Aspen Hotel & Suites - Fort Smith

I really enjoyed my short stay here. The Aspen hotel had all the amenities that I had wanted and is near all shopping areas and eateries. I will stay here again when next in F.S.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was so happy to find such a nice place to stay that actually welcomed my corgi, Zoe. After all, she is part of our family unit and we want all of us to be comfortable. Breakfast was a bit disappointing for me in that the only cereals available were sweetened kiddie types and there were no eggs on the buffet as indicated on their website. The breakfast […] issue was the only downside, so I couldn't give them a 5 star rating. Read more

Genuine Hotels.com guest review

The hotel room was comfortable and clean. The hotel staff was extra friendly and helpful. That was a major plus. The laundry room was small. But it didn't create any issues for us. There was an outdoor pool and a nearby sister hotel has a 24 hour indoor pool that guests can use and it also has a larger laundry facility. The location was near the Fort […] Smith mall and movie theatre. The town is quiet and small so that was no issue. The breakfast was adequate but not amazing. There were boiled eggs, sausage, bacon (it ran out), waffles, microwave breakfast tacos, biscuits, yogurt, cereal, milk, coffee, orange and apple juice, and some muffin type things. The hallway carpets could use a good cleaning and there was a spot of mold in the bathroom, but it is still worth a 5 for the good price and overall experience. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We loved this hotel I wish we would of stayed another week the staff was friendly and always had coffee in the lobby rooms where cleaned and had fresh towels everynight room service was GREAT.They will also give extra pillows at home I sleep with 6 and I called and asked for 4 more and it wasnt a problem we are going back next year and we will be booking […] with aspen hotel and suites again. Hope this helps Read more

Genuine Hotels.com guest review

Just needed a place for the night was easy to fined and the staff was vary helpful

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Breakfast was a little disappointing, not a lot of cold items

Genuine Hotels.com guest review

Pleasantly surprised! I am a hotel snob...this was a wonderful stay for my family at a time we were having to watch our pennies! Staff was very friendly & helpful.

Genuine Hotels.com guest review

I am a bit of a hotel snob (drive people crazy but I admit it! I like clean rooms). The hotel was okay, nothing to brag about. We just needed a place to stay the night on our trip. The hotel was not pretty, the room was old but it was clean enough. I still walked around the room with slippers as the floor was dirty. They do allow dogs so that was a […] plus! There isn't too much around the hotel in terms of food but there is sub par Chinese food and pizza that delivers to your room. I had earplugs and didn't hear too much of the noise (since its by the fwy you do hear the trucks) and I was able to sleep. I'd stay here again if I was driving across the country but not if I as looking for a getaway vacation. Read more

Genuine Hotels.com guest review

Very helpful and friendly staff. Breakfast was substantial. My only suggestion. Better bacon for breakfast. : )

Genuine Hotels.com guest review

I have stayed at this hotel many times over the years and it was a clean, comfortable hotel in a great location. The clerk checked us in but didn't explain anything about the amenities (including the hours of breakfast). I don't know if it was just our room, but the place could use a little update. The beds were fairly comfortable, pillows awful. There […] is a breakfast, but that is over at 9:00 AM on the Saturday we were there. I ventured out a little after 9:00 and the staff was blocking any attempts for me to get a little morsel by rapidly clearing everything left over. I turned to go back to the room and noticed the sign indicating the breakfast times. I like independent hotels. Generally they are well kept and have friendly staff. It was just a so so experience for us. Also, every time we have stayed there, there has been some type of athletic team staying over. This time was a college basketball team. They were well behaved and we didn't hear a thing. Last time is was little league baseball...different outcome. I hope this hotel gets their personnel and facilities together as I believe they have a lot to offer at a fair price. Read more

Genuine Expedia guest review

Rooms where clean and the breakfast was good with a good slection. The staff was very helpful

Genuine Hotels.com guest review

Really like this hotel. Very friendly staff. clean and comfortable.

Genuine Hotels.com guest review

room could have been a little cleaner,, there was a distinct odor when you walked into the lobby and carried on into the rooms, a trip to wmart and a can of lysol and glade solved the problem,, it was not so bad that we would hesitate about staying there again..we probablr will

Genuine Hotels.com guest review

Desk clerk was awesome, nice older hotel, but updated and in good condition.

Genuine Hotels.com guest review

Perfect experience. I had no problems at all. The staff was great and everything was clean and ready to go.

Genuine Expedia guest review

The only problem was not enough breakfast. When the juices were empty they did not refill them. Same thing for the butter, syrup and other items. Oh well. We liked the place otherwise.

Genuine Hotels.com guest review

Quick and easy check-in. Courteous and friendly person at the front desk. Decent hot breakfast selections. Inexpensive and clean. Sufficiently comfortable for our length of stay ( 1 night).

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Minor issues like no shampoo, scalding hot water, started heater it smelled like burning dust, breakfast server was not keeping up.

Genuine Expedia guest review

We enjoyed our stay at this property. The rooms were clean, the beds were comfortable, and the staff was very friendly. We will stay here again if we are in the area. By the way, the breakfast was very good, too.

Genuine Hotels.com guest review

It was perfect except I was staying there to be close to the hospital. After the first 2 nights I discovered I was paying a higher rate through this website than through the hotel directly so I booked the remaining nights directly through the hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel Clean and very friendly...People above me were very noise even at 3 in the am, but oh well.....Overall very nice hotel and nice area...would stay here again

Genuine Hotels.com guest review

very nice experience. Was surprised when Breakfast was really a meal....eggs/bacon/sausage/waffles/biscuits & gravy

Genuine Expedia guest review

Greeted at the door with a smile, offered a first floor room when the manager noted my handicap. Rooms were very clean. The place is located with-in walking distance of several eateries. Disappointed in the breakfast, @ 8:30 AM nearly everything was gone except for a few boiled eggs and bagels. Asked if there was going to be additional food put out […] and was told by the staff, no that was it. There were not even plates available. They kept babbling on about no one bothering to show up for work, This is my ninth stay @ this place ,but by far my worse. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The night clerk at check-in was very friendly, informative, cheerful went out of her way to give us directions. The next morning was quite different...we arrived for breakfast at 8:30am (sign stated 6 am-10am hours) and it was Saturday morning. They were already out of eggs, biscuits, creamer,and a few other items. The woman in charge could have cared […] less. She said it would take 20-30 minutes to prepare more items, the desk clerk said not to worry if they ran out then they just ran out. Several people came down AFTER we did guess they were out of luck too. Oh, and they started cleaning up around 9:30 when the hours were supposed to be until 10:00. Read more

Genuine Hotels.com guest review

We stayed one night while traveling. The staff was friendly, helpful, and available. No waiting. We had our dog with us which is the reason we chose this hotel, not expecting any more than a place to rest a few hours and get back on the road. Our dog was welcomed, our room was clean and updated. It was very quiet and peaceful. I would definitely stay […] there again. Read more

Genuine Expedia guest review

Very Nice Hotel. I checked in around 5:00 PM on Tuesday 09/25/12 Let me just say that the individual at the desk was buy far one of the most friendly and professional individuals that I have ever delt with. I highly recommend this hotel.

Genuine Hotels.com guest review

By far the cleanest hotel and room I've had in Ft. Smith. Each year we look for a room not as gross as the year before. THIS IS IT! We'll come back...and the rest of our AG students/parents were interested too. Bathrooms are clean and look newly remodeled. Micro, fridge, iron/board, free internet. All clean. Nice tv. Breakfast had hot and cold...variety […] and delicious! Outback and Chilis next door. Easy in and out. Desk clerks were knowledgeable and spoke perfect English. ABSOLUTELY NO COMPLAINTS! Price was even better! Read more

Genuine Hotels.com guest review

Quality friendly service rendered by all staff employees. Great assistance in eating areas around the hotel and other shopping outlets in the vicinity. Friendly shuttle service to and from the Fort Smith Airport was a major plus. Quiet friendly atmosphere.

Genuine Expedia guest review

Good place to stay. Continental Breakfast was to go to 9am but was pretty picked over by 830.

Genuine Hotels.com guest review

The front desk lady that works from 3 pm until 11 pm was amazingly helpful with directions, knowledge on where restaurants were, and how to avoid traffic. She was so kind! I will be back just because of her.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When we came in from the heat the room was nice and cool, as if just waiting for us to come in and relax. The staff was excellent, very welcoming and friendly.

Genuine Hotels.com guest review

The staff was friendly and helpful. The room was clean and comfortable. It was in a good location in a nice part of town. I would stay there again

Genuine Hotels.com guest review

When I walked into the hotel to check in there was a family checking in with multiple rooms. Not sure what was going on but they appeared to be a handful. Front desk clerk was very friendly and nice. I was assigned a room on first floor and have never been a fan of being on the first floor. Room and location turned out to be very quiet and good. Room […] had microwave and fridge in it. I did not rate a 5 because there is always room for improvement in everything. Next time I need a room and I will due to family illness I will look here. Read more

Genuine Hotels.com guest review

I read some reviews before I booked and most of them were positive! This was a GREAT stay for the price. Actually, it was better than I thought it would be for the price.

Genuine Hotels.com guest review

Hotel was great. My brother and I were in town for difficult family reasons, and the hotel was a comfortable oasis at the of the day. Comfortable bed and linen, good sized bathroom, desk, reading chair, coffee/tea maker, fridge and microwave -- what more can you ask for? Very close to Chilis and Outback, so we could walk there and have a stiff drink […] with dinner. Also an easy walk to Mercy Hospital, where we were spending mst of our time. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nice staff. Overall the hotel was clean, but felt a bit run down.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I will never book another room at the Aspen Hotel and Suites. I did not receive the room I had reserved, and ended up having one standard bed and one fold out bed. The standard bed, King size, was the most uncomfortable place I can recall sleeping, and the fold out couch mattress was appalling. Plus, we had to request linens for the foldout, and then […] only received two sheets and a bed spread: no comforter, no pillows, and we had to go get them from the front desk, when housekeeping said they would bring them to the room. Finally, there were toe nail clippings from a previous occupant left in the corner of the room by the bed. Read more

Genuine Hotels.com guest review

It was fine

Genuine Hotels.com guest review

The staff was extremely helpful. I was staying in the hotel with my 3 granddaughters ages 8, 7, and 4. The staff made sure we had breakfast when we got up a little late. The pool was outstanding. Very clean and a great place to help little girls learn to swim.

Genuine Expedia guest review

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Genuine Hotels.com guest review