All hotels in San Francisco, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2620 Jones Street, San Francisco, CA, 94133, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 1,454 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great hotel in a great location. The room was very nice and the bed was very comfortable. It's very close to both Ghiradelli Square and Fisherman's Wharf. I would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Feb 15, 2015
Patty
US
5.0 / 5Outstanding
"San Fran"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel!!
Genuine Hotels.com guest review
1 night family trip Feb 12, 2015
Jennifer
US
5.0 / 5Outstanding
"Cozy and nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Family trip to S.F. This is my second stay here, and I would recommend. Staff is always friendly, hotel is nice especially for the price and the surrounding options. Beds are extremely comfortable. Rooms are cozy and street view rooms have cute little bay windows with seat cushions. I love it here!
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
Angela
US
4.0 / 5Excellent
"Nice hotel, very close to Fishermans Warf."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Was able to walk to just about everything we wanted to see and do.
Genuine Expedia guest review
Other trip Feb 17, 2015
Paul from Arizo
US
5.0 / 5Outstanding
"Great hotel in the heart of SF Bay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful hotel with very comfy beds and a big tv with lots of channels! Room was bigger than it looked in pictures and the staff was very friendly. Awesome wine bar down stairs and walking distance to everything San Francisco! Will definitely be going back soon.
Genuine Expedia guest review
Other trip Feb 16, 2015
Rachel
US
4.0 / 5Excellent
"Great location, thin walls"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just a couple of blocks from Fisherman's Wharf, and right off of Columbia Ave which runs right through downtown SF. Walls are a bit thin and beds a bit creeky as we unfortunately found out at 5:30am from a neighboring room. Other than that, everyone was friendly and the location was great. Even found a couple of great places to eat within a block or two. (non-wharf eateries, so we had options)
Genuine Hotels.com guest review
3 night romance trip Feb 5, 2015
Heng
US
5.0 / 5Outstanding
"Excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was perfect! Friendly staff! Walking distance to lots of attractions and restaurants.
Genuine Hotels.com guest review
1 night business trip Feb 9, 2015
Nicole
US
5.0 / 5Outstanding
"Fishermans warf"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were hardly in our room but anything we needed staff was always friendly and helpful!
Genuine Expedia guest review
Other trip Feb 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Staff, Great Location, Very Clean!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was so friendly & helpful!!
Genuine Hotels.com guest review
3 night business trip Feb 5, 2015
Sally Shelley
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The whole experience was great. Nothing about my stay there was negative. They were so nice and accommodating. The location was perfect. Walking distance to most attractions. I will be staying at this hotel again.
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
good experience, traveled with my family with two teenagers.
Genuine Expedia guest review
Other trip Feb 9, 2015
Daniel
US
4.0 / 5Excellent
"Great location & pricey breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Solid hotel and great location! Breakfast was a bit pricey for the selection though.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2015
A Traveler
US
4.0 / 5Excellent
"One night to visit San francisco"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, easy walk to Fishermans Wharf. Ate at Scomas.
Genuine Expedia guest review
Other trip Feb 7, 2015
tommy
US
3.0 / 5Good
"Nice but do not stay on the street side"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    -
Just do NOT stay on the street side or loading as Put me. Awake at 2:30am each morning... Loud cars and trucks.
Genuine Expedia guest review
Other trip Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel, 2 blocks from the wharf"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time on our trip and a lot of that was due to a great hotel for a good deal. There are a lot of expensive options in the city, but I feel like we got a deal for such a nice hotel. The bed was very comfortable, everything was clean. We loved that the hotel was only two blocks from the wharf. It was easy to get to and it was easy to get on public transit (only a block from the hotel for the bus). Parking was pretty costly, but probably normal in a big city. We would highly recommend this hotel. No complaints. The concierge staff was extremely helpful answering questions about the best transit deals and recommendations for dinner and outings.
Genuine Expedia guest review
Other trip Feb 6, 2015
Tara
US
5.0 / 5Outstanding
"Pier 2620, wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beds very comfortable, staff very friendly! No complaints!
Genuine Hotels.com guest review
1 night trip Jan 30, 2015
CHRISTINA
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
Ebonye
US
5.0 / 5Outstanding
"Weekend getaway in the city."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed this hotel very much. The location is great, you next to fisherman's warf, little Italy, great bars & restaurants in walking distance. The beds were super comfy, nice clean modern room. Would definitely stay again.
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
Francisco
US
4.0 / 5Excellent
"Close to wharf & North Beach"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It is very comfortable and convenient to the pier, Ghiradelli Square and North Beach restaurants. Works just fine for us.
Genuine Expedia guest review
Other trip Jan 31, 2015
frequent visits
US
3.0 / 5Good
"Good location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location is the best. Paying for parking $50 is insane....no breakfast....there are only signs for vending no machines.... Comfortable and clean though.
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"Easy check-in, the room was decent size and clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
A solid 3-Star hotel located in the Pier 39 tourist area of SF. Easy check-in, the room was decent size and clean. This area of SF has a decent amount of homeless people, however I felt safe at this hotel. I would stay here again.
Genuine Hotels.com guest review
1 night trip Jan 26, 2015
Michael
US
3.0 / 5Good
"ok bc of web deal, would stay somewhere else."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Location close to wharf and cable cars about 5 min walk. The area seemed to be more inland so a bit more homeless people around. Lobby modern but upstairs hallways and rooms need updating. Shower had mold in grout. But shower itself was good. Noise outside not bad but you can hear other guests in hallway very loud. There was no real amenities besides coffee maker in room & free wifi which was very slow. Customer service was good when we checked in but Checking out at 4am bc we were being picked up by shuttle, no one at desk then a women appeared and had a hard time looking/ checking us out. Upon leaving two gentlemen where there that appeared to be working there didn't even attempt to help us with our luggage when shuttle arrived (not even a help to hold door open). Last thing about customer service when I called to ask a question about the slow wifi the person who answered was rude and not helpful.
Genuine Hotels.com guest review
4 night trip with friends Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"I would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
perfect location. Really nice hotel. Parking was a bit much.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
cassandra
US
3.0 / 5Good
"Third stop our west coast tour"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Overall good stay, wonderful buffet breakfast, good gym for a hotel , rooms not so great , old plumbing system in bathrooms and a slight scent of cigarette in bedroom . Valet not very helpful. Saw us arriving by car ( after a ride from Tahoe) and we had nearly to beg him to take our suitcases in.
Genuine Expedia guest review
Other trip Jan 25, 2015
marian
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice location, friendly staff, clean rooms, good price for two queen size beds
Genuine Expedia guest review
Other trip Jan 25, 2015
A Traveler
US
4.0 / 5Excellent
"SF Wharf Visit!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Friendly Staff, Location is excellent to Wharf Area and Restaurants. Only complaint was Mattress was bit to stiff for me!
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
A Traveler
US
5.0 / 5Outstanding
"SF Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A quick trip made a little less stressful by the staff and setting. We got rid of our rental car early and the staff gave us credit for that day even though we missed the cutoff. That was great. Staff were friendly and courteous. Concierge was very helpful and knowledgeable.
Genuine Expedia guest review
Other trip Jan 20, 2015
James
US
2.0 / 5Fair
"A little dated and needs better customer service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great location, but expensive for such a dated and Spartan room. I stayed one night for a business meeting down the street. Loved being able to walk to and from the meeting and amenities. Did not love the noisy party next door at 2am on a Wednesday, which took two calls from me to hotel security to get rectified. The situation should have been over after my first call. The location of this hotel isn't great enough to endure the downsides unfortunately.
Genuine Hotels.com guest review
1 night business trip Jan 14, 2015
A Traveler
US
2.0 / 5Fair
"Great location nothing else"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Quoted wrong price for parking. Rooms need interior paint, upholstery on couch ripped. Location is the only good feature of this hotel.
Genuine Expedia guest review
Other trip Jan 20, 2015
2.5 stars
US
3.0 / 5Good
"ALittle Pricey ..for nothin fancy"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Fisherman's wharf location.. ALittle trouble finding available space in the parking garage for overnight guest.. Hotel is in need of renovations ..Old carpet.outdated wallpaper..
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
jonathan
US
4.0 / 5Excellent
"Nice stay in Fisherman's Warf Area."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a nice one night stay. We arrived late, and left fairly early. Used the nice workout room, and jogged in the neighborhood. Comfortable bed, nice clean room. The carpet in the hallways could use an upgrade.
Genuine Hotels.com guest review
1 night family trip Jan 14, 2015
Lawrence
US
2.0 / 5Fair
"Noisy rooms. Noisy refrigerator. Thin walls."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Noisy rooms. Noisy refrigerator. Thin walls. Upgraded lobby but 2 star rating rooms!
Genuine Expedia guest review
Other trip Jan 14, 2015
KA
US
5.0 / 5Outstanding
"Happy as a Clam ;)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a wonderful time during my stay. I booked this hotel the day of, and I got a really great deal. It was perfect!
Genuine Expedia guest review
Other trip Jan 13, 2015
Dal
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a great hotel, reasonably priced, and within walking distance of all the attractions at fishermans wharf. My one and only complaint was that parking was outrageous! $48 to park for one night. If I stay in San Francisco again, I'll get a hotel outside the city with free parking.
Genuine Expedia guest review
Other trip Jan 11, 2015
Sarah
US
3.0 / 5Good
"Footsteps sounds all over my vacation"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
We were unfortunate to have a guest in the upper floor that was very noisy. Everyday, by 5:30am we could hear footsteps. Once I called the reception, surprisingly I was told that they were checking out and leaving to the airport (kind of trying to justify the noise in order to not to call them and ask to cut it off). When I checked out, I reaffirmed my complaint and all I could get was an apoligy.
Genuine Hotels.com guest review
3 night romance trip Nov 27, 2014
Raphael
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Comfortable hotel, however with many nights in the 30's ... They never lit the fireplace in the lobby? It was unusual to see a big Xmas decorated fireplace, yet it was never used. It would have been comfortable warm fire for the guests sitting in the lobby area!
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Walking distance to the wharf, great stay..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The overall experience was Awesome.. Very clean and comfortable rooms. The wharf and other piers are within walking distance. The only problem was the parking . We thought that the parking garage in the hotel would be included but it's 40 dollars plus taxes each night. It would've been nice to know that ahead of time.
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel, convenient to Fisherman's Wharf"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is convenient to Fisherman's Wharf, which enabled us to easily walk to restaurants and sightseeing. We did not rent a car -- parking is prohibitive, and driving is not worth the trouble if most of your activity is within the city. The hotel staff was very friendly and the concierge was most helpful with recommending restaurants, giving directions, providing discount coupons, and giving tips on riding local transit. The hotel restaurant is only open for breakfast, but there is plenty of dining nearby. There is also no ATM, but there is one in the Marriott across the street. When we went into the Marriott there were large groups checking in and out, making us appreciate the quiet lobby of our own hotel. Our room was comfortable, basic with king size bed, easy chair, small refrig, and coffee maker. Bathroom was adequate and clean, though would prefer an arrangement with the toilet in a room separate from the sink. Price of the room was very reasonable thru Expedia. We would definitely stay there again.
Genuine Expedia guest review
Other trip Jan 9, 2015
John
US
5.0 / 5Outstanding
"Nice hotel and convenient location to the pier"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience for my first time in san Francisco
Genuine Expedia guest review
Other trip Jan 7, 2015
trice
US
3.0 / 5Good
"Nice hotel central to fisherman's wharf."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel itself was fine. Room was clean and service was good. The hotel staff was not very friendly or helpful when it came to asking directions
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
US
4.0 / 5Excellent
"Room Service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Needed Room Services in the middle of the night. Was hungry and did not want to leave the room.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Andrew
US
5.0 / 5Outstanding
"good time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
nice hotel, great location and good service.
Genuine Hotels.com guest review
2 night trip with friends Dec 28, 2014
Lilly
US
5.0 / 5Outstanding
"San Francisco hotel close to pier"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent location for tourist activities, clean room, friendly staff
Genuine Expedia guest review
Other trip Jan 5, 2015
Errol
US
4.0 / 5Excellent
"Grear"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great and clean, pier is walking distance
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Room Service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Wish there was room service.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Andrew
US
2.0 / 5Fair
"should of been a better stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The fridge was broken, temp in room would not stay consistent and the made came in as the door sign said privacy.
Genuine Expedia guest review
Other trip Jan 3, 2015
david
US
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay bed was super comfortable!! Will definitely stay again
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Elizabeth
US
4.0 / 5Excellent
"nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice place to stay ,close to pier 39
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
Raymond
US
4.0 / 5Excellent
"Close to Fishermans Wharf"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed here two nights with my wife and two children. It was comfortable and clean. The staff was very helpful and quick to meet our requests. The Internet signal was week in the room so the next morning they moved us and the signal improved. However, even with good signal the speed was painfully slow and we pretty much gave up using the hotel wifi. The location was perfect for us as Fishermans Wharf, Starbucks, Safeway and Walgreens are all close. Overall we enjoyed the experience here. Lastly, the price was okay for comparable hotels and underground parking was secure but expensive.
Genuine Expedia guest review
Other trip Jan 2, 2015
chuck
US
4.0 / 5Excellent
"Comfortable hotel - excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very kind and friendly staff - from the concierge to the front desk to housekeepers. With a brief walk and the city pass, we were able to get everywhere we wanted. I would highly recommend it.
Genuine Expedia guest review
Other trip Jan 2, 2015
James
US
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