Room was clean. Comfortable. Some of the furniture was warn but overall not bad. We got a pretty good rate.Genuine Hotels.com guest review
Construction woke us up each morning.Genuine Hotels.com guest review
I am not saying all employees are rude. But some of them are very rude and they can ruin hotel's reputation. I like their cleanliness and shuttle service but I can not give them high rating due to some of rude employees.Genuine Hotels.com guest review
"nice, clean, close to a lot of entertainment"
It's more than I expected. Clean, good breakfast included, reasonable price.Genuine Expedia guest review
Nice hotel, there was construction across the street from the hotel. Road noise from the Harry Hines was a little loud. Shuttle on Saturday doesn't run till 11 am. Overall enjoyed our stay, had a suite with a nice kitchen, felt like homeGenuine Hotels.com guest review
"The Devil Win!"
Nice, walking distance to the American Airlines Center an the comfort of the couch and beds.Genuine Expedia guest review
"Nothing good to say"
I'm writing this 2.5 hours before my alarm went off this morning because they are doing construction in my room. I'm sorry, did I say IN my room? I meant outside my room window. It just sounds like it's IN my room. In other news, they have a parking garage, although there are no signs inside it telling you where to go if you haven't checked in yet. […] So being the self-sufficient traveler, I drove into the garage, grabbed my suitcase, and went to check-in. But I got locked inside the garage. All entry doors into the property are locked and you have to have a key. Even car gates were shut and I was literally trapped inside. There weren't any signs warning me of this when I entered the garage nor have they made provisions to allow ONE door to be open to those who haven't checked in. Also, the room is very outdated. Curtains are a very sad yellow color, and the couch is terrifying and I wouldn't sit on it if you paid me. The people at the front desk were nice, but that matters very little to me now. Read moreGenuine Hotels.com guest review
The people at the front desk were nice, and helpful. The manager though was awful. Unhelpful and determined to make things harder. I would never go back to this hotel.Genuine Expedia guest review
NIce to have a couch, but it was stained, so I never used it. Time to buy some new towels. Doing construction close by, so if you do not mind waking up at 4:15 am, it is not a problem. Another guest left a bloody towel in the hallway in front of my door. Not the hotels fault, but may suggest caliber of customer staying there. Needed a new blow dryer. […] I asked three times until I got one. Read moreGenuine Hotels.com guest review
"Great location, good hotel"
We were looking for a hotel close to American Airlines Center and conveniently located to Dallas tourist sites. This hotel is very easy walking distance from American Airlines Center and just a few minutes' drive from the West End. Access to key interstates was also good. The hotel is a little dated in decor and design, but it was very adequate. Parking […] in the attached garage is very convenient. The rooms are large and comfortable. The breakfast buffet is limited but adequate. Read moreGenuine Expedia guest review
"Great for the price"
The rooms are suites with a kitchen - Ideal for families or longer stays. We were looking for something close to AAC for a Mavs game. The arena is within 4-5 blocks walking distance or they have a free shuttle. The free breakfast was also a nice plus. In the past we have stayed at the W and overpaid (~$300/night). We paid $100/night with a sale for […] our particular weekend and it was well worth it. Read moreGenuine Hotels.com guest review
"Stayed during a convention"
Everything was perfect from the check in to the check out. The rooms were large and pillows excellent. Too bad I did not get to stay in the room very much. It is a easy drive to the convention and parking at the hotel $12 per day was close to the rooms and easy in and out. They have a small cocktail party Mon-Thurs were beer and wine are served along […] with hot snacks. Again, being that I was working at a show did not get to join much. Good Hotel and close to most restaurants. Morton's steaks were tasteless so skip that restaurant. Read moreGenuine Expedia guest review
"Good, will come again"
It was half the price of a nearby hotel we looked at first, but it had everything I needed. Gave 4 for maintenance because of a few stains on a couch. Otherwise, all the comforts, including free wifi and free breakfast.Genuine Hotels.com guest review
"Great Hotel Very Close to American Airlines Center"
We were in Dallas watching a Mavericks game and I felt it would be better for us to stay and not drive back on a late Saturday night. We were shuttled to the game by the hotel, forgot the tickets, walked back to the hotel, retrieved the tickets and walked back to the game. No problem at all. Very close walk. I enjoyed the walk. Hotel is older but well […] kept and in an excellent location. The staff was friendly and helpful. I felt I got a good price considering its location and the room size was large-with a kitchen. As to the twelve dollar parking fee some people are complaining about. The garage is adjacent to the hotel and you could park on the floor you were staying at and merely walk out the hallway to your car. Very convenient and worth the twelve dollars. Plus the parking lot was gated and lighted and felt very safe. Great experience at this hotel. Read moreGenuine Expedia guest review
"leaf in the wind"
Spent 2 nights in the suite..very convenient. But!! The shuttle service was a problem because it shut down so early in the evening..should last until at least 9:PM and on Saturday the shuttle should start at 8:30 AM instead of 11 oclock. Otherwise we enjoyed our stay despite heftty taxi charges.Genuine Expedia guest review
Had a great stay!Genuine Hotels.com guest review
"Great hotel close to everything!!"
We were in town for a game.....this location is perfect to the nightlife as well as the trails and interesting things to do during the day!Genuine Expedia guest review
The only thing that I would have to say is that we requested a non smoking room. When we got to it, it was obvious that someone had smoked in it. The staff was helpful and apologetic and immediately put us in a different room no problem. Other than that it was just fine for our overnight stay.Genuine Hotels.com guest review
"Convenient to American Airlines Center"
Easy walk to AAC, good free shuttle service around town, not a long walk to downtown. Good breakfast buffet, easy place to get around. Staff was extremely accomodating and friendly. I highly recommend this hotel for the price.Genuine Expedia guest review
"Overall good stay."
If you're attending an event at the aac this is a very convenient place to stay within a short walking distance. You will pay a small fee for parking, but it's worth it for the security and not worrying about parking at the arena.Genuine Expedia guest review
"Concert Getaway Weekend"
My husband and I attended a concert at the American Airlines Center. The location of this hotel was perfect and we were able to walk to and from the venue. Also the friendliness of the staff and shuttle drivers was awesome! We will most definitely stay there again!Genuine Hotels.com guest review
It was a great room. Would stay again.Genuine Hotels.com guest review
"Close enough to walk to almost anything"
Everything went well. Room was good size, clean and breakfast was decent. The price was definitely right for this hotel.Genuine Hotels.com guest review
Great location! Walking distance to arena.Genuine Hotels.com guest review
room was good but the public areas of the hotel felt so OLD and creaky and dirty.Genuine Hotels.com guest review
"Free Happy Hour!"
The staff was helpful, and they have a free happy hour with snacks, wine, and beer! There was a charge for self parking, but understandable with the area of town it was in - parking is hard to come by and it wasn't a crazy fee.Genuine Hotels.com guest review
"Just what we wanted and then some"
It was great. The carpet made my husband think of a casino but the customer service was great. Breakfast was decent. The room was clean and comfortable. The shuttle they offer is very convenient and there were things in walking distance.Genuine Hotels.com guest review
My daughter and I stayed for a three day girls trip. She's almost two, so I was very worried about space in regards to keeping the room quiet during her naps. Our room had two queen beds so she was able to sleep in one while I slept in the other. In addition, it had a separate living and dining room area. So while she napped or was asleep for the night, […] I was able to close the door and still enjoy a t.v. program. Also, we were very close to the red line train for airport access, and the buses to Navy Pier and the Museum Campus. We plan to come back again next year, and we'll only stay at this hotel. Read moreGenuine Hotels.com guest review
"I loved that this location is close to the AAC"
My best friend and I had a blast at the Justin Timberlake concert. It was made great by the closeness of this hotel to the AAC. We were able to walk in uncomfortable shoes. Their reception was enough that we did not have to go to dinner prior to the concert. I will stay here again for my next concert.Genuine Hotels.com guest review
"Nice Hotel close to American Airlines Center"
Great! Easy in, Easy out. Walking distance to AA Center.Genuine Expedia guest review
"By the venue downtown."
They served free food, wine and beer, pop at night for around 2 hours the servers were very nice and had conversations with guests! Breakfast was also included in stay and it was good also. Staff very nice and eager to please guests! Staff greeted us each time we walked by them, very impressive! Most hotel staff do not do this. All in all we would stay […] there again. Thanks Hyatt! Read moreGenuine Expedia guest review
"Great and Affordable"
Had a blast. Close enough to everything we wanted to do. Thanks!Genuine Hotels.com guest review
"Great location - extremely noisy"
Clean, nice , good location, easy to get places, good b-fast, BUT very noisy!!! The "kids" running up & around thefloor at 10:30 again at. Midnight & 2:30 am was too much!!!! A school bus arrived at hotel at 2 am & was parking in front. He kept beeping for 25 minutes!!! Ask for a room in back. The hotel in morning said all that noise was unusual - our […] 2nd night was noisy - just not. as much as the first night. Read moreGenuine Hotels.com guest review
Paid for rooms MONTHS in advance only to have them tell us they didn't have a room for us. Unacceptable.Genuine Expedia guest review
I really enjoyed my stay .. The location was great right by every place that I was going to go to. Very friendly staff and great survice..Genuine Hotels.com guest review
"good location near american airlines center"
Nice hotel a bit old and worn but comfortable the ice maker in my room did not work and the bed was a bit overly soft. carpet worn and stained bit overall OK experience.Genuine Expedia guest review
"Clean hotel with helpful, friendly staff."
We were there for a concert and we chose this hotel for its proximity to the American Airlines Center. We had figured we would walk, but it turns out our hotel had a complimentary shuttle service. They took us and picked us up immediately after. The room was clean and the staff very friendly and helpful. Definitely recommended.Genuine Expedia guest review
"Dallas Stars Game"
Great place to stay if you are going to an event at the American Airlines Center. Only complaint - you have to pay extra for parking, don't really understand why, guess they are just trying to get more money out of you. Would rather have free parking and skip the complimentary breakfast.Genuine Hotels.com guest review
"Great Hotel-Great Location"
Very nice suite and continental breakfast. The staff is super! Very friendly and helpful. Close to The American Airlines Center.Genuine Hotels.com guest review
"It was not worth the money"
We found out we had to pay $12 for parking and spent 1/2 hour trying to access the hotel parking. The breakfast was very good, the room was okay, but the bed was very lumpy and slept horribly.Genuine Expedia guest review
Came in for a Hockey game and it was only a block away from the stadium which was perfect. There was also a few excellent bars and restaurants within 2 miles.Genuine Expedia guest review
"Hyatt House Convenient and Less Pricey"
There are a lot of hotel choices in the Dallas Uptown district, some of the very nice but also much more pricey than this one. The hotel is within easy walking distance of the Katy Trail, Uptown restaurants, and also offers a shuttle. They have free cocktail / snack times M-Th, a nice free breakfast, and serve delicious Starbucks Napli coffee in the […] eating area. The room may not have been especially large, but it was tastefully furnished and featured a well-equipped small kitchen. Read moreGenuine Expedia guest review
"It was great!"
We had a great Bachelorette party there. The front desk service was great. The front desk clerk, Selena, was so nice & kind! The room we stayed at was decorated nice and the bed was so comfortable!!Genuine Hotels.com guest review
Free breakfast, free shuttle around Dallas, free beer, snacks and wine 4-7 mon-thur, and easy walking to downtown and american airlines arena. Friendly and helpful staff, spacious room, make this a winner even if our Vikings did not win.Genuine Hotels.com guest review
Everything was nice and is well located withing walking distance to the American Airlines center in Dallas.Genuine Hotels.com guest review
"Good service clean rooms"
My only complaint is that they charged $12 per night for parking in THEIR own parking garage and did NOT disclose that prior to me parking my car in there.Genuine Hotels.com guest review
"Best Hotel I Been In A Long Time"
The first thing I noticed was the staff and how joyful, helpful and also how they crack jokes with you. Made me feel right at home and comfortable. Parking is not high($12 a day) and walking distance to the American Airlines Center. I have NEVER been to a hotel where the internet worked efficient or at all before but the HYATT House in Dallas proved […] me wrong. Had several electronic devices on the wireless and wired. Either wired or wireless the internet worked the same efficient and fast. Once again I NEVER been to a hotel where the morning breakfast was actually good or plentyful and once again HYATT House in Dallas proved me wrong again. Not only was the complementary morning breakfast good with loads of possible selections but they also made endless OMELETS at your dispense. If your in the uptown Dallas area I recommend you to this hotel. The best bang for your buck ! Read moreGenuine Hotels.com guest review
"Good value but you need a vehicle"
Spacious, free internet and free hot breakfast are good. Facility shows its age. Staff is friendly and courteous. Mini-kitchen is nice but I could not take advantage of it; I did not have a car and could not stock up the fridge.Genuine Hotels.com guest review
perfect location when you want to stay near the AA center. Walked right to the venue for a concert, easy and close. Clean rooms, overall great stay.Genuine Expedia guest review
really enjoyed stay will stay againGenuine Hotels.com guest review
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