The owners were so arrogant and rued when asked questions. They are in great need of customer service skills. The home made signs in their dinning area were insulting. One of them stated, if you don't want to eat here go some wheres else. The shower area was very dark, I had to leave the curtain half open to let the light in. The entrance door was very […] hard to open. I went back to the office and notified the female owner, who was bothered that i was unable to push the door open. The next day maintenance fixed it. The entire hotel needs to shut down for a year for an "EXTREME MAKE OVER"....... Read moreGenuine Hotels.com guest review
Response by Tidewater Inn Sorry about your experience. First a note on the diner: it is a fifties style diner and the signs are professionally made to look "homemade". The sign you mentioned is meant to be something that you would find in a diner in the 50's and not an expression of how we feel. I did check your door and told you that I would have maintenance fix it as soon as possible. I had my husband come to your room to fix the door a short time later and we even purchased some clear curtains after you commented on the darkness. We did try to address every problem as it arose. We do have more updated rooms in the back, but the online special was for the economy rooms in the front.
"Nice pools they were clean. Room carpet dirty."
The beds hard and uncomfortable The pool and hot tub was fun.Genuine Expedia guest review
Friendly people but hotel is dated. No HD tv's. Beds weren't that comfortable and even hard. Place was clean however. Even though non- smoking hotel , people smoking outside their rooms and odor drifted into our room. Probably wont stay there again.Genuine Hotels.com guest review
"Simple but good"
We were not disappointed with our stay at the Tidewater Inn. I was a little afraid because of the low price of the room and having had some bad experiences at other places (around that price), but we were very happy with our stay. The room was spacious and very clean, the front desk was very friendly. We liked that they had 2 pools (indoor and outdoor) […] as well as a little playground in the back. The beds could have been more comfortable to my taste but we would definitely go there again! Read moreGenuine Hotels.com guest review
Response by Tidewater Inn Thank you for your review. We do have more updated rooms at a slightly higher price than the economy room you booked online. However, even though some rooms are more update and offer better views, all rooms are equally clean. Hope to see you again.
"Nice hotel good price"
Was happy with everything except the diner service. Good size room, 2 pools, close to many apps and activities.Genuine Expedia guest review
"very nice hotel"
we wante to stay longer and the owner was very accomodating letting stay in the room longerGenuine Expedia guest review
"In the middle of many attractions"
Rooms in the front part of the motel are very outdated. The box springs in the room were all full of stains. The vent in the bathroom was loaded with dust and the play area was full of feces of geese and you could not even walk there nor enjoy a picnic in that area.Genuine Hotels.com guest review
"Perfect location, close to everything mid cape."
You can tell the owners care about their property. Neat, clean grounds,trimmed view of the bay,beautiful flowers and friendly staff. The office was exceptionally clean and beautifully decorated. Helen's diner and their staff were awesome! Made you feel at home and the food was great (along with the price)! Completely nostalgic and not at all tacky and […] run down! Read moreGenuine Expedia guest review
It was alright.Genuine Hotels.com guest review
"Too bad inside didnt look like outside"
Disappointed this time, was here several years ago but now rooms need new carpets, rooms smelled musty and wet until you sprayed with lysol and got the sliding doors open for awhile, that is if you were strong enough to open them without them falling off. Grounds are beautiful, wanted 3 rooms together for family but were way apart, even though there […] were empty rooms in between. Amentities are ok. Regarding price, should be a little cheaper, but you are at the cape, you get what you pay for. Not worth the price posted on the inside of the room, Diner food was good but took a LOOOONNGG time to get it. On a very busy street so it was difficult to get out of the parking lot at most times. Will probably look else where next time at Cape Cod. Read moreGenuine Hotels.com guest review
We stayed 5 nights and we got a gray deal through Expedia would never have paid full price.Genuine Expedia guest review
I entered my room,a very mildo smell I over looked this,however I turned down the bed to discover stained and ripped sheets,the room was also dirty,we left this place quickly.beware I do not see how this place is rated so high as a 3.8 no way its a 1.5 at best.Genuine Expedia guest review
"Great for the price"
Good hotel for the price. Rooms are a bit dark and the beds are not very comfortable. Other than that no issues.Genuine Hotels.com guest review
"Inn has easy access to shops and beaches."
You get what you pay for. Rooms are dated and smelled. Bathroom shower was very dark. Rugs could use a good shampoo.Genuine Expedia guest review
"Acceptable hotel, close to Hyannis"
Nice poiol, staff friendly and helpful; room shabby with dirty rug, was questioning if it had even been vacuumed from the last guests. Enjoyed sitting on the balcony overlooking the pool. Didn't spend much time there, so it worked out okay. Thought price a bit steep for the accomadations, but our activities were centered in Barnstable and Hyannis so […] location worked out well. Read moreGenuine Expedia guest review
We really enjoyed staying here! It had two pools, the staff was friendly, it had swing sets & playgrounds for my child. It also had a barbarque area with picnic tables.Genuine Expedia guest review
"Ideal location and amenities for the area"
hotel was great for the price. A couple of things were dated such as the TVs in the room and the locks, wish they were key cards. The keys were difficult to use sometimes which can be annoying. The beds were slightly hard but on par with most hotel beds. Room was always cleaned well when we returned. Pool was nice, wish the hours were a bit longer for […] the indoor pool during the summer. Read moreGenuine Expedia guest review
This is an older motel, but has been pretty well maintained. It has a nice outdoor and indoor pool. It also has a small diner to eat breakfast at, but it is only open for breakfast. The entire staff is very nice.Genuine Hotels.com guest review
"Nice family place"
We were happy with our stay. It was a very hot weekend (4th of July). The area was very busy and there was a lot of traffic in the area. They have a diner at the tidewater that was very good and reasonable. The pools were beautiful and refreshing.Genuine Hotels.com guest review
"4th of July Vacation"
The hotel was clean, the people we very very nice, and the hotel was centrally located to all different areas of the Cape.Genuine Hotels.com guest review
"Pretty good budget place"
I was looking for last moment deal and found this inn. Great place for the money considering how expensive everything is in West Yarmouth. We were mostly looking for place to crash for the night after exploring Cape Cod. Service staff are working super hard to make up for minor blemishes like dated look and furnishing, room and linen were clean and […] reception super helpful in response to our inquiries. Inn is well setup for family stay, has decent size playground. Read moreGenuine Hotels.com guest review
"Old but very well maintained."
TVs need to be updated. Otherwise all has been maintained very well. Clean. Excellent service!Genuine Hotels.com guest review
"Retro motor-inn charm, mid-Cape"
This is not a modern, fancy place. They use keys instead of keycards, and there are plastic chairs and low tables outside every room so you can sit outside and enjoy the cool night air. It reminds me of motels my family would stay at in the 80s when I was a kid - although this one is cleaner and has nicer facilities than most of those motels. We stayed […] Tuesday through Thursday, right before the 4th of July, and had both indoor and outdoor pools almost to ourselves. The location is great - close to the ferries to Nantucket & Martha's Vineyard, as well as lots of restaurants, mini-golf, shopping, and beaches. We ate at the 50s-style Helen's Diner, which serves breakfast only, and has a fun retro decor. The room had an older tv - no flat-screens here. The beds and linens were comfy, but nothing fancy. The shower was a bit dark, but we weren't bothered by it. Overall, I found this place charming and comfortable & would definitely stay here again. Read moreGenuine Expedia guest review
The grounds were beautiful and the staff very friendly but the rooms are dated and need to be freshened up.Genuine Hotels.com guest review
"Simple and clean."
Quiet room. Comfortable bed. Frig and ironing board helpful the night we stayed.Genuine Expedia guest review
"A good location for us."
Stay was very good.Genuine Hotels.com guest review
"Nice for the Price!"
I'm a hotel snob, always looking for the 4 stars at a 2 star price...but alas Cape Cod doesn't work that way. So I did my research and chose the highest rated hotel at a price of under $60. That was the Tidewater and I was well rewarded. It is early in the season so I didn't get to use the good looking, central. outdoor pool. Nor did I wander to see […] the indoor pool and sauna, this was a business trip after all. The room was clean and comfortable with twin/full beds, and well controlled air conditioning/heating. Maintenance was good at the beginning of the season. Small nitpicky things...the TV was small, the room was well cleaned with bleach which required me to let air out before I could tolerate the atmosphere and the full length porches provided a little extra noise as others moved to and from their rooms. I enjoyed my stay and thought it was a good deal. Read moreGenuine Hotels.com guest review
AC would only work if set at 64 degrees. Fan would not work only AC was in operation. Toilet backed up.Genuine Hotels.com guest review
Nice older property. Friendly staff. Real Cape Cod feel to it but you can see it needs updating and some TLC. Bathrooms are old and have a bizarre enclosed tub/shower with an overhead cone. Grounds are pretty and the location is nice.Genuine Hotels.com guest review
From the moment we walked in we were impressed. Very attentive and polite staff. Very clean and attractive lobby. Very convenient location. Extremely well kept landscape, pool area. Only drawback was beds were hard, and paper-thin walls. Thank goodness the people in the next room were having a good time, because if they were arguing I would have complained, […] since it was 2 a.m. and you could hear their conversation, and laughter. I will still consider going back, price was extremely of great value. Read moreGenuine Hotels.com guest review
"Extended weekend in Cape Cod"
We wanted a conveniently located affordable hotel. Tidewater Inn matched all our expectations! We did have a couple issues, but were promptly resolved by the staff.Genuine Expedia guest review
"Large, clean room."
Overnight stay to attend conference. Chose because other comments said it was clean, pleasant, for a good rate; and they were right. An older Cape Cod facility but I liked the charm. Not a fancy, modern hotel. Would stay again but would bring my bathing suit.Genuine Hotels.com guest review
"long way to be disappointed"
if you take a first floor room the noise from walking above keeps you awake. also the two keys are a hassle. does anyone still use real keys??? The carpeting is all scrunched up. the tv is a small projection in a huge piece of furniture. very disappointing for the $$$$Genuine Expedia guest review
Some improvements since last I stayed. Handy to all. Staff very pleasant and helpful.Genuine Hotels.com guest review
"Great low cost inn"
Tidewater is a low cost clean inn with great amenities. The indoor pool and hot tub were ideal for the day we were there.Genuine Hotels.com guest review
Room was clean and had all the amenities I was looking for. The staff was friendly and helpful. The room was well decorated and cozyGenuine Hotels.com guest review
"clean and affordable"
room was clean and neat, affordable, staff were kind and polite, made a emotionally tough weekend easier to bear. Thanks again and if I ever need another weekend away, I will stay here.Genuine Hotels.com guest review
I was pleased.Genuine Hotels.com guest review
The hotel was clean, easy to find, close to many places to eat and drink. The lobby and hallways are outdated but they were replacing the carpets on our last day. Rooms were nice and clean. :)Genuine Hotels.com guest review
"close to everything"
the room was clean and pool was well maintained, was well worth the money for an off season stayGenuine Hotels.com guest review
"Central Location to the Cape"
The hotel was not quite what was imagined after viewing the images on hotel.com. The post indicated a romantic patio view of a lake. This lake was more like a park in a nicer looking projects with a lot of corner action happening with the long term stay occupants. Wifi was not up on the first day. The pool was packed with kids till closing and the hot […] tub was so small it felt like you were sharing a bath. The complimentary soaps and shampoos were half used and there were signs asking to reuse the towels. However it was fairly cheap, clean and central to the cape. The main street was close driving distance but there was not a neighborhood bar or restaurant walkable, still need a car. There were rooms available with jacuzzi tubs these might have been nicer-more romantic. This is more of a destination if you need a quick, clean resting point on your road trip to and from the cape. Pretty sure wont be back, next time we will stay more on a main street location. Read moreGenuine Hotels.com guest review
"Great staff and location."
Tidewater is a little dated but most of area is dated. Staff was very acccomodating. Location is an easy access to everything. We would definately stay here again!Genuine Expedia guest review
"off season good price"
Not bad for a few days. Rooms are big enough for 2-4 people beds are real hard and the rooms could use an upgrade the TV is a 19 inch and old. The little dinner was nice and you are 10 mins from hyannis.Genuine Hotels.com guest review
"good place to escape for a day"
It was a nice stay. Room was away.from.the road so u were in a peaceful setting.Genuine Expedia guest review
Hotel.com sales person said that breakfast was included;it was not.Genuine Hotels.com guest review
"Great place fir a stay in Cape Cod"
The hotel and cafe staff were very friendly and helpful. We ate breakfast 4 days at the Cafe. We had great service even when tour bus folks were dining there. The location is close to Hianis, which was a pleasant village to walk through and dine at.Genuine Hotels.com guest review
"Nice size room"
A nice size room. Bathroom could have used a little repair, but nothing that bothered us. Overall, satisfied.Genuine Hotels.com guest review
"good family or couples hotel"
Nice place with two pools and a hot tub. The indoor pool was clean but the water was about 5 degrees to cold for comfort on a chilly night. The rooms have an outdoor porch so other guest can bring noise with normal movement. Was very quiet and well worth the price. The hot tub was really welcome. Halfway between Provincetown and Plymouth Plantatio […] n Read moreGenuine Expedia guest review
Overall, the Tidewater Inn in W. Yarmouth was a good hotel~I would rate it a 4.5. The diner, Helen's, was great and the service wonderful. The location was great as it was close to everything. My daughter and I really enjoyed the pool and hottub. The only things we found to be a problem, and not really a big deal, was the TV was very small and the noise […] via the fan in the bathroom and from other rooms was loud. Read moreGenuine Hotels.com guest review
This is my first time,on the cape. Off season and still pretty crazy. This hotel is not new and not in perfect condition. Our room was clean and comfortable. 2 different people at the front desk where both quite helpful and I would have no problem coming,back here again. For the cost, I believe it is a good deal.Genuine Hotels.com guest review
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