Our room was on the third floor and the Hotel was in construction and elevators did not work so we had to walk up the stairs. Also, I did not appreciate the fact that the A/C was not on on the third floor in the hallways. It was extremely hot. I did notice that it was cool on the 2nd floor which was their platinum level but a Hotel of this caliber should […] not make people suffer just because they are not frequent guests. Read moreGenuine Hotels.com guest review
Great hotel but everything is expensiveGenuine Hotels.com guest review
Nice, clean rooms for a quick stop. Attended a wedding. Good food on restaurant, overall will not dissapointGenuine Expedia guest review
"A / C too noisy"
No elevator for a 3 story building No A/C on the lobby, neither the hallways A/C unit in the room too noisy (tweaking) Good restaurantGenuine Expedia guest review
"Overall good value"
We stayed here for one night and I would definitely stay here again. The staff was friendly and corteous. The location makes it very easy to find. The room was clean, however there was one dirty towell in the room when we arrived, it was folded as if it had not been used but had makeup stains once I unfolded it...human error.Genuine Hotels.com guest review
"Few choices for business traveler in this town."
One of the better choices xxxx xxxxxxxxx xxxxxxxxxGenuine Expedia guest review
Had reservation for 1 night but needed 2, the person at the front desk got us the second one with a discount! Great room, will continue stay there.Genuine Hotels.com guest review
"One of the best hotels of Monclova!"
Great customer service!Genuine Hotels.com guest review
No issues - very nice hotel - would stay there againGenuine Expedia guest review
"The only negative bit of this hotel."
The only negative thing I have to say about this Hotel is that the Reception Desk Staff are completely, well, useless. They are not very helpful, getting information from them is a struggle and they are incompetant, they don't even smile. I must say that the rest of the Hotel Staff are fine, very helpful and cheerfull. I would use this Hotel again but […] I would have to bite my tongue whenever I go near the reception desk. SORT IT OUT before I go somewhere else! Read moreGenuine Hotels.com guest review
Really great service and good rooms. Central placed in Monclova.Genuine Hotels.com guest review
Todo el hotel excelenteGenuine Hotels.com guest review
excelente , solo me falto sol, lo espero para la proximaGenuine Hotels.com guest review
"Muy buena Opcion en Monclova"
Excelente... volveria a quedarme ahi.Genuine Hotels.com guest review
"Average but Comfortable"
04/08/14 Edward S Incline Village, Nevada
Parking is better than most places. The lobby is bright and the Associates are friendly and well trained. Service was solid. The corridors are a bit worn but clean. Did not see any elevators so stairs are the norm. The rooms are spacious and clean but lack sufficient electrical for business traveler. Lighting is a bit on the dark side. Bed and lines are comfortable. Bathroom clean and spacious. The on site restaurant was well attended and more than adequate. Breakfast and dinner were above average. Internet was faster than most and the coffee stands throughout the corridors was a nice touch. Pool area was nice and seemed family friendly as well as business friendly.
"I would've stayed here longer but..."
03/22/14 Bill C Lincoln, Rhode Island
There are many nice features to this hotel. It's location is within walking distance of a few good restaurants and shopping areas. The dining area is comfortable. The pool and fitness areas look nice and are well maintained. The waitstaff are pleasant and several of them speak English well. My biggest complaint was that there is no hot water. That by itself was a deal breaker and prompted me to move to a different hotel. The food in the restaurant is serviceable but not great. The rooms were reasonably comfortable though I've slept in more comfortable beds in other hotels. It would've been convenient if they had a shuttle van like the Holiday Inn in Monclova so that you didn't have to rely on taxis to get you around since I didn't have the courage to rent a car here. I might have considered staying here longer if it weren't for the hot water problem.
"Good location but not accessible for elderly couples."
09/18/13 kerberos237 Monterrey, Mexico
Pros: The location is actually quite convenient. The parking lot is free and is spacious. A decent selection of free TV programming. Cons: a) Handicapped inaccessible ! No elevators, my mom had to struggle to deal with the flight of stairs, it is very inconvenient for elderly visitors. b) The faucet water. Probably it is a problem with the city, but it smells terrible; and even for just washing your hands, don't think about brushing your teeth. c) Looks outdated. d) No free internet, not even in the lobby, maybe it is expected by now from a large chain, but I will always feel restrained if I don't have access even in the hotel lobby.
"Best of available hotels"
04/23/12 IGX Saltillo, Mexico
This hotel is old and not well mantained. It is clean, has good location (main avenue on Monclova). This hotel doesn't have elevators nor ramps, so you need to carry you luggage thru the stairs. The layout of the building is strange, lots of corridors, so it is not easy to find your room or your way out. The a/c worked regular, the day was not so hot, but we needed to keep it in low temperature to be comfortable. The shower had very little water, I needed to be close to the wall (some friends told me that it was the same on their room). The restaurant has a breakfast buffet, which is expensive (for Monclova, $180 MXN) and has no variety, you should walk outside and have a much better experience. In short, even with those shortfalls, it is one of the best options in this city, so we only need to complain so the management takes care of it.
"Not many choices"
12/28/11 Tim M Atlanta, Georgia
This hotel is about what you would expect. Easy access with lots of parking, pleasant pool, average restaurant & bar. The rooms are vintage early 90's. Location is good, within walking distance of some good restaurants & bars. There are a lot of foreigners staying at this hotel, working at the local steel plant.
07/14/14 DUKESOUND Saltillo, Mexico
Tengo mas de un mes viviendo en este hotel y cada vez me mandan mas lejos, la semana pasada hice la observación de que me enviaron a las ultimas habitaciones y que creen? Ahora me enviaron a la ultima literal. A punto de cambiar de hotel.
06/23/14 Diego H Mexico City, Mexico
El hotel esta bien ubicado en la ciudad, el personal es amable y la comida pasable, lo que no se puede perdonar en un hotel es que no puedas pasar una buena noche debido a ruidos que tenga tu habitación. Me asignaron la habitación 105, dicho sea de paso, después de tener un día muy pesado y llegar al hotel a las 11:00 pm para hacer el check-in, lo primero que quieres es descansar, cosa que no pude lograr debido a que mi habitación contaba con un ruido cerca del aire acondicionado, después de revisar y desconectar el aire me di cuenta que el sonido provenía de los ductos del propio aire acondicionado, parecía que ya lo habían revisado puesto que la pared parecía recién resanada. En resumen, no pude descansar y obviamente no iban a tirar la pared solo para arreglar un sonido que no me dejaba dormir a las 11:30 de la noche, una pena que en un hotel de esta cadena sucedan esos detalles que marcan la estadía.
06/08/14 CarolinaMtz Gomez Palacio, Mexico
BUENO: En general el hotel es bueno, tiene una excelente ubicación, los cuartos son limpios. MALO: La comida es carísima (por ejemplo una hamburguesa costaba en promedio $160 pesos), pero sin embargo se tienen varias opciones cerca para comer. Recomendado :)
"Muy caro para lo que ofrecen"
04/24/14 Israel B
Me hospedo regularmente aqui, el hotel es comodo pero tiene varias cosas que no me gustan, la alfombra de mi cuarto estaba sucia, generalmente en cualquier hotel de esta categoria te regalan agua de 300 a 350 ml pero aqui dejaron un agua de 200 ml que no te sirve para nada eso si la de litro y medio te la dejan para que la compres, el restaurante tiene poca variedad de comida aunque el servicio es bueno.
Estuvimos un fin de semana y en general muy Satisfechos con el servicio. Lo único malo es que no tiene elevador por ser así el diseño del hotel. Tienen una promoción y nos regalaron una noche gratis en nuestra siguiente estancia en cualquier fiesta inn. Gracias
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