevators will take you to all of the floors, […] i.e. our room was on the 5th fl. We went to the 5th floor only to find that our room # did not exist. We thought we had lost our minds; walking up & down hallways looking for our room # - it was late, we were tired & hungry and not in the mood to schlep our luggage all over the the wrong side of the hotel. Thankfully I had the hotel # & a cell phone & was able to call to for help. There was no signage. The hotel has a movie theater; the staff at the theater were very nice. Seating was okay; not extremely comfy but ok for a 1-1/2 hr movie. We had breakfast at Cafe Eau - the food was okay but the service was terrible. We had James who was not friendly nor in a good mood. We had to wait about 20 min for our check & another 5 for our change. There were only 5 tables in use so it was not busy. The mgr was there but did not come over to check on us. He asked the table behind us how everything was. We were clearly waiting around, our plates were empty & at the edge of the table and we were looking around for help yet he did not acknowledge us until we stood up and started to leave. Disappointing end to a great night. Read moreGenuine Hotels.com guest review
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