Everything greatGenuine Hotels.com guest review
I have stayed in this hotel many times and this is the first time I been Disappointed. The first room I was given toilet was broken, floor look dirty. The second room the beds where so hard, blankets stained and light on the bedroom didn't work. Customer service is nonexistent except waiters. I will twice before staying again.Genuine Hotels.com guest review
It was a good experience, And a friendly and a clean placeGenuine Expedia guest review
"Great customer service"
The lady at the lobby was very friendly and helpful. The a/c unit in my room was not working and I was moved to a similar room. They responded in a very timely manner and I did not had to go back to lobby to pick up the key for the new room. The maintenance guy went to pick up my keys which is great.Genuine Hotels.com guest review
I liked this place a lot...the staff makes you feel like you are in home, the food is excelent makes me want to go back...this is really a nice place to stay...Genuine Expedia guest review
"Nice, my cel phone never lose signal and wi fi"
Great! I recommended it! Good price, great service and rooms clean!!Genuine Expedia guest review
"Great hotel with easy access to El Paso TX"
Very comfortable since the rooms are big. Wifi works fine if you are closer to the elevator. The free breakfast is a full buffet and it's very good.Genuine Hotels.com guest review
"Extraordinary Location Very close to the border!!!"
The room was excellent very clean and King size bed was firm and veeerrryy confortable and restroom was well stocked. Staff was very generous and attentive to our needs. Restaurant has a very good free breafast buffet Food tasted great!!!Genuine Hotels.com guest review
"Colonial Spanish Style"
I did like the stay. Room did not have refrigerator. Parking location is far from elevator. Cleanliness of room was good. restaurant first floor is ok.Genuine Hotels.com guest review
"Everything close to our vi si family"
Very comfortable clean very nice employees the breakfast excellent !Genuine Hotels.com guest review
"Beautiful Hotel and restaurant"
I have stayed in many different medium priced hotels in Cd, Juarez. This is by far the best deal in this city. The restaurant has a delicious buffet and the breakfast was free with hotels.com. The hotel has a small but nice pool. It is a colonial design through out the hotel including the inside of the rooms. Very clean and nice design. The only thing […] I would add is a microwave inside the room and a little bigger shower/tub because there is space for it. Other than that it was perfect for the price. Read moreGenuine Hotels.com guest review
I felt at home. room service was excellent. Restaurant and bar was available to us with good food and friendly staff. I had an unforgettable time.Genuine Expedia guest review
Room was very cleaned and it smell great. Location is good. Excellent room for the priceGenuine Hotels.com guest review
"Poor frontdesk service"
overall was ok but the worse was the frontdesk poor service, was not greet at all when walk in the building, out of three people on the counter not one even said good afternoon until we were standing their for at least three minutes my husband and i, when giving the keys were not giving instructions on how the lights in the room work, were not told […] that we needed a deposit for usage of tv control therefor we had to go back again downstairs for one, a/c did not work until 45mins after we figure the lights issue, the kingsize bed was hard as rock, no washcloths or handtowels in bathroom, but the breakfast and the service in the cafeteria was great at least. Read moreGenuine Hotels.com guest review
Excellent costumer service, food, and their bar service was great.Genuine Expedia guest review
We needed to be close to the consulate, online it said it was blocks away. Upon arrival it was visible we were going to struggle. The consulate was 20 min driving distance and some of the staff was very accommodating but others were soo rude that we started looking for other hotels all in all we only stayed 2 of our 3 night stay.Genuine Expedia guest review
A very good place, good service, probabaly the furniture could be better.Genuine Expedia guest review
I would've put up with everything except the dirty carpet. The food is excellent, the breakfast is included and they have everything! The lunch and dinner is also a buffet and it costs 75 pesos.Genuine Hotels.com guest review
"Dirty carpet all over."
I got to the hotel and they made me sign a document stating that I would be responsible for the charges. Then they proceeded to try to charge me 100 pesos for the remote. The carpet was old and dirty, the room was nice though; I had to stay a few more nights and I asked to be changed to a room with a clean carpe, they graciously moved me to a different […] room with a dirty carpet. The food at the restaurant is really good and affordable, they shuttle you to the counsulate and the city bus is safe, so we just took the bus to downtown Juárez. Our stay in Juárez was safe, and the juareños are just Wonderful people. Read moreGenuine Hotels.com guest review
"Nice hotel close to the border and shopping center"
The staff very friendly and the food at their "Restaraunte Comal" is delicious! Wonderful service.Genuine Expedia guest review
"OK Hotel, but away from business & consulate zone"
Reasonable price but the hotel was dated and room decor is commensurate with the daily rate. Free breakfast is a bonus! Far from US Consulate and center of City.Genuine Hotels.com guest review
"very good hotel"
it was a surprise staying at this Hotel. The breakfast is very good.,The room was clean an large. The workers were very cordial and polite.Looks a very traditional Mexican hotel style.Genuine Hotels.com guest review
"TOO FAR FROM CONSULATE"
my husband stayed there. Stuff was rude and unfriendly . no shuttle service you had to walk far to the consulate. Hotels taxi driver charges 40 American dollars for a ride to the consulate. pictures or nothg like the actual hotel.I should of stayed with Hotel Ibis and not changed. It was completly booked though.Genuine Expedia guest review
"not a good experience"
the whole stay was a bad experience, from checking in to leaving,we stood there without any acknowledgement for 15 minutes only one clerk in the front,they were not able to provide us a remote for the tv,and we got charged an additional fee ,not advised at booking,the pool was green,and the complimentary breakfast was horrible.Genuine Expedia guest review
acceptable but not excellentGenuine Hotels.com guest review
i was very please with this hotel and it was everything nice ,i do have a good experience with every parts of the service, thanksGenuine Expedia guest review
People were nice, the room was very pretty although the bed was not comfy. Excellent room service.Genuine Hotels.com guest review
"Close to areas we needed to go to."
Staff were pleasant, music was fun. The language barrier wasn't too bad there.Genuine Hotels.com guest review
"todo de maravilla"
D maravilla el bar padre el deayuno en fin todo lo o q esperaba con mi pareja. GraciasGenuine Hotels.com guest review
"Muy buen servicio a un precio bajo."
Excelente trato por todos los empleados desde el comedor hasta los encargados del estacionamiento.Genuine Hotels.com guest review
Resulta que al llegar al hotel la reservación no era válida, me encontré de pronto despupes de viajar todo el día sin hotel en una tormenta de nieve. Pésimo servicio. Fué la última vez que usé su páguina.Genuine Hotels.com guest review
Buen hotel, buena comida.Genuine Hotels.com guest review
"muy buena estancia"
la verdad fue una estancia muy placentera ya que tanto como las niñas y nosotros disfrutamos de toda la estancia en descanso y comidas exclente.Genuine Hotels.com guest review
"Pesimo servicio, caro y sin desayuno anunciado"
La verdad muy mal. Habia reservado para 5 personas, por lo que pedi por hoteles.com una habitacion con 2 camas matrimoniales y un sofa. Pues me saliero con que no habia, que estaban llenos. Pfff. Tambien en la pagina dice desayuno incluido y resulto que solo eran 2 desayunos incluidos, porque??? Porque se les ocurrio. No recomiendo para nada este hotel, […] huele a viejo. Mal servicio. No me vuelvo a quedar aqui. Read moreGenuine Hotels.com guest review
"dia de party"
Bien jos lanpasamoa agradableGenuine Hotels.com guest review
"Cerca de Puente Libre para cruce al Paso, Tx"
muy buen servicio. con excelente estacionamiento y acceso. El Restaurante muy bien lo recomiendo en general.Genuine Expedia guest review
"El personal del hotel muy amable"
Excelente trato con todo el personal del hotel, lo único que no nos gusto fueron los desayunos, pues después de 3 días, ya no se nos antoja lo mismo, muy repetitivo. Y no hay variedad en bebidas como en otros hoteles, que puedes tomar todo el jugo que quieras, aquí sólo un vaso pequeñísimo.Genuine Hotels.com guest review
Boy cada mes y madio y me quedo en eye hotel,por Los ultimo 18 meses me gusto mucho gracias!Genuine Expedia guest review
"muy buen hotel a muy buen precio"
aunque el hotel no es de lujo, está muy bien equipado, el personal es muy amable, incluye un desayuno buffet muy sabroso, recomiendo que se reserve la habitación por internetGenuine Expedia guest review
"Llegada al hotel"
Cuando llegamos en recepción me quisieron dar una recámara sencilla cuando mi recibo de compra decía doble. Se lo mostré y se arregló el problemaGenuine Expedia guest review
"Hotel muy bueno pero con detallitos..."
La estancia con mi esposo y mía fue muy buena, huele rico, están muy limpias las habitaciones, nos toco ESTRENAR MUEBLES, el personal super agradable y atentos, el buffete basto y con tendencia a sentirse en casa y ... el pero??? La regadera literal si no teníamos cuidado se nos quedaba en la mano y la salida de agua era timidona pero lo que mas nos […] pudo fue el rayón a la camioneta ya se sabe que no se hacen responsables del incidente pero aparte no hay cámaras en el estacionamiento OJO, pero el Gerente Gral muy atento a esta circunstancia la remedio regalando una noche. (De males el mejor). Read moreGenuine Expedia guest review
"Hotel cerca de salon de eventos"
En general fue buena la experiencia, limpeiza, alimentos buenos, iampara de baño de repente no funcionabaGenuine Expedia guest review
"Hotel Como y práctico por el desayuno"
Hotel Contenporaneo con limpias y cómodas habitaciones. El desayuno bufete está buenísimo para los que vamos de trabajo o vacaciones. Sólo los aditamentos de baño muy limitados en jabones, shampoo y toallas. Ampliamente recomndable si incluye el desayuno.Genuine Expedia guest review
buenos dias , mi experiencia al hospedarme en este hotel fue buena , el hotel brinda atencion , limpieza y servicio de alimentos rico y variado , precios acordes al sitio y por circunsatncias de trabajo , tuve que cambiar de un hotel a otro los dos, claro del mismo nombre ,brindan el apoyo de traslado al aeropuerto y vicerversa sin costo y esto ayuda […] al huesped ,lo recomiendo ampliamente y solo sugiero hagan reservacion via internet .. Read moreGenuine Hotels.com guest review
buen servicio, buen desayuno y habitaciones comodasGenuine Hotels.com guest review
"BUENA CONEXION DE WIFI"
EXCELENTE DESAYUNO BUFFET. LAS TELEVISIONES SON VIEJAS Y ALGUNOS CANALES NO SE ESCUCHAN BIEN, PERO DENTRO DE TODO EL SERVICIO, LA HABITACION, SEGURIDAD Y DESYUNO EXCELENTEGenuine Hotels.com guest review
"Muy buen hotel"
Todo muy bien, el servicio, la habitacion y el desayuno!! 100% recomendable!!!Genuine Expedia guest review
"experencia en el hotel"
en los 2 dias que estuve me la pase muy bien y comodo el personal amable y servicialGenuine Expedia guest review
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