"Room not ready at the check in time."
Rooms should be ready at 4:00pm. But when we arrived at 4:10pm, one of our booked room still not ready for us to check in. It took some time to get ready.(the staff told us, it should be ready when we came back from our dinner.)Genuine Expedia guest review
This is an economical choice for anyone looking for a place to spend a night or two. The best part of this hotel is the staff: very friendly and helpful!! The rooms are very good and offer a choice of a firm or soft pillow. I am a bit of a clean freak so I didn't like the fact that there was a long strand of hair on one of the bed pillows. Also, the […] shower inexplicably flooded the bathroom both times we used it. Overall, the hotel seems fairly new. Read moreGenuine Expedia guest review
Only comment is the pool, they have a banner as a divder between indoor and outdoor. The banner has a 3ft opening. There's a traffic congestion when there are more than 1 person swimming.Genuine Expedia guest review
"Comfortable for expoaring the reagion"
We booked family vacation in the very last moment. The Hotel management is very good, polite, helpful . Breakfast was very good . Worth to spent some extra $ for it. Swimming pool area is a bit limited ,with a weird divided plastic wall , but maybe this make a sense in the winter . Rooms are with aircon , but windows also could be opened . Despite of […] the proximity of the highway ,there isn't any noise. We liked our stay in general. Read moreGenuine Hotels.com guest review
Very comfortable. Clean pool and hot tub was amazing.Genuine Hotels.com guest review
"Nice hotel in good location"
Holiday Inn is a nice hotel with clean rooms and a very helpful front desk staff. It is located eastbound on Highway 97 in West Kelowna. Restaurant on site a little pricey, but it shares a parking lot with Boston Pizza and Dairy Queen, so lots to choose from for food.Genuine Hotels.com guest review
"Ft. desk Janice you are wonderful"
She made my stay. She took it on her self to help me in a rather complicate situation I found myself in. Thanks again. All the other staff were very friendly and helpful as well.Genuine Hotels.com guest review
Good hotel. Great value. Perfect place to drop your bags and get out to enjoy the rest of the Okanagan.Genuine Hotels.com guest review
New and clean. Arrived at 2pm and were told check in is 4 pm. They said they would try to have our room ready in an hour so we got in by 3. The room they have us was handicapped. Never told us that. After we unpacked we decided this was not for us. Only one sink, a low mirror we had to crouch down to etc. so we asked to get moved. Why would they assign […] a handicapped room? We paid extra $20 per night for breakfast. Don't do that there is no benefit only a downside. Firstly you pay tax when you book when breakfast is included. They give you a $20 voucher for the attached restaurant which adds tax on again but will not allow you to use the voucher value for tax or tip. You may as well just walk in and pay cash for breakfast. Or, you have the option to go somewhere else for breakfast if the restaurant or menu does not suit you. Restaurant was slow and we ordered dry toast and got heavily buttered. No big deal but they just didn't seem to have it all together. Read moreGenuine Hotels.com guest review
Convenient if you're staying in West Kelowna, nothing spectacular but clean and functional.Genuine Expedia guest review
"Great bed and quiet"
Good stay and a great sleep, the bed was super comfortable. The pool is a little less than exciting but hot tub was nice and it was all clean and well looked after.Genuine Hotels.com guest review
"I would stay here again@"
We got a corner room on the 4th floor. It had an amazing view. The pool and hot tub outside is the perfect way to end the night (under the stars). The complimentary cookies and lemonade in the lobby was totally unexpected and a pleasant surprise. The staff was very nice and helpful.Genuine Expedia guest review
The cleanliness of the room is pleasing,staffs are friendly but the amenities are disappointing,especially the swimming pool.The swimming pool is literally indoor-outdoor pool that means=one pool seperated by a plastic colored curtain ! You can't use the pool because it is freezing cold.I told the staff they said they well see what they can do but nothing […] happens so the pool is totally useless.Since you can't use the pool,the hot tub is crowded-just one small hot tub for the entire hotel. Read moreGenuine Expedia guest review
Great Hotel! Keep up the Great Service Holiday Inn West KelownaGenuine Hotels.com guest review
"Very comfortable nights rest"
Would come againGenuine Hotels.com guest review
Seems to be relatively new. Enjoyed our stay. Large room, clean. Great service. Only issue was access from the highway when travelling south. Poor or non-existent signage. Otherwise great place to stay.Genuine Hotels.com guest review
"Good place to stay"
Clean room, perfect service, pool and whirpool. Everything was OK. Appreciate vending machines. Great place to stay on your way.Genuine Expedia guest review
"A pleasant stay..."
very good experience, clean, good amenities, well located, easy access to vineyards, downtown and great trails around...We'll go back...Genuine Expedia guest review
Had a marvelous time and the hotel was great!!!!!!!! The service at the front desk was quick and they were very polite. They gave out free cookies which was greatly appreciated. The room was clean and the air conditioner worked. The pool, hot tub and gym were very clean and we greatly enjoyed ourselves using these facilities. Overall, we had a great […] stay at this hotel!!! Read moreGenuine Hotels.com guest review
"Quality customer service"
Staff was outstanding, ensuring that everything needed was taken care of. Convenient location situated between the two locations where meeting were scheduled. Rooms clean, spacious.Genuine Hotels.com guest review
"Outstanding customer service"
The hotel staff were very organized when we arrived with our team of 16-18 year old boys. This had to be the easiest checkin that we have had. The hotel is very clean and well maintained. Rooms are large, clean and comfortable. Restaurants are nearby in walking distance. We will be back! Cloverdale AAA Midget Baseball TeamGenuine Hotels.com guest review
Not a bad location. Close to a couple of restaurants. Very thin walls. Noisy. Young staff.Genuine Expedia guest review
"average room, ok pool, nice hot tub"
The room was average, OK for the price. The faucet was dated and was a bit difficult to use. No bkfst and no microwave or fridge. Had a good size pool and a nice hot tub. All in all nothing fancy but good for a stop over.Genuine Expedia guest review
We were on a family trip and stayed for one night. It was clean and comfortable. Not luxurious or like some of the local waterfront resorts, but we knew that going in. Since we went in the spring, we might have stayed at a lakeside resort for the same or similar price. Next time we probably will. That said, nothing to complain about really. It was quiet, […] convenient and the breakfast was good. Read moreGenuine Hotels.com guest review
"Clean and very comfortable"
We highly recommend this hotel, the staff are very helpful and pleasant, and we ate in the Gate Keeper Restaurant a couple of times, and both times, the food and service was excellent. Have stayed in this hotel before, just after it opened, and it is still very clean and comfortable.Genuine Expedia guest review
Friendly staff, nice facilities, good food, excellent stay.Genuine Expedia guest review
"West Kelowna visit"
Really enjoyed the breakfast room service. Fast service with good food.Genuine Expedia guest review
"good loaction when entering West Kelown- Westban"
would not stay againGenuine Hotels.com guest review
nice and comfy!!Genuine Hotels.com guest review
I was'nt impressed by the resturant the service was very slow and we had to wait over thirty minutes before our Food was served.Genuine Expedia guest review
service excellentGenuine Hotels.com guest review
very clean and friendly staffs. right beside hwy. very convinence.Genuine Hotels.com guest review
"Great Option if you are passing by the area"
We just needed to stay somewhere clean and quiet in the mid way of our trip.This was a good option. Not the best but clean enough. Only tip I can give you is that, although it say Breakfast included, they will charge you if you go above 20$, and kids eat free. For two adults we ended up paying 16$+tip in top of the 20$ coupon. Over all I am happy with […] the stay Read moreGenuine Hotels.com guest review
Not sure if Hotel.com or Holiday Inn is responsible. King leisure room was reserved and paid for 3weeks prior to stay. We were given a queen room with sofa bed. The room was dirty and I would not of sat on the sofa never mind slept on it. The furniture was thread bare and very dirty. As room was on the bottom floor I would not be surprised if it was […] a pet room. As we do use hotels frequently I must give this one an unsatisfactory rating and would not recommend. Very unsatisfied patron! Read moreGenuine Hotels.com guest review
"Ok for a short stay."
For a one night or short trip this was a decent hotel. The food in the restaurant attached was good. The cleaning solutions they use in the hallways was too strong, but the rooms were fine as were the beds for sleeping. Not a lot of amenities for a longer stay, but the people were friendly and accomodating.Genuine Expedia guest review
Would stay here again. The staff was very friendly and helpful. the room was Comfortable.Genuine Hotels.com guest review
"a little far from the airport"
Stay was short but good. rooms were clean and well equiped. Unfortunatley the restaurant/bar was closed for the day before 8PM but fortunately there is a Boston Pizza in the same parking lot. The only problem was when I search for hotels near the airport this one came at 7.4 KLMS away. Unfortunatley it was close to a 70.00 cab ride both ways. We were […] just overnighting on the way back from Mexico so it was a long ride in the evening and super early morning to catch our flight. No issues with the hotel but if you want something close to the airport this isn't the one. Read moreGenuine Hotels.com guest review
"Very friendly staff"
Very friendly staff. Pool was great but due for a little update and some lounging furnitureGenuine Hotels.com guest review
"one o f the best places I have stayed in Canada"
I thought most verything about my stay at the West Kelowna Holiday Inn was first rate. That included the staff behind the front desk and also the employess in the adjoining restaurant. The food was good too. The one negative I would like to see improved was the wine and beer lists. Most particularly the Beer list,this did not include any local microbreweries […] such as the Tree Brewery of Kelowna Read moreGenuine Hotels.com guest review
"Average Place to Lay Your Head"
We were visiting the area to see our grandsons. Our selection to choose a hotel was location, amenities and cost. The front desk clerk was friendly but seemed to not be listening especially when he could not find our reservation because he did not even have a close guess on our last name after we just said it. Room was clean and spacious. We have no […] idea why we were given a handicapped room, my hubby is 6'3" so alot of the features were too low for him. We brought our grandsons to the hotel so they could play in the pool. This pool is not for younger children as the shallowest part (at both ends of the pool) is 3 1/2 feet. The hot tub however was great. We did check out the lounge during our stay and this was definitely the best part of the stay as the lounge and restaurant staff were friendly and the customer service was great. We tried some appies and the food was excellent. This hotel is only a short distance to a shopping district. If we were in this area again we would not choose this hotel as it did not meet our expectations and needs. However this hotel may work well for others. Read moreGenuine Hotels.com guest review
"close to where I needed to be"
Very helpful and knowledgeable staff.. Enjoy my stay.Genuine Hotels.com guest review
"good place to stay"
The gentleman that checked us in really was not helpful, very pleasant and polite tho.I asked him a few fairly straightforward, simple questions about things to do with the hotel and things in the area and he couldn't answer them. I was very surprised, after my 1 night stay I had the answers as I figured it out myself!Genuine Expedia guest review
My two sons and I checked in here late Friday evening after escaping a dreadful experience at another hotel. Perhaps it was just the difference between the two experiences but our stay here was excellent. The room was big and clean and comfy, and the staff were so knowledgeable and super friendly. We felt welcomed and at home. The kids loved the indoor/outdoor […] pool as well! We had room service from the on site restaurant for breakfast and it was delicious. A bit more than we'd usually pay but that's usual for room service I imagine! Overall and excellent stay. :) Read moreGenuine Expedia guest review
"Great 3 days"
Friendly staff,clean and comfortable rooms. Very welcoming. Would recommend to all my friends,Genuine Expedia guest review
"holiday Inn West Kelowna British Columbia"
Staff was very helpfull and courtous. WE have stayed there before and that is why we went backGenuine Hotels.com guest review
"Stay for work but not pleasure"
room was okay cheap compact fluorescent lights take away from comfort level of room , they were so harsh they caused a migrane. Staff was great. Restarunt in hotel closes early, Boston pizza is close by. Access and signing when comeing from the east (airport ) is poor.Genuine Hotels.com guest review
"Restaurant is expensive"
When we stayed there in June 2011, we were given a voucher for the restaurant for $20 off our meal. We charged the meal to our room and used the voucher, but on check out the voucher had not been applied and we were being charged for the whole cost. 2 days later they finally fixed it for us, but it shouldn't have been that difficult. There is a really […] good place to eat right across the street (The Cherry Pit). Prices are about 1/3 that of the in house restaurant and the food was better. Read moreGenuine Expedia guest review
"Westbank Holiday Inn Express"
We picked this hotel b/c it was the cheapest and we were only staying there for one night so we didn't want to pay to much. So the price was great, very comfy beds over all a very nice place to say.Genuine Hotels.com guest review
"Holiday Inn West Kelowna"
New, clean, comfortable! Exactly what we expected, were very satisfied.Genuine Hotels.com guest review
"Holiday Inn West Kelowna"
Knowing nothing about the area, we choose the hotel over the internet. The room was clean and the hotel staff were very friendly and accommodating. The room (3rd fl) seemed very warm when we arrived (Sept. 8) - the AC in the room worked on a LO setting even when turned to HI. The indoor/outdoor pool was clean and refreshing during the hot spell. The […] location of the hotel was on the outskirts of West Kelowna and about a 20-30 min. drive to Kelowna. If we had known, we would have tried to find a hotel closer to the center of the city. The only real complaint we had was with the hotel owned by the hotel. Service was non-existent! We were seated in a nearly empty restaurant (6 additional ppl) and were given glasses of water and a menu. When no one came to ask for our order after a 20 min. wait, we left and went next door to a Boston Pizza that served us immediately. Needless-to-say, the hotel restaurant got NO service from us! Read moreGenuine Hotels.com guest review
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