"Nice business class hotel in remote location"
The hotel and gardens are beautiful, but the location is not convenient to the beach, restaurants, or shopping. Although it is located across from the road from the ocean, there is no easy way to get to the beach. Any where you go requires driving a couple miles. There is a dining room in the hotel with limited options. For a business trip, this hotel […] will do, but tourists might expect to be able to walk from the hotel to the beach and that just is not possible unless you are daring enough to climb up and down the cliffs on the shoreline. The room is Ok, but the beds are really firm. There is a mini fridge, but no mni-bar. You will want to stock up on foid items at a convenience store, as the selection of items in the hotel lobby is sparse. The soda vending machine on our floor would accept credit cards only, charge it $2.00 and then dispense nothing. Read moreGenuine Expedia guest review
Good hotel overall , but TERRIBLE wifi speeds . Over my four day day , average speed was < 1 Mbps. The excuse at the front desk was "everyone is downloading movies ." Huh? Who can download a movie at such low speeds . This really upset me , I need reliable and fast wifi. There is no excuse in an upscale hotel. I had to go to the nearest Starbucks to […] get decent wifi... Read moreGenuine Hotels.com guest review
We went to the hotel to go to lego land and celebrate my sons 6th b-day. He loves to swim so to the pool we went which is lovely except on a Saturday afternoon with a wedding at the hotel to boot, They brought in heavy equipment and started pruning the trees (not shrubs) around the pool area. In no time they had the pool filled with tree droppings etc. […] Not only that the machines were so loud we had to go in. That is poor management. I felt sorry for the bride. Then my son went to get an appetizer. Again he is six years old and they would not give him the 1/2 price because it was 3:55 instead of 4:00 pm REALLY are your rules that rigid? Other than that it was fine and great location and comfortable beds. Read moreGenuine Hotels.com guest review
Really close to the beach, clean, overpriced on food and pool was dirty most of our stay. However we will most likely head back we loved the area and location of this hotel.Genuine Expedia guest review
"BED was SO uncomfortable"
Not as close as it seemed to be. Bed was so uncomfortable- couldn't fall asleep. Felt like sleeping on a rock. Left after one night and went to Best Western PLUS- 20 bucks cheaper. Bed more comfortable and included breakfast and very close to the beach.Genuine Hotels.com guest review
My husband had a business trip, so I stayed all morning by myself. The ocean is right across the street, and while I did not hike down the hill to the beach, I sat on top of the cliff and enjoyed the great view. The hotel is nice and clean and comfy, and staff was very nice and helpful. Took a hotel shuttle around the corner to a great mexican restaurant. […] I will stay here again. Read moreGenuine Hotels.com guest review
Nice Hotel Convenient location close to good stuffGenuine Expedia guest review
"Perfect spot for a Lego Land vacation!"
Outstanding staff & quiet room. Keep up the great work!Genuine Expedia guest review
All good. Thank you!Genuine Hotels.com guest review
With view comes traffic noise.Genuine Hotels.com guest review
"nice hotel close to beach"
the location is good close to nothing so you need to drive. There is a charge for parking. On the positive side, they have Keurig coffee maker and a refrigerator in the room. the staff is very friendly and helpful.Genuine Expedia guest review
"Great hotel and location."
Wonderful place to stay! Friendly staff, close to everything.Genuine Expedia guest review
"Great Location, all else, OK"
Location is very central to beach, down the hill but food and service left much to be desired. Did not make up the room on day one and dinner and breakfast were much like cafeteria fare. Stay here to save money, eat somewhere else.Genuine Hotels.com guest review
Stayed three nights and was so happy to go home and sleep on my own comfortable bed. Really fell short of my expectations for a variety of reasons including bad location of room and that things were in disrepair. Also did not love the air number beds. They were also not working.Genuine Hotels.com guest review
"What I expected, and more."
Hotel and room itself was okay, quite clean, but a little dated and could use some refurbishing. Casual vibe, lots of families with kids for Easter weekend. However the quality of service exceeds expectations and deserved the 5 score in my book. We stayed for only a night, and my friend left 2 shirts in the closet. Nothing special, just two regular […] dress shirts. He called about it the next day and was told they will check on it. 3 days later -- a FedEx package arrives with the two shirts! They shipped it to us in Los Angeles free of charge. For a regular 3 star hotel that is on the budget side, I did not expect such 5 star service. Thank you Hilton Garden Inn, will keep you in mind for our next visit to Carlsbad. Read moreGenuine Expedia guest review
"Great price and location"
Pros 5 minutes from restaurants, shopping, beach and Legoland Good price for hotel within the Carlsbad area Great pool for the kids Front desk staff is friendly Cons Hotel is behind a train track Room is bit outdated Hotel restaurant is pricey and quality is below average $10 for parking?Genuine Hotels.com guest review
Located conveniently near LegoLand, shopping, & dining. Most importantly across for the Pacific!Genuine Hotels.com guest review
"Not as described"
I booked the room through Expedia & representative said that it is guarantee FULL ocean view, while the room view was pool & the ocean view was blocked with palms. We weren't able even to enjoy the fresh air as the pool area was noisy & unable to open the window. The restaurant menu was very limited. Just one type of any food. For example there was […] just one type of soup or steak. Read moreGenuine Expedia guest review
"Great place to stay for Legoland or the beach!"
The service all around was extremely friendly and helpful throughout our trip. We really appreciated the free shuttle to Legoland for the days that we went there, and the driver who played along with the surprise on the first day, since our kids didn't know where we were going until we got there. The hotel is located right across the street from the […] beach, and they rent out chair/umbrellas/etc., which is nice. They have a very small convenience "store" (about the size of a large closet) next to the front desk, which has a good handful of convenience items for the typical overpriced charge. The kids really enjoyed the pool and my husband and I enjoyed the hot tub, which were both really nice and located in the center courtyard area. We liked the fireplace sitting area for relaxing in the center courtyard area, as well. The food at the restaurant was OK (some things better than others) and overpriced (as most of the food in the area tended to be), but convenient. We ate there for breakfast twice and dinner once. We also appreciated the small coin operated laundry room when we used more clothes than expected with spills, beach sand and water rides. The location is a few miles south of "The Village" area of Carlsbad, which has a lot of shops and restaurants, as well as more beach areas. There is also an outlet mall really close by, though we never made it there. The free shuttle also can take to either place for drop-off and pick-up. Overall, we are really glad we stayed here! Read moreGenuine Hotels.com guest review
"Charged $10 a day for parking-No Warning"
The facilities were OK. There was a $10 a day parking charge added to the bill, without any notice either before or after. Very poor sneaking that in. I will not go there again, even though we have Hilton Honors Silver membership.Genuine Expedia guest review
"Great beach hotel by Legoland and the Flower Flds"
Our family had a wonderful stay this weekend. There were movies on the lawn Friday and Saturday nights and the location is stunning. We thought it would be very basic based on price but it was fantastic with exceptional service.Genuine Expedia guest review
"Okay, there are better alternatives"
Okay experience- we( family of 4 with 2 kids stayed here for 5 nights); the room was clean, beds were comfortable. however we think there are better alternatives at this price point. The rating for this hotel is 4.4 - however we did not experience that level of service. I would rate my experience at 2.5 We like the movie screenings on Friday and Saturday […] evening: kids enjoyed those movies. Location is great- pretty close to the beach and lot of options for food within 5 mile radius. The rest - meets expectations or a notch below expectations. Importantly- few staff members did not meet my expectations- They were not as much helpful as I expected them to be. 1. Did not elaborate the options on food joints or alternate ways to get to the beach(es) with kids b. had to wait for 10+ minutes for help with printing ( 2 page )- problem was a.lack of training/awareness among the staff on how should one release the print jobs( it's a simple thing, but only one person knows the stuff) b. more importantly- indifferent /insensitivity/ignorance/no sense of urgency to provide the service Read moreGenuine Expedia guest review
"Really enjoyed my stay!"
The location was perfect for me since I didn't want to be right in the middle of the action. I was able to walk the beach everyday (access is not directly across from the hotel so it required a little walking just to get down to it, but wow when you did). Had a partial ocean view but was pretty obstructed by the trees but it was there. I loved the outdoor […] patio, fireplace and tables- had them to myself a few times. The pool is usually pretty busy with kids. I felt quite comfortable eating by myself in the bar area outside, they even turned the heaters on for me! Every time I passed an employee in the hall or outside, they greeted me so sincerely ~ didn't feel like they were made to but wanted to be friendly. I'm sure at some point they need to renovate the bathtubs but it wasn't really a big deal since they were clean enough. Most mornings you can hear the water from showers in other rooms so a little more soundproofing would help if they do reno. Overall, absolutely loved Carlsbad and this hotel worked out great for me Read moreGenuine Expedia guest review
"Good location and well maintained physical plant."
Staff could be more aware and communicative of the things that guest need to know. When a local power outage (replacing a transformer) rendered the elevators unusable, none of the staff I talked to could direct me to the only staircase accessible from outside the hotel.Genuine Expedia guest review
Our window would not close because the screen was bent and pushed in, as soon as we called, someone came to adjust it. Overall great location, clean room, comfortable bed and rooms seemed sound proof. The restaurant was mediocre and the room fridge made some high pitch noises throughout the night. There was no bag for the ice bucket and when we got […] ice, there were dark specks in the ice, so we didn't use ice. Our family enjoyed the pool. Read moreGenuine Hotels.com guest review
"not so good"
on the beach and convenieience was good however for the money not so great~~~Genuine Hotels.com guest review
"Great staff, terrible beds"
4 nights, 2 different rooms, 3 visits from the engineer to fix the mattrasses. Hilton Garden Inns all have the 'revolutionary' mattrasses, adjustable to each guest's preference. Unfortunately the what are they called "blisters" (air pockets) keep popping which means you'll be sleeping in a giant hole. It's really unfortunate because we really liked […] everything about the hotel: location, rooms, pool and very friendly staff but we will not returning. Our backs are still hurting. Read moreGenuine Expedia guest review
I chose this hotel the weekend I was going to propose to my girlfriend and could not have chosen a better place. Budget wise, it was not too expensive, the property was clean and well kept, the staff was courteous and friendly, we were minutes away from good food, good shopping and the beach was just an open curtain away. We were extremely happy staying […] here, we would stay here again. Read moreGenuine Hotels.com guest review
"Right across from the beach"
Great hotel with incredible landscaping around it. Nothing to complain about.Genuine Hotels.com guest review
"Nice enough, close to the beach."
We checked in at 4:00 and our room was ready. No upgrades were available and we were in the very back of the hotel. We were surprised when we got to our room and discovered we had been given a wheelchair accessible room. (Because there weren't other rooms available I didn't bother calling the front desk.) we had a nice view of the pool, which is small […] but adequate for the kids. We did enjoy the late afternoon hours by the pool with gracious bar service. Overall it was a quick 1 night stay without much hoopla. Read moreGenuine Expedia guest review
"It was fine"
The fact that they charge for parking was my big problem. It's not like we were in a downtown area. The hotel is in a good location. We were centered on Legoland and the Midway in San Diego. For that it was great. There are good restaurants not far way. We'd return.Genuine Hotels.com guest review
"Nice place with ocean view. Lovely courtyard/ pool"
Had a nice stay, enjoyed the pool and ocean view, clean and comfortable room as well.Genuine Expedia guest review
"What an awesome location!"
We stayed here while on our family California road trip 3/15-3/17. This hotel is in the center of everything! Resturants, parks, shops and the beach in walking distance (across the street from the Hotel). We did not have any problems what so ever! I Prepaid before we came checkin was a simple, comfortable beds... Overall, Our trip was GREAT!Genuine Hotels.com guest review
Carpet in room was unclean so we didn't feel comfortable enough to walk around without shoes. The bathtub did not drain very well. Breakfast buffet was very expensive.Genuine Hotels.com guest review
"Nice stay by the beach and close to everything!"
Great place, clean and close to everything. They have movies playing on the weekends, great for kids!Genuine Expedia guest review
It was nice since its right across of the beach. I loved the movie nights. It was nice to relax after a hectic hot day and enjoy the cool night. The restaurant was good the night service excellent. The morning, the servers were not as nice as the night shift.Genuine Expedia guest review
The only thing I wish your hotel can improve on is: have additional shuttles. Three time that we requested a shuttle the wait time was for one hour for a 5 miles area. That's the only thing we did not enjoy. Other then that all staff was excellent. JayGenuine Hotels.com guest review
Awesome view from front of hotel. Close to the beach and Legoland.Genuine Expedia guest review
"Staff extremely friendly and accommodating."
I had a great stay at the Hilton and would recommend it to everyone. Loved the Ocean View -- everyone there -- Paige and the others who attended to us. Thank you! Will definitely consider coming back.Genuine Expedia guest review
"Close to beach and legoland"
Hotel is OK, not spectacular. Jacuzzi was broken and pool was small. The bathtub in room 137 was so old I had to place a towel on the inside while showering so I wouldn't catch something.Genuine Expedia guest review
we got the room with beautiful view! loved it even tho we had to move from the first floor due to smoking smell.Genuine Hotels.com guest review
Excellent location. Sparkling clean room. Quiet. Pleasant staff. Adequate parking. Fantastic!Genuine Hotels.com guest review
"Good hotel, really nice pool"
The hotel itself was really nice. I would say about average. The rooms were extremely clean but a little bit older. You have the basic bed, table, tv, chair. The carpet was bunched up in a lot of places. I thought the breakfast buffet was way overpriced the food was just ok...I make better pancakes and eggs :) But I guess you pay for convenience.Genuine Hotels.com guest review
I got married in Las Vegas the day before i arrived in Carlsbad CA. I told the front desk that I was there to visit my son at camp pendelton and i got married the day before. Shortly after being in our room we received a knock on the door. There was was bottle of champagne and chocolate covered strawberry's, along with chocolate chip cookies compliments […] of the hotel. It was very quiet there and very clean. This is a great place to stay. Read moreGenuine Expedia guest review
"My New Happy Place"
The Service was very good. The hotel had everything we needed. We had two rooms. One room had a backed up sink. After we let the front desk know it took about am hour for them to try to fix it befor we had to let them know another room would be required. I would have likes for them to just move us instead of letting us deal with the smell and visual […] of a backed up sink. Read moreGenuine Hotels.com guest review
We felt that $10.00 a day to park was a bit over the top,we called before we stayed and were told that parking was no charge.When you pay that amount to stay I fell that parking should be free, it is all self parking.Genuine Expedia guest review
Nice clean room..just a weird smellGenuine Hotels.com guest review
"Kids running the halls until 1am"
Hotel was nice and close to beach, but I couldn't sleep until the kids stopped running the halls at 1am. They woke the baby up too.Genuine Expedia guest review
"across from ocean; 3 mile walk to town"
Very comfy beds, some stains on the carpet, bath in need of remodeling. constant issue with keys not opening doors. Big but expensive breakfast.Genuine Hotels.com guest review
"Great Hotel in Carlsbad"
The Hilton Garden Inn is right across the street from the beach. Our room had an ocean view. Friendly staff, yummy restaurant, all around great experience.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )