All hotels in Vienna, Austria
1 room, 2 adults
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Rudolfsplatz 11ViennaVienna1010Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 292 reviews)

  • Cleanliness
    Clean
  • Location
    Great location
  • Service
    Fantastic service
  • Amenities
    Great amenities
  • Breakfast
    Tasty breakfast
  • Bar and Beverages
    Bar is not good
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5.0 / 5Outstanding
"Highly recommended"
Went with my family. The location was great. Everything clean and neat. The buffet breakfast was fantastic.
Genuine Hotels.com guest review
2 night family trip Aug 11, 2015
Mirta
US
5.0 / 5Outstanding
It was a decent hotel and we had a good experience there.
Genuine Expedia guest review
Other trip Jul 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel in a perfect location"
We loved the Hotel and our room was wonderful. The location was also perfect.
Genuine Expedia guest review
Other trip Jul 8, 2015
Tom
US
5.0 / 5Outstanding
"Comfortable spacious room in the heart of Vienna"
Green patch in front of the hotel, everything within Vienna old town is easily accessible by a walk. State Opera is the furthest, but one just needs 15 minutes to get there.
Genuine Expedia guest review
Other trip Jul 6, 2015
Mike
US
5.0 / 5Outstanding
"Nice location of Hotel"
The staff at the hotel was wonderful and very kind! They were always happy to assist in any way. The breakfast was especially good and nice way to start off the day. I would for sure stay at this hotel again! Thank you for a wonderful time.
Genuine Expedia guest review
Other trip Jun 8, 2015
Pearl
US
5.0 / 5Outstanding
Wonderful hotel. Great breakfast, more then expected. Rooms very clean.
Genuine Expedia guest review
Other trip Apr 23, 2015
A Traveler
US
5.0 / 5Outstanding
Excellent location (very close to historical centre. but in a quiet place) and service; helpful and nice staff, good breakfast.
Genuine Venere guest review
Other trip Jan 15, 2015
A Traveler
US
1.0 / 5Poor
"Terrible experience"
The worst in the 21 century is when there is no Internet connection...Especially when it says that there is one...but it does not work...second; not sufficient staff for such a big hotel, nothing is done on time; and the most terrible is that it is allowed to smoke inside the building and esp. in the business common areas...that's something...I would never come back to this place even if they will pay me...More: some minor observations: elevators - it takes 3.5 min to get from the ground to the 5th floor...impossibly slow; rooms are overheated, you have to open the windows in order to feel comfortable...weird door locks - took me 10 min to open it first time...Food is terrible, nothing fresh, the staff does not speak English ... unimaginable...in Vienna...etc etc.
Genuine Expedia guest review
Other trip Dec 7, 2014
Critical scient
US
5.0 / 5Outstanding
"Nice clean quiet place"
Room is clean, nice comfy beds and quiet, close to old city center, plenty of restaurants around the hotel.
Genuine Expedia guest review
Other trip Oct 28, 2014
Jovit
US
4.0 / 5Excellent
"Close to everything"
Nice hotel close to everything. Somewhat hard to get around at the beginning. Staff directions little questionable.
Genuine Expedia guest review
Other trip Oct 22, 2014
Ann
US
5.0 / 5Outstanding
"Ahhhh Vienna ...."
Very friendly staff, comfortable bed, great shower, the room had lots of space, superb breakfast, classy area--we had a fantastic time! Thanks!
Genuine Hotels.com guest review
2 night family trip Sep 22, 2014
Jim Shuff
US
4.0 / 5Excellent
"Good Hotel"
Staff should be more understanding. Booked a big room, got a small room. Don't know who messed up, Expedia or Hotel.
Genuine Expedia guest review
Other trip Aug 13, 2014
Amit Mulani
US
4.0 / 5Excellent
"Just a nice hotel"
Small, family-run hotel near the center of Vienna. Front of the hotel on a small park area Rudolph, to the city center 10 minutes slow walk. But towards the canal should not go, not the most prosperous place.
Genuine Expedia guest review
Other trip Jul 23, 2014
Stanislav
US
5.0 / 5Outstanding
"Elegant hotel with great location and goodl staff"
We enjoyed the hotel and its location. The staff was very helpful in correcting and booking error. Definitely the go-to hotel in Vienna.
Genuine Expedia guest review
Other trip Jul 17, 2014
michael
US
5.0 / 5Outstanding
"Hotel location perfect."
Location was perfect for walking to all the sights that interested me. Staff both friendly and helpful. Lots of variety on the breakfast buffet. Fruit was fresh. Only good things to say about the room.
Genuine Expedia guest review
Other trip Jul 5, 2014
Carma
US
5.0 / 5Outstanding
"Very Convenient !!"
Beautiful hotel with great and knowledgable staff....could not have been more helpful. The rooms are large and contain coffee maker. Would stay their again on next visit.
Genuine Hotels.com guest review
2 night family trip May 23, 2014
Lew Brooks
US
5.0 / 5Outstanding
"Nice little hotel with a great location"
I spend a weekend at the hotel ... It is a very nice clean hotel with friendly and helpful staff .. And a great location with a nice walking distance from major touristic sites.
Genuine Expedia guest review
Other trip May 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to everything"
This is a decent hotel, nothing super luxury about it but it wasn't bad.
Genuine Expedia guest review
Other trip Mar 17, 2014
Ebrahim
US
5.0 / 5Outstanding
"nice hotel very close to underground"
good experience,hotel was very close to the city center,underground and all of the tourist attractions
Genuine Expedia guest review
Other trip Jan 24, 2014
kenneth
US
5.0 / 5Outstanding
"Wonderful hotel, amazing staff..."
I am almost afraid of posting this review because I want to come back and have it available for us! It is a gem of a place, quiet, clean, and with the BEST staff at the front desk, especially Bobby and Jasmine. Bobby in particular was knowledgeable, collected, and definitely multitasking beautifully. He even came to our room one night to help us connect with the internet, an hour past his shift! I would have never expected such warmth and care from total strangers! Additionally, it is in the perfect location. Five minutes from the center, and yet quiet enough to provide the due rest after a day in the crowds. I don't know about the KK Palais Hotel Management, but I DO know that the people working there make it a remarkable and memorable experience. Thank you!
Genuine Expedia guest review
Other trip Nov 11, 2013
Lauretta
US
5.0 / 5Outstanding
"wonderful hotel in the heart of Vienna"
Wonderful hotel with nice staff and great location. A park right in front of hotel as well. Location and surrounding and neighborhood are great. The only reason I rate them at 4 vs. 5 is because we also stayed in a hotel later next to St. Stephen's Church which is even better in terms of location and surrounding. I highly recommend this hotel.
Genuine Hotels.com guest review
1 night trip Sep 4, 2013
Qing
US
5.0 / 5Outstanding
Conveniently located. Super comfy beds. Nice size bathroom.
Genuine Hotels.com guest review
2 night family trip Aug 28, 2013
Sophia
US
4.0 / 5Excellent
"Small but close to old town"
Very nice hotel. Simon at the front desk was very helpfull and attentive. Rooms have nice size. Very quite area and you can walk maybe less than 10 min to old town. They could improve the quality of breakfast, but it was ok...
Genuine Expedia guest review
Other trip Aug 10, 2013
arturo
US
5.0 / 5Outstanding
"Excellent choice"
Why wife and I recently spent 7 nights at the Palais. Arriving in Vienna by plane, a bus directly outside of the arrival hall dropped us off within blocks of the hotel. I have only positive things to say about the hotel. It is spotless and immaculately maintained and the building itself has a classic, old-world feel to it. For a 4 star European hotel, our room was average in size (as was the bathroom) but certainly more than adequate. The staff was friendly and the breakfast buffet excellent. One of the best things about the hotel was its location: although only a ten minute walk from Stephensplatz and 15 minutes from the Hofburg area, the Palais is located in a quiet business area across from a small city park. It was a wonderful, quiet oasis to return to after a long day sightseeing. Subway stops are only minutes away. Absolutely recommended and I would certainly stay there again.
Genuine Hotels.com guest review
7 night family trip Jul 22, 2013
Allen
US
5.0 / 5Outstanding
"Lovely. Simply wonderful."
The staff was outstanding. So incredibly kind and helpful. The room was quite large and the bed was perfect. Really nice breakfast (which opens early).
Genuine Expedia guest review
Other trip Jul 4, 2013
A Traveler
US
4.0 / 5Excellent
Main issue was narrowness of bathtub coupled with awkwardness of swinging glass shower door in lieu of full shower protector. Slight movement in tub led to bumping the door out & shower spray hitting floor. Bathroom was slightly cramped for space. Room was adequately sized & appointed. Front desk staff was especially helpful in finding me gluten free restaurants. Breakfasts offered many choices & gluten free bread was provided each day.
Genuine Hotels.com guest review
4 night trip Jun 23, 2013
A Traveler
US
5.0 / 5Outstanding
Consistently excellent
Genuine Hotels.com guest review
5 night business trip Jun 16, 2013
A Traveler
US
5.0 / 5Outstanding
Lovely hotel in good location. 2 minutes walk to airport bus stop. Most locations in the old city are within walking distance. Try to get a room on lower floors. We were on 6th floor. Window too high to see out of. Like being in an attic. But it was comfortable and well equipped. Even had coffee/tea making facilities ; unusual in Europe. Staff were helpful and friendly. Great breakfasts. Underground system easy to use. Wonderful city - lovely palaces, galleries, museums.
Genuine Venere guest review
Other trip Jun 17, 2013
A Traveler
US
4.0 / 5Excellent
"convenient and pleasant place to stay"
I found the breakfast difficult to navigate...ie, where things were, but, when I found things, they were good.
Genuine Hotels.com guest review
2 night trip May 18, 2013
AMA
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
Had a fabulous stay bought a Vienna pass that gave free entry at museums and some attractions with unlimited use of hop on bus as suggested by hotel reception
Genuine Hotels.com guest review
4 night romance trip Feb 21, 2016
Rose
GB
5.0 / 5Outstanding
"Strongly recommend this hotel"
Good hotel, well located, near to train station. Main sightseeing are in walking distance.
Genuine Hotels.com guest review
1 night romance trip Feb 17, 2016
Sumeet
IN
4.0 / 5Excellent
"Nice hotel in quiet area."
The hotel is in a great location. Within walking distance to the main square however it's out of the way from all of the hustle and bustle. WiFi was terrible though. Staff were extremely helpful.
Genuine Expedia guest review
Other trip Jan 2, 2016
Erica
AU
5.0 / 5Outstanding
Hotel was excellent breakfasts were great with plenty of choice and staff went out of their way to help you
Genuine Expedia guest review
Other trip Dec 30, 2015
A Traveler
GB
5.0 / 5Outstanding
"Christmas Market trip Dec 2015"
Well located for attending the Christmas markets. It's in a quiet area 10 mins walk from a range of shops and restaurants.reception area / bar is small but staff are friendly and attentive. Breakfast was good and again service was attentive.
Genuine Hotels.com guest review
4 night family trip Dec 4, 2015
James
GB
4.0 / 5Excellent
"Lovely hotel well situated near centre of Vienna."
Breakfast staff excellent. Concierge staff a little terse. Wifi OK but not excellent. Rooms comfortable and well maintained. There were renovations during our stay which started at 7:00 each morning. Staff moved us to another room without hesitation. Overall very good experience if a little pricy.
Genuine Expedia guest review
Other trip Sep 27, 2015
Nicole
AU
4.0 / 5Excellent
"DONT SHOOT THE HORSE SAVE IT"
MY STAY WAS PLEASANT STAY AFTER A TERRIBLE EXPERIENCE IN ANOTHER COUNTRY THE STAFF WAS VERY HELPFUL due TO BROKEN ARM AND Stab wound in leg. nothing was easy for me and the staff helped beyond the call of duty***. Good value for money and a great restaurant almost next door with others close by.breakfast was good, not great and staff again was great***. location was ok nice park accross street that my room over looked. I would stay here again.THANKS AGAIN FOR ALLL THE HELP AND PLESENT STAY. HOPALONG MICHELSON
Genuine Hotels.com guest review
6 night trip Sep 15, 2015
GARY
IL
5.0 / 5Outstanding
"Excellent find"
This is a very convenient hotel, away from the tourist area and traffic noise, but within 100 m from an underground station, 5 min walk to the Schwedenplatz with shops and river cruises, and 10 min walk to the city centre. The rooms are modern and comfortable , the staff very friendly, breakfast is very good. Could not have done better at twice the price.
Genuine Expedia guest review
Other trip Sep 2, 2015
JCB
GB
5.0 / 5Outstanding
"Convenient for city centre"
Short stay, only 3 nights but the hotel was a short walk from the airport bus and close to the underground and tram. Close enough to the city centre but quiet at night.
Genuine Expedia guest review
Other trip Aug 14, 2015
Lyn
GB
5.0 / 5Outstanding
"Wonderful"
Very nice hotel which is close to tourist attractions.
Genuine Expedia guest review
Other trip Aug 7, 2015
Me
CA
5.0 / 5Outstanding
"Excellent find"
This is a very convenient hotel, away from the tourist area and traffic noise, but within 100 m from an underground station, 5 min walk to the Schwedenplatz with shops and river cruises, and 10 min walk to the city centre. The rooms are modern and comfortable , the staff very friendly, breakfast is very good. Could not have done better at twice the price.
Genuine Expedia guest review
Other trip Jul 14, 2015
JCB
GB
5.0 / 5Outstanding
"Lovely hotel"
We had a marvellous stay at K&K Palais Hotel. The hotel décor is clean and crisp, without being austere; the furnishings giving it a 'warm' comfort. Our room was very comfortable with a lovely bathroom and toiletries; the air-conditioning was easy to control & quiet. The room was cleaned to a very high standard every day. The breakfast buffet was magnificent and the staff were attentive and friendly without being intrusive; everything was replenished quickly and breakfast could be taken between 6.30-11.00am. The bedroom door lock was a little tricky initially, but not too bad once we got used to it. We are happy to recommend the hotel to anyone and, if we return to Vienna, we will stay there again.
Genuine Expedia guest review
Other trip Jul 14, 2015
Janet
GB
5.0 / 5Outstanding
"Convenient for city centre"
Short stay, only 3 nights but the hotel was a short walk from the airport bus and close to the underground and tram. Close enough to the city centre but quiet at night.
Genuine Expedia guest review
Other trip Jul 14, 2015
Lyn
GB
4.0 / 5Excellent
"Excellent hotel centrally located"
Excellent hotel. Rooms a bit basic but rest of hotel very plush. Perfect location for central Vienna.
Genuine Expedia guest review
Other trip Jul 13, 2015
A Traveler
GB
5.0 / 5Outstanding
"convenient, comfortable and very friendly hotel"
very comfortable stay of 5 nights in Vienna with friends. The hotel was ideal for our purposes, a good base from which to explore the major sites of Vienna, all of which were within walking distance
Genuine Expedia guest review
Other trip Jun 23, 2015
John
GB
4.0 / 5Excellent
"Friendly clean and convenient"
Really enjoyed our stay, clean room, helpful staff, good breakfast. Only minus is their tea!
Genuine Expedia guest review
Other trip Jun 16, 2015
E B
GB
5.0 / 5Outstanding
"Keep it a secret for us!"
Quiet neighbourhood close to historical sites and great restaurants.
Genuine Expedia guest review
Other trip Jun 16, 2015
jlk
CA
5.0 / 5Outstanding
"Well located city hotel with excellent service."
We had a very spacious comfortable room on 4th floor with view over the square. The service was excellent and a good variety of items served at breakfast. Hotel very convenient for city centre and public transport. Overall excellent. We couldn't fault it.
Genuine Expedia guest review
Other trip Jun 10, 2015
Helen
GB
4.0 / 5Excellent
"Recommended hotel"
A well located hotel on the 'edge' of the main area. Easy access to attractions and many bars and restaurants within the immediate area.
Genuine Expedia guest review
Other trip Jun 9, 2015
A Traveler
GB
4.0 / 5Excellent
"Modern hotel in quiet location in city centre"
The hotel is located on a pretty square in the old quarter 10 mins walk from Stephandom and 5 mins walk from the U-bahn and trams. The staff on reception were friendly and really helpful when we arrived early after cycling from Tulln, and stored our bikes awaiting collection while we went for a lovely lunch at the neighbouring Heinz Bar. The room wasnt huge but it was plenty big enough, clean and modern, and had all the gadgets and nice extras that you need. The buffet breakfast was excellent and the waiting staff were quick and efficient, however it did get really busy at the weekend - and hot, but then it was 32C outside! Overall we were really pleased with our choice.
Genuine Expedia guest review
Other trip Jun 9, 2015
Anne
GB
5.0 / 5Outstanding
"Friendly, well run, city centre hotel."
Staff were very obliging all the time which meant we could drop our luggage off earlier than advertised on the first day and collected our luggage later than advertised on the last day, fully utilising our stay in Vienna. .
Genuine Expedia guest review
Other trip Jun 2, 2015
John
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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