Hotel Cozumel & Resort - Cozumel

Awesome staff, great snorkeling close by, close to downtown, PERFECT!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is my 2nd all-inclusive stay. It was not as nice as Sabor but it was still enjoyable. This is a great hotel if you are an avid scuba diver (i like to dive but am only mildly interested in it). The breakfast meals were excellent and the remaining meals were just so-so. The drinks were good and the bar service good. The beach area is small but quite […] nice but there were many broken chairs. There is no entertainment to speak of. The room has no sound proofing so if your neighbor is loud, you probably wont get much rest. The employees of the hotel are quite friendly and try their best to make your stay enjoyable.Bottom line-I enjoyed the hotel but probably wont be back. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice staff. Especially housekeeping. We have stayed there four times before. Always enjoyable.

Genuine Expedia guest review

We've been spending January and February at this hotel for the past 10 years. We feel like we're coming home on the first day we get there, and we feel like we're leaving family when we have to leave.It's quiet, the breakfasts are terrific, the beach is quiet and comfortable, and the staff are uniformly helpful. It's a great place for couples who enjoy walking […] into town in the evenings to enjoy the nightlife, but who want to come home to a quiet place to sleep. 5 stars..... Read more

Genuine Expedia guest review

We stayed at this hotel last year and returned to the comfortable atmosphere we found last year. The staff remembered us and were as friendly as we had remembered. This is a comfortable location with ready access to the dive shop and the dock for dive trips. The room was clean and in good order every day. There is always a number of selections on the […] buffet so there is something for everyone. The location is close enough to downtown to walk, but a cab ride is inexpensive when we wanted a ride. We will be back next year! Read more

Genuine Expedia guest review

Had a great ground floor room ver looking the pool. The pool snack bar food was less than desirable. Nightly activities. Great private beach. Free snorkeling equip from Activity center. Would def return.

Genuine Hotels.com guest review

Great place to stay for the money. Dive shop on site. Great staff

Genuine Expedia guest review

Asked for a non-smoking room. Got a smoking one. Room was full of smell from oil-based painter.

Genuine Expedia guest review

Our room was clean everyday and well appointed. Housekeeping should be proud of its employees; they were considerate and very helpful. In addition, they are eco-friendly. There was a note that they would not change your sheets more than every other day unless requested to do so. There was another note about leaving the towels on the floor rather than […] on the rack if you did not intend to use them again. We were impressed. In addition, the manager helped me use his office, computer, and printer to print our boarding passes before we left. Read more

Genuine Expedia guest review

Very happy with our stay. 2nd trip to Cozumel and wanted to stay somewhere closer to the city center and near the ocean. We will book again in a heartbeat! 15-20 min walk to the city center or 5 min bike ride. Activities and entertainment set all day and noise wasn't an issue. I'm a very light sleeper! Originally thought it was going to be because our […] room was on the 1st floor right next to the lobby. But it seems as though everything dies down after 10pm. Perfect for divers....tunnel goes under the street and takes you right to the beach. You can rent gear and tanks and dive right off of shore. We saw an eel, puffer fish and so much more just 15 ft below. Staff was very friendly and rooms were clean. Didn't do the all inclusive, so not sure about the food. But the breakfasts were good. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very basic hotel. poorly maintained. not an impressive hotel. Its also a good walk to the downtown area.

Genuine Expedia guest review

I wish we could have stayed there longer :)

Genuine Hotels.com guest review

At first night the bathroom had a bad smell. The magazine they gave us is really out dated we went to a club we saw there but it was closed 5 years ago. The tv didn't work well. They need to upgrade their stuff. They had little boutiques in there and a great show.

Genuine Expedia guest review

Would only change $40 per day, per room (not individual) to pesos. Beautiful pool & grounds, terrible food, uncomfortable bed, they are super strict about towels, loved free bike rental but sad couldn't take them out after 5pm. Some employees super nice, some kinda jerks. Nice private beach but scared to snorkel too far b/c of constant boat interference. […] Paper thin walls. Read more

Genuine Expedia guest review

This is our favorite hotel, our favorite vacation place, our home away from home... such friendly staff and beautiful surroundings ! ! !

Genuine Expedia guest review

We stayed at the Hotel for Ironman Cozumel. The location was great for the race because of walking distance to downtown and race registration and finish. Rooms and hotel overall was clean and neat, with staff friendly. The food was however very average without much imagination compared with our previous stay in Cancun. The hotel did however accomodate […] simple nutrition requirements for a race such as ironman and I would stay there again, particularly for ironman. Read more

Genuine Expedia guest review

We thought the hotel was fantastic. They keep the hotel and common grounds very well and try to provide fun activities (plus have bikes you can borrow). The pool was great, although the hot tub could have been a bit warmer. It is a great location for scuba diving because the dock and a scuba shop are so close by. We chose to dive with another shop based […] on a recommendation, but they still picked up at the Hotel Cozumel / Dive Paradise dock. The only downside for some might be that there is no sand beach that you can swim from, but there is sand to relax in and the pool is great. Read more

Genuine Expedia guest review

It was fair. The person at the front desk seemed a bit burned out/overworked. He did his job OK but could have been, or acted like he was "into it" more -- I think he was tired at the time. The room was basically clean but had an odd odor and was slightly worn but for the price, I guess I should not expect too much. The drop off and pick up at the […] airport was VERY GOOD!! We were very happy with that. All in all, it was OK but some employees might be working too many hours?? Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Amazing staff. Extraordinarily friendly and helpful. Very relaxing atmosphere. Will return without a doubt.

Genuine Expedia guest review

Great for the value minded Diver. Great pool, Good food, Good room, Great Diving Operation (Dive Paradise), close to town. After 20 years my new favorite. This was my 4th stay at this porperty and will return.

Genuine Expedia guest review

Always stay at Hotel Cozumel. we scuba dive a lot so having dive paradise connected to the hotel is great. No complaints. If you're not doing all inclusive it's a little far from downtown to walk for food if you don't mind that this is the place to stay

Genuine Expedia guest review

This is a great hotel and the staff is friendly and helpful. Can't wait to go again.

Genuine Expedia guest review

For the price, it's not a bad hotel to stay. The staff were very friendly and helpful. We stayed during the off season (late August) so the hotel was not crowded. The buffet was good and servers were very attentive. We requested another room since we had a street facing room and requested a pool facing room. The bed was comfortable but not the pillows. […] Next visit, I will try a different hotel. Read more

Genuine Expedia guest review

Its the Mexican version of one of those cheap hotels on the side of the rode. The was fairly decent, but could use a lot more variety.

Genuine Expedia guest review

Great pool area and very good dive shop. Small private beach but still nice. Close to town and shopping, but accessible to great dive spots. All the food was good. Drinks were ok but priced well. As a diver, I would go back as it's very geared toward dive crowd.

Genuine Expedia guest review

it was nice, clean rooms, and the beach was awsome for snorkeling, amazing waters

Genuine Expedia guest review

overall a good place to stay - rooms were clean, beds were comfortable, staff was very friendly and helpful, and air con was excellent. Pool was very nice. only downside was that all food is done buffet style which is not my cup of tea. 10 minute walk towards town to get to a few restaurants where you can order off a menu, or a 60 peso taxi ride into […] town. Read more

Genuine Hotels.com guest review

The staff was very attentive and the facility was very well maintained. We had a couple of issues with our air conditioner and te bathroom was a little restrictive in size. The hotel is conveniently located near the markets, airport, and central downtown.

Genuine Expedia guest review

A step back a few years to a sprawling, shady retreat with wonderful surprises to be found each day. The staff was super nice, you couldn't help but want to tip them well, even though with all inclusive, you didn't have to. The food was abundant and always included fresh fruits, veggies, and local dishes. Since most guests are divers, the pool and beach […] area are almost deserted during the day. Pure luxury! Hint: bring your own pillow, and lots of single dollars to tip the darling staff as they wait on you as if you were royalty. Do the all inclusive ....it's the best deal out there. Be sure to watch the shows each night at 8:30. They are loads of fun. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Perfect all inclusive value for divers. My third stay in a little more than one year. The food is buffet but better than average for an inexpensive all inclusive. Most local dive shops are allowed and do use Hotel Cozumel dock for pick up and drop off. Every room has a balcony and special racks for drying gear. The free internet is very good resort […] wide. A/C tv etc always work and well maintained. Definitely a value favorite of mine. Read more

Genuine Hotels.com guest review

Great, quiet atmosphere, and friendly staff! From our arrival at the resort, all of the staff continually made every effort to make sure we had everything we needed. Everyone was so nice and laid back. I recommend this resort for couples and families. We saw many scuba divers while we were there. This is a very nice change from the usual vacation spots […] we are used to seeing that are very crowded. All of the staff seemed to really enjoy their jobs and it showed! Read more

Genuine Expedia guest review

We loved it! Everything was super clean and the staff was so helpful and friendly. We felt very safe and well taken care of the entire time. We booked all our excursions in the lobby and his suggestions turned out perfect for us. We also rented a car for one day at the hotel and it was well maintained. When a shower came up suddenly, someone from the […] hotel even put up the top for us on our jeep before we could get out there. I'll go back! Read more

Genuine Expedia guest review

Combined with the direct access of the Island's largest dive boat operator and beachfront lockers, this hotel is designed to be the best choice for the dive enthusiast.

Genuine Expedia guest review

Very rude staff, seemed more annoyed than helpful. This resort seemed to be more for locals than international travelers. If you can't afford a nicer hotel, go somewhere else in Mexico, or pay for what you get. Rudy, one of the security guards, was absolutely rude and threatening. Cozumel is a very safe place, but this cheap hotel seems to staff violent […] people as security guards. Felt more safe in the center of town than at hotel. Read more

Genuine Expedia guest review

Nice hotel with a nice size pool. Had no issues with the hotel, very clean and accomidating. Great location, within walking distance to town.

Genuine Expedia guest review

Very pleased with the hotel. Room location was close to the pool area and near the front entrance and tunnel to the beach area. Room cleaning was superb. Beds a little hard but comfortable. Grounds are well maintained.

Genuine Expedia guest review

One MAJOR downfall about the hotel on this trip was that MY BOYFRIEND HAD HIS TOWEL STOLEN OFF OF THEIR BEACH WHILE HE WAS IN THE WATER AND THEY MADE HIM PAY $30 FOR IT, even though we reported it immediately when it happened. I understand the idea, but who wants to go in the water at all if somone might steal your towel to avoid a charge for losing […] theirs? WE could've stole someone else's towel to avoid the charge!!! This also made me nervous about leaving my dive stuff out to dry on our deck while we were gone since we were on the ground floor. They tried to not give us our buffet breakfast tickets that were part of our package so I was happy that I brought my entire Expedia receipt! I don't remember the beds being as uncomfortable the last time. This time there was an egg carton mattress topper on it that was pretty thin so it kinda felt like sleeping on a carpeted floor, but I slept ok anyway since I was diving so much. The maid did a FANTASTIC job and made animals out of the towels and put fresh flowers in our room each day. It's a really convenient hotel to have other dive shops pick you up from. The pina colada's were better this time. Read more

Genuine Expedia guest review

This was my third stay at Hotel Cozumel in three years, and it is a consistently pleasant stay. Nothing fancy, but certainly comfortable and well-kept. The staff is all very friendly and accommodating. The food is okay - breakfast is always good with fresh fruit and made-to-order eggs, lunch is hit or miss, and I rarely eat dinner there because I prefer […] to eat in town. It's a nice, quiet location, and it's very convenient if you like to dive. Dive Paradise operates right on the premises. If you're looking for affordable, comfortable and convenient, I'd recommend Hotel Cozumel. Read more

Genuine Expedia guest review

We had a great time as the Cozumel Hotel and Resort. The staff were extremely friendly and helpful, in fact that is the general mood at the hotel guest included. It is predominately a diving hotel, with a broad age range of guests. You can get by with no Spanish at the hotel, but a little Spanish allows much better interaction with the staff. Cozumel […] is a great island to visit, very safe. Lots of good restaurants. Read more

Genuine Hotels.com guest review

From the moment we arrived until we left to return home the staff was pleasant, cheerful, and very helpful. The room had everything we needed or expected. We spent the week diving with the on-site Dive Paradise people. These were the most professional, and nice, dive masters and organizers that we have ever encountered at a resort. I highly recomment […] the "all inclusive" plan. The food in the resturants, the snack bar, and the bars make it worth it even if you skip a day or two and eat in town. It is just a short walk (maybe a half mile) into town. The Sunday night "festival" at the plaza should not be missed. The only negative was that the Wi-fi signal was a bit spotty throughout the hotel. Unless this is something you can't live without, I wouldn't let it be a deciding factor. I was able to get my email and browse the web, just not blazingly fast. While not directly hotel related, I must state that the scuba diving was the best I've encountered in the Carribean since hurricane Andrew. We WILL be going back. Read more

Genuine Expedia guest review

They didn't have dollars at the desk to exchange pesos for upon leaving or get smaller bills when going shopping. The event staff was great however, always energetic and enjoyable. The pool staff was great and food service was quick.

Genuine Expedia guest review

When we first got to our hotel we were told we couldn't check in to our room yet but the two people behind us were able to get into their rooms. We got the all inculsive and the food was not very good.We tipped the waiters thinking we would get better service and that didn't help . At the pool only one place to get a drink and you always had to wait […] in a long line. Read more

Genuine Expedia guest review

We stayed here for a week, and had paid extra for the all-inclusive. It was a cheap upgrade as all-inclusive goes and we decided it was worth it even if we only had breakfast, snacks and drinks. All meals were buffet style and they cooked way too much food way too far in advance, which made for not so fresh and yummy. However, for each meal, they had […] someone working the grill to prepare omelets, fajitas etc. to order and these were all scrumptious. Bar drinks were ok. The staff was very friendly and everyone spoke English so well that we almost forgot we were in Mexico. There is no in-room coffee so we asked to set up a room service order to have a carafe delivered to our room at a set time for the rest of the week. They said that we would have to call it in each day. We never could get the phones to work, so we made the trek from one end of the hotel to the other each morning to carry tiny little styrofoam cups back to the room. They have a private little "beach" area that is very nice and accessible through a tunnel under the road. However, they had leased out space to a tour group and we had to listen to an annoying tour guide with a very loud microphone teach tourists how to make salsa for several hours each day. I could actually hear her underwater while snorkeling. It totally killed the peaceful beach lounging that we had hoped to get out of our stay. Not a bad experience, but we have found other hotels in Cozumel that we would likely choose over this one next time. Read more

Genuine Expedia guest review

Great location, best service , clean rooms , pool :) , the only bad thing was no sand beach that you could walk into the ocean waters . If your looking for sea food with good prices don't eat on the main strip , ask the taxi drivers to take you where the locals eat.

Genuine Expedia guest review