I stay at this hotel a lot because it is close to my work. The location is also good because the mall and many restaurants are in walking distance. Since it went to Doubletree it has been updated but sometimes the price is way too inflated for this type of hotel.Genuine Hotels.com guest review
"A Great Little Place For A Short Stay"
Our short two night stay at The Double Tree in Tigard (Portland, Oregon) was nice. All of the employees were very nice and caring about our stay. The room size was decent. The room was broken into two parts, the living room side(with the most uncomfortable little couch) and bedroom with a very comfortable bed, separated by a short wall. Our main complaint […] were the doors to the rooms. When the room doors would close they would slam shut creating a very loud smash no matter what time of the day or night it was. The batteries to the lock on our door seemed to run out of power so we couldn't get into our room for about 30 minutes. Fortunately, it was in the morning and not late at night. That problem was fixed as quickly as it could have. Other than those two issues our stay was very nice. By the way, breakfast was not included as some of the reviews said should have been. We were very pleased with this hotel. Read moreGenuine Hotels.com guest review
"Weekend retreat from Home Business"
Very nice Hotel, great value!Genuine Hotels.com guest review
Room was clean and the bed was very comfortable. Front desk service was great. Booked this room 1/2 an hour before check in but absolutely no problems. Very good price for a nice hotel. Would definitely stay here again.Genuine Hotels.com guest review
"DO NOT STAY HERE"
The hotel room was clean and all that, but the first night I stayed there my vehicle was broken into. I notified the staff and to say they were indifferent is being generous. They promised to have someone call me (who never did), when I asked again they just said there was nothing they could do but gave me the (wrong) number to the non-emergency line […] of Tigard police. I informed them they gave me the wrong number, and they simply laughed at me. I am not kidding. I didn't expect a comp. due to my loss, or even any kind of credit or anything, but I did expect some empathy and perhaps respect for my loss. Aren't hotels a hospitality driven industry? Ridiculous. The staff there seriously need to learn the basics of customer service. I've filed a complaint with the hotel directly, but don't anticipate anything will come of that either. I would NOT recommend staying there, and will likely exclude ALL Double Tree hotels from any future trips if this is their standard of desk staff. Read moreGenuine Hotels.com guest review
Great room and service. Enjoyed the sitting area, able to visit with family at the hotel. Appreciate the quite neighborhood near shops and restaurants.Genuine Hotels.com guest review
"Very nice location"
Nice convenient location next to large mall and very good restaurants. Perfect spot for my teenage daughter's birthday with friends. They walked to mall, shopped until they dropped and back to hotel for birthday cake and gifts.Genuine Hotels.com guest review
"Not bad and upscale feeling rooms..."
Not a bad location. Close enough to walk to some of the restaurants but hidden enough that it wasn't noisy or cluttered by other buildings. The staff was super friendly and the rooms were really nice. The one rub is the breakfast... it's not a free continental breakfast and they don't say that outright... my wife and I looked and looked for a sign that […] said otherwise and didn't find one. It's laid out as most breakfast in most hotels are, as we just drove from NC to OR we had seen our fair share of free breakfast. At the end of the meal a poor worker bee has to come and ask you if you want the meal charged to your room or not... which has to be a hard thing for a kid to do... I saw a few people duck out before that happened, but we paid the 9.95 each... sigh... other than that the greeting with warm cookies is lovely and like i said the staff was very nice. Read moreGenuine Hotels.com guest review
"Solid place, older building. Comfortable."
Was given a room that smelled strongly of cigarette smoke. I was told that it may have been a smoking room, but was refinished. My throat started hurting and they offered to switch me rooms within a few minutes and upgraded me to a newer room in a different wing (the 4 floor one). Overall the service was GREAT, but you could tell the older sections […] of the hotel were definitely smoked in. Read moreGenuine Hotels.com guest review
"Nice place to stay"
The room was very nice and modern looking. The room seemed too warm for us at night, and we had a difficult time regulating it. It was very clean, however the housekeeper left 2 used tea bags on the coffee maker area when she cleaned up. We could have used some extra tea, coffee and creamers, and a shower cap would be appreciated, but over all, it was […] quiet, clean and comfortable, and the staff was very friendly. We would stay there again. Read moreGenuine Hotels.com guest review
"Mix up but turned out great!"
They sold out of our room and gave us a room that didn't work as well as telling us that the continental breakfast wasn't included:( but when we brought it to their attention they fixed it and we had a wonderful time. Their cookies are the best too! Double check the breakfast when u book if you're expecting it.Genuine Hotels.com guest review
"Nice upgrades and $9.95 for a breakfast buffet"
I've stayed at The Phoenix INN now Double Tree for years. It's mostly the same except they fixed up the rooms, added a bar, and now charge for breakfast - even a cup of coffee! Oh, and the rates are up as well. I'll be shopping the market with the new higher rates and have recently stayed at another property with better rates that INCLUDE breakfast […] . Read moreGenuine Hotels.com guest review
"You'll have to pay for breakfast by ambush."
From all appearances you would think free breakfast is part of the deal (and I think it is if you book via Hotels.com). The first morning my wife and I got our plates and got the typical hotel breakfast (nothing special about it) and as we were walking over to a table the attendant informed us we owed $9.95 each for the buffet breakfast. We werent the […] only ones there surprised by this. It's kind of an ambush as there is no signage or notification. Otherwise our stay was as expected. Read moreGenuine Hotels.com guest review
Great with one exception. Add says free breakfast with room. It's not, breakfast is 10.00 so be warned.Genuine Hotels.com guest review
"no free breakfast"
It was a good, two-day vacation stay. Good rate on Expedia. The first morning, ate a good breakfast, better than most places. No one asked me to pay for breakfast. The next morning, the barrista mentioned that breakfast was ten bucks, and I needed to pay as I left. I told him I had thought it was complimentary, and that no one had asked yesterday. He […] said to visit with the desk clerk. To her credit, the desk clerk apologized for the confusion, saying our Expedia rate didn't include breakfast, and that the hotel had recently changed from complimentary to paid breakfast. There was no sign at breakfast about paying, She gave vouchers to cover that days' breakfasts. The Expedia reservation only mentioned extra fees for pets and rollaway beds. I hope Expedia updates their facts. Read moreGenuine Expedia guest review
"No Hot tub or Fee Breakfast. Now owners."
Hotel staff was great and the place was very nice with recent updates. No longer has a Spa as is advertised and we were told we would have to pay 10 dollars each for breakfast that we were expecting to get for free with our stay. Expedia needs to be updated as the new owner's (Phoenix) has removed the Spa and charges for the breakfast now.Genuine Expedia guest review
"Location is great for shopping, dining"
Room was very clean. Did think the fan in the heater/AC unit was loud the first night but didn't notice it the second. Breakfast buffet was well stocked with many favorite breakfast items. although there is now a separate charge for breakfast.Genuine Expedia guest review
It was fine. Good beds. I have nothing else to say.Genuine Expedia guest review
"Breakfast is free through hotels.com"
If you book through hotels.com you get free breakfast. Make sure to ask for that, since the receptionist might cheekily try to get you to pay for that (as they did with me)Genuine Hotels.com guest review
"The not so "buffet""
Great service and stay. However let it be known. Their "buffet breakfast" is what other hotels call a hot breakfast. Food is better than average but not stocked very well for the patrons they had expecting to eat. Buffet without a special deal will run you 9.98 per personGenuine Hotels.com guest review
"Fix the thermostat and heater for winter."
The hotel has been newly renovated and is very nice. It's well appointed and comfortable EXCEPT the air conditioner/heating units do not work. The first room I was given was cranking out cold air. I had to unplug the unit to make it stop. The second room's unit blasted cold air when the thermostat went one degree down from 73F to 72F. Also had to unplug […] it at 2AM. Read moreGenuine Hotels.com guest review
Disappointed that the breakfast was not complimentary. ..all in all..good for business mtg over night.Genuine Expedia guest review
Great new remodel. Wood floors a real surprise. Sorry I left the fridge unplugged, it was making lots of noise.Genuine Hotels.com guest review
"An interesting experience"
During my stay, the property is actively revamping into a doubletree. The pool and gym are both closed. The breakfast room is changing every day. I can't blame the management for that but this definitely impair my experience. Yet I am assigned with a room that is already in doubletree standard and that is much brighter than my previous stays. And the […] staff are friendly as always. At this price point you really can't ask for more. It is such a bargain. Read moreGenuine Hotels.com guest review
We stayed here for two nights. The room was new spacious and super comfy! The front desk staff was friendly and knowledgable. Walking distance to the Washington Square. We loved it! Will stay again!Genuine Hotels.com guest review
"Converting to a Doubletree"
The room was actually that of a newly renovated Doubletree room. This hotel is in the process if transition to new franchise. Very nice! Very clean and comfortable. Nice location next to Washington SquareGenuine Expedia guest review
Construction was going on but not too noisy.Genuine Hotels.com guest review
We were visiting our daughter and her family and stayed a week. Our room was quiet, comfortable, and clean. I plan to stay there again on my next visit.Genuine Hotels.com guest review
"ease of access to maln hwyand shopping mal"
Reasonable pricing with good hotel amenities.Genuine Hotels.com guest review
Friendly breakfast room staff Jacob.Genuine Hotels.com guest review
The room was either too warm or too cool. The HVAC unit in the room didn't work well.Genuine Hotels.com guest review
"A great place to stay"
We recently spent 2 nights at the Phoenix Inn, in Tigard, Or. and were very comfortable Easy access off highway 1-5, rooms clean, pleasant, and comfortable. Amenities included frig, microwave, and coffee pot, wireless internet, and nice seating area separated from the sleeping area. We did not use the pool ( which was lovely), or the gym. The breakfast […] room was pleasant and there were a variety of foods available. Fare was simple, but plentiful, and the coffee, Seattle' s Best brand, was delicious. Staff were friendly, helpful, and professional. Would definitely recommend to a friend! Read moreGenuine Expedia guest review
The hotel staff are very nice, the parking is good, and it is close to Washington square.Genuine Expedia guest review
"Had a great stay."
I stayed for a week. Very comfortable and great service, kind staff.Genuine Expedia guest review
"Phoenix Inn Tigard"
The room itself was ok. Not enough towels provided. They cleaned the room the second day took the towels and brought only one. The gym in the picture does not replicate what is on site very small with two pieces of equipment. The spa jets were not working. The breakfast provided was good and the staff at the hotel were very nice.Genuine Expedia guest review
"Great place to stay in Tigard Oregon!"
Phoenix Inn has a friendly professional helpful staff who happily accommodated our need to extend our stay even though they had quite a full hotel and were very busy when we asked. The breakfast was hearty, tasty and featured variety over the 5 day period we stayed.Genuine Expedia guest review
We didn't stay for breakfast...checked in late & left early...but everything else about the hotel was very nice!Genuine Hotels.com guest review
The hotel is in a nice area, close to freeway and a very nice mallGenuine Expedia guest review
"Business trip in Portland"
Everything was GREAT except no ice machine on the 4th. floor. and the ice machine on the first floor near the elevator only worked 2 out of 6 days. The only continually working machine was near the exit to the parking lot. Again, everything else was great. Will stay there again when I have to go to PortlandGenuine Expedia guest review
"Nice Hotel Next to the Lincoln Center"
I was there for a job interview, the first bed I had was a little uncomfortable. It's clear that the hotel is a little older but the rooms are very clean. The staff was friendly and overall I would recommend this hotelGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Portland - Tigard Thank you so much for your review! We’re glad you found our staff friendly and helpful. We will be undergoing a remodel soon, so we will soon have even more to love. Thanks again for your kind words.
"Convenient and Comfortable Stay"
We stayed there twice and were very comfortable with the affordable accommodations!Genuine Hotels.com guest review
"This was a great location for our Portland needs."
Perfect location, clean, very helpful staff and the breakfast bar was one of the best I have seen in a long time.Genuine Expedia guest review
Everything is great , except the towel is got dark spot.Genuine Expedia guest review
"Nice location for shopping"
Close to a major mall, easy access to highways for traveling north or south, nicer breakfast than the standard continental breakfast in most hotels, and while the hotel could probably use some updating..it was always clean and everyone was friendly. Would definitely stay here again when visiting Portland.Genuine Hotels.com guest review
Staff is friendly and helpful. Suites are very comfortable, even the pillows. Good value.Genuine Expedia guest review
Price is cheap, but the service quality is pretty good. Room is clean, continental breakfast is nice, they have one employee who's in charge of that. If possible, I'll choose it again.Genuine Expedia guest review
"Near very large mall"
Nice and enjoyableGenuine Hotels.com guest review
"Really Good Overall Experience"
I enjoyed my two night at this location. The staff was friendly, the room was incredibly clean (surprisingly clean actually), and the amenities were nice. I will definitely stay here again the next time I'm in Tigard.Genuine Hotels.com guest review
"Shop Worn - Not Clean"
The hotel common areas and our room specifically smelled of a very very heavy perfume cover-up cleaner. I am not a person sensitive to smells but the odor in our room and in the the common areas gave my wife and I headaches. The spa in the pool area was only partially functioning, dirty and stained. The hotel staff said they were aware of the problem […] and management was debating on whether to do anything about it. The towels in the pool area were about the size of large washcloths and the used towels were not removed from the pool area and were lying all over the chairs and tables. I would not recommend this hotel at any price. Read moreGenuine Expedia guest review
"Location ideal for medical surgery facility."
The office staff was very helpful in producing a map that eliminated the need to travel on freeways to get where we wanted to go. The warm chocolate cookies were a nice touch. Within walking distance of two restaurants which was convenient. Quiet location.Genuine Expedia guest review
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