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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"great deal for your money"Reviewed by a Hotels.com guest on May 2, 2012
Fantastic deal for your money. The confirmation from hotels.com said that our room had ocean, pool and garden view.... it didn't. The view was just trees. We had booked a king size bed but got 2 queens instead so that was disappointing but over all a great place. Men need to bring long pants if you're planning on eating in the a'la cart restaurants. The buffets are great, a'la cart is ok.
Reviewed by a Hotels.com guest on Apr 30, 2012
This guest did not leave a comment.
A couples-only escape
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way.
Restaurants
Our highly acclaimed chefs are constantly raising the bar for all-inclusive dining, by creating sumptuous culinary treats in our specialty restaurants featuring International, Mexican, Italian, and Argentinean cuisines.
Accommodations
The simplicity of modern design creates a room where you are completely drawn into its calmness and are able enjoy a magnificent view thanks to the enormous sliding door. When out in your balcony the clear turquoise waters of the Caribbean Sea will give you a sense of peace and tranquility. This light atmosphere provides the perfect environment to enjoy the Jacuzzi®, a meal or just a good night sleep. The Palace Bed® is a new touch of luxury you will want to take home.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price. Guests do not have to pay extra for onsite activities. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Sun Palace Spa facilities and services (surcharge) has treatment rooms for individual and couples. Treatments are available featuring a blend of Mayan, Oriental, and European techniques. Serices also include beauty treatments and a hair salon.
Our highly acclaimed chefs are constantly raising the bar for all-inclusive dining, by creating sumptuous culinary treats in our specialty restaurants featuring International, Mexican, Italian, and Argentinean cuisines.
Top shelf wines and beverages Unlimited wine by the bottle from Spaniards, Argentinean, Californian, French, Italian, Chilean and Mexican wineries.
Activities include:
Nightly entertainment
Aerobics
Stretching classes
Kayak tours
Spanish lessons
Dance lessons
Trivia contests
Cooking/cocktail lessons
Ping-Pong tournaments
The resort features three infinity pools, including one with a swimup bar.
Guests of Sun Palace can enjoy complimentary non-motorized water sports. Golf is available at the Moon Palace Golf & Spa Resort. If guests book a room with golf, transportation to and from the course is included.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Sun Palace - Cancun"
Usually hate all inclusive hotels for lack of authenticity and tourists traps. But Sun palace changed my mind. Good food, outstanding service and perfect for couples. Nothing related to others super crowded resorts. Perfect vacation week.
"sun palace delivers!"
Everything is wonderfully clean, beautiful, and an incredibly friendly staff to boot. We used our resort credit to upgrade to concierge level so we could have better liquor and a beach view but not really sure that was worth it. Everything else was great, though the food could be improved... there was lots of it and the service was great but the actual […] food was just sort of mediocre except at the steak & italian restaurant which were both up to par. I would definitely come here again! Read more
This guest did not leave a comment.
"Great Hotel"
This hotel/resort is great! I will be coming back soon. The staff was very friendly and helpful every time we needed something. If you are looking for a relaxing time...please go to the Sun Palace.
"Great Relaxing Vacation"
We went for a short 4 day trip to celebrate my husband's birthday. We had stayed at Moon Palace when it first opene,d and Cancun Palace a couple of years ago, but had never stayed at Sun Palace. It was just great. The staff is very accomodating and the food was good. We were very pleased with the entire stay and will go back.
"Dream Vacation"
My fiance and I have travel quiet a bit and have stayed at many hotels, and this is the second best hotel I have ever stayed at (first is Four Seasons, in Egypt.) The staff were incredibly welcoming and kind. The food was very good. The hotel cleanliness, amenities, pools, beach were all outstanding. We were there only for three days before moving on […] to Cozumel Palace, and we wish we could have spent our entire stay at Sun Palace. We wil absolutely return to Sun Palace. We have recommended this hotel to all of our family and friends. Read more
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"Beautiful Property - OK food"
The hotel and it's staff were absolutely fantastic. And the beach it's located on is beautiful, crystalline blue and bathwater warm. Lovely room with a balcony, ocean view and full jacuzzi. The only drawback of the whole experience was the rather lackluster food. Breakfast was, for the most part, great. However, lunches and dinners were sub-par. This […] was certainly not enough to ruin our experience or not recommend this property to others. Being a couples-only resort, you have the option to be completely low key and interact only with yourselves and the staff - or, if you choose, there are plenty of other couples to dine with or share a drink (all included of course)! Wonderfully relaxing trip! Read more
"Outstanding!"
We stayed at the Sun Palace for the first 3 days of our 8 day trip to Cancun for our honeymoon. We wish we had stayed the entire trip there however! Other than the fact that the bed was way too stiif for either of our preferences, we cant think of a thing to complain about. Great staff, gorgeous room and property and excellent food. We definitely plan […] to stay here again. One of our recomendations to future guests would be to research all of the many priveleges you have as a guest at the palace resorts. As a guest at the Sun Palace you can use the ammenities of any of the local palace resort locations for free, one had live music nightly, and also had free entrance to the water park which we were unaware of until we checked out. Overall nicest place we've ever stayed however. Read more
"Perfect Stay!"
This guest did not leave a comment.
"Exelente Hotel totalmente recomendable"
Hotel muy tranquilo con muy buenas habitaciones, quedamos super satisfechos en nuestra estadia, ventaja de ser cadena palace q puedes utilizar tambien las instalaciones de los otros hoteles
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