Hilton London Metropole - London 51.51866, -0.16828

The only thing that lets down this hotel is its location on the Edgware Road. It is a scruffy part of London and as such not the nicest of places to walk out from. We ate out for meals as the breakfast at £20 per head was just too expensive but then everything in London is. The room was fine but internet is another £15 per day.

Have been to Hilton Metropole for function.Room excellent with no noise from the street, a first for a stay in London. Great location opposite tube station as attending concert at Wembley and arriving late at night.

food left in room from last guest not clean

Great position - only 5-10 mins walk from Paddington and also across from Edgware Rd tube. Was disappointed that although we had booked for 3 (2 adults and 1 child) the room was only set up for 2 so had to phone to request more towels. Forgot our swim kits so couldn't use the pool (doh!). Room was very good, our son loved having a double bed to himself. Bit pricey once VAT added on, but was for birthday treats so felt justified.

Very good if very busy hotel only 5 mins by foot from Paddington Station. Staff were helpful, room service was excellent & the conference facilities were good. Only quibble - we could only get a twin room & it was small. Did get a great view over London as on 14th floor though

+ves: very well located esp the tube (egdeware station), full service hotel incl pool, steam, restaurants etc, very reasonable price for LN -ves: service OK but not great- asked for a baby cot twice - never arrived. Had to ask for voltage adapter twice before getting it- unhelpful in microwaving baby bottles etc.. In addition, the restuarant is very expensive I would go there again as on balance it was well worth the money

This hotel was the perfect location for a concert in Hydepark and some retail therapy. Right next to Edgeware Road Station. Oxford Street and Regent Street both within walking distance. A busy hotel and the only criticism was the queue for check in and out.

stayed at the hotel only 1 night and could not enjoy all facilities hotell is offering, unfortunately did not have any time to use swimpool etc.. Romms were clean, standard size, with coffee and tea in the room. I would recommend this hotel to my friends

The hotel is based in a perfect setting for travelling around London, 1 mins walk from the Edgeware Road tube station on the circle line so easy for hopping on and off for all the sights. The hotel is busy but not large enough not to feel overcrowded and the staff were excellent. The room was a little small for a queen deluxe but it was clean and the views were fantastic. The breakfast was very good We would stay there again.

The room is furnished in good taste and not too far from the lifts. The personelle was very helpful and caring.

I liked the hotel because it is well located (a few minutes from 2 different stations, including paddington where you can get the express train to heathrow) and edgward road, the service was also very good. I managed to have a room with a very nice view (including the london eye) and was very satisfied. Breakfast was not included in the price but was nice and the restaurants are good. Many options of asian/arab food around, I enjoyed the experience from check in to check out.

The public areas of the hotel were beautiful and the facilities were great. However the room was not up to standard. We booked a family room and after a long day all we wanted was a cup of tea when we got checked in. However we only had 1 cup for 4 people. We asked for extras and was supplied we 2 more, it still didn't add up. In addition to this we were only provided 2 towels for 4 people again we had to ask, but everything took over an hour to arrive. Not my best Hilton experience!!

I highly recommend this hotel. Service was excellent and the rooms very clean. Will be staying again.

Quite impressed with this hotel. Clean and modern rooms and good transport links close by. Tube station just over the road. The main compliment I can pay this hotel wouuld be for it's staff, they were excellent. The housekeeping staff were very attentive and helpful. The Concierge staff were also very knowledgable and could not do enough to help, made bookings for us very quickly.

This was a nice hotel; the rooms were comfortable and luxurious, large by European standards, and well decorated and designed. There were 5 restaurants and a lounge/bar and the staff was very accommodating, and the prices reasonable for London. However, the hotel was about three quarters up Edgeware road from Marble Arch. With the taxi fares we paid to get into West End, we could have afforded to spend a little more money for a more expensive, yet centrally located hotel. (If you are going to spend this much for a hotel, you aren't going to take the tube around. Anyway- the closest Tube stop, Edgeware Road, is on the District and Circle lines, so it is still a long trip on the Underground). If you are taking the bus or getting into Victoria or Kings Cross, this hotel is much too far away to get to with luggage. However, if you show up at Paddington, this hotel is only a couple blocks away. Another incident happened after a very good customer service experience. We showered and packed the morning we were going to check out, then put all of our bags in one room, and went down to breakfast, intending to come back up and freshen up before we left. When we got back upstairs, our rooms had been cleaned and the doors changed from our keys. The housekeeping manager was there, but he absolutely refused to let us back into our rooms. We made a complaint to the duty manager, but all he would do was shrug his shoulders. It was an unfortunate way to end an otherwise descent stay.

Centrally and convenient for London visits. Clean and effective rooms, but not very charming. Reception bar crowded with low service level. Checkin/outs are quite time consuming, if you're not a Club member.

The hotel itself was a fairly standard Marriott-- great, but not outstanding. Nothing extraordinary, but nothing to complain about either. The surrounding neighborhood is so-so and not really close to most tourist sights, but the location is quite close to Paddington Station and is within a block of the Edgeware Road station (there are two of these stations, which is a little confusing at first). Plus, there are several buses that go within blocks of the hotel and provide great sightseeing tours of the city on the way to other destinations (the #15 bus leaving from Paddington to the Tower of London is a great route)

NEIGHBORHOOD IS VERY ETHNIC (ARABS) BUT LIVELY AT NIGHT WITH THE RESTURAUNTS AND ARABIC SHISHA CAFES.

Liked: Good welcome, quick and efficient and friendly check in. Huge bed, very comfortable. Clean kettle, fully functional iron and big TV. Very clean and crisp bedding. Great location, handy for Paddington, next to Edgware Rd underground St. Great price. Disliked: Small bathroom, typical for London. Very expensive minibar. Limited supply of tea and coffee in room. Poor view - very close to opposite concrete building. Again typical for London.

Booked a family room which was large and on the top floor with fantastic views. Incredibly however it was a smoking room so had to change. Preferences are not guaranteed as they rarely are with hotels, but a smoking family room is surely crazy. Check in also never mentioned the smoking so it was a long hike up and then back with the luggage (I could have asked a porter I guess !) Replacement room too small for a family of four but let's face it it's only a place to rest. Buffet breakfast was good, huge choice. Location good as we were using Marylebone Station, and Edgware Road tube only a stone's throw away.

This hotel is very close to Metro. Very convenient.

The hotel gave us everything we needed. We would have liked to be closer to more attractions but that was our fault for not investigating the location. It was typical Hilton Service - othing to complain about - everyone was pleasant and professional. it was a good stay!

We stayed here for a girls weekend last weekend - the hotel is in a great location, a 5-10 minute walk to Oxford Street. Very clean hotel, room was fab (we stayed in the new wing as requested when we booked). Breakfast was great too. Only thing to fault was the bar was a little pricey, but there are so many bars in London to choose from this really doesn't matter!

unfortunately i had to stay whole week lomng

even though this a very large hotel (over 1,000 rooms) the service was very good, especially the desk staff who were very helpful. The buffet breakfast was very good too.

Good hotel, friendly and helpful staff, lovely breakfast and close to Edgeware Rd tube so ideal for visiting main sights in London. We got a 50% off rate in the sale, so was good value - not sure it was worth the full price, but would definitely stay here again.

Just a block from the underground station made this hotel in a perfect location for us. Because it's so big, our guided tours picked up here. We did not eat at any of the hotel's restaurants but the prices seeemed competitive. We walked to the Costa and Starbucks for coffee half the price of the one in the hotel. Also, across the street is the M and S market for a quick dinner or breakfast at a reasonable price. Our room was clean and comfortable. Plan on a line at the lobby concierge because this is a huge hotel. We would stay here again for sure!

This guest did not leave a comment.

This hotel is ideal if you want to get out of the hustle and bustle of London but don't want to be too far away. The staff were really helpful from the minute we arrived to the moment we left, very efficient and curteous (which is almost unheard of in London). We stayed in the West Wing of the hotel which was a Queens Deluxe room (really good offer on Hotels.com which was 50% off) for two nights and the room was spacious and very clean. The view wasn't great as there was scaffolding opposite but as we weren't in our room much then there was no problem. The breakfasts are buffet style and you can eat as much as you want, again the staff were really nice and friendly and the food was excellent and set you up for all the sightseeing and walking that you do in London. The sports bar was really good and if you get in for the happy hour period is really cheap for certain drinks (£2.20 for a pint of Becks!). Edgware Road tube station is virtually opposite the hotel and here you can get several lines into London - the Cirle, Bakerloo and the Hammersmith line all stop at Edgware road so it's really handy and are only a few stops away. Madamme Tussaurds is one stop away and Marble Arch and Hyde Park are a 10 minute walk straight down Edgware Road. I would definately return as it's ideal for the location, fantastic value for the price (look for discounts) and a really fantastic hotel with plenty of shops, cafes and restaurants within walking distance.

This guest did not leave a comment.

Room was good, could have had better towels and cleaner bath curtain. Breakfast was great. Staff friendly. Didn't really care for the area, but very close to railstation for outside travel, and right across the street for tube, which is very easy to all places of sight. Liked hotel, probably would'nt stay again because of surrounding area.

very big hotel was expecting mayhem at breakfast but was suprisingly well organised slight wait on sunday morning but once in no ques hotel staff were all friendly and helpful

Excellent location (walking distance from Paddington Station, Hyde Park and Oxford Street) but a massive hotel so if you are looking for peace and quiet, this hotel is not for you. Our room (Queen delux plus) was clean and spacious,but quite worn and in a need of a facelift. Especially the beds were sub-standard for a Hilton; the springs were hard and squeeky. The complimentary toiletries were lovely but the hairdryer in the room was quite useless, and the mirror in the room was so high that you couldn't even dream of using it sitting down. The breakfast was fabulous and the choice of foods extensive. The 2nd morning we had to have our breakfast in the Kings Suite (one of the banquetting rooms) because the main restaurant was full; hot foods were bit disappointing there as they were more lukewarm than hot. Dinner in the main restaurant and the food in the Asian restaurant up on the 23rd floor were excellent - not to mention the panoramic view from the 23rd floor! For some reason the housekeeping kept knocking on our door on the morning of the departure although there was still a couple of hours to go before the check-out time - not something you'd expect in a Hilton! But all in all we enjoyed our stay and although the bedroom was not quite up to the standard you'd expect from a Hilton, the other services compensated to it and the hotel was reasonably good value for money.

This guest did not leave a comment.

This guest did not leave a comment.

Centrally located, close to several Underground Stations. Buffet style breakfast was very good, with fresh fruits, yogurt, a variety of breads, eggs, coffee, teas, milk, deli meats, etc etc. Ask for a room in the west wing, it's the newer part of the hotel. Only complaint was the exhaust in the bathroom didn't work so it got foggy after a shower but not a big deal.

We chose this hotel as we had to pass through London on our way home after a long plane flight, and we wanted somewhere to recover. We were therefore disappointed to be told there were only smoking rooms available (we had booked the room six weeks beforehand to ensure we had a smoke-free room). After some discussion we were offered a non smoking room, but we had to pay extra as it was a better room than the one we booked. The hotel was very busy as there was a conference on - the public areas were crowded. The bedroom, while very spacious, was quite basic - furniture and carpets were old and shabby, taps needed repaired, no hairdryer. The windows were not ones that opened, so we had to depend on the air conditioning for fresh air which was not very comfortable. Plus points were the fairly large swimming pool, which was quiet after breakfast so we had a nice swim, the excellent cooked buffet breakfast, the late check-out time of 12 noon, and the proximity to Paddington station and Edgware Road tube. Most of the staff were very helpful too. Overall though, we would have expected more for the price we paid.

The Hilton was a nice hotel. The room was a very good size for London. We had four people with luggage and we were not crowded. Would stay there again. The staff very helpful.

We stayed three nights in May, nice rooms. Great service - professional staff. Neighborhood was full of Indian restaurants and markets. Quite a walk from Marble Arch, but close to Edgeware tube. The breakfast was the best part of the hotel - fantastic assortment of meats, breads, cereal, juices, and fruit.

Wonderful service. Rooms are small but very well laid out. I had a King Bed and it was very comfortable. Quiet and a good value. Did not have much to look at on TV without paying extra. Otherwise a great hotel.

This guest did not leave a comment.

we stayed 4 nights and thoroughly enjoyed our stay.the most positive points to note are the staff were so courteous,friendly and polite, secondly the breakfasts were fantastic- so much choice and as much as you could possibly eat.we didn't encounter any queue problems and we were there at half term so maybe they've addressed the issues raised from previous reviews or maybe we just timed it right in the mornings.all in all a great place to stay for a london break, no negative points to mention really, could have had more pillows on the beds but i'm sure we would've been given them if we'd asked- thats about all i can think of and that's so petty! a huge hotel but still friendly and welcoming , great for paddington station no worries about catching train home as we only had to walk less than 10 mins- no public transport needed

the hotel staff could not do enough, they left a birthday card and cake for my daughters birthday, the breakfast was fantastic, cant wait to visit again

Great location for Paddington Station, Edgeware Road underground ( good links to city) and Oxford Street., 10 minutes walk away. Hotel was large, but comfortable,all the staff were very friendly and willing to assist if necessary. The room was very good. Breakfast was superb, with lots of choice.

This guest did not leave a comment.

Even though we have booked the double non-smokers room, we were given the twin smoking room (different price on the website). So we have complained then the reception girl put us into the original requested room for the 2nd night. After we went back a few times, they gave us the upgrade room on the higher floor. Which was good. But they should had given this to us from the beggining as we had to put up with the very bad condition small room that we havent originally booked from the begening. We also asked some infomation at the desk, they gave us wrong information (Where is the closest stop etc). Also when we leave the bag, even though there was a long queue, the girl start taking the baggage from the very end of the queue. Even worse, when we get back to pick the bags up, the man told us there are no numbers on the card and there are 400 bags and impossible to find our bag. We found no communication between staff all together and they might need to get the proper training done at least. To have breakfast was very crowded and had to queue as well. I dont know what is their system but there are a few free seats anyway, I hope they can find the better way to sort this problem out for the future guests.

The lobby and facilites were great but the only complaint i have i that the room was very small and pokey & the windows didn't open at all so it was very stuffy. The staff were very pleasent & the buffet breakfast was excellent

The London Metropole has an excellent location. There is a tube stop a block away, and there is a Marks and Spencer store(that sells some food items) right across the street. I don't think that the area is that great at night. There is a Costa coffee shop in the lobby, but there is one directly across the street from the hotel. The price of the coffee in the lobby is over double the outside location. The eating places in the hotel, are very pricey. We ate there when it was covered by our tour. We actually stayed there twice on this trip. The first room was on the 11th floor, and was very small. You had to climb over a corner of the bed to access another part of the room. The second time we wre there, we were on the 17th floor. The room was much bigger, and comfortable. We could see the London Eye and Big Ben from our window. The staff was very nice and helpful.

arrived after 11 pm. Girl at reception very friendly and helpful. Upgraded my room. Room was large comfortable and clean. Buffet breakfast was included in the price and there was a good selection of items. Hotel is convenient for Paddington station and close to Edgware Road tube. Would stay here again.

We had booked for 2 nigthts. Upon arrival we were told that the non-smoking room we had booked was not available and we would be upgraded to Deluxe Room but it is a "smoking room". We declined so the receptionist said that it had "just been refurbished and there should be no smell of smoke". We were tired from travelling and in need of rest but we should have complained and asked for a different room because the room was not free from smells and the corridor had that lingering whiff of cigarette smoke which will be familiar to all non-smokers. We were also very surprised at the size of the room as it was very compact and much smaller than any other room I had stayed in across the whole country including London. This was a surprise as I had stayed at the Metropole as a business traveller previously and the room was quite spacious. If I decide to stay at this hotel again I will be making sure that the room is "non-smoking" and of a reasonable size where one is able to "swing a cat". Overall we were disspapointed with the hotel due to the poor quality room - which was supposed to be Deluxe. We felt a little bit conned. That said the staff were pleasant and the ground floor area with coffee bar, bars and restaurant is nice enough. Location is okay and within walking distance of Oxford Street on a dry day. May be a bit far if carrying bags and yu're not too fit. There is a tube nearby or there are always taxis outside the main entrance.