"Chase is the Place!"
Great Hotel and ExperienceGenuine Hotels.com guest review
Had high hopes for our anniversary but were let down… the room was just blah. Nothing to write home about. Good thing there are so many great things to do within walking distance that made up for the lackluster room. I think some of the drury inns that we have stayed in were way nicer.Genuine Hotels.com guest review
"THE place to stay"
Check in was very easy; clean room; very friendly staff. Would definitely go back there againGenuine Hotels.com guest review
It was clean and well taken care of but service and accommodations are but at other hotels for the money.Genuine Hotels.com guest review
"Beautiful hotel overlooking Forest Park"
We stayed two nights in a one bedroom suite with a fold out couch. It was plenty of room for our family of four. The staff at the hotel were courteous and prompt with requests. Our room had a beautiful view of Forest Park. The location of the hotel is within walking distance of many restaurants, shops and the Metrolink.Genuine Expedia guest review
Response by Chase Park Plaza We love when a guest takes the time to detail all that they have enjoyed while staying with us from our location, convenient to so much that makes this city spectacular to our smartly appointed accommodations. A family trip to St. Louis sounds fantastic! Our associates always hope to help guests in all ways, thank you for acknowledging their efforts. We hope to welcome you back for another amazing experience, thank you for your feedback.
"Beautiful, historic hotel by Forest Park"
Stayed 3 nights while visiting St Louis for the first time. Hotel was beautiful, well maintained, clean, and the staff was very friendly. The style made me feel like I had been transported back to the days of glamour and luxury at hotels without being snooty. It provided great accessibility to all the sites and universities also!Genuine Expedia guest review
Response by Chase Park Plaza The Chase Park Plaza is truly a unique, historic property, thank you! It is wonderful to know that you enjoyed the luxury and glamour of our hotel with friendly, hospitable service. Our location makes getting around to all of the best St. Louis destinations easy. It is our hope to welcome you back again for another great stay.
"Location was wonderful!"
Great location because it was walking distance to lots of restaurants and bars. A little more expensive than needed to be - could use a bit of an update.Genuine Expedia guest review
Response by Chase Park Plaza We truly appreciate hearing from all of our guests, thank you! With so many unique features and attractions, The Chase Park Plaza has much to offer and we are grateful for your mentioning what aspects you enjoyed during your stay, including our amazing Central West End location. The little things certainly make a difference and we regret if you were not fully impressed with our furnishings and hope that it did not impact your stay too greatly. We would love to welcome you again in the future.
"Close to Forest Park!!"
Love the Hotel!!Genuine Hotels.com guest review
"Nice hotel in Forest Park Area"
The Chase Park Plaza is a great location as it is within walking distance of shops and restaurants. The only drawback to the location is the proximity to Barnes Jewish Hospital. The ambulance sirens woke me every night. The hotel bar had a great seating area outside of the cinema where I was able to read while the kids went to the movies. The desserts […] were excellent. The Sunday brunch is supposedly award winning. It's $42/person and didn't look like enough for that price. We had reservations, but didn't stay to eat. Our waitress couldn't explain the details of the brunch in English and the manager actually yelled at me when I tried to get something from the "breakfast" side of the restaurant instead of the brunch side. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you so much for taking the time to provide feedback about your stay with us. Our location certainly offers easy access to much that the area has to offer and we couldn’t be happier to know you enjoyed the great on-site amenities of our historic hotel as well as the service you received from our associates. We apologize, however, if you encountered any issues with our breakfast buffet. Excellent service at every level is paramount and we regret if you encountered anything less. Your comments will be shared with everyone here. We hope to welcome you back again for your next visit to St. Louis.
"Nice hotel, but condescending staff"
Stayed for the weekend. The room was clean and spacious, however the fitness center had limited hours so I was not able to work out early evening, after returning from a day of sight seeing. The movie theater located on the property was very convienient. The front desk staff was not able to locate our reservation so there was a bit of a delay before […] the manager was able to help her locate it. Also, rather than first considering that there was a problem with her accessing our reservation, the front desk staff suggested that we were at the wrong hotel. Otherwise, it was a very nice stay. Read moreGenuine Hotels.com guest review
"To much for parking"
Very nice Hotel. Room nice. Air flow poor. Nothing but analog TV. Come on this is the 21 Century. Have to pay for WiFiGenuine Expedia guest review
Response by Chase Park Plaza While we are glad you appreciated our convenient location, we regret not fully meeting your expectations during your recent stay at our hotel. The honest and open feedback of our valued guests is important to us and we ask that you please accept our apology for any inconveniences you encountered. Your comments will be shared with management team as we hope to improve upon all we that we offer. We hope to be able to welcome you back in the future. Thank you for your comments.
"Great location near plenty of dining and the park."
We were overall happy with our experience. I read other reviews about problems with the valet. They were spectacular as far as I'm concerned. We were easy in and easy out every time, and they were always busy. Our room was on the 3rd floor with a view of...a roof and a wall. Our mini-bar was empty (but who wants to spend $4 for a coke anyway..especially […] when there's a convenient grocery store right next door). We had no coffee maker. We aren't coffee drinkers, so no problem, but still something that should not be overlooked at this price point. Those were minor details..no problem, really. But our suite was right by the elevator. Boo. From the living area, no worries, but in the bedroom, you could hear it going up and down and up and down all night. I'd stay here again, but I'd make appoint to ask for a room that wasn't right by the elevator. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for taking the time to share your thoughts. While we are delighted to know that you enjoyed your overall time with us, it certainly seems that we missed the mark regarding some issues for you, and for that we must apologize. Please know that this is not the typical experience for our guests and we will be sure to share your comments with our management team. Coffee and tea making amenities are available in all guest rooms, but we regret if this particular convenience was overlooked or if your peace was disrupted by sounds outside our guest room. If there is anything you need while you are staying, all you need to do is ask and our associates are always happy to help. We hope to welcome you back again so that we can impress you with all that we have to offer.
"Don't judge a book by its cover"
Hotel did not recognize my reservation from expedia had to show the my confirmation on my phone. With that the room type I reserved could not be honored. I realize that room types cannot be guaranteed but to expect a family of three utilize a pull out couch. Not what I signed up for. The room or suite as they say was filthy dirty, we never received […] the linens for the pull out couch Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for your candor. We are truly disappointed that we were not able to provide the most excellent encounter possible for your recent visit. While it would be out of place for us to address any issues with third party bookings, we regret any inconvenience. Please be assured that providing excellent service throughout every department is extremely important to us and we apologize if there was anything amiss. Our need for attention to detail will be re-emphasized with our housekeeping associates. Your feedback enables us to critically assess our performance and understand the required areas of improvement, and we appreciate the time you have taken to share your opinions with us.
staff and everyone on site was very accomadating - pleasant and met all of our needs and more.Genuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing your feedback as well as your wife’s birthday getaway with us. We are happy that your special night exceeded your expectations so completely, from the hospitable service of our associates all the way to our convenient location. We do hope that your wife’s reaction was not cause for too much discomfort and hope that you will allow us the honor of welcoming you back again soon.
"Every bit worthy of the price"
I've stayed here before, and in both instances, I found the hotel worthy of the money I spent. The place is HUGE with tons of ballrooms, a theater, bars, restaurants, and plenty of rooms. The food at Cafe Eau and the Eau Bistro are excellent. The parking garage is huge and has direct access to the hotel on the 3rd floor if you don't want to valet. There […] are tons of places to eat, drink, and have fun within walking distance. In all, there are a lot of hotels and not everyone wants to spend up like this, but if you're looking for an exquisite hotel and stay, this is the place. Read moreGenuine Hotels.com guest review
We came to the hotel for my sister's 30th birthday. Not only did they have multiple fine dining restaurants to choose from the decor was exquisite. They had a movie theater in the hotel which made our lazy Sunday easier for us to enjoy. We learned this hotel has sheltered many presidents in the past. It is a great location and all the staff including […] housekeeping greeted us and stopped to make small talk with us. They gave us a sense of belonging and welcomed us back at anytime. I visited the spa and had the hot rock massage it was the bomb! The pool wasn't opened but you could still access the patio for some good late night conversation. I will definitely stay there again. Read moreGenuine Expedia guest review
Response by Chase Park Plaza If these walls could talk! The Chase Park Plaza has welcomed many notable celebrities and political figureheads over the years, but all of our guests are just as special to us. We are delighted you enjoyed your celebratory visit complete with comfortable accommodations, excellent service and unique amenities. Our movie theater is perfect for sitting back and relaxing and our spa is always a favorite with many of our guests. We would be happy to see you again. Thank you for your feedback.
"Great hotel in a great neighborhood"
Was very impressed with the hotel suite - two rooms and a very comfy bed. The staff were attentive and very professional. The food was excellent, with a very decadent Sunday brunch buffet; oysters, multiple desserts and very tender pork rib brisket. There was more for me to experience than I had time in the day ... but only if you're willing to spend […] a relatively 'pretty penny' in the process. Read moreGenuine Expedia guest review
Response by Chase Park Plaza It’s so nice to hear that your visit to St. Louis was made enjoyable by your stay at The Chase Park Plaza. We strive to provide each and every one of our guests with the utmost in service and comfort and we’re pleased that we met that goal with your experience. Our Sunday Brunch is one of the most popular meals here and certainly should not be missed! It would be our pleasure to welcome you back for another great stay very soon. Thank you for your kind review.
OutstandingGenuine Hotels.com guest review
"rooms and hallways are unclean"
From the time we arrived which was at 3:45 for a check in of 4, we waited over an hour to get a room which had been booked for over a week. We felt the initial staff to be rude and unwelcoming from a professional standpoint. The room was sub par in cleanliness and the carpets were very stained. The best part of our stay was the bell hop, splendid man, […] very helpful. Read moreGenuine Hotels.com guest review
"Elegant surroundings and great location"
Being located in the Central West End of St. Louis is a definite advantage because of close proximity to Forest Park and a very cool neighborhood filled with good restaurants and interesting retail stores. We rented a 1 bedroom suite that was huge, comfortable and so quiet even on nights when there were loud parties going on in the hotel. Had a nice, […] helpful chat with bellman Larry about transportation to the airport, and he was probably your typical friendly staffer at the hotel. Very pleasant experience, especially at a terrific bargain rate through Expedia. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for providing details about your stay at The Chase Park Plaza. We are delighted to know you were able to appreciate much of what makes our historic property so unique and that our location was just right for your time in St. Louis. Everyone here will be anxiously awaiting your return, as it will be our pleasure to welcome you back.
Great neighborhood and overall experience. Staff is very helpful and friendlyGenuine Expedia guest review
Response by Chase Park Plaza We think your review is great! Thank you so much for sharing your appreciation of The Chase Park Plaza as well as our friendly and helpful associates. It would be our pleasure to welcome you back again.
Our experience was great. Everyone was very accomidatingGenuine Expedia guest review
Response by Chase Park Plaza We are delighted you enjoyed such a positive experience while staying with us at The Chase Park Plaza and found our location to be convenient for your trip. Our associates love what they do and will appreciate your kind words. We hope to welcome you back again. Thank you for taking the time to share your feedback.
Great location, classic, historic feel. They placed me in a room which was half of a suite. Room was extremely small and had long skinny hallway that dead-ended at bolted door leading to other half. Those in other half were noisy and walls were thin. Room itself was filthiest I've experienced in years. Bathroom floor was dusty and there were unidentifiable […] garbage bits/remnants from previous inhabitants strewn under the vanity. Also mysterious gooey smears on headboard and used drinking glasses. Safe was broken and when I asked them to replace the ice bucket which was missing it took them far too long and when the maid service arrived she handed it to me with disdain, as though she were angry to have been inconvenienced. I travel every week and this was a memorable experience. Poor, surly service and a room that was extremely unclean. Would not recommend. Read moreGenuine Hotels.com guest review
We had a good stay but when we checked in they gave us the key to another persons room and we walked in on them and when we checked out they was trying to charge me when I had paid in advance for my stay, other then that everything was fine and the location was great for what we had planned for our trip.Genuine Hotels.com guest review
"Superb facility - convenient to everything"
We had a wonderful mid-week stay at the Chase Park Plaza. Great staff, valet parking, wonderful meal - all you could ask for. Just off I-64 near Barnes hospital, easy access to all St Louis locations and attractions. Highly recommended.Genuine Expedia guest review
"Great location and hotel"
Have stayed at Chase Park Plaza on multiple occasions; always excellent!Genuine Hotels.com guest review
I was at the Park Chase Plaza for 2 nights during a visit to my daughter who is in school in St Louis. The room was huge and well appointed, the service impeccable and breakfast was excellent. I thought that the valet parking - the only option available - at $26 a day was pretty steep but other than that, it was a lovely stay.Genuine Hotels.com guest review
This hotel was nice to look at and the people were helpful except for the valets. One of the valets broke our window and it would not roll up and they didn't even bother to say anything to us. The temps were around 20 degrees outside and they left our window down all night with packages and other things in our vehicle that could have been stolen. There […] was no explanation as to what happen just a note written on our valet stub that window would not roll up. Not even sure why they rolled it down. We are currently working with the hotel managers to get the repair paid for. Our room was a one room suite which was nice but it was above the movie theatre in the hotel and we could smell the popcorn every time they made a new batch. We ordered room service one night and it was all nasty except the salads. That being said we did eat in The Tenderloin Restaurant in the hotel and the food was really good. This is a fancy restaurant though so I wouldn't wander in there in sweats or ball caps. Over all I probably wouldn't stay here again. Read moreGenuine Hotels.com guest review
"Lovely older hotel with a great fitness center!"
The staff upgraded me to a suite, so my Wash U student could stay with me. Charming staff.Genuine Expedia guest review
"Clean...pretty....kind...needed more room"
Hotel was beautiful. ..wish room was larger for near $200 and that was a promotion. Movie theater didn't offer all genre of movies....disappointed cause that's why I chose hotel @that price. Had to leave out to see movie... check movie listing first.Genuine Hotels.com guest review
The hotel was clean and the staff were very nice and helpful. I would definitely stay here again especially with the awesome rate I got through Expedia.Genuine Expedia guest review
Response by Chase Park Plaza Thank you for providing an account of your stay with us at The Chase Park Plaza, we truly appreciate hearing from our guests to learn all that they have enjoyed while staying with us, including your kind words for our associates. We value your feedback and look forward to seeing you again.
"Pleasant employees and beautifull hotel"
Everything nice, room little too classicGenuine Hotels.com guest review
very elegant contemporary hotel. comfortable, clean with great amenities.Genuine Expedia guest review
Response by Chase Park Plaza It is such a pleasure to know you enjoyed your stay with us at The Chase Park Plaza. Our hotel truly does offer a timeless elegance and we are so glad to know you enjoyed a comfortable stay. We hope to see you again as it would be our pleasure to welcome you. Thank you for taking the time to share your impressions.
"Close to down town"
The service was great, top notch. The Valet was polite and sincere. Really great experience. Its the real deal as for as class goes. I will stay there again.Genuine Hotels.com guest review
I love the Chase Park Plaza, but the room this time was not great. Located and the bed backed up to the service elevator, so you could hear it all night.Genuine Hotels.com guest review
Customer service was horrible. Will probably not stay there again.Genuine Hotels.com guest review
"week end get away with family banquet, all perfect"
room small but must remember is historic hotel that is meticulously maintained and elegant, if was in chicago would be 300.00 nite. no complaints, staff very helpful and if you called for housekeeping for extra towels was within 10 min. Must valet car 26.00 overnite, Larry was very helpful and nice make sure you go up to 11th floor to see view of city, […] has memboralia room there of all presidents and stars that have stayed quaint few blocks right near hotel with coffee shops/etc museums near by Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing your impressions of The Chase Park Plaza. We are delighted that you enjoyed so many aspects of your stay with us from our exemplary service, views and more! Did you know that our hotel has quite a rich history? Our décor echoes the romance of times gone by complete with photos of some of our many famous guests. Our location has many amazing attractions just minutes from our front door and it is great to know you enjoyed visiting them. It would be our pleasure to welcome you back again.
"Great hotel and location"
Room was very nice and comfortable over all a fantastic hotelGenuine Expedia guest review
Response by Chase Park Plaza What more could we ask for than to know one of our guests has enjoyed such a fantastic stay with us at The Chase Park Plaza? Thank you for taking the time to share your feedback. We are delighted that you appreciated our comfortable accommodations. Please come stay again soon.
"Easy check in, great location"
Perfect comfortable beautiful room.Genuine Expedia guest review
Response by Chase Park Plaza We are delighted you have highlighted some of the aspects of your stay at The Chase Park Plaza. From our great location to our luxurious guest rooms, we hope everyone will enjoy the best possible stay and we love to know we met that goal with you. Our outdoor pool is definitely a must in the warmer months! We hope to see you again.
We stay at the Chase at least once a year in Jan. Between the restaurants, spa, movie theaters, bars we didn't leave the hotel for 2 days. It's a classic hoel and a gem in St. Louis.Genuine Hotels.com guest review
I have stayed at the Chase Park Plaza on multiple occasions, and have always enjoyed my stay. Clean rooms, great service, excellent amenities (restaurants, bars, etc.), and excellent location.Genuine Hotels.com guest review
"A Warm Welcome in an Arctic Storm"
Despite sub-zero temperatures outside and a chilly lobby, the staff graciously maintained good humour. The on-site movie theater, the near-by grocery store and excellent restaurants and even a helpful close-by pharmacy assured us of a pleasant getaway under difficult conditions. We could not have been more pleased.Genuine Hotels.com guest review
My new husband and I had a fabulous stay at the Chase for our wedding night! We enjoyed a delicious brunch as well! Thank You!Genuine Hotels.com guest review
"nice hotel wouldn't give it a 4 or 5 star rating"
was a pleasent stay overall but could have been alot better. the food wasn't very tasty at all, but also there was only one resturant open the two nights I stayed there. will go back but the reviews were very misleading its a 3 star tops, and that is being generous.Genuine Expedia guest review
Response by Chase Park Plaza While we are delighted to know you have enjoyed overall time with us, it is disheartening that we read that it wasn’t the best that it could be. Please know that we care deeply about providing the very best in service and we regret if you noted anything to the contrary or if our restaurant schedule was inconvenient for you. Your comments will be shared with our management team. Thank you for sharing your impressions.
"Impeccable customer service"
If you are going to visit St. Louis, you should stay at this hotel. The staff is incredibly gracious. The amenities including their fitness center are wonderful. The location is great - right off the interstate, close to downtown and walking distance to quaint shops and restaurants. Chase Park Plaza is a jewel!Genuine Hotels.com guest review
"Great service, an architectural gem, super clean!"
The Chase employees are all very helpful and friendly, the building is an architectural gem inside and out, and the rooms are clean, and well lighted. I highly recommend the Chase to anyone who wants a prime location to the numerous attractions of St. Louis!Genuine Hotels.com guest review
"A great place to spend New Year's Eve"
We spent the night at the Chase on New Year's Eve because we were having dinner at the Tenderloin Room. Dinner was great, dancing was fun and they did a great job welcoming 2014. The best part was taking an elevator up to our nice, quiet and comfortable room. It was pricey but know we did not have to get out and drive home on New Year's made it well […] worth it. We did not walk around in the neighborhood area of the hotel, but there were lots of people out. Read moreGenuine Hotels.com guest review
"Go for the location, not the hotel"
The surrounding area was great, but the hotel was not a great value. We had a piece or broken furniture in our room, and went through three irons before they found us one that worked. We we ordered room service, it just didn't show up. The staff was nice, and the room was clean and comfortable, they just don't seem to have the logistics and management […] down of their services. Since it was one of the higher priced hotels in the area, that was an issue for me. Read moreGenuine Hotels.com guest review
Stayed here for two nights during holidays. So elegant, luxurious, and comforting. Had my traveling kids over to my room for a homey, wonderful celebration. Room was big and homey so we could stretch out in comfort. Walked to nearby restaurants for dinner. Planned to see in-hotel movie but had seen all of the selections before so we just hung out. Everyone […] very helpful and was just a lovely stay. Read moreGenuine Expedia guest review
Response by Chase Park Plaza Thank you for sharing such a touching and personal story! We thoroughly enjoy knowing that The Chase Park Plaza was such a special part of your Christmas holiday with family. Next time we do hope you have the opportunity to enjoy a film at our on-site theater. We treasure your kind words and look forward to providing you with additional special memories in the future.
Right where we wanted to be in a room and hotel that delivers at a high level. Paying for parking is never a pleasant thing, but worth it for all that is offered in this hotel.Genuine Expedia guest review
Response by Chase Park Plaza We believe it is the little things that count and while we are glad to know you enjoyed your accommodations as well as our location, we couldn't be more disappointed to learn that you were troubled in any way by our parking fee in our secure garage. Alternatively, there is public parking surround the hotel. Thank you for sharing your experience with us, it is our hope to welcome you back again.
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