"Great customer service"
The lady at the lobby was very friendly and helpful. The a/c unit in my room was not working and I was moved to a similar room. They responded in a very timely manner and I did not had to go back to lobby to pick up the key for the new room. The maintenance guy went to pick up my keys which is great.Genuine Hotels.com guest review
"Nice, my cel phone never lose signal and wi fi"
Great! I recommended it! Good price, great service and rooms clean!!Genuine Expedia guest review
"Great hotel with easy access to El Paso TX"
Very comfortable since the rooms are big. Wifi works fine if you are closer to the elevator. The free breakfast is a full buffet and it's very good.Genuine Hotels.com guest review
"Extraordinary Location Very close to the border!!!"
The room was excellent very clean and King size bed was firm and veeerrryy confortable and restroom was well stocked. Staff was very generous and attentive to our needs. Restaurant has a very good free breafast buffet Food tasted great!!!Genuine Hotels.com guest review
"Colonial Spanish Style"
I did like the stay. Room did not have refrigerator. Parking location is far from elevator. Cleanliness of room was good. restaurant first floor is ok.Genuine Hotels.com guest review
"Everything close to our vi si family"
Very comfortable clean very nice employees the breakfast excellent !Genuine Hotels.com guest review
"Beautiful Hotel and restaurant"
I have stayed in many different medium priced hotels in Cd, Juarez. This is by far the best deal in this city. The restaurant has a delicious buffet and the breakfast was free with hotels.com. The hotel has a small but nice pool. It is a colonial design through out the hotel including the inside of the rooms. Very clean and nice design. The only thing […] I would add is a microwave inside the room and a little bigger shower/tub because there is space for it. Other than that it was perfect for the price. Read moreGenuine Hotels.com guest review
I felt at home. room service was excellent. Restaurant and bar was available to us with good food and friendly staff. I had an unforgettable time.Genuine Expedia guest review
Room was very cleaned and it smell great. Location is good. Excellent room for the priceGenuine Hotels.com guest review
"Poor frontdesk service"
overall was ok but the worse was the frontdesk poor service, was not greet at all when walk in the building, out of three people on the counter not one even said good afternoon until we were standing their for at least three minutes my husband and i, when giving the keys were not giving instructions on how the lights in the room work, were not told […] that we needed a deposit for usage of tv control therefor we had to go back again downstairs for one, a/c did not work until 45mins after we figure the lights issue, the kingsize bed was hard as rock, no washcloths or handtowels in bathroom, but the breakfast and the service in the cafeteria was great at least. Read moreGenuine Hotels.com guest review
Excellent costumer service, food, and their bar service was great.Genuine Expedia guest review
We needed to be close to the consulate, online it said it was blocks away. Upon arrival it was visible we were going to struggle. The consulate was 20 min driving distance and some of the staff was very accommodating but others were soo rude that we started looking for other hotels all in all we only stayed 2 of our 3 night stay.Genuine Expedia guest review
A very good place, good service, probabaly the furniture could be better.Genuine Expedia guest review
I would've put up with everything except the dirty carpet. The food is excellent, the breakfast is included and they have everything! The lunch and dinner is also a buffet and it costs 75 pesos.Genuine Hotels.com guest review
"Dirty carpet all over."
I got to the hotel and they made me sign a document stating that I would be responsible for the charges. Then they proceeded to try to charge me 100 pesos for the remote. The carpet was old and dirty, the room was nice though; I had to stay a few more nights and I asked to be changed to a room with a clean carpe, they graciously moved me to a different […] room with a dirty carpet. The food at the restaurant is really good and affordable, they shuttle you to the counsulate and the city bus is safe, so we just took the bus to downtown Juárez. Our stay in Juárez was safe, and the juareños are just Wonderful people. Read moreGenuine Hotels.com guest review
"Nice hotel close to the border and shopping center"
The staff very friendly and the food at their "Restaraunte Comal" is delicious! Wonderful service.Genuine Expedia guest review
"OK Hotel, but away from business & consulate zone"
Reasonable price but the hotel was dated and room decor is commensurate with the daily rate. Free breakfast is a bonus! Far from US Consulate and center of City.Genuine Hotels.com guest review
"very good hotel"
it was a surprise staying at this Hotel. The breakfast is very good.,The room was clean an large. The workers were very cordial and polite.Looks a very traditional Mexican hotel style.Genuine Hotels.com guest review
"TOO FAR FROM CONSULATE"
my husband stayed there. Stuff was rude and unfriendly . no shuttle service you had to walk far to the consulate. Hotels taxi driver charges 40 American dollars for a ride to the consulate. pictures or nothg like the actual hotel.I should of stayed with Hotel Ibis and not changed. It was completly booked though.Genuine Expedia guest review
"not a good experience"
the whole stay was a bad experience, from checking in to leaving,we stood there without any acknowledgement for 15 minutes only one clerk in the front,they were not able to provide us a remote for the tv,and we got charged an additional fee ,not advised at booking,the pool was green,and the complimentary breakfast was horrible.Genuine Expedia guest review
acceptable but not excellentGenuine Hotels.com guest review
i was very please with this hotel and it was everything nice ,i do have a good experience with every parts of the service, thanksGenuine Expedia guest review
"Close to areas we needed to go to."
Staff were pleasant, music was fun. The language barrier wasn't too bad there.Genuine Hotels.com guest review
"El personal del hotel muy amable"
Excelente trato con todo el personal del hotel, lo único que no nos gusto fueron los desayunos, pues después de 3 días, ya no se nos antoja lo mismo, muy repetitivo. Y no hay variedad en bebidas como en otros hoteles, que puedes tomar todo el jugo que quieras, aquí sólo un vaso pequeñísimo.Genuine Hotels.com guest review
Boy cada mes y madio y me quedo en eye hotel,por Los ultimo 18 meses me gusto mucho gracias!Genuine Expedia guest review
"muy buen hotel a muy buen precio"
aunque el hotel no es de lujo, está muy bien equipado, el personal es muy amable, incluye un desayuno buffet muy sabroso, recomiendo que se reserve la habitación por internetGenuine Expedia guest review
"Llegada al hotel"
Cuando llegamos en recepción me quisieron dar una recámara sencilla cuando mi recibo de compra decía doble. Se lo mostré y se arregló el problemaGenuine Expedia guest review
"Hotel muy bueno pero con detallitos..."
La estancia con mi esposo y mía fue muy buena, huele rico, están muy limpias las habitaciones, nos toco ESTRENAR MUEBLES, el personal super agradable y atentos, el buffete basto y con tendencia a sentirse en casa y ... el pero??? La regadera literal si no teníamos cuidado se nos quedaba en la mano y la salida de agua era timidona pero lo que mas nos […] pudo fue el rayón a la camioneta ya se sabe que no se hacen responsables del incidente pero aparte no hay cámaras en el estacionamiento OJO, pero el Gerente Gral muy atento a esta circunstancia la remedio regalando una noche. (De males el mejor). Read moreGenuine Expedia guest review
"Hotel cerca de salon de eventos"
En general fue buena la experiencia, limpeiza, alimentos buenos, iampara de baño de repente no funcionabaGenuine Expedia guest review
"Hotel Como y práctico por el desayuno"
Hotel Contenporaneo con limpias y cómodas habitaciones. El desayuno bufete está buenísimo para los que vamos de trabajo o vacaciones. Sólo los aditamentos de baño muy limitados en jabones, shampoo y toallas. Ampliamente recomndable si incluye el desayuno.Genuine Expedia guest review
buenos dias , mi experiencia al hospedarme en este hotel fue buena , el hotel brinda atencion , limpieza y servicio de alimentos rico y variado , precios acordes al sitio y por circunsatncias de trabajo , tuve que cambiar de un hotel a otro los dos, claro del mismo nombre ,brindan el apoyo de traslado al aeropuerto y vicerversa sin costo y esto ayuda […] al huesped ,lo recomiendo ampliamente y solo sugiero hagan reservacion via internet .. Read moreGenuine Hotels.com guest review
buen servicio, buen desayuno y habitaciones comodasGenuine Hotels.com guest review
"BUENA CONEXION DE WIFI"
EXCELENTE DESAYUNO BUFFET. LAS TELEVISIONES SON VIEJAS Y ALGUNOS CANALES NO SE ESCUCHAN BIEN, PERO DENTRO DE TODO EL SERVICIO, LA HABITACION, SEGURIDAD Y DESYUNO EXCELENTEGenuine Hotels.com guest review
"Muy buen hotel"
Todo muy bien, el servicio, la habitacion y el desayuno!! 100% recomendable!!!Genuine Expedia guest review
"experencia en el hotel"
en los 2 dias que estuve me la pase muy bien y comodo el personal amable y servicialGenuine Expedia guest review
"Best hotel in Juarez"
05/15/12 Carlos S El Paso, Texas
Excellent service, the room had a lot of space and a big tv and the recepionist's service was excellent. We also had breakfast at "El Comal" restaurant and the food was excellent. Definitely recommended to all Juarez visitors.
"The Best Hotel Ever"
07/13/10 deetino West Milwaukee, Wisconsin
Our room was very clean. The kitchenette was fully stocked with dishes to cook with and a fridge. The room came with two double beds and a big tv in it. The living room had a let out couch and a comfy chair with another big tv. They have cable, but its limited to just a few english channels. The bath room was roomy and had plenty of hot water. The art in this hotel is magnificient. It is very beautiful. The staff was very helpful accommidating us.They have a safe in the room for your belongings . They have a fitness room , an outdoor pool, and a place to use the computer. They also have a restaurant with great food, that is reasonably priced.The food is so good ,that this reataurant is always busy. The free breakfast buffet is free for only one person a room. There are many buffet restaurants in the area. All reasonably priced. If you want American food, there is a McDonald's, Dominoes and Kentucky Fried Chicken in th area. You are minutes away from the consulate and about 10 minutes away from the airport and downtown areas. There is a Sam's Club there if you need to shop for personal items. Your american Sam's card works there too. I had a very pleasant expeience at the Maria Bonita Hotel.
"The treasure of Juarez"
10/28/09 altarboy2 Kentucky
Stayed there 101 days, food in El Comal was excellent, and very reasonable, night life in El Recoveco Bar featured the exceptional Lupita Hernandez, "una voz, una guitarrez," singing traditional songs. Safe and clean, a homey Mexican atmosphere, with servants who speak Ingles. Convenient to the entire city and to the border. It is an extraordinary Mexican experience! Lupita is well worth the trip, and may be your first genuine encounter with exceptional talent.
"what a dump"
10/24/08 bevinbell Washington DC, District of Columbia
This place is way past its prime. Rooms smell, linnens have burn marks, internet goes out all the time, hot water is sporadic (three mornings in one week without), water pressure is non-existent, suites are a joke - no cooking implements in the "kitchens", mismatched pillows, uncomfortable furniture, vintage televisions, no real desk for lap top, etc. Many other options in town that are better - including suites. Go to Holiday Inn Express or Microtel, way nicer and closer to the new consulate. Also, this hotel is located in siberia - nothing near it.
"Best experience in a suite for the price of a hotel room"
11/08/07 almaNewJersey New Jersey
[--] The suite is priced the same as a room in another hotels in Juarez. It included breakfast buffet for two with anything you can possibly want or eat. They can transport you for free to the airport, American Consulate, border, etc. You can also walk to the Consulate, it is like 7 blocks. Also a bus stops across the street to downtown and the bridge into El Paso for 3 pesos. The Restaurant offers excellent buffets and a la carte meals, reasonable priced and excellent service. We had a beautiful and comfortable suite with 2 queen sized beds, living room and a very comfortable ( I mean it!) sofa bed. We were a family of 4 people staying at the suite and had a wonderful stay. The staff is very well trained to please and give good service to clients. When we requested an iron it was brought to us. Mexican hotels do not keep it in the room unless you ask for it. They made the sofa bed for us, brought us glasses with ice when we requested it. They arranged for us a taxi in El Paso. We will go back when in Juarez to the same Hotel Maria Bonita, it felt like a home. This hotel is like a hidden secret and is even prettier and nicer than the pictures!!! Thanks to all the staff at The Maria Bonita, you make this beautiful 4 star hotel the best in Juarez. [--]
"Maria Bonita Suites"
05/16/03 A TripAdvisor Member
This hotel is very clean and comfortable. There are two rooms--a bedroom and living room with a TV in each room. Each room also has a telephone and an air conditioner. A small hallway ajoins each room which allows for privacy. The bathroom is entered from the hallway and contains a hairdryer. An iron is also provided although no ironing board is available. The living room has a sleeper sofa and an additional chair. Also, there is a complete kitchen with a gas stove, microwave, and refrigerator. The kitchen also has a counter for dining and has a complete setting for two. The bedroom has a safe for valuables and a small table. All furnishings in the rooms are Spanish style rustic. If there are any problems with anything in the room, the staff are very responsive to adress the problem. Parking is safe and secure in a covered garage. A guard is on duty 24 hours a day. The hotel can accomodate meetingsof any size from 10 people to 200.
"pregunta?? quien esta hospedado vecinos con fiestas asta las 3 am"
04/24/14 metalmex S
Viajamos en familia pensando que era un hotel familiar .Pero no.....Fue una cantina, Motel, salón de fiestas en mas de 20 habitaciones se escuchaba ruido música personas golpeando la puerta y gente de la cd entrando a visitar huéspedes y armar la fiesta con ruido, licor de todo se vio . Y para empeorar las cosas una boda en el restaurante.. Se hospedaron unas personas de gobierno del sedesol y muchachos y muchachas juntas hicieron de ese hotel una pesadilla y les permitieron hacer fiesta no respetan el descanso de los demás con permiso de vigilancia y administración.. Nos quejamos y no hubo respuesta de perdida me hubieran dado unos tapones para los oídos o decirme quien eran mis vecinos , ni como cambiarse de habitación estaba lleno fue una pésima experiencia de ese hotel . No hay estacionamiento lo rentan para bailes y bodas y se llena de esa gente y llega el ruido a las habitaciones no hay suficiente espacio en los estacionamientos. a la próxima me hospedo en el paso tx como ayudar a Mexioco??
03/23/14 GEOVANNY CARLOS M Leon, Mexico
tiene unos meses que me hospede, y la verdad fue una experiencia genial, me gusto mucho la atención de todo el personal, el restaurante fue lo mejor con su menú bufete todos los días y era deliciosa la comida. esperamos volver otra vez.
"muy buen hotel"
01/21/14 claudiux mexico
estuvimos muy cómodas en un hotel que es económico y muy cómodo, incluye buffet de desayuno muy variado, así que no duden en reservarlo, está cercano a la salida a el puente Córdoba-Américas (o libre)
01/13/14 Elena G Chihuahua, Mexico
Nos hospedamos allí por cuestiones de negocios. De inicio, nos asignaron un cuarto que estaba ocupado. Cuando abrimos la puerta, vimos que la cama estaba destendida y las toallas regadas por todos lados. Afortunadamente no había nadie dentro! Nos cambiaron el cuarto y en el nuevo las sabanas estaban manchadas, como que no las reponen muy seguido. En la mañana hacía mucho frío y batallamos para que saliera agua caliente de la regadera, porque la manivela tenía maña. Al segundo día, cuando regresamos, encontramos la puerta de nuestra habitación abierta (cerrada sin candado, cualquiera la podía abrir). No faltaba nada en el cuarto pero no nos agradó eso. Aunque cometen muchos errores, el servicio del personal es amable. El desayuno buffet está muy completo, es un punto a favor del hotel. Si pagas precio normal, hay otros hoteles mucho mejores por esa cantidad. Si consigues precio especial está razonable.
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