The room was either too warm or too cool. The HVAC unit in the room didn't work well.Genuine Hotels.com guest review
We didn't stay for breakfast...checked in late & left early...but everything else about the hotel was very nice!Genuine Hotels.com guest review
"Convenient and Comfortable Stay"
We stayed there twice and were very comfortable with the affordable accommodations!Genuine Hotels.com guest review
"Nice location for shopping"
Close to a major mall, easy access to highways for traveling north or south, nicer breakfast than the standard continental breakfast in most hotels, and while the hotel could probably use some updating..it was always clean and everyone was friendly. Would definitely stay here again when visiting Portland.Genuine Hotels.com guest review
"Near very large mall"
Nice and enjoyableGenuine Hotels.com guest review
"Really Good Overall Experience"
I enjoyed my two night at this location. The staff was friendly, the room was incredibly clean (surprisingly clean actually), and the amenities were nice. I will definitely stay here again the next time I'm in Tigard.Genuine Hotels.com guest review
"worked well for our family"
Quick weekend getaway to Portland and stayed here near grandpa's house. Location was pretty good, google maps had no problem finding the location. Parking fills up at night but they have a back parking lot, just a little more walking. The pool was nice, clean. Cookies provided in the lobby in the afternoon...love hotels that do that! Check-in was quick […] and easy, especially helpful as we didn't get in until 11:30pm. Front desk staff were friendly and knowledgable. Breakfast that was provided as prett good, better than average for sure but not top of the line, hey it's free, can't complain too much! Enjoyed the stay, would stay here again. Read moreGenuine Hotels.com guest review
Response by Phoenix Inn Tigard Thank you so much for your kind words. We’re so glad you found our staff to be friendly and helpful, and we’re glad you enjoyed one of our delicious cookies! We are always looking for ways to better serve our guests, so if you have any reccomendations for items we can add to our breakfast, please let us know. Thank you again for your kind review!
NiceGenuine Hotels.com guest review
"It was well worth the money"
Got a good deal on this hotel through expedia, which was around 30% off. Stayed one night and had a comfortable sleep, the staff was helpful, and my room was seemingly clean. It was just perfect. Wish the shower curtain was cleaned a little more though.Genuine Expedia guest review
There's a reason we stay at the Tigard Phoenix Inn every time we go to Portland. It's perfectly situated, priced right, clean, friendly, accommodating, and the breakfast isn't all that bad either! If it has a negative, at least for us, their gym is nothing more than a closet addendum to the pool, but we worked around that! I highly recommend this h […] otel! Read moreGenuine Hotels.com guest review
"Convenient and quiet"
We were in town for a family memorial service. This hotel was close to our destination and provided the privacy and quiet we were looking for. The room was clean and comfortable. We will stay here again when we come to visit.Genuine Expedia guest review
We had a very nice time. The staff was very attentive and kind. The hotel was clean and the breakfast was excellent.Genuine Hotels.com guest review
"We like the price and location of this hotel."
We like to come to Portland and shop and get away. When we do we like to stay at the Phoenix inn. The beds are comfortable the pool is refreshing and the breakfast is good.Genuine Expedia guest review
Very comfortable room and the breakfast was good. The desk staff were very professional to a fault; they needed to be more friendly.Genuine Expedia guest review
"great room and location"
Always have loved pheonix, the king bed was so comfortable and its nice having a divider between bed and living roomt. Awesome location, this one is close to washington square mall. Theres a heated pool and hot tub which were nice except the jets in hot tub werent working for both nights but still very relaxing. Decent continental brkfst...decent coffee […] cus ive had much worse staying other places. Overall great stay Read moreGenuine Hotels.com guest review
"convenient location for what we needed"
Nice sized rooms. Pretty clean. Breakfast ok. Hot tub dirty.Genuine Hotels.com guest review
nice, clean roomGenuine Hotels.com guest review
"Not What We Expected."
Normally I don't complain about a room because not much bothers me, but this place was gross. We picked this hotel because we knew we wanted an indoor pool and hot tub for us and the kids...it turned out to be disgusting, dirty and cold!! After a long day we wanted to come relax in the hot tub and it was so filthy on the bottom and the water was like […] a cold bath. We wanted ice and none of the machines worked on any floor. Also there was a ton of ants in the bathroom, it was so gross! When we checked out we told the front desk about all three things and all they said was they were waiting for maintenance on the pool and nothing else about the ice or ants, no sorry, no nothing. We definitely will not be back to this hotel. Read moreGenuine Hotels.com guest review
"Nice hotel near Washington Square Mall"
Clean rooms, very convenient to shopping and arterial roads to easily get to other parts of Portland. They have a wonderful choice of foods for breakfast--hot or cold, depending on what you want.Genuine Expedia guest review
"Location, Location, Location"
Excellent location. Right next to a big mall. Not far from the highway(s) & Costco. Carpets looks like they were just replaced. Breakfast was convenient but nothing really special. The room could use more towel racks. Had to be creative on where to hang the towels. Overall was a good stay.Genuine Hotels.com guest review
Hotel would have been great had it not been for the loud guests in the room above. Sounded like a mix of kids and adults running, jumping off the bed, etc. Continued most of the night. So loud there was no way to sleep through it. I called the front desk, they responded once with a visit to the room but the noise continued and front desk wouldn't follow […] up. Read moreGenuine Hotels.com guest review
Soap dispenser in shower fell off in the middle of the night and wallpaper coming off the wall above the shower. But bed amd pillows were very comfy.Genuine Hotels.com guest review
While I know they are in the process of renovating, the rooms smelled so badly of cigarette smoke that it was intolerable.Genuine Hotels.com guest review
Very nice staff. The room was really big and comfortable. I would go again.Genuine Hotels.com guest review
"Lack of information ????"
Wish I would have been told the HOT TUB was not working ????? Did not like the 4 pm check in time ???????Genuine Hotels.com guest review
"Great Customer Service"
The people who staff this hotel are just amazing. They work hard to make you feel like home. The hotel could use some deep cleaning and upgrading. The hot tub was not working and the floor of the pool looked filthy. The bathtub in the room was stained and did not look inviting. The free breakfast was very uninteresting. Without the great staff, I would […] stay someplace else. Read moreGenuine Hotels.com guest review
"Definite Do Again!"
Everything about our stay was great. It was easy to find off the highway, the accommodations were perfect, staff helpful and friendly, lots of parking. We stayed for three nights. Soon after we got to our room, we realized we would need a roll-away for our daughter. I called the front desk and within a few minutes we had the roll-away and extra towels […] brought to us. The complimentary breakfast was great, too, with a wide selection of items to choose from: yogurt and cereal, omelets, pancakes and sausauge, pastries, make your own waffle... We left knowing we would be back next time we took a trip to Oregon. Read moreGenuine Expedia guest review
Response by Phoenix Inn Tigard Thank you for your wonderful review! We try to make sure we have a wide variety of food available, so we’re glad you enjoyed our breakfast. We look forward to seeing you the next time you stay, and hope you continue to enjoy our hospitality and rooms. Thank you again!
my stay was fine...only one bar of soap for two people for three days seemed a bit thrifty...breakfast was fine...the fellow taking care of the breakfast was most accommodating.Genuine Hotels.com guest review
"My favorite kind of hotel"
This is a such a comfortable motel in a convenient location. It is well-managed and attractive and feels safe and familiar. Our room was pleasant and well maintained. The breakfast was in a spacious room with surprisingly hot tasty scrambled eggs. We go to Portland regularly and this Phoenix Inn will now be our first choice.Genuine Hotels.com guest review
Response by Phoenix Inn Tigard Thank you so much for your review! We’re glad you found our hotel comfortable. We look forward to having you again, and hope we can become your home away from home! Thanks again for your kind words.
"Decent hotel - aging but still good"
Not perfect but actually very nice for a pet friendly hotel. Short distance to downtown Portland. Staff was very nice and helpful. They automatically upgraded our room to a large king with couch, coffee table, sink/fridge/bar. Pet friendly - only $25 per stay. Lulu loves this hotel.Genuine Expedia guest review
Response by Phoenix Inn Tigard Thank you for your kind words! We’re glad you found our hotel comfortable and welcoming. We will be doing some renovations this year, so hopefully you will find even more to love, next time you stay!
"Great & Quiet"
The location was close to shopping and on a side street so it wasn't busy. Very quiet and spacious room.Genuine Hotels.com guest review
This was a first class room without a first class price.Genuine Hotels.com guest review
"Phoenix Inn Rocks It"
The guy in the breakfast room - Jacob was the nicest, most helpful when I needed something.Heather at the front was so nice.Genuine Hotels.com guest review
We went to Portland to visit friends and go to Washington Square Mall. This hotel is right down the street from the mall- you could walk to it if you wanted. Complimentary Breakfast was good. They have eggs, sausage, biscuits and gravy, cereal, bagels, juice, coffee.Genuine Hotels.com guest review
"Nice Hotel Close to Mall"
Nice place to stay with a reasonable rate. Nice selection at the free breakfast and it stayed open until 10 AM.Genuine Expedia guest review
Response by Phoenix Inn Tigard Thank you for taking the time to leave a review. We hope to see you again.
great location very clean rooms breakfast very goodGenuine Hotels.com guest review
A very nice hotel in a great location, convenient to the freeway, Washington Square, and many restaraunts. The breakfast was an unexpected treat, and the service was excellent. I would have liked better lighting in the room, expecially over the sink but overall this is a great hotel.Genuine Hotels.com guest review
"Phoenix Inn Tigard"
The Inn was in a good location with convenient access to shopping and good restaurants. The Breakfast buffet was excellent featuring a very nice variety of choices. Hot items such as eggs, gravy for biscuits, and waffles rounded out the breakfast menu very nicely. The man in charge of stocking the buffet and keeping it clean was highly efficient and […] very nice. Overall our experience was very good. Read moreGenuine Expedia guest review
Response by Phoenix Inn Tigard Thank you so much for your review. We are lucky to have such a hard-working, friendly breakfast attendant. He has been with our company for over 13 years! We’re glad you enjoyed our breakfast. We always try to offer a wide variety of foods, so if there’s anything specific you would like to see in our breakfast, please let us know! Thank you again for your review, and hopefully we’ll see you again.
Overpowering odor of air freshner in corridors and common areas was noted and became offensive over time. Happy to leave after 3 nights there but otherwise acceptable. Place is starting to get a "tired look" and probably needs some updating.Genuine Hotels.com guest review
"Usually a nice hotel"
I asked in advance (a month) to have the same room as the month before or at least on the same side and level as my room. When I got there they did not have a room there the only room they had on that floor was on the other side of hotel (different view). The room smelled when I walked in so I mostly had the window open for my entire stay. The tub was […] completely chipped in several places, also missing some trim on sink. I have to say usually I completely enjoy this hotel. I really could not complain because I really wanted to stay on that floor, and it was the last room. But I was not happy this time. Read moreGenuine Expedia guest review
"Location, scale: great. Breakfast: not good. IMO"
I love the layout of the rooms; which is a significant part of why we stay here. Very spacious, and vanity area is located outside of the toilet/shower room. This makes sharing a room as a family much easier. This hotel is pretty small, too, appealing in that you don't have to typically fight crowds at the pool, or at "breakfast." That said, the breakfast […] offerings here are quite limited, and I found nothing that I really wanted to eat. So, if the price makes it worth it for you minus breakfast, or if you are the type to eat carb city/anything/"fake" food, you'll be happy. If Embassy Suites (located very nearby, on adjacent side of Washington Square) has a pretty comparable price for the time period I'm visiting, I ALWAYS choose to stay there first. They have a great breakfast buffet, with REAL food. You can get actual whole eggs, not the pretending-to-be-eggs that are served at Phoenix Inn. I found myself going to Jamba Juice every single day this last visit just to get a fruit and veggie smoothie (for at least a little reassurance that I was getting some whole foods). I do feel a little bad criticizing the breakfast, but it's only because the attendant there is so wonderful. He tries really hard, and does a great job. He can't help it if the food offerings leave a lot to be desired!! Read moreGenuine Expedia guest review
"Good to go where I need."
niceGenuine Expedia guest review
"Perfect for what we needed"
We chose this hotel for its location. We stay at Phonex Inns for a reason...they know how to treat their customers! The hot breakfast buffet is stellar and the rooms are very nice. Thanks for another great experience!Genuine Hotels.com guest review
Response by Phoenix Inn Tigard Thank you for your review, and for returning to visit us, once again. We take great pride in our customer service, and are glad we exceeded your expectations. Hopefully we will see you again next time you visit. Thank you again for your kind words!
"Phoenix Inn Tigard"
We enjoyed our stay... Were sorry the hot tub wasn't working n very dissappointed with the poor/non existent wifi in the room as we had planned to use it! The hot breakfasts were very good and offered a different selection each of the 4 mornings we were there. The breakfast room steward was very efficient and kept everything well supplied and clean […] . Read moreGenuine Hotels.com guest review
This hotel was very clean and convenient to shopping and eating. The staff was very courteous and helpful. Breakfast was great too!Genuine Hotels.com guest review
Response by Phoenix Inn Tigard Thank you for your review! We believe customer service is one of the most important things to help make a great stay, so we’re glad you found our staff helpful. We love our breakfast, and are glad you enjoyed it, as well. We hope to see you again!
"Love this hotel"
We will always stay here from now on when visiting our family in Tigard. Close by. Good breakfast. Comfy bed.Genuine Hotels.com guest review
My partner and I were just staying one night. We had reservations at another hotel and needed to change as we had adopted a dog we wanted to take with us. The Phoenix Inn was a budget hotel in the area which is also pet friendly. Having never heard of the chain we thought we would give it an opportunity, after all it was only over night. We did not […] anticipate real comfort, just a place to flop for the night. We were sooo wrong!, easy access, very comfortable, suite. Loved the space in our own littler living room and the bed was extremely comfortable. We both slept well and bagged our early departure for a more leisurely one. We went down for a breakfast expecting, typical continental fare. We very surprised at with Denver or cheese omelets, sausage, fruit and more. The staff was very pleasant and check in and out was a breeze. There are times when I am fine with being wrong. We will stay again and we will recommend this to friends. Read moreGenuine Expedia guest review
"good for shopping around"
The hotel is in good conditions excluding the breakfastGenuine Hotels.com guest review
"Nice hotel. Decent price. Great breakfast!"
The hotel was very clean, nicely decorated, and the desk service was good. The room was clean with comfortable bedding. The extended continental breakfast was great and the man who serviced the dining room was very on top of keeping the food stocked and the area clean. I would recommend this hotel.Genuine Hotels.com guest review
"Another good stay"
This is my go-to place to stay in this area.Genuine Hotels.com guest review
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