It was really nice staying that hotel.. maybe I could asked my friend to book in for next time.Genuine Expedia guest review
Somehow me and my gf woke up all itchy not sure if it was the bed or what but overall it was a nice hotel!Genuine Expedia guest review
"Away from clutter and congestion"
Boomtown still has the feel of being away and isolated from the hectic downtown congestion of Reno, although not as much a western waystation feel as it originally had. It got too glitzy for awhile, but it's been toned down some and I really liked it.Genuine Expedia guest review
got there went to sleep had a good rest fool nightGenuine Expedia guest review
Last time wee stayed at boomtown we were in the north tower and had a beautiful room! This time we were in the south tower and the room was not as nice at all & the hallways had an overwhelming smell of smoke. I was disappointed in our room this visit.Genuine Hotels.com guest review
"Old and dirty"
Rooms were not very clean. Wouldn't stay there again.Genuine Expedia guest review
It may be because I'm from CA, but the air was thick with smoke all through the hotel, including our "non-smoking" room. The staff seemed like they would rather be somewhere else and that we were inconveniencing them. There are a lot of ads around the casino for food, yet they only have 3 places to get a meal and 1 for coffee and they are all over priced. […] I had always heard good things about Boomtown but those things must have been from some time ago. Outdated, dirty, dingy and not pleasant is my experience here. Read moreGenuine Expedia guest review
We enjoyed our stay very relaxing.Genuine Hotels.com guest review
"Close to Northstar Ski Reort"
Conveniently near Northstar. Bistro 2100 restaurant is good value food for the reasonable price.Genuine Hotels.com guest review
"Like 2 different hotels"
Stayed in the south tower while others were in north tower. their rooms were much more comfortable than ours. We had malfunctioning shower head, small TV and a broken coffee maker. our room wasnt seviced until nearly 6pm and they didnt replace the towels that had been used. Will not be returning.Genuine Hotels.com guest review
The casino experience a Black Out. Was very disappointed in the cleanness of room. Tile under sink was falling off. The lamp was stained and the rug was falling off. Bad stains on rug. . One of the lamps didn't work. The pool was closed.. BUT ..I liked that when hotel thought I left luggage behind ,I was called. Situation was handled quickly and pr […] ofessionally. Read moreGenuine Hotels.com guest review
Very dissatisfiedGenuine Hotels.com guest review
"No towels,no tissues, no service"
I was very disappointed with Boomtown. While I expected it to be somewhat dated I did not expect that it would lack in cleanliness. When we first arrived the room was not too bad, it was the second night that was the problem. The cleaning done after the first night was terrible. Despite there being crackers on the floor from my kids, Housekeeping did […] not vacuum. They did not take out the trash. They did not refill the Kleenex. They did not give us the towels even though all of our towels had been used and were on the ground. I called two times to get towels and finally got some at 9 o'clock at night. It was clear that housekeeping didn't know more then make the bed. Further, it just felt the hotel was understaffed. Everything took a long time and lines were long for everything. Read moreGenuine Hotels.com guest review
"Nice place to stay"
The room was updated and nicely decorated. We enjoyed it. A bit far from the casino and restaurants, but no big deal.Genuine Expedia guest review
"It was disappointing. I wouldn't go back."
The room we stayed was dirty. We arrived around 10PM. So we were very tired and didn't feel like to complain..our room was stinky and carpet had stains.Genuine Expedia guest review
"Boomtown was a bust for us."
Terrible evening food experience. Slow, rude service at the deli which was the only thing open in the evening. Your service at the casino in general has gone downhill since the last time we stayed with you. I don't think the halls had been vacuumed for a week, and the carpets were badly stained. The beds were okey but smelled like stale tobacco smoke […] probably from the mattress. We will pass you by the next time. Read moreGenuine Expedia guest review
"Not as good as before."
I've been to Boomtown before and have enjoyed my stay every time. Because of the location, I can avoid the hustle & bustle of downtown while still being close enough to travel to it if I choose. However, this time I noted that the maintenance was not as good. Carpeting is dingy, and everything looked run down. If you know what good food is, do not go […] to the lobster buffet. I threw away a whole lobster that was prepared incorrectly (anyone that knows me knows how difficult that was) and had difficulty finding anything I was willing to eat afterward. The Bistro; however, was fantastic. I'll come back just for that experience. From the changes they made in the fun center, the little nicities that were in the room before and are not now, and the way the machines were operating; I suspect they are looking at the bottom-line rather than customer appeal and service. For me, this causes this location to be less than appealing. I will stay again, but it will be after the bad parts have faded in memory. Read moreGenuine Hotels.com guest review
"great for skiers"
wonderful bed, nice pillows , 42 in flatscreen tv, coffeemaker, inexpensive cafe all make for a good stay especially with the low room rate that I got.Genuine Expedia guest review
"Expected Funky; Pleasantly Surprised"
Stayed on the way to and from Incline. Prefered the South Tower for western decor and compfort. The personnel were really phenomenal. From the cleaning staff who found my debit card & submitted to Security; the Security staff who tracked me down to return card; the management who tracked me down to deliver water; and, the servers with their smiles. […] As a Hyatt girl, I was impressed :-) Read moreGenuine Hotels.com guest review
The beds were very comfortable. Recently renovated room. Carpet could use a good cleaning.Genuine Hotels.com guest review
Great stay, lobster buffet a bit pricey but heck its lobster, great staff, thank you Boom Town!!Genuine Hotels.com guest review
"Dirtiest hotel we have ever been in."
Disappointed. we have stayed in this hotel once before in the North tower. This time we were in the South tower, it was filthy. The hallways looked like they hadn't been vacuumed in weeks, our room was worse, dirty carpet, end tables were a mess. We changed rooms and floor and had the same conditions on the second floor. I asked the hotel manager to […] come up and see it. Outside our room door, it looked like someone dropped cookies or cake all over the floor, he and the gaming manager took a look and called for service to clean it up. We came back an hour later, the carpet outside the door was cleaned but the room inside was still dirty, carpets dirty. I know the building is old, but no excuse to be dirty. We will NEVER stay in that hotel again and will tell our friends and relatives about our experience. Sorry, you asked so I am telling you our true thoughts. I guarantee you, whomever you are, you would not have stayed in or been comfortable in those rooms either. Terry Read moreGenuine Hotels.com guest review
"right off freeway"
THE HOTEL ROOM BED COULD HAVE BEEN MORE COMFY. THE ROOM WAS CLEAN. THE LOBSTER BUFFET WAS EXPENSIVE AND OKAY FOOD. NOTHING TO WRITE HOME ABOUT. WILL NOT EAT THERE AGAIN.Genuine Hotels.com guest review
I will never recommend this hotel to all my friends and family Here is why' . I booked two rooms with upgraded option from standard room to deluxe room and paid additional cost. when we check in, the lady took care my reservation did not say anything, and she just give me the keys and invoices.When we get to our floor 3rd floor. south wing, the hallway […] covered by white stain it looks like puke and its all over the place. When we open our room in my surprised, the room is the standard room.I called the front desk and ask why she gave us standard room and the only respond is they are booked...I made reservation one week prior our arrival and what happened? then Out of 4 lights 2 of them is not working. My husband call the front desk and requested to fix the light finally 2 hours later somebody fix the light...the 2 rooms I requested both are not smoking but they also gave us smoking room.. I have to call them again , but again, the respond is they are book for that night...to keep it short I will never stay in this hotel ever... Read moreGenuine Expedia guest review
The rooms are old and need to be updated. When I cleaned rooms I got down on my knees to clean the bathroom floors. It was probably done with the rag under the shoe. Hairs on the floor. Gambling very bad.Genuine Hotels.com guest review
"Old and nothing have!"
I stay one night. The room is pretty old and the wall is broken. The bathroom is small and dark , I don't want to stay more than minutes. In the 1st floor, there are few table to choice. No game no fun at all.The Buffet , doesn't have orange juicy . I order hot tea but no honey!! I don't know what else i can have?Genuine Expedia guest review
"Wont stay again."
The hotel main areas and restrooms were fine. However the rooms were old and dirty. Our room had 1970's decore that was warn and dingy. Shower was not clean, wall paper falling off of the walls. Our friends room really pushed us over the edge on this review. They found that their sheets had not been changed from the previous guests, actual blood on […] the sheets. There was no housekeeping staff to change the bedding and they had to be moved to another room at 2 in the morning. Definitely will not stay again. Read moreGenuine Expedia guest review
Hallways smelled bad, but room was clean. Conveniently located to my relatives in West Reno.Genuine Hotels.com guest review
hotel room was fine but dirty,had no towels soap shampoo or conditioner,bathmat,shower not working,no ice bucket,way too far to walk from elevator. room just needs to be updated,looks tired.dust ruffels on bed,corners were torn heater too noisy, lots of dirty mildew around tub, casiino too smokey, beds and pillows were wonderful. all in all we would […] never stay there again Read moreGenuine Hotels.com guest review
While there was a modest "resort fee" NOTHING that was supposedly was "necessary" to pay for worked. It was thus just another EXTRA CHARGE to boast hotel profit.Genuine Expedia guest review
Couldn 't 'y get a non smoker room with two kidsGenuine Hotels.com guest review
Feels old and tired. Should have paid us to stay.Genuine Expedia guest review
Room was very out dated and we had no towels. Casino had no updated machines.Genuine Expedia guest review
"Good value hotel"
The room and bed were over all fine and good value for price. However hotel is noisy as one might expect as part of a casino. The room also did not block out noise so used fan for white noise. Slow checkin and no towels but got them to room after call to housekeeping.Genuine Expedia guest review
"Excellent Hotel with perfect location"
Very reasonable rates and very well maintained. I would definitely recommend others to consider it for their Reno vacations.Genuine Hotels.com guest review
"Stay somewhere else!"
The first surprise was at check-in. There's a $50.00 deposit that must be paid at check-in ... "Expedia didn't tell you?" Uhhh... no. "Well, I just charged it to your credit card. You can get it credited back when you check out." Oh fantastic - so you mean I get to wait in another line like this in the morning too? So, we go to our room. Dismal at best. […] Old and dirty. Enough said, I'd rather just forget the whole thing. Read moreGenuine Expedia guest review
"Extra bedrooms for family Xmas"
it was ok. Housekeeping, contrary to other posts, was good except when I left my pillow and contacted them the next day, they said 'none here'. (I wasn't really upset about the pillow itself, but the case that matches the set at home). Then there was the problem with the heater. It worked the first 5 minutes, then blows cold. They couldn't fix it. As […] for smoke, I guess they just cant keep the smoke out of the hallways on the non-smoking floors. Read moreGenuine Hotels.com guest review
"Good value for money spent"
Overall average. The heating unit was very dusty when it was activated. It was better to leave it off. Nevada still allows smoking inside, not good if you have breathing difficulties. Overall, the location is great and easy to accessGenuine Hotels.com guest review
"christmas Stay at Boomtown Casino"
We enjoyed our stay. The Lobster Buffet is not what it lives up to. Rubber lobster for 32.50. If we ever stay there again no buffet! For the money we spent we could have had a nice surf and turf somewhere else. The hallways infront of the elevator were absolutely disgusting. The carpet was originally a beautiful purple but it was black and stained.No […] ice bucket in the room, Read moreGenuine Hotels.com guest review
"Rooms were not very clean"
The room was not very clean and the showers we in poor shape. The staff was very good. The overall experience with the whole stay would be on the poor side of the scaleGenuine Expedia guest review
"Do Not Stay at Boomtown"
The front desk service was terrible as I had to stand in line for 20 minutes just to get a smoking room even though my reservation was for non-smoking. Room was cold with little hot water and inconsistent water pressure. No refrigerator or microwave in room. We did not get a room cleaning at all and when we asked for fresh towels + blankets it took […] 3 trips to the front desk and more than an hour to receive them. This place used to have a Denny's restaurant but it's been replaced by an over-priced bistro. Many of the games in the Fun Zone were broken and the buffet line was almost an hour wait. Also, who closes the non-buffet eateries at 6pm on a Sunday? Read moreGenuine Hotels.com guest review
"Hotel doesn't vacuum?"
While inexpensive, it's not worth it. I stayed in the older portion of the hotel. The room was large- but had not been fully cleaned. The first room they tried giving me overlooked an indoor pool area, which was closed with the lights off- creepy. Went back to the front desk, and got another room- which had a window to the outdoors facing the freeway […] (actually a big improvement). While the sheets and linens were clean, the room had not been vacuumed, with dirt and bits of gravel tracked in from the parking lot all over the floor. There were sunflower seeds lying on the cushion of a chair in plain view. The walls had been spot painted horribly to cover who knows what. The tub did not drain properly, and I was standing in 2 inches of water while showering. Overall the hotel is dirty, and run down. You're better off staying at a large chain discount hotel. Read moreGenuine Expedia guest review
"Bad hotel for winter or cold season"
This hotel is old,the front desk is slow for check in but she is friendly.Outside is so cold and the heater have cool air come out ,i have turn the heater to 90 and high still the same cool air come out,feel like air conditions more than heater.we feel cold all night and all day.The blanket and Comforters is not warm snd super thin .We went this hotel […] in December, they have snow outside and so cold,Why they still have super thin blanket and Comforters for Customer.This is not summer time.They need to fix the hearter.The shower is old and work fine.The are close to gas station and near California, this is the good things i like.I will not go back to this hotel at winter and cold time.Summer will be fine. Read moreGenuine Expedia guest review
"Boom town stay"
The $22 dollar night deal ( advertised ) turned into $39 with taxes and the resort fees. This seems like they 'screw' you to get more money. Very weird reception late at night. I would not recommend this place for future travels to get a hotel. Better at motel 6 or other cheap hotels in Reno.Genuine Hotels.com guest review
Convenient, easy parkingGenuine Hotels.com guest review
As usual, Boomtown was a great value.I stay here whenever I come to the Reno area.Genuine Hotels.com guest review
Old, needs updating. The power strip that the TV was plugged into was actually plug into itself. We had to move the dresser out to fix it and I don't believe that carpet had see a vacuum in a while.Genuine Expedia guest review
"Good value for price"
Older hotel that has basic amenities. Game area was okay but a little tired and run down. Overall for the price we would stay again.Genuine Hotels.com guest review
Short but comfortableGenuine Hotels.com guest review
"Nice people and very friendly!"
Very nice people and staff!Genuine Expedia guest review
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