"Solid offering in Olympia"
There's nothing terribly fancy about this place, but it's clean, comfortable and well-situated.Genuine Hotels.com guest review
"The best nights sleep"
Everyone was so polite and helpful. The room room was cozy and comfortable.Genuine Hotels.com guest review
"Downtown shopping and restaurants"
Great for getting off the beaten track. Close to park and water. Small walk to local shops and eateries.Genuine Hotels.com guest review
very nice and comfortable room. The room are huge with full desk and living area. Were there for business and it was very convenient to have the space and free wi-fi in the roomGenuine Hotels.com guest review
Wonderful staff very helpful. Clean comfortable room in a good location.Genuine Hotels.com guest review
I was disappointed with what I got for the amount charged. The room was clean but had been "used and abused". The first night resulted in being brought wide away with a street brawl outside my window. The desk clerk advised there was a bar nearby and some of the people had overflowed into the street.Genuine Hotels.com guest review
"Good for area and price"
Good service, friendly front desk people, good size room, good breakfast selections, can walk to downtown easily, good views if it wasn't raining. No secondary locks in room door, that's why I gave it a FOUR overall.Genuine Expedia guest review
"good downtown location"
The hotel is nicely situated for downtown exploration, near shopping restaurants, and the Farmers' Market. Good breakfast buffet, nice rooms and friendly staff made for a pleasant stay.Genuine Hotels.com guest review
Customer service was excellent. Nathan who checked us in was professional and courteous.Genuine Hotels.com guest review
"Good price, convenient location"
The Phoenix Inn Suites offers large rooms (yes, suites) with comfortable bedding and nice amenities - fridge, coffee and tea fixings that are NOT in the bathroom, a nice couch and work space area, and a large bench-type structure on which one can put one's luggage (much better than those flimsy metallic things). AC was not noisy. Staff were friendly […] and helpful. The morning breakfast fare was the usual coffee (good), juices, waffles, eggs, cereals, bagels, etc - certainly fine if you're not looking for anything unique. I liked the fact that the breakfast room was large so that tables were not on top of each other and that the television was not blaring (it was on closed-caption - not sure if that's always the case). Great location - near the waterfront and the downtown area. Room Tip: I just put a note on my online reservation for the 2nd floor, and got a room there. Read moreGenuine Hotels.com guest review
"Good place to hang your hat."
Didn't care much for the shower head or the soap dispensers. But the king bed was great and our rooms were clean. Would stay again.Genuine Hotels.com guest review
"Best Inn ever!"
Not only did we received a free upgrade, they had us posted on Markie as the Guest of the Day.Wow... Loved the room and free morning breakfast. made the stay a joy! Most helpful staff around!Genuine Expedia guest review
Super helpful and friendly hotel staff, told us where the good hikes were, was full of good suggestions. The hotel is walking distance to downtown and the farmers market. It was clean and well-maintained.Genuine Hotels.com guest review
"Perceival landing delight"
Great location and large breakfast buffetGenuine Hotels.com guest review
Great location. Nice staff. Dirty elevator. Although rooms were designated smoking or non-smoking, the air still smelled of stale smoke. I don't know if that's because the air filtration is the same for all rooms or if it is residual smell from when it was a smoking room.Genuine Expedia guest review
"Good business hotel"
This is a very comfortable hotel. It's clean and inviting. The staff is friendly and helpful. The fact that it was a heartbeat away from my business location was perfect.Genuine Expedia guest review
"I would stay there again anytime I am in the area"
Except for the swimming pool heater being out and the poor room lighting, almost everything was very good to excellent. The room lighting was so dim you could only see to read a map by holding it directly under a table lamp. The breakfast was adequate, but only of average quality.Genuine Hotels.com guest review
"Great hotel minus the neighborhood"
Great hotel and staff! We were just staying one night while traveling through the state. There was a lot of drug addicts in the area so I was happy we were somewhere safe and nice.Genuine Expedia guest review
Centrally located. Good price. Hotel staff very obliging and helpful. Rooms need updating esp wallpaper and carpeting.Genuine Hotels.com guest review
wonderful hotel, the room was clean and service was good and a great time by the water.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia We're so glad you enjoyed your stay with us! Don't forget, we love returning guests! Please come see us again soon, and thank you for taking the time to review our hotel.
Really nice room. Hotel was nice with nice people. Breakfast was ok.Genuine Expedia guest review
The staff of this hotel were incredibly accommodating for us. There is an indoor pool, jacuzzi and a gym. We were thrilled there was a laundry as our stay with long. There was coffee and tea 24/7 and a nice breakfast every morning. The rooms were quiet even though the hotel was full for a college graduation nearby. I would stay there again any time. I […] loved the experience and felt comfortable the entire time. My husband is very hard to please and he commented on all of this as our stay there progressed. Excellent experience!! Read moreGenuine Expedia guest review
"Comfortable Stay - 5/31/12 to 6/3/12"
The hotel is clean and comfortable, located just two blocks from the center of downtown Olympia and a very short walk to the waterfront. Overall, a good spot to base a stay in the Olympia area.Genuine Expedia guest review
Great area, near farmers market and water, nice quiet locationGenuine Expedia guest review
I've rarely if ever stayed in a hotel that meets all my wants and needs so thoroughly. The free, high-speed, in-room wifi works superbly (a truly rare occurrence, in my experience); my room had a coffee maker, microwave, small fridge (NOT stuffed with expensive temptations), iron and ironing board; the room was large, nicely decorated and clean; the […] staff were efficient and helpful; and the breakfast was plentiful~! Read moreGenuine Expedia guest review
"would return again"
on cking in, was a little concerned about the fallen plaster over the entry door, but the hotel was, all-in-all, a great place. warm cookies in the evening, coffee 24/7, and a great breakfast buffet in the morning. The furnishings in the rooms could use a little updating, but the bed and the sofa were both comfortable. Nice big king suite. 2 blocks […] from the market, with lots of restaurant choices in walking distance. Read moreGenuine Hotels.com guest review
No extras, but everything you need. No robes provided in room. Other than thwt, everything as described. My daughter found the sheets to be uncomfortable.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you so much for your time and review! We're glad we met your needs, and we'll always take your feedback into consideration for improvements. I'm so sorry you didn't get to enjoy the extras like fresh baked cookies in the evening and complimentary bottled water at check-in. We hope to see you again soon!
we stayed for 2 nights and our room was not cleaned after first night so we didn't have clean towels for shower in the morning, the breakfast was nice and had many choices to choose from, the front desk people were very friendly and helpful, would definately stay there again if in the Olympia areaGenuine Expedia guest review
Great location, friendly staff. Really enjoyed my stay and the cookies each evening were delicious!Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia We appreciate the time you took to give a review! We're glad your stay went great and hope to see you again in the future!
I would return.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you for your time! We love returning guests and would love to see you come back and stay again. Bring a friend! :) Thanks for the review!
"Phoenix Inn, Olympia"
I found the whole experience a bit depressing. Staff very nice, but breakfast not ready at 6:30 which is already late for some business folks, and the breakfast was pretty grim. Bed and pillows clean and comfortable. I am admittedly a hotel snob, and I would have preferred something more gracious. However, it did meet my needs fine for the one night […] I had to stay there. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you for sharing your opinion with us! We definitely value any opportunity that we can learn from, which only helps us serve our guests needs better:) Our breakfast hours begin at 6:30 during the week...and I sincerely apologize that we did not accomodate as we should have. If there any suggestions on what items we can look into for adding to our breakfast buffet, I would warmly welcome any ideas. We hope you will give us the opportunity to meet your expectations in the future. Hope to see you again!
"The Phoenix in Olympia"
This is a very clean hotels, spacious rooms, quiet and located in a neighborhood that is great for walking even at night.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia I'm glad we met your standards, thank you very much! Our housekeeping staff is very much appreciated for their hard work! Olympia is a great place to visit in the summer as well...hope you get a chance to stay with us again:)
"Good Stay at the Phoenix Inn Suites in Olympia!"
We wanted a location within walking distance of the Performing Arts Center, near the water and decent restaurants. The Phoenix Inn Suites came through perfectly for our needs! We had a super quiet room on the top floor w/ king bed and adjacent sitting area. This turned out great, as after the concert, friends came back to our hotel room for a while, […] and there was a couch and a place to sit and visit (not on the bed)! The breakfast (included) was fine; one could find what they wanted (healthy, or not so much) and it ran until 1000 a.m. We walked to Budd Bay restaurant (very close) which is right on the water and had good service, food and drink. There were other choices nearby also. Next morning, we walked the marina, admired the boats, boarded the historic tugboat Sandman for a touri (free admission) & walked over to Capitol Lake. Convenient, clean and quiet. Perfect! Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Olympia Thanks for sharing a great experience! We definitely appreciate our location with easy access to all that Olympia has to offer. I hope to see you back soon:)
Nice hotel staff was pleasant and friendly. Rooms were very clean. Bed was a bit soft but not bad. We have a top floor corner room with a nice view of the marina. We would stay there again.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia I appreciate you taking the time to review our hotel. Ensuring that our guests receive a friendly, welcoming experience is our top priority...hope to see you again soon!
"Phoenix Inn Suites Olympia"
Older hotel that included breakfast buffet. That is not a plus considering the quality of the food. This hotel needs serious renovation based on the age and condition of the rooms. I travel extensively and am used to staying at Marriott properties or various bed and breakfast locations. I stayed in one of the "suites" and compared to my other travel […] experiences, this would be considered a 2 out of 5 star hotel at best. There are limited options in the Olympia area and for the price paid, this was absolutely not a good value for the money in my opinion. If I return to the area, I will definitely consider ever other possible alternative before returning to this hotel. Hotel personnel were very personable and that was the only plus for my stay. Read moreGenuine Hotels.com guest review
This is a comfortable hotel. It was quiet, although it seemed to have a lot guests (including a bus load of high school-aged kids), and the bed was way perfect. The staff was polite and efficient and otherwise invisable...which is what I want. Note to staff: turn up the heat on the water heaters and the pool spa. Also, consider better lighting for […] the pool...it is very unfriendly. And the complimentary breakfast needs some work. Read moreGenuine Hotels.com guest review
"Happy at the Phoenix"
The accommodations were clean. The staff was very accommodating. We had an early volleyball tournament on Saturday morning and the staff opened the hot breakfast 15 minutes early so the girls could eat before leaving. One of the reasons we chose the hotel was because the website stated that their was an indoor pool and hot tub. However, as we were in […] our swim suits and walking through the lobby to the pool, they informed us that the pool was closed for repair and that the hot tub was unavailable as well. Disappointing. Read moreGenuine Expedia guest review
"underwhelming and lots of small problems"
Compared to my first stay at this hotel just two months ago, I was completely underwhelmed and fairly disappointed. There just wasn't anything to recommend it above any other hotel in town. The room looked like it was the one saved for overflow - carpets were stained, towels were threadbare and ragged, chairs were missing, equipment was marginally working. […] And the breakfast buffet was decimated by a bunch of kids - no eggs or much of anything left after only 30 minutes. Tables were dangerously wobbly and unsuitable to trust a cup of coffee on. I don't know what happened to this place in such a short period of time. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia Thank you so much for taking the time to communicate your experience! I only wish it could have been better for you. I am also disappointed that we didn't leave a better impression. This certainly helps me see what area I need to focus on. Our goal is to ensure clean and quality accomodations and of course great guest service; and I sincerely apologize that was not what you received. This is not our standard at all, and I would love the opportunity to make it up to you. Again, my apologies and thank you for your time.
"By Harbor and Farmer's Market"
Great central location, right by the water. Staff was friendly, and there were plenty of choices at breakfast. Our room was large and had a separate sitting area.Genuine Hotels.com guest review
"temperature of the room"
the room was freezing when we entered and it took 3 hours to get the temperature to normal-someone had turned to lowest heat and maximum cool psoition on the thermostat. strange in JanuaryGenuine Hotels.com guest review
We stayed only one night and basically just slept there, but the room was very nice indeed, the staff efficient, and the ovrerall experience was flawless.Genuine Expedia guest review
1/27-29/2012. The pool, hot tub and workout facilities were great. Breakfast was a typical hotel continental breakfast with a few hot items, including waffles and eggs. The room was clean and the bed was comfortable. Check in and check out was efficient and staff was friendly. We will stay here again.Genuine Hotels.com guest review
Very clean and comfortable. Would stay there again anytime.Genuine Expedia guest review
"We'd come back here"
Staff were very accomodating with a rollaway bed for us. There was a restaurant across the street that did room service. A little spendy, but good seafood. Swimming pool was decent. Indoor, roomy. Big enough to do laps.Genuine Expedia guest review
"Peanut cookies not identified"
My son had a severe allergic reaction to cookies that were sitting on a tray on a table in the lobby. The cookies were not labelled as containing peanuts. If such a label were available, my son would not have eaten a cookie. We ended up visiting the hospital for a preventable cause.Genuine Hotels.com guest review
"best hotel in Olympia, WA"
very good hotel. I very much liked the service and environment. facilities and rooms are very clean.Genuine Expedia guest review
Rooms were neat and clean. Service was very good and personnel were very professional, courtesous and pleasant.Genuine Expedia guest review
"Phoenix Inn Olympia"
Located at the base of the hillwith free transportation to the Capita, this hotel is one of the better places to put up your feet. The included breakfast and on site conference faciliies with ample parking makes it a wonderful location for meetings, or a jumping off location for activities at the Capital.Genuine Hotels.com guest review
My main concern when booking for this trip was a heated indoor pool and a working hot tub. I called before booking to make sure it was going to be working. the pool was good, but the hot tub was available only 1/2 of the time. There is a nice park right across the street and walking trails along the water.Genuine Hotels.com guest review
"3 Stars good location"
Good central location. Close to the capital and downtown. Right on the small waterfront with two nice restaurants. Ten minutes to 5 freeway. Parking is limited but ask for dashboard placard and Inn will pay parking meters until noon. Service was excellent, breakfast was excellent. Room was clean with only minor stains in carpet. Bead was clean but had […] a low spot. Relatively firm though. Sink was in the living space vice bathroom which was a little odd. Bathroom was spotless. Room had microwave and fridge with coffee service and separate sink. Room was attended to daily. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Olympia It always makes me smile when our guests have a great stay at our hotel! Great location, hotel quality, clean accommodations and of course, great customer service is very important to us. I apologize for any inconvenience that the limited parking caused you; we certainly wish we had more too. Thank you so much for taking the time to write this review. We look forward to your next visit!
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