Room was terrible. The patio was filled with water and after bringing it to the attention of the front desk, the problem was never resolved. The shower was broken and were relocated to a smaller room. There is no parking and must park in an adjacent hotels lot. I would not reccomend this hotelGenuine Hotels.com guest review
"Expensive but good for the family"
Costumer service was excellent too pricey ($180/night kids suite) for the condition of the hotel. No free shuttle to disney, no breakfast, limited parking, i literally drove around for an hour every time i needed to find parking. They dont tell you that there is a deposit per night i called before going and i was told there would be no deposit yet when […] we arrived we had to pay the deposit. Other than that costumer service was awesome the front desk and cleaning people were amazing. Read moreGenuine Hotels.com guest review
"Nice family hotel"
We recently stayed here with our 8 month old and 2 year old daughters. We loved having the separate room for the kids with an actual door that closes. Parking was a little tricky because the parking lot was under construction at the time we visited. We were given a pass to park at a neighboring hotel, however we were not instructed to keep the card, […] so it made exiting the parking lot take a lot longer than it should have. The staff was very friendly and all requests with housekeeping were addressed very quickly, i.e. additional towels and a crib. Walking distance from Disneyland was a huge plus. Read moreGenuine Hotels.com guest review
When we arrived we were told that our reservation was actually made at their sister hotel directly next door. This was upsetting to us at first bc we were checking in late and have 2 kids. We finally go next door and get checked in. This hotel was brand new and very great customer service. Room was very nice and well eqipped. Noise from busy street […] was bit loud but not too bad. Continental breakfast was served in am and was good selection. Read moreGenuine Hotels.com guest review
"Ok for the price"
Room was next to ice machine and walls don't keep out the sound. Overall good enough location with restaurants and stores within walking distance. Biggest draw back is the lack of parking, had problems both nights we stayed there. If you are looking for a bargain price for Disney while still within the limits of walking distance, this hotel will work. I […] would recommend something a little closer if you have small children. Read moreGenuine Expedia guest review
"close to Disneyland a 10 minute walk"
I loved that CVS was next door. We were able to get snacks and drinks and items that we had forgotten. I wish the Hotel would have offered Free Breakfast. The only negative thing is that there were a lot of homeless people sleeping on the bus benches just outside the hotel. And the Hotel Tower 2 had issues with the door closing and we had a shady homeless […] person in our Hotel one night. I did inform the Hotel and it appeared they fixed the door by the following morning. Read moreGenuine Hotels.com guest review
"Easy walk to Disneyland"
Great location close to Disneyland. Room with bunks great for families however rooms with two doubles very dark, compact and no fridge or safe. Lots of repairs going on and services out of order, but they did organize us to be able to do our laundry at the hotel next door. Overall a good stay as we were at Disneyland most days.Genuine Hotels.com guest review
"Nice hotel with bunk beds for our girls."
Walking distance to Disneyland and the beach ! We would stay there again . Nice clean hotelGenuine Expedia guest review
This was a perfect hotel for our Disneyland vacation. A 10-min walk from the gates saved us the hassle and cost of parking. Our kids (ages 5 and 3) loved that our room had bunk beds. Not a fancy hotel, but it got the job done. It was clean, quiet, and comfortable. We slept great and would go back.Genuine Hotels.com guest review
"Location is perfect, rooms need improvement."
We stayed at this hotel for te proximity to Disneyland and California Adventure. The lobby of the hotel was fine. However, the room we stayed at was not maintained well (kids deluxe room). The vinyl floors in the bathroom had old stains. The shower was old and stained as well. The carpet in the room did not smell but had stains. The microwave and fridge […] in the room were convenient. The sofa and chair in the room could have been cleaner. The stains did not give a good impression. I must say that the ladies that cleaned our room were very nice and accommodating to our needs. We requested extra towels and toiletries from them and they had no problem with our request. We liked the little personalized coffee maker in the room. It was simple but yet it did the job for a quick jolt of caffeine in the morning. The walls in this hotel are very thin. We could hear people passing by in the hallway all thru the night. In the morning we could hear the people in the next room turning on the shower and their conversation. Overall, this hotel was mediocre at best. They really need to concentrate in making sure the rooms are maintained adequately, specially because of the high volume of kids that visit the hotel. I am not sure if I would recommend this hotel or if I would stay there again. We gave it a try due to its location, but they failed to deliver in the cleanliness of the room. Read moreGenuine Hotels.com guest review
"close to disney but thats about it"
We were disappointed that bothnthe gym and the laundry were not available during our stay. The hotel had signs indiacting that they sold discounted disney tickets, they don't and were not too bothered. Paper thin walls so would recomend good earplugs. On the plus side its handy to disney and some places to eat nearby.Genuine Hotels.com guest review
"Decent place close to Disney"
This is an affordable option within walking sdistance to the park. There was hair on our bath mat when we checked in, and some painted-over mold in the bathroom but otherwise the cleanliness was ok. There is no soundproofing so if you're a light sleeper this is not the place for you. We could hear water running in other rooms (I'm not a light sleeper […] but our neighbor's shower woke me up). The doors also slam very loudly unless you hold them while they close. We will probably budget more and stay somewhere a bit nicer next time; that said, I think this was a fair price for what we got. Read moreGenuine Hotels.com guest review
The ground-floor standard room was average at best. The chairs that accompanied the round table were extremely squeaky...kept the entire family up when I was trying to get some work done on laptop! Ice machine and laundry at ground level were both out-of-service!Genuine Hotels.com guest review
"Good location, great kids suites"
Nice to be so close to Disney. Surprisingly quiet for being near the main road. Room for kids with the bunk beds and sliding doors was perfect!Genuine Expedia guest review
"Clean hotel, 10 minute walk to Disneyland"
For the money the Portofino Inn & Suites is a good value. The front desk staff was courteous and responsive, rooms were clean and larger than some of the newer hotels. Walk to Disneyland was 10 minutes and parking was free. For the money, this place is hard to beat. Some disappointments: We were booked into a room with a handicapped bathroom without […] being told or given a choice in advance. Not a deal-breaker but with the shower not recessed causing the bathroom floor to have more standing water than would have been the case in a standard bathroom. Also, this hotel does not have a restaurant. The Sheraton next door has a Starbucks where we bought coffee and muffins before heading to the park. All things considered (room rates, free parking, proximity to Disneyland) these trade-offs were worth making. We would stay there again. Read moreGenuine Expedia guest review
We had a great experience. We stayed in a kids suite and it was very roomy and comfy. The maid was excellent. The first day that we got there we asked for extra coffee and towels. The next day when she cleaned our room she left extra coffee and towels without having to be asked. And she was very friendly. The entire staff is very friendly, from the […] front desk to housekeeping. In a great location, short walk to Disneyland and they opened a new CVS next door, which is open 24 hrs. Read moreGenuine Hotels.com guest review
"Close to Disneyland, a little run down."
Walking distance to Disneyland. Room was run down. We stayed in the family suite which was great for our family of 6. A little updating could make this a great hotel.Genuine Expedia guest review
"Will definitely stay here again"
We booked this hotel at the last minute to go to Disney Ca. Adventure. The hotel is very nice and a great value. Although not far away from the park entrance (1/2 a mile or so), when you are traveling w/kids, a shuttle service would be nice. No restaurant on site but IHOP is directly across the street and Starbuck's and breakfast avail next door at […] the Sheraton. Hotel is quiet. Staff extremely helpful and polite. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Nothing beats the Portofino."
We have stayed at other hotels in Anaheim, but nothing beats the Portofino. Right at the corner of Harbor and Katella, it is right across the street from Disneyland. The rooms are clean, the beds comfy, and the staff are friendly.Parking is free, and the hotel is quiet at night so you can get a good night's sleep. There are nice rooms with bunk beds […] for families. Read moreGenuine Expedia guest review
"OK but won't be back"
We stayed in a kids suite for our week long trip to Disney. We had 2 adults and 5 kids. The room size accommodated our needs but with the amount of kids, things were tight (that wasn't the hotel's fault but there are few affordable options for large families so we made it work). The room seemed fairly clean but as looked around I noticed how stained […] the mattresses were (which is really gross). The base boards in the bathroom looked as if they hadn't been wiped down in a while. The beds were old and lumpy. If we had been on a different kind of vacation that didn't involve an insane amount of walking and came back and passed out each night, I would have been very disappointed. Other little issues were: we noticed our fridge didn't work and took 2 requests to get it replaced. The cable kept having issues ands every 30-40 minutes it would ask us to reset the tv by turning it off at the set. The distance to the park was fine for the adults and the bigger kids. After the day at the park it was a long walk back for the smaller ones. Overall the hotel was fair. The pool and spa was small but the kids enjoyed it nevertheless. It would have been nice if I had realized the hotel didn't offer any type of breakfast. The IHOP across the was very expensive ($15 for an omelet). The hotel didn't make the trip unbearable but it didn't make it extra special. Next time we'll stay a little further away at a newer hotel and take the ART to Disney. Read moreGenuine Hotels.com guest review
"Disneyland Family Trip"
We enjoyed our stay. Close to Disneyland...no need to take a bus or shuttle. The rooms were quiet and clean. Will stay here again on our next visit.Genuine Hotels.com guest review
"Not bad but not great"
I was charged twice and I was charged once more then they told me the first time and when I tried to get it fixed they said they could only see one charge.Genuine Hotels.com guest review
"Great location, Friendly Staff, Great Kid's Suite"
This hotel was an awesome location since we were going to Disneyland. The check in and out were a breeze. No difficulty. We got the Kid's Suite and it was perfect so the kiddos could have their area and we could have ours. You can't go wrong with this hotel location and price. I will definitely be staying here again when we are in town.Genuine Hotels.com guest review
"Great Service, Horrible Parking"
The service at the hotel was great, they went out of their way to answer questions and assist with requests. However the parking was horrible, we couldn't even park to load our suitcases or check out. The TV keep having issues where would have to hold down the power button on the TV for 10 seconds. We had to do this roughly every hour, also for being […] a family hotel they had very channels that actually worked. Read moreGenuine Hotels.com guest review
"Great stay, Great location."
We stayed 3 night s and found the hotel to be clean and quiet. We arrived at the property at 11:00 in the morning and were pleased that our room was available and able to check in early. The hotel was walking distance to Disney park s and there were many choices for meals and convenience s. The beds were comfortable. I would definitely stay there a […] gain. Read moreGenuine Hotels.com guest review
We really enjoyed the hotel, I think it will be where we stay when we are doing overnight trips to disneyland,Genuine Hotels.com guest review
Room was fine. However I could not find a restaurant or bar in the hotel. Maybe that was just as well.Genuine Hotels.com guest review
Rooms were comfortable but hallways and elevator have no air flow. Super uncomfortable and hotter than outside temperature. Good thing the room AC was on point.Genuine Expedia guest review
"Terrible air conditioning"
We could not sleep due to a/c not cooling properly. We called at 2:00 am to the front desk. there was no room on our floor to move to or a fan to use to make it better. I will never stay there again with my family. I expect a refund from this hotel to my expedia acct.Genuine Expedia guest review
"Very clean and it's a walking distance to Disney."
It was great quick check in and check out process the furniture is a little a out dated but other then that it was very comfy and I would stay there again.Genuine Expedia guest review
"Perfect for traveling with kids"
We got the kids suite and our kids loved it! Room was very open and it has microwave & fridge (not listed) which was great for us. Room also had plenty of space so you can relax while the kids run around. Hotel is a lil older but totally worth it! It is also just walking distance to Disneyland, and the store on the property has a bunch of Disney souvenirs […] too. Will definitely be coming back!! Read moreGenuine Hotels.com guest review
"Walking distance to all"
Love it ,very clean . very quiet ... The balcony was great very roomy as soon u walk in ur room it smells nice not old and the air was on .. there was a problem with the toilet told the front desk , they got there in 5min and fix it...Only one thing one of the bed sheets was ripped so it didn't stay on the mattress but it was not big major...Genuine Hotels.com guest review
"Boys Birthday in Disneyland!!"
The hotel staff were very friendly & knowledgable!! and helpful too!!!Genuine Hotels.com guest review
"Happy family in Disneyland"
Great hotel experience, clean rooms friendly staff and within walking distance from Disneyland! We even stayed an extra night so we could take in the late night festivities at the park.Genuine Expedia guest review
"Close to Disneyland"
The hotel was ok. I was disappointed they had no breakfast for the price. Very disappointed there was no microwave in the room and no refrigerator. They did have coffee but besides that no extras.Genuine Hotels.com guest review
"Family suite was perfect for 6 person family. Bed"
Family suite was perfect for 6 person family. Beds were surprising comfortable including the bunks and sofa couch. Very easy walk to Disney, and tons of eating options close by.Genuine Expedia guest review
Close to Disneyland and restaurants it was an easy vacation staff were very helpfulGenuine Hotels.com guest review
We took the kids and grandkids to Disney for a couple days and needed a reasonable place to stay. The Kids Suite was perfect. With a set of bunk beds, a pull out queen sleeper and a king sized bed, we all had our own space for a very reasonable price. The room was very clean and comfy. The pool stayed open til ten, which made the 9 year old very happy, […] and there was ample parking. I was very satisfied with the Portofino...and it is VERY close to Disney. We will stay here again. Read moreGenuine Hotels.com guest review
very well located, half a (long) block from Disneyland. Rooms have no thrills but are as advertised and quite cheap for the location. Hotel staff is great and very friendly.Genuine Hotels.com guest review
Overall good hotel. Close to Disney but lacking in reliable AC and breakfast. Would stay again or next door...Genuine Hotels.com guest review
So if you don't want to hear truthful reviews, especially about a place having ants, then don't bother asking me for any further reviews.Genuine Hotels.com guest review
"Disney Resort Visit- August 2014"
At check in, the front desk agent was pleasant, although not very friendly. His explanation of the fee for a 2nd vehicle did not make sense at all, but we paid the additional $20 a night. The room was very nice and clean, the only issue was the AC unit was constantly changing to a higher temp. The hotel is very close to Disney so we were able to walk […] without it seeming too long at the of the night. The room was spacious and the beds were comfortable. We will hopefully be back soon! Read moreGenuine Expedia guest review
"Close to Disneyland"
Based on pictures and reviews I was a bit disappointed and I do understand that they have a lot of visitors is evident. The staff are friendly and helpful, that's a plus. The location is very close to Disneyland, another plus.Genuine Expedia guest review
"Walking Distance to the Parks"
When we entered into the room, it smelled like ant spray was used . There were dead ants on the bathroom floor and around the bottom of the sink. The only positive thing was the hotel was walking distance to the parks. Overall, we won't be staying at the hotel again.Genuine Hotels.com guest review
"Nice hotel. Easy acess to several attractions."
It was a wonderful gateway. Beautiful weather. My kids and I loved the stay near Disneyland.Genuine Expedia guest review
We were fortunate enough to be upgraded to a three-room suite which was a treat. The rooms are basic but big and clean. Unfortunately, external building and road construction made sleeping a challenge, but that should clear in the coming months. It's an easy walk to Disney, and a five-minute drive to Target! The pool is small, and many of the lounge […] chairs were falling apart, so our mid-day break for swimming was a bit of a bust. Read moreGenuine Expedia guest review
Great, clean and comfortable experience. Stay here every time we go to Disneyland.Genuine Expedia guest review
"Very nice hotel, great location for Disneyland"
This hotel was very nice and comfortable for the 5 of us. No small children all grown. Clean and well maintained. Only issues were not given enough face towels each day and the traffic caused by the construction in the area (not the hotels fault at all. Ample parking and great staff. Overall a very good 6 night stay.Genuine Expedia guest review
Friendly staff. Close to Disney. Clean. Great value!Genuine Expedia guest review
"close to disneyland"
we stayed in the family suite and there was plenty of room for our family of 6. walking distance to disneylandGenuine Hotels.com guest review
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