Hilton London Metropole - London 51.51866, -0.16828

The hotel itself was a fairly standard Marriott-- great, but not outstanding. Nothing extraordinary, but nothing to complain about either. The surrounding neighborhood is so-so and not really close to most tourist sights, but the location is quite close to Paddington Station and is within a block of the Edgeware Road station (there are two of these stations, which is a little confusing at first). Plus, there are several buses that go within blocks of the hotel and provide great sightseeing tours of the city on the way to other destinations (the #15 bus leaving from Paddington to the Tower of London is a great route)

NEIGHBORHOOD IS VERY ETHNIC (ARABS) BUT LIVELY AT NIGHT WITH THE RESTURAUNTS AND ARABIC SHISHA CAFES.

Liked: Good welcome, quick and efficient and friendly check in. Huge bed, very comfortable. Clean kettle, fully functional iron and big TV. Very clean and crisp bedding. Great location, handy for Paddington, next to Edgware Rd underground St. Great price. Disliked: Small bathroom, typical for London. Very expensive minibar. Limited supply of tea and coffee in room. Poor view - very close to opposite concrete building. Again typical for London.

Booked a family room which was large and on the top floor with fantastic views. Incredibly however it was a smoking room so had to change. Preferences are not guaranteed as they rarely are with hotels, but a smoking family room is surely crazy. Check in also never mentioned the smoking so it was a long hike up and then back with the luggage (I could have asked a porter I guess !) Replacement room too small for a family of four but let's face it it's only a place to rest. Buffet breakfast was good, huge choice. Location good as we were using Marylebone Station, and Edgware Road tube only a stone's throw away.

This hotel is very close to Metro. Very convenient.

The hotel gave us everything we needed. We would have liked to be closer to more attractions but that was our fault for not investigating the location. It was typical Hilton Service - othing to complain about - everyone was pleasant and professional. it was a good stay!

We stayed here for a girls weekend last weekend - the hotel is in a great location, a 5-10 minute walk to Oxford Street. Very clean hotel, room was fab (we stayed in the new wing as requested when we booked). Breakfast was great too. Only thing to fault was the bar was a little pricey, but there are so many bars in London to choose from this really doesn't matter!

unfortunately i had to stay whole week lomng

even though this a very large hotel (over 1,000 rooms) the service was very good, especially the desk staff who were very helpful. The buffet breakfast was very good too.

Good hotel, friendly and helpful staff, lovely breakfast and close to Edgeware Rd tube so ideal for visiting main sights in London. We got a 50% off rate in the sale, so was good value - not sure it was worth the full price, but would definitely stay here again.

Just a block from the underground station made this hotel in a perfect location for us. Because it's so big, our guided tours picked up here. We did not eat at any of the hotel's restaurants but the prices seeemed competitive. We walked to the Costa and Starbucks for coffee half the price of the one in the hotel. Also, across the street is the M and S market for a quick dinner or breakfast at a reasonable price. Our room was clean and comfortable. Plan on a line at the lobby concierge because this is a huge hotel. We would stay here again for sure!

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This hotel is ideal if you want to get out of the hustle and bustle of London but don't want to be too far away. The staff were really helpful from the minute we arrived to the moment we left, very efficient and curteous (which is almost unheard of in London). We stayed in the West Wing of the hotel which was a Queens Deluxe room (really good offer on Hotels.com which was 50% off) for two nights and the room was spacious and very clean. The view wasn't great as there was scaffolding opposite but as we weren't in our room much then there was no problem. The breakfasts are buffet style and you can eat as much as you want, again the staff were really nice and friendly and the food was excellent and set you up for all the sightseeing and walking that you do in London. The sports bar was really good and if you get in for the happy hour period is really cheap for certain drinks (£2.20 for a pint of Becks!). Edgware Road tube station is virtually opposite the hotel and here you can get several lines into London - the Cirle, Bakerloo and the Hammersmith line all stop at Edgware road so it's really handy and are only a few stops away. Madamme Tussaurds is one stop away and Marble Arch and Hyde Park are a 10 minute walk straight down Edgware Road. I would definately return as it's ideal for the location, fantastic value for the price (look for discounts) and a really fantastic hotel with plenty of shops, cafes and restaurants within walking distance.

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Room was good, could have had better towels and cleaner bath curtain. Breakfast was great. Staff friendly. Didn't really care for the area, but very close to railstation for outside travel, and right across the street for tube, which is very easy to all places of sight. Liked hotel, probably would'nt stay again because of surrounding area.

very big hotel was expecting mayhem at breakfast but was suprisingly well organised slight wait on sunday morning but once in no ques hotel staff were all friendly and helpful

Excellent location (walking distance from Paddington Station, Hyde Park and Oxford Street) but a massive hotel so if you are looking for peace and quiet, this hotel is not for you. Our room (Queen delux plus) was clean and spacious,but quite worn and in a need of a facelift. Especially the beds were sub-standard for a Hilton; the springs were hard and squeeky. The complimentary toiletries were lovely but the hairdryer in the room was quite useless, and the mirror in the room was so high that you couldn't even dream of using it sitting down. The breakfast was fabulous and the choice of foods extensive. The 2nd morning we had to have our breakfast in the Kings Suite (one of the banquetting rooms) because the main restaurant was full; hot foods were bit disappointing there as they were more lukewarm than hot. Dinner in the main restaurant and the food in the Asian restaurant up on the 23rd floor were excellent - not to mention the panoramic view from the 23rd floor! For some reason the housekeeping kept knocking on our door on the morning of the departure although there was still a couple of hours to go before the check-out time - not something you'd expect in a Hilton! But all in all we enjoyed our stay and although the bedroom was not quite up to the standard you'd expect from a Hilton, the other services compensated to it and the hotel was reasonably good value for money.

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Centrally located, close to several Underground Stations. Buffet style breakfast was very good, with fresh fruits, yogurt, a variety of breads, eggs, coffee, teas, milk, deli meats, etc etc. Ask for a room in the west wing, it's the newer part of the hotel. Only complaint was the exhaust in the bathroom didn't work so it got foggy after a shower but not a big deal.

We chose this hotel as we had to pass through London on our way home after a long plane flight, and we wanted somewhere to recover. We were therefore disappointed to be told there were only smoking rooms available (we had booked the room six weeks beforehand to ensure we had a smoke-free room). After some discussion we were offered a non smoking room, but we had to pay extra as it was a better room than the one we booked. The hotel was very busy as there was a conference on - the public areas were crowded. The bedroom, while very spacious, was quite basic - furniture and carpets were old and shabby, taps needed repaired, no hairdryer. The windows were not ones that opened, so we had to depend on the air conditioning for fresh air which was not very comfortable. Plus points were the fairly large swimming pool, which was quiet after breakfast so we had a nice swim, the excellent cooked buffet breakfast, the late check-out time of 12 noon, and the proximity to Paddington station and Edgware Road tube. Most of the staff were very helpful too. Overall though, we would have expected more for the price we paid.

The Hilton was a nice hotel. The room was a very good size for London. We had four people with luggage and we were not crowded. Would stay there again. The staff very helpful.

We stayed three nights in May, nice rooms. Great service - professional staff. Neighborhood was full of Indian restaurants and markets. Quite a walk from Marble Arch, but close to Edgeware tube. The breakfast was the best part of the hotel - fantastic assortment of meats, breads, cereal, juices, and fruit.

Wonderful service. Rooms are small but very well laid out. I had a King Bed and it was very comfortable. Quiet and a good value. Did not have much to look at on TV without paying extra. Otherwise a great hotel.

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we stayed 4 nights and thoroughly enjoyed our stay.the most positive points to note are the staff were so courteous,friendly and polite, secondly the breakfasts were fantastic- so much choice and as much as you could possibly eat.we didn't encounter any queue problems and we were there at half term so maybe they've addressed the issues raised from previous reviews or maybe we just timed it right in the mornings.all in all a great place to stay for a london break, no negative points to mention really, could have had more pillows on the beds but i'm sure we would've been given them if we'd asked- thats about all i can think of and that's so petty! a huge hotel but still friendly and welcoming , great for paddington station no worries about catching train home as we only had to walk less than 10 mins- no public transport needed

the hotel staff could not do enough, they left a birthday card and cake for my daughters birthday, the breakfast was fantastic, cant wait to visit again

Great location for Paddington Station, Edgeware Road underground ( good links to city) and Oxford Street., 10 minutes walk away. Hotel was large, but comfortable,all the staff were very friendly and willing to assist if necessary. The room was very good. Breakfast was superb, with lots of choice.

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Even though we have booked the double non-smokers room, we were given the twin smoking room (different price on the website). So we have complained then the reception girl put us into the original requested room for the 2nd night. After we went back a few times, they gave us the upgrade room on the higher floor. Which was good. But they should had given this to us from the beggining as we had to put up with the very bad condition small room that we havent originally booked from the begening. We also asked some infomation at the desk, they gave us wrong information (Where is the closest stop etc). Also when we leave the bag, even though there was a long queue, the girl start taking the baggage from the very end of the queue. Even worse, when we get back to pick the bags up, the man told us there are no numbers on the card and there are 400 bags and impossible to find our bag. We found no communication between staff all together and they might need to get the proper training done at least. To have breakfast was very crowded and had to queue as well. I dont know what is their system but there are a few free seats anyway, I hope they can find the better way to sort this problem out for the future guests.

The lobby and facilites were great but the only complaint i have i that the room was very small and pokey & the windows didn't open at all so it was very stuffy. The staff were very pleasent & the buffet breakfast was excellent

The London Metropole has an excellent location. There is a tube stop a block away, and there is a Marks and Spencer store(that sells some food items) right across the street. I don't think that the area is that great at night. There is a Costa coffee shop in the lobby, but there is one directly across the street from the hotel. The price of the coffee in the lobby is over double the outside location. The eating places in the hotel, are very pricey. We ate there when it was covered by our tour. We actually stayed there twice on this trip. The first room was on the 11th floor, and was very small. You had to climb over a corner of the bed to access another part of the room. The second time we wre there, we were on the 17th floor. The room was much bigger, and comfortable. We could see the London Eye and Big Ben from our window. The staff was very nice and helpful.

arrived after 11 pm. Girl at reception very friendly and helpful. Upgraded my room. Room was large comfortable and clean. Buffet breakfast was included in the price and there was a good selection of items. Hotel is convenient for Paddington station and close to Edgware Road tube. Would stay here again.

We had booked for 2 nigthts. Upon arrival we were told that the non-smoking room we had booked was not available and we would be upgraded to Deluxe Room but it is a "smoking room". We declined so the receptionist said that it had "just been refurbished and there should be no smell of smoke". We were tired from travelling and in need of rest but we should have complained and asked for a different room because the room was not free from smells and the corridor had that lingering whiff of cigarette smoke which will be familiar to all non-smokers. We were also very surprised at the size of the room as it was very compact and much smaller than any other room I had stayed in across the whole country including London. This was a surprise as I had stayed at the Metropole as a business traveller previously and the room was quite spacious. If I decide to stay at this hotel again I will be making sure that the room is "non-smoking" and of a reasonable size where one is able to "swing a cat". Overall we were disspapointed with the hotel due to the poor quality room - which was supposed to be Deluxe. We felt a little bit conned. That said the staff were pleasant and the ground floor area with coffee bar, bars and restaurant is nice enough. Location is okay and within walking distance of Oxford Street on a dry day. May be a bit far if carrying bags and yu're not too fit. There is a tube nearby or there are always taxis outside the main entrance.

The Hilton Metropole exceeded our expectations - it was a most enjoyable stay. The staff were friendly and helpful. The bar at the top of the tower is a must - amazing views of London. Very central to all locations only a small tube ride to West End.

We decided to stay in a Hilton because we expected a certain level of service and unfortunately it just did not measure up to standards. Everything seemed to be too much trouble for staff. We ordered a fridge for personal use and it hadn't been cleaned. It was disgusting but we received no apology and the problem took 3 phonecalls and 2 hours to sort out. The ice machine on our floor was broken but nobody seemed to care. Everything we ordered to our room took more than one phoncall and a 1-2 hour wait. The room itself was lovely, no problems there (apart from staring at a brick wall but you have to pay more for any kind of view). The hotel itself is ok. My mother has a phobia of lifts and they didn't have stairs so she had to walk up the dingy fire escape stairs which wasn't very nice. The pool is way too small for a hotel with such capacity. There just wasn't room to swim due to the number of people there at most times of the day. It is in a good location though with Paddington station 5-10 minutes walk away and lots of nearby shops.

Very central hotel. Oxford St. only 10 mins walk away. Breakfast fab. Staff ver helpful

We went with our one year old and had a brilliant time. The cot was ready in our room when we arrived and the room was spotless. We were welcomed by the living well staff when we took the baby to the swimming pool and breakfast was a real treat. Staff really helpful.

This hotel was in a great location right beside a circle line underground station which made it very easy to get around London for a first timer!! Large lounge area and reception however twin room was a bit on the small side but tidy and clean. Found it difficult to make an international call from the room but overall great hotel.

I've stayed in this hotel on a number of occasions now and have always found a great level of consistency. The hotel has very polite staff, excellent room conditions, a great level of cleanliness, excellent breakfast and other facilities. It's a very busy hotel which you would come to expect from it's location which is ideal for a nice walk or taking the London Underground. Oxford Street is twenty minutes walk and Hyde Park around the same. I will definitely stay again on future visits to London. However if you want a quieter Hotel then this might not be the one for you although the rooms are well sound proofed.

There were 7 travelling in our party so we needed to book two rooms with two beds in each, when we arrived at hotel it was three hours before check in but the staff were so helpful and checked us in immediately and went out of their way to find rooms next to each other to make it more convenient. We food was excellent both in the evening and the buffet breakfast the next morning. There was building work going on across the road from our room but this did not disturb at all. Would use hotel again when in London

This hotel was definitely nice and clean enough to have a great stay, but I would expect more from a Hilton. The rubber bath mat was completely moldy on the bottom and the bed and pillows werent as comfortable as I would like. We did ask for new pillows and they gave us really nice feather pillows. The service is excellent and very punctual. The room was a good size. If you just want a place to stay and not feel gross when sleeping and showering then this place is perfect for you. If you want a hotel that is extrodinary and above average, then this hotel is not for you.

We decided to do London, found this hotel due to its proximity to Paddington. Very luxurious, clean, lovely hotel. All the staff very courteous and helpful. We stayed in a deluxe queen room as there was four of us it was wonderful. Very spacious, all the usual comforts and we had views across London. Just across the road from the tube which we took. We purchased a day travel ticket for us all working out thirteen pounds. A bargain for a days travel either bus or tube. Whilst we were staying we took the opportunity to see a West End show, Mama Mia it was fantastic. We did most of the sights but next time do the rest. We certainly shall be returning. The hotel made our stay really luxury, there was also a pool which we didnt have time to fit in.

Stayed for three nights over Easter break. Friendly staff, family and business oriented. Adequate breakfast buffet. Good housekeeping. Fast lifts. Small pool for hotel size. Corridor carpets stained with signs of wear.

This hotel is big with 1053 rooms but the service we receive was excellent with a tube station close by and the bus stop close its great. With 140 different items to pick at breakfast you will not go hungry.

This is a really big hotel; 1,000 rooms plus and it shows around breakfast time which is in the conferencing suits. However, each one of the staff was personable, polite and pleasant, giving us a small hotel experience. It is a credit to the management to have such commitment to service demonstrated by so many people, well done! A staff member in the shop was rude, argumentative and disrespectful. I'm sure it won't take the management long to find her out. We didn't let her spoil our high opinion of her colleagues. We will be back.

Very disapponinting. Rude and condecending staff. Arrived at hotel, left waiting 2hrs for Key (friend on later flight with visa card), would except passport or laser, asked me to walk in rain, with case to find an Atm because there machine was out of order. The list is endless......

One would expect more from a Hilton Hotel. For a Hilton the room was very small. I could feel the springs of the bed. The wireless internet did not work, the shower water pressure was low and the aircon worked on and off. But then, compared with other hotels in London it was good, the standard in London is low unless one goes to the top hotels and pays top dollar.

This hotel is well situated just a short walk away from Paddington station and the Heathrow Express. At hand for tube access are the Bakerloo and District and Circle lines. The hotel is large but never forgets the personal touch when dealing with guests. The breakfast buffet is expansive but the view from our window was a building site and its overlooking builders next-door. The location map wrongly positions this hotel, it is at the junction of Pread st. and Edgeware Road.

Had a room on the 14th floor with fantastic views. Great central position and comfortable room. Only downside was that the swimming pool was freezing.