"blood and bandaid---gross"
Nice place, but found a bandaid stuck in the sheets. bathroom towel in front of bath tub had blood on it....gross. Hard to overlook.Genuine Hotels.com guest review
"Clean and close to Disneyland"
Pool is smaller than pictured. No continental breakfast . No microwave or refrigerator in room .one of only two washers were broken .Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for sharing how clean our accommodations are and that we are located close to Disneyland. Please keep in mind that microwaves and refrigerators are included in our suites. Also, we do have both available for our guests staying in our rooms or deluxe rooms for a nominal daily fee. We appreciate your review and hope to see you again.
This was our first time at the Portofino. We have stayed at several hotels around Disneyland including the Disneyland Hotel and Grand Californian. We choose this hotel on this trip for price and convenience. The price was very good for the room offered and it is so close to the Park. Plus having a 7-11 on the corner and other quick places to eat near […] by really seems great. Unfortunately there is construction going on next door but it wasn't that much a problem for us..but if I was to go back anytime soon I would request the south building. The room appeared clean as well as smelled clean. It just needed some TLC in the shower area to remove some mold around the ceiling... Read moreGenuine Expedia guest review
"Nice place to stay near Disney."
We had a comfortable and clean room. The bed was very comfortable and the bathrooms were clean. The staff were very friendly and helpful. The kids enjoyed the bunk beds.Genuine Expedia guest review
"Trip to Disneyland"
This hotel is approximately 1&1/2 blocks to Disneyland we booked a suit we got there early @ 1 pm and was told that suite was not available so they would "upgrade" us, but the room was not ready and they would phone us when it was. We never got a call so only went back to the hotel @ 10pm obtained our keys went to the room and it reeked of cigarette […] smoke (non-smoking room) tried to turn on the AC it took 20 min for it to come on. Call the desk but by the time someone would have shown we got it to work. Unfortunately it worked only intermittent throughout the night, you would roast then freeze then roast and freeze. The furnishings were very outdated and in a major need of upgrading. Read moreGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites We apologize for not being able to fulfill your request for early check in. During the busy summer months, we are most often operating at full capacity and our housekeeping team needs ample time to ensure that each room is throughly cleaned and ready for new guests. We are also sorry to hear of the inconvenience you faced regarding the air conditioning in your room. Thank you for bringing this issue to our attention, so that we can ensure this does not happen again. We appreciate your valued insight and hope to have another chance to accommodate you in the future.
"Excellente Customer Service"
The staff at Portofino Inn and Suites in Anaheim were great in customer satisfaction. The room was cleaned and I could not have asked for anything better. I am definitely staying at Portofino Inn and Suites in the future and the price was spectacular!Genuine Hotels.com guest review
"very nice hotel."
half decent pricing and good hotel for price. location is convienentGenuine Hotels.com guest review
"Within walking distance of disney & free parking"
Children's suite was amazing. Nice to have separate sleeping areas from the kids.Genuine Hotels.com guest review
Disappointed in the overall look of the rooms. The wallpaper was coming off the walls the lighting fixtures on the walls were all turned in different directions like they were loose. It was o.k.Genuine Hotels.com guest review
"Very nice stay. Walking distance from Disneyland."
Two Rooms in one very nice!!! Kids had their own area we all liked that.Genuine Expedia guest review
"close to sights"
It was OK. I was really disappointed with shower. Water was cold. No hot water.. For the price I paid, very disappointed. Won't be staying there again.Genuine Hotels.com guest review
Stayed 3 nights, staff was great and helpful, within walking distance of Disneyland. I do recommend waking up early for a hot shower sometimes the water isn't hot just ehh if u r a late waker upper.Genuine Expedia guest review
Would stay at this hotel again and also recommend to family & friends.Genuine Hotels.com guest review
Staff was not helpful in regards to our luggage. The staff supervisor told us that there were no luggage carts available and said it would take some time to get one to the lobby. My wife and I were traveling with our niece and nephew ages 8 and 10 and our 20 year old daughter. We had a lot of luggage needless to say. After several trips to the 5th floor […] we were exhausted. The hallways were extremly hot, so hot it took your breath away. The exterior entrance door into the building was not key accessed, anyone could just walk into the building at anytime. NOT VERY SAFE! Room was OK. It was clean and suited our family. I think that paying a few more dollars would have been better for safety,comfort and convinence. They advertised that they were across the street from Disneyland. True, but you have to walk several blocks to the main entrance. Read moreGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites We apologize that the luggage carts were all being used at the time of your arrival. When operating at full capacity, there are times when it takes several minutes for a cart to become available and we appreciate your patience and understanding. Please know that our guest must use their keycard to gain access to our buildings. We are glad that you did your room clean and that it suited your family. Thank you for taking the time to give us your feedback on your stay.
Enjoyed our recent stay at the portifino. Rooms were clean and comfortable. Did not realize they do not serve a continental breakfast or have a mini fridge and the pool was very small but for the money spent it was good. Next time I will probably spend the extra cash to stay closer to the park.Genuine Expedia guest review
After arriving our room was not ready on time. It was extremely hot and although it said two large pools, there was only one small pool. There was construction next door, very noisey.Genuine Expedia guest review
"SCVA Volleyball Soiree Stay"
Hotel is older than I thought and rooms need updating. Very noisy if your on the bottom you could hear all the loud wslking and creaks from the ceilings. Maid service was horrible left for game came back and room still dirty as kef to have it cleaned when left for park comebcomeback at 3am and still dirty. The worst hotel experience ever. Only good […] thing is location to park and Convention Center both in close walking distance no longer yhan 10 minutes. Read moreGenuine Hotels.com guest review
"Good hotel near the convention center."
Easy off the freeway to the hotel and close to convention center, Disney and restaurants.Genuine Expedia guest review
"Great location, very clean, comfortable beds"
We stayed 6 nights at the Portofino Inn. There was another hotel being built on the other side of the Portofino but we didn't hear any of the noise from the construction. The room was extremely clean, which is most important to me. The building is older and could use a bit of 'finishing' touches on the inside, but is very attractive on the outside. […] The location is terrific - close enough that you can walk to the resort or drive one block to the resort parking to take the shuttle, or even walk to the resort parking and take the free shuttle. Close to shopping and restaurants. Sometimes short staffed at the front desk, although employees were very helpful and friendly. Tried to purchase bus passes from the front desk but they didn't have any left to sell. Parking at the hotel seems to be an issue - spaces are very tiny and the lot is crowded every night, even though they were advertising rooms were still available. One night we even had to park at the far side of the Sheraton next door, on the advice of the Portofino's front desk staff. Lot really needs to be repaved. Read moreGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites We're glad that you enjoyed a clean and comfortable stay with us! Thank you for your great comments on our extremely clean accommodations and for mentioning that you did not hear any noise from the neighboring site. We also appreciate your valued suggestions, as we are committed to listening to our guests and making the necessary improvements to ensure the best experience. Thank you for choosing to stay with us for your 6 night stay in Anaheim and taking the time to post your review.
"Nice Hotel, but needs better amenities."
Hotel was pleasing and very clean. However there was no, fringe or microwaved available at the rooms and the microwaved at the game room was not working. It would have been nice if continental breakfast had been offer too, especially for the price we paid.Genuine Expedia guest review
"Nice budget hotel close to Disney parks"
Hotel met basic needs. The room we received was in a good location, we were able to see the back of california adventure from our room & when fireworks went off appeared to be coming out of tower of terror. Nothing really special about hotel, but better than other budget hotels we've stayed at. Pros: practically across Disney parks Several stores & […] restaurants within walking distance Could not hear neighboring guest Small market attached to hotel Microwave & fridge 1 bathroom sink inside with bath & toilet & another right outside bathroom Cons: small & limited parking lot No continental breakfast & neighboring restaurants expensive (eg: Ihop normally cost $45-55 to feed my family of four for breakfast, but had to shell out $86 at ihop across the hotel) First few days were only given limited guest supplies (1 soap for 2 sinks & bath) Read moreGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for staying with us and posting several highlights of your stay. It's pleasing to hear that you and your family enjoyed being so close to the Disneyland parks, as well as a quiet stay with extra amenities. We appreciate you bringing our housekeeping oversight to our attention and apologize for the inconvenience of our error in providing limited soap for the first few days of your stay. We do hope you will keep in mind all that you enjoyed of your experience and take advantage of our affordable rates again on your next visit to Anaheim.
"Great for families with more that 1 or 2 kids"
We stayed in one of the kids suites and it was perfect! We had 4 kids total and my husband and me. There was plenty of room! It was only about 2 blocks from Disneyland and walking distance to restaurants. The hotel was clean and the staff was very nice. The pool was heated and comfortable! I would stay here again!Genuine Expedia guest review
"Nice hotel for Disneyland Trip"
Newly remodeled rooms are very clean. Heated pool was super fun for the kids. Recommend kids suite for larger room, fridge, and microwave. We would definitely stay here again. Very nice staff.Genuine Expedia guest review
Water coming from bathroom shower smelled sulfar and stunk up the whole room. Hotel ran out of hot water one morning at 8:30am. Called the hotel lobby, they said they would check it out and get back to us. They never did.Genuine Hotels.com guest review
"Short walk to Disneyland..."
Other than the construction going on right next door, the stay was very nice. The walk to Disneyland was always the hardest coming home after 12+ hours in the park, but the street was safe, clean and well lit by lights in the palm trees. We truly only slept at the hotel. The Kids Suite is sweet!Genuine Expedia guest review
"Highly Recommended Hotel"
This is one of the best hotels we've stayed at on a family vacation, and a great value for the money. The room was spacious and comfortable. It was not especially new or fancy, but it was always very clean. Everyone we dealt with at the hotel was very friendly and helpful. When we needed something, it was dealt with right away. It is about a half mile […] walk from the Disneyland entrance, which was a longer walk than we'd have preferred, but I have to say it was much nicer than the places we've stayed that are closer. Read moreGenuine Expedia guest review
The hotel is a little tired. It is 3 blocks from Disneyland, which is a great plus. There are lots of restaurants and grocery stores nearby which is also great. The hotel itself is ok. The kid's suites are a good value- almost like 2 rooms for the price of one. The hotel states it was recently renovated, but I didn't see evidence of that. Not that it […] is in desperate need of a renovation, but it has some tired corners, for sure. The pool is very small and there is only one for the entire 2 building complex. The "laundry facilities" consist of 2 washers and 2 dryers , which is in adequate to begin with, but when we tried to wash clothes they had no washers working and only one dryer working. The maintenance people kept saying it would be fixed but they would show up with a screwdriver and a flashlight and say "I don't see any quarters stuck" and then leave for an hour, so it was more prudent to go to a laundromat. More electrical outlets. Today's families really need more than 4 or so outlets in a room. I wish the curtain dividing the adult room from the kid's room was not completely transparent, pretty much negating the idea of having a separate room. And when they say they offer a discount on Disney tickets, it is only if you buy 3+ days, so if you are planning a 1 or 2 day visit that is useless. But overall? It's a good deal considering you have enough room for 2 adults plus up to 4 kids. A fridge and microwave is included, as is an iron and blow drier, and a coffee maker. Read moreGenuine Expedia guest review
"Great hotel for parents and kids."
The staff was friendly and extremely helpful in getting our Disney tickets and reservations. There was plenty of parking at the hotel and they offered us discounts and coupons to nearby restaurants. The bunk beds were a big hit with the kids.Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Your 5 star rating on your experience at the Anaheim Portofino Inn & Suites is great appreciated! Your comfort and enjoyment is our top priority, and we are thrilled to learn that you and your family had a great stay with us. It was our pleasure to assist you in purchasing Disney tickets and making reservations. Thank you for letting us know that the bunk beds were a bit hit with the kids. Our Kids Suites truly cater to both the parents and kids of any family; the extra space, amenities and privacy make for the ideal choice in accommodations. We want you as our loyal guests and look forward to your continued patronage!
The kids suite was perfect for our big family of 6. We liked that we could walk to Disneyland.Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for sharing that our Kids Suite was perfect for your large family of six! We are very pleased that our close proximity to the Disney Parks was convenient and that you enjoyed the short walk. Your review and compliment son our accommodations are greatly appreciated. Come back and see us on your next visit to California!
"Good family hotel but but could have been cleaner"
Nice walk to disney, comfie beds and pillows, suite had fridge and micro...but there was brown drips on wall, sticky spill under ref, used diaper behind the tv cabinet...could hve been cleaner. The frige and micro were across suite so not convenient for making making meals in the room. Parking was free and accommodating to our travel schedule.Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites We are very disappointed to hear of the condition of your room and apologize for this inconvenience. The unacceptable details you described were immediately reviewed with our housekeeping staff to ensure that this does not happen again. We are glad that you were comfortable in our beds and that you enjoyed a nice walk to the Disney Parks. It was our pleasure to provide you with complimentary parking and accommodate your travel schedule. Thank you for your comments and suggestions.
"Nice place to stay, will be back again."
I"VE STAYED HERE FOR 2 years and enjoy it each time I come down. The employees go out of their way to help me with boarding passes, wake-up calls and anything I may need while I'm staying here.Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Your continued patronage to the Portofino Inn & Suites Anaheim is greatly appreciated! It is our sincere pleasure to go out of our way to assist you with anything you need. We truly enjoy making sure you are taken care throughout your stay. Your loyalty means the world to us and we are very happy that you will be back again!
"Good hotel for it's price"
Good hotel with close distance to convention center and DisneylandGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for completing the review and sharing how much you enjoyed our unbeatable location and affordable rates! Our convenient location certainly makes visiting all of the many local attractions so easy for all of our guests. We hope you will be back to enjoy all that we have to offer again soon!
"Close walk to the park and restaurants"
Great hotel near disneyland. We traveled with a 6 and 4 year old, and had a great time. Nice to have a mini fridge and a microwave for much needed snacks after long days at disney parks. Hotel staff was great, answered any questions we had and recommended some great tips for entertainment and dining. The only downside was the pool is a little small, […] but we only used it the first day because we spent most of our time at the disney parks. It was really nice to have a seperate room for the kids to crash out, watch TV while the wife and I had our own TV and area to relax after long days in the parks. An overall great hotel and I would recommend for parents with small children. Read moreGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for choosing to stay at our Anaheim hotel, completing the Expedia review on your experience and recommending our property to other travelers. It's great to learn of your comfort and enjoyment in our Kids Suite. All of the wonderful amenities and extra space in our Kids Suite truly makes it the ideal choice in accommodations for any family! Our staff looks forward to seeing you and your family on your next visit to California!
"Decent stay for the price and proximity Disneyland"
Hotel was nice and close to Disneyland. Kids suite was decent, but i felt could've been a bit nicer. Only 1 chair for the table provided. Also, a little bit noisy from construction and other hotel guests. Hotel staff was accommodating and nice.Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for completing the Expedia review. We appreciate your insight on all that you experienced while staying with us. Your comments are taken very seriously as we rely on our guests to inform us of where we are succeeding and where improvements should be considered. Thank you for your kind remarks on our friendly and accommodating staff. We hope to have the pleasure of serving you again soon.
"in walking distance to disneyland"
I liked everything friendly service close location. The room I stayed in the bathroom was to small for a suite it would get stuffy when we took showers there was no fan or vents in the bathroom but everything was clean, We loved the little store shop I don't know if it was part of hotel or not but it had a lot of affordable items, I like that it was […] close to family restaurants Read moreGenuine Hotels.com guest review
Read the fine print! We stayed in a regular room that we thought had a refrigerator-only suites have em.first floor never had ice,pool has no towels. Are stay was ok but coulda been better,prob wont go back.Genuine Hotels.com guest review
"Not the worst, not the best"
The room was clean. The bed was comfortable. The staff was friendly and helpful. It was disappointing not to have a refrigerator or microwave in the room. Also, there was no continental breakfast served which is a common amenity in most hotels these days. The air conditioner was very loud and only seemed to have two temperature options, on and off. […] The best thing is that the hotel is within walking distance of several restaurants and Disneyland. Read moreGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for your valued feedback on your recent stay. We're pleased that you were comfortable in our beds and that you enjoyed our helpful customer service. Please keep in mind for your next visit that we do have refrigerators available that can be delivered to your room upon your request for a nominal daily fee. We hope you will return to enjoy the great convenience of being so close to the Disney Parks, restaurants, shops and much more!
"Good family hotel"
We enjoyed staying at this hotel and it was not too far to walk to Disneyland. The rooms were very clean and the beds were comfortable. We were not at the hotel much, but our interaction with staff was pleasant and for the money spent here it was well worth it. We got the room with the bunk beds and our son really liked it. I would recommend this hotel […] to a friend. Read moreGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for the great review! We appreciate you sharing the details of the great value you enjoyed, our comfortable rooms and incredible staff! We're also glad that your son really liked our Kids Suite. Thank you for your recommendation of our Anaheim hotel.
"Close to Disneyland"
Decent place. Comfortable beds. Our room was next to the elevator, so that was a tad noisy, but not impossible.Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for posting a review on Expedia. We are glad to hear how comfortable you were in our beds! Our brand new bed sheets and duvet covers certainly add to the luxury of our comfortable mattresses. We are also pleased that you enjoyed our close proximity to the Disney Parks. It is very convenient for our guests to not only be close to the attractions, but to be well within walking distance to many restaurants and shops. Again, thank you for sharing your experience with us. Come back and visit soon!
"Would stay here again"
We stayed in the king and bunk bed suite. Quiet, great location to Disneyland, IHOP right across the street, laundry facilities, pool. We would definitely stay there again. My only complaint would be that there could be a general improvement in the overal cleanliness of the rooms.Genuine Hotels.com guest review
Awful. I had heard great things. Apparently you need to be on renovated side closer to Disney park. Our rooms were dated and dirty.Genuine Hotels.com guest review
"To far from disneyland"
Hotel was ok. Was a little far from Disneyland. About half mile away. There was no refrigerator in room. Would not stay there againGenuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for staying with us. Please know that we are much less than a half mile away from the Disney Parks. Also, we do have refrigerators available in certain room types, as well as some available that can be delivered to your room for a nominal daily fee. It is our hope that you will reconsider staying with us so that we may have the opportunity to provide you with the impressive experience you deserve. Thank you for your review.
"Good value for the money"
Nice staff, but very minimal amenities. There weren't enough hooks or bars for hanging towels, no fan or window in the bathroom, no pillows for the pullout sofa provided. But it's very convenient to Disneyland and Downtown Disney, generally clean and safe and family friendly.Genuine Hotels.com guest review
"Nice pics online only..."
Pics show granite online... Not in our room! Listen-- good price-- clean rooms... Bad part-- toilet clogs every time you use it. Looooooong walk to Disneyland... Not bad in the am, but the end of the day, too long. Hair dryer did not work...Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites Thank you for staying with us and taking the time to give us your valued feedback. We apologize that you faced inconveniences while staying with us. Also, you are correct, not all of our room types feature a granite bathroom countertop. Please know that we appreciate the opportunity to make things right while you are still staying with us; we would have been more than happy to promptly deliver a working hair dryer, as well as send a member of our maintenance team to resolve the issue with the toilet. We understand how after a long day at the Disney Parks the 10 minute walk back to our hotel may seem much longer than it is. Again, we are sorry that your stay failed to impress you. Thank you for your review.
"Mostly happy with the hotel"
The staff of the hotel was very helpful which was the deal-maker for us. The hotel only looks like it's a block and a half from Disneyland when viewed from Google maps but the walk is closer to 1mi from our hotel room to the entrance gate, so be prepared for that (my kids weren't nor were my feet). The rooms were pretty clean and comfortable; we got […] the over sized one that has a kids room separated by french doors. It was the perfect size for the 4 of us but don't expect the doors to block much in the way of sound. Other tidbits folks may care about: the hotel runs soft water (was a big deal as we're used to hard), the pool closes at 10pm, there's a small arcade with 2 washer/dryer units, there's plenty of places to eat within 5mins of walking (places in the Anaheim area will deliver to hotel rooms as well), convenience store is on the corner, and the stairwell and parking garage really were very dirty when compared to the rest of the hotel. I would recommend this hotel if you're okay with the walk; if we do Disneyland again, we'll be getting one that's closer to the main gate. Again, the staff was very polite and helpful for us but your mileage may vary. :) Read moreGenuine Hotels.com guest review
Apparently the rooms closer to Disneyland are remodeled and nice. Ours were on the older side and filthy.Genuine Hotels.com guest review
"Two blocks from disneyland"
Nice hotel , and good price close to disneyland . We will stay there again and recommend to friends .Genuine Expedia guest review
Response by Anaheim Portofino Inn and Suites We are very pleased that you enjoyed our hotel, great rates and close proximity to Disneyland. It's wonderful to learn that you will stay with us again and that you will recommend our Anaheim hotel to friends. Thank you for your review. We will see you again soon!
"Good location for Convention Center or Disneyland"
Pros: Great location, clean room, fairly comfortable bed, free parking, friendly staff, good price/ value. Cons: Lacked amenities, basic TV only, no fridge or microwave, fitness center was a treadmill and 2 recumbent stationary bikes (all in need of maintenance) in a little room with a TV. Hotel interior was a bit rundown. Overall, good value for the […] price. Read moreGenuine Hotels.com guest review
"Clean with lots of room!"
If you have a large family, the kids suite is the way to go! The room was very spacious, plenty of bedding so no one fought (as much) and very clean. The hotel was less than 10 minutes walking distance from the main entrance to Disneyland. Also, you have a great view of the fireworks from the pool area!Genuine Hotels.com guest review
"good service for conferencees"
The hotel staff was very courteous - offered to keep my baggage in the front office and let me park in the lot until the end of my conference at 3:30pm at the Convention Center, which is only a few minutes walk.Genuine Hotels.com guest review
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