"not worth even 1 night"
I originally found this hotel and given the pics and previous reviews i thought this would have been a safe bet at least for one night as i was catching a plane through honolulu back to california the next day. Boy was i wrong. I walked into the lobby and it was just as nice as the pictures made it seem, but thats as far as it went. our room was unappealing […] in every way. It smelled of mold and was very musky, the bedsheets also seemed of very poor quality and reeked of cheap laundry detergent. I at first thought it was ok, it just needs some air so i turn the ac and wow, it was horribly loud. Once again i just tried to reassure myself it was only for 1 night but about 3 hours after i had checked in a loud ringing sound ( much like a fire alarm ) started to come from the bathroom. This sound stayed on for about 30 min, and as i call the front desk, it took 20 min for them to send up someone to look at it, ( but magically right before it arrived it had stopped ). So naturally as they maintenance crew arrives and hear nothing they look at me like im crazy and try to tell me that there was work being done 8 floors above mine which might have been the reason... seriously? i regret this hotel in every way and will never be returning. Read moreGenuine Hotels.com guest review
"Decent for the price"
The hotel was OK for the price that we paid. It's not on Waikiki beach but not too bad if you intend to spend more time shopping along the boulevard. Be aware of the $25 dollar a day parking and $10 a day mandatory resort fee paid at time of check in on top of your room rate, something that while becoming common is a little annoying.Genuine Hotels.com guest review
Air conditioner was placed almost on ground level in room that it was very difficult to see the settings that I had to get flashlight to barely read settings. I pressed buttons and when the air conditioner turned on, it was very noisy that I had to turn it off to sleep. Could also easily hear the people talking when they were walking outside room. Hidden […] required amenity fee was an unwanted surprise since I did not need any of the amenities. Thank goodness it was only for overnight stay for a wedding. Read moreGenuine Hotels.com guest review
Front desk was very helpful and nice. Great custom service. Surrounding was quiet. Nice park view.Genuine Hotels.com guest review
"Not worth the cheap price"
Front staff was quite rude and offered very little help. Ac, tv, and shower was broken in our room. When reported to the front desk only the AC was repaired. The person who repaired the ac unit left his trash in the room after completing.Genuine Hotels.com guest review
I'm a flight attendant so I stay in about 5 hotels/ wk. This is the dirtiest room I have ever been in. The AC leaked on to the balcony, where a soaked towel was placed to soak it up to not run over to balcony below. The bathroom was literally falling apart. I was afraid to get in the shower BC the ceiling would cave, the fixtures would fall off the […] wall or the mold growing through the drywall would get me! (I understand that it's humid in HI & things don't always dry out, but I used to LIVE there & managed to keep my place mold-free). Everything's extremely old and outdated. Even an old box TV. Cracks under your door are 1-2 inches high so you hear EVERYTHING. The pool was nice- has little area roped off for little guys, but there's a STENCH of rotting garbage floating up from the restaurant below. The staff was very friendly, in the Aloha way. The security personal were always present and I felt very safe traveling alone with my 5 year old. The business center is nice and has it's own air conditioning unit. The desk agents were very helpful with instructions, directions and ideas. It is a very short walk to the beach -. And the views are very pretty, as well as the front lobby is gorgeous. Just don't be surprised when you get to your room. In need of a major update remodel. It was very affordable for the location however, and if you're not planning on really spending anytime in your room (up early and out late) it's about a correct match for the price I paid. Read moreGenuine Hotels.com guest review
"Tear It Down and Start Over!"
Horrible stay! Was "Upgraded" to a kitchenette unit and when we washed our face in bathroom sink, a sewage stink came up through the kitchenette sink!! When I reported it to the so-called "manager" he just said, "well that's never happened before"? Outdated hotel, falling apart, no A/C on in room when we got in there so we had to walk around in the […] heat for a couple hours until room cooled off. Terrible hotel and staff! Read moreGenuine Hotels.com guest review
There were holes in the curtains, the paint around the shower was bubbling up, the room had a pretty strong musty smell. AND they charge a pretty large fee a day, not including tip, to park your car. Valet is required, or you can park somewhere else. Have fun with that! The Elevators kept showing the wrong floor number, it would say 11 when it was actually […] 14. 3 when it was actually 1, things like that. Good location though, friendly staff. The price of the room plus the added fee of the daily valet parking, I wouldn't go there again. Read moreGenuine Hotels.com guest review
"Excellent hotel location"
We only stayed for one night because we were catching a inter-island 5 day cruise. The hotel staff was very helpful and friendly. The bed was excellent. There is even an ABC store located in the hotel. The morning breakfast buffet was worth the price. Our only complaint was the carpet in our room was in real need of cleaning.Genuine Expedia guest review
"Even the upgraded room sucked"
They charge 10$extra for this hotel make it cost a total of 96. Advertised on hotels.com for 68$ . The curtains were ripped and taped with duck tape. The tub was ancient. I couldn't believe this was the upgraded roomGenuine Hotels.com guest review
had an awesome time....great time....and did enjoyedGenuine Expedia guest review
"Close to waikiki"
overall not badGenuine Hotels.com guest review
"Nice hotel, good location"
Nice room, nice view of city with some water view from balcony. Good location across from Derussy park. Bathroom clean and fine but getting to point of needing some upgrading. Staff was nice.Genuine Expedia guest review
I experience sleeping in the hotel like Waikiki getawayGenuine Expedia guest review
"Very good for the price."
It was a Hawaii sleepover enroute to Australia; and worked very well. If I were staying several days it would have worked for that too.Genuine Hotels.com guest review
"Nice hotel in Waikiki"
We stayed in Waikiki Gateway Hotel for only one night. We booked very last minute (around 9 pm) so we had a very very good deal. When we arrived in our room, we realized that it was a deluxe with a big balcony, a great view over the Fort de Russy park, the ocean and the city. The bed was very comfortable and everything was clean. I would recommend it […] ! Read moreGenuine Expedia guest review
It was good but the sink was draining very slowGenuine Hotels.com guest review
"Heart of the shopping area."
Enjoyed the all you can eat breakfast available in the hotel.Genuine Hotels.com guest review
Room was for single people..I'm a family of 3 who slept on individual beds. Laundry room wasn't working right. Other than that everything else was fair.Genuine Hotels.com guest review
"Nice hotel next to the beach"
Staff were friendly and helpful:) Rooms are nice as well:)Genuine Expedia guest review
"Terrible customer service"
Best priced worst hotel ive ever been to. The best part about staying here was the pool.Genuine Expedia guest review
"not to recommend anyone to go to this hotel"
my experience at this hotel was really terrible , once I got assigned to a room the first thing I smelt when I was opened was a stink odor . I don't know how I could even stay their for just a night . So I had to spray perfume in the whole room . Then the air conditioning wasn't good either . It was really humid no air what so ever.Genuine Expedia guest review
"Great for the discounted price"
The staff in the front desk were incredibly helpful for directions, bus routes, cab rides, and special requests. Shout out to Rackelle (sorry if that's spelled incorrectly); thank you so much again! It was fantastic that the beach was a short 10 minute walk. Bus stops were close by. There was a fashion center of some sort nearby for dining. The recommended […] Doraku sushi and Chibo okonomiyaki were delicious. The only down side was the room didn't have a fan so it did get pretty warm and the cleaning staff took old towels but did not replace them with new ones. Read moreGenuine Expedia guest review
"Nice Hotel, close to all amenities"
The staffs were really helpful and friendly. Great location and competitive rates!Genuine Expedia guest review
old and needing a lot of repair, I went without a shower tub area was discustingGenuine Expedia guest review
"Nice and friendly place to stay"
Everything went smoothly from booking to checking in. Front desk was very friendly and down to earth. We enjoyed our stay!!Genuine Hotels.com guest review
Over all our stay was good. Great location close to everything. The rooms wasn't a 5 star hotel but it was good enough for our stay. I would stay here again for the price.Genuine Hotels.com guest review
"Not worth the money. Better for the same price."
Check-In staff not friendly at all. Rooms were old and smelled. Bathroom disqusting, wore my flip flops in the shower. Walls were paper thin, could here everything outside. Even people walking down the side walk talking, and we were 5 floors up from street.Genuine Expedia guest review
It was closer to Kona downtown than our last hotel.Genuine Hotels.com guest review
"Too noise, too old."
The air condition is make very loud noise, and the staff won't do anything after we'd complain about, house keeping also talk to loud when come to clean the room a cross from us, couldn't get to rest at night or day. Some one calling us to make sure that we didn't have four people in one room without checking on my reservation that I have booked for […] two room, is unprofessional. Read moreGenuine Expedia guest review
"Old and outdated"
Very old and outdated hotel for the price. Parking is expensive. It is not worth it to stay here.Genuine Expedia guest review
"This Hotel needs updating, but location is good."
I'd give this hotel about an average rating. It definitely needed upgrading in the rooms, even though they did some work in the lobby area, they should put their money into the rooms. It's dingy and the carpet needs some work done, along with the old fashioned television set. Also, you may want to call the hotel after you've booked with Expedia to make […] sure that you get the kind of room you had requested from Expedia. We got two double beds, rather than the king size bed that we've asked for. The cost for all day parking is $24.99 + tax, and it's only valet parking, so there's tipping involved. It's a big cost if you have to have a car and it just sits there. Although I'd recommend it, if you don't have a lot of money to go to another hotel, I'd seriously think about spending another $50 to upgrade to a better hotel in and around the area. However, the location is really what you're buying here. Although it's not across from the beach, it's very close to everything else. Read moreGenuine Expedia guest review
Very goodGenuine Hotels.com guest review
"Nice hotel right close to waikiki"
Nice hotel close to beach (walking distance). couple of options close by for eating. ABC store at first floor is good. Overall value of moneyGenuine Expedia guest review
Hotel has seen better days. Needs serious updating. No exhaust fans in bathroom. Old tv. Air conditioner is very loud but traffic was louder so had to use ac for air flow. The staff were very friendly though. Would likely not stay there again.Genuine Hotels.com guest review
"In the center of it all!"
The Waikiki Gateway is comfortable, clean and safe. The staff were very helpful. It is within a short walk of restaurants, shopping and the ocean. When I made an online inquiry about using the shuttle prior to my arrival, I received a prompt, helpful reply. Although I was not expecting a frig, 2 views of Waikiki or a view of Diamond Head, I had them […] all! I will stay there the next time I go to Honolulu and will not hesitate to recommend it to others. Read moreGenuine Expedia guest review
It was okay, The room was quite spacious, lots of lanai space, bit dirty outside, didnt want to really sit down and enjoy the lanaiGenuine Expedia guest review
"Sorta pretty, sorta meh"
Hotel is very hard to get to, had to drive around a series of one way streets to find the entrance. No mention of the parking fees visible while handing car over to valet, no self parking option. But in and out is included and the valets were fast and friendly. Over all the staff was very nice, but seem unsure how to deal with problems. The lobby is […] beautiful but the floors and rooms and quite beat up under layers of touch up paints. Beds we had were trailered to an Asian clientele and were very hard, unknown if other options available. Hotel's proximity to the beach is deceiving in the advertising images... It is several blocks across very busy streets. Read moreGenuine Expedia guest review
"10-15 minutes to the beach and a good location."
10 minutes to the beach and a nice location that allows for walks through downtown Honolulu from this hotel. It's not a newer hotel by any means, but it's one of the more affordable ones if you're on a budget. Be aware that if you rent a car, the parking will be about $26 per day to park in the hotel basement garage. It was handy having an ABC store […] right within the hotel also. $9.99 breakfast buffet available, though I never tried it. There is a makeshift laundry room where you can do loads for $3.75 per. and the outdoor pool that is on the same floor also is small and not much to see and do there. Read moreGenuine Expedia guest review
greatGenuine Hotels.com guest review
I was actually surprised to find a hotel halfway decent it was very clean.. Staff was nice I would recommend it for a short stay and the price was great$$$ old hotel needs to be updated...Genuine Expedia guest review
Good valueGenuine Hotels.com guest review
"close to bus stops"
No free wifi so it makes my stay inconvenient as I need to go out to get it.Genuine Hotels.com guest review
"Upgrade Room for A Quality Stay"
The entire staff was excellent. They were all friendly, polite, courteous and helpful. The Director of operations must supervise, instruct and regulate his staff in a dedicated manner. The staff makes your stay a positive hotel experience. The Hotel is about a 10-12 minute walk from the beach, but is very near to many restaurants, shops, public busses, […] and trolleys. The closest are within a 2 to 3 minute walk. There is an ABC store and a separate bar at the hotel. For breakfast, I recommend Mooseheads on Leward Street about a 4 minute walk or the restaurant right across the street adjacent to another hotel. For dinner, the best value for quality and price is the Cheesecake Factory. For happy hour including appetizers , PF Changs is the place. I booked a basic room and this was a mistake. Both Although it had a city view and balcony, the room and bath were very tiny and with luggage, it was nearly impossible to move around and we are small in size. I rate our one night in this room as mediocre and a 1 star rating. For the following 4 nights, we upgraded for a reasonable charge with the help of the front desk clerk and our stay became a superior quality hotel experience with a 4 star rating. Remember, this is a budget priced hotel for Waikiki and even with the added cost, we probably saved anywhere from 20 to 60% depending upon what other hotel you might choose. Either at booking or at check in, upgrade. You can view a room prior to checking in. Read moreGenuine Expedia guest review
"Decent hotel for the location and price"
This a no frills but decent hotel in Waikiki for the location and price. The beach and downtown Waikiki are all within walking distance. The rooms are a nice size, but I thought that the A/C was a bit undersized for the room. In room internet costs extra.Genuine Hotels.com guest review
"You don't get what you pay for"
This hotel needs a major upgrade, especially the fourth floor, bar and breakfast area. The room was ok, but is in need of some good fixing up, especially in the bathroom. The service on the front desk was great, we have no complaints there. It is just the overall upkeep of the hotel. It needs a little TLC.Genuine Expedia guest review
"Good price decent location"
The Decor is new. They were still painting a few of the floors. Strong paint smell. There he clean. The hotel staff was excellent. Extremely nice people. Very helpful. I was pleased with the service and helpful bus info. Great location near bus stop. Short walk to beach. Short walk to shopping. It's easy to catch a bus.Genuine Expedia guest review
Clean hotel and great serviceGenuine Hotels.com guest review
"Rooms are dirty and outdated."
Our room didn't look anything like what they show on the Internet. It was so dirty and smelled like smoke so we asked for a different room. Although the staff accommodated us, the new room wasn't much better.Genuine Expedia guest review
"Surpassed Our Expectations"
After reading several reviews, I prepared for the worst. However, upon our arrival to Waikiki Gateway, I was pleasantly surprised to find that our room was large, clean, and better than what I expected. We were in a corner room on the 6th floor. We had two king sized beds and two balconies. There was a mini fridge, a coffee maker, closet space, and […] a safe. Staff was friendly. The convenience of the location was a plus. We weren't too far from Waikiki beach and the Ala Moana Center, which took about 15 minutes to each location by walking. Bus stops are near. Also, the Gateway has its very own ABC store. We didn't use the pool so I can't say much about that. Overall, we had a great experience at Waikiki Gateway. It was our home away from home for a while. I would definitely recommend staying here to friends and family. Enjoy!! Read moreGenuine Expedia guest review
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