All hotels in St. Louis, Missouri, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here212 N Kingshighway, St. Louis, MO, 63108, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 634 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.6
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was a one night stay on a Sunday evening. No complaints over all.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for commenting on your overnight stay at the Chase Park Plaza. We are pleased you enjoyed your visit and look forward to welcoming you back.
Other trip Feb 22, 2015
Midwest
US
4.0 / 5Excellent
"Good Hotel overall"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great hotel for a getaway. Added bonus with movie theatre on premises. The guy behind the ticket window was horrible, didnt even say hi to my wife and I. Hotel staff was great. Good bar for and after dinner cocktail.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
Cedric
US
5.0 / 5Outstanding
"A GREAT FAMILY GETAWAY ....."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
An inconvenient situation, furnace broke at home ...... and we were greeted with friendliness and a professional staff. We were given an upgrade to make our stay even more pleasant. The restaurant was fabulous.
Genuine Expedia guest review
Response by Chase Park Plaza
We are grateful that we could help turn an unfortunate situation like a home furnace issue into a pleasant escape for you and your family. Thank you for choosing the Chase Park Plaza for your impromptu family getaway. We’re pleased you enjoyed upgraded accommodations and got to see and do so much during your time with us. It would be our pleasure to welcome you back for another visit soon.
Other trip Feb 21, 2015
Dani
US
4.0 / 5Excellent
"Stately old hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A perfect location for events in and around St. Louis.
Genuine Expedia guest review
Response by Chase Park Plaza
Situated on the Central West End near beautiful Forest Park, Chase Park Plaza is an ideal place to stay when your wish is to explore all that our great city has to offer. Thank you for your kind review and for providing the highlights of your visit. It is our hope that you’ll return for another pleasant stay next time you’re in St. Louis.
Other trip Feb 21, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, great staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a problem with comforter cleanliness upon arrival. Issue was addressed immediately by staff. Overall very good experience. Theater on site was great when the snow came calling.
Genuine Expedia guest review
Response by Chase Park Plaza
We are so pleased that you enjoyed your stay at the Chase Park Plaza and that our staff provided attentive service anytime you needed it. Catching a movie at our on-site theater, Chase Park Plaza Cinemas, is a wonderful way to spend a snow day. Thank you for your comments, please come back again soon.
Other trip Feb 20, 2015
Greg
US
4.0 / 5Excellent
"Great for my Business Trip."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great Stay. Free upgrade to a Suite since it was my first stay. And generally great service. No complaints at all, other than a little road noise from the main highway, but not significant unless you are extremely sensitive.
Genuine Hotels.com guest review
2 night business trip Feb 11, 2015
Brandon
US
5.0 / 5Outstanding
"A bargin in St Louis"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel staff(especially Kyle at the front desk) was very nice and helpful. They upgraded out room to a beautiful suite.
Genuine Hotels.com guest review
2 night family trip Feb 14, 2015
Jill
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was a perfect night!
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Ryan
US
5.0 / 5Outstanding
"Beautiful Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing stay! So much to do around there!
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
kevin
US
3.0 / 5Good
"rate the chase"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Could not get a hold of the front desk, and when i did they did not get back with me when i had a question
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Lee H
US
4.0 / 5Excellent
"Old school eligence"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great romantic getaway , short can ride to everything interesting in STL and across. The street from forest park " STL version of Central Park " Has a great " love seating " movie threaters . Not cheap but worth the money
Genuine Expedia guest review
Response by Chase Park Plaza
How wonderful to read about your getaway to the Chase Park Plaza. Our property’s location, as you mentioned, is situated near a number of St. Louis attractions including the beautiful Forest Park. We’re delighted you got to experience the local area as well as our on-site theater. Thank you for your review, we hope to have the pleasure of welcoming you back again.
Other trip Feb 16, 2015
A Traveler
US
1.0 / 5Poor
"No impressed at all for the second time."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
I live in St Louis. This was my second time at the Chase Park Plaza. Needless to say I was not impressed once again. It was old and not what i expected for the money spent. I was charged 3 times for parking and then told it would take up to a week after I called to have a credit issued. The accounting department was rude and did not appear to care. I will not stay at the Chase Park Plaza again.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for returning to our property for a local getaway. While we are glad to read that you received a resolution to your billing concern, we deeply regret that your experience overall was not more positive. Please accept our sincere apologies for any inconvenience you encountered. Your comments have been shared with our management team and we hope that you will reconsider a future stay so that we can truly impress you.
Other trip Feb 15, 2015
Not happy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Lovely hotel, on the older side but still kept very nice and clean. Perfect walking distance to the park and shops of central west end.
Genuine Expedia guest review
Response by Chase Park Plaza
Our historic St. Louis property is situated near a number of the Central West End’s best attractions and we’re delighted you found our location convenient. Thank you for your review of the Chase Park Plaza. It would be an honor to welcome you back again.
Other trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Easy access to Scottrade Center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Arrived , checked in and room was upgraded having a living room and bedroom; both had TVs and very comfortable bed. Staff recommended pizza place within walking distance. Hotel has a Movie Theater and by the time we returned late, still could have seen a show, but an early hockey game, St. Louis vs. Blackhawks, needed to wake early to attend after breakfast. Next time will arrived earlier to utilize the theater. Very comfortable accomodations. Thank you.
Genuine Expedia guest review
Response by Chase Park Plaza
We love how much you enjoyed your stay at the Chase Park Plaza. Our property is situated near great St. Louis destinations like the Scottrade Center while offering numerous things to do on-site. We are truly pleased you found your upgraded suite accommodations comfortable and hope to welcome you back for another great stay, complete with a movie at the Chase Park Plaza Cinemas!
Other trip Feb 13, 2015
Kevin and Lisa
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Overall nice. Good people. More than adequate. Valet parking easily overwhelmed.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for taking the time to review your experience at the Chase Park Plaza. We appreciate that our staff stood out and hope to welcome you for another enjoyable stay soon.
Other trip Feb 12, 2015
First Visit
US
5.0 / 5Outstanding
"Great get a way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was excellent....
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Robert
US
5.0 / 5Outstanding
"Chase park hotel is the best place to be in MO"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was worth paying for.
Genuine Hotels.com guest review
2 night trip with friends Jan 31, 2015
EBUNOLUWA
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful accommodations! Large one-bedroom suite; the pull-out couch in living room area was very comfortable as well.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for such kind feedback from your experience at The Chase Park Plaza! We couldn’t be happier that you enjoyed our luxury accommodations and hope you’ll return for another stay with us soon.
Other trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel 6 blocks from Barnes-Jewish"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a beautifully restored classic hotel. Large lovely lobby with polished marble and tasteful furnishings throughout. Staff are gracious, quick, unpretentious, friendly and efficient. Three restaurants and even a movie theater are in the building, which makes it easy for tired visitors. I've had two room upgrades, both to large suites, one to the 9th floor which offers free evening hors d'oeuvres.(roast beef sandwiches, prawns, cheeses, prosciutto, etc.) and complimentary wine (I chose a tasty Malbec) with a view of the city. Rooms are elegant, very clean, tastefully appointed and very comfortable, Bed was great. Wifi in the rooms works great (and may be complimentary - check at the front desk). The whole hotel has a gracious and luxurious feel. Only suggest skipping the parking valet service, as it's easy to self-park and the valet service adds $10. Generally an excellent hotel in every way. Highly recommended.
Genuine Expedia guest review
Response by Chase Park Plaza
We truly appreciate your gracious review and high recommendation of the Chase Park Plaza, thank you! We are delighted that you enjoyed the elegant ambiance of our hotel as well as your upgraded accommodations and Club Lounge experience. Our property, as you mentioned, is convenient to a number of St. Louis locations and offers plenty of on-site dining and entertainment options that we’re glad you got to enjoy. We certainly hope to have the privilege of welcoming you back again soon.
Other trip Jan 30, 2015
Virginia
US
4.0 / 5Excellent
"Cozy Winter StayCation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The Chase is a classic and the cozy for a mid winter stay-cation. Unfortunately we do not feel as safe wandering the Central West End as we used to due to the recent uptick in violence. There is plenty to offer within the hotel, especially with comped parking and ample security. The theatre, Cafe Eau and Eau Bistro are great. We are not accustomed to the sounds throughout the night of sirens, street traffic and plumbing from within the high rise so you may want to pack headphones. We will be back in the summer to enjoy the pool.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff was outstanding. The bar area was too crowded because it is open to the public. Our room was spacious but the couch was uncomfortable
Genuine Expedia guest review
Response by Chase Park Plaza
How wonderful to learn that our attentive staff and luxurious accommodations impressed you during your recent visit. We appreciate your feedback, but do regret if the lively atmosphere in our lobby was not what you were hoping for. Thank you for choosing The Chase Park Plaza, we hope you’ll return again soon.
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
"We stay here every year"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stay here every year for the wine tasting held here in January. We have always had a good experience. This time we had a corner room which was especially nice and roomy.
Genuine Expedia guest review
Response by Chase Park Plaza
We are glad you could join us for this year’s St. Louis Food & Wine Experience! The Chase Park Plaza has the distinct honor of playing host to a number of exceptional local events and we couldn’t be happier that you were here. Thank you for providing an overview of your time with us, we are appreciative that the finer details of our property were among the highlights of your visit. We can’t wait to welcome you back again next year, if not sooner!
Other trip Jan 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Always enjoy our stay here"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Great staff. We stay here every time we visit St. Louis, never disappoints.
Genuine Expedia guest review
Response by Chase Park Plaza
It is truly pleasing to read your fondness not only for The Chase Park Plaza, but also for our great city! Thank you for taking the time to share about your experience and mention our attentive staff. We look forward to your next visit with us!
Other trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"A charming hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The stay was great. The hotel had a classy, yet modern feel and the amenities were plentiful. In addition, the hotel staff was courteous and very helpful. I would definitely stay here again when back in St. Louis.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Matthew K
US
5.0 / 5Outstanding
"Excellent all around!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff members were friendly and accommodating at every encounter. The Chase was elegant and inviting. We will surely stay here again.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Pam
US
4.0 / 5Excellent
"Walking distance to fun parts of saint louis"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Lots of noise on my floor all night long in the hallway. Walls are paper thin.
Genuine Expedia guest review
Response by Chase Park Plaza
The Chase Park Plaza, located in the Central West End, is situated near a number of great area attractions and we are delighted you enjoyed exploring them by foot! Please accept our sincere apologies for any disruptions during your visit. We hope to have the opportunity to welcome you back again soon.
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Fun night out"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean hotel with a great staff...looking like my new place to stay in St. Louis.
Genuine Hotels.com guest review
1 night trip with friends Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was very impressed with the King suite. Very much enjoyed our stay.
Genuine Expedia guest review
Response by Chase Park Plaza
We are thrilled that your recent stay at the Chase Park Plaza was enjoyable and that our elegantly appointed King Suite truly impressed you. Thank you for your comments, we hope you’ll return for another pleasant experience in the near future.
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful classic restored hotel, fine value."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Booked on line, was upgraded to a beautiful palatial suite for 2 nights while doing medical tests at Barnes-Jewish Hospital. Fine elegant restored hotel, great respite. There's a movie theater in the hotel with several films, saw Into the Woods in comfort. Not was all perfect. The Bistro restaurant had a duck breast medallion dinner to die for, but the salmon dinner tasted like salmon trout with an unfortunate lemony sauce, avoid. Buffet breakfast first morning was okay although unimaginative; 2nd morning I tried the omelette but it was also dull. All service efficient but a bit uneven: mostly great, friendly, kind, second dinner waiter maybe nicest of my life, but second breakfast waiter was a frosty terse stone wall, don't know how I offended him, disturbing. Wifi is $9/24 hours in room or business center, didn't work in the room, after 45 useless minutes on the phone with techies had to dress and go to the lobby where it works (and is free) , bothersome. Parking is expensive too.w But I would definitely recommend this beautiful hotel especially with online discounts.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for your kind recommendation of the Chase Park Plaza. We are pleased to learn that you enjoyed your upgraded accommodations, helpful service and the on-site amenities, like the Chase Park Cinemas. While we deeply regret any aspects of your visit that were less than perfect, we appreciate that they did not detract from your overall experience. We are grateful you shared your thoughts. It would be our pleasure to welcome you back again very soon.
Other trip Jan 19, 2015
Virginia
US
4.0 / 5Excellent
"Had a great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed the hotel bar. Very nice had a band. The room was small. I would hate to see a standard room. But everything was up to par. They should have opted for a bigger shower and no tub. Other than that very nice.
Genuine Hotels.com guest review
1 night romance trip Jan 16, 2015
A Traveler
US
4.0 / 5Excellent
"Chase Park Plaza"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Beautiful hotel in nice part of town. Close to hospitals. We had a late check-in and didn't arrive until 11 p.m. Staff was friendly and helpful, but had to wait a while to obtain 2 water bottles and sheets for the pull out bed for our 3rd guest. Sofa bed was not comfortable (none are) but this one definitely needed a new mattress. Breakfast in hotel restaurant was delicious.
Genuine Hotels.com guest review
1 night family trip Jan 8, 2015
susan
US
4.0 / 5Excellent
"Peace and (almost) quiet oasis in the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Apart from loud music making its way up to our (very nice) 7th floor suite from some Saturday night event on the ground floor, it was a perfect stay. Comfortable, (generally) quiet, with very nice, professional service from all the staff.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
Patrick
US
5.0 / 5Outstanding
"Nice Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Room. Good band in the hotel bar.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Exactly what we wanted!
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
Mitch
US
4.0 / 5Excellent
"Best in St.Louis"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Excellent business traveler hotel. They even have a 4 screen movie theatre with first run films. Good spa/gym but no steam or sauna.
Genuine Hotels.com guest review
2 night business trip Jan 6, 2015
Roger
US
5.0 / 5Outstanding
"Chase Park Plaza"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The only hotel to stay at in STL. The best.
Genuine Hotels.com guest review
1 night business trip Jan 7, 2015
James
US
5.0 / 5Outstanding
"Nice place to spend NYE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed the experience at the Chase for NYE. Everything was really exciting. Being in a wheelchair limited some activities for me but we utilized room service and had a delightful evening. The Chase is difficult for a wheelchair but with effort we did manage.
Genuine Expedia guest review
Response by Chase Park Plaza
We were delighted to welcome you to Chase Park Plaza for New Year’s Eve! Thank you for letting us know what an enjoyable and exciting time you had. Your feedback is important to us and we will be sure to share it with our management. We invite you back again soon for another great stay.
Other trip Jan 7, 2015
larry
US
2.0 / 5Fair
"Pretty but...."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
we arrived at check-in time and had to wait an hour and a half to get into our room which was clean but awaiting inspection by the housekeeping manager. the bell captain felt badly so bought us a cocktail which was very nice, however when we wanted a glass of water we had to ask three times and it came in a cracked glass that leaked water all over our table and THEN had to literally go into the kitchen to find a server to get it cleaned up and get our check....?? when we got into the room, the bed looked like my 9 year old made it and the drapes were all askew....meanwhile we waited for the inspection?? noted this upon checkout and the front desk credited me $80 which was very nice but NOT a great introduction to what was supposed to be one of the nicer hotels in St. Louis.
Genuine Hotels.com guest review
2 night trip with friends Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Chase Park Plaza"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
This was my second stay at the Chase Park and I absolutely love this hotel. It is clean, beautiful, great movie theater and bars! It is my favorite hotel in St.Louis.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
kayla
US
5.0 / 5Outstanding
"Lots of room!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great spacious room! The kitchen was very cleanly which is always nice with provided necessities such as dishwasher soap, dial soap, utensils, a toaster oven, and single use coffee pot.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Chase Plaze St. Louis"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a very good, comfortable stay
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great old hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great old historic hotel, still great. Perfect location, clean, comfortable, nicely swank in a great old neighborhood and with an "art cinema" off the main lobby, and we had a whole suite facing the park. Lovely! Downsides: self-parking was $18/night (not clear on the listing), I had to argue (successfully) for the free wifi that I had been sure WAS listed, no complimentary coffee downstairs, and the in-room coffee maker was puny and hard to find(1 cup at a time, and only 1 caffeinated packet, hidden in a console)...Also, I wish that hotels.com were more up-front about "free" changes to the reservation: we tried to simply drop the last night from the reservation, had instead to cancel and re-book -- "checking availability..." -- with no explicit penalty BUT at a higher rate. Pretty annoying. But overall, great choice, highly recommended.
Genuine Hotels.com guest review
2 night romance trip Dec 30, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Racist establishment and room smells like mood and old water
Genuine Expedia guest review
Response by Chase Park Plaza
We treat all guest comments and claims very seriously. We encourage you to reach out to us with more information at your earliest convenience so that we might assist. Thank you for your feedback.
Other trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Superior Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a fabulous hotel! I travel to St Louis frequently, and this is a great location, and the service from the valet to housekeeping is amazing!
Genuine Hotels.com guest review
1 night business trip Dec 30, 2014
Lena
US
5.0 / 5Outstanding
"Very Posh Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
If you've never heard of this place, it's one of the fancier and more storied hotels in Saint Louis. I had the good fortune of getting a free upgrade (I think it was truly just because I was nice to the desk clerk--something to think about) and so stayed in a small suite that was quite luxurious and spacious. I highly recommend the hotel due to its quality, location, and relatively decent rates for what you get. Oh, and there's also a very nice movie theater and gym in the lobby.
Genuine Expedia guest review
Response by Chase Park Plaza
Thank you for sharing your glowing review of your time at The Chase Park Plaza. We’re honored you chose our hotel, and we’re happy we could provide the elegant experience, unique amenities and comfortable suite you enjoyed. Our guests love walking out our door and exploring our Central West End neighborhood. We hope to have the opportunity to see you again very soon.
Other trip Jan 2, 2015
Anthony
US
5.0 / 5Outstanding
"Unpleasent"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
The first morning we got up to get coffee, the pot was dirty, then my wife was in the shower and the shower backed-up (not pretty),also some of the outlets were not working and to really top things off, the last night of the 4 knights we stayed, (the toilet knob fell off) so we could not flush until the morning. Will never stay there again!
Genuine Hotels.com guest review
4 night romance trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Bed wasn't that comfortable for the niceness of the hotel. Bathroom needs separate shower and bigger tub. Overall very nice hotel
Genuine Expedia guest review
Response by Chase Park Plaza
Your feedback is appreciated. We’re happy you found our hotel to be so nice, but it is regrettable if you were not fully impressed in your guest room. We will share your comments with our management team for future improvements. It’s our hope to welcome you back to Chase Park Plaza soon.
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Good experience but had a couple of gllitches"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The suite was spacious and lovely, but we experienced a couple of difficulties. First was getting internet in the room. The second challenge was the smell of smoke which apparently came through the vents from an unidentified guest room. In each instance the staff response was immediate. The tech guy was able to restore the internet and a staff member came and offered to switch our room because of the smoke, a situation over which they really had no control. Disappointing snafus but great service overall. I'd return gladly!
Genuine Expedia guest review
Other trip Dec 28, 2014
Kate
US
5.0 / 5Outstanding
"Back in Old St. Louis for the Christmas holidays."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were in St. Louis for the Christmas holiday visiting family. The room was terrific; however, there was some water left in the ice bucket, in a plastic bag. There were no sheets in the room for the pull-out sofa. These were the only problems. I thought that the room was pretty clean, but not anitseptic clean. The bathroom was very clean however. I would certainly stay at the Chase again. The stay brought back a lot of memories for my wife who worked at the Chase in the coffee shop in the 1970s.
Genuine Hotels.com guest review
3 night family trip Dec 23, 2014
Linda
US
5.0 / 5Outstanding
"St Louis Christmas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely lobby and room. We were upgraded to a one bedroom suite. Lots of amenities. Nightlife lively but not obnoxious. This hotel was about a mile from our daughter's apartment in the West End.
Genuine Hotels.com guest review
2 night family trip Dec 19, 2014
Gail
US
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