The bed was lumpy. The fan in the bathroom was noisyGenuine Hotels.com guest review
A very well maintained property located near several places to eat with easy access to those and shopping. Would absolutely stay again...Genuine Hotels.com guest review
these hotel rooms are spacious and well appointed. The buffet in the morning was acceptable. The staff was really helpful.Genuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for taking the time to review your recent stay at our hotel! We appreciate your feedback and hope to see you again soon next time you're in the area!
My husband and I stayed in the suite while visiting my daughter at college. The suite was a mini apartment! We were only visiting for the weekend but we could have easily stayed for a week. The full size refrigerator, sink, dishwasher and stove top would have saved us money and allowed us to eat healthier if our visit had been extended. Having the larger […] space allowed for a comfortable visit instead of hanging out at the University! Read moreGenuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for your review of the Residence Inn Grand Rapids West! The comments and feedback are great and we love hearing about our guest's experiences. We are the closest Marriott to GVSU, just a quick drive away. We hope to see you next time you come to visit your daughter!
"Hotel that takes pets"
Overall pleasant stay. Location close to shopping and dining if that is what you are looking for. Close enough to Grand Rapids to take advantage of a larger city.Genuine Expedia guest review
Staff was excellent, property has seen better daysGenuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for taking time to review your stay at our hotel! We appreciate your feedback and are glad you had an enjoyable experience with us. We are always working hard to keep our building maintained and up to date, and we do apologize if you encountered anything that was not up to Marriott standard. Our staff will be glad to hear that you rated their service so highly! Please let us know if there's anything we can do for you, have a great weekend and thank you again!
"Perfect stay for business or family"
Friendly staff, clean very accommodating suites that offer privacy and convenienceGenuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West We look forward to having you back next time your 're thru the area.
"Okay for the money"
We stayed for one evening. The staff was great, but I was a little disappointed in the room. First of all, online, it said rooms were equipped with a fireplace, ours was not. Secondly, the bathroom did not seem all that clean, especailly the bathtub.Genuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for submitting a review of your stay with us! We really appreciate your time and feedback. It's always great to hear compliments about our staff, they all work very hard! I'm very sorry your room did not come equipped with one of our fireplaces. They are located in a select number of rooms, and the best way to secure one is to call in advance to be pre-blocked to a room that has one. Again, thank you for staying with us and giving us your feedback. We hope to see you next time you're in the area!
"Nice hotel with great location."
Very friendly staff. Across from large mall and near the highway. Clean and well cared for rooms.Genuine Expedia guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for taking time to review your stay at our property! We're glad you enjoyed our great location and that you were pleased with the rooms! We hope to see you again next time you're in the area. Thank you again!
"college visit - worked out well"
very comfortable room and cleanGenuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for the excellent rating and review of our hotel! We appreciate that you took the time to give us your feedback. We are one of the closest hotels to Grand Valley State University, and also not for from other schools such as Davenport, Grand Rapids Community College, Aquinas, and Calvin. Again, thank you for your review and we hope you will return next time you visit the area!
"Spacious Studio Room"
First time staying at a Residence Inn and I was very impressed. The room was very large and had features most hotel rooms don't have such as a kitchen area so you can cook food if you desire to. The bathroom was very large and the room quite comfortable. The only thing I would change would be the firmness of the bed...much too soft. The breakfast was […] similar to those served elsewhere...more gluten-free options would be great! Overall this hotel is very nice and I will stay there again. Read moreGenuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for the feedback on your stay at the Residence Inn Grand Rapids-West. We're glad you enjoyed our spacious rooms and amenities. We also appreciate your feedback on the comfort of the beds and breakfast options. We will look into this and come up with options to meet these needs in the future! Thank you again, have a great week!
staff wonderful and friendly. Room was really nice, comfortable and clean. Only one thing that I was disappointed is breakfast. French toast was dry and chewy and ends were hard, muffins stale.Genuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for taking the time to put in a review of your stay at the hotel! We appreciate the great comments and feedback from your experience. We will be addressing the breakfast food quality issue you mentioned and we will make sure the food such as french toast is monitored throughout the morning to make sure it's still top quality from open till close. Thank you again, and we hope to see you next time you're in the area!
Melissa at the front desk went above and beyond to help me. The mattress on the bed led alot to be desired, plus the sofa sleeper had alot of garbage under it.Genuine Hotels.com guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for putting in a review for our hotel! We always love it when our employees are recognized for their hard work. We will make sure we address any mattress issues and get those resolved, as well as go over the sofa bed cleaning with our staff. Thank you again for the excellent review! We hope to see you again next time you're in the area.
"Good hotel in a nice central location"
There was nothing wrong with this hotel that most people would find important, however I was "hotel stuck" for a little while and the thing that grated on me the most was the TV reception. It's horrible. Channels (in HD) come in and out of pixelation mess constantly, its unwatchable. If watching some TV isn't a requirement of your stay, this is a fine […] hotel to stay in. If you have to kill a few hours with nothing else to do, don't count on watching some TV. Read moreGenuine Expedia guest review
Response by Residence Inn By Marriott Grand Rapids West Thank you for taking the time to review your stay here at the Residence Inn Grand Rapids-West. We're so glad you enjoyed your stay with us. We will be looking into the issue with the HD television channels immediately to ensure the problem is resolved. We appreciate that you've brought this matter to our attention. We hope to see you again next time you're in the area!
"We stay every year during our annual visit home"
When we returned at 10:00 PM, the room had not been cleaned. When I alerted the front desk, I was immediately told I would not get a reduction in the room rate, although I had no intention of asking. I WAS told I would receive "some" points, the amount to be determined. More important, someone came within a few minutes and took care of the situatio […] n. Read moreGenuine Expedia guest review
Minor cleaning issues: spiderwebs. Otherwise, clean and helpful services. Breakfast Buffett was yummy and offered a variety of foods every morning. Staff was warm and friendly. Great location to visit surrounding tourist sites.Genuine Hotels.com guest review
Great location for shopping. Room was very large and felt new and modern. Would definitely stay again.Genuine Hotels.com guest review
"Our room was nice, but a little cramped."
We thought the hotel was very nice with a good location. The only issue we had was there was not much room at the foot of the bed, between the bed and the dresser with the tv on it. They definitely pushed to get everything in the room with very little space.Genuine Expedia guest review
"Great location for shopping."
Great place to stay! Will return when in the area.Genuine Hotels.com guest review
Wonderful stay. Only complaint was the bathroom and some trash under bed.customer service was awesome. Location was great.Genuine Hotels.com guest review
"Would stay again"
The room was comfortable and clean. The staff were exceptionall helpful and accommodating. The only thing I didn't like was the shower...the water never stayed the same temperature and didn't get warm enough for my liking. In addition the shower head did't spray out evenly and could use to be changed or cleaned.Genuine Hotels.com guest review
My wife and I really enjoyed our stay at this hotel. We had a queen studio room and there was a lot room and it was very comfortable. Next time we stay here I think we are going to go with a 1 bedroom plus living however as a lot of notice travelled into our room from the hallway.Genuine Hotels.com guest review
"Great spacious studio room."
Wonderful room. Love the studio style. Felt very spacious. And the continental breakfast was the best we have ever had anywhere.Genuine Expedia guest review
This hotel was wonderful. We stayed at the same hotel in Indiana and were extremely happy to find another just as wonderful. I highly reccomend the two bedroom suite, we found this to be best after our long drive, for everyone to have their own personal space. The only issues we had were the signage from the main road was non existant and there was […] trash left from previous persons in the kitchen. The breakfast was amazing, the check in was painless, and the staff very friendly. We also were pleasantly surprised that the exercise room had the same equipment as our gym! Although we did not eat at any of them, there were many restaurant choises and the Mall across the street very convienent. Read moreGenuine Expedia guest review
"Kitchenette was great"
I really liked all the features that the kitchenette had. I was able to cook my foods and the hotel provided everything we needed...pans, forks, spoons, bottle opener, etc. Overall a very nice setup.Genuine Hotels.com guest review
Pity it wasn't for longerGenuine Hotels.com guest review
"Suggested issues for follow-up"
09/11/14 Muffin1232014 Avon, Ohio
We stayed at your Granville Inn 9/3 @ left 9/7/14 in room 133. Left a note @ front desk with a few problems. Following is a list in case you did not receive feedback. For example: toilet runs constantly; bathroom sink is slow to drain. Worst problem is the roll-out bed which should be thrown out because it is equivalent to sleeping on springs. You should be ashamed to offer such a bed to travelers. We travel with a dog and had two of your magnets on the door indicating that there was a dog in the room. We assumed cleaning staff would not enter. One day, when we were away staff did enter the room and emptied garbage etc. Even though we had taken the dog with us we were astounded that someone had come into the room in spite of the notices on the door. We suggest you change your policy on staff entering rooms with dogs in it or tell guests that this is your policy. Our dog is very timid and scared of strangers. If she had been in the room when a staff member entered she would have been very upset. One final concern...the kitchen ran out of bananas for Sunday breakfast. In spite of our concerns we want to note that all the staff we met were courteous and helpful.
"Another Quality Residence Inn"
07/28/14 java27 Dubuque, IA
Had a short stay while traveling for business. They have a nice outdoor area/fire pit and your standard Residence Inn by Marriott rooms. Always friendly staff and clean rooms and when we are here visiting clients in the Grand Rapids area, this is our choice.
"Incompatible internet connection"
06/29/14 Jscota Boston, MA
I stayed here for a week and the staff was great, My room wasn't bad other than stains in various areas of carpet. My biggest issue was the internet connection which wasn't compatible with my companies VPN. I work for a fortune 100 company and I travel all over and rarely have this problem. It cost me several hours of lost time trying to diagnose the problem with the company help desk and if I needed to work on the computer I had to drive 3 miles and sit outside starbucks. I asked someone at the desk and she said she didn't know anything about this. I stay at Marriotts all over the countrym if it is happening to me it is also happening to other business travelers. I wouldn't stay here again unless this was addressed.
"Expected Higher expectation from Marriott"
05/08/14 kallie michigan
This is a nice location and the staff was pleasant and helpful however, the property needs some deep cleaning. We stay here two weeks. There was a RED string like thing stuck on the wall of the elevator. The arms of the chair in the dinning room needs some deep cleaning. The whole time of our stay we never seen someone cleaning the property.... Vacuuming, windows, dinning room tables and chairs, elevators, etc. dinner is serve Mon thru Thurs which is nice however, the food is just OK. Even the kitchen staff feel the food needs to be better quality. You can tell the lettuce, cheese, meat etc is cheap quality. The rooms are cleaner than the property however the beds and pillows need to be replaced. One of my pillow case slip that goes on before the pillow case had saliva stains all over it...so gross... This property could use a face lift or at less a deep dive clean. This location as you know is in Michigan but their pool is outside and doesn't open until June. Why would you have an out door pool in a northern state like Michigan. It would have been nice to enjoy the pool and hot tube. This property good be a five if they. Would take more pride in keeping the property and units cleaner. Take look at you around at the wall chairs carpet and you will see the need to do a better job of cleaning. But like I said staff was very pleasant.
04/13/14 ElizLv Lansing, Michigan
Staff is very friendly and helpful, good value for our price, clean and quite. The only draw back was no indoor pool or hot tub. The breakfast food temperature was not hot, luck warm on the sausage gravy, and the waffle maker put more mix on the counter then in the maker.
"Very Nice Stay"
Our daughter attends GVSU and we decided to enjoy a visit with her. The hotel is located across the street from one of the big malls so there are endless options for food and fun. Our room was clean and comfortable. The fireplace was wonderful on the cold rainy night. Very nice sitting area for visiting. The bed was less comfortable than it looked and it was a bit noisy at night but overall a nice stay. We will stay here again on our next visit. The breakfast was hot and delicious.
"Very comfortable and pleasant"
01/23/14 professordoctormom Sterling Heights, MI
This is in a great location and easy to find if you're using a GPS. If not, it helps if you know that 44th Street sort of branches off to join Rivertown Point. I liked the hotel very much. The only thing that would help is if breakfast were available a little earlier in the morning (I think it's ready at 6:30 AM and I needed to leave at 6). My overall suggestion to all Residence Inns is that it would be great if Marriott added grab and go salads or sandwiches for travelers checking in on Sunday nights.
"Stranded here - it was our lucky day!"
01/22/14 SteelQueen04 Chicago, Illinois
We recently were caught in a huge snowstorm that closed the highways in Indiana on our way home to Chicago. The roads were so bad we pulled over and found this hotel with our GPS. From the moment we walked in to the time we checked our 2 days later, everyone at this hotel went above and beyond to make all 8 of us feel welcome. The rooms were amazingly clean - very updated. The bed was comfortable and all the luxuries of home were there. The 2 bedroom suite even had a fireplace! We "camped" in the lobby a good portion of the next day so we could all be together since we really couldn't leave. I worked on my laptop while the family talked, played games that the front desk provided, watched TV and just relaxed. The ladies who worked the breakfast and dinner meals were so friendly and helpful. We just enjoyed talking with them. It was great to have dinner provided as the roads were too bad to go out. We ordered Jimmy John's in for lunch - they were the only ones delivering that day. If you are ever in this area and are looking for a welcoming comfortable clean place to stay - this is the one! (We found out when the weather cleared we literally were 5 minutes from the shopping mall. Maybe next time. )
01/07/14 ohiowolverine Columbus, Ohio
I love the fresh scent of the bed linens! I can count on a good nights sleep on the super comfy beds. The staff, as always, go the extra mile to make their guests welcome. A warm and friendly haven in the midst of the Arctic Vortex.
01/06/14 Michael H Wyoming, Michigan
We stayed at this Residence Inn during a power outage Dec. 22. The staff was excellent and friendly. Room and the property were clean and made for a very comfortable stay. Highly recommended in a convenient location near Rivertown Mall.
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