"Very awesome hotel, very bad accessibility to NYC"
No direct public transit to NYC, we spent more on cabs than on hotel rooms.Genuine Hotels.com guest review
"Clean and convenient location"
Very clean and very friendly staff. Great option when you need to be near NYC and don't want to pay manhattan prices.Genuine Expedia guest review
We had a blast and the hotel was great!Genuine Hotels.com guest review
Hotel staff were very accomodating. Despite a mix up (by Expedia, apparently)in the type of room I had reserved, staff were apologetic and took care of our needs immediately by giving us the room I had reserved. Everyone was polite and communicative and helpful. Thank you very much.Genuine Hotels.com guest review
Excellent! Will definitely stay there again.Genuine Hotels.com guest review
"Broken/Bad Service Hotel"
Upon arriving at the hotel room (302) the towel rack was broken and nicely put on top of the toilet seat, the ice machine did not work, I had to manually make ice, the ironing board did not close, the air condition did not work properly, and to top it off the room was never refreshed. The pool was never ready, it was closed all the time. We stayed from […] 07/17/12 to 07/23/12, I asked several times for my room to be refreshed and the answer from the staff was ok, your room is on the scheduled to be refreshed today but after arriving late at night I had to ask for dishwashing detergent and paper toilet, the towels were never replaced cause they did not have clean towels and we were forced to use the same ones for 7days. I gave my complains to a staff member and the excuse she gave me on the refreshing of the room was "THAT THE OTHER PEOPLE WERE CHECKING OUT LATE AND THE DIRTY ROOMS ARE CLEAN FIRST FOR THE NEW CLIENTS TO COME IN, AND IF THEY DON'T HAVE TIME THE ROOMS DON'T GET REFRESHED." SO ALL THIS TELLS ME IS THAT FIRST TIME MONEY COMES FIRSt AND THERE EXPERTISE IS "BAD CUSTOMER SERVICE AND BAD SERVICE". The hotel changed it's name when I was there but they still have the same address, I would never stay here againnnnnnnnnnn! Read moreGenuine Expedia guest review
Clean and Friendly staff. Under construction which no one mentioned, very noisy, no vending machines(at mid night the lady told me I would have to go to walmart for a drink). I booked this hotel for the pool for my 7yr old, no one had told me the pool was closed for the construction.Genuine Hotels.com guest review
"Not very good"
The front desk staff is very friendly but the hotel has a lot of problems. House keeping doesn't come around every day. The fire alarms went off twice very early in the morning. Overall, it was not a very good hotel.Genuine Expedia guest review
"Worst hotel ever"
Dirty halls, rugs, rooms. Was not told they were under construction. Hotel should have been closed. Not worth the money I spent for three rooms.Genuine Hotels.com guest review
The room is a nice size but my room smelled like curry for the entire time I stayed there. I would assume this was caused by people who are staying there for longer periods of time that are cooking every night. It wasn't a bad experience but, if you are one who likes nicer ammenities, i.e. flat screen TV, comfortable bedding, etc. this is not the place […] to stay. Read moreGenuine Expedia guest review
The hotel smelled bad, and felt very old and rundown. The quality of the bed, towels, pillows, linens, basically everything was awful! the staff I enteracted with was very nice, and it was a great location for what I needed but may have been the worst hotel I ever stayed in as far as comfort. i hate to write just a bad review but it was bad.Genuine Expedia guest review
Cost much too high for quaity of hotel.Genuine Hotels.com guest review
"simple hotel not a big deal, people smoke mariguan"
was not good to us!!! they not a lot stuff i didnt people cleaning, don't go over there.Genuine Expedia guest review
"Homestead Secaucus- Meadow lands"
I usually stay at the Embassy suites, however they had a convention or something and although they still had rooms, the prices were outrageous. I saw this hotel being built a long time ago and finally gave it a try. I think that if you are not looking for hotel amenities, this is not a bad place to stay. Close to the theater complex and plenty of restaurants. […] The Walmart/ Sams club are a short walk away.. If you can figure out the transportation system, you won't need a car. Comfortable enough for a long term stay.... Read moreGenuine Hotels.com guest review
"THIS HOTEL HAS GOOD AND BAD POINTS"
The good point is that it costs much less than a hotel in Manhatan and has a bus stop at the very corner of the entrance, what enables you to get to Times Square in about 15 to 20 minutes (U$8.00 round-trip) through the Lincoln Tunnel. On the other hand, cleanlinnes is not the good point there, since you will probably have to fight for a clean towell […] or a simple (and professional) housekeeping in your room. It is worth the bet, anyway! Read moreGenuine Hotels.com guest review
"New York in Secaucus N.J."
The New Jersey bus system from hotel to New York is very friendly and efficient. If you must stay after one a.m. in New York however, It will cost you big for a taxi.Genuine Hotels.com guest review
The room smelled really bad, dirty stained couch, uncomfortable beds... I was scared to sleep under the comforter. I've been in cheap discount motels that were better! Coffee & juice was only available for a few hours in the morning, and only 1 packet of coffee is provided per day (makes 2 actual cups)... I could go on & on...Genuine Hotels.com guest review
"Homestead Secaucus - Meadowlands"
The hotel was clean and the staff was very polite. It would have been nice to have an ice maker machine in the building. The carpet and wallcovering along with most of the cabinets in the hotel needs to be remodeled. Overall good for a short stay.Genuine Hotels.com guest review
"Can't wait to go back"
The neighborhood was awesome!! We had a great experience in this hotel.Genuine Expedia guest review
If you are absolutely stuck stay here.Genuine Hotels.com guest review
"pretty good and convenient would go back again."
a pretty good place to stay and nice staff with some exceptions but it was pretty much an ok stay. hotel is very convenient for bus going to NYC so i was happy for that and its close to shopping center.Genuine Expedia guest review
"Homewood Suites- Strikes out again"
The hotel appears nice when you walk in. However, once you get to the room, it is a different story. It is like walking into a time warm. Nothing modern. Bed is like a double cot. Appliances and furnishings are all out dated. Second and last time I try one of their properties.Genuine Hotels.com guest review
i have booked 3 double beds with my family.i like the hotel location and the rooms but not the carpets on every floors.i am in the hotel business myself and travel a lot to new york from verginia.you need to improve a lot in guest assistant services,your front desk sucks not freindly at all,sorry to say that never even say good morning or how was your […] stay........i may try to stay one more time Read moreGenuine Hotels.com guest review
"Good location, horrible mattress and pillows."
The location was convenient, and the rate reasonable for a room that included a full kitchen. If you require more than a brick for a pillow, however, this may not be the place for you.Genuine Expedia guest review
The hotel was very dirty. You do not receive the cleaning of the room every day.Genuine Hotels.com guest review
"Homestead meadowlands - secaucus NJ"
we booked a suite for 2 nights. it was stinking when we entered the room. the room was not cleaned after we left out for the day. When i asked the receptionist, she said the rooms will be cleaned only once in 7 days. since we had the hotel booked only for 2 nights, they cannot provide service. The vending machine was also repair. The only advantage […] of this hotel is its location. Read moreGenuine Hotels.com guest review
"good for price"
Its good for stay 3-4 days,Genuine Hotels.com guest review
Pretty Bad the room was wet and smellyGenuine Expedia guest review
"Homestead Secacus, NJ at best below average"
The service desk was poorley maintained. No service as we needed extra towels. Bath room door wasn't locking. One of hte beds springs were bad and the sofabed is really bad. This Hotel is very poorley maintained. They really need reception desk service to be significantly improved. WEWe requested for extra towels, they asked us to come down and take […] ourselves. I was printing directions but th eprinter ran out of paper. The lady at the reception desk said she will report but wouldn't do anything. If service is improved this could be a reasonably good Hotel. Read moreGenuine Hotels.com guest review
I stayed in this hotel in 2004 and 2005 and then it was nice. I wasn’t hesitate to go back there again after about 5years of visiting New Jersey/New York, But unfortunately the hotel has deteriorated beyond recognition. The staff are not friendly at all. Towels are no longer white, they have been over used. The bed has stain, the floor is also stain […] and the carpet needs to be change. The bed has two flat pillows. Read moreGenuine Expedia guest review
Dirty, and while there, so many people were complaining. The poor guy working there kept on apologizing.Genuine Hotels.com guest review
"Easy access to NYC"
Perfect location to travel to New York City with a lot lower rates. Bus 320 to the Port Authority is right outside the door and is only a 15 minute ride depending on traffic. The hotel is very nice, clean and comfortable. The staff was pleasant. It is in an upscale, professional neighbourhood with other hotels and shopping and I felt very safe.Genuine Hotels.com guest review
"Comfortable and clean"
Accommodated our large family very well. Our last night in the USA and our best sleep.Genuine Expedia guest review
Response by Extended Stay America - Secaucus - New York City Area Thank you so much for posting a review of our hotel. I’m so pleased to hear that we provided you with a clean, comfortable stay. We look forward to seeing you in the future, should your travels bring you back to our area.
Not a breakfast. Room seemed unclean. Staff not interested.Genuine Expedia guest review
Response by Extended Stay America - Secaucus - New York City Area Thank you for your recent review of your stay. I am disappointed that your stay with us was up to our and your standard. I am extremely displeased Please accept my apology. In response to your feedback, I have met with my staff to retrain on our responsiveness to our guests and to make sure that we are upholding a high standard of cleanliness. I really appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at the hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the
"Very convenient for visiting NYC"
Location is great, bus station is very close to go to NYC. Lot of restaurants and shops very close at a walking distance. Only negative point is equipment of the room, not easy to actually eat and live there...few forks, knives, ... Rooms are cleaned only if you stay longer than 5 days.Genuine Hotels.com guest review
"Great Hotel for family."
Nice Hotel and a bus spot near which takes you to New York. Shopping are near the Hotel.Genuine Expedia guest review
Response by Extended Stay America - Secaucus - New York City Area Singh - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff provided you with such friendly service and that you found our location to be convenient. The staff and I would love to provide you with another comfortable stay in the future.
"Not as advertised"
Booked this hotel through hotels.com and i requested a crib for my 1 year old son. Upon arrival i was told that they do not provide cribs and it was not there fault as they had tried to tell hotels.com that they do not provide such a servive. I then asked what was i to do with my son to which i was given an answer of shrugged shoulders. The receptionist […] then proceeded to tell me other things that hotels.com put on line about them which is not true or accurate. Really not my concern. I would not have booked this hotel had i known there was no crib. I had to push the bed to the wall which was near the window . The room was not very clean either. N\My son had been in the room less than 5 minutes when i noticed blond hair between his fingers from crawling on the floor. definitely not from my family who all have black afro`s. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Secaucus - New York City Area Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for not having a crib available for your child. Please know, I have also addressed the issue with the level of cleanliness in your room with our staff, and we will certainly strive to make improvements in this area in the future. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Mattress no goodGenuine Hotels.com guest review
Response by Extended Stay America - Secaucus - New York City Area I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that you felt the mattress was not comfortable so that we can correct the issue. Our maintenance staff is currently looking into this so that our future guests are not affected. Thank you for choosing Extended Stay Hotels. We hope to see you again soon!
"Money well spent on a trip to NYC"
We booked for 2 night (June 25&26 th 2013) as we spent 2 days in NYC before embarking on a cruise. For what we needed, it was perfect. Hotel is located adjacent to a huge mall and group of restaurants and different stores so shoppers can have a go at it if the want to. But the best of it is that bus 320 is taking you directly at the door of the hotel […] to Port Authority Bus Station about a 3 blocks away from Time Square. If you board the bus on rush hour trip will take you about an hour, if not....you'ill be there in 20 minutes tops. We loved the small appliances/kitchen as we could figure out our own breakfast before leaving in the morning. We will definitely be back. Read moreGenuine Hotels.com guest review
"Good location and pleasant service!"
The location was convenient - close to Manhattan (by NJ transit), close to local restaurants and cinema, and safe.Genuine Hotels.com guest review
overall good hotel, convenient location, clean (although it lost points because our room was only partially cleaned one of the days). staff was great and very helpful, bus to new york city every 15 minutes right outside the hotel, however, with traffic it can take up to 25-30 minutes into the city and it cost $4/person each way so it adds up.Genuine Hotels.com guest review
Response by Extended Stay America - Secaucus - New York City Area Thank you so much for sharing your experience with us. Please accept our apologies that your room wasn't properly cleaned during one of your "refresh" services. Still, I am so glad that you enjoyed the rest of your stay and that our staff was friendly as well as helpful during your trip. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
"Great hotel travellers, students and families"
Stayed here for 6 nights over the new year. When checking in, there was a mix up with our room and we did not receive what I had booked, however staff compensated by giving us an extra room, and the next day we were moved into the correct room. Room spacious, clean and comfortable. Only down falls were noisy heater and noisy fridge/freezer. Bus stop […] to New York 30 seconds from hotel, runs frequently (every 15 mins) and only costs $8 (return), a lot cheaper than what a taxi will charge. Close to numerous restaurants and outlet shops. (The red lobster being our fave!) Staff very friendly and polite. Hotel also has a gym, pool and serves food, although we didn't use these facilities. If you are looking for a cheap, comfy hotel then this is for you! Read moreGenuine Expedia guest review
Great hotel, 10 min bus ride from outside hotel to port authority, manhatton. Very cheap in comparison to ny hotels.Genuine Hotels.com guest review
"Convenient Location - Close to NYC"
The Extended Stay Secaucus (New York Area) is a great option if you are planning to visit NYC. Very convenient location. Bus stop right in front of the hotel. You are in Times Square in under 15 minutes. The hotel itself is clean, comfortable and affordable. Very minor criticism - the morning breakfast is a little weak. No juices to drink. Only a small […] assortment of fruit and oatmeal. Other than that, it was a great place and we will be back. Read moreGenuine Hotels.com guest review
"GREAT PLACE AND LOCATION"
GREAT STAFF AND PLACE TO STAY FOR A WEEK OR MORE FOR A FAMILY . CLOSE TO TRANSPORTATION AND PLACES TO SHOP , EAT AND HAVE SOME FUN. RECOMMENDED!Genuine Hotels.com guest review
"Too bad it was in middle of renovation"
We could not stay, hotel was under major renovation - with 95 + temps and three kids the pool was an essential part of the bargain, with the pool closed and hallways filled with furniture and matresses we cut short our stay. Very appreciative of the management to refund our two days not usedGenuine Hotels.com guest review
"Spacious suites. Great place."
Overall great stay. Loved how the room had a kitchenette, desk, pull-out couch, two beds and still lots of open floor space. The pool is heated and we always had the whole thing to ourselves. Very nice patio and bbq's off of pool room. Can walk to theatre, shopping and restaurants.Genuine Hotels.com guest review
The staff were really good and helpful. The shower pressure was very low however there was no shortage of hot water. The room was tired. Bus stop outside the door was wonderful and surrounding cafes, restaurants and shops were good.Genuine Expedia guest review
"Very nice place"
Nice location, very close to times square and good facilities. Well recommended for familiesGenuine Hotels.com guest review
"Good Hotel easy to access NYC"
This hotel was clean and tidy. The staff were friendly and welcoming. A small walk to Walmart,cinema and local eateries. Easy and cheap access to NYC and Hoboken. Well worth a visit.j Don't expect the Waldorf but for the price I was hugely satisfied. I'd go again. No problems with bugs I think these people must have stayed somewhere else. The kitchen […] was a bonus. Thanks to all at Homestead Read moreGenuine Expedia guest review
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