"Hilton Garden Inn St Charles"
Hilton Garden Inn St Charles was very charming. It was a little out of town, but the staff was very accomodating, the room was lovely, the gardens were very inviting. The cookies at the front desk were delicious!Genuine Hotels.com guest review
"Close to everything in St. Charles."
Road construction going on in front of hotel which will not go on forever. Oh wait, we live in Illinois, it might.Genuine Expedia guest review
My last review was critical of being assigned a smoking room despite requesting a non-smoking room and an adjustable mattress that was beyond repair. I decided to give this normally great property another chance, and I'm glad I did. This property is back on my regular stay list, although the road construction seems as though it may never end. Nonetheless, […] it's quiet and a great choice for road warriors. Read moreGenuine Hotels.com guest review
Great stay for the money.Genuine Hotels.com guest review
Love the hotel but don't like the construction on the main road. Clean room and friendly staff. For sure i will choose this hotel for next stay.Genuine Hotels.com guest review
"Great Place to Get Away"
An overall great place. Beautiful suites. Defiantly going to return in the near futureGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Hate to say this"
In two previous reviews, I've rated this property highly. This last visit was less than satisfactory for two reasons. First, in my preferences I always ask for a non-smoking room and normally this property is gracious in accommodating my wishes. Not this time. I was put in a room that smelled so strong of tobacco that the next day a friend actually […] said he was surprised I had taken up smoking again! And the surprising part is that I was probably the only person on the floor. The other problem was that the "adjustable" mattress was broken and the bed was essentially flat on one side and fully "inflated" on the other. I almost felt like I was being shunted off to a lesser room because I booked through Hotels.Com. I'll probably give them one more chance, but I was seriously disappointed during this trip. Read moreGenuine Hotels.com guest review
The staff that we did encounter were very friendly and the room was super clean. Bed was also very comfy. We would stay again!Genuine Expedia guest review
"hard bed COLD pool"
This hotel had the Hardest bed we've ever tried to sleep on. Indoor pool was Very COLD. Tv in room was hard to turn on. still it was better than staying across the street at Pheasant Run.Genuine Hotels.com guest review
"I'll be back"
I've been here before and will be back. I first came here because of the more-than-adequate parking, esp. in the evenings. It's very convenient (150 yards) to the Du Page convention center, and there's plenty of good places to eat within a few minutes( on foot or by car ) travel. The room was clean - the bed firm - the fridge and microwave worked- no […] complaints. The staff was attentive and friendly. I really like this place, Also - the rates through Hotels.com were great.. Read moreGenuine Hotels.com guest review
The walk in shower needed cleaning from the inside. There was soap build up and pink slime growing on the shower door. The overstuffed chair needed to be at Good Will, not in a four star hotel. The last night there was a kid next door who was still making banging sounds at 11Pm...I carry ear plugs for just such a thing. Over all it was a pleasant s […] tay. Read moreGenuine Hotels.com guest review
Great property, but road work that has been ongoing for nearly three years make ingress and egress sometimes confusing. Warriors, this property is across the road from Pheasant Run Golf Course, so bring the clubs.Genuine Hotels.com guest review
Very clean, smelled great!Genuine Hotels.com guest review
We got a great deal (thanks Expedia) for a king suite. The room was huge. Whirlpool bath, separate shower, desk, couch, chair and a wonderfully comfortable king size bed. The desk clerk was pleasant and helpful. This was the only contact with hotel staff, nothing else required. No fault of the Hilton Garden Inn but road construction in the area was […] a little confusing but not much of a downside. Very close to the event we were attending in downtown St. Charles. We will be staying again. Read moreGenuine Expedia guest review
I have stayed at this hotel several times when I attend the technology conference. The staff is always friendly and helpful.Genuine Hotels.com guest review
"great access to Pheasant Run. performance show."
The stay was enjoyable . The only thing that was disapointing was the tempurature of the wirl pool. could have been warmer. The in room jacuzzi did have some black residue that came out of the water jets that probably should be cleaned and sanitized on a daily basis. Over all a good experience.Genuine Hotels.com guest review
"NIce Place to stay in West Chicago"
I have stayed here 4 or 5 times in the last 4 or 5 years. Always consistent. Nice, clean, quiet. Free cookies in front. Nice gym and indoor pool.Genuine Hotels.com guest review
I it was very nice, the staff was wonderful. The breakfast was great although it was purchased.Genuine Hotels.com guest review
"Convenient to visitng family in the area"
I was quite pleased with the room and the warm welcome we received upon arrival. The room had all the ammenities,ie, fridge, microwave, coffee pot, hair dryer, etc. I was able to speak to Ric, who was charming and most helpful and he assigned us a room on the ground level with sliding doors to the patio. My only disappointment was not having room service […] or a complimentary continental breakfast. However, the food prepared and the service in the dining area were outstanding. We would certainly stay there again. Read moreGenuine Hotels.com guest review
Getting to the Hilton from O'Hare was a big problem. I asked about transportation services but was given a very vague answer. We paid over $100 to get to you. the return trip by limo was much better.My conference was across the highway at the Pheasant Run. It was a chore navigating the highway everyday due to the construction.Genuine Hotels.com guest review
"e.g. "Great hotel for a family""
Great experience very friendly staff. Nice work-out room but equipment needs to be serviced.Genuine Expedia guest review
"A convention site and sleepover"
Unfortunately, because of the busyness of our convention, I didn't have time to enjoy any of the hotel amenities........however, the room was immaculate, beds were comfy and the service was hospitable!!Genuine Hotels.com guest review
"Outstanding place to stay"
The Hotel staff was very friendly on arrival. The room was very clean and tidy. stayed for 7 days. what impressed me was that house keeping did not doddle in getting room made up in the mornings. Kudos on who decided to build the hotel set back from hwy 64 to reduce traffic noise. Every noght was calm and quiet. internet connection was easy to use with […] no issues. having a morning paper was a added plus. Only thing I would add is having a local TV listing in the room. Minor in respect to this stay. I will be coming to st. charles again in the future. Hilton will be the place I will stay. Close to a varity of eating establishments. I cannot say enough. thank you to the staff. Read moreGenuine Hotels.com guest review
very clean and plush room. pleasant and helpful staffGenuine Expedia guest review
It was a great stay, the mattress just a bit hard for me!Genuine Expedia guest review
"convenient, clean and comfortable"
convenient, clean and comfortableGenuine Hotels.com guest review
"Accommodations were accommodating"
Due to construction on the road, everyone in my family group had trouble locating the hotel, even after we had been there. The carpets in the hallways upstairs were filthy and should be replaced. On a positive note, hotel employees were extremely accommodating and pleasant.Genuine Expedia guest review
"Very nice staff and clean hotel!"
Will definately stay here if ever in the area again. Great for families!Genuine Hotels.com guest review
"Plenty of restaurants nearby, Target/Walmart etc.."
Everything was great except for the bed....very firm mattress if you like that sort of thing... Walmart next door sells liquor and snacks...within a few miles are plenty of restaurants..Chipotle, On the Border, Chilis, etc....Genuine Hotels.com guest review
The air conditioning is loud but everything else was very nice.we enjoyed the comfort of the beds and the cleanliness of the rooms.Genuine Hotels.com guest review
"The Inn was more attractive than we anticipated"
From the front desk who promised us we would be pleased to the room itself which was high quality we were pleasantly surprised. The room had everything needed plus wi-fi free. Thanks to good designers and quality builders. One small note was that the people in room directly above us when they walked across their room made obvious sounds with their footsteps; […] first time I have heard noise from above! But it was not terribly distracting. And the folks there are not to blame; i think it was the construction style. Read moreGenuine Expedia guest review
"no title necessary"
I do not want to. I do not want to. This is of no interest to me. Have your Marketing/Survey people fill this out.Genuine Expedia guest review
I had a great experience at this hotel. I was here for 5 days. I needed a jump for my car one morning and the hotel maintenance person helped me out quickly and efficiently. I enjoyed the complimentary cookies each day and the cleanliness and quietness of the hotel were important to me. The hotel is safe and secure and was a pleasure to be in.Genuine Expedia guest review
"Next to DuPage Expo Center"
Clean and comfortable and close to Dupage Expo Center. They control access to hotel by entry only through the lobby. Microwave went out at 7:30 am. Desk said they'd have someone look at it by noon. 8:00 pm by time maintainence came by. Other than that great place - I'll stay againGenuine Hotels.com guest review
"Great lodging in St. Charles"
We had a great stay at this property, very clean, very modern, excellent staff. Comfortable bed, great location. We will stay here again any time we're in the area. Highly recommend this hotel.Genuine Expedia guest review
"Garden Inn - outstanding value"
Beautiful, large suite for 30% less than the resort across the street. Great breakfast, great service.Genuine Hotels.com guest review
"HG Inn St Charles, close to many shopping ops"
Conveniently located, decent hotel. Nothing fancy.Genuine Hotels.com guest review
This hotel is very nice, clean and comfortable. Unfortunately, I probably will not stay again if it is for business as the internet to the rooms was PAINFULLY slow or non-existent. I tried several times to connect and timed out, couldn't load anything quickly enough to be able to use the service in the room. While slow, the business center computers […] worked for internet access, but that wasn't what would have been ideal. Read moreGenuine Hotels.com guest review
"Hilton Garden Inn, St. Charles"
Very nice property. Did not have time to enjoy free breakfast. Sunday night clerk went through motions but not friendly and did not acknowledge my Hilton Gold status.Genuine Hotels.com guest review
The staff was very nice. Adjustable beds aren't as comfortable as they claim they are...(just my opinion). Room was clean and ready before check in. Would stay there again.Genuine Hotels.com guest review
I can not say enough about the staff, they were outstanding. The temperature of the pool was a but cold for my 18 month old when we arrived and they immediately turned up the heat for us. We had a couple other "needs" here and there that they helped out with quickly and with a smile. Seemed like they were always smiling. I'm not usually a review writer […] but this staff left enough of a positive impression on my wife and I that I felt compelled say something. Read moreGenuine Hotels.com guest review
"Hotel in St. Charles"
The hotel accomodations were very nice, rooms were spacious and comfortable. All hotel staff very friendly and accomodating.Genuine Hotels.com guest review
"Hilton Garden Inn St.Charles"
Great place to stay. Kids loved it. The room was comfortable and affordable.Genuine Hotels.com guest review
Great Place to stayGenuine Hotels.com guest review
"Hilton Garden St. Charles"
Nice rooms, nice lobby, nice people, nice price--my only complaint would be the Sleep Number type bed that didn't work, so was too hard.Genuine Hotels.com guest review
"Hilton Garden Inn across from Phesant Run Resort"
Hotel rooms are very modern and comfortable. This is our 1st choice for a hotel when we visit St. Charles, IL. The price was the second reason we chose this hotel.Genuine Hotels.com guest review
"Hilton Garden Inn St. Charles, Illinois"
We had a very nice two night stay at the Hilton Garden Inn. We found the property immaculate and the staff very friendly and helpful, One front desk clerk spent considerable time giving me precise directions and even made sure I had correct change for the toll booths. The beds were top of the line quality and extra comfortable. The large flat screen […] TV was a nice bonus as we were interested in the NFL playoff games the weekend of our stay. Although we only had breakfast in the dining area the eggs were cooked to order and the buffet had a wide variety of meats, breads, cereal and fruit - everything cooked to perfection and very good. I would highly recommend this hotel. The place is clean as a whistle - the staff very gracious and accommodating! Read moreGenuine Hotels.com guest review
It was apparent to us that staff took pride in their work. The maintenance staff, the cook, the front desk...everyone seemed to enjoy their job. All details were attended to.Genuine Hotels.com guest review
"Hilton Garden Inn St. Charles"
My family had a great time. The facility exceeded my expectations. The staff was pleasant, the pool was clean, the rooms were roomy and the beds were so comfortable. I will be staying here again; kids had a blast.Genuine Hotels.com guest review
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