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  • Hotel Fenix
  • All hotels in Guadalajara, Mexico
All hotels in Guadalajara, Mexico
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1 room,  2 adults 
Adults Children
Room 1:

Hotel Fenix - Guadalajara

20.674231, -103.346461
3 stars
Av. Corona 160 corner of Lopez Cotilla, Centro Historico, Guadalajara, 44100 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $79 $48
Price Match Guarantee
3.2 48 5

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    Hotel Fenix
    View Hotel Fenix on a map
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Hotel Fenix

    • Downtown Guadalajara Hotels - Guadalajara 200 yards
    • Plaza Universidad Station Hotels - Guadalajara 240 yards
    • Plaza de Armas Hotels - Guadalajara 250 yards
    • Palacio de Gobierno Hotels - Guadalajara 260 yards
    • Biblioteca Octavio Paz Hotels - Guadalajara 290 yards
    • All landmarks in Guadalajara

    Nearest hotels to Hotel Fenix

    • Hotel Posada Regis de Guadalajara
      2.5 stars
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    • Holiday Inn Hotel & Suites Guadalajara-Centro Historico
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    • Hotel Morales Historical & Colonial Downtown Core
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    Overview of Hotel Fenix - Guadalajara

    Location.
    Hotel Fenix is close to Plaza de Armas, Catedral Metropolitana, and Hospicio Cabanas. Also nearby are University of Guadalajara Assembly Hall and Palacio de Gobierno.

    Hotel Features.
    Dining options at the hotel include a restaurant. Wireless Internet access is available in public areas (surcharges apply) and a computer station is located on site. This 3-star hotel features business amenities including a business center, a meeting/conference room, and secretarial services. The staff can provide event catering and tour assistance. Additional amenities include a concierge desk, multilingual staff, and laundry facilities. Guest parking is available on a limited first-come, first-served basis (surcharge). Nearby parking is also available for a surcharge. This is a smoke-free property.

    Guestrooms.
    The 235 air-conditioned guestrooms at Hotel Fenix include windows that open and complimentary toiletries. Beds have down comforters and down blankets. For a surcharge, guests can use the in-room wireless high-speed Internet access. Televisions are equipped with cable channels and free movie channels. Bathrooms offer showers with handheld showerheads and rainfall showerheads. In addition, amenities available on request include hair dryers, irons/ironing boards, and extra towels/bedding. Turndown service is offered nightly and housekeeping is available daily.

    Image of Hotel Fenix, Guadalajara
    3.2 out of 5 Good (48 reviews)
    (Neighborhood average 3.6)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The staff was very helpful to us in obtaining knowledgeable taxi drivers. The room was very clean and comfortable. The buffet had everything we needed... and the staff was very attentive. It is not fancy, but a good value for the price. We would definitely stay there again. The location was just perfect for us in that we enjoy staying in the historical district. by MJJ  from Fresno, CA on 12/04/12

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $48
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Economy 2 Twin

    Standard Room Queen Bed

    Economy Interior 1 Bed

    Deluxe city view room double beds

    Deluxe City View Room Queen Bed

    Standard with 2 double beds

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Parking height restrictions apply
    • Caters to families
    • Caters to groups
    • American Express
    • MasterCard
    • Visa
    • Noise-free rooms not guaranteed
    • Check-in time starts at: 3 PM
    • Check-out time is: 1 PM

    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.

    Amenities

    • General
    • Air-conditioned public areas
    • Babysitting or childcare (surcharge)
    • Bar/lounge
    • Elevator/lift
    • Number of buildings/towers - 1
    • Number of floors - 12
    • Restaurant
    • Smoke-free property
    • Television in lobby
    • Total number of rooms - 235
    • See more facilities
      • Computer station
      • Conference center
      • Free valet parking
      • Luggage storage
      • Meeting facilities size (feet) - 9701
      • Meeting facilities size (meters) - 873
      • One meeting/conference room
      • Parking limited (surcharge)
      • Parking nearby (surcharge)
      • Street parking (metered)
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Complimentary toiletries
    • Electronic/magnetic keys
    • Hair dryer (on request)
    • Handheld showerhead
    • Iron/ironing board (on request)
    • Private bathroom
    • Shower only
    • Television
    • Turndown service
    • Window opens
    • See more room details
      • Air conditioning
      • Cable TV service
      • Daily housekeeping
      • Dial-up Internet access (surcharge)
      • Down blanket
      • Down comforter
      • Extra towels/bedding
      • Free movie channels
      • Phone
      • Rainfall showerhead
      • Wake-up calls
      • Wireless Internet access (surcharge)
    • Services
    • Laundry facilities
    • Medical assistance available
    • Multilingual staff
    • Parking (surcharge)
    • Parking nearby
    • Porter/bellhop
    • Room service
    • Safe-deposit box at front desk
    • Tour assistance
    • Valet parking
    • View more services
      • Breakfast available (surcharge)
      • Concierge desk
      • Express check-out
      • Hair salon
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Dry cleaning/laundry service
    • Event catering
    • Secretarial services
    • Technology support staff
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Buffet breakfasts are available for a surcharge and are served each morning in the restaurant between 7 AM and noon.
    RESTAURANT LA TAPATIA - This restaurant specializes in Mexican cuisine and serves breakfast and lunch.
    Room service is available.

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • A 19 percent city/local tax will be charged

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: MXN 95 per person (approximately)
    • Fee for in-room wireless Internet: MXN 100 per day (rates may vary)
    • Self parking fee: MXN 80 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Guadalajara, Mexico
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    20.674231, -103.346461
    Hotel coordinates:

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    Area map

    A short guide to Downtown Guadalajara

    Founded by the Spanish in 1542, Guadalajara is rich in culture and history. Home to numerous colonial buildings, museums, parks, theaters, and churches, the city is also the birthplace of mariachi music and tequila. Attractions include Mercado Libertad, said to be the largest indoor market in Latin America, and the resplendent Teatro Degollado, which opened in 1866.

    see all hotels in Guadalajara

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Plaza Universidad Station - 200 yards
    • Plaza de Armas - 300 yards
    • Palacio de Gobierno - 300 yards
    • Biblioteca Octavio Paz - 300 yards
    • Museo de Cera (Wax Museum) - 300 yards
    • Downtown Guadalajara - 300 yards
    • Plaza de la Liberacion - 400 yards
    • Templo de San Agustin - 400 yards
    • Catedral Metropolitana - 400 yards
    • Teatro Degollado - 400 yards

    3.0+ mi

    • Guadalajara Intl. Airport (GDL) - 11 miles
    All hotels in Guadalajara, Mexico
    Reviews
    • All (48)
    • Business (8)
    • Romance (0)
    • Family (8)
    • Friends (3)
    • Other (29)
    3.2 / 5
    Good

    Score breakdown (from 48 reviews)

    • 5.0
      (8)
    • 4.0
      (14)
    • 3.0
      (10)
    • 2.0
      (11)
    • 1.0
      (5)

    Average rating for:

    • Cleanliness
      3.5
    • Service
      3.2
    • Comfort
      3.0
    • Condition
      3.0

    Reviews: Overall

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good
    "very central excellent location! elevator out."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    impossible to get english emails without help from hotel staff (when you could find them) in business center and even they struggled to find it and switch to english. HEAVY perfumed spray used in first room they gave me so could not take it and ended up in room with twin beds which would take awards for firmness.....trans: like concrete. only breakfast […] buffet offer ($$$$) so only ate their once. other much better restaurants in the area. rooms have no outside window but large windows to corridors which are quite useless. LONG waits for one operating elevator. sometime i walked down 5 floors. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "Thanksgiving Getaway"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff was very helpful to us in obtaining knowledgeable taxi drivers. The room was very clean and comfortable. The buffet had everything we needed and the staff was very attentive. It is not fancy, but a good value for the price. We would definitely stay there again. The location was just perfect for us in that we enjoy staying in the historical […] district. Read more
    Genuine Expedia guest review
    Other trip
    Dec 4, 2012
    MJJ
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "Nice hotel in the historical district of Guadalaja"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I found Hotel Fenix to be very nice. My room was spacious and clean. Their restaurant serves a wonderful, reasonably priced breakfast buffet. The concierge was very friendly and helpful, and they have free WiFi. The only negative was the beds in my room were to firm for me because of back problems. My friends traveling with me had no complaints about […] their beds though. Nice place to stay. Read more
    Genuine Expedia guest review
    Other trip
    Nov 28, 2012
    Judy
    US

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "Would not recommend i"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    Hotel needs to be updates. I stayed there eight years ago and hotel looks the same. Beds were horrible, I would've been better by sleeping on floor.
    Genuine Expedia guest review
    Other trip
    Oct 24, 2012
    A Traveller
    US

    Hotel Fenix - Guadalajara
    1.0 / 5
    Poor
    "Enrique Meza"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    We check-in about 10:30 P.M. The Room was very noise about the air conditioned,didn't work, our phone was not working and the TV has only one station, talk to the front desk agent, and they were really mean to us, finally the switch to another room it was like 11:00 PM. We were so tired our shower was very duty, the towels not clean. Next day went to […] talk to another agent and they were not really polite, I asked if I can talk to the manager on duty, and they don't even niw who was the General Manager, beds were like rocks! Very poor service, the should fire all the people the were at this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Oct 6, 2012
    Enrique
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "Pleasant Experience"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Everything was good in most part. We did not like the hotel's food, but other than that it was good.
    Genuine Hotels.com guest review
    3 night trip in Sep 2012
    Liz y Raf
    US

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "Up all night at Fenix."

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    First night we were given a room that had an awful smell that was comparable to humidity and bad mold coming from drain. Could not sleep in room from that. Smell made me sick. Room was hot and had to ask front desk for cold air every day. Staff at front desk was not very nice. Changed room that faced busy street. Next door there was a table dancing […] club that had music on so loud throughout the night. Read more
    Genuine Expedia guest review
    Other trip
    Apr 15, 2012
    A Traveller
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    we have stayed aat this hotel several times and the customer service is fantastic, centrally located and reasonably priced. We will stay there again.
    Genuine Hotels.com guest review
    3 night family trip in Jan 2012
    A Traveller
    US

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    The Fenix Hotel has great value for a great price! The breakfast is superb. Mastery of English was not as good as promised, but that led to some good fun. The air consditioning on the North side room was much better than that on the South. All other aspects of our 2 day stay were great; especially the location.
    Genuine Hotels.com guest review
    2 night family trip in Jan 2012
    A Traveller
    US

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good
    "Blah"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    We chose this hotel for its central location. I love to stay in downtown Guadalajara for it proximity to all the attractions and activity. However, the Fenix Hotel is average to say the least. On the plus side they have an underground garage, which is hard to find in downtown. On the negative side, we stayed on the 7th floor and we still heard ALOT […] of noise from outside, which was not the case at other downtown hotels I have stayed at. (no sound-proof windows). We didn't really see a formal restaurant at the hotel, but with "La Chata" half a block away, who needs one? (p.s. "La Chata" opens till very late, but sometimes there can be a long wait, but it's worth it!) Nothing personal, but I would probably not stay here again. Read more
    Genuine Hotels.com guest review
    2 night family trip in Nov 2011
    A Traveller
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "parking"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    it was good but the only thing is that they charge for parking $7.00 a day. so ask for that i liked it is so cloose to downtown just 2 blacks
    Genuine Hotels.com guest review
    1 night family trip in Oct 2011
    A Traveller
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "excellent vacation to Guadalajara, Hotel Fenix is superb!"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Hotel location is very convenient to everything like sightseeings, restaurants, churches, shopping,etc. Hotel itself is very affordable, housekeeping is excellent w/ daily clean towels and beddings surprisingly). Only there are no chairs in the room and hotel clerks do not speak English.
    Genuine Expedia guest review
    Other trip
    Sep 9, 2011
    A Traveller
    US

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "Hotel Fenix: Economic Room"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    I was on a economic room. It was so depriment, i had to call to reception for change my room. Standar rooms are great.
    Genuine Hotels.com guest review
    Other trip
    Jul 14, 2011
    A Traveller
    US

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip with friends in Jul 2011
    A Traveller
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "view of the cathedral"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This is the second time we stay at Fenix. We were very pleased once again. The staff was very friendly and helpful. But, most of all, we love the view of the cathedral at night when it is all illuminated!
    Genuine Hotels.com guest review
    2 night trip in Jun 2011
    A Traveller
    US

    Hotel Fenix - Guadalajara
    1.0 / 5
    Poor
    "Hotel Fenix NOT a good choice"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Definitely not a good hotel. Outside the building it says it's a 4 star hotel, I think it's "barely" a 3 star hotel. The air conditioner was not working, we had to be moved to another room and we continued with the same problem until someone from maintenance came to fix it. The furniture is very old and kind of damaged. Not to mention the beds and pillows, […] pretty uncomfortable. I asked for the wake up service to go to the airport and they failed to call at the hour I asked, they called an hour later. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2011
    A Traveller
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "Trouble... but worth it if you like it...."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Besides the problem at check in time, the hotel advertises a restaurant and room service...be advised that there is no restaurant but only a breakfast buffet until noon everyday, and of course there is no room service available. My reservation included a free breakfast for every day of my stay, well they claimed it not to be true and I had to fight […] for my breakfast coupons, to their credit they finally conceded that and I got my free breakfast. There was also a problem with the parking lot in which they charge 80 pesos per night for hotel guests. The problem is that you do not know this until check out time. I never had to pay for parking in a hotel while being a guest of the same. So I had to pay a total of 400 pesos for my stay. Besides all that, my stay was great!..excellent location anf the best beds in Guadalajara by far. Close to all the main attractions of the old and historic downtown area. I would gladly go back to this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Feb 16, 2011
    Jose P
    US

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Jul 2010
    Chun Sheng
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding
    "Good Location and Good Price"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    For the price we paid and the location in Central Guadaljara... it was a very acceptable hotel and we would stay there again... if the prices were approx the same.
    Genuine Hotels.com guest review
    2 night trip with friends in Feb 2013
    Ray
    CA

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "Hotel Fenix: Economic Room"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    I was on a economic room. It was so depriment, i had to call to reception for change my room. Standar rooms are great.
    Genuine Hotels.com guest review
    1 night business trip in Jul 2011
    A Traveller

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Feb 2011
    A Traveller
    MX

    The following reviews were posted by Hotels.com guests from other countries

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "Muy buena ubicación"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Recomiendo ampliamente la estancia en este hotel , desde la llegada siempre estuvieron al pendiente en nuestra estancia, la limpieza es buena , los servicios cumplen con lo descrito y la ubicación para nosotros fue muy buena ...
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    Martín
    MX

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding
    "excelente"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Muy buena, excelente
    Genuine Hotels.com guest review
    5 night family trip in Dec 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good
    "regular"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    regulae
    Genuine Hotels.com guest review
    3 night business trip in Nov 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    1.0 / 5
    Poor
    "Muy mala experiencia!"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    Malisima experiencia! Latina del baño estaba tapada, lo reportamos varias veces y nunca hicieron nada! El aire acondicionado no funcionaba del todo bien! Y ahora hasta cobran por el servicio de internet! (Wi Fi) No volvemos a hospedarnos en ese hotel!
    Genuine Hotels.com guest review
    5 night trip in Nov 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Nov 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "Decepcionante. Que no te engañe la pagina web!"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    Precaución al rentar este hotel. Te lo venden como que es de 4 estrellas y unos precios bastante baratos pero si rentan la habitación económica pensando que por muy simple que sea sigue siendo un hotel de 4 estrellas se equivocan. Las habitaciones mas baratas te hacen pensar que te alojaste en un hostal o un motel de mala muerte. Habitaciones interiores […] donde no tienes vista a nada y no puedes abrir la ventana porque te verían todos desde el pasillo. Si intentas cambiar a una habitación mejor ya estando allí te intentarán sacar hasta las tripas, intentan aprovecharse para sacarte el mayor dinero posible. Las habitaciones estandar de precio inmediatamente superior si tienen vista a la calle pero la peor vista posible, con vista a edificio cercano bien feo, y una habitación no muy alta en la que el ruido es bien fuerte. El aspecto de estas habitaciones, de los años 60. Las fotos de la pagina web con su maravillosa vista a la catedral tan solo corresponde a las suites, que esas si están en los pisos mas altos. Si reservas una habitación estandar lo mas alto que te darán es el piso 5. Si quieres uno mas alto ya sabes, a pagar. Lo mejor del hotel sin duda la ubicación. Y el servicio de limpieza. Pero en general, a no ser que rentes una suite, me parece un hotel muy poco recomendable. Read more
    Genuine Expedia guest review
    Other trip
    Oct 2, 2012
    Juan Pedro
    ES

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding
    "BUENA UBICACION PARA PARTE CULTURAL DE GUADALAJARA"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    mUY BUENO HOTEL CON UNA EXCELENTE UBICACION DENTRO DE LA ZONA CENTRO DE GUADALAJARA MUY PROXIMO A ZONA DE TAXIS, Y A EDIFICIOS TURISTICOS , SE RECOMIENDA RENTAR COCHE YA QUE LA ZONA DE ANTROS ESTA UN POCO RETIRADA ASI COMO EL TEQUILA EXPRES Y EL ESTADIO DE FUTBOL
    Genuine Expedia guest review
    Other trip
    Sep 24, 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding
    "cobran el estacionamiento"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    el hotel es bueno en terminos generales , pero por reservar a traves de hoteles,com me cobraron el estacionamiento
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding
    "bueno"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    como en casa, muy bien.
    Genuine Hotels.com guest review
    4 night trip in Jul 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "Hotel fenix"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    El personal de recepción necesitan ser mas amables.
    Genuine Expedia guest review
    Other trip
    Aug 4, 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good
    "Buena ubicación a precio razonable"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    Bien a secas, era temporada alta y el hotel estaba lleno de niños que jugaban por todos lados, un gringo loco que no dejaba dormir de madrugada gritando y rogando por celular a su novia en los pasillos para que lo perdonara. Lo peor: los elevadores lentos y casi siempre llenos, un día no limpiaron la habitación, eso sí diario checaban hasta tres veces […] que hubiera gente en el cuarto, el de mantenimiento también andaba tocando de madrugada en todos los cuartos atendiendo dizque un reporte de regadera que no servía. Lo mejor: la ubicación del hotel a un buen precio, supongo que en temporada regular el servicio es mejor ya que parecían rebasados por la cantidad de gente. Al menos no vi ninguna cucaracha ni bichos raros, tampoco me cobraron extra por algún servicio o el control. Read more
    Genuine Expedia guest review
    Other trip
    Jul 30, 2012
    silviacorto
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good
    "Deficiente, no regresaria al mismo hotel."

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    Me parece de muy mal gusto que en un hotel se cobre el estacionamiento ya que pienso es un servicio que debe ir incluido, me he hospedado en muchos hoteles y es el primero en donde tengo que pagar una cantidad extra y ademas cara, el dìa que llegue me dieron una habitaciòn que ya estaba ocupada luego me la cambiaron por otra que no tenia las caracteristicas […] de mi reservaciòn solo tenia una cama y ademas las llaves no estaban activadas por lo que tuve que regresar nuevamente al lobby para la activaciòn y en eso tarde como 20 minutos porque el elevador estaba muy lento, definitivamente no regresaria al mismo hotel. Read more
    Genuine Hotels.com guest review
    5 night family trip in Jul 2012
    Yoly
    MX

    Hotel Fenix - Guadalajara
    1.0 / 5
    Poor
    "INCONFORME"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    LA ESTANCIA ESTUVO MAL YA QUE HABIA MUCHOS NIÑOS DANDO LATA Y NO DEJARON DORMIR. APARTE DE QUE NO DAN FACTURA DE IVA DESGLOZADO POR LO QUE EN MI EMPRESA NO HACEN VALIDO SU RECIBO ME VEO EN LA NECESIDAD DE INFORMAR A TODOS LOS COMPAÑEROS DE LOS 24 PLANTELES DE CECYTEJ Y LOS 15 TECNOLOGICOS SUPERIORES DEL ESTADO DE JALISCO QUE NO RESERVEN POR ESTE MEDIO […] YA QUE ES UN FRAUDE Y AL NO GENERAR LA FACTURA REQUERIDA TENEMOS QUE PAGAR AUN MAS POR ESTE MAL SERVICIO Read more
    Genuine Hotels.com guest review
    2 night business trip in Jul 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good
    "Buena ubicación"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Excepto el personal del estacionamiento, mal, un mal servicio, no informan, no permiten, no dan un buen servicio. Además nunca comentaron del cobro de 80 pesos por noche de estacionamiento. Ubicación excelente..
    Genuine Hotels.com guest review
    1 night family trip in Oct 2011
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "Recepción"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Cuando llegas a recepción los empleados del mismo estan leyendo o haciendo su trabajo administrativo o lo que sea, pero al cliente no le hacen caso en absoluto, ni voltean la cabeza para saludarte o pedirte un momento por favor, y cuando finalmente lo hacen después de un buen rato no saludan y en mala forma te preguntan QUE SE LE OFRECE??? Cero amabilidad […] o cortesía. O un gracias por esperar......... pésimo servicio en la recepción. Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Oct 2011
    Aarón He
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Oct 2011
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "inconformidad"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    en el hotel a pesar de que mi reservacion se encontraba pagada, el hotel me cobro una noche de mas,posteriormente me comunique a hoteles .com y se me resolvio el problema, a pesar de la reclamacion el hotel me cobro una comision porque mi reservacion la realize con targeta de credito, esto es normal, no me habia pasado antes sin enbargo si recomiendo […] este hotel y a hoteles .com por su buen servicio Read more
    Genuine Hotels.com guest review
    5 night trip in Sep 2011
    FRANCISCA F
    MX

    Hotel Fenix - Guadalajara
    4.0 / 5
    Excellent
    "Justo"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    Justo recibes lo que pagas,Entras y el hotel se ve excelente, la recepcion, lobby y elevador muy elegantes, pero es un hotel viejo que tiene instalaciones deterioradas en su interior la habitación sencilla esta muy pequeña, el baño esta desgastado y se ve en mal estado, aunque todo funciona y esta muy limpio. El personal es muy servicial y el hotel […] esta muy cerca de restaurantes y el centro historico. Si no eres muy quisquilloso es un buen hotel con un precio justo, no me gustaría regresar porque esta muy viejo. Read more
    Genuine Expedia guest review
    Other trip
    Aug 9, 2011
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Aug 2011
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "No todas las habtiaciones son iguales"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Me habia hospedado con anterioridad en este hotel y mi estancia habia sido placentera sin embargo en esta ocasion me fue asignada una habitacion muy pequeña, con un baño estrecho y que dejaba que desear en cuando a limpieza sobre todo de los pisos
    Genuine Expedia guest review
    Other trip
    Jul 21, 2011
    A Traveller
    MX

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "Gammelt og slidt"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Hotellet er gammelt og slidt og lever ikke op til tre stjerner
    Genuine Hotels.com guest review
    2 night family trip in Jun 2011
    A Traveller
    DK

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding
    "EXCELENTE"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    EL PERSONAL ES MUY AMABLE
    Genuine Hotels.com guest review
    14 night trip in Jun 2011
    JOSE A
    MX

    Hotel Fenix - Guadalajara
    2.0 / 5
    Fair
    "No me gustó El Fenix"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Nunca había estado en este hotel y no tuve precaución de revisar los cuartos por internet, ya las vi y no se parecen. Cuando llegamos nos dieron una habitación sin clima, Las camas muy incomodas, las colchas de muy mala calidad al igual que las almohadas. La regadera estaba tapada..En fin, pedimos cambio de habitación y tuvimos nuevamente el problema […] del "aire acondicionado"...hasta que fueron los de mantenimiento. El mobiliario muy maltratado, los tubos de la regadera medios oxidados... Total, ya sólo quería que se acabaran mis vacaciones para regresar a casa. Muy buen servicio del personal y del restaurante, no así de la recepcionista y más al hacer mi queja, hacía una cara...en lugar de mostrar calidad en el servicio y dar solución al problema. Afuera del edificio dice que es un "hotel de 4 estrellas", a lo mucho alcanza las 3. Read more
    Genuine Hotels.com guest review
    3 night trip in Apr 2011
    A Traveller

    Hotel Fenix - Guadalajara
    5.0 / 5
    Outstanding
    "El personal es muy humano"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    En general el personal que trabaja en el hotel Fenix es muy amable y atento. Mi estancia fue de 15 días, tengo una niña especial que llevo a CRIT Guadalajara, y el personal del hotel se comportaron muy humanos con mi hija y con nosotros sus papás.
    Genuine Hotels.com guest review
    14 night trip in Mar 2011
    José Alberto A
    MX

    Hotel Fenix - Guadalajara
    3.0 / 5
    Good
    "COSTO TARIFA BENEFICIOS"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    EL HOTEL NO ES MALO, SIN EMBARGO POR LA TARIFA PAGADA SE PUEDE CONSEGUIR UNO CON TODOS LOS SERVICIOS EN LOS ALREDEDORES. LO MOSTRADO EN INTERNET NO ES LO QUE OFRECEN EN LAS HABITACIONES. POR OTRO LADO EL SERVICIO DE BOTONES EFECTIVAMENTE MUY AMABLES, INTENDENCIA, MANTENIMIENTO Y AMA DE LLAVES TAMBIEN.
    Genuine Hotels.com guest review
    1 night business trip in Jan 2011
    PABLO V
    MX

    Hotel Fenix - Guadalajara
    1.0 / 5
    Poor
    "MEJOREN LA LIMPIEZA Y MANTENIMIENTO DEL MISMO."

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    ESTA MUY VIEJO LE HACE FALTA ATENCION DEL PERSONAL, TANTO EN LA LIMPIEZA COMO EN EL MANTENIMIENTO
    Genuine Hotels.com guest review
    2 night business trip in Sep 2010
    GABINO M
    MX

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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    Review written by a customer who has booked on Hotels.com.
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