The Fairmont Pierre Marques - Acapulco

very peacefully , beautiful, extensive gardens, nice beach. all the staff incredibly kind, generous, good humor, nice, sweet.

Genuine Expedia guest review

Good food, good pools, good staff, love it... I will definitively be staying here again.

Genuine Hotels.com guest review

Clean comfortable rooms, good food, very family friendly.

Genuine Hotels.com guest review

Great Hotel, recommend it. Very secure and service is great. Pool and food excellent.

Genuine Expedia guest review

We stayed for a long weekend in order to attend my cousins weeding. The pool service was sometimes slow but everybody had great disposition and very friendly staff. We visited December 14-17 and there were very little people in the hotel. We ate at the Tabachi twice and received outstanding service. The menu is limited but the food is good. It was quite […] and relaxing. If you are looking for partying you may want to stay at a bigger hotel. We did not bring our kids with us, but we think they would have had a great time. It is a nice get away where your kids are safe and parents can relax by the pool or at the beach. we will be back! :) Read more

Genuine Expedia guest review

The offer with the childrens food included makes the cost benefit factor an excellent choise It is an excellent hotel, mainly the service is very good. The all day parking is very expensive compared with the tariffs in Mexico.

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Genuine Hotels.com guest review

I had a very nice weekend; the hotel has good facilities, there are a couple of very good restaurants, in general the location is fine to those looking for a peaceful place. Kind and personal service from hotel's staff. On the other hand, some parts of the hotel need major remodeling soon.

Genuine Expedia guest review

The hotel had a very "small" feel, the units were quite private, and had a good mix of gardens, pools, restaurants spread throughout the complex. My only issue was that the rooms had a garden in-between the room balconies and the beach which took away a little from the "beachfront" view. The staff were extremely courteous, friendly and recognized us […] whenever they saw us. Read more

Genuine Hotels.com guest review

The hotel is kind of old, we didn´t like that the minbar was empty. Is very good located.

Genuine Expedia guest review

It's a very nice hotel, but if you don't like children it is better choose an other one.

Genuine Hotels.com guest review

There is not hotwater tube . The infraestructure is ok but the outer layer should be pimpout .

Genuine Expedia guest review

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Genuine Hotels.com guest review

It is an old hotel, but it was designed for relaxing a bit more than 50 years ago and it still works great for that purpose. Great balance between vegetation, architecture, number of rooms and facilities. Several pools give a good sense of overall spacing. We were an extended family group of 12, including our family of 5 (2 parents, 2 teenagers, 1 child). The […] hotel has aged nicely and the remodeling has been done quite well, respecting its architecture. Maintenance is awesome around the public areas, including gardens. Very good for families that want to relax, has also a nice playground area for little ones. Not a hotel with water slides, lazy rivers and the like, but pools and access to the beach are great. Also, not attractive to wild and loud crowds. A few improvement areas: 1. I cannot longer understand hotels without wireless internet connection with our digital lives and toys, should be available anywhere and free. 2. Menus need to be modernized. Nothing in the pool area was appealing to current tastes, just hot dogs and burgers, when it could have been more interesting mex fare; snacks were fries or fries... really? No healthy options... carrots/jicama/cucumber with lime and hot sauce? . . . nowhere to be found. 3. The pool has to have every single tile in place. With such great effort on maintenance... how could the hotel overlook a few tiles missing in such a visible area such as the main pool? Overall, a very hard to beat classy place for the price. Read more

Genuine Expedia guest review

The hotel have many pools, so you can have privacy or you can be around many people (depending on your plan). Service is very good and food quality is just ok. We had a great time here.

Genuine Expedia guest review

My family (wife and 1.5 year old) and I stayed at one of the villas. Our experience was excellent. From the very welcoming staff (who remember your name and always greet you with a smile) to the quality of the food and crew in the restaurants. Add this to the beautiful view of the ocean/beach and the great pools and rec areas and you will know why this […] is a 4 diamond awarded hotel. An excellent place to relax with the whole family. Will surely come back soon! Read more

Genuine Expedia guest review

Nice sand and beach. Great waves. Good food. Near to the new and very nice shopping strip "La Isla". Friendly employees. Highly recommend this hotel for families.

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Genuine Hotels.com guest review

Overall it was a nice experience. The staff is friendly and the food is great.

Genuine Expedia guest review

Hotel was pretty empty when we got there. Staff told me that it is the low season at the moment. We took the hotel bus to have dinner at the Fairmont Princess (next door) and there was only few people there as well. My husband and I stayed in a room that has not been renovated and the size, comfort and cleaness did not impress me. I tried switch the […] air conditioning on but the smell of mold coming from it made us to sleep with windows open instead. Staff is very friendly and the service is almost exclusive with only few guests around. The hotel is very pleasant once your are out of the room though. You can enjoy a nice view from wherever you go. The "quiet pool" is perfect for couples and it is easy to get drinks and food from the staff. The restaurant (buffet) has good breakfast but it was closed at night. The bar next to the pool opens until 6pm and the ala carte restaurant was open from 6pm til late (11' ish). The beach is very pleasant (perfect temperature) and quiet. The vendors come all the time but you get use to them at some point. There is also a 24h delicatessen for snacks, magazines and drinks. My room did not have a refrigerator but I believe you can request one upon your arrival. Read more

Genuine Expedia guest review

I stayed with my wife and my little baby, even the season is complicated because of vacations in Mexico, service well great and there were always open spaces to enjoy with my family.

Genuine Expedia guest review

Stayed at the Pierre Marques for a couple of days with family and parents on March 22nd-25th. This hotel is by far less crowded that the sister Fairmont Princess. Had pool basically to ourselves and a handful of other guests. Atmosphere is very quiet and relaxing. Staff was always very courteous and extremely attentive to our requests. Booked a room […] that had been recently renovated. Even though there are some aspects of the hotel which tend to show aging, I would definitely conclude that maintenance is very good overall. Breakfast buffet without being overly lavish is plentiful and pretty much offers a little of everything. Beach is quiet and not overcrowded unlike some of the hotels located on Playa Revolcadero. In a nutshell, the place to go with family if you want to avoid crowds and be pampered by staff. Read more

Genuine Expedia guest review

The resort is connected to Fairmont Princess so you can shuttle back and forth to the two resorts- the customer service is amazing- the food was great- and the location is awesome.

Genuine Expedia guest review

We had a wonderful time at the Fairmont Pierre Marques, Acapulco. However, our arrival was not very fortunate because the hotel was very full and although we had booked a Deluxe Ocean View Room, the first two days we had to stay at room 235 which has a view to the roof of the Terraza restaurant. We were very disappointed, but I must say that the staff […] did everything to honor our booking. Two days after our arrival they moved us to room 229 which has a stunning view to a pool with a cascade and the ocean at the background. Our trip turned out to be a marvelous vacation. I would definetly recommend this hotel. Read more

Genuine Expedia guest review

We stay at least 3-4 times a year at the Pierre. Luxurious, relaxed & family friendly environment at the same time. Doesn't get crowded in high season because its infrastructure is perfect for the amount of guests it can accomodate. The Gym does need refurbishing... but you are allowed to use the much nicer and newer one at the other Fairmont ; and […] there is a shuttle bus between both hotels (1Km away). Read more

Genuine Expedia guest review

The hotel has at least 50 years old and even if it looks that renovations have been done there are some aspects they should also take under consideration. For example, the furniture in the room is good but a small and old TV instead of a medium size flat panel would be much appreciated. Very desapointed our room did not have mini-bar, just an empty […] fridge and not even a courtesy bottle of water, you have to pay for it! I was undecidede between recommending or not the hotel because despite of the downside the rate was very competitive but I decided not to as they compensate the rate for EXTREMELY AND RIDICULOSLY EXPENSIVE food, beverage, hotel store, parking, etc... the money you might save on the rate, you well exceed it on the services (and we did not drink any alcohol nor ordered room service, just basic meals). Also food quality has A LOT to improve, menu's should be renovated and healthy options are not offered. On the other hand, all the personnel is very friendly always with a smile on their faces and good attention everyhwere. There are pools everywhere and a long beach. Great tennis courts and a golf course crossing the street. The best thing is they have a convenience store in the property 24hrs! Read more

Genuine Expedia guest review

the hotel has nice recentyl (3-5 yr, my guess) updated rooms. well we actually stayed at a villa. they more confrotable that hotel rooms, and don't have the "cold" impresion of hotel hallways etc. What I moste liked about the hotel was a magnificent adult pool. So no kids and because of it not much ppl around. We had almos the pool for ourselves. Dinning […] is ok, just like everyother hotel buffet, guess they all have the same recepies. The beach is also almost for only guest of the hotel witch makes it quite private. My only complaint would be they charge you an extra daily fee for the parking of your car. Sure it's a valet service, but still you have already paid the full amount they asked you for your room. Read more

Genuine Expedia guest review

Nice Hotel, good service. No variety of restaurants/food, and restaurants within the hotel are very expensive. They charge for parking which is terrible!! Overal, it's a nice place to stay and staff is very friendly.

Genuine Expedia guest review

the cleanliness of the room was very late and the voices of the people at next room was noisely.

Genuine Expedia guest review

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Genuine Expedia guest review

The hotel,Fairmont Pierre Marquez, is the Princess's poor sister, not what was expected. After leaving less than ten days later I discovered unauthorized activity on a credit card I used to pay additional hotel costs. I Don't advise using this hotel.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel is very nice. Had breakfast there for four days and the selection was good and nice variety. Everything was fresh and tasty. Had lunch at the Princess Hotel next door a couple of times and that was good (but pricey) as well. The room was clean and well kept. Had a nice view of the ocean from our balcony. They gave us a free upgrade at check-in […] which was nice and we didn't even ask for one. All of the staff were courteous and helpful. Even called me by name. Hotel is in good location with lots of security, felt very safe there. Would recommend highly. Read more

Genuine Expedia guest review

I have always liked this hotel and this stay just confirmed it. I had a great time; the hotel was as always in great shape with outstanding quality, just a minor issue with the AC but was solved immediately.

Genuine Expedia guest review

The people at this hotel is not friendly, they dont want to give me a room because i have 2 children and 1 baby, they want i take 2 rooms per night because only 4 people is only allowed in the room, is ridiculous, and you can't do anything because you are in Acapulco and the cancellation policy take 1 night. They don't care about service and the pe […] ople. Read more

Genuine Hotels.com guest review

Good service, nice environment. Expensive meal.

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Genuine Hotels.com guest review

Great hotel.

Genuine Expedia guest review

We usually stay at the Fairmont Princess and we tried the Pierre Marques during a Mexican Holiday. Both hotels are great, but the Pierre Marques has a much better service. Even though it was fully booked, we didn't have to make lines or wait for the waiters at the pools/beach to check on us. We left Acapulco at night and the front desk staff extended […] our check out time. And we didn't miss the Willow Stream Spa at the Princess because since both hotels are Fairmont resorts, there is a shuttle that comes and goes to the Pierre Marques and Princess, and guests of both hotels can use the facilities of both. The rooms are a little old, but other than that, the hotel is perfect. Read more

Genuine Hotels.com guest review

We and our accompaning couple felt very conforable, the room was great and the service great. The Buffet Resturant I would rate a fair. Not much varity and quality was fair. A bigger concern was at the ajoining Princess- Two couples that stayed there and were on the cruise we were on were confined to their rooms for the first 6 says from something that […] effected them at the Princess. Read more

Genuine Expedia guest review

Even though the location is not great (as my husband would put it: no good tacos around the corner), you need to get on the car to get some good local food. We like this hotel because the service is excellent, our girls love the children´s area and having breakfast with a great view of the ocean is soo nice!

Genuine Expedia guest review

My family and I had a nice experience staying at the Pierre Marques. The hotel staff were all very friendly and always had a smile for us. We had two standard rooms and they were both acceptable. The cleaning staff did a good job each day. The pools areas were good but pool side service was not. Food plates were often never picked up by the servers […] and this attracted a lot wild birds to the scene to get a free meal and wake me from my peaceful slumber. The price for drinks and food at the Pierre is also out of line. Too expensive! I'm not cheap either. There is no food or drink to be had within a two or three mile radius of the hotel so if you don't plan on having your own transportation at least have an extra sack of cash with you. We did eat in the hotel a few times and found the food to be subpar for Mexico "the home of great food". Bottom line - rent a car and drive to the Isla Mall or go down town to Calbritos or one of the other restaurants on the strip. With all that said I feel comfortable recommending the hotel but warn people to rent a car. Be aware there will be a charge for parking. It's still worth it. Read more

Genuine Expedia guest review

My family and I had a nice experience staying at the Pierre Marques. The hotel staff were all very friendly and always had a smile for us. We had two standard rooms and they were both acceptable. The cleaning staff did a good job each day. The pools areas were good but pool side service was not. Food plates were often never picked up by the servers […] and this attracted a lot wild birds to the scene to get a free meal and wake me from my peaceful slumber. The price for drinks and food at the Pierre is also out of line. Too expensive! I'm not cheap either. There is no food or drink to be had within a two or three mile radius of the hotel so if you don't plan on having your own transportation at least have an extra sack of cash with you. We did eat in the hotel a few times and found the food to be subpar for Mexico "the home of great food". Bottom line - rent a car and drive to the Isla Mall or go down town to Calbritos or one of the other restaurants on the strip. With all that said I feel comfortable recommending the hotel but warn people to rent a car. Be aware there will be a charge for parking. It's still worth it. Read more

Genuine Expedia guest review

I wasn't impressed with the hotel. The rooms and corridors where old, the door....the floors. The common areas were very nice. The service at the restaurant could have been much better. A waiter was actually rude to my friend and honestly the quality of the food wasn't what I thought it could be. I was expecting something nicer. The power went out and […] there was no cable for a day a problem which maintenance couldnt deal with correctly. Read more

Genuine Expedia guest review

god

Genuine Expedia guest review

Although the Hotels is in front of the beach and has a big resort, it has no maintenance: old fashion rooms, damaged furniture, room was not properly clean. The rate is hi for the service they provide, taking into account what I've mentioned before.

Genuine Expedia guest review

The hotel used to be considered top notch, however, maintenance is no longer watched and service could be better. For example, the switch on one of the headboard lamps didn't work. I asked the front desk twice if they could fix it. They never did in three days. Also, there were not enough umbrellas at the pool and the hotel wasn't even full. When we […] asked for an umbrella, they just said there weren't anymore and we would have to wait until someone else left. What???? Frustrated, I went in search for my own umbrella and when I found one, I had to lug it to an area in the pool with no one offering to help. To add insult to injury, most of the holes in the ground where you put the umbrella where damaged and it was difficult to find a place to install the umbrella! Basically, this kind of thing shouldn't happen at a 5 star hotel. They've become careless, assuming that the name Fairmont will carry them through and it is not a cheap hotel by any means. A few people were very friendly in the reception area, but the pool manager was apathetic and unhelpful. The service at the restarurants was good, but the food was mediocre, soggy pizza, tough seafood in the ceviche. The condition of the hotel could be better, small things like rust on the pool waterfall structure and paint peeling off some of the buildings should be fixed. I would say one star should be knocked off this hotel's categorization. Read more

Genuine Hotels.com guest review

The hotel is very nice, large gardens and comfortably sized rooms. The hotel management should pay attention to 2 things though. Food and Beverage quality accross the hotel facilities is substandard for Mexican hospitality. Food is not as good as in other Mexicans or Acapulco hotels. There is insufficient waiting staff at the pool. Linnens are way […] below expectations. From room to beach towels, linnens are used up, thin, and barely sufficient in supply. Read more

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