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New Otani Hotel, Osaka - Osaka 34.69035, 135.53295
1-4-1 Shiromi Chuo-ku, Osaka, 540-8578 Japan
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Guest review summary
- 4.4 Average rating: All Trip Types
- 80% Recommended
- 10 Reviews
- 4.8 Hotel Service
- 4.4 Room Comfort
- 4.4 Hotel Condition
- 4.6 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (10) | 4.4 |
| Business | (3) | 4.7 |
| Romance | (1) | 4.0 |
| Family | (1) | 4.0 |
| With Friends | (2) | 5.0 |
| All Others | (3) | 4.0 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Airport transportation (surcharge)
- Beauty services
- Cell phone/mobile rental
- Complimentary newspapers in lobby
- Concierge desk
- Currency exchange
- Doorman/doorwoman
- Fitness facilities
- Hair salon
- Health club
- Internet access in public areas - high speed
- Internet access in public areas - surcharge
- Limo or Town Car service available
- Massage - treatment room(s)
- Medical assistance available
- Multilingual staff
- Parking (secure)
- Parking (surcharge)
- Parking garage
- Porter/bellhop
- Room service (limited hours)
- Safe-deposit box - front desk
- Sauna
- Security guard
- Shoe shine
- Spa tub
- Steam room
- Supervised child care/activities
- Tour assistance
- Wedding services
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Business services
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Meeting rooms (small groups)
- Secretarial services
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Bathroom phone
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary newspaper
- Complimentary toiletries
- Cribs (infant beds) available
- Electronic/magnetic keys
- Extra towels/bedding in room
- Hair dryer
- Handheld shower
- High-speed Internet access
- Housekeeping
- In-room massage available
- In-room safe
- Internet access (surcharge)
- Iron/ironing board (on request)
- Minibar
- Multi-line phone
- Pay movies
- Refrigerator
- Remote lighting/drapery/curtain control
- Rollaway beds
- Shower/tub combination
- Slippers
- Smoking permitted
- Voice mail
- Wake-up calls
- Window opens
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Coffee shop or café;
- Elevator/lift;
- Gift shops or newsstand;
- Number of floors: 18;
- Number of rooms: 525;
- Restaurant(s) in hotel;
- Shopping on site;
- Swimming pool - indoor;
- Swimming pool - outdoor seasonal;
- Tennis on site
| Check-in time is | 2 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Dining
East and West are evenly represented at the hotel’s 13 dining venues, which cover everything from traditional Japanese and Chinese cuisines to Western-style buffets and fine French dining.
Sakura - Top-floor French restaurant with Osaka-city views. Small candlelit tables, and servers in formal uniforms promote a quiet, refined atmosphere. Complemented by selections from a 200-bottle wine cellar, à la carte French cuisine includes seasonal specialties such as Duckling Leg in Red Wine Sauce. Open for lunch and dinner.
The Azalea - Floor-to-ceiling windows overlook gardens and lend light to floral-themed decor. Serves Western buffet breakfast, and both Japanese and Western à la carte menus for lunch and dinner.
Four Seasons - Evening piano music complements panoramic views of Osaka Castle and the city skyline. Drinks and light meals served daily. Taikan En - Chinese cuisine.
Keyaki - Teppan grill.
Shiromi - Japanese cuisine.
Mikan - Kushi (skewered vegetables, meat, fish) and wine.
Isshin - Sake and Japanese à la carte.
The Lounge - Lobby café/bar.
The Castle - Main bar.
The Sweet Shoppe - Pastries.
Recreation
An outdoor seasonal pool, two tennis courts, and a 1,600-square-meter European garden are set on one of the hotel’s rooftops. Guests have access to a health club, 20-meter indoor pool, Finnish sauna, and Japanese hot bath. The hotel charges JPY2,500(US$21) per-person admission fee for use of the fitness club between Noon and 8 PM. The health club comprises men’s and women’s locker and lounge rooms, a fitness room with weight-training equipment, treadmills, and bikes, plus an aerobics/stretching room. Training shoes and fitness clothes are available free of charge at the staffed desk and are recommended for use. A paved path takes joggers and walkers along the adjacent Neyagawa River, or guests can rent bikes at the front desk (surcharge) and follow the river, or venture farther and join the locals cycling around the city.
The hotel charges JPY2,500(US$21) per-person admission fee for use of the fitness club between Noon and 8 PM.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Aerobics on site
- Bicycle rentals on site
- Running track/path nearby
- Swimming on site
Area map
A short guide to Nakanoshima - Osaka Castle
This district, previously a major rice market, showcases the changes Osaka underwent when Japan was opened to the West. Aside from nearby Osaka Castle, the historic walking course along Mido-suji Avenue is popular with visitors for its featured turn-of-the-century architecture. Nakanoshima Park, situated between the Dojima and Tosabori Rivers, includes a garden with 4,000 varieties of roses and the Museum of Oriental Ceramics well-known for its collection of Chinese and Korean pieces.
see all hotels in Nakanoshima - Osaka CastleNearby Activities & Points of Interest
Less than 0.5 mile
- Panasonic Square - 400 yards
- Osaka Castle Park - 800 yards
- Osaka Castle (Osakajo) - 800 yards
0.5 - 1.0 mi
- Osaka International Peace Center (Peace Osaka) - 1100 yards
- Kema Sakuranomiya Park - 1300 yards
- Mint Museum - 1300 yards
- Tamatsukuri Inari Shrine - 1500 yards
- Osaka Museum of History - 1700 yards
1.0 - 3.0 mi
- Sanko Shrine - 1.2 miles
- Tenjinbashi-suji Shopping Arcade - 1.3 miles
3.0+ mi
- Osaka Itami Airport (ITM) - 8.7 miles
- Osaka Kansai Intl. Airport (KIX) - 24 miles
Reviews
Filter by:
-
All (10)
- Recommended (8)
- Not recommended (2)
"Definately Four Stars"
Reviewed by Ron of San Diego, on Dec 1, 2009
This is definately a business oriented hotel, but that said it is a great facility. Across the river from the Osaka Castle grounds with subway and above ground rail stations just a short walk away to anywhere else in the city. Conceirge and many other employee's spoke good English. Service all around is just excellant as you would expect from an upper class Japanese hotel. Family types may want to stay closer to the more normal attractions like the Universal Studios & Osaka Harbor attractions. Besides the Osaka Castle, Nara a World Heritage Site is only 40 minutes from the hotel via express train. Osaka Tower and shopping area is only 20 minutes away by rail. For my purposes a fantastic hotel.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by a Hotels.com guest on Mar 26, 2009
Excellent business hotel.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great !"
Reviewed by a Hotels.com guest on Oct 20, 2008
Room was very clean, and walking distance to subway station, and close to the Osaka Castle and near by neighborhood local markets where local Japanese shops.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 14, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel Accomadations."
Reviewed by Wallace R of Providence on May 22, 2008
Great Hotel. Resturants located in hotel are very expansive. Hotel does not have a place to purchase morning coffee. Required complet breakfast set purchase to get coffee. Other than expensive resturants all services were excellent.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 12, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"Totally Awesome Service"
Reviewed by ai of Minnesota on Apr 9, 2007
The hotel and staff were totally awesome. Just bit far from a lot of the action of Osaka. Overall, I would recommend this great hotel to anyone.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 8, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
The following English reviews were posted by Hotels.com guests from other countries
"Osaka's Premier Location"
Reviewed by D of Wiltshire on Sep 9, 2008
Having selected the Hotel for a six night stay I was delighted with it's location and standard of service. Great for the Osaka JR Loop Line for transfer to Shin Osaka for Bullet train etc. Fantastic view of the castle and Park and having seen the rest of Osaka I am glad that I chose this hotel. The big downside for me was the extortionate cost of using the leisure facilities! Anyone wnating to make use of these facilities had better be prepared for a large bill at the end of the stay.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
The following foreign language reviews were posted by Hotels.com guests from other countries
"un peu excentré mais au calme"
Reviewed by M of Rueil-Malmaison on Nov 10, 2008
Au premier abord, l'hôtel semble excentré au bord de la rivière, ce qui est finalement un avantage compte tenu de la folie du centre d'Osaka. 2 stations de métro tout près, la loop line qui dessert l'aquarium et universal studios, et la station business park pour aller également dans le centre. Des galeries marchandes et plusieurs restaurants à proximité en sortant par l'arrière de l'hôtel.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews