This hotel has an amazing location and is just great overall. Have stayed here a few time and will continue to do so!!!! :)Genuine Expedia guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review complimenting our hotel. I know that you are very busy and much appreciate the time that you took to let us know that we are doing a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
"Great staff makes a great stay"
We stayed at this hotel during a freak snowstorm in the Portland area. Staff was wonderful in all aspects seeing to our comfort and helping us plan for the possibilities of a frozen city the next morning. Breakfast and dinner were great.Genuine Expedia guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review you wrote complimenting our hotel. I know that you are very busy and much appreciate the time that you took to let us know that we did a great job for you during the snow storm. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and makes our jobs enjoyable.
"Nice hotel, close to restaurants"
Good location in Lake Oswego,have everything for a comfortable stayGenuine Expedia guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the letter you sent complimenting our hotel's service I know that you are very busy and much appreciate the time that you took to let us know that we are doing a great job for you.
"Great hotel and great location"
Great hotel and I would recommend it to anyone!Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the letter you sent complimenting the hotel's service and efforts. I know that you are very busy and much appreciate the time that you took to let us know that we are doing a great job for you.
"Excellent customer service"
Nice lobby, Clean comfortable room and great location but hands down best reason to stay is the customer service at the front desk. We had an issue being overcharged for a taxi. We spoke to Megan about it, letting her know more as an FYI not to use that service. But she wasn't just sympathetic... She got on the phone. She made a couple of calls, figured […] out who the driver was, and got us a refund! She went above and beyond and reminded me why I always try to stay at a Hilton property whenever possible. Thank you Megan. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review you wrote complimenting Meagan's service and efforts. I know that you are very busy and much appreciate the time that you took to let us know that she did a a great job for you.
This is a great location - near the freeway and still quiet and pleasant. A Starbucks across the street. A good Portland area option, although probably a 15- 20 minute drive to downtown. RecommendedGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review complimenting our efforts. I know that you are very busy and much appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day.
"Close to temple and friendly staff"
I read the other reviews and have never really had much to think about either positive or negative reviews of staff since I usually only deal with them at check-in or out. I must say, I felt so welcome and 'serviced' at this hotel, even compared to four or five star resorts I have stayed at. The staff inquired as to any needs our party had every time […] we returned to the hotel and gave us the information we requested promptly and accurately. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for taking the time to write such a positive review of your recent stay. Your satisfaction is our reward for a job well done, and we appreciate you taking the time to tell us we're doing a good job. We look forward to serving you again the next time your return to the area.
"Love this place...WILL be back"
Breakfast was great! Room was spacious and comfortable. Great pool. Friendly, courteous staff. Requested a pack and play for my infant daughter. when we checked in, it was in the room and set up for us. Clean room, good internet availability. Absolutely no complaints!!!!Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego I want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with our staff.We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
"Central location, lots of families staying over"
The hotel was nice, but the walls were thin. We stayed for 12 nights over Christmas and there were several families staying in the hotel and making a lot of noise. We got our room changed once because the people in the next room just did not stop the noise. The hotel was accommodating with our room change request, that was good. While it is not their […] fault for noisy guests, they might have done a better job of spreading guests apart instead of clustering everyone. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for taking the time to fill out a survey regarding your recent stay with us. Our goal is to exceed the expectations of every guest and to ensure that we deliver a high level of customer service. From looking at your survey it looks like we could have done some things to make your stay more enjoyable, I want to apologize for that. In the future should you chose to stay with us again, I hope that you won't hesitate to contact us at the front desk with any equipment problems or anything else that prevents you from having a most comfortable and enjoyable stay. We would be happy to replace, repair, or otherwise fix anything that is not in proper working order. Unfortunately during your stay our occupancy was low. During the slow periods we intentionaly group our guests on the same floors so that our maintanence staff can do preventative maintanence and housekeeping can do deep cleaning in the unoccupied rooms. If there is anything else we could have done to make your stay more enjoyable please do not hesitate to let us know. Thank you for choosing the Hilton Garden Inn Lake Oswego and we look forward to your return.
The most important thing first, the beds are extremely comfortable. The room and the common areas were clean. Hotel is not necessarily located near anything special but it is in a safe neighborhood. Seems more suitable for business travelers than for families.Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego I want to thank you for the kind words you said about our property. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with our staff .We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
"Classic HGI Property"
Very professional helpful hotel staff. Easy drive into downtown Portland from the hotel.Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for taking the time to write about us on Hotels .com. We appreciate your comements and hope that you will stay with us again on your next trip to the Lake Oswego Area.
WE LOVE THIS HOTEL. IT IS BEAUTIFUL, STAFF IS WONDERFUL, HAS ALL YOU COULD WANT OR NEED. ROOM SERVICE PLUS ROOM DOWN STAIRS FOR MEALS. INDOOR POOL AND WORKOUT ROOM. THE STAFF WAS SO FRIENDLY AND HELPFUL. THE ONLY PROBLEM I HAD WAS EVEN THOUGH THE BED WAS ADJUSTABLE, THERE WAS A DIP IN THE MIDDLE AND MY BACK WAS SOOO ACHY AFTER SLEEPING. WE HAVE STAYED […] HERE BEFORE AND WILL AGAIN. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for your 5 star review on Expedia! I am very sorry to hear that the bed wasn't soft enough and gave you an achey back. I trust that eveeything else met your expectations, and I hope that the next time that you stay with us you will let us know about the bed or anytning else that may need adjusting during your stay. We look forward to assisting you in the future.
"Stay at the Hilton Garden in Lake Oswego"
This was a family gathering of which six couples stayed at the Hotel. Not only was the Hotel clean and bright it was very friendly to a gathering of our nature. We were to a restaurant an then convened, there at the Hotel. The staff was warm, welcoming as well as most helpful. We all enjoyed the breakfast the following morning and again our every request […] was answered or saw to in the most gracious manner. We all remarked about the nice time we had, and due largely to the accommodations. Thank You!! Read moreGenuine Expedia guest review
Between Bridgeport Village and Washington Square, this hotel is optimally located. Lovely running path right outside the hotel. Fantastic breakfast, well worth the extra $10 per night.Genuine Expedia guest review
Overall-Very pleased. Clean, updated, nice neighborhood, convenient parking, fair price. I needed a room and had budget restrictions. I spent 2 nights in the Portland area and drove to my obligations. I did not use the amenities only because I did not spend much time at the hotel. I would stay there again.Genuine Hotels.com guest review
"Nice clean, quiet hotel"
It was a very nice, clean and quiet hotel. Located conveniently near I-5 and Kruse Way Dr. (a main thoroughfare for the Lake Oswego area) . I was visiting family so I didn't eat in the hotel but enjoyed the room.Genuine Hotels.com guest review
"Nice hotel in middle of the city"
Very nice accommodations and the lounge area looked like west elm staged it with very nice furniture. The rooms were very nicely done too with memory foam mattresses and fridge with Keurig coffee machines. The breakfast was awesome for what we paid- ask at booking if it is included- it was at our rate of 99.00 a night. Felt a lot like the kimpton's […] we have stayed at. Good job! Read moreGenuine Expedia guest review
Second stay here in a couple of years. Hotel is extremely clean and a nice place to stay in relation to my client's office. The bathroom smelled like someone smoked a pack of cigarettes in there but the breakfast was comp'd because of it so I let it slide.... :)......Super friendly staff. I did forget that breakfast here is $9.00 where it is free at […] some of the comparable hotels around town. Read moreGenuine Expedia guest review
I didn't go to the restaurant in the hotel because my boyfriend and I wanted to go out and explore Oregon, but I loved the option of getting the food delivered to us. We spent almost every night in the pool, which was awesome, and even though they were less than a mile from the highway we slept soundly. In the room they gave us the option to change […] our own temperature and we were also able to change the firmness and softness of our beds. They even have a Zip checkout where all you do is dial 0 on the phone, say you wanna check out, and you pack up your stuff and leave without stepping foot in the lobby. It was a great hotel and my boyfriend is begging us to go back. Read moreGenuine Hotels.com guest review
I am on crutches, so I stayed in an accessible room. The room was quite spacious and the bathroom was fully accessible. The hotel staff's was very accommodating, especially the girls working the breakfast shift.Genuine Expedia guest review
"Best place to stay for the money"
I stay in the PDX area once a week, and I have tried dozens of hotels. This hotel has the best price, best breakfast, great pool, business center, beds, and location that I have found. Any closer to the city and you're spending an extra $100, plus parking.Genuine Hotels.com guest review
Very comfortable; breakfast is not complimentary but an excellent deal at $10 each. Staff were uniformly helpful; great service.Genuine Hotels.com guest review
Just an over night stay. Older Hilton but was clean and well kept. Pool and Spa were nice and well maintained. Got special pricing which was all it was worth, to spend more opened other options of newer properties.Genuine Hotels.com guest review
"Friendly hotel, soon to be good lobby"
very friendly staff, lobby under renovation but looks nice already rooms are fine! if you compare it to a 2.5-star hotel it's pretty good Nice big flat screen TV, decent size bed with adjustable firmness, new coffee maker BUT the rest of the decoration does feel a little bit ...... old I would go back to the hotel, and recommend it to others! PS:they […] really should serve free breakfast because of the renovation, but they don't! did not try it so there's no comment on that Read moreGenuine Expedia guest review
"OK for one night but not great"
Not impressed with front desk service. Restaurant/breakfast area undergoing renovation. Room was a handicapped room that I did not ask for (hotel was nearly empty on a Sunday night). Large and cold with a TV that was too small for the room--could not even see from the bed.Genuine Hotels.com guest review
"Excellent Staff, Excellent Hotel, Great Location"
Upon check in the staff at the concierge desk was very kind, helpful, and courteous. She helped us with information on wifi. I'm sure she was busy (it was 6:00 p.m. on Friday Oct. 11) but she didn't show it, and was eager to spend as much time with us as necessary. The breakfast buffet was good, with courteous staff offering to get us special orders […] from the kitchen. The room was clean and the housekeeping staff friendly. Location right off Hwy 5 was convenient and easy to get to nearby attractions. We will stay here again! Read moreGenuine Expedia guest review
There were no instructions on how to work the jetted tub, called front desk and they helped, but it is connected to the fan in the bathroom. So, if you want to use the jets, you have to have the fan on (which is SO loud). The bed in our room was air adjustable to fit your firm or plush needs. Over all I was disappointed with my stayGenuine Hotels.com guest review
"Nice hotel close to downtown and other shopping"
Room was comfortable and quiet - the beds were wonderful - location to shopping great - easy on and off freewayGenuine Expedia guest review
Gabriel was awesome customer service everGenuine Hotels.com guest review
"Odd definition of "non smoking""
All went well except my non-smoking room seemed to have pillows and/or pillow cases taken directly out of a smoking room. We checked in late and were too tired to complain - the issue was gone for our second and third nights there.Genuine Expedia guest review
"Nice hotel, right outside downtown Portland"
We had a great stay at the hotel, the walls are a little thin so you could hear everyone around you, but overall the hotel was clean and the staff was friendly.Genuine Hotels.com guest review
"Beautiful part of the world!"
The staff was very friendly and the breakfast was more than expected! The room was clean and comfortable, we would stay again.Genuine Expedia guest review
"Will stay again."
Hadn't stayed at Hilton Garden Inn's in the past. The pool is very small, but all facilities were clean. The morning buffet was a good value. The room was fairly well appointed but nothing fancy. The beds were comfortable. Staff was pleasant.Genuine Expedia guest review
"Great place to stay"
Very clean, great staff, nice and comfortable. About a half mile from the Mormon LDS temple.Genuine Expedia guest review
After being stuck in traffic for 5 hours due to a bad accident, with only 5 min. from our destination point, not knowing where we were going, in the dark, needless to say we were not in the best frame of mind! We called your Lake Oswego staff many times and they were so nice! Helping us to get to the Hotel. They were so friendly and up beat. It really […] made us feel welcome. The food was great, as was the room service personnel. The beds were awesome, we did leave the room the entire time we were there, stayed in our PJ's and ordering in! We cant say enough about our stay, thanks to all of you that helped us out. We will tell all our friends about you and your wonderful Hotel!!! Read moreGenuine Hotels.com guest review
Bed was great. The shower was a plumber's nightmare. That should all be re-done!Genuine Hotels.com guest review
"Great hotel for family or business stay"
Room and lobby were clean and well cared for. Excellent location - close to downtown events but don't have to pay for parking, two blocks from freeway exchange but set off the road so very quiet safe location.Genuine Expedia guest review
"Very nice hotel in great neighborhood"
Very nice hotel in lovely area with lots of restaurants around. We will stay there again if ever in the Portland area. The buffet breakfast is not that great but there is a Biscuits restaurant down Kruse Way a few blocks that's really great.Genuine Expedia guest review
This is a fantastic hotel for the price. The staff was friendly and very attentive, the rooms are very quiet and up to date.. Several restaurants within walking distance, and centrally located to Portland, shopping centers, wineries, and about 2 hours from the coast. The breakfast they have available in the morning was the best!Genuine Hotels.com guest review
"Great Place to Stay"
Very clean rooms, great breakfast, location was wonderful right next to the mall, cheesecake factory, and famous dave's!Genuine Hotels.com guest review
"convenient over night stay"
Hotel is at a very convenient location close to freeway for over night stay prior to our destination. In a very lovely surrounding, lots of parking and can not hear any freeway noise. Hotel service is excellent especially restaurant wait staffs. The only complaint I have is the air conditioner. It is the old fashion kind and is very noisy. It kept waking […] me up every time it kicks on and off. The room will be too hot without it. Read moreGenuine Hotels.com guest review
"Our new home for travel!"
The facilities were exceptional from lobby to room. Staff was very accommodating, wait staff even better! The beds are better than our $3000 home bed giving us a very good nights sleep. Breakfast was good. We have used Embassy Suites as our "GOTO" accommodations for the last 15 years but this place is hands down better in every category! No trouble […] using a third party vendor (Expedia). The location was perfect, restaurants, shopping, and access to main freeways was just right. Only regret is that we didn't book all three nights with Hilton Garden as we hadn't stayed there before and didn't know what to expect. We would stay there again in a heart beat! Read moreGenuine Expedia guest review
Breakfast was great. Hot tub was great, maybe a little too much chlorine, wish the staff would have mentioned the adjustable firmness beds. Didn't realize this until we checked out. Oh well.Genuine Hotels.com guest review
"Slow Elevators, but overall nice hotel"
There are two elevators in this hotel and only one of them goes down to parking. Both elevators are the slowest I've ever seen so if you're in a hurry like most business travelers are, you'll find this irritating. It's most efficient to take the stairs. The hotel overall though is pleasant and up to the standard you'd expect from a Hilton Garden Inn. The […] area is great with many good food choices in walking distance. The are very nice walking paths in this Business Park laden location. Read moreGenuine Expedia guest review
Comfortable room, helpful staff, safe and convenient area. Close to Trader Joe's and a number of good restaurants, such as Hunan Pearl, Thai Basil, Pizzacato, Stanford's. Decent hotel breakfast, too.Genuine Hotels.com guest review
"This hotel was very nice"
The staff of Hilton Garden inn were very nice & helpful. The room was good size with comfortable beds. Nice quiet Nrighbourhood, just 10 minutes drive to downtown portland. We found many nice bakeries around the hotel. Over all loved it. We will stay again.Genuine Hotels.com guest review
"Great place for a Portland stay"
The hotel's clean, the staff takes care of any problems, and the location is great. Can't think of anything negative. Service quality is great. Setting is in a corporate location with lots of green all around.Genuine Hotels.com guest review
AWESOME! They could not have treated us better!! We are coming back :)Genuine Hotels.com guest review
It was a nice comfortable room. Would stay there again.Genuine Expedia guest review
"Excellent Break fast"
The hotel is very good and our stay was excellent. The breakfast was very good with several items. There was a free cook-order breakfast available.Genuine Hotels.com guest review
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