Centrally located. Good price. Hotel staff very obliging and helpful. Rooms need updating esp wallpaper and carpeting.Genuine Hotels.com guest review
wonderful hotel, the room was clean and service was good and a great time by the water.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia We're so glad you enjoyed your stay with us! Don't forget, we love returning guests! Please come see us again soon, and thank you for taking the time to review our hotel.
Really nice room. Hotel was nice with nice people. Breakfast was ok.Genuine Expedia guest review
The staff of this hotel were incredibly accommodating for us. There is an indoor pool, jacuzzi and a gym. We were thrilled there was a laundry as our stay with long. There was coffee and tea 24/7 and a nice breakfast every morning. The rooms were quiet even though the hotel was full for a college graduation nearby. I would stay there again any time. I […] loved the experience and felt comfortable the entire time. My husband is very hard to please and he commented on all of this as our stay there progressed. Excellent experience!! Read moreGenuine Expedia guest review
"Comfortable Stay - 5/31/12 to 6/3/12"
The hotel is clean and comfortable, located just two blocks from the center of downtown Olympia and a very short walk to the waterfront. Overall, a good spot to base a stay in the Olympia area.Genuine Expedia guest review
Great area, near farmers market and water, nice quiet locationGenuine Expedia guest review
I've rarely if ever stayed in a hotel that meets all my wants and needs so thoroughly. The free, high-speed, in-room wifi works superbly (a truly rare occurrence, in my experience); my room had a coffee maker, microwave, small fridge (NOT stuffed with expensive temptations), iron and ironing board; the room was large, nicely decorated and clean; the […] staff were efficient and helpful; and the breakfast was plentiful~! Read moreGenuine Expedia guest review
"would return again"
on cking in, was a little concerned about the fallen plaster over the entry door, but the hotel was, all-in-all, a great place. warm cookies in the evening, coffee 24/7, and a great breakfast buffet in the morning. The furnishings in the rooms could use a little updating, but the bed and the sofa were both comfortable. Nice big king suite. 2 blocks […] from the market, with lots of restaurant choices in walking distance. Read moreGenuine Hotels.com guest review
No extras, but everything you need. No robes provided in room. Other than thwt, everything as described. My daughter found the sheets to be uncomfortable.Genuine Hotels.com guest review
we stayed for 2 nights and our room was not cleaned after first night so we didn't have clean towels for shower in the morning, the breakfast was nice and had many choices to choose from, the front desk people were very friendly and helpful, would definately stay there again if in the Olympia areaGenuine Expedia guest review
Great location, friendly staff. Really enjoyed my stay and the cookies each evening were delicious!Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia We appreciate the time you took to give a review! We're glad your stay went great and hope to see you again in the future!
I would return.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you for your time! We love returning guests and would love to see you come back and stay again. Bring a friend! :) Thanks for the review!
"Phoenix Inn, Olympia"
I found the whole experience a bit depressing. Staff very nice, but breakfast not ready at 6:30 which is already late for some business folks, and the breakfast was pretty grim. Bed and pillows clean and comfortable. I am admittedly a hotel snob, and I would have preferred something more gracious. However, it did meet my needs fine for the one night […] I had to stay there. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you for sharing your opinion with us! We definitely value any opportunity that we can learn from, which only helps us serve our guests needs better:) Our breakfast hours begin at 6:30 during the week...and I sincerely apologize that we did not accomodate as we should have. If there any suggestions on what items we can look into for adding to our breakfast buffet, I would warmly welcome any ideas. We hope you will give us the opportunity to meet your expectations in the future. Hope to see you again!
"The Phoenix in Olympia"
This is a very clean hotels, spacious rooms, quiet and located in a neighborhood that is great for walking even at night.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia I'm glad we met your standards, thank you very much! Our housekeeping staff is very much appreciated for their hard work! Olympia is a great place to visit in the summer as well...hope you get a chance to stay with us again:)
"Good Stay at the Phoenix Inn Suites in Olympia!"
We wanted a location within walking distance of the Performing Arts Center, near the water and decent restaurants. The Phoenix Inn Suites came through perfectly for our needs! We had a super quiet room on the top floor w/ king bed and adjacent sitting area. This turned out great, as after the concert, friends came back to our hotel room for a while, […] and there was a couch and a place to sit and visit (not on the bed)! The breakfast (included) was fine; one could find what they wanted (healthy, or not so much) and it ran until 1000 a.m. We walked to Budd Bay restaurant (very close) which is right on the water and had good service, food and drink. There were other choices nearby also. Next morning, we walked the marina, admired the boats, boarded the historic tugboat Sandman for a touri (free admission) & walked over to Capitol Lake. Convenient, clean and quiet. Perfect! Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia Thanks for sharing a great experience! We definitely appreciate our location with easy access to all that Olympia has to offer. I hope to see you back soon:)
Nice hotel staff was pleasant and friendly. Rooms were very clean. Bed was a bit soft but not bad. We have a top floor corner room with a nice view of the marina. We would stay there again.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia I appreciate you taking the time to review our hotel. Ensuring that our guests receive a friendly, welcoming experience is our top priority...hope to see you again soon!
"Phoenix Inn Suites Olympia"
Older hotel that included breakfast buffet. That is not a plus considering the quality of the food. This hotel needs serious renovation based on the age and condition of the rooms. I travel extensively and am used to staying at Marriott properties or various bed and breakfast locations. I stayed in one of the "suites" and compared to my other travel […] experiences, this would be considered a 2 out of 5 star hotel at best. There are limited options in the Olympia area and for the price paid, this was absolutely not a good value for the money in my opinion. If I return to the area, I will definitely consider ever other possible alternative before returning to this hotel. Hotel personnel were very personable and that was the only plus for my stay. Read moreGenuine Hotels.com guest review
This is a comfortable hotel. It was quiet, although it seemed to have a lot guests (including a bus load of high school-aged kids), and the bed was way perfect. The staff was polite and efficient and otherwise invisable...which is what I want. Note to staff: turn up the heat on the water heaters and the pool spa. Also, consider better lighting for […] the pool...it is very unfriendly. And the complimentary breakfast needs some work. Read moreGenuine Hotels.com guest review
"Happy at the Phoenix"
The accommodations were clean. The staff was very accommodating. We had an early volleyball tournament on Saturday morning and the staff opened the hot breakfast 15 minutes early so the girls could eat before leaving. One of the reasons we chose the hotel was because the website stated that their was an indoor pool and hot tub. However, as we were in […] our swim suits and walking through the lobby to the pool, they informed us that the pool was closed for repair and that the hot tub was unavailable as well. Disappointing. Read moreGenuine Expedia guest review
"underwhelming and lots of small problems"
Compared to my first stay at this hotel just two months ago, I was completely underwhelmed and fairly disappointed. There just wasn't anything to recommend it above any other hotel in town. The room looked like it was the one saved for overflow - carpets were stained, towels were threadbare and ragged, chairs were missing, equipment was marginally working. […] And the breakfast buffet was decimated by a bunch of kids - no eggs or much of anything left after only 30 minutes. Tables were dangerously wobbly and unsuitable to trust a cup of coffee on. I don't know what happened to this place in such a short period of time. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you so much for taking the time to communicate your experience! I only wish it could have been better for you. I am also disappointed that we didn't leave a better impression. This certainly helps me see what area I need to focus on. Our goal is to ensure clean and quality accomodations and of course great guest service; and I sincerely apologize that was not what you received. This is not our standard at all, and I would love the opportunity to make it up to you. Again, my apologies and thank you for your time.
"By Harbor and Farmer's Market"
Great central location, right by the water. Staff was friendly, and there were plenty of choices at breakfast. Our room was large and had a separate sitting area.Genuine Hotels.com guest review
"temperature of the room"
the room was freezing when we entered and it took 3 hours to get the temperature to normal-someone had turned to lowest heat and maximum cool psoition on the thermostat. strange in JanuaryGenuine Hotels.com guest review
We stayed only one night and basically just slept there, but the room was very nice indeed, the staff efficient, and the ovrerall experience was flawless.Genuine Expedia guest review
1/27-29/2012. The pool, hot tub and workout facilities were great. Breakfast was a typical hotel continental breakfast with a few hot items, including waffles and eggs. The room was clean and the bed was comfortable. Check in and check out was efficient and staff was friendly. We will stay here again.Genuine Hotels.com guest review
Very clean and comfortable. Would stay there again anytime.Genuine Expedia guest review
"We'd come back here"
Staff were very accomodating with a rollaway bed for us. There was a restaurant across the street that did room service. A little spendy, but good seafood. Swimming pool was decent. Indoor, roomy. Big enough to do laps.Genuine Expedia guest review
"Peanut cookies not identified"
My son had a severe allergic reaction to cookies that were sitting on a tray on a table in the lobby. The cookies were not labelled as containing peanuts. If such a label were available, my son would not have eaten a cookie. We ended up visiting the hospital for a preventable cause.Genuine Hotels.com guest review
"best hotel in Olympia, WA"
very good hotel. I very much liked the service and environment. facilities and rooms are very clean.Genuine Expedia guest review
Rooms were neat and clean. Service was very good and personnel were very professional, courtesous and pleasant.Genuine Expedia guest review
"Phoenix Inn Olympia"
Located at the base of the hillwith free transportation to the Capita, this hotel is one of the better places to put up your feet. The included breakfast and on site conference faciliies with ample parking makes it a wonderful location for meetings, or a jumping off location for activities at the Capital.Genuine Hotels.com guest review
My main concern when booking for this trip was a heated indoor pool and a working hot tub. I called before booking to make sure it was going to be working. the pool was good, but the hot tub was available only 1/2 of the time. There is a nice park right across the street and walking trails along the water.Genuine Hotels.com guest review
"3 Stars good location"
Good central location. Close to the capital and downtown. Right on the small waterfront with two nice restaurants. Ten minutes to 5 freeway. Parking is limited but ask for dashboard placard and Inn will pay parking meters until noon. Service was excellent, breakfast was excellent. Room was clean with only minor stains in carpet. Bead was clean but had […] a low spot. Relatively firm though. Sink was in the living space vice bathroom which was a little odd. Bathroom was spotless. Room had microwave and fridge with coffee service and separate sink. Room was attended to daily. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia It always makes me smile when our guests have a great stay at our hotel! Great location, hotel quality, clean accommodations and of course, great customer service is very important to us. I apologize for any inconvenience that the limited parking caused you; we certainly wish we had more too. Thank you so much for taking the time to write this review. We look forward to your next visit!
price does not justify the what i got in this hotelGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia We appreciate your feedback. I'm sorry you didn't feel the price matched what you received. Without knowing what you paid, I'd love to hear what we can to improve your experience in the future. Happy guests are important to us and we want to make sure you feel like you go what you paid for. Please feel free to contact me directly. Thank you for taking the time to review! We hope to see you again in the future.
"Nice place to visit."
The Phoenix Inn was comfortable and convenient destination during a business trip to Olympia. I got an upgrade that included a jacuzzi in the bedroom.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you for taking the time out of your busy schedule to write a review! We welcome any and all feedback. I'm happy to hear you had a simple and sweet stay. Our location is certainly a bonus. I hope you were able to enjoy the upgraded room as well. Please come stay with us again...and tell a friend! :) We look forward to seeing you next time you're in Olympia.
"Great inexpensive hotel"
+Near beautiful waterfront, and artsy downtown area. Friendly staff; good included breakfast; 24 hour pool; free parking; free wfi. -Had to go to the front desk to get info on hotel, they didn't have the standard handbook in the room with tv channels, pool hours, room service menu.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you for taking the time to share your experience of your stay at our hotel! We're glad that you had a great stay and enjoyed the facilities. We are upgrading our in-room hand books now; the other ones we had in the room needed some updating and were not presentable. I apologize for any inconvenience this caused you. They are coming though, I promise! :) Thank you for your patience and we look forward to your next visit!
"great to come back to during an eventful weekend"
Everything was great. Only "issue" was weak water pressure in the sink, but the water pressure in the shower was terrific. Bed was comfy and everything was clean and lovely. I love when a room has a mirror and sink outside the bathroom.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you for your feedback! I agree with you on the weak water pressure in the sinks; the City has put aerators in all of our sinks, to conserve water. We are working with them now to decide on whether to continue to use them. It certainly not worth risking our guests stay quality. I'm very glad you enjoyed everything for the most part though! Please come and see us again!
"Phoenix Inn Suites:Great location! Great people!!"
I love Olympia and now I know where I'll stay every time I go! The people in the Phoenix Inn Suites are friendly and very helpful. They do serve an "ok" breakfast but there are several incredible restaurants nearby - literally! I was there during some sort of convention so the parking was scarce...but it's in a safe neighborhood and the walking is easy. […] We were there during Halloween so we took my grandson trick or treating along the main road in all the shops. Such nice people. This hotel is right on the waterfront...it was great. I would have given the cleanliness of room a 5 but the carpet was probably old and needed a good steaming. Otherwise, a comfortable bed, there's a refrigerator and microwave. I stayed in the Seattle Sheraton prior to coming here, and I have to say, I enjoyed the Phoenix Inn much more. They even have a pool!! Read moreGenuine Hotels.com guest review
"Good and central"
Had a good stay, just for one night. It's a modern hotel, probably very used to the business traveller but we did well there on holiday. It's well situated, by a marina with good restaurants but just ten to fifteen minutes walk from the Capitol. Lovely staff, everything we needed in the room, would definitely go back.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you so much for the great review! We definitely cater to the business traveler, but love all of our guests. Our location certainly sets us apart from the other hotels in our area, but guest service is the area we love to shine in. We look forward to seeing you and your family in the future!
"Phoenix Suites Olympia,wa"
Air conditioning was not cool.Suppose to have double beds had a single.Genuine Hotels.com guest review
"Nice place - close to Farmer's market"
Nice place to stay, it was close to the Farmer's Market. The parking can be a hassel if the hotel lot is full but on the weekends on-street is free.Genuine Expedia guest review
"Overall good experience"
I've stayed at the Phoenix a few times now and the staff has always been kind and helpful. If you get there in the afternoon/early evening you get a cookie at check in! Its a nice treat to start the stay. They have a pool and hot tub which is nice and they are right by the water (within walking distance of several resturants and bars) but there is construction […] right now (June 2011) and not sure when that is wrapped up. Usually quiet. Read moreGenuine Hotels.com guest review
"Stylish Hidden Gem in Olypia"
I stayed at the Hotel Phoenix while in Olympia for a work-related conference. The location is great--close to 4th Avenue shops and restaurants. The lobby and rooms have been updated and look great. The rooms are larger than your typical hotel room and very comfortable. I didn't take advantage of the free breakfast nor the pool, spa and exercise facility, […] but like that these extras were included. Overall an excellent place to stay. Read moreGenuine Expedia guest review
"Great location room needs an upgrade"
Great location on the port water front near great places to eat,beautiful lobby but the room had an odor of old smoke and the blow dryer looked like one my father used in 1964.....the only thing missing was a comb attachment.....Genuine Hotels.com guest review
"Lovely location on Puget Sound"
Ideal for families. Breakfast is well presented. Rooms could use upgrade - especially soiled carpeting. Not a fan of sink in the room.Genuine Expedia guest review
Seemed higher than 2 1/2 Stars to me. Very pleasant lobby, helpful desk, large room and in an excellent location downtown close to shops and restaurants.Genuine Hotels.com guest review
"Nice hotel close to waterfront"
Very nice hotel. Pleasant stay. Big room with extra living room area. Friendly staff. Good breakfast.Genuine Expedia guest review
We enjoyed our stay. Some very good eating places and good coffee nearby. Also, we enjoyed some nice walks around the water front. The hotel was good but not great.Genuine Hotels.com guest review
We truly enjoyed our stay, had abit of difficulty finding the hoter after dark but we got help and would come back.J HunterGenuine Hotels.com guest review
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