Very pleased. The room was clean & quiet, had a fridge, microwave, iron & board, hair dryer, coffee maker, light breakfast in the lobby area...couldn't have asked for more. Only one mishap - the elevator broke down on Saturday & still wasn't fixed when we left on Sunday. Things happen, but they A) should have repaired it quickly or B) had someone there […] to help bring down our luggage (from the 3rd floor). No excuse. The housekeeping staff was great though. They saw our frustration & jumped in to help. Also, they couldn't print out a receipt when we left ("didn't know how") because it was "booked through a 3rd party". They required a credit card to check in, so a verification that nothing additional had been charged should be available. Front desk personnel need to be trained for things like that. Otherwise, I couldn't have asked for more. Read moreGenuine Hotels.com guest review
"Decent place to stay"
Overall decent stay had a few issues bathroom wasn't as clean as i would have like, I spotted a roach on the wall I had to kill pretty disgusting I probably wouldn't stay there again.Genuine Hotels.com guest review
"not nice hotel near the interstate"
The hotel was to close to the Highway. It must not have been well insulated because you could hear everything from outside.Genuine Expedia guest review
"Good for a one-night stay"
When we arrived the desk staff was very friendly and advised us on things to do and the best places to park near the Arch. This is a convenient location for visiting Cahokia Mounds. There is a Cracker Barrel right across the street. The carpets in the halls are a bit worn but the rooms are clean and comfortable. We would stay here next time we pass […] through the area. Read moreGenuine Hotels.com guest review
the hotel overall was nice. the personnel were friendly and vary helpful. the only real downer was that the hot tub pictured in the ad was carpeted over and filled in. I generally tend to pick the hotels that have hot tubs and this is the second in the last month that had one filled in.Genuine Hotels.com guest review
"Clean comfortable rooms"
Stayed one night and found this hotel to be average for its price range. Felt clean, secure and comfortable.Genuine Hotels.com guest review
"Worked for the weekend"
Great front desk and cleaning staff...Overall, clean room/facility. Only complaint was a slight foul odor coming from our in-room A/C unit.Genuine Hotels.com guest review
the picture on hotels.com showed a pool and a hot tub. that is why I booked the room. when we arrived we were informed that there was no hot tub. very disappointed. there was no milk for breakfast and it would have been nice to have waffles or donuts or something other than just toast and cold cereal. other than that the room was clean and comfy.Genuine Hotels.com guest review
"Good location friendly staff, clean room."
Nice room, speedy check in & out, friendly staff, good location motel. Handicapped so elevator was great.Genuine Expedia guest review
"OK for a night"
I wanted a stopover along I-70 between St. Louis and Effingham, IL. The rate at the Red Roof in Troy, IL, looked good. The hotel is about 1 mile from I-70, so access was easy. Red Roofs are budget hotels, and for a single night all I needed was a room that was quiet, clean and secure. I arrived about 11 p.m. I was greeted at the desk by a disinterested […] clerk who quickly pulled up my reservation. Once in the room: No AC. Not even heat. The wall unit didn't work at all. I returned to the desk to see if I could get another room. For my inconvenience, I never once heard any regret or apology. It was no big deal to change rooms, but I should not have been given a key to the first room. I was not impressed by this clerk. Once in my new room, I prepared for bed. The room had a king bed, small table with two chairs, TV, microwave and refrigerator. The bathroom was a little smaller (as was the tub), but all I needed was a shower in the morning. It appears the room had been vacuumed, but never tight along the edge against the wall. There was a strip of dust all around the room. There were signs that parts of the hotel are being remodeled. Perhaps the part where I stayed had already been remodeled; it appeared to be in good condition except for the dust ring. I didn't expect much from this Red Roof. I got what I expected. I could stay here again for a similar need, but there are lots of hotels in the Troy/Glen Carbon area. I'll likely stay somewhere else next time. (CS) Read moreGenuine Hotels.com guest review
The only thing that made the stay a little less than perfect was humidity in the room and a musty odor. Almost like body odor. I cranked up the air and was able to breathe ok through the night. Otherwise I was very pleased for the price.Genuine Expedia guest review
We had stayed there in the past and had a good experience so we reserved again. This stay was not a good experience. The room smelled - smelled like mold and mildew. The bed was very uncomfortable. The bathroom has no countertops to place your belongings. Would probably not stay here again and we travel to this area regularly to see family.Genuine Expedia guest review
great hotel. service was good. free apples, oranges and popcorn every day was a great perk as we didn't bring any snacks with us. kids loved the pool.Genuine Hotels.com guest review
Great value for the $, breakfast was not very good selection! Could have had donuts or waffle maker with very little trouble and it would have been much better!Genuine Hotels.com guest review
Rooms where nice and clean. The halls smelled like cigarette smoke and the people that smoked, all stood at the doors as you entered. I am allergic to it, so it was a major I convenience.Genuine Hotels.com guest review
"Second Stay; 20 Minutes from St. Louis"
This is my second stay at the Troy Red Roof Inn. It's perfect for a budget. We drive down to Troy and stay here and then drive the additional 20 minutes into St. Louis and spend the days there. If you're not into driving a bit, or don't have a car. It's certainly not an ideal spot, but there's plenty of 24-hr fast-food type places around the hotel as […] well as some legitimately fun things to do in the surrounding areas. The rooms were clean and comfortable, and the service is very fast, and very accommodating. Read moreGenuine Hotels.com guest review
THE STAFF WAS VERY FRIENDLY. ROOMS WERE CLEAN. LOCATION WAS JUST WERE I NEEDED IT WE WERE TRAVELING THROUGH.Genuine Hotels.com guest review
"will go again"
hotel overall was great -clean room-good price-nice hot shower-comfy beds and plenty of pillows continental breakfast not worth it (cold coffee at 7am :( went to McDs for hot coffee and muffin instead front desk staff very nice - did give confusing directions to closest wal-mart even though the person lives locally (I ended up driving the "scenic route" […] through several small towns for almost an hour when I could have gone down the interstate 5 minutes to get there - frustrating) - overall i would still stay again -- Read moreGenuine Hotels.com guest review
Clean rooms friendly service reasonable rates I'll stay again!Genuine Hotels.com guest review
Got in 11pm. Staff were terrific. Room great. No complaints.Genuine Hotels.com guest review
Nice place. Staff was great. Great pice for the quality of the hotel.Genuine Expedia guest review
"Worth every penny"
If you need a clean place to stay and a bagel or cereal for breakfast this is the place and the price is right.Genuine Expedia guest review
This place smelled of old cigatette smoke. Entire place was dusty. As soon as I got to my room it smelled HORRIBLE! I had to request another blanket as the one on the bed smelled like it had NEVER been washed. The room was dusty and it gave me the creeps to take a shower. DO NOT give them your money!!!Genuine Hotels.com guest review
The wireless internet wasn't working while we were there, except for in the lobby, so at 1:30am, you had a handful of people on their laptops sitting in the lobby, which wasn't ideal.Genuine Hotels.com guest review
"Clean - Nice staff - Close to SIUE soccer games"
This hotel is clean and nicely maintained. Both of our beds were not made each day. Sometimes one or two or neither - not easy to predict. However the bathroom was always cleaned. Pool temp is a matter of opinion but it wasn't so cold that I didn't go in and I'm kinda picky. The breakfast was well stocked for a continental. Hallways did smell like there […] were smoking rooms nearby but our room was fine. Heat/AC unit was loud when it came on and the message light was always on. Staff was friendly and helpful. Read moreGenuine Expedia guest review
"Nice for the price!"
I enjoyed my stay, it was nice for the price. Next time I will bring my pet. Because there will be a next time.Genuine Hotels.com guest review
We were very dissatisfied with Julie the customer service representative who was on the phone when we approached the desk and she did not acknowledge us to say one moment or anything. The bathroom floor had hair and dirt all over it and the toilet was nasty but we did have clean towels. This hotel may not be one we visit again because it seems the staff […] members are bias. Unfortunately there is no room for a business who employees these type of people because the world is made of many different people. Read moreGenuine Hotels.com guest review
"Close to activities in st louis"
Clean afordable place to stay. If staying for a few days in st louis area for sightseeing. Approx. 25 min to arch.Genuine Expedia guest review
I was very satisfied with the hotel. Room was clean and it was nice to have a microwave/fridge. First floor did smell of cigarette smoke but our room on the 2nd floor had no problems. Bed was very comfortable with firm pillow and we had a nice sleep. Rooms are updated.Genuine Hotels.com guest review
Really liked the hotel and service very friendlyGenuine Hotels.com guest review
We booked a room with two queen size beds, but we got two full size beds. Hard to sleep with two adults in one. Plus they were very hard and uncomfortable. also the a/c was very noisey all through the night. It was two short nights of uncomfortable sleeping. Also their web site said they had a hot tub in the swimming area. I took mt suit to only find […] out they filled in their hot tub and placed a picnic table over it. We have stayed there two times before this last visit with always good results, but this will be our last stay there. Read moreGenuine Expedia guest review
"Good Hotel for the price"
We had booked a smoking room but upon check in they had none available. Hotel advertised a spa but none was available, toilet handle stuck and air conditioner leaked all over floor breakfast selection was limited. Now for the good parts. Our room was right across from the vending machines and ice machines, the hotel was quiet despite being so close […] to the lobby. Pool was nice. Well lit parking lot and close to restaurants. Hotel staff was friendly and acomadating will stay here again. Read moreGenuine Expedia guest review
Comforters need replaced.Genuine Hotels.com guest review
"Smoking atmosphere at a non-smokers wing"
Rooms were not clean hair in the bathrooms dusty and smelled smoke all night long.Genuine Expedia guest review
NO HOT TUB as promised, but decent rates for the room we stayed in. Hotel staff were difficult to find. Easy access to surrounding attractions.Genuine Hotels.com guest review
"nicer than reviews said"
We had an enormous room it was really clean and comfortable. The breakfast wasn't elaborate but I had raisin toast which I love so I was happy. The woman at the front desk the night we got there wasn't very friendly but everyone else was. The bathroom was like 3 times the size of my bathroom at home it was so big. It was easy top get there to so we […] were happy with the location. Read moreGenuine Hotels.com guest review
Much better than the red roof in Springfield il. We had a good overall experience.Genuine Hotels.com guest review
"Not far from Downtown St. Louis"
The hotel was located right off of the highway, and not more than a 15 min. drive to downtown st. louis. The hotel had a nice comp. breakfast and our room was pretty nice. Beds were comfy, we had a micro. and mini fridge, and the bathroom was Clean! We enjoyed our stay there!Genuine Hotels.com guest review
We enjoyed swimming in the pool with our two young children. Good food options nearby. It seemed like lots of truckers stopped there.Genuine Hotels.com guest review
The parking is limited. The beds are very uncomfortable (I said they are 99-cent mattresses). The comforter had red stains on it and we asked for another one, only to be brought one with "other" stains. It stayed on the floor. The continental breakfast is quite limited compared to what I've seen at other hotels recently...so that is Super 8 and Red […] Roof (Troy, IL) that are off the list. Next time I'll spend the extra $ and stay at the Holiday Inn Express. Read moreGenuine Hotels.com guest review
I did not think this hotel was the best. However, it was just what I was looking for because I just wanted a cheap place to sleep. I was not there much during the day. Some of my dislikes were that the complementary breakfast manly consisted of bagela, hard boiled eggs, yogurt, and cereal, that was it. Another dislike was that of the two nights I stayed […] there a lady was cleaning rooms at 11pm and one of the nights it was the room next to my room. Read moreGenuine Hotels.com guest review
"Close to the interstate, so we get up and go."
It was ok. The room was handicap accessible, but it had a smoking smell to it. It was not bad for the money though. I don't think I would stay there again unless I had to just because of the smoking smell to it.Genuine Expedia guest review
"Fine for overnight stop on road trip"
This was an adequate inexpensive place to stay overnight on a long road trip. Nothing to rave about, but nothing to complain about either. Everything met expectations for the price.Genuine Hotels.com guest review
"Nice hotel with breakfast, popcorn and fruits"
It was a nice, clean place with lots of food options available around. They have a popcorn machine and fruits available 24 hrs. The staff helped us for printing the tickets for arch and zoo that we booked online.Genuine Expedia guest review
"Easy to find"
I was very satisfied with our stay it was only one night but i would go back if in the area. ThanksGenuine Hotels.com guest review
"Not worth the cost"
All other hotels near our event were sold out, so we ended up here. The smell of smoke permeated the whole hotel. Even though our room was supposed to be "smoke free" the pillows still smelled of smoke. Also, they advertised that they had a Jacuzzi which they didn't. The breakfast is not worth mentioning, unless all you like are carbs for breakfast […] in which case there is plenty of white carbs available. Read moreGenuine Hotels.com guest review
Kids wished for waffles at breakfast, but good stay overall.Genuine Hotels.com guest review
"Rooms not ready at 10:00 at night!"
We checked into the hotel at 10 pm. We had to wait for 45 minutes so they could clean a room.Genuine Hotels.com guest review
"Visiting daughter who lives near Red Roof Inn"
Overall it worked well for the purpose of having a room to sleep while visiting daugher who lives near hotel.Genuine Hotels.com guest review
"No more hot tub... below avg. customer service"
We stayed here a couple months ago and really enjoyed the pool/hot tub area... we stay this past weekend, and they have since paved over the hot tub... so, with the kids, the pool area is pretty important to us, so we probably won't be staying here again without the hot tub (which makes swim time WAY more enjoyable for us parents)... they did add popcorn […] in the evenings which the kids thought was fun... overall fairly clean... the staff is all dressed VERY casual, and one was parked and smoking in the closest spot to the front doors when we arrived which was not all that welcoming. Room was not ready for our 2 o'clock check in time, and only kind of friendly about it. A decent stay, but customer service and pool being our two most important factors, we won't be returning... Read moreGenuine Expedia guest review
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