Great location, classic, historic feel. They placed me in a room which was half of a suite. Room was extremely small and had long skinny hallway that dead-ended at bolted door leading to other half. Those in other half were noisy and walls were thin. Room itself was filthiest I've experienced in years. Bathroom floor was dusty and there were unidentifiable […] garbage bits/remnants from previous inhabitants strewn under the vanity. Also mysterious gooey smears on headboard and used drinking glasses. Safe was broken and when I asked them to replace the ice bucket which was missing it took them far too long and when the maid service arrived she handed it to me with disdain, as though she were angry to have been inconvenienced. I travel every week and this was a memorable experience. Poor, surly service and a room that was extremely unclean. Would not recommend. Read moreGenuine Hotels.com guest review
We had a good stay but when we checked in they gave us the key to another persons room and we walked in on them and when we checked out they was trying to charge me when I had paid in advance for my stay, other then that everything was fine and the location was great for what we had planned for our trip.Genuine Hotels.com guest review
"Superb facility - convenient to everything"
We had a wonderful mid-week stay at the Chase Park Plaza. Great staff, valet parking, wonderful meal - all you could ask for. Just off I-64 near Barnes hospital, easy access to all St Louis locations and attractions. Highly recommended.Genuine Expedia guest review
Response by Chase Park Plaza Thank you so much for sharing your experience at The Chase Park Plaza. Our St. Louis location is certainly one of the greatest in the city and so close to many area destinations and attractions. It is our top priority to provide each and every one of our guests with an excellent experience and we love knowing that your stay was, as you put it, more than you could ask for! We value your feedback and recommendation. It would be our pleasure to welcome you back.
"Great location and hotel"
Have stayed at Chase Park Plaza on multiple occasions; always excellent!Genuine Hotels.com guest review
I was at the Park Chase Plaza for 2 nights during a visit to my daughter who is in school in St Louis. The room was huge and well appointed, the service impeccable and breakfast was excellent. I thought that the valet parking - the only option available - at $26 a day was pretty steep but other than that, it was a lovely stay.Genuine Hotels.com guest review
This hotel was nice to look at and the people were helpful except for the valets. One of the valets broke our window and it would not roll up and they didn't even bother to say anything to us. The temps were around 20 degrees outside and they left our window down all night with packages and other things in our vehicle that could have been stolen. There […] was no explanation as to what happen just a note written on our valet stub that window would not roll up. Not even sure why they rolled it down. We are currently working with the hotel managers to get the repair paid for. Our room was a one room suite which was nice but it was above the movie theatre in the hotel and we could smell the popcorn every time they made a new batch. We ordered room service one night and it was all nasty except the salads. That being said we did eat in The Tenderloin Restaurant in the hotel and the food was really good. This is a fancy restaurant though so I wouldn't wander in there in sweats or ball caps. Over all I probably wouldn't stay here again. Read moreGenuine Hotels.com guest review
"Lovely older hotel with a great fitness center!"
The staff upgraded me to a suite, so my Wash U student could stay with me. Charming staff.Genuine Expedia guest review
Response by Chase Park Plaza We couldn’t be happier that you chose to stay with us at The Chase Park Plaza during your time in St. Louis. Our historic hotel has so much to offer and it is wonderful to know you enjoyed your upgraded accommodations with your favorite Washington University student as well as our hospitable service! Santé Fitness & Wellness provides a welcoming place to achieve healthy balance among the five senses and is always a favorite with many of our guests. We do hope you will stay with us again soon.
"Clean...pretty....kind...needed more room"
Hotel was beautiful. ..wish room was larger for near $200 and that was a promotion. Movie theater didn't offer all genre of movies....disappointed cause that's why I chose hotel @that price. Had to leave out to see movie... check movie listing first.Genuine Hotels.com guest review
The hotel was clean and the staff were very nice and helpful. I would definitely stay here again especially with the awesome rate I got through Expedia.Genuine Expedia guest review
Response by Chase Park Plaza Thank you for providing an account of your stay with us at The Chase Park Plaza, we truly appreciate hearing from our guests to learn all that they have enjoyed while staying with us, including your kind words for our associates. We value your feedback and look forward to seeing you again.
"Pleasant employees and beautifull hotel"
Everything nice, room little too classicGenuine Hotels.com guest review
very elegant contemporary hotel. comfortable, clean with great amenities.Genuine Expedia guest review
Response by Chase Park Plaza It is such a pleasure to know you enjoyed your stay with us at The Chase Park Plaza. Our hotel truly does offer a timeless elegance and we are so glad to know you enjoyed a comfortable stay. We hope to see you again as it would be our pleasure to welcome you. Thank you for taking the time to share your impressions.
"Close to down town"
The service was great, top notch. The Valet was polite and sincere. Really great experience. Its the real deal as for as class goes. I will stay there again.Genuine Hotels.com guest review
I love the Chase Park Plaza, but the room this time was not great. Located and the bed backed up to the service elevator, so you could hear it all night.Genuine Hotels.com guest review
Customer service was horrible. Will probably not stay there again.Genuine Hotels.com guest review
"week end get away with family banquet, all perfect"
room small but must remember is historic hotel that is meticulously maintained and elegant, if was in chicago would be 300.00 nite. no complaints, staff very helpful and if you called for housekeeping for extra towels was within 10 min. Must valet car 26.00 overnite, Larry was very helpful and nice make sure you go up to 11th floor to see view of city, […] has memboralia room there of all presidents and stars that have stayed quaint few blocks right near hotel with coffee shops/etc museums near by Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing your impressions of The Chase Park Plaza. We are delighted that you enjoyed so many aspects of your stay with us from our exemplary service, views and more! Did you know that our hotel has quite a rich history? Our décor echoes the romance of times gone by complete with photos of some of our many famous guests. Our location has many amazing attractions just minutes from our front door and it is great to know you enjoyed visiting them. It would be our pleasure to welcome you back again.
"Great hotel and location"
Room was very nice and comfortable over all a fantastic hotelGenuine Expedia guest review
"Easy check in, great location"
Perfect comfortable beautiful room.Genuine Expedia guest review
Response by Chase Park Plaza We are delighted you have highlighted some of the aspects of your stay at The Chase Park Plaza. From our great location to our luxurious guest rooms, we hope everyone will enjoy the best possible stay and we love to know we met that goal with you. Our outdoor pool is definitely a must in the warmer months! We hope to see you again.
We stay at the Chase at least once a year in Jan. Between the restaurants, spa, movie theaters, bars we didn't leave the hotel for 2 days. It's a classic hoel and a gem in St. Louis.Genuine Hotels.com guest review
I have stayed at the Chase Park Plaza on multiple occasions, and have always enjoyed my stay. Clean rooms, great service, excellent amenities (restaurants, bars, etc.), and excellent location.Genuine Hotels.com guest review
"A Warm Welcome in an Arctic Storm"
Despite sub-zero temperatures outside and a chilly lobby, the staff graciously maintained good humour. The on-site movie theater, the near-by grocery store and excellent restaurants and even a helpful close-by pharmacy assured us of a pleasant getaway under difficult conditions. We could not have been more pleased.Genuine Hotels.com guest review
My new husband and I had a fabulous stay at the Chase for our wedding night! We enjoyed a delicious brunch as well! Thank You!Genuine Hotels.com guest review
"nice hotel wouldn't give it a 4 or 5 star rating"
was a pleasent stay overall but could have been alot better. the food wasn't very tasty at all, but also there was only one resturant open the two nights I stayed there. will go back but the reviews were very misleading its a 3 star tops, and that is being generous.Genuine Expedia guest review
Response by Chase Park Plaza While we are delighted to know you have enjoyed overall time with us, it is disheartening that we read that it wasn’t the best that it could be. Please know that we care deeply about providing the very best in service and we regret if you noted anything to the contrary or if our restaurant schedule was inconvenient for you. Your comments will be shared with our management team. Thank you for sharing your impressions.
"Impeccable customer service"
If you are going to visit St. Louis, you should stay at this hotel. The staff is incredibly gracious. The amenities including their fitness center are wonderful. The location is great - right off the interstate, close to downtown and walking distance to quaint shops and restaurants. Chase Park Plaza is a jewel!Genuine Hotels.com guest review
"Great service, an architectural gem, super clean!"
The Chase employees are all very helpful and friendly, the building is an architectural gem inside and out, and the rooms are clean, and well lighted. I highly recommend the Chase to anyone who wants a prime location to the numerous attractions of St. Louis!Genuine Hotels.com guest review
"A great place to spend New Year's Eve"
We spent the night at the Chase on New Year's Eve because we were having dinner at the Tenderloin Room. Dinner was great, dancing was fun and they did a great job welcoming 2014. The best part was taking an elevator up to our nice, quiet and comfortable room. It was pricey but know we did not have to get out and drive home on New Year's made it well […] worth it. We did not walk around in the neighborhood area of the hotel, but there were lots of people out. Read moreGenuine Hotels.com guest review
"Go for the location, not the hotel"
The surrounding area was great, but the hotel was not a great value. We had a piece or broken furniture in our room, and went through three irons before they found us one that worked. We we ordered room service, it just didn't show up. The staff was nice, and the room was clean and comfortable, they just don't seem to have the logistics and management […] down of their services. Since it was one of the higher priced hotels in the area, that was an issue for me. Read moreGenuine Hotels.com guest review
Stayed here for two nights during holidays. So elegant, luxurious, and comforting. Had my traveling kids over to my room for a homey, wonderful celebration. Room was big and homey so we could stretch out in comfort. Walked to nearby restaurants for dinner. Planned to see in-hotel movie but had seen all of the selections before so we just hung out. Everyone […] very helpful and was just a lovely stay. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing such a touching and personal story! We thoroughly enjoy knowing that The Chase Park Plaza was such a special part of your Christmas holiday with family. Next time we do hope you have the opportunity to enjoy a film at our on-site theater. We treasure your kind words and look forward to providing you with additional special memories in the future.
Right where we wanted to be in a room and hotel that delivers at a high level. Paying for parking is never a pleasant thing, but worth it for all that is offered in this hotel.Genuine Expedia guest review
Response by Chase Park Plaza We believe it is the little things that count and while we are glad to know you enjoyed your accommodations as well as our location, we couldn't be more disappointed to learn that you were troubled in any way by our parking fee in our secure garage. Alternatively, there is public parking surround the hotel. Thank you for sharing your experience with us, it is our hope to welcome you back again.
They do not provide anything in the rooms (bottles of water, frig, coffee maker, coffee, etc.). They make you go downstairs to BUY everything. If there computers are down, they do not have a back up plan to check people in! So you left sitting around waiting for room!Genuine Hotels.com guest review
Very few room amenities nothing for coffee, no mini fridge on fourth floor and band from lobby was so loud we couldn't sleepGenuine Hotels.com guest review
We live in the area, but I surprised my husband with a night away at the Chase. We ate dinner at a local restaurant within walking distance in the Central West End. Then we saw a movie at the hotel's theater. All was great with our stay and our room. Wished breakfast was served longer in the mornings at the restaurants because we wanted to sleep in. […] So we went to a local restaurant for breakfast instead. Next time we may just do breakfast in bed with room service. Lovely hotel and a fun experience to get away! Read moreGenuine Expedia guest review
Response by Chase Park Plaza You don’t need to travel far from home to enjoy an incredible getaway! Thank you so much for providing feedback of your stay with us at The Chase Park Plaza. What a wonderful surprise to share with your husband. The area surrounding our hotel is amazing with so many fun destinations right outside our doors. When you are ready to relax, sit back and enjoy the latest films at our very own theater. Breakfast in bed is a romantic experience and is a great way to enhance your visit even more. We look forward to your next visit.
We love staying at the chase .Genuine Hotels.com guest review
"Lovely historic hotel close to attractions"
We stayed three days, two nights. Loved our suite. Be sure to ask for a view of the park. Enjoyed a jazz musician playing in the lobby in the evening. Staff for the most part were fantastic. Heads up: Mini fridge filled with pricey snacks and no microwave. We brought a small cooler for drinks and munchies. There is a grocery store up the street on […] Lindell. Would definitely stay there again. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for taking the time to share your comments. We are so glad to know you enjoyed our location so immensely while staying with us at The Chase Park Plaza. There are some amazing attractions just outside our doors and we are delighted you noted so many here. Our associates work hard to create a welcoming experience for all of our guests and we are glad to know you found them to be nice overall. We do apologize if you encountered any housekeeping issues in your guest room and will be sure that the appropriate departments are made away of the matters you mentioned. We appreciate your input and hope to see you again.
Chase gives you all the elements that mature, sophisticated, people who appreciate having all their needs met with the right touch. Chase brings a sense of how the industry use to cater to ones stay away from home. If you're there for business or pleasure, I'm confident in saying.....you'll want to return to Chase!Genuine Expedia guest review
Response by Chase Park Plaza The Chase Park Plaza certainly has a rich history and knowing that you enjoyed the classy quality this history imparts is music to our ears. It's always such a pleasure when guests share their appreciation for our hotel and location. Thank you for letting us know about your stay. We are delighted you felt so well cared for. It would be our pleasure to welcome you back for another visit.
We ended up spending most of our Christmas week at the Chase. Our first room was very loud and seemed to sit right over a dance party room. I tried to call the front desktop the phone didn't work. Hot, tired, at 10:00pm I went back to the front desk. In just s few short minutes we were upgraded to a suite with great view and perfectly silent. We stayed […] 4 nights. We enjoyed the theater, the neighborhood, the various bars, and we're even able to host a few friends in our suite. It was the next best thing to being home with family. Read moreGenuine Expedia guest review
Response by Chase Park Plaza What a delightful review, thank you! We love to know that The Chase Park Plaza was your home away from home for the holiday season. With so much to see and do in the St. Louis area, strolling the shops can be such a festive experience. We do apologize for any issues you encountered with your initial accommodations but it is wonderful to know you enjoyed the upgrade to such a peaceful suite and that you were able to entertain friends so easily. Please know that your comments regarding our associates will be shared with everyone to ensure that our hospitable service is maintained at every level. We do hope you will stay with us again.
"A Fine Stay, As Always"
I began staying at the Chase when I was a boy. During the years when it was closed, I lived in another part of the country and so never had to miss it. By the time I moved back, it was open once more, grander even than I remembered. It is, quite simply, a brilliant hotel in a perfectly lovely part of the city. I cannot imagine a more pleasurable retreat […] from holiday shopping. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Providing our guests with cherished memories is so important to us, thank you for sharing your appreciation for The Chase Park Plaza. It is truly great to know that you enjoyed such a fantastic stay again after all of these years and found our hotel to be even grander than your recollection! We are delighted to have provided you with such a pleasurable retreat form the hustle and bustle of the holiday season. Thank you for the feedback, we look forward to your return.
"Holiday with my family"
Greeted with great service In a timely way. We needed help because our room was located right on top over a loud dance, the front desk assistants offerr to move us to a much quieter upgraded room. We stayed for the holiday. We enjoyed through city lights and holiday warm. Thanks for Letting spend Christmas with you ,,Genuine Expedia guest review
Response by Chase Park Plaza Enjoying family holiday traditions with a stay at The Chase Park Plaza can be so special! Thank you for sharing your feedback. We are delighted you found so much to be great, including the upgraded room accommodations. It is regrettable, however, if you experienced any delay in service while waiting for beverages in the bar. Your comments will be shared with our associates. We do hope to see you and your family again, thank you for your review.
My husband and I would definitely go back. It is a very classy hotel. Be aware that they charge a fair amount for parking per day. ,,ask about this when reserving a room. We had very noisy neighbors as well as periodic hallway noise. This can happen anywhere but would recommend monitoring the hallways periodically on the weekends. We loved our experience […] and would highly recommend the Chase...great location for Forest Park activities and well as west end access. Read moreGenuine Hotels.com guest review
"Comfort and crepes"
We had a great stay at the Chase! Went to the bar downstairs and they had a great dj. The room was bigger than expected and the bathroom was one of the nicest hotel bathrooms I have seen. Went around the corner from the hotel and had crepes for breakfast at a neighboring restaurant. Had a wonderful stay!Genuine Hotels.com guest review
"Elegant hotel !"
Absolutely wonderful!Genuine Expedia guest review
Response by Chase Park Plaza Thank you so much for letting us know about your stay at The Chase Park Plaza. We couldn’t be happier to know you found everything to be, as you put it, absolutely wonderful! It is our hope that you will come and visit again soon.
Really nice!Genuine Hotels.com guest review
"Excellent Hotel- 5 star!"
Hotel staff was extremely pleasant and helpful. The lobby and rooms were tastefully done. With three restaurants onsite, a great salon/spa, a movie theatre and fitness center- what more can you ask for?Genuine Expedia guest review
Response by Chase Park Plaza We are thrilled you enjoyed so much of your stay with us at The Chase Park Plaza from your comfortable guest room accommodations to use of Santé, our on-site fitness facilities. With all that you have highlighted, indeed what more could you ask for? We do apologize if you encountered any housekeeping issues in your guest room, however and will be certain to share your comments with our associates so that everything is at its freshest. Thank you for your feedback, we hope to welcome you back again for another visit soon.
"no manager on duty?"
On a saturday night we were told no manager was on duty to make decisions on charges???Genuine Hotels.com guest review
Although I made my reseveration through Expedia, when I contacted the hotel the following day, they could not find my reservation even after I provided them with my confirmation. I contacted the in-house reservation the following day, the Agent asked for last for first and last name, then the confirmation number which I provided. She placed me on hold […] for about 5 mins, then came back on the line only to tell me that she could not find the reservation. I then asked her to check again, she placed me on hold the second time.......when she came back on line, she told me that she finally found my reservation. About an hour later, I contacted the Front Desk to make sure they have the reservation as I would be checking in later that afternoon. The Front Desk Agent could not locate the reservation even after the Reservation Agent confirmed that she located my reservation. It was rather frustrating to say the least. As for as I'm concerned, I did not think they know what they were doing. Read moreGenuine Expedia guest review
Response by Chase Park Plaza While it would be out of turn for us to address any issues regarding third party bookings, it is truly regrettable that you encountered any difficulties while confirming your reservations in any way. Please accept our most sincere apologies. We hope that the remainder of your encounter met with your expectations and hope that you will choose to stay with us again in the future.
No continental breakfast....but everything else was wonderful! Great valet parking experience. Very friendly and accommodating!Genuine Hotels.com guest review
"Great Stay in the Central West End"
Have stayed at this Great Hotel for many years now and always enjoy it. It is always clean and comfortable and the staff is friendly. Also, we love how you can walk to a number of stores, restaurants, and pubs, not to mention historic Forest Park.Genuine Hotels.com guest review
"Wonderful Place To Stay"
Beautiful classic hotel. Great location in the central west end. The was clean, spacious, and beautifully appointed. The staff was very helpful. The only comment is that if you want a bathtub, be sure to ask at check-in to avoid being given a shower.Genuine Hotels.com guest review
Great hotel with a great bar that had reasonable prices for drinks. Nice neighborhood. Friendly people at the front deskGenuine Hotels.com guest review
I was very disappointed that I was told there was free parking, but in fact it is $17 per night. The person on the front desk was unhelpful and smarmy. I will never stay at this hotel again. It is way over priced for sitting in the middle of the hospital district, with sirens blaring all night long. Very disappointed.Genuine Hotels.com guest review
"Nice hotel shame about service"
The front desk, bellhop, cleaning staff, and bar staff in main bar were great. However, the staff in the lobby bar were a joke - getting a drink entailed almost getting it yourself. The breakfast/brunch staff were worse. They made us and another couple wait so long (25 mins) that breakfast was over and the bill could be charged as brunch (3x the pr […] ice). Read moreGenuine Hotels.com guest review
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