They had issues with their computers and the reservation. Took 2.5 hours to get a room. Finally got into a room at 10:30 pm only to walk into a room with people in bed. Management is a disaster at this hotel. The grounds were nice and the staff was friendly. The food is not very good. If you are looking for a less expensive all-inclusive option then […] this is your place, but don't have high expectation. The dive shop was fantastic though! Read moreGenuine Hotels.com guest review
Everything that can be wrong with all-inclusive hotels, this hotel has it. Tasteless, undercooked and bland food in the buffet, there was actually a microwave in the buffet section to heat up your food. For dinner, there is only one ala-carte restaurant and you need to make a reservation early in the morning, it usually gets full, or else you will have […] to do with the poor buffet food. The drinks were like virgin cocktails, I had 5 shots of their Tequilla and still not feeling the buzz, and I am a lightweight in drinking. The room was not very good either, there were sewer flies all over the wall, the toilet/bathroom was small and the water or the drainage was stinking. I was there for 2 nights and on my second night, my wife and I actually went to town to get pizza and burger king for dinner due to limited dining options. The beach was ok, clean but we encountered fish swimming near the shore which didnt bother me much. The pool is not recommended as I saw birds catching insects for their meal from the water. Definitely not recommended, for an all inclusive getaway. Read moreGenuine Hotels.com guest review
"Nice but noisy"
A couple on the other side made loud noises and woke my kids up, very awkward trying to explain to kids that they were not birds. The wall is too low and thin. You can hear neighbors clearly.Genuine Expedia guest review
"Lovely well-kept hotel close to the beach"
The ONLY DOWNSIDE WAS NOT ENOUGH SELECTION AT LUNCH. BUT FOR THE PRICE, IT WAS PRETTY AMAZING.Genuine Expedia guest review
"Resort and staff were awesome, room was terrible"
The room had bugs in it, which I imagine is difficult to prevent in this climate. Also, the bathroom was atrocious. There was some goop on the shower wall that was never washed off, the soap dispensers had a little mold growing on them and it was very outdated. The rest of the property was pretty nice, but I'm not saying it was great. The staff was […] generally awesome. People were friendly and worked hard to keep you happy. Read moreGenuine Expedia guest review
"good price and frendley"
Everything good location and staff is frendley, nice service.Genuine Expedia guest review
"love the tropical feel and the size of the resort."
we overall had a great time. the resort needs to be refreshed and i hear they are doing it ... i did not like that you only get 2 reservations (i do not recall reading that on the Allergro home page). as I am not a fan of buffet. It was decent, but the restaurant food was better.Genuine Expedia guest review
"Terrible hotel with unfriendly staff"
If you value your time and money, Do Not stay here!Genuine Expedia guest review
"Excellent service and a great getaway..."
Can't beat the beautiful facilities, really nice people and the food was the best in the world.Genuine Expedia guest review
"OK place assuming you get a room."
The place was fine. You get what you pay for. The big issue is check-in. It seems because they have "sister" hotels nearby, they overbook on a regular basis so you have to shuttle between hotels. When you are only there for three days, spending two of them packing, shuttling and unpacking, is not a good way to go. The other big issue is the check-in […] took more than 2 hours. They were stalling to get us a room, but when you leave the cold north to spend time on the beach but instead are in a lobby, it is tiresome at best. Read moreGenuine Expedia guest review
Pros Great value, beautiful beach, clean rooms with a hammock and overall good service. Pro dive shop on site. Beautiful dive sites nearby. Great beach for swimming though there aren't any corals off shore for snorkelers to see a lot of marine life. I would stay again. Great hotel, service and location. Cons: The wifi cost and quality is a rip off. […] Food is average. Not enough variety in general, more so if you are a vegetarian and for Mexico lean on serving fruit and fish. Read moreGenuine Hotels.com guest review
"Thrift Store Resort"
Water was out for 12 hrs. Once on its sea water! Salty!! Pool bar had150 people wanting drinks and 1 bartender! TOO FAR FROM ANYTHING! Nightlife was a weak as you can imagine.Genuine Expedia guest review
"Beatiful beach - not for everyone"
I liked the beach and the friendliness of the staff. I didn't like waking up at 2:30 in the morning because the people in the adjoining room had the tv on. I don't think they had it loud, I think it's a problem with the rooms. Mixed drinks were just ok - no taste of tequila in my tequila sunrise. If you want to party hearty, this is probably not for […] you - pretty quiet and a $15 cab ride to town. Food was ok - buffet was not fabulous but I found something tasty every time. For the price my only real problem was the TV noise in the night. Read moreGenuine Hotels.com guest review
If you want to dive and dive a lot this is a great resort with a nice beach. If your looking to just relax and have good drinks with good food, I would go somewhere else. Food was average at best and service was marginal at best. Long lines for a drink and rooms were very out dated.Genuine Expedia guest review
"Worst stay out of 5"
Booked THRU expedia Nov. Was told over booked sent me to another resort on other side of island for 2 days. Said they upgrade my room which they did not . Resort pool bar a joke. The other bar made you wait in line even if you were sitting at the bar. Spent most of my time in rented Jeep cruising island thank god . Never go back to Allegro or book with […] Expedia Again. Booked in Nov for A Feb 22 Vacation. Read moreGenuine Expedia guest review
the people and staff were wonderful. The food was great!!! It was so relaxing to sit by the beach or in the hammock. I could not of asked for a better vacation. Thank you to everyone who was so friendly and welcoming.Genuine Hotels.com guest review
The beach was very nice! Our room was near the "disco" and stage so it was very loud! The food was terrible and a lot of the amenities and various buildings throughout the resort were closed...Genuine Expedia guest review
The beach AAHHHHHH!!! The food was ok, when it was available, always out or long lines. The staff however tried to please but they seemed way understaffed. Which meant long lines for cocktails.. The grounds mmmmm there was a horrible smell of sewage outside of our room for the first couple of days. Its tough to enjoy the view from the hammock when the […] smell was so bad that there was no way you could even be outside. Room 6811.. But the smell moved to different locations throughout the grounds, but it left our area!!! One of the better views of the resort..Sunsets where awesome! Read moreGenuine Expedia guest review
We spent 10 days in January and had great weather.Genuine Expedia guest review
"Great for families on a budget"
Grounds were very well maintained, Rooms were a little dated but the housekeepers kept it nice and clean, even put my sons stuffed animals in his crib tucked in for him. I was comfortable and slept very well. Staff were all very nice and inviting. Food was so-so, but I didn't expect better from a three star hotel buffet. I managed to enjoy every meal […] by proper selection. The other restaurants were very good though. Kids playground and waterpark were fantastic, we had so much fun with our little one. Beach was beautiful, sunsets amazing. Prodive was a great dive shop on-site with friendly and helpful employees. The diving is beautiful and great for all levels of experience. I would go back for sure as it was a very enjoyable vacation away from the cold. Read moreGenuine Expedia guest review
"Better than I expected"
After reading numerous posts about the Allegro I would have to say that I was surprisingly pleased with our experiences there. Our room was clean and kept that way by the staff. The beds were firmer than I would care to sleep on but not as bad as I had read about. The staff in general was very responsive to our needs and did their business with a smile. […] The beach was beautiful and the food was adequate. I have stayed in all inclusive resorts that were more lavish but for the price I would have to say that the Allegro was a good value. Biggest issue was the distance from town and the airport. Read moreGenuine Hotels.com guest review
"Nice beach Warm atmosphere"
The beach is very good. The activities were entertaining. The beach volleyball, tennis, water polo, entertainment etc. kept us in good spirits. Met many other friendly and wonderful guests!Genuine Expedia guest review
"Good beach. Bad rooms and food"
Stayed for 6 nights. Good location and beach. Very bad food and most times not enough food. A few times I could not even get pancakes. Staff is overworked and not enough. I would not recommend this place to anybody who wants an all inclusive experience. Unless occidental chain staffs better and fixes up rooms., this will be at hear 2 stars only for […] the location. Read moreGenuine Expedia guest review
"Not a four star resort"
They were always out of everything. Lines for meals and the bar were long. Internet wasn't included. No mini fridge or room service.Genuine Expedia guest review
Nice beach almost like private one. Moderate quality of foods.Genuine Expedia guest review
"Beach and diving the best"
Staff and service were good, but not much for entertainment. Beach and diving were excellent. There was plenty of food, but nothing exceptional or special. The grounds were well maintained, but the resort was too far from downtown.Genuine Expedia guest review
"Great Scuba Diving"
Great scuba diving resort, world class reefs. Dive operation here is very professional and most dives went around 60 minutes. The hotel staff is extremely friendly and helpful. Food is good, not great, but plenty of variety. Very relaxing.Genuine Expedia guest review
General restaurant very bad. Almost impossible to get a reservation for the "special" onesGenuine Hotels.com guest review
"Stayed for Ironman Cozumel"
It's about a 2.5 out of five at best...first off, no phone in the rooms, they can only be used for room to room unless you want the front desk to connect you to the US at $7 per minute! Only a phone card machine and pay phone in the lobby...VERY spotty cell service, WIFI only in the lobby, all inclusive food was hot dogs, soggy chips and brown lettuce- […] terrible. The room was rusted and a bit moldy from the humidity and the walls are PAPER THIN! You can hear every little noise thru the walls. If you want to stay disconnected from the outside world, go on a crash diet and be entertained by your anonymous neighbors then this is the place to go! Read moreGenuine Expedia guest review
Resort remote from everything, food selection limited, room outdated, BED WAS TERRIBLE, staff friendly but not very helpful about answering questionsGenuine Expedia guest review
Loved Allegro! Came back to visit after 20 years and the resort has made many wonderful improvements.Genuine Expedia guest review
My husband and I went to Cozumel to scuba dive. Because we also took our kids with us, we selected an all-inclusive resort with a sandy beach, so kids would not need to clime down the pier to swim. We knew that Allegro is not a premium resort, but we are not snobs. The description and the pictures on Expedia looked reasonable: spacious rooms, kids club, […] two restaurants, buffet, excellent beach. In addition, the resort was closed for renovation, so we hoped that the room condition would be reasonable. Unfortunately, everything, except sandy beach, was much below our expectations. Kids club was closed, so we had to have them on a boat with us (and yes, for this reason we had to have a private boat, which was more expensive). Our room was nothing like one shown on-line: tiny, smelly, damp, with outdated TV and bath (when I say outdated I mean it is looks like it is 20-30 years old). In addition, the air conditioner worked only periodically, so it was difficult to dry wet clothes. We are not food snobs, but ... Both restaurants were closed, so buffet was the only place to eat. It offered mostly Mexican food three meals a day and cakes. Yogurt, cheese and cold cuts (one type of meat) were offered only for breakfast. If, however, you came for breakfast after 9 am, no cheese for you. They do offer chicken/meat, veggies and fruit most of the meals, but the selection is poor. I guess we would feel better if all this information was disclosed when we booked Allegro. Read moreGenuine Expedia guest review
There were no options for meals ( buffet only). All the meals were alike and the food was horrible. We had to change rooms and Ivan was very helpful making it happen; however the air conditioner, toilet, and hommack broke the 1st day. There was not any nightly entertainment except one night of keroke.Genuine Expedia guest review
"Beautiful surroundings. Private. Friendly staff!"
The hotel staff were beyond friendly. They went above and beyond to help us.Genuine Expedia guest review
"The resort has gone downhill."
We stayed at this resort last year and liked it very much, unfortunately the resort went down hill. There are three pools, the kiddy pool was always cloudy, the family pool had algae growing on the bottom and side the entire week and the only swimmable pool turned an emerald green for the last 3 day of our trip. It was so green that you could not see […] the bottom of the pool. On a positive not there was the ocean. The food was the other huge disappointment. This year there was no sausage or bacon for breakfast, instead they served broccoli. I ordered an omelet one morning and there was no cheese. On mexican dinner night there was no pico. Last year there was a lovely barbecue by the beach, not this year. We went to an all inclusive resort and lost weight. Read moreGenuine Expedia guest review
"Past great resort but now in bad condition."
I had been to Allegro 13 years ago and it was fabulous. We had a nice time this visit but were disappointed with how bad the condition of everything was. Also the front pool with the swim up bar was only for adults last time and this time there were kids in that pool and on the swim up bar stools all the time. We like that the resort is kid friendly […] but would like there to be more structure so young kids required to stay in kid friendly pools. Also the entertainment movies were shown right at the dinner hour and then the kids program was after at around 8:45. They should make the kids program early since many kids go to bed around 8-9pm, and movies later for adults. We did hear that the hotel is closing next month for renovations so I hope they make wise upgrades. Read moreGenuine Expedia guest review
"Great family friendly resort, great place to dive"
The Allegro was charming. There were fewer people than I'd expect, so I guess we lucked out, so there were no lines anywhere, (unlike the Grand next door, where we had a 20 minute wait into the restaurant at 2:30pm and a 30 minute wait for burgers.) The staff was friendly, the dive shop was excellent (special mentions for Jorge, the boat crew and instructor […] Bernar who's no longer there). They did an awesome job on our anniversary with beautiful flowers and made the bed up with rose petals and origami hearts made with towels. Only disappointment was the food, which was OK the first day but got monotonous very fast, Read moreGenuine Expedia guest review
Response by Allegro Cozumel All Inclusive Dear guest, Thank you very much for sharing your coments with us. We are glad to know that you enjoy your stay with us. We are working to improve our food variety and service. Hopefuly give us the oportunity to host you again in the near future. Sincerely Occidental Allegro Cozumel
We loved how close to the beach we were and it was beautiful, but the food was not good. The staff was very courteous and helpful, but the food would keep me from going back. We made reservations at the Chinese restaurant and it was a little better than the buffet but not great.Genuine Expedia guest review
"Poor food poor service"
Disappointing with rude bartenders see comments belowGenuine Expedia guest review
"Worst food ever"
The hotel is nice, great location for diving. Excellent dive shop,prodive was professional and had very good dive masters, Jorge and nacho were safe and fun to dive with. We left after two days due to the horrible food, the hotel itself was fine, very nice beach, good pools, great dive shop. Everything was good except the food. The worst food we have […] ever had in Mexico, I have been traveling in Mexico for over 45 years and this was the worst. We asked to be moved to the sister resort, the Grand, five minutes down the beach. The general manager for the allergo come in on Sunday to see us and could not be any nicer and professional, he said he would do his best to move us. We were moved that afternoon. The grand was nicer, and the food was very good. I do not know why the management of these hotels would allow the food to degrade to such a low standard, theyobviously know how to do it right as the grand is very well done. Read moreGenuine Expedia guest review
"If Wal-Mart had a resort, Allegro would be it!"
If Wal-mart had a resort, Allegro would be it! . . . . .Genuine Expedia guest review
"You need to make the best of it!"
Overall we had a blast, but there were some drawbacks. The staff was great, the food was good, and the pool and ocean were awesome. Tip a little and they will remember your likes and dislikes. I noticed most people failed to realize that these people work for very little and wouldn't tip at all. As for drawbacks the bed was extremely hard, water pressure […] non-existent, and hot water a rarity. My husband was disappointment that the only beer they offer is Corona and as for booze there are only a few name brands available. However, the did make up for it a bit in creative blended drinks such as a dirty monkey. You are also limited to 2 reservations at the nice dining options, unless you agree to do a survey which they trick you by sending it to themselves to fill out. That will get you a 3rd reservation. When they offer to take you next door don't go!!!!! Instead of a timeshare sales pitch they call it vacation club. When trying to talk you into it, they will flat out lie to you to get you over there. Read moreGenuine Expedia guest review
"Good for the price"
Ok but pipe broke so thankfully we were upgraded to a First Club Vacation 1 bedroom roomGenuine Expedia guest review
"good for families"
This is a great place for families! Especially if they are divers. The rates are affordable and the rooms are clean. The food was average.Genuine Expedia guest review
"....Nice location ON THE BEACH"
The resort is established which translates in to great landscape and beautiful flora and fauna...and BIG iguanas!! The beds were soooo hard... we figured out they were literally mattress on concrete slabs! Nothing that a few dozen tequila cocktails wouldn't fix, though! Great location for scuba diving...limited staff in off season added to service […] frustrations, but they tried pretty hard to make it up. FAR from town and very expensive cab fares make it pretty much your final destination...and that pesky tropical weather...hmmmm! Read moreGenuine Expedia guest review
"Not a 3 Star Hotel"
We had flight issues and didn't arrive until the second day of our reservation - about 5:00 pm and when we finally arrived - OUR ROOM WAS NOT READY! We had to wait for 30 minutes for them to finish it (this is time for them to sell you some excursions). We were very disappointed in the overall condition of the hotel. the staff was not friendly, the […] bartenders didn't even hand the drinks to you, they left them where they poured them and walked away. Pools were dirty - not at all what you would expect at a resort. You must have reservations to go to a couple restaurants - but they were never full - only 3 couples in the Mexican restaurants but no seats available. I would not recommend spending your money at this all inclusive. Read moreGenuine Expedia guest review
First I'll start by saying the staff over all was good except for one beach bartender sometimes it would take up too 20 min. to get a drink.The beach is very nice,plenty of cabanas for shade.There is no reef so snorkeling is not good at the resort but you can take a guided trip which is nice.I don't recommend pro dive because they cater to divers try […] the glass bottom boats they are better for snorkeling.Rooms are ok,hard beds but we slept good and very safe.Maids are great and don't forget to tip they don't make much money they work very long hard days.We went to the mexican resteurant twice it was great,We don't like asian food so we didn't try the Asian.Breakfast and lunch are Traditional food,Dinner we felt could of had more flavorful food it was very bland.For those who stay up late there is no food after 10:00 PM.Last but not least drinks are good but if you are a beer drinker don't bother going here the beer is corona and it is barely cold and has a sour taste.I rate this hotel a 2.Happy travels from ny Read moreGenuine Expedia guest review
"Loved this hotel"
Loved the hotel, everyone is very nice and accomadating.Genuine Expedia guest review
"Great stay! Food better than ever!"
This was our 6th trip to the Allegro in the past 10 years and our best by far. Some of the staff have been there 10+ years and all staff were overly friendly and concerned with us having a great time. The food which had been so-so in the past was much better this year. There was fish, fresh fruit, and salad items (and many other items, including a grill […] station) on both lunch and dinner menus each night - not to mention the made to order omelets each morning. Even though we were only guaranteed 2 of the specialty dinner reservations (2 per week), they squeezed us in for a third. The rooms and grounds were kept spotless. The bars were well stocked and beer on tap was Modelo (my favorite). Via email prior to our trip, we requested a first floor family room in the middle of the complex and it was there waiting for us when we arrived at 1:00 (even though check in is normally 3:00). Kids loved it. Plenty of activities during the day and fun family type show each night. The fire show is the BOMB! Great stay! Read moreGenuine Expedia guest review
"Not What We Expected"
I chose this resort for my honeymoon because it was affordable and looked like fun. We were taken to the sister resort for a "tour" and an offer to join their club. They said it would only be 90 minutes and if we decided to decline everything would be fine. But they seemed to have a hard time taking no for an answer. My wife and I just got married, […] just bought a car, and just bought a house. How would we be able to afford $750/month??? There are three restaurants and a couple little bars that were all very good! The room was clean but the bed was pretty hard. The day before we left, we asked one of the people at the front desk if he could check to make sure that we had the right time for our flight. He told my wife to log into her email on his computer and he would check the itinerary that was in her inbox. Instead of going straight to the itinerary, he opened an email from the Occidental Resort and forward it to himself. We later realized that it was the survey for their website asking if we enjoyed our stay and that HE took it. We would've left a nice review but, because of this shady little act, I would never recommend this resort to any of my friends or family. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )