"Great And Attentive Staff"
I'll start with the positives. The staff was wonderful, the hotel was nice and clean. We loved the Keurig in the room, as Target is just down the road, so we were able to buy K-cups we prefer for our morning coffee. The location for us was also ideal. However, not so sure we'd stay here again. The pool are is very, very small. They had just five chairs […] in the whole area, so when we arrived for the kids to swim, I had to stand until someone left so I could use a chair- it was quite awkward, and the pool is incredibly small. We also found the rooms did not keep noise out very well. There was quite a bit of running up and down the hallways, and the people staying above us were insanely loud at night. Also, and this is partly my fault for not reading clearly, but continental breakfast is NOT included in your stay. They want nearly ten bucks a person for a continental breakfast each morning. Uh, I don't think so. Instead, we bought some things and had a quick breakfast in our room. So while the people who worked here were lovely- the desk staff was incredibly nice and considerate- we were not entirely comfortable, and on our return trip to St.Charles coming up, we will be looking at staying down the road just a little bit. Read moreGenuine Hotels.com guest review
"Convenient to Pheasant Run Conference Center"
Staff was friendly and helpful. Room was clean as was hallways, elevators, lobby, etc. Microwave and fridge in room was great. Close to several restaurants.Genuine Hotels.com guest review
Besides not getting the room we'd ordered, it was fine.We'd reserved the room with the Jacuzzi tub, I thought that;s what I paid for. This room did not have that feature. Upon checking our reservation on the next leg, of the trip we'd realized there'd been an error.Genuine Hotels.com guest review
"Wonderful Anniversary Stay"
My boyfriend and I came here for our Anniversary before going to a Comedy Show @ Improv in Schaumburg. We had a wonderful time, the hotel was beautiful and the room (corner king w whirlpool) was spacious, and luxurious. We will definitely be coming back!Genuine Hotels.com guest review
Although I was not happy that breakfast was not included with the cost of the room, the rest of my experience was very good. The work out room was nice and the bedroom was cozy and clean. The cookies were yummy and made for a good breakfast :)Genuine Hotels.com guest review
"Nice & easy"
Staff was very polite, room was clean. Check-in & check-out was easy. All around nice stay for a short & sweet date night.Genuine Expedia guest review
The hotel is very clean. The rooms are a nice size. It has a small kitchenette with microwave, coffee maker, mini-frig and storage cabinets. Internet is free. The indoor pool and hot tub were very nice. Breakfast buffet was delicious. A fireplace in the lobby was a nice touch for the cold weather. It is close to many restaurants and a Wal-Mart and Target. […] The hotel staff are friendly and helpful. Read moreGenuine Expedia guest review
The room was clean and the bed was comfy. the only thing I missed was the free buffet breakfast that you get most of the time at hotels.Genuine Expedia guest review
We were in St. Charles for a concert at Aracada Theatre. Hotel was within 10 minutes of the theatre and was very easy to find. All personnel at the hotel were friendly and most kind. The room itself was very clean, modern and quiet. Everything was spotless! We ate in the small dining room before the show and found the food to be very good and served […] quickly. I would definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
Very quiet, comfortable stay. "Comfort setting beds" were appreciated!Genuine Hotels.com guest review
"Great stay - exceeded expectations"
Hotel was well cared for, room was very nice and service was great. I will stay there again without hesitation.Genuine Hotels.com guest review
"close to St. Charles where we went to the concert"
The motel was very nice with friendly service. The only down side was they charge $10,00 for a breakfast and have no continental style breakfast bar. Considering the price of their rooms, we thought there should have been a breakfast bar included in the stay,Genuine Hotels.com guest review
"WOW! The best stay I have had in a long time."
I was so impressed not only by the facilities, and comfort/quiet of my room but by the attitude of everyone who worked there. They all seemed happy to be at work, lots of smiles, greetings and laughter from the desk clerk, to housekeeping. The restaurant in particular went out of their way to accommodate my food allergies. I ate well and enjoyed every […] meal! Sandy, Karen and Hector were excellent, I felt like I was eating with friends. The cooks prepared food fit for royalty! If I am ever in the area, I will stay at the Hilton Garden again. Read moreGenuine Hotels.com guest review
"Rates too high not to give complimentary breakfast"
Our hotel experience was great, nice staff, clean rooms, comfortable beds........at a hefty price. Next morning go to get breakfast, there is your normal complimentary breakfast items, cereal, bagels, coffee cakes....so my daughter & I proceed to toast us each a bagel get a drink. Behind me I notice another breakfast bar with fresh fruit, bacon, sausage.............. […] so I ask the gal is everything complimentary? She looks at me like I'm crazy shakes her head & states that she is charging us ala carte right now but if I touch that bacon she will charge me $9.95. Now I seen a sign about having a complete breakfast prepared for you for $9.95 however there was no sign anywhere stating that none of the breakfast items were complimentary except for the coffee. Now I'm pretty sure we were not the only ones to make that error, so the waitress didn't need to be rude, as I'm sure shes asked the same question a lot. I couldn't tell you the last time I stayed in a hotel that didn't give some sort of complimentary breakfast. I don't care how nice the hotel at those prices I expect some sort of free breakfast. I will not return, nor will I recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Very nice hotel"
Very nice hotel, will definately be staying there again on my next trip to St. Charles.Genuine Hotels.com guest review
"Great beds and bathrooms"
The road in front of this hotel has been torn up for over 2 years. It really is pitiful and makes getting in and out difficult. Not the hotel's fault, but maybe people should stay somewhere else for another 2 years.Genuine Expedia guest review
"Very nice place!"
We were impressed with the cleanliness and the friendliness of the staff. The bed was very comfortable too! A very nice stay for the price!Genuine Expedia guest review
"Loud air conditioner"
Room was very nice. Bed was comfortable. However, the air conditioner was quite loud.Genuine Hotels.com guest review
"Hilton Garden Inn St Charles"
Hilton Garden Inn St Charles was very charming. It was a little out of town, but the staff was very accomodating, the room was lovely, the gardens were very inviting. The cookies at the front desk were delicious!Genuine Hotels.com guest review
"Close to everything in St. Charles."
Road construction going on in front of hotel which will not go on forever. Oh wait, we live in Illinois, it might.Genuine Expedia guest review
My last review was critical of being assigned a smoking room despite requesting a non-smoking room and an adjustable mattress that was beyond repair. I decided to give this normally great property another chance, and I'm glad I did. This property is back on my regular stay list, although the road construction seems as though it may never end. Nonetheless, […] it's quiet and a great choice for road warriors. Read moreGenuine Hotels.com guest review
Great stay for the money.Genuine Hotels.com guest review
Love the hotel but don't like the construction on the main road. Clean room and friendly staff. For sure i will choose this hotel for next stay.Genuine Hotels.com guest review
"Great Place to Get Away"
An overall great place. Beautiful suites. Defiantly going to return in the near futureGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Hate to say this"
In two previous reviews, I've rated this property highly. This last visit was less than satisfactory for two reasons. First, in my preferences I always ask for a non-smoking room and normally this property is gracious in accommodating my wishes. Not this time. I was put in a room that smelled so strong of tobacco that the next day a friend actually […] said he was surprised I had taken up smoking again! And the surprising part is that I was probably the only person on the floor. The other problem was that the "adjustable" mattress was broken and the bed was essentially flat on one side and fully "inflated" on the other. I almost felt like I was being shunted off to a lesser room because I booked through Hotels.Com. I'll probably give them one more chance, but I was seriously disappointed during this trip. Read moreGenuine Hotels.com guest review
The staff that we did encounter were very friendly and the room was super clean. Bed was also very comfy. We would stay again!Genuine Expedia guest review
"hard bed COLD pool"
This hotel had the Hardest bed we've ever tried to sleep on. Indoor pool was Very COLD. Tv in room was hard to turn on. still it was better than staying across the street at Pheasant Run.Genuine Hotels.com guest review
"I'll be back"
I've been here before and will be back. I first came here because of the more-than-adequate parking, esp. in the evenings. It's very convenient (150 yards) to the Du Page convention center, and there's plenty of good places to eat within a few minutes( on foot or by car ) travel. The room was clean - the bed firm - the fridge and microwave worked- no […] complaints. The staff was attentive and friendly. I really like this place, Also - the rates through Hotels.com were great.. Read moreGenuine Hotels.com guest review
The walk in shower needed cleaning from the inside. There was soap build up and pink slime growing on the shower door. The overstuffed chair needed to be at Good Will, not in a four star hotel. The last night there was a kid next door who was still making banging sounds at 11Pm...I carry ear plugs for just such a thing. Over all it was a pleasant s […] tay. Read moreGenuine Hotels.com guest review
Great property, but road work that has been ongoing for nearly three years make ingress and egress sometimes confusing. Warriors, this property is across the road from Pheasant Run Golf Course, so bring the clubs.Genuine Hotels.com guest review
Very clean, smelled great!Genuine Hotels.com guest review
We got a great deal (thanks Expedia) for a king suite. The room was huge. Whirlpool bath, separate shower, desk, couch, chair and a wonderfully comfortable king size bed. The desk clerk was pleasant and helpful. This was the only contact with hotel staff, nothing else required. No fault of the Hilton Garden Inn but road construction in the area was […] a little confusing but not much of a downside. Very close to the event we were attending in downtown St. Charles. We will be staying again. Read moreGenuine Expedia guest review
I have stayed at this hotel several times when I attend the technology conference. The staff is always friendly and helpful.Genuine Hotels.com guest review
"great access to Pheasant Run. performance show."
The stay was enjoyable . The only thing that was disapointing was the tempurature of the wirl pool. could have been warmer. The in room jacuzzi did have some black residue that came out of the water jets that probably should be cleaned and sanitized on a daily basis. Over all a good experience.Genuine Hotels.com guest review
"NIce Place to stay in West Chicago"
I have stayed here 4 or 5 times in the last 4 or 5 years. Always consistent. Nice, clean, quiet. Free cookies in front. Nice gym and indoor pool.Genuine Hotels.com guest review
I it was very nice, the staff was wonderful. The breakfast was great although it was purchased.Genuine Hotels.com guest review
"Convenient to visitng family in the area"
I was quite pleased with the room and the warm welcome we received upon arrival. The room had all the ammenities,ie, fridge, microwave, coffee pot, hair dryer, etc. I was able to speak to Ric, who was charming and most helpful and he assigned us a room on the ground level with sliding doors to the patio. My only disappointment was not having room service […] or a complimentary continental breakfast. However, the food prepared and the service in the dining area were outstanding. We would certainly stay there again. Read moreGenuine Hotels.com guest review
Getting to the Hilton from O'Hare was a big problem. I asked about transportation services but was given a very vague answer. We paid over $100 to get to you. the return trip by limo was much better.My conference was across the highway at the Pheasant Run. It was a chore navigating the highway everyday due to the construction.Genuine Hotels.com guest review
"e.g. "Great hotel for a family""
Great experience very friendly staff. Nice work-out room but equipment needs to be serviced.Genuine Expedia guest review
"A convention site and sleepover"
Unfortunately, because of the busyness of our convention, I didn't have time to enjoy any of the hotel amenities........however, the room was immaculate, beds were comfy and the service was hospitable!!Genuine Hotels.com guest review
"Outstanding place to stay"
The Hotel staff was very friendly on arrival. The room was very clean and tidy. stayed for 7 days. what impressed me was that house keeping did not doddle in getting room made up in the mornings. Kudos on who decided to build the hotel set back from hwy 64 to reduce traffic noise. Every noght was calm and quiet. internet connection was easy to use with […] no issues. having a morning paper was a added plus. Only thing I would add is having a local TV listing in the room. Minor in respect to this stay. I will be coming to st. charles again in the future. Hilton will be the place I will stay. Close to a varity of eating establishments. I cannot say enough. thank you to the staff. Read moreGenuine Hotels.com guest review
very clean and plush room. pleasant and helpful staffGenuine Expedia guest review
It was a great stay, the mattress just a bit hard for me!Genuine Expedia guest review
"convenient, clean and comfortable"
convenient, clean and comfortableGenuine Hotels.com guest review
"Accommodations were accommodating"
Due to construction on the road, everyone in my family group had trouble locating the hotel, even after we had been there. The carpets in the hallways upstairs were filthy and should be replaced. On a positive note, hotel employees were extremely accommodating and pleasant.Genuine Expedia guest review
"Very nice staff and clean hotel!"
Will definately stay here if ever in the area again. Great for families!Genuine Hotels.com guest review
"Plenty of restaurants nearby, Target/Walmart etc.."
Everything was great except for the bed....very firm mattress if you like that sort of thing... Walmart next door sells liquor and snacks...within a few miles are plenty of restaurants..Chipotle, On the Border, Chilis, etc....Genuine Hotels.com guest review
The air conditioning is loud but everything else was very nice.we enjoyed the comfort of the beds and the cleanliness of the rooms.Genuine Hotels.com guest review
"The Inn was more attractive than we anticipated"
From the front desk who promised us we would be pleased to the room itself which was high quality we were pleasantly surprised. The room had everything needed plus wi-fi free. Thanks to good designers and quality builders. One small note was that the people in room directly above us when they walked across their room made obvious sounds with their footsteps; […] first time I have heard noise from above! But it was not terribly distracting. And the folks there are not to blame; i think it was the construction style. Read moreGenuine Expedia guest review
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