Stayed three nights and was so happy to go home and sleep on my own comfortable bed. Really fell short of my expectations for a variety of reasons including bad location of room and that things were in disrepair. Also did not love the air number beds. They were also not working.Genuine Hotels.com guest review
"What I expected, and more."
Hotel and room itself was okay, quite clean, but a little dated and could use some refurbishing. Casual vibe, lots of families with kids for Easter weekend. However the quality of service exceeds expectations and deserved the 5 score in my book. We stayed for only a night, and my friend left 2 shirts in the closet. Nothing special, just two regular […] dress shirts. He called about it the next day and was told they will check on it. 3 days later -- a FedEx package arrives with the two shirts! They shipped it to us in Los Angeles free of charge. For a regular 3 star hotel that is on the budget side, I did not expect such 5 star service. Thank you Hilton Garden Inn, will keep you in mind for our next visit to Carlsbad. Read moreGenuine Expedia guest review
"Great price and location"
Pros 5 minutes from restaurants, shopping, beach and Legoland Good price for hotel within the Carlsbad area Great pool for the kids Front desk staff is friendly Cons Hotel is behind a train track Room is bit outdated Hotel restaurant is pricey and quality is below average $10 for parking?Genuine Hotels.com guest review
Located conveniently near LegoLand, shopping, & dining. Most importantly across for the Pacific!Genuine Hotels.com guest review
"Not as described"
I booked the room through Expedia & representative said that it is guarantee FULL ocean view, while the room view was pool & the ocean view was blocked with palms. We weren't able even to enjoy the fresh air as the pool area was noisy & unable to open the window. The restaurant menu was very limited. Just one type of any food. For example there was […] just one type of soup or steak. Read moreGenuine Expedia guest review
"Great place to stay for Legoland or the beach!"
The service all around was extremely friendly and helpful throughout our trip. We really appreciated the free shuttle to Legoland for the days that we went there, and the driver who played along with the surprise on the first day, since our kids didn't know where we were going until we got there. The hotel is located right across the street from the […] beach, and they rent out chair/umbrellas/etc., which is nice. They have a very small convenience "store" (about the size of a large closet) next to the front desk, which has a good handful of convenience items for the typical overpriced charge. The kids really enjoyed the pool and my husband and I enjoyed the hot tub, which were both really nice and located in the center courtyard area. We liked the fireplace sitting area for relaxing in the center courtyard area, as well. The food at the restaurant was OK (some things better than others) and overpriced (as most of the food in the area tended to be), but convenient. We ate there for breakfast twice and dinner once. We also appreciated the small coin operated laundry room when we used more clothes than expected with spills, beach sand and water rides. The location is a few miles south of "The Village" area of Carlsbad, which has a lot of shops and restaurants, as well as more beach areas. There is also an outlet mall really close by, though we never made it there. The free shuttle also can take to either place for drop-off and pick-up. Overall, we are really glad we stayed here! Read moreGenuine Hotels.com guest review
"Charged $10 a day for parking-No Warning"
The facilities were OK. There was a $10 a day parking charge added to the bill, without any notice either before or after. Very poor sneaking that in. I will not go there again, even though we have Hilton Honors Silver membership.Genuine Expedia guest review
"Great beach hotel by Legoland and the Flower Flds"
Our family had a wonderful stay this weekend. There were movies on the lawn Friday and Saturday nights and the location is stunning. We thought it would be very basic based on price but it was fantastic with exceptional service.Genuine Expedia guest review
"Okay, there are better alternatives"
Okay experience- we( family of 4 with 2 kids stayed here for 5 nights); the room was clean, beds were comfortable. however we think there are better alternatives at this price point. The rating for this hotel is 4.4 - however we did not experience that level of service. I would rate my experience at 2.5 We like the movie screenings on Friday and Saturday […] evening: kids enjoyed those movies. Location is great- pretty close to the beach and lot of options for food within 5 mile radius. The rest - meets expectations or a notch below expectations. Importantly- few staff members did not meet my expectations- They were not as much helpful as I expected them to be. 1. Did not elaborate the options on food joints or alternate ways to get to the beach(es) with kids b. had to wait for 10+ minutes for help with printing ( 2 page )- problem was a.lack of training/awareness among the staff on how should one release the print jobs( it's a simple thing, but only one person knows the stuff) b. more importantly- indifferent /insensitivity/ignorance/no sense of urgency to provide the service Read moreGenuine Expedia guest review
"Really enjoyed my stay!"
The location was perfect for me since I didn't want to be right in the middle of the action. I was able to walk the beach everyday (access is not directly across from the hotel so it required a little walking just to get down to it, but wow when you did). Had a partial ocean view but was pretty obstructed by the trees but it was there. I loved the outdoor […] patio, fireplace and tables- had them to myself a few times. The pool is usually pretty busy with kids. I felt quite comfortable eating by myself in the bar area outside, they even turned the heaters on for me! Every time I passed an employee in the hall or outside, they greeted me so sincerely ~ didn't feel like they were made to but wanted to be friendly. I'm sure at some point they need to renovate the bathtubs but it wasn't really a big deal since they were clean enough. Most mornings you can hear the water from showers in other rooms so a little more soundproofing would help if they do reno. Overall, absolutely loved Carlsbad and this hotel worked out great for me Read moreGenuine Expedia guest review
"Good location and well maintained physical plant."
Staff could be more aware and communicative of the things that guest need to know. When a local power outage (replacing a transformer) rendered the elevators unusable, none of the staff I talked to could direct me to the only staircase accessible from outside the hotel.Genuine Expedia guest review
Our window would not close because the screen was bent and pushed in, as soon as we called, someone came to adjust it. Overall great location, clean room, comfortable bed and rooms seemed sound proof. The restaurant was mediocre and the room fridge made some high pitch noises throughout the night. There was no bag for the ice bucket and when we got […] ice, there were dark specks in the ice, so we didn't use ice. Our family enjoyed the pool. Read moreGenuine Hotels.com guest review
"not so good"
on the beach and convenieience was good however for the money not so great~~~Genuine Hotels.com guest review
"Great staff, terrible beds"
4 nights, 2 different rooms, 3 visits from the engineer to fix the mattrasses. Hilton Garden Inns all have the 'revolutionary' mattrasses, adjustable to each guest's preference. Unfortunately the what are they called "blisters" (air pockets) keep popping which means you'll be sleeping in a giant hole. It's really unfortunate because we really liked […] everything about the hotel: location, rooms, pool and very friendly staff but we will not returning. Our backs are still hurting. Read moreGenuine Expedia guest review
I chose this hotel the weekend I was going to propose to my girlfriend and could not have chosen a better place. Budget wise, it was not too expensive, the property was clean and well kept, the staff was courteous and friendly, we were minutes away from good food, good shopping and the beach was just an open curtain away. We were extremely happy staying […] here, we would stay here again. Read moreGenuine Hotels.com guest review
"Right across from the beach"
Great hotel with incredible landscaping around it. Nothing to complain about.Genuine Hotels.com guest review
"Nice enough, close to the beach."
We checked in at 4:00 and our room was ready. No upgrades were available and we were in the very back of the hotel. We were surprised when we got to our room and discovered we had been given a wheelchair accessible room. (Because there weren't other rooms available I didn't bother calling the front desk.) we had a nice view of the pool, which is small […] but adequate for the kids. We did enjoy the late afternoon hours by the pool with gracious bar service. Overall it was a quick 1 night stay without much hoopla. Read moreGenuine Expedia guest review
"It was fine"
The fact that they charge for parking was my big problem. It's not like we were in a downtown area. The hotel is in a good location. We were centered on Legoland and the Midway in San Diego. For that it was great. There are good restaurants not far way. We'd return.Genuine Hotels.com guest review
"Nice place with ocean view. Lovely courtyard/ pool"
Had a nice stay, enjoyed the pool and ocean view, clean and comfortable room as well.Genuine Expedia guest review
"What an awesome location!"
We stayed here while on our family California road trip 3/15-3/17. This hotel is in the center of everything! Resturants, parks, shops and the beach in walking distance (across the street from the Hotel). We did not have any problems what so ever! I Prepaid before we came checkin was a simple, comfortable beds... Overall, Our trip was GREAT!Genuine Hotels.com guest review
Carpet in room was unclean so we didn't feel comfortable enough to walk around without shoes. The bathtub did not drain very well. Breakfast buffet was very expensive.Genuine Hotels.com guest review
"Nice stay by the beach and close to everything!"
Great place, clean and close to everything. They have movies playing on the weekends, great for kids!Genuine Expedia guest review
It was nice since its right across of the beach. I loved the movie nights. It was nice to relax after a hectic hot day and enjoy the cool night. The restaurant was good the night service excellent. The morning, the servers were not as nice as the night shift.Genuine Expedia guest review
The only thing I wish your hotel can improve on is: have additional shuttles. Three time that we requested a shuttle the wait time was for one hour for a 5 miles area. That's the only thing we did not enjoy. Other then that all staff was excellent. JayGenuine Hotels.com guest review
Awesome view from front of hotel. Close to the beach and Legoland.Genuine Expedia guest review
"Staff extremely friendly and accommodating."
I had a great stay at the Hilton and would recommend it to everyone. Loved the Ocean View -- everyone there -- Paige and the others who attended to us. Thank you! Will definitely consider coming back.Genuine Expedia guest review
"Close to beach and legoland"
Hotel is OK, not spectacular. Jacuzzi was broken and pool was small. The bathtub in room 137 was so old I had to place a towel on the inside while showering so I wouldn't catch something.Genuine Expedia guest review
we got the room with beautiful view! loved it even tho we had to move from the first floor due to smoking smell.Genuine Hotels.com guest review
Excellent location. Sparkling clean room. Quiet. Pleasant staff. Adequate parking. Fantastic!Genuine Hotels.com guest review
"Good hotel, really nice pool"
The hotel itself was really nice. I would say about average. The rooms were extremely clean but a little bit older. You have the basic bed, table, tv, chair. The carpet was bunched up in a lot of places. I thought the breakfast buffet was way overpriced the food was just ok...I make better pancakes and eggs :) But I guess you pay for convenience.Genuine Hotels.com guest review
I got married in Las Vegas the day before i arrived in Carlsbad CA. I told the front desk that I was there to visit my son at camp pendelton and i got married the day before. Shortly after being in our room we received a knock on the door. There was was bottle of champagne and chocolate covered strawberry's, along with chocolate chip cookies compliments […] of the hotel. It was very quiet there and very clean. This is a great place to stay. Read moreGenuine Expedia guest review
"My New Happy Place"
The Service was very good. The hotel had everything we needed. We had two rooms. One room had a backed up sink. After we let the front desk know it took about am hour for them to try to fix it befor we had to let them know another room would be required. I would have likes for them to just move us instead of letting us deal with the smell and visual […] of a backed up sink. Read moreGenuine Hotels.com guest review
We felt that $10.00 a day to park was a bit over the top,we called before we stayed and were told that parking was no charge.When you pay that amount to stay I fell that parking should be free, it is all self parking.Genuine Expedia guest review
Nice clean room..just a weird smellGenuine Hotels.com guest review
"Kids running the halls until 1am"
Hotel was nice and close to beach, but I couldn't sleep until the kids stopped running the halls at 1am. They woke the baby up too.Genuine Expedia guest review
"across from ocean; 3 mile walk to town"
Very comfy beds, some stains on the carpet, bath in need of remodeling. constant issue with keys not opening doors. Big but expensive breakfast.Genuine Hotels.com guest review
"Great Hotel in Carlsbad"
The Hilton Garden Inn is right across the street from the beach. Our room had an ocean view. Friendly staff, yummy restaurant, all around great experience.Genuine Expedia guest review
This is a good location, close to beach and shoppingGenuine Expedia guest review
The grounds are quite nice with pool and outside fireplace. Great location with really spectacular views of the ocean. I had dinner one night at the hotel and I was impressed with the quality and the price. Great breakfast in the morning with eggs made as you like them. Again at a reasonable price. I would definitely stay there again.Genuine Hotels.com guest review
Rooms are a decent size. Every employee is kind and courteous. Swimming pool is great for kids. Love that they offer shuttle service within 5 miles of hotel. Easy check in and out. There is no direct access to the beach from hotel... even though it is right in front of Carlsbad Beach. You still have to walk to shuttle to get to the beach.Genuine Hotels.com guest review
I was pleased, however if you're expecting and ocean view and your room is located on the first floor, you do not have and ocean view, there are also no balconies, both were advertised but in my eyes lacking.Genuine Hotels.com guest review
"Just walked across the street to surf at the beach"
Enjoyed the breakfast buffet at the hotel. Very close to the beach. They also offer a 24-hour shuttle service to anywhere within a 5-mile radius from the hotel.Genuine Expedia guest review
"Nice hotel by beach"
Would not recommend room 363. Everything was good except there was a huge kitchen fan runing very loud during the day and night just outside our ocean front balcony door made our stay very uncomfortable. The huge fan destroyed the ocean front view.Genuine Expedia guest review
My girlfriend and I had a great stay here, even though the train runs by the back of the hotel, you hardly hear it. The rooms, pool area and jacuzzi are all beautiful. It's nice and relaxing in front of the fireplace in the lobby, right near the cookies!Genuine Hotels.com guest review
"great location near the beach"
nice and relaxing; across the street from a beautiful beach with great walking and biking available next to the sand.Genuine Hotels.com guest review
I really liked this hotel and how close it was to Lego land and the beach! Beautiful scenery and a great view from our ocean view room. Carpet in hotel hallways needs updating soon, but overall a quaint stay with very helpful service! Room service salmon dinner was very good! I will definitely stay here again!Genuine Hotels.com guest review
Very nice facility, but not real convenient to walkable areas for food or entertainment. Great for a quiet and relaxed get away.Genuine Hotels.com guest review
"Great views of the beach. Relaxing place to stay."
Enjoyed the relaxing comfortable atmosphere. The beds were outstanding, similar to a sleep number.Genuine Expedia guest review
everyone and everything was exceptional! The bed was the most comfortable of any bed in any hotel before this!Genuine Hotels.com guest review
"Just a short stroll to the beach!"
Friendly, helpful staff. Convienent location close to the beach and Legoland. Love that the hotel had a great variety of teas and coffee available each morning in the lobby.Genuine Expedia guest review
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