"home away from home"
We felt very at home and could really tell the staff was dedicated to quality service.Plentiful parking,a Clean,comfortable and quiet room for our holiday weekend stay.The boil water issues for the area were responded to very well with written notices as well as plenty of bottled water available and clear instructions till the Community lifted the warning.The […] internet access was the only drawback.Using the business center to try to get our boarding passes was frustrating but the front desk clerk solved the issue by quickly providing us with the needed printout..WiFi in our room on our phones was troublesome also. Read moreGenuine Hotels.com guest review
"Great customer service!...actually EXCELLENT!!"
I have stayed in this area for business before, this was my first time at this hotel. I'll never stay anywhere else. Nice place, friendly staff, nice location.Genuine Hotels.com guest review
"it was alright..."
I'm glad I got my room at half price off of hotels.com because I would've been seriously disappointed otherwise. This room was not worth $200 for one person. I was shocked that this hotel which carries the Hilton name is like a nice Best Western :/ it's overpriced unless you get it at 50% off :) AND no complimentary breakfast was even more disappoi […] nting. Read moreGenuine Hotels.com guest review
"Great Location, Comfortable Rooms"
Great beds, linens, nice rooms, you have to pay for breakfast but they offer more than just sausage sponges and the like, you can have an omelet and other stuff made to order, so it goes beyond the usually barely edible buffet breakfasts at other places that come for free, but they do have that stuff too. Personally I think they should give that away […] and charge you only if you want something made from the kitchen, but overall this is a great, comfortable hotel with nice rooms, modern beds etc. Read moreGenuine Expedia guest review
"Out of the hustle, but close enough to the action"
Great location, nice breakfast service, and friendly staff. I'll be back!Genuine Hotels.com guest review
Wonderful stay. Great customer service. Will definately be back. Pool needs to be warmer om nly complaintGenuine Expedia guest review
"Nice place to spend the night"
The surrounding neighborhood was lovely to look at, seemingly safe, and filled with convenience (coffee shop, Fed Ex, etc) nearby. The weekend manager made a point of introducing herself. The front desk folks were friendly as well. The room was a nice size and very clean. The lobby was brand new. They made it easy to stay there. As a guest, you do have […] to pay for the breakfast separately from the room (not included in cost of room). Read moreGenuine Hotels.com guest review
Clean, some noise between rooms via cold air return in bathrooms that connect. Nice lobby. Breakfast is $9.95 and painfully slow for service. One in our party had young child screaming till midnight and mentioned to the staff and they comped his room.Genuine Expedia guest review
"Easy to find"
Very fast, clean, niceGenuine Hotels.com guest review
"Nice hotel near Lewis & Clark College"
Staff was very friendly and helpful, pointing us to a local garden site that was not well-publicized and turned out to be a treat.Genuine Expedia guest review
"Nice place to get away"
My wife and I stayed here for our anniversary and found it to be relaxing and enjoyable experience. The pool is a little small and the hot tub tends to be on the hot side, but the room is great.Genuine Expedia guest review
"Nice place, Breakfast is pretty lame at 10 bucks"
For the price you can do as well elsewhere without having to pay for breakfast, it's the same breakfast everyone else has, but you CAN also special order things, I just don't think they should charge for the buffet items, it's the exact same make your own waffles, spongy pseudo sausage and eggs everyone else puts out for free. Rooms are clean spacious […] and nice, just like they are at the competitions (think Phoenix Inn) Read moreGenuine Expedia guest review
This was a great hotel. Room was clean and comfortable. Breakfast was great and staff was very helpful.Genuine Expedia guest review
"Great location..quiet and clean!"
Easy check in and very friendly staff.I will stay there again!Genuine Expedia guest review
"Quick single over night stay"
It was a quick single over night stay at this hotel, which is nearby Marylhurst University. It's only about a 10-15 minute drive to school, so this was ideal for location. It's also across the street from the Centerpointe shopping complex, which does have a Starbucks! The hotel is over all, rather pleasing. The staff is great, it's a clean place, and […] there's a parking garage behind the hotel. I did not use any amenities, nor am I familiar with any. Read moreGenuine Expedia guest review
The hotel is old and not good as I had imagined after I lived in. Facilities are old. It is OK for passing-by travelers to live. In sum, the hotel is OK, but you will hardly enjoy your living.Genuine Expedia guest review
lots of places to eat near by, not far from moda center, beautiful locationGenuine Hotels.com guest review
"Good service but property is well-worn"
This property is always clean and service is very good, but the facility is in need of upgrades to carpet and furnishings. They are very worn out and well used. The location is very convenient to shopping and events. It is right of the freeway and easy to access. Parking is always adequate.Genuine Hotels.com guest review
"Safe walking neighborhood"
If you enjoy walking, this is a good neighborhood to do so. It's in an upscale office complex with wide sidewalks and very little foot or car traffic early in the morning. Since their Fitness Room was full, I headed outside and enjoyed the peace and quiet of early spring.Genuine Hotels.com guest review
"Clean and Helpful"
The air unit was just pushing cold air, they immediately sent someone up who fixed it. The room was clean, and we were told that we were one of the few rooms that you could see the ocean. The only downside to our stay was a basketball tournement was occuring the same weekend and the kids were running up and down the hall til the wee hours of the ni […] ght. Read moreGenuine Hotels.com guest review
"Convenient hotel just south of Portland"
This hotel is very convenient for my frequent trips to the Oregon Health and Science University. The hotel is just off Interstate 5 (exit 292B) at the highway 217 junction - there is no noticeable noise in this regard. Furthermore, there are several chain-style restaurants (such as Chevys, Applebees and Olive Garden) within a short walk or drive of […] the hotel. The Lake Oswego Grill is also nearby. Access to downtown Portland is easy as well. The hotel staff were very pleasant and the room was quite clean and quiet. The hotel also offers a full breakfast (a roughly $10.00 charge) but there was ample fruit, cold cereal, yougart and such available at no additional cost. I would definitely stay at the Hilton Garden Inn Lake Oswego again. Read moreGenuine Expedia guest review
This hotel has an amazing location and is just great overall. Have stayed here a few time and will continue to do so!!!! :)Genuine Expedia guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review complimenting our hotel. I know that you are very busy and much appreciate the time that you took to let us know that we are doing a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
"Great staff makes a great stay"
We stayed at this hotel during a freak snowstorm in the Portland area. Staff was wonderful in all aspects seeing to our comfort and helping us plan for the possibilities of a frozen city the next morning. Breakfast and dinner were great.Genuine Expedia guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review you wrote complimenting our hotel. I know that you are very busy and much appreciate the time that you took to let us know that we did a great job for you during the snow storm. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and makes our jobs enjoyable.
"Nice hotel, close to restaurants"
Good location in Lake Oswego,have everything for a comfortable stayGenuine Expedia guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the letter you sent complimenting our hotel's service I know that you are very busy and much appreciate the time that you took to let us know that we are doing a great job for you.
"Great hotel and great location"
Great hotel and I would recommend it to anyone!Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the letter you sent complimenting the hotel's service and efforts. I know that you are very busy and much appreciate the time that you took to let us know that we are doing a great job for you.
"Excellent customer service"
Nice lobby, Clean comfortable room and great location but hands down best reason to stay is the customer service at the front desk. We had an issue being overcharged for a taxi. We spoke to Megan about it, letting her know more as an FYI not to use that service. But she wasn't just sympathetic... She got on the phone. She made a couple of calls, figured […] out who the driver was, and got us a refund! She went above and beyond and reminded me why I always try to stay at a Hilton property whenever possible. Thank you Megan. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review you wrote complimenting Meagan's service and efforts. I know that you are very busy and much appreciate the time that you took to let us know that she did a a great job for you.
This is a great location - near the freeway and still quiet and pleasant. A Starbucks across the street. A good Portland area option, although probably a 15- 20 minute drive to downtown. RecommendedGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you so very much for the review complimenting our efforts. I know that you are very busy and much appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day.
"Close to temple and friendly staff"
I read the other reviews and have never really had much to think about either positive or negative reviews of staff since I usually only deal with them at check-in or out. I must say, I felt so welcome and 'serviced' at this hotel, even compared to four or five star resorts I have stayed at. The staff inquired as to any needs our party had every time […] we returned to the hotel and gave us the information we requested promptly and accurately. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for taking the time to write such a positive review of your recent stay. Your satisfaction is our reward for a job well done, and we appreciate you taking the time to tell us we're doing a good job. We look forward to serving you again the next time your return to the area.
"Love this place...WILL be back"
Breakfast was great! Room was spacious and comfortable. Great pool. Friendly, courteous staff. Requested a pack and play for my infant daughter. when we checked in, it was in the room and set up for us. Clean room, good internet availability. Absolutely no complaints!!!!Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego I want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with our staff.We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
"Central location, lots of families staying over"
The hotel was nice, but the walls were thin. We stayed for 12 nights over Christmas and there were several families staying in the hotel and making a lot of noise. We got our room changed once because the people in the next room just did not stop the noise. The hotel was accommodating with our room change request, that was good. While it is not their […] fault for noisy guests, they might have done a better job of spreading guests apart instead of clustering everyone. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for taking the time to fill out a survey regarding your recent stay with us. Our goal is to exceed the expectations of every guest and to ensure that we deliver a high level of customer service. From looking at your survey it looks like we could have done some things to make your stay more enjoyable, I want to apologize for that. In the future should you chose to stay with us again, I hope that you won't hesitate to contact us at the front desk with any equipment problems or anything else that prevents you from having a most comfortable and enjoyable stay. We would be happy to replace, repair, or otherwise fix anything that is not in proper working order. Unfortunately during your stay our occupancy was low. During the slow periods we intentionaly group our guests on the same floors so that our maintanence staff can do preventative maintanence and housekeeping can do deep cleaning in the unoccupied rooms. If there is anything else we could have done to make your stay more enjoyable please do not hesitate to let us know. Thank you for choosing the Hilton Garden Inn Lake Oswego and we look forward to your return.
The most important thing first, the beds are extremely comfortable. The room and the common areas were clean. Hotel is not necessarily located near anything special but it is in a safe neighborhood. Seems more suitable for business travelers than for families.Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego I want to thank you for the kind words you said about our property. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with our staff .We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
"Classic HGI Property"
Very professional helpful hotel staff. Easy drive into downtown Portland from the hotel.Genuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for taking the time to write about us on Hotels .com. We appreciate your comements and hope that you will stay with us again on your next trip to the Lake Oswego Area.
WE LOVE THIS HOTEL. IT IS BEAUTIFUL, STAFF IS WONDERFUL, HAS ALL YOU COULD WANT OR NEED. ROOM SERVICE PLUS ROOM DOWN STAIRS FOR MEALS. INDOOR POOL AND WORKOUT ROOM. THE STAFF WAS SO FRIENDLY AND HELPFUL. THE ONLY PROBLEM I HAD WAS EVEN THOUGH THE BED WAS ADJUSTABLE, THERE WAS A DIP IN THE MIDDLE AND MY BACK WAS SOOO ACHY AFTER SLEEPING. WE HAVE STAYED […] HERE BEFORE AND WILL AGAIN. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Lake Oswego Thank you for your 5 star review on Expedia! I am very sorry to hear that the bed wasn't soft enough and gave you an achey back. I trust that eveeything else met your expectations, and I hope that the next time that you stay with us you will let us know about the bed or anytning else that may need adjusting during your stay. We look forward to assisting you in the future.
"Stay at the Hilton Garden in Lake Oswego"
This was a family gathering of which six couples stayed at the Hotel. Not only was the Hotel clean and bright it was very friendly to a gathering of our nature. We were to a restaurant an then convened, there at the Hotel. The staff was warm, welcoming as well as most helpful. We all enjoyed the breakfast the following morning and again our every request […] was answered or saw to in the most gracious manner. We all remarked about the nice time we had, and due largely to the accommodations. Thank You!! Read moreGenuine Expedia guest review
Between Bridgeport Village and Washington Square, this hotel is optimally located. Lovely running path right outside the hotel. Fantastic breakfast, well worth the extra $10 per night.Genuine Expedia guest review
Overall-Very pleased. Clean, updated, nice neighborhood, convenient parking, fair price. I needed a room and had budget restrictions. I spent 2 nights in the Portland area and drove to my obligations. I did not use the amenities only because I did not spend much time at the hotel. I would stay there again.Genuine Hotels.com guest review
"Nice clean, quiet hotel"
It was a very nice, clean and quiet hotel. Located conveniently near I-5 and Kruse Way Dr. (a main thoroughfare for the Lake Oswego area) . I was visiting family so I didn't eat in the hotel but enjoyed the room.Genuine Hotels.com guest review
"Nice hotel in middle of the city"
Very nice accommodations and the lounge area looked like west elm staged it with very nice furniture. The rooms were very nicely done too with memory foam mattresses and fridge with Keurig coffee machines. The breakfast was awesome for what we paid- ask at booking if it is included- it was at our rate of 99.00 a night. Felt a lot like the kimpton's […] we have stayed at. Good job! Read moreGenuine Expedia guest review
Second stay here in a couple of years. Hotel is extremely clean and a nice place to stay in relation to my client's office. The bathroom smelled like someone smoked a pack of cigarettes in there but the breakfast was comp'd because of it so I let it slide.... :)......Super friendly staff. I did forget that breakfast here is $9.00 where it is free at […] some of the comparable hotels around town. Read moreGenuine Expedia guest review
I didn't go to the restaurant in the hotel because my boyfriend and I wanted to go out and explore Oregon, but I loved the option of getting the food delivered to us. We spent almost every night in the pool, which was awesome, and even though they were less than a mile from the highway we slept soundly. In the room they gave us the option to change […] our own temperature and we were also able to change the firmness and softness of our beds. They even have a Zip checkout where all you do is dial 0 on the phone, say you wanna check out, and you pack up your stuff and leave without stepping foot in the lobby. It was a great hotel and my boyfriend is begging us to go back. Read moreGenuine Hotels.com guest review
I am on crutches, so I stayed in an accessible room. The room was quite spacious and the bathroom was fully accessible. The hotel staff's was very accommodating, especially the girls working the breakfast shift.Genuine Expedia guest review
"Best place to stay for the money"
I stay in the PDX area once a week, and I have tried dozens of hotels. This hotel has the best price, best breakfast, great pool, business center, beds, and location that I have found. Any closer to the city and you're spending an extra $100, plus parking.Genuine Hotels.com guest review
Very comfortable; breakfast is not complimentary but an excellent deal at $10 each. Staff were uniformly helpful; great service.Genuine Hotels.com guest review
Just an over night stay. Older Hilton but was clean and well kept. Pool and Spa were nice and well maintained. Got special pricing which was all it was worth, to spend more opened other options of newer properties.Genuine Hotels.com guest review
"Friendly hotel, soon to be good lobby"
very friendly staff, lobby under renovation but looks nice already rooms are fine! if you compare it to a 2.5-star hotel it's pretty good Nice big flat screen TV, decent size bed with adjustable firmness, new coffee maker BUT the rest of the decoration does feel a little bit ...... old I would go back to the hotel, and recommend it to others! PS:they […] really should serve free breakfast because of the renovation, but they don't! did not try it so there's no comment on that Read moreGenuine Expedia guest review
"OK for one night but not great"
Not impressed with front desk service. Restaurant/breakfast area undergoing renovation. Room was a handicapped room that I did not ask for (hotel was nearly empty on a Sunday night). Large and cold with a TV that was too small for the room--could not even see from the bed.Genuine Hotels.com guest review
"Excellent Staff, Excellent Hotel, Great Location"
Upon check in the staff at the concierge desk was very kind, helpful, and courteous. She helped us with information on wifi. I'm sure she was busy (it was 6:00 p.m. on Friday Oct. 11) but she didn't show it, and was eager to spend as much time with us as necessary. The breakfast buffet was good, with courteous staff offering to get us special orders […] from the kitchen. The room was clean and the housekeeping staff friendly. Location right off Hwy 5 was convenient and easy to get to nearby attractions. We will stay here again! Read moreGenuine Expedia guest review
There were no instructions on how to work the jetted tub, called front desk and they helped, but it is connected to the fan in the bathroom. So, if you want to use the jets, you have to have the fan on (which is SO loud). The bed in our room was air adjustable to fit your firm or plush needs. Over all I was disappointed with my stayGenuine Hotels.com guest review
"Nice hotel close to downtown and other shopping"
Room was comfortable and quiet - the beds were wonderful - location to shopping great - easy on and off freewayGenuine Expedia guest review
Gabriel was awesome customer service everGenuine Hotels.com guest review
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