They give great customer service & the rooms are amazing & have great viewsGenuine Hotels.com guest review
"Noisy location and old furnitures"
Noisy place. The sound from police cars, garbage trucks and others start at early morning before 6 am. My bed was dent. The refrigerator looks like from 80s, and not work. I found that there are only 2 plug-in for TV, refrigerator and coffee maker after the second day. At all, everything looks old except the TV. If you drive here, you need spend at […] least another 20 dollars for parking. Good thing is, it is close to the shopping malls. Read moreGenuine Hotels.com guest review
I thought this hotel was a great value!Genuine Hotels.com guest review
"Shopping and comfort"
The hotel is located close to the main shopping area in Waikiki, which is nice. But it's also on a very busy and loud street that may wake you up early. Overall it was very nice though.Genuine Hotels.com guest review
"Great location walking distance to everything."
Highly recommend this place it's an oldie but goodie I would say. Location is awesome, the hotel it self is older but in decent shape. My room had 2 patios that was a huge plus! Ask for a corner room they are the only ones with 2 patios! Overall I will be back. I stayed in another location Ocean Front not gonna say the name but, the vibe and price was […] not worth it. Stay in the City trust me. Read moreGenuine Hotels.com guest review
"Not as advertised."
I was pretty disappointed in this hotel. The shower had mold all over it and leaked all over the floor of the bathroom. The room smelled of mold and urine. There is a fish market near the hotel, so the lobby and elevators smelled really pungent as well. The $10/day amenities fee is a bit of a rip-off. Also, one of the hotel employees walked into the […] room while we were sleeping. The hotel staff was very friendly, however. They were kind enough to hold our bags since we arrived prior to check-in time. They also booked a shuttle to the airport for us, which saved a lot of trouble. The location is decent: not in the center of everything but a close enough walk. Read moreGenuine Hotels.com guest review
"Great location but need improvement in cleanness"
I was satisfied with its great location and kind staff. But facilities was old and need improvement in cleanness. The inner blanket didn't seem clean enough.Genuine Hotels.com guest review
Hotels.com only wants your review if it is a good one, but I will state again my review. The hotel is hard to find, no address or sign, you have to go in from the back. Hotel clerks not real friendly, lobby is nice looking, elevators are old and rickety, room is ok, bathrooms are ancient and tiny, room has only one dim lamp for lighting, air conditioner […] barely works and is literally on the floor, room has sliding glass doors with a balcony, but no screen. The best thing about this hotel, it is literally two blocks from the beach. For the price, if you are there for the location, it is worth the money. If you are there for the ambiance of the hotel, skip it. Read moreGenuine Hotels.com guest review
It was overall a good stay. Very close to the beach and shopping centers.Genuine Hotels.com guest review
"Great hotel for budget trip"
Beaultifull lobby but the rooms are not in the same way; however, it is a great hotel. I would stay again.Genuine Hotels.com guest review
Easy booking experience. Paid for everything up front. Got to the hotel.....FIRST had the hardest time trying to find parking. The parking is on Kuhio Ave behind the hotel..which is $24 for over night. You wouldn't pay that much for the Hale Koa or Ft. Derrusy parking.....SECOND we went to check in & was told I had to give a $100 security deposit incase […] my hubby & I broke anything. The only time I have EVER had to pay a security deposit was for a rental car! The lobby is nice, you can tell newly renovated. The hallways outside the dooms look gross, NOT renovated. Our room was newly renovated, pretty decent. There were gaps in the shades after you closed them which woke us up as soon as the sun was up. The bathroom was extremely small, not really renovated. Beds were decent. Fridge was good. Flat screen tv worked nice. AC is something fancy that you need to read the manual on how to work. My hubby & I stayed overnight as just a place to sleep after our holiday party at the Hilton. I came back to the hotel after, got to my floor & witnessed several people going into another room to have a party! All were pretty loud, at that point the hotel felt like a hotel for a "fling". I will for sure NEVER stay at this hotel again. Really wish I booked my room in time at the Hale Koa before they sold out! Read moreGenuine Hotels.com guest review
Bathroom needed to be updated. At the least repainted.Genuine Hotels.com guest review
"Great deal, great location"
Everyone I came into contact with on the staff was gracious and helpful. The room was very clean and although showed some age, it looked pretty good overall. The location was great - we could walk anywhere and the green on the corner and across at Ft. Derussy was great and really added to the view.Genuine Hotels.com guest review
"Cheap prices, cheap atmosphere, cheap results"
Friends visiting from outer island, last minute booking, only hotel available, not a classy place at allGenuine Hotels.com guest review
2 nights; the hotel is rather old and needs renovation but the room was clean and OK. The location is very good (Waikiki) however the outside noise was very audible in the room. Good for a few days and less expensive compared to others. Mind the resort fee.Genuine Hotels.com guest review
Hotel has been largely remodeled but does show its age in hallways and some rooms. A duct taped curtain in your room is never a good sign that you're staying in an upscale hotel.Genuine Hotels.com guest review
"Pay a little more and stay somewhere nicer!"
Just as anything in life, you pay for what you get. This hotel was the cheapest I could find near the airport and as soon as I stepped into the room I could see (and smell) why. I wouldn't recommend this place to anyone. It's pretty gross. The hotel staff were friendly and the location is right in Waikiki.Genuine Hotels.com guest review
"Check the bathroom"
The hotel is centrally located, the lobby looks modern with glass walls, the elevator is old & small, my room was very large with two patios looking in different directions. BUT I walk into the bathroom & I was ready to bolt. The shower walls had peeled paint all over it & the tub was patchy & discolored. I was afraid to shower in it. What a disapp […] ointment. Read moreGenuine Hotels.com guest review
"Comfortable, friendly play to stay"
Convenient location that is easy to access. The room was clean and comfortable. I enjoyed staying there. The staff is very friendly!Genuine Hotels.com guest review
"a bargain for Hawaii"
staff was great, new beds were very comfortableGenuine Hotels.com guest review
"Good for a short business stay on a budget."
Good budget hotel for short stays. Bed had a soft spot and the AC was really loud, so didn't sleep very well, but I wasn't expecting anything fancy.Genuine Hotels.com guest review
"Worst hotel I ever stayed at!!"
The hotel was horrible. Two of the three elevators were out of service so I had to wait forever for the elevator. The room smelled like urine. The hotel is ugly and run down.Genuine Hotels.com guest review
"TERRIBLE HOTEL AND EVEN WORST SERVICE"
THE WORST EXPERIENCE EVER...WE BOOKED A ROOM WITH KING SIZE AND THEY OFFERED A NASTY DISGUSTING DIRTY TINY ROOM WITH A BADLY STAINED CARPET AND A GROSS BATHROOM. WHEN WE TRIED TO ASK THE MANAGER FOR A DIFFERENT ROOM HE WAS EXTREMELY RUDE AND UNPROFESSIONAL AND TOLD US THAT WE COULD EITHER TAKE THAT ROOM OR FIND ANOTHER HOTEL, WHICH WE DID... HE WOULDN'T […] EVEN GIVE US HIS NAME NOR HIS BUSINESS CARD WHEN WE WANTED TO FILE A COMPLAINT WITH THE UPPER MANAGEMENT.... BAD BAD BAD HOTEL AND TERRIBLE SERVICE Read moreGenuine Hotels.com guest review
"Worth the stay for the right price"
The staff was Awesome! The room was OK. We had the handicapped room for some reason. No counterspace at all in the bathroom and they had a seat in the shower that was in the way for someone who doesnt need to sit to shower. I room was large but the beds were a little hard.Genuine Hotels.com guest review
"Good value at severely discounted room rate."
Room was old with shabby furniture. I would say two star not three. Great location and front desk staff very nice. At discounted price i was very pleased. Had i paid regular price, i would have been very upset. Buffet breakfast was awful.Genuine Hotels.com guest review
"Wedding anniversary staycation gone wrong"
We reserved a king size bed, but only got two double beds. We never slept in separate beds throughout our 40 years of marraige, so it was an uncomfortable sleep for me because of the size and it sunk in the middle. Air-con was so loud that I couldn't get much sleep. Curtains had several rips and looked so worn out. We planned a 2 day stay, but the impending […] hurricane caused us to cancel one day which we don't regret. Read moreGenuine Expedia guest review
"Terible Hotel: 1 Bad Thing to the Next"
- Arrival to Hotel no bell man. Security brought down our luggage that we loaded. - Arrived at room that smelled like mildew and the bathroom smelled like a public toilet - Went back down to the front desk and taken to another room which we had to transported our items without a bell cart. (Keep in mind I have a newborn baby so I have an additional […] bags. We had a king size suitcase weighing about 100 lbs., a diaper bag, a toy bag, beach bag fully loaded, a snack drink and cooler bag (all bigger than a backpack), 3 grocery bags) - In room 1505 we were moved to smell was much better though kind of ghetto. foil in the refrigerator and silver masking tape on the cover blind. - At night we requested another blanket and they brought us a old shabby bumpy blanket. Very uncomfortable - Morning of the second stay my daughter throws up after eating breakfast and I have to change the sheets. I open the door to find the maid cleaning another room. I ask her for another sheet so WE (not her) may cover the bed. She gives me a sheet though not a liner and tells me to call housekeeping 'cause the other side rooms are not hers. - A little while later there was a different maid that entered our room. She had entered without knocking not once, but twice. I said we don't need servicing till later in the afternoon because I was going to take a nap. I am a new mother on a staycay trying to relax. - Then another women comes in about 30 min. later not knocking this is only 10:00 am. it goes on&o Read moreGenuine Expedia guest review
"Good hotel for the money"
Nice hotel for the money. Rooms are older and need some updating. Valet parking is a good service.Genuine Hotels.com guest review
"Not very clean but acceptable"
Not very clean but acceptable and It is the CHEAPEST hotel I can find in Waikiki areaGenuine Hotels.com guest review
"I'd give it a 2.5"
Staff did a very good job. They were very personable and were willing to go the exta mile. Facility has some issues. Air Conditioner was not able to cool the room. There was a great deal of traffic noise particularly early in the morning. Thought foe sure there was an open window but there was not. Torn linings on the curtains. Vent in Bathroom that […] leaked onto the commode. Hallways had an odor. I left all of this on the info sheet when we checked out. Read moreGenuine Expedia guest review
"Watch out for amenities fee??"
Parking and amenities fee were not clear cut during booking. I was caught by surprise with the amenities fee.Genuine Expedia guest review
"Not Pleased With Hotel"
I was not pleased with the experience at all. At first, the female clerk on 10-11-14 at 5:00 p.m. stated that if anything is damaged, they will simply take $100 from my credit card WITHOUT consulting me or discussing what the damage is. I found this to be disturbing as what happens when the damaged item was done as a result of an accident or prior to […] me taking possession of the room? The room was not as defined in the photos, quite frankly was kind of gloomy. The lobby was nice however. On check out, the male clerk on Sunday 10-12-14 at 10:00 a.m. told me that if I wanted to have my airplane ticket printed out, I need to email it to him. I asked him, so I need to go back to the 3rd floor use the computer, email it to you, come down so that you can print it? He said, I don't care how you do it, but I need it emailed to you and I don;t have time to deal with this as I am too busy with telephone calls. Since the business center has no printers and there is a sign that says go down to the lobby for airline tickets, you would think the sign would say email the airline tickets to the front desk, so you are not running back and forth - especially when you need to get on an airplane. Very bad customer service. Read moreGenuine Expedia guest review
"Great for the price"
For the price, this hotel was really fantastic! The customer service was exceptional and the location was exactly where we wanted to be. A few friends and I got this room so that we could go to the beach during the day then go out to the bars at night. The hotel was a short walk to both. We were all very happy with this hotel.Genuine Hotels.com guest review
"Not as good as the brochure, honey..."
This hotel is essentially a 1970's Waikiki hotel with a fully remodeled lobby. Once you leave the lobby, you find yourself in old dirty surroundings reminiscent of a prison hospital. The beds are comfortable enough and arguably the newest part of the rooms. The bathrooms are like the one in the original Saw movie - dirty and scary. Shower has no water […] pressure. The photos are also misleading - to have an ocean view you'll need to be on a very high floor since the beach is a 2km walk. Read moreGenuine Hotels.com guest review
"Average hotel, NO FREE PARKING"
Average hotel, a little dated. Good location for shop and beaches. Parking is NOT included anywhere anymore. All vaket niw with a $25 per day chargeGenuine Hotels.com guest review
"better options out there"
Stayed here for three nights before checking out and going somewhere else 9/29-10/1 and the location is great and close to some shopping and a few restaurants but there's no where to park other than valet which they charge $25 per night for or an underground parking garage a block away for $20. Plan on paying that plus their convenience fee of $11 per […] night which is basically for the ability to use WiFi. The lobby of this hotel is fairly nice and contemporary so just walking by you would assume its a nice hotel. As soon as you get in the elevator you realize that downstairs was just a cover. The rooms are stuck in the 80s but have a flat screen TV. Curtains, carpet, bedding is all dated and the bathroom was so gross. Caulk was cracked everywhere and starting to mold, our tub leaked out the side to the floor. I wasn't impressed for the cost. We also booked a non smoking king size bed. When we arrived they told me that it wasn't available just 2 double beds. I told them that's not what I paid for on hotels.com and she said it says we get it only if its available. Then she said for $15 extra per night it was available. Frustrating. We paid it. We then listened to 3 days and nights of construction in the room above us. No idea what was going on but they pounded all day and scraped the floors and ripped carpet up all night. My wife went up to check. I went downstairs to complain and after speaking to the girl and her talking to the manager they told me all they could do was move me to the double bed room I initially requested. That wasn't an option for me so I requested them to just do the work in the daytime so we could sleep at night and my $15 per night king bed upgrade refunded she wouldn't do it but did give me 2 nights parking credit which made up for it. If u can't find anywhere to stay then it works but there are plenty of nice hotels on Waikiki. We will never book this one again. Read moreGenuine Hotels.com guest review
"Close to everything"
The hotel was close to restaurants, shopping and Beach Parks.Genuine Hotels.com guest review
"Lobby quality does not match room quality"
The lobby is very nice and so were the staff, and the beds are comfortable. However, the hallway on our floor stunk so badly! We entered the room... the carpet was extremely stained and made it look really dirty. Our air conditioner didn't work so we had to switch rooms. This one the carpet was not as stained. Air conditioner worked so that was a plus. […] But the bathroom was gross.. not properly cleaned, there was hairs in there from other guests, the towels were stained, and the appliances were very old and just seemed dirty. Luckily we only had one night in this hotel before moving to another hotel, so we were able to skip showers that morning. The location of the hotel however is very good - close walk to lots of things. Would not stay there again, even for one night. Read moreGenuine Expedia guest review
I didn't expect much, but was pleasantly surprised at the efficency of the front desk when I checked in. I was even more surprised when I walked into the room and found it clean, and comfortable, but the layout a little odd. What disturbed me, was as I was preparing for bed, i heard someone knocking and thought it was next door, however a few moments […] later a gentleman from housekeeping came into the room (and I firmly believe i locked the door!) with towels? He apologized, but the rest of the night i worried that someone would just walk in. I barricaded the door with the chair from the desk, but i just wasn't comfortable. I'd liked to say i'd stay there again, but i just don't know. Read moreGenuine Hotels.com guest review
Nice place. Relaxing.Genuine Hotels.com guest review
"Was nice to be by all the stores."
Well I wanted a room with a king bed, so I requested the room. When I arrived they wanted me to "upgrade" to a room I selected. Then the room had LONG strands of hair all about the place!! The only thing this hotel has going for them is the staff and the lobby...Genuine Expedia guest review
Was looking for an affordable room for the night when I stumbled upon this gem. Not bad for the price but the rooms are certainly not as up to date as description tells. The amenities as perfect but the infrastructure could use some of the amenity budget.Genuine Expedia guest review
"Nice get away"
My fiancé and I had a pleasant time while staying at the gateway hotel. We were able to come and go as we pleased and were able to visit waikiki at night to sight see and eat food. The valet parking was friendly and gave us both complimentary water bottles before we left.Genuine Hotels.com guest review
It was okay. Only stayed there one night. Decided to go further down the beach, closer to everything. The beds were really uncomfortable, deal breaker!Genuine Hotels.com guest review
Not much of a view. Ok for budget minded traveler.Genuine Expedia guest review
"Convenient for the price"
My stay was good. The hotel is about a 5-7 min walk to the beach which I didn't mind. What I didn't like was the hidden charges. Watch out for the mandatory service fee (basically because they have wifi, water, and a daily paper) and then the additional fee for parking. It seemed like most places did charge for parking, but I found it essential to have […] a car to get around. Read moreGenuine Hotels.com guest review
I was undecided based on the mixed review. If you looking for a low budget and also willing to sacrifice the comfort of staying in a hotel then this is a place for you. Best suited for young college kids just desperate to stay somewhere. I was shocked when we were first put in a room on 6th floor. I asked why the front desk informed me because I made […] my purchase through hotels.com - since when did that become a crime ? The room was in bad condition - hair, scums and bad smell filled the whole bathroom. When I called I was told the cleaning crew did clean the room. The curtain was all duct taped and the entire room was just in bad condition. I kept calling until I was listened to.. We got a move to 8th floor. A bit different but it's a room for the disabled with a wheel chair accessible bathroom ( funny - we ain't disable, we just want a good room). The valet service was great thou ak thought u will have to shell out $25 per day. Overall stay away if u have family or really want to enjoy the comfort of staying in a real hotel while u are in Waikiki.. For college kids or does who want a place to just crash u may like it. Read moreGenuine Hotels.com guest review
"Nice one at waikiki"
The hotel room is little smelling. But over all its really good. Good service.Genuine Expedia guest review
"Good location, but very disappointing in decor...!"
Great location, great staff, nice lobby......but......very small pool, with NO shade! Room had painting issues, very small outdated bath....no counter room, stains in tub.....clean, but run down. Window air conditioning unit had 2-3" open spaces to the outside on each side.....glad I only needed to stay one night!Genuine Expedia guest review
Conveniently located in the busiest area of town, near the beach. Watch out for the $25/day parking fee!Genuine Hotels.com guest review
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