We had a very nice stay. Hotel was clean, breakfast was nice and fitness center was great. Only negative thing was the $12.00 parking fee per night. That was a little much but over all a nice hotel.Genuine Hotels.com guest review
We woke to the smell of sewer gas in our room. When we alerted the front desk the maintenance man went to our room, looked for the source of the odor, and sprayed some air freshener. That simply left the room (and all or our belongings ) smelling like a bad smelling floral scented waste dump. We had to wait over 45 minutes for another room so we could […] shower and leave. At no time did a manager speak with us to address our concern. I say that is poor service! Read moreGenuine Hotels.com guest review
"Good location to get all over the Dallas area"
I booked the Hyatt House at the last minute and got an excellent rate. We spent very little time in our room, but did appreciate the kitchen area and the very large rooms. We went green and did not ask for housekeeping for four nights. We needed to extend our stay by one night and had to switch rooms and only get one bed in order to do that. Unfortunately […] the room we were moved to smelled badly of smoke (hotel is nonsmoking). We decided to tough it out. One of us had to sleep on the horribly hard couch. The breakfast was good and you could fill yourself up. I had a made to order omlette only once and it was overcooked. We also appreciated the little market for snacks and beer. We only went to one happy hour but had good and filling snacks and beer and wine. Didn't have time to use the pool or exercise facility. Desk staff is very friendly and knowledgeable. Read moreGenuine Expedia guest review
"Weekend ended in a sour note"
Stayed there over Memorial Day weekend and really enjoyed our stay. The room was great, the staff was friendly. Then on our way home I find out that I was charged $400+ when I should have been charged $12! This made a good weekend end horribly!Genuine Hotels.com guest review
"Not quite what we hoped"
Inaccurate information about the room such as additional price for parking, room was quoted as having a king and it was a queen, and smoking availability made this experience one to forget and try an alternate place on our next stay in Dallas. We were also told that breakfast was available from 7am to 10am, well we got there at 9:15AM and everything […] was gone. They did not say anything to us that it was until food runs out. More negatives than positives for this one. Read moreGenuine Expedia guest review
"nice, comfortable hotel"
just the right size hotel to feel comfortable. low key, helpful and great location. fairly priced also.Genuine Hotels.com guest review
Genuinely surprised at how good the hotel was.Genuine Hotels.com guest review
"Nice, clean hotel and convenient!"
convenient to most areas in DallasGenuine Hotels.com guest review
Suite with a small kitchenette. Large TV that swiveled around so you could watch from the bed. Garage parking on the same floor as room a definite plus. Made for a very short walk to the car without going outside. Would for sure stay again in spite of the garage entry gates only working half the time with the room key.Genuine Hotels.com guest review
This hotel was really nice. I was there overnight for business and it was clean and quiet and the staff were great!Genuine Hotels.com guest review
Great stay within walking distance of AA Center. Most comfortable bed I've slept on in a long time! Good rate and thoroughly enjoyed complimentary Happy Hour! Will definately stay there again!Genuine Hotels.com guest review
"Location, location, location"
Got a room here b/c it was very close to American Airlines Center and was going to see a Stars playoff game. Location was perfect. Just a few minutes walk and didn't have to mess with driving or parking at the stadium. Room was just OK tho. It was clean and the separate living and bedroom areas were nice. Kitchen was nice as well, but didn't use it. […] The room seemed outdated and the bedroom/bathroom were definitely showing their ages. Bed was not great. Morning breakfast was very nice and even had an omelet bar made by a hotel employee. Staff was very nice and helpful. If I was going to the AAC for another event, I would possibly use this hotel again. But would have to think about it. Read moreGenuine Hotels.com guest review
"Great weekend for hockey and baseball."
Our stay was very nice. In walking distance the the hockey arena. The only issue we had was with the free breakfast at the hotel. The eggs and the sausage were cold, and we got there not long after it was put out. The second day all I got was coffee, decided not to take another change T the word.Genuine Hotels.com guest review
"problem with construction across the street"
The hotel, staff, and location for events was fine. The problem was loud construction across the street that started at 6:45 weekday mornings and 8:15 am Saturday morning. Could not sleep once construction started.Genuine Hotels.com guest review
"Horrible shuttle service."
As the title states the shuttle was horrible. I waited over 3 hours when I called and was told it would be around 15-20 minutes for it to come. I ended up having to take a cab the second time around because they just never showed up. I brought this up and was told I would get a call from the manager, which never happened, so I was led than impressed […] by the whole experience. Read moreGenuine Expedia guest review
"Nice hotel close to downtown & Katy Trail"
Everything was great until late Saturday night. We were awakened 3 times between midnight and 3:30 a.m. by rowdy, loud guests coming into the hotel. We were shocked that no security was called to quiet these party people down!Genuine Expedia guest review
very good, room was better than i thought with many conveniences. clean and well maintained. free shuttle was great and driver very nice. front desk was also helpfulGenuine Hotels.com guest review
"Spring Break Vacation"
The location was good and within walking distance (10-15 mins) to ride the trolley and to dine at various restaurants. The service at the front desk was very friendly so no issue there. Breakfast was fine, just ran out a few times so had to wait until they brought more out. My issue was with housekeeping. There were red stains (not sure from what) on […] a few tissues that were sticking out (for decoration) of the tissue box, hair in the shower either from the housekeeper or the people before us, and when they cleaned our room the next morning, they didn't empty out the trash. Read moreGenuine Hotels.com guest review
"Spring Break Concert"
The room was nice but a little pricey! The location of the hotel was within walking distance of American Airlines Center which was great. Construction behind the hotel was pretty noisy and they started pretty early in the morning. Overall a pleasant stay.Genuine Hotels.com guest review
"5 minute walk American Airlines Arena"
We wanted a place walking distance to the concert. This was perfect. Our teenage daughter and friends went to a concert and we were able to walk them there and then meet then on foot when it was over. While the concert was happening, we walked down about 5 blocks and ate at Dick's Last Resort. That was a hoot! There was also Hard Rock Cafe and the House […] of Blues right there. The hotel was comfortable and parking was easy. The staff was very friendly and helpful. The breakfast was included and very good. We would recommend this hotel. Read moreGenuine Hotels.com guest review
we stayed here for a concert at the American Airlines arena and it was an easy walk from the arena to the hotel. Comfortable beds and clean room.Genuine Hotels.com guest review
"Great hotel near American Airlines Center."
Great room, friendly staff, delicious breakfast!!!Genuine Expedia guest review
"Depends on your destination/resources"
There is nothing necessarily WRONG with this property. Positives - quiet, spacious rooms. Cons - MAJOR construction nearby. Big, loud construction. IMPOSSIBLE to get a cab, and desk clerk acted irritated to have to call one. Shuttle very sporadic. NOTHING close. CONSTANTLY waited for coffee every morning. They even ran out of forks. Ate eggs and sausage […] with a spoon (not easy). But if you have your own transportation, can sleep through a tornado and don't drink coffee, perfect. Read moreGenuine Hotels.com guest review
"Convenient location to Dallas convention center"
Stayed 4 nights - very pleasant In addition to a comfortable room, nice work-out facility (on premise) and cook-to-order omelets as well as breakfast buffet. Great selections.Genuine Expedia guest review
great service including shuttle and weekday evening get-together including wine and beer and snacks were unexpected bonusesGenuine Hotels.com guest review
"Very enjoyable stay"
nice surprise with the social "hour" Staff very helpfulGenuine Hotels.com guest review
The Hyatt is an excellent choice while in Dallas. The location is only a short distance from downtown allowing for quick accessibility but quiet accomodations. The hotel is very clean with spacious rooms that offer nice amenities. The full breakfast and in-hotel grocery are convenient, and the staff is helpful and courteous. I will always choose the […] Hyatt when in Dallas! Read moreGenuine Expedia guest review
"Basic, Not Luxurious"
You expect a certain quality level from the Hyatt brand. This hotel is more akin to an embassy suites with a higher price. The clerk, Selena, was the one highlight of my visit. She was very sweet.Genuine Hotels.com guest review
"Convenient & lovely"
We stayed here for it's convenient location to the American Airlines center. We also walked to restaraunts & coffee houses in downtown. Felt very safe and extremely easy to get around and on and off the highway as well. The room itself was very nice, it actually had a very "at home" feel. Loved the covered parking. The Common Table is a short walk away, […] and very good. Read moreGenuine Expedia guest review
Great free breakfast, but when I called and asked if they had free parking they basically lied. There is free parking if you want to find some parking by luck and chance on the REALLY busy street that never has available parking...Other than that it was OK. Breakfast was awesome.Genuine Expedia guest review
Room was clean. Comfortable. Some of the furniture was warn but overall not bad. We got a pretty good rate.Genuine Hotels.com guest review
Construction woke us up each morning.Genuine Hotels.com guest review
I am not saying all employees are rude. But some of them are very rude and they can ruin hotel's reputation. I like their cleanliness and shuttle service but I can not give them high rating due to some of rude employees.Genuine Hotels.com guest review
"nice, clean, close to a lot of entertainment"
It's more than I expected. Clean, good breakfast included, reasonable price.Genuine Expedia guest review
Nice hotel, there was construction across the street from the hotel. Road noise from the Harry Hines was a little loud. Shuttle on Saturday doesn't run till 11 am. Overall enjoyed our stay, had a suite with a nice kitchen, felt like homeGenuine Hotels.com guest review
"The Devil Win!"
Nice, walking distance to the American Airlines Center an the comfort of the couch and beds.Genuine Expedia guest review
"Nothing good to say"
I'm writing this 2.5 hours before my alarm went off this morning because they are doing construction in my room. I'm sorry, did I say IN my room? I meant outside my room window. It just sounds like it's IN my room. In other news, they have a parking garage, although there are no signs inside it telling you where to go if you haven't checked in yet. […] So being the self-sufficient traveler, I drove into the garage, grabbed my suitcase, and went to check-in. But I got locked inside the garage. All entry doors into the property are locked and you have to have a key. Even car gates were shut and I was literally trapped inside. There weren't any signs warning me of this when I entered the garage nor have they made provisions to allow ONE door to be open to those who haven't checked in. Also, the room is very outdated. Curtains are a very sad yellow color, and the couch is terrifying and I wouldn't sit on it if you paid me. The people at the front desk were nice, but that matters very little to me now. Read moreGenuine Hotels.com guest review
The people at the front desk were nice, and helpful. The manager though was awful. Unhelpful and determined to make things harder. I would never go back to this hotel.Genuine Expedia guest review
NIce to have a couch, but it was stained, so I never used it. Time to buy some new towels. Doing construction close by, so if you do not mind waking up at 4:15 am, it is not a problem. Another guest left a bloody towel in the hallway in front of my door. Not the hotels fault, but may suggest caliber of customer staying there. Needed a new blow dryer. […] I asked three times until I got one. Read moreGenuine Hotels.com guest review
"Great location, good hotel"
We were looking for a hotel close to American Airlines Center and conveniently located to Dallas tourist sites. This hotel is very easy walking distance from American Airlines Center and just a few minutes' drive from the West End. Access to key interstates was also good. The hotel is a little dated in decor and design, but it was very adequate. Parking […] in the attached garage is very convenient. The rooms are large and comfortable. The breakfast buffet is limited but adequate. Read moreGenuine Expedia guest review
"Great for the price"
The rooms are suites with a kitchen - Ideal for families or longer stays. We were looking for something close to AAC for a Mavs game. The arena is within 4-5 blocks walking distance or they have a free shuttle. The free breakfast was also a nice plus. In the past we have stayed at the W and overpaid (~$300/night). We paid $100/night with a sale for […] our particular weekend and it was well worth it. Read moreGenuine Hotels.com guest review
"Stayed during a convention"
Everything was perfect from the check in to the check out. The rooms were large and pillows excellent. Too bad I did not get to stay in the room very much. It is a easy drive to the convention and parking at the hotel $12 per day was close to the rooms and easy in and out. They have a small cocktail party Mon-Thurs were beer and wine are served along […] with hot snacks. Again, being that I was working at a show did not get to join much. Good Hotel and close to most restaurants. Morton's steaks were tasteless so skip that restaurant. Read moreGenuine Expedia guest review
"Good, will come again"
It was half the price of a nearby hotel we looked at first, but it had everything I needed. Gave 4 for maintenance because of a few stains on a couch. Otherwise, all the comforts, including free wifi and free breakfast.Genuine Hotels.com guest review
"Great Hotel Very Close to American Airlines Center"
We were in Dallas watching a Mavericks game and I felt it would be better for us to stay and not drive back on a late Saturday night. We were shuttled to the game by the hotel, forgot the tickets, walked back to the hotel, retrieved the tickets and walked back to the game. No problem at all. Very close walk. I enjoyed the walk. Hotel is older but well […] kept and in an excellent location. The staff was friendly and helpful. I felt I got a good price considering its location and the room size was large-with a kitchen. As to the twelve dollar parking fee some people are complaining about. The garage is adjacent to the hotel and you could park on the floor you were staying at and merely walk out the hallway to your car. Very convenient and worth the twelve dollars. Plus the parking lot was gated and lighted and felt very safe. Great experience at this hotel. Read moreGenuine Expedia guest review
"leaf in the wind"
Spent 2 nights in the suite..very convenient. But!! The shuttle service was a problem because it shut down so early in the evening..should last until at least 9:PM and on Saturday the shuttle should start at 8:30 AM instead of 11 oclock. Otherwise we enjoyed our stay despite heftty taxi charges.Genuine Expedia guest review
Had a great stay!Genuine Hotels.com guest review
"Great hotel close to everything!!"
We were in town for a game.....this location is perfect to the nightlife as well as the trails and interesting things to do during the day!Genuine Expedia guest review
The only thing that I would have to say is that we requested a non smoking room. When we got to it, it was obvious that someone had smoked in it. The staff was helpful and apologetic and immediately put us in a different room no problem. Other than that it was just fine for our overnight stay.Genuine Hotels.com guest review
"Convenient to American Airlines Center"
Easy walk to AAC, good free shuttle service around town, not a long walk to downtown. Good breakfast buffet, easy place to get around. Staff was extremely accomodating and friendly. I highly recommend this hotel for the price.Genuine Expedia guest review
"Overall good stay."
If you're attending an event at the aac this is a very convenient place to stay within a short walking distance. You will pay a small fee for parking, but it's worth it for the security and not worrying about parking at the arena.Genuine Expedia guest review
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