"Gorgeous hotel, great location."
In the beginning the Valet were very helpful; it's a busy city with lots of traffic, they made me feel welcomed as they took my suitcases and took care of my car. Walking into the building, the hotel is absolutely gorgeous! People behind the desk were courteous and quick in getting my keycards. The rooms were well appointed. The location of the hotel […] is pretty good, we were walking distance from everything we wanted. I would definitely stay there again, my ONLY gripe is the food is a little too pricey for my taste. Read moreGenuine Expedia guest review
For the most part our interactions with the service staff were unsatisfactory to frustrating minus the one upon check out where she tried to remedy the situation by paying for a bottle of Evian from the minibar. I called for Sunday brunch reservations and was told that although it was on the flyer they put in our room it wasn't actually available. So […] I switched gears and asked about the Breakfast Buffet, reservation only and within a very limited time frame. We went to the Oak Room one night and sat waiting to be served for 30 minutes before wondering over to the bar and waiting another 10 minutes to be told they were closed and only serving the current dinner guests. We checked when leaving and the restaurant hours stated they didn't close for another 30 minutes. We wondered on high tea one morning and were blocked at the door and turned away but at least the gentleman was friendly when he turned us away. The room was clean and the closet was a nice size. The bathroom is fairly small for two people. We enjoyed using the pool, hot tub and the sauna. We wished we would have discovered the Gold Lounge on the PH level earlier, that was a charming space and we enjoyed spending an hour having a coffee and reading the paper in peace. My recommendation that if you can't get the room for under $125 for an evening, I'd skip it and stay somewhere else. Read moreGenuine Hotels.com guest review
The stay was awesome. I was allowed to upgrade to the gold floor which included drinks, snacks, and breakfast for a very resonable rate.Genuine Hotels.com guest review
"First Class Hotel"
First and foremost the room wasan excellent value. Clean room, great location, friendly staff, and I could go on and on.Genuine Hotels.com guest review
"excellent service and rooms"
The room was beautiful. The upgrade to Gold was well worth the extra dollars. They had a full breakfast in the penthouse, plus drinks/heavy appetizers from 5-7pm also served in the penthouse and you could check out right there.Genuine Hotels.com guest review
Once again the entire gold experience was superb.Genuine Hotels.com guest review
"Great customer focused team"
Arrived late and night and the lobby restaurant stayed open late so I could get a bite to eat. Very friendly and helpfulGenuine Expedia guest review
"Exceptional staff and accommodations"
My stay at the Palliser was very nice. The accommodations were very nice. The personnel were exceptional and they did everything possible to insure anything I needed was sought to until completion. I look forward to staying there on all future visits.Genuine Expedia guest review
Parking valet great. Steam/whirlpool wad also great. Staff friendly and facilities great.Genuine Hotels.com guest review
"Great luxury site for a weekend or more"
This is a charming and beautiful hotel in downtown Calgary. Staff are extremely polite and service is great. The spa treatments were also very good. Sunday brunch was exceptional.Genuine Expedia guest review
The facilities, property location and caring staff continue to make this my destination of choice in CalgaryGenuine Hotels.com guest review
Hotel is beautiful. Rooms are very cramped especially the bathroom. Everything else very nice. Not worth $400 a night at all. I have stayed in much cheaper hotels and been more comfortable in the rooms and just as nice.Genuine Hotels.com guest review
ROOM SMELT LIKE SEWER & ASKED FOR ANOTHER ROOM, 2ND ROOM BETTER BUT NOT WHAT WAS EXPECTED.HAVE STAYED AT OTHER FAIRMONTS AND EXPECTED THIS TO BE OF THE SAME CALIBER BUT WAS NOT CLOSE. THIS ONE BADLY NEEDS MAINTENANCE BOTH INSIDE AND OUTSIDE.Genuine Hotels.com guest review
"Great location, exemplery property"
The Fairmont lived up to its promise once more. The amentities, cuisine and staff all contributed to the demands of my stay superbly.Genuine Hotels.com guest review
Pros: Very nice, very classy hotel. Calgary's downtown is pretty compact, and it's right in this middle of it, so you can walk about anywhere in 30 minutes or so. There were some minor chips in the tub but everything else was in mint or near mint condition. The bed was comfortable. I'm not sure that I'd pay their full price to stay here, but at the […] winter rate, it's a steal. The staff is very polite and friendly. Cons: We could hear some knocking whenever the elevators were running (which is most of the time), although not enough to keep us awake, and this probably isn't an issue in every room (that's the only thing that kept me from giving it 5 stars). There also are surcharges of $30 for parking and $14 for internet oer day, so be prepared to not use those things or adjust the price accordingly. Read moreGenuine Hotels.com guest review
"Old world Calgary"
Since the hotel is old, the rooms are all configured differently. My bed didn't face the TV, which was a little awkward. Also, if you care about lighting, the efforts to go green have resulted in really ugly lighting in the rooms. If you're okay with avoiding mirrors, no problem! On the other hand, the desk staff was super nice. The woman on du saw […] that I was waiting for access to the "guest" computer, and printed out my boarding pass for me - she didn't have to do that, and it was especially kind of her. All in all, lovely public rooms, nice but unpredictable guest rooms, and a good location. Read moreGenuine Expedia guest review
needed help with access to WiFi. It took over 30 min.to figure out the problem.Genuine Hotels.com guest review
"Calgary at your doorstep"
The Fairmont Palliser staff makes this historical hotel everything it can be for today's demands. . The rooms are going through renovation with in floor heating in the bathrooms, the beds are superbly comfortable. The Gold experience is true to its advertisement, excellent. I will return again.Genuine Hotels.com guest review
I will never go back!!!!!!!!!!!! When we first go to our SUITE another guest was ALREADY in our SUITE, then they gave us another that was terrible, could't sleep for 3 nights, THE TRAIN passed right infront of our room!!!!!!!Genuine Hotels.com guest review
"Great hotel for handicapped persons"
I am handicapped and they upgraded my room when they switched me to a handicap accessible room. April at the front desk was superb in handling my situation.Genuine Expedia guest review
Hotel is historic - so don't expect sleek. For my taste, pretty "grandma" decor . . . but the service was EXCEPTIONAL. Food was AMAZING (room service). Mini bar is super skimpy but who needs a ten dollar Snickers bar anyway?Genuine Hotels.com guest review
"Old School Newness"
This was my eleventh stay this year and the hotel has lived up and exceeded expectations every time. Facilities, Food, Service and outstanding.Genuine Hotels.com guest review
"Most dissapointing hotel stay ever."
We expected a quality hotel of the grand old tradition. HOWEVER, the toilet had a terrible leak, had to pour 15+ cups of water into the tank to flush it. Took hours to get the room warm. Tiny room and even smaller bathroom. Food cost was outrageous, virtually no ammenities. Lobbby is lovely and staff are friendly, but for hotel is way over priced for […] the comfort and quality of the rooms. Read moreGenuine Expedia guest review
The Palliser is the definition of class and elegance.Genuine Hotels.com guest review
"Close to the Calgary tower"
Excellent will be backGenuine Hotels.com guest review
Great location, walking distance to everything. Staff very helpful and friendly. I would stay here again.Genuine Expedia guest review
"In the heart of Calgary"
This is a terrific hotel in the perfect location in downtown Calgary... just a block from all the great restaurants and shopping. If your business trip takes you to downtown Calgary, you really can't beat this location. And of course, since it's a Fairmont, the staff are top notch.Genuine Hotels.com guest review
"Sold on Fairmont Properties"
Lovely, relaxing, great service. Stayed in 8 Fairmont Properties in last 12 days and all were great!Genuine Expedia guest review
"Great Lobby but otherwise disappointed"
The Fairmont Palliser is in a great location. We rented two rooms, one for ourselves and one for our son and daugh-in-law. The lobby is a wonderful, grand, vintage space, nicely restored and maintained. We used it each day for visiting and for enjoying a wonderful dessert from the Rimrock restaurant. The rooms, however, were disappointing. The beds […] were comfortable but the carpet was stained and unsightly. We could live with the fact that the bathroom was very small and cramped but the tub tile was long overdue for replacement and the sink faucet was undersized and difficult to use. We were very disappointed to discover that the advertised WiFi availability was $14 per day. In this day and age that seems silly and stingy. We were glad to be near Starbucks for free WiFi. The parking, including taxes was $38 per day. Overall: disappointed. Read moreGenuine Expedia guest review
Great hotel, close to street with great restaurants.Genuine Hotels.com guest review
"Great for an extended stay"
Living out a of a hotel for three weeks is difficult for anyone! The Palliser helped to make my stay more comfortable while I was here. The staff were all very friendly, helpful, and attentive. I'd recommend this hotel to anyone. Cleanliness of room/hotel: Excellent. Quality of Service: Excellent. Hotel amenities: Great, however, there were some things […] the hotel didn't have (Such as aspirin. Additionally, the pool was small and shallow and the work out room was also small but for a brief stay I think they're suitable.) Hotel Location: Great Read moreGenuine Hotels.com guest review
"Change in Rooms"
The rooms are very Old. The carpet is so Old that you dont even want to touch it. The bath tub was old as well. The hotel has a great location they should invest in better rooms. Change the carpets, change the shower(better pressure) change the bath tub.Genuine Expedia guest review
"I would like to come back on a weekend"
Travelling on business. The exercise room was an odd shape but was well equipped. I didn't eat at the hotel because there were so many other options in town. The room was very quiet although the hotel was fairly full. This hotel must have been a gem in its time - a good location to shoot a movie. It is still well kept and charming, but not trendy. You […] must pay for wi-fi. My room had a mini-bar fridge. I don't use those anyway and this one was not cold. Plenty of public space - nice chairs and tables on the lobby level but also the basement and mezzanine levels. Read moreGenuine Expedia guest review
"Hidden fees make stay way overpriced"
No public wifi available, internet service and parking very expensive for what you were getting, front desk service was very hit or miss regarding knowledge, courtesy and availability, lobby area stark and uncomfortable with no amenities at all, nothing romantic, functional or cost effective with this stay. Even location was compromised by traffic flow […] and location of mass transit. Read moreGenuine Hotels.com guest review
Conveniently located in downtown Calgary, we were able to walk to every place we wanted tovisit.Genuine Expedia guest review
"Fairmont Gold is grand"
The entire staff was incredibly helpful and friendly. It is definitely worth upgrading to the Fairmont Gold service level.Genuine Expedia guest review
"Great place to visit"
We got a great rate at the gold level which included breakfast and afternoon snacks. All of the people working there were friendly and helpful, especially the ladies in the gold level club room.Genuine Hotels.com guest review
Very nice hotel w/ great location & outstanding service. Would stay here again.Genuine Hotels.com guest review
Hotel staff was excellent. So was the food. Health center was very good. Excellent location near good restaurants, coffee shops, and wine bars.Genuine Expedia guest review
"Great place, great location"
Great place to stay, would definitely come again.Genuine Hotels.com guest review
Beautiful hotel and room. But we were also very drunk. Unfortunately too drunk to fully enjoy it. Blast. Next time.Genuine Expedia guest review
"Not even close"
The bathroom looked like a hostel. mold in bathroom, HomeDepot hardware and fixtures, Caulking around tile instead of grout, basically third world type repairs and materials in the room. Seriously, Im pretty easy going as far as this stuff goes, but it was not even on the same planet as a 3 or 4 star joint, not even close... The lobby was amazing, the […] bar was kind of classic and wore its age great.. the staff was really great,but those rooms were totally disgusting. Read moreGenuine Hotels.com guest review
"The Fairmont Palliser is a lovely hotel."
It has a wonderful atmosphere, harkening back to the days when travel was more leisurely, usually by train. It is connected to the Telus Convention center by the city's overhead walkway system, but unfortunately it does not go much beyond that. Fortunately, it can be accessed again a few blocks up the street, which is handly. The staff are very helpful […] and courteous, and the food is generally good. I would stay there again. Read moreGenuine Hotels.com guest review
"Great charater and location!"
Niced and best place to stay in Calgary, period. Great charter and location. I paid extra to upgrade to Gold and it was worth it. I payed less than the on-line price for Gold because I bought it at the desk at check-in and they offer it for less if they have availability.Genuine Expedia guest review
"Fairmont not so prestigious as it used to be"
Nice hotel, but if you are not up to paying the going rate for the penthouse suite, don't expect too much. Little black mold in the bathroom tiles, coffee stain on the duvet, not too impressive. Otherwise, a relatively comfortable stay.Genuine Hotels.com guest review
"Great stay and awesome staff!"
Went here for my birthday and had a great stay! The staff there were excellent and really made my special day that much better! Pool, hot tub, and change rooms were awesome! Room's are a little small but were fine for what we needed. Super close to Stephen Avenue. Would definitely stay here again!Genuine Hotels.com guest review
"The Grande Dame"
Great place to stay, beautiful room, excellent service (except for price of breakfast,Genuine Hotels.com guest review
We had a marvelous stay during Christmas, 2014. The hotel gave us a free upgrade to a lovely, newly remodeled room, and we were thrilled all-around with our accommodation. The furnishings were lovely, the bedding was luxurious, pressed and crisp. There was a really cool hot drink center in a special pull-out drawer in the large credenza, including a […] real hot water pot for tea, teabags, a new Keuring with many pods, cream, cups, etc. The daily maid service was impeccable. The few things we needed during our stay were immediately delivered, and the staff was at all times courteous and helpful.This hotel is located downtown close to many excellent restaurants,fun shops,and a world class shopping mall. The concierge staff helped us with dining reservations at this busy Christmas time, and we were thrilled with each of their recommendations.We will definitely stay here again on another visit to Calgary. Read moreGenuine Hotels.com guest review
"Big City getaway"
We love the ambiance of the older, elegant, historic hotels, the Palliser never fails. Staff always excellent, friendly, & attentive. So sorry to hear that there is to be a change to the Rimrock Dining Room. Apparently it will become ultra contempory and a lot of the historic architectural details will be gone, I.e. the mural at the back, and the leather […] on the columns etc. in our minds it will just look like any other hotel downtown. Read moreGenuine Hotels.com guest review
"Disappointing experience, but great staff."
Disappointing. We were mislead about shuttle transport from the airport, meaning we arrived late after an expensive taxi. The room was poorly furnished, with very old carpet and bath. The shower only managed a trickle of water, and there was only one bath robe. The sheets in the bed seemed to generate a ton of static, and my partner and I received a […] number of significant electric shocks. Odd as I have never experienced this to this degree before. There was a loud party going on downstairs, and we were woken by other guests in the hall at 2am.The bedside iPhone charger radio didn't work, and when we checked out the next morning, the construction crew dismantling the props from the previous nights party had left broken wooden pallets in the foyer and I nearly stood on a protruding nail. Apart from all this, the staff were fantastic. I never complain, yet when they asked how our experience was and I suggested it was below average, they genuinely wanted to know about it and took notes for review. They even reimbursed the late night room service bill (incidentally the porter was incredibly friendly and helpful too, as was the cleaner we bumped into on the way out.) Read moreGenuine Hotels.com guest review
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