All hotels in Victoria, British Columbia, Canada
1 room, 2 adults
You can collect Welcome Rewards® nights here721 Government St, Victoria, BC, V8W1W5, Canada, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 502 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.0
  • Condition
    4.2
  • Neighborhood
    4.8
2.0 / 5Fair
"All show and no substance"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Fairmont Empress is the type of hotel you book for your mother. She enjoys the pomp and circumstance, the eloquent hotel features, and the rich history of old things. Indeed, The Fairmont exceeds in these qualities to the fullest. However, this is where the function of a stay at The Fairmont ends. For one of the most expensive hotels in the immediate area, one would think the lavishness portrayed would carry over to all elements of the stay. Parking is a third of a benjamin, granted, whether you valet or not. Breakfast, while in a beautiful place, is quite pricey for some eggs and potatoes. Internet is half of parking a night. When the hotel was built and internet was still connected by per call (a long time ago) charging per night for internet might have made since. But not when the hotel pays monthly for that service whether it is used by a guest or not. Lastly, the Air Conditioning is next to nonexistent. This could be forgiven in the colder months, with the ceiling fan doing most of the chilling duties. Unfortunately, when staying in July during a humid hot spell, the room can be uncomfortable to sleep in. TL;DR Old people will like this hotel. Young persons will not.
Genuine Hotels.com guest review
1 night trip Jul 13, 2014
Phil Duncan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful, charming hotel located right at the heart of the Victoria inner harbor. Great service by friendly staff.
Genuine Expedia guest review
Other trip Jul 16, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is lovely... They definitely need to redo their plumbing as the washroom in our hotel room did not work will and we had to call for maintenance twice.
Genuine Hotels.com guest review
2 night family trip Jul 11, 2014
A Traveler
US
3.0 / 5Good
"No air conditioning made it uncomfortable"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
Was really hot. Beautiful hotel, lots of charm, but no air conditioning in the room made it very uncomfortable. They did have a lot of fans (ceiling and otherwise) but it was still hot.
Genuine Hotels.com guest review
1 night trip Jul 9, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, a little on the old side."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Room was nice and comfortable but everything in it was a bit dated. Especially windows looked like they could use replacement. Location was perfect for a short stay in Victoria and the pool was very nice (the pool was why we chose the hotel in the first place). Our room wasn't ready when we got there and they gave us a few free drink coupons to make up for the hour wait. They charge for internet but happily removed the charge at checkout time. Most of the hotel needs renovation.
Genuine Expedia guest review
Other trip Jul 15, 2014
Lukasz
US
4.0 / 5Excellent
"Beautiful hotel, great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I should start by saying that I'm glad we chose to stay at the Empress while in Victoria, BC. It was by far one of the most beautiful hotels I've ever stayed in, the location was ideal, and the hotel itself is a tourist attraction. That being said, our room was very basic, small, and did not have any kind of view (besides the buildings next door). We got a fantastic deal on Hotels.com (much better than any other if the hotel sites I use), so we didn't mind so much about the room, but if we'd paid more it might've been a bummer to have such a small, basic room for that price. The pool & hot tub area is great, and the breakfast was delicious (although a bit pricey- about what you'd expect from a high end hotel's restaurant). We loved the location, and the beauty of the building itself.
Genuine Hotels.com guest review
2 night trip Jul 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Love It!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have stayed at the Empress and love the ambience and service from the staff. A wonderful location with great view of the harbor.
Genuine Expedia guest review
Other trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
"Historic hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is nice, the rooms are functional but very small. Centrally located within walking distance of the ferry terminal. Make reservations for tea in advance of arrival or there may not be seating.
Genuine Expedia guest review
Other trip Jul 7, 2014
jonathon
US
5.0 / 5Outstanding
"Will Happily Return"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved it. We had a small dog, and there was a very reasonable $25 charge for her. Room was charming, well located, and it was fun discovering all the secret doors and stairways. Breakfast in the dining room was wonderful, and we enjoyed the tour of the hotel.
Genuine Hotels.com guest review
2 night family trip Jul 2, 2014
DG
US
4.0 / 5Excellent
"Excellent location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is located at a great location. Lot of great restaurants lose by and lot of fun activities near by as well. So you don't really need a car. The hotel room was good, staff is excellent. The rooms are a bit dated, especially the restrooms. We had breakfast there and the buffet is not really worth the money they charge.
Genuine Hotels.com guest review
3 night trip Jul 1, 2014
A Traveler
US
4.0 / 5Excellent
"Go there for the experience & history of the hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location and a beautiful facility. Located right on the harbor and all the action is right outside the hotel. There is a lot of history attached to this place and it is a place to visit in itself. So if you stay there, you really be able to enjoy the location and the hotel facility itself.
Genuine Expedia guest review
Other trip Jul 5, 2014
Superman
US
4.0 / 5Excellent
"Beautiful Dowager"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
A lovely institution that is worth staying in to impress your loved one. Price is too high if you end up with one of the old unrenovated rooms. We got a disabled room without the front desk warning us with no air overlooking the back alley.
Genuine Hotels.com guest review
1 night romance trip Jun 19, 2014
A Traveler
US
4.0 / 5Excellent
"Great stay in an iconic hotel!!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
We got a pretty good rate and decided to stay at the Empress. It was like a trip in a time machine. The rooms and hallways are exactly how the must have been 50 years ago. Though well kept. The only inconvenience in rooms is that they do not have AC, an while with the average climate in Victoria you will rarely need one, we were there on a quite warm summer day and the room was a little warm. Window can only be opened a few inches. It cool down by bedtime, though.
Genuine Hotels.com guest review
1 night trip Jun 18, 2014
Eddie V
US
5.0 / 5Outstanding
"Totally Awesome Experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was so great - the hotel was awesome, the location was perfect and staff was amazing, especially Jonathan. Everything we asked for was immediately responded to. The pool was one of the best I have been in - warm enough to walk into and the whirlpool was also perfect. I also used the Spa and it was reasonably priced and Shannon was wonderful! This was one of the best hotel visits I have had. I just wish I had booked it for more days. What an awesome time!
Genuine Hotels.com guest review
2 night trip Jun 9, 2014
Travelin' Lady!
US
5.0 / 5Outstanding
"Empress Victoria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed four days and found everything at the Empress to be splendid. The staff is so helpful and the hotel is the best location possible. Only negative would be the tiny en suite, but typical for European standards.
Genuine Hotels.com guest review
3 night business trip Jun 5, 2014
Janet H
US
4.0 / 5Excellent
"Worth it if you can get a deal online"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
First of all I will say the staff at the Empress went above and beyond quite a few times. They really did offer excellent service. They did everything in their power to make your stay pleasant. As for the room, although our view was amazing (Parliament building, mountain, ocean and rose garden all in one), the actual room itself left a lot to be desired. We booked two identical rooms(one for us and one for family). In our room, we did not have the robes, our tea kettle was dirty, and our bathroom was very small. There was also the fact that this is an older hotel, so some smells and worn carpet is expected, but still slightly disappointing. I think we came to the conclusion, that we were happy with the deal we received, however if we had paid the regular price tag of that room, we would have been very disappointed.
Genuine Expedia guest review
Other trip Jun 9, 2014
A Traveler
US
2.0 / 5Fair
"Fairmont Empress stay disappointing."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is expensive! $300 per night so we thought the experience would be wonderful. It was not. They do not have air conditioning. Even though the temp was 50's/60's outside, it was much warmer in the room. When I called for assistance, they did not let me know they did not have AC in the rooms but instead sent an engineer to our room. That poor guy had to give us the news in person. He did set up a rotating fan for us which was OK but due to lack of outlets, my view of the TV was horrible. The room was very small. Very little walking room so I felt like I kept bumping into stuff. The bathroom was very small. There was very little space to set our necessities. You cannot stand in front of the sink because the bathroom door will hit you. It is so stuffy in there after a shower I could not keep the door closed. The concierge desk never had anyone available so we had to stand in the check in line to get assistance with buying tickets for activities or just to find a restaurant that was good nearby. Overall, for the price, not worth it. Worth it to go to the high tea but not to stay at that hotel. My friend and I felt like we were not good enough to stay there based on how the staff treated us.
Genuine Expedia guest review
Other trip May 19, 2014
Diana
US
5.0 / 5Outstanding
"Easy walk to everything we wanted to see."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a charming old hotel in a great little city. This is our second stay at the Empress and given the opertunity ,we'll come back again. Every staff member that we met were friendly.The hotel and our room were well maintained and clean. Everything in our room worked properly. The floors squeek, (I did say that it is an old hotel) and our window was hard to open, but that was the only complaint and even that was not serious, we'll still come back.
Genuine Hotels.com guest review
3 night romance trip May 3, 2014
J D Fite
US
5.0 / 5Outstanding
"Everyone should experience this hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is fabulous. Rich and historic. Friendly staff. Extrodinary rooms.
Genuine Hotels.com guest review
1 night trip Apr 29, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
It was good, probably the best hotel in that area. We were very glad to stay in.
Genuine Expedia guest review
Other trip Apr 28, 2014
A Traveler
US
5.0 / 5Outstanding
"close torestaurants, attractions, parks, waterways"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Service was impeccable ! Beds very comfy, room ultra nice and hotel manager of great help . Everything there was first class. Plus, the Bengal lounge is always a treat, and on that night we enjoyed a terrific jazz singer with her ensemble.
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
Jennifer
US
5.0 / 5Outstanding
"Amazing Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Best Afternoon Tea .. Sam who serve us was wonderful. The Front Desk Staff are very friendly and welcoming... I will difinitely return to this beatiful place
Genuine Expedia guest review
Other trip Apr 20, 2014
anny
US
5.0 / 5Outstanding
"awesome bc experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay, gold floor is the way to go! great service, ambiance and overall experience.
Genuine Hotels.com guest review
5 night trip Apr 11, 2014
john
US
5.0 / 5Outstanding
"Spectacular property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were treated like family
Genuine Hotels.com guest review
1 night trip with friends Apr 10, 2014
Laurie
US
5.0 / 5Outstanding
"nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I chose the room ,which is gold harbour view, is perfect! Want to stay again!
Genuine Expedia guest review
Other trip Apr 12, 2014
chris
US
5.0 / 5Outstanding
"Spring time in Victoria, BC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrrived early and the hotel staff got us in the room early in the afternoon. We enjoyed the Bengal Lounge Buffet and High Tea at the Empress. Breakfasts were great and the weather was nice for Spring. Warm and Sunny. The staff even helped us get our Boarding Passes for the return trip back to Sacramento.
Genuine Expedia guest review
Other trip Apr 8, 2014
Jim
US
5.0 / 5Outstanding
"Great hotel with a wonderful view of the harbor."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was beautiful! The people were very nice. Service was excellent from the moment we checked in. The restaurant was excellent and the High Tea was wonderful.
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
US
4.0 / 5Excellent
"great for the price."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I think the Empress is a landmark in Victoria. I consider the hotel a little kitch, but it was a fun way to stay in Victoria. The bathrooms were not as up-to date as a similarly priced modern hotel, but the location and the "fun" of "staying at the Empress" made up for the lesser bathrooms. Considering the price, it was an excellent deal. I wouldn't recommend it for business travel, but would highly recommend it for tourist travel to Victoria.
Genuine Hotels.com guest review
1 night trip with friends Feb 21, 2014
A Traveler
US
5.0 / 5Outstanding
"A must to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the most beautiful hotel I have ever stayed. It was a great experience,
Genuine Expedia guest review
Other trip Feb 21, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Honeymooned at the Empress in 1950...still wonderful after 63 years!
Genuine Hotels.com guest review
1 night trip Feb 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Had a great three-day weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel. Very comfortable and clean. We walk everywhere we wanted to go. The frond desk staff were exceptional. They helped us with EVERYTHING we needed and with smiles and wonderful attitudes.
Genuine Hotels.com guest review
2 night trip Jan 18, 2014
April
US
3.0 / 5Good
"Faded, uncomfortable, not worth the price."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I've always wanted to stay in the Empress. For the most part, the stay was disappointing, unfortunately, and not worth the price. The comforts of a hotel are a bit lacking, the room's heater took forever to warm up, the rooms aren't soundproofed and sound carries quite well, the hotel staff varies from pleasant to abrupt to non-existent (the housekeeping number went to voice mail when I needed supplies for the room). That said, because the front desk WAS so pleasant, they helped offset an otherwise lower score overall.
Genuine Expedia guest review
Other trip Jan 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Just what you'd expect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It's pretty much just what you expect - classy, good service, guests a little bit up themselves. Ignore the fellow guests and this is a great hotel.
Genuine Hotels.com guest review
1 night business trip Dec 31, 2013
Shayne O
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Christmas is the time of year to see the beautifully lit up Victoria Harbor and town. It was spectacular. And I highly recommend the horse and carriage ride through town at night to see the lights. There are so many sights to see and things to do, all within walking distance of the hotel. The hotel was amazing and the service was impeccable. I suggest paying the difference to upgrade to the Fairmont Gold status. The private lounge, food and attendants made this a memorable visit. The staff at Fairmont Express is superlative.
Genuine Hotels.com guest review
2 night trip Dec 31, 2013
M. Kelly
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Afternoon was excellent experience.
Genuine Expedia guest review
Other trip Jan 2, 2014
A
US
5.0 / 5Outstanding
"If a demanding person says it's amazing, ..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I'm a pretty demanding guy when it comes to getting the product and service that I pay for, and this trip was not an exception. I have to say that every single staff and management were out there to please you and meet any demand on the spot. Room change, no problem. Checkout at 2 without the normal fees just because my wife was under the weather a bit, not an issue and in fact they sent some herbal tea to help. Concierge up in arms to make everything happen how we wanted. Kept the restaurant kitchen open and cooked for just the two of us, all at no charge, just because they forgot something. I mean, I've never seen anything like this in any hotel, even the 5 star 5 diamond ones. Thank you all. The only hotel I'll go to is the Fairmont Empress when in Victoria island.
Genuine Expedia guest review
Other trip Jan 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Employee's are great and helpful, look forward on staying here on next visit
Genuine Hotels.com guest review
2 night family trip Dec 27, 2013
A Traveler
US
4.0 / 5Excellent
"Quaint yet pricey"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Empress is impressive yet expensive...
Genuine Hotels.com guest review
1 night trip Dec 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Exceeded all expectations"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was so nice to be close to everything! We were very impressed and enjoyed the holiday lights and trees. Even taking a relaxing float in the pool! The water was the PERFECT temp! We appreciate how pleasant all the staff were and can tell they work hard! The beds were the most comfortable hotel beds we've ever slept on and the room was very clean! It's so nice to stay at a hotel that pays attention to the little details. Thank you for making our trip enjoyable! We will be back!
Genuine Hotels.com guest review
3 night family trip Dec 20, 2013
Annie
US
4.0 / 5Excellent
"First Fairmont experience."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had such a short stay that I find it unfair to pass judgement to this epic hotel. We originally booked a room to accommodate my wheelchair bound mom, our full time caregiver and my wife with the ultimate goal of visiting Butchart Gardens in "Christmas" season. All went to plan except that mom had to bail out because of the heavy snow (it was nice to know that the hotel originally blocked out an adjoining room to make access easier for my mom). The highlight of our stay was the amazing array of elaborately decorated Christmas trees ( we stopped counting at 20) in the upper lobby hallways. The staff were very pleasant and knowledgeable. The only meal we had was breakfast and it was ok, although first servings of coffee was on the "cold" cup to our standards. We were also a bit disappointed that there were no complimentary slippers and a not so user friendly wifi service. Overall, we were satisfied and we will definitely try out other Fairmont hotels.
Genuine Expedia guest review
Other trip Dec 24, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful
Genuine Hotels.com guest review
5 night trip Dec 5, 2013
James thomas
US
5.0 / 5Outstanding
"Beautiful Victoria Landmark hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I've wanted to stay here for years. So happy we did. It is a great experience. My only complaint is that although some of the staff were great, some were terrible. They acted put out to answer questions or give directions. Probably won't go back, but so glad we had the experience.
Genuine Expedia guest review
Other trip Dec 11, 2013
Jon and Linda
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a great place to stay. Conveniently located ... You have to try it at least once for the experience!
Genuine Hotels.com guest review
1 night trip Nov 30, 2013
Cfyep
US
4.0 / 5Excellent
"Empress must do's"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
High Tea is a must. Hanging out at the Bengal lounge was nice. Great location within walking distance of major attractions. Great walking distance to great restaurants.
Genuine Hotels.com guest review
3 night family trip Nov 27, 2013
Kamaaina
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
an elegant lovely hotel; such courteous employees
Genuine Hotels.com guest review
2 night trip Nov 11, 2013
jt marini
US
5.0 / 5Outstanding
"Beautiful Historic Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful hotel with perfect location on the water in Victoria. It is a historic hotel but very up to date and comfortable. Loved checking out all the shops and different restaurants in the hotel. You can tell there are lots of hidden surprises here too!
Genuine Hotels.com guest review
1 night romance trip Oct 17, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lobby needs some help. Worn furniture and upholstery. First impressions. Service staff was very good. Close to shopping and most sites.
Genuine Hotels.com guest review
1 night trip Oct 23, 2013
West Gray
US
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful hotel! Nice friendly and helpful staff from start to departure. Great location. Able to walk ( even in the rain) from hotel to many places. Loved the high tea. And glad the staff warned us that we would be full so not to plan eating a meal before or after!
Genuine Expedia guest review
Other trip Oct 7, 2013
KK
US
4.0 / 5Excellent
"High Tea at the Empress"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We loved High Tea at the Empress. Wonderful experience. Our room was good except the water in the tub/shower wouldn't turn off and we had to call for help. We think charging extra for WiFi is not necessary at hotel prices. We don't like add ons. Parking is enough of an add on. The location is great and fun to do things in Victoria from the Empress. Very helpful staff.
Genuine Expedia guest review
Other trip Oct 3, 2013
A Traveler
US
3.0 / 5Good
"Lots of crowd noise, not the old place it used to"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Highly priced room with no more amenities than something half its price. Staff was very nice and beds very comfortable, but our window opened onto a busy street and the noise was awful. We were hoping for more of the old world charm.
Genuine Hotels.com guest review
1 night trip Sep 21, 2013
Leslie
US
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