"Pretty good stay"
I got a smokin deal on the room. It was clean and well kept, It was nothing fancy though. the only real complaint I had was that the view of my room was facing an empty pool. Otherwise it was a very nice stay and the staff was very friendly.Genuine Hotels.com guest review
very rude when i was checking in and my room is not all what i had paid for when i asked them anout it they simply told me sorry i had to deal with itGenuine Hotels.com guest review
"Nice/Convenient place for Visiting Tahoe AND Reno"
This place gives you a great value. My gf and I stayed here to play in Tahoe and Reno. It's super convenient as it's right between the two cities, it's literally right off the freeway, and there's a gas station right next to the hotel. There's decent food in the hotel and the room is above average for the price you pay. We didn't gamble there, but […] we've heard it's not the best (go to Reno for that). The only other gripe is that you have to walk clear across the hotel to get to the elevators to the rooms, and its hard to even get a parking spot near the front entrance. Read moreGenuine Hotels.com guest review
"nice hotel right off the freeway"
the restaurant was the best. for $14 I got a queen prime rib (it was more like a king) with bread, salad, bake potato and veggies. breakfast was a tasty veggie omelette.Genuine Expedia guest review
Hotel is just OK. I got put in the south tower and I guess that's the bargain area. Other than making the bed, the maid didn't do much cleaning, nothing in the bathroom got wiped down, but for the price I can't expect much.Genuine Expedia guest review
This was our first time staying at Boomtown. I wish I would have read the reviews before booking. Starting at the front desk I went there twice to ask questions and also checking in was not friendly at all. No one smile, no one asked if we had any question....been in Customer Service for over 30 years this was not a good start. We walked down the hallway […] and I could smell smoke in one of the rooms. Hallway needs to be cleaned. Once we went to bed the mattress was terrible....I did not sleep at all. My daughter got up in the morning and took a shower she said it was like the water was pins in needles and there was no way to turn the nozzle. Not happy with the hotel and we got an upgrade because we heard the other tower was worse than this one. Went to the restaurant to celebrate my husbands birthday and we choose Lobster Buffett...........it was terrible food was on heating tables too long and for the price of $34 each the lobster was dry! I will say the Bistro restaurant was excellent. Read moreGenuine Hotels.com guest review
The AC / Heating unit in our room was not working right. It went from 60 degrees to 85 degrees over night and never cooled off. The rooms bed was way to soft and gave me a back ache. But for an older hotel room it was clean.Genuine Expedia guest review
Did not like walking through the smoke to get to room and the parking was not convenientGenuine Expedia guest review
"will not stay again"
The bed was the worst we've ever slept in. Had the worst tbone steak at the Bistro 2100. I guess what do you want for a $9.99 special. And even in a non-smoking room the halls and room reeked of smoke. Enjoyed our trip but NOT the stay at this hotel. Will not stay here againGenuine Hotels.com guest review
Low cost but nothing fancy. Rooms are pretty dated.Genuine Hotels.com guest review
The hotel needs to be remodeled, it is in need of major updates and repairsGenuine Hotels.com guest review
"Better stay in RENO"
Hotel looks nice and rooms are clean, but is located in the middle of nowhere. waiting times for all restaurants 1.5-3 hours. So we needed to drive back to Reno to get something to eat as we did not want to wait. Complimentary Wifi has very very poor speed. Noboday ever answers on emails if you have a question. So better stay in one of the Reno hot […] els Read moreGenuine Hotels.com guest review
I think this casino is past its day! We would not stay there again, too aged!The staff if not friendly, we had no idea of what amenities there were.Food was pricey for a casino, very disappointed all aroundGenuine Hotels.com guest review
"Won't stay here again!"
We booked a 3 night stay well over 1 month ago only to arrive and be told that they didn't have the same room available for all 3 nights. A manager was called and did some rearranging and supposedly upgraded our room from a standard to a deluxe for the inconvenience. Well, our "deluxe" room was dirty, old, worn, a/c noisy & inefficient, etc; so I would […] be afraid to see what the standard room was like. Most of the staff were very indifferent and seem bothered to be asked where anything was. My husband had stayed here 3 or 4 years ago and it was a clean well kept hotel with a convenient location We will not stay here again! Read moreGenuine Hotels.com guest review
Hotel said they were overbooked and understaffed and we found our room not as clean as we felt it should have been. Will never stay there again.Genuine Hotels.com guest review
When we arrived in our room was clean ready everything was where it supposed to be we had a nice stay.Genuine Hotels.com guest review
"Big Spacious Rooms! Great stopover"
We were just traveling from Utah to California and needed a place to spend the night. Traveling with 3 children under 5 is tough but fortunately we were pleasantly surprised with our spacious our rooms were. TONS of room to spread out. Only complaint might be you have to lug your kids and bags through the casino to get to the rooms. We also ate breakfast […] and they had good kid options. Overall very happy, very convenient and very roomy! Read moreGenuine Hotels.com guest review
"Nice hotel good amenities nice service something f"
We had a nice time staying at Boomtown the rooms are clean and the staff is friendly everybody's nice plenty of stuff for everybody to do there's an arcade for the kids and of course there's adult entertainment available on-site the restaurants are also goodGenuine Expedia guest review
"It was Boomtown"
We were happy - we got upgraded to a suite because we had asked for a North Tower room ahead of time and none were available.Genuine Hotels.com guest review
"Short drive to the balloon races"
Didn't win any money in casino, but the arcade was a great value, safe and a lot of fun for three boys ages 4, 7 and 8. Didn't care for the lobster at the buffet because it was whole lobsters not cleaned or cracked and over cooked, but the other food was tasty. The Bistro was very good. We will stay there the next time we go with the kids. Hopefully […] the hotel pool will be reopened by then, we were able to swim at the RV Park though, and were offered shuttle service to and from it. Good price and very clean. Read moreGenuine Hotels.com guest review
"old room -customer service not very helpful"
OLD Hotel- Old room- won't be backGenuine Hotels.com guest review
Convenient location, RV parking, room was not cleanGenuine Hotels.com guest review
Bed was soft but felt like my feet were above my head when lying down. Very run down for a casino hotel.Genuine Hotels.com guest review
Great place to stay. Front desk staff was semi rude -especially club boomtown, didn't end up joining. Wanted to try the lobster buffet but the line was way too long ,next time we will try for lunch.Genuine Hotels.com guest review
The indoor pool has no water and the outdoor pool is located at RV park where is way too far from the casino.Genuine Hotels.com guest review
Stayed here b4. Except this time assigned to the older part of hotel. Clean but old-worn... Still gd value for what we paid. Also they missed tidying up our room after our 1st nite stay????Genuine Hotels.com guest review
I expected worse but hotel was better than I expected! My only gripe was I needed to work and couldn't due to the wireless internet. I called the front desk and support. NEVER had a follow up and the 3 days I was there. I had to go to Peet's downstairs to use the wifi. The wifi signal in my room was really strong, but you can't get online, there is […] something wrong with the network and hopefully they spend some time fixing it. Read moreGenuine Hotels.com guest review
"Willing to create an experience that was workable"
I do not like to sleep by the ice making machine and the manager switched my room so I would be able to sleep. The room was clean and presentable. The view was amazing!Genuine Expedia guest review
If you like quiet, it's perfect. Excellent food, especially their hamburgers !!! Nice being only 15 min from Reno.Genuine Expedia guest review
"I'll be back"
The discount we got was indeed amazing savings. There's nothing bad to say, our room even had a private balcony. Staff was nice and polite, he.ll even the people in the casino were nice. We ate at 2100 bistro restaurant inside, our meal wasn't worth what we paid, it should have been double even triple the price for their delicious T-bone steak, waiters […] were also kind. I'd reccommend this place to everyone. Read moreGenuine Hotels.com guest review
"Not what I expected..."
Make sure that you request a "non-smoking" room during checkout - otherwise you will be placed on the smoking floor where the smell will permanently set into your clothing. I tried to open the window to let the stank out but it was screwed shut so I wouldn't jump out. The carpet in the hallways was stained. Overall, I felt really dirty staying here. […] I wouldn't recommend this room to anyone unless you are super broke. Read moreGenuine Expedia guest review
"SMOKE SMOKE SMOKE"
SMOKE IS TERRIBLE WE ALL FELT LOUSY..Staff fine..location good..hotel OLDGenuine Expedia guest review
"Room was gross"
The Casio was clean and everyone was friendly. When paying that much for a hotel room I expect it to be nice and it was so disgusting. And their game room closed way to early for the weekendGenuine Hotels.com guest review
"Older but clean"
Older hotel and area. older crowd for clientel. It was a clean room. Good service. Resturant in hotel was on the level of a sizzler style but good service and attention. The hotel staff was helpful and friendly on check in and check outGenuine Hotels.com guest review
Room needed to be updated and shower was broken.Genuine Hotels.com guest review
"OVER ALL BAD"
OUR CHECK IN TIME WAS 4:00PM WE DROVE 400 MIL. GOT THERE AT 2:PM ROOMS NOT READY. THEY SAID THE THEY WILL GRIVE US 2 FLOOR HALF WAY DOWN I SAID THAT WOULD BE FINE, TO CHECK BACK INONE HOUR AND A HALF 3:30PM OK. WE PLAYED THE SLOTS AND CAME BACK AT 3:30 THEY SAID THE ROOM WAS RENTED OUT THE ONE THEY HAD SAVED FOR US. THAY SAID THAT WE WAS TO GET A ROOM […] AFTER 4:00PM SO BE WAIT OR TURN. I AM HANDYCAP WE GOT A ROOM ON THIRD FLOOR NEXT TO THE LAST ROOM DOWN A VERY LONG HALL. THE ROOM WAS10 FEET WIDE YOU SEAT ON THE TOI.I COULD NOT CLOSE THE DOOR. I WAS IN THE SOUTH TOWER. SHOWER HEAD DIDNOT WORK VERY GOOD BATHTUB DIDNOT DRAIN VERY GOOD HANDY MAN WOULD NOT CHANGE SHOWER HEAD SAID AFTER WE WE ARE UNTIL GOINE. I COULD GO ON BUT THAT IT. Read moreGenuine Expedia guest review
"DON'T GO THERE!!!"
We canceled our second night...That would be enough said, but we would like to say more. We were given erroneous instructions for how to reach our room. We honestly had to walk a football field to get to our non smoking room. The room had NOT been vacuumed and there were dried up drool marks on the bathroom wall and on the back of the bathroom door. […] Bed seemed changed towels smelled clean. The cigarette smoke wafted into our room from other rooms and my husband got a headache from inhaling it during our night's stay. I spent an hour and a half trying to get the internet to work. They use some Las Vegas company for this called Cox communications and when I wasn't able to just enter a password like in other hotels, I spent all this time trying to have them help me. When they couldn't help me, they told me that a techy from the hotel would come right up and help me. NOT! You see techy was off so desk called me to tell me it would be morning 8 am before they would be there. Of course, by 6 am we were out of there. CANCELLED our second night! Oh and the other thing, they advertise fasley what the price will be. We ate at the hotel restaurant because that is the only thing in the middle of the desert. It was good food and it had a short wait. Read moreGenuine Hotels.com guest review
the room was not clean, the air conditioner was very loud, it was supposed to be a non smoking room but people definitely smoked in it. I will not stay there again.Genuine Hotels.com guest review
"Not quite together"
Trouble started when we arrived about 20 minutes before check-in. We were told our room would be ready in about 30 minutes. Came back in 30, and were told the room was still not ready (making our check in time later than posted). Came back in another hour, and after having the desk clerk trying to find us another room (our's was STILL not ready), we […] were assigned a room. Valet helped bring our things upstairs on a cart after an additional 20 minute wait for him. Got to the room, and it was ALREADY occupied!!! We had to go all the way back down to the front desk, and after another 20 minutes the FINALLY found us a room. We had booked nearly a month in advance, and didn't get to check in until nearly 6:00 in the evening. Totally inexcuseable, no apologies were offered, nothing, they didn't really seem to even care about it. Worst check-in experience we have ever had. I would be hard pressed to stay here again. Read moreGenuine Expedia guest review
Great time,came home a winner.Genuine Hotels.com guest review
Wi fi did not work. Difficult to change TV channels.Genuine Expedia guest review
"secluded from downtown"
Fine however there has to be an more efficient way to check out. Tv system out could not check out, had to wait in line.Genuine Hotels.com guest review
"First and last stay there"
I have stayed at every large casino/hotel in the Reno area and this one has the least maintained rooms and is the most outdated. Everything worked fine but the room ad furnishings were OLD. The toilet was OLD and scarred. The grout in the tile was old. Reno is just a bit too far to travel back and forth throughout your stay. No nearby restaurants. It […] is a place to sleep But not a place to go have a good time. Read moreGenuine Hotels.com guest review
Check in took forever, only 2 people at front desk. When we returned to our room staff had taken out all our towels without replacing them, it took hours to get towels replaced.Genuine Expedia guest review
"Mis represented in pictures. Carpet filthy."
The room was rundown . We had 4 people , they only left towels for 2 . In room coffee , not stocked . Only decaf available and only for 2 people . Paid an extra 20 for 2 guests in room. Will never book this hotel again .Genuine Expedia guest review
"Get what you pay for."
Rooms were small and outdated. We stayed four nights. Each night when we got back to the hotel our rooms were not cleaned up and no towels were to be found. We talked to other guest and they had the same problem. The food situation was not any better. The waiting in line to eat was long. The waiting for food was longer. The staff was not friendly. The […] food was fair. Read moreGenuine Expedia guest review
My buddy & I were on a motorcycle trip. Camping prices have hit the roof in CA. For twice the amount of camping, we decided to drive the 20 minutes from Truckee to Verdi and have a nice bed, A/C and a great cheap meal at the hotel. Totally worth it! Hotels.com got me a cheaper rate then if I would've called the hotel directly. Thanks Hotels.com! I do […] recommend!! Read moreGenuine Hotels.com guest review
Response by Boomtown Hotel Casino Dear JT, Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve. We are happy to hear that you enjoyed your stay with us. Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon. Sincerely, Patty Elam Executive Administrator for Rob Medeiros CEO/General Manager Boomtown Casino Hotel
"Fun stay for buisness"
Highly recommendGenuine Hotels.com guest review
Response by Boomtown Hotel Casino Dear Boomtown Guest, Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve. We are happy to hear that you enjoyed your stay with us. Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon. Sincerely, Patty Elam Executive Administrator for Rob Medeiros CEO/General Manager Boomtown Casino Hotel
A total time of frustration. We never had washcloths or soap. We were told that the hotel had run out of them. What a lame excuse. Buy more!!!No coffee in the room. Every day there was something missing & we either had to call the desk or do without. I will never stay at this hotel again.Genuine Hotels.com guest review
This place was alot of fun.I liked the location because of less traffic. Hotel was a little outdated. The beds are comfortable. And the people are nice.Genuine Hotels.com guest review
Response by Boomtown Hotel Casino Dear William, Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve. We are happy to hear that you enjoyed your stay with us. Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon. Sincerely, Patty Elam Executive Administrator for Rob Medeiros CEO/General Manager Boomtown Casino Hotel
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )