"Spring time in Victoria, BC"
We arrrived early and the hotel staff got us in the room early in the afternoon. We enjoyed the Bengal Lounge Buffet and High Tea at the Empress. Breakfasts were great and the weather was nice for Spring. Warm and Sunny. The staff even helped us get our Boarding Passes for the return trip back to Sacramento.Genuine Expedia guest review
"Great hotel with a wonderful view of the harbor."
The hotel was beautiful! The people were very nice. Service was excellent from the moment we checked in. The restaurant was excellent and the High Tea was wonderful.Genuine Expedia guest review
"great for the price."
I think the Empress is a landmark in Victoria. I consider the hotel a little kitch, but it was a fun way to stay in Victoria. The bathrooms were not as up-to date as a similarly priced modern hotel, but the location and the "fun" of "staying at the Empress" made up for the lesser bathrooms. Considering the price, it was an excellent deal. I wouldn't […] recommend it for business travel, but would highly recommend it for tourist travel to Victoria. Read moreGenuine Hotels.com guest review
"A must to stay!"
This is the most beautiful hotel I have ever stayed. It was a great experience,Genuine Expedia guest review
Honeymooned at the Empress in 1950...still wonderful after 63 years!Genuine Hotels.com guest review
"Had a great three-day weekend"
Beautiful hotel. Very comfortable and clean. We walk everywhere we wanted to go. The frond desk staff were exceptional. They helped us with EVERYTHING we needed and with smiles and wonderful attitudes.Genuine Hotels.com guest review
"Faded, uncomfortable, not worth the price."
I've always wanted to stay in the Empress. For the most part, the stay was disappointing, unfortunately, and not worth the price. The comforts of a hotel are a bit lacking, the room's heater took forever to warm up, the rooms aren't soundproofed and sound carries quite well, the hotel staff varies from pleasant to abrupt to non-existent (the housekeeping […] number went to voice mail when I needed supplies for the room). That said, because the front desk WAS so pleasant, they helped offset an otherwise lower score overall. Read moreGenuine Expedia guest review
"Just what you'd expect"
It's pretty much just what you expect - classy, good service, guests a little bit up themselves. Ignore the fellow guests and this is a great hotel.Genuine Hotels.com guest review
Christmas is the time of year to see the beautifully lit up Victoria Harbor and town. It was spectacular. And I highly recommend the horse and carriage ride through town at night to see the lights. There are so many sights to see and things to do, all within walking distance of the hotel. The hotel was amazing and the service was impeccable. I suggest […] paying the difference to upgrade to the Fairmont Gold status. The private lounge, food and attendants made this a memorable visit. The staff at Fairmont Express is superlative. Read moreGenuine Hotels.com guest review
Afternoon was excellent experience.Genuine Expedia guest review
"If a demanding person says it's amazing, ..."
I'm a pretty demanding guy when it comes to getting the product and service that I pay for, and this trip was not an exception. I have to say that every single staff and management were out there to please you and meet any demand on the spot. Room change, no problem. Checkout at 2 without the normal fees just because my wife was under the weather a […] bit, not an issue and in fact they sent some herbal tea to help. Concierge up in arms to make everything happen how we wanted. Kept the restaurant kitchen open and cooked for just the two of us, all at no charge, just because they forgot something. I mean, I've never seen anything like this in any hotel, even the 5 star 5 diamond ones. Thank you all. The only hotel I'll go to is the Fairmont Empress when in Victoria island. Read moreGenuine Expedia guest review
Employee's are great and helpful, look forward on staying here on next visitGenuine Hotels.com guest review
"Quaint yet pricey"
The Empress is impressive yet expensive...Genuine Hotels.com guest review
"Exceeded all expectations"
It was so nice to be close to everything! We were very impressed and enjoyed the holiday lights and trees. Even taking a relaxing float in the pool! The water was the PERFECT temp! We appreciate how pleasant all the staff were and can tell they work hard! The beds were the most comfortable hotel beds we've ever slept on and the room was very clean! […] It's so nice to stay at a hotel that pays attention to the little details. Thank you for making our trip enjoyable! We will be back! Read moreGenuine Hotels.com guest review
"First Fairmont experience."
We had such a short stay that I find it unfair to pass judgement to this epic hotel. We originally booked a room to accommodate my wheelchair bound mom, our full time caregiver and my wife with the ultimate goal of visiting Butchart Gardens in "Christmas" season. All went to plan except that mom had to bail out because of the heavy snow (it was nice […] to know that the hotel originally blocked out an adjoining room to make access easier for my mom). The highlight of our stay was the amazing array of elaborately decorated Christmas trees ( we stopped counting at 20) in the upper lobby hallways. The staff were very pleasant and knowledgeable. The only meal we had was breakfast and it was ok, although first servings of coffee was on the "cold" cup to our standards. We were also a bit disappointed that there were no complimentary slippers and a not so user friendly wifi service. Overall, we were satisfied and we will definitely try out other Fairmont hotels. Read moreGenuine Expedia guest review
WonderfulGenuine Hotels.com guest review
"Beautiful Victoria Landmark hotel"
I've wanted to stay here for years. So happy we did. It is a great experience. My only complaint is that although some of the staff were great, some were terrible. They acted put out to answer questions or give directions. Probably won't go back, but so glad we had the experience.Genuine Expedia guest review
This is a great place to stay. Conveniently located ... You have to try it at least once for the experience!Genuine Hotels.com guest review
"Empress must do's"
High Tea is a must. Hanging out at the Bengal lounge was nice. Great location within walking distance of major attractions. Great walking distance to great restaurants.Genuine Hotels.com guest review
an elegant lovely hotel; such courteous employeesGenuine Hotels.com guest review
"Beautiful Historic Hotel"
Wonderful hotel with perfect location on the water in Victoria. It is a historic hotel but very up to date and comfortable. Loved checking out all the shops and different restaurants in the hotel. You can tell there are lots of hidden surprises here too!Genuine Hotels.com guest review
Lobby needs some help. Worn furniture and upholstery. First impressions. Service staff was very good. Close to shopping and most sites.Genuine Hotels.com guest review
Beautiful hotel! Nice friendly and helpful staff from start to departure. Great location. Able to walk ( even in the rain) from hotel to many places. Loved the high tea. And glad the staff warned us that we would be full so not to plan eating a meal before or after!Genuine Expedia guest review
"High Tea at the Empress"
We loved High Tea at the Empress. Wonderful experience. Our room was good except the water in the tub/shower wouldn't turn off and we had to call for help. We think charging extra for WiFi is not necessary at hotel prices. We don't like add ons. Parking is enough of an add on. The location is great and fun to do things in Victoria from the Empress. Very […] helpful staff. Read moreGenuine Expedia guest review
"Lots of crowd noise, not the old place it used to"
Highly priced room with no more amenities than something half its price. Staff was very nice and beds very comfortable, but our window opened onto a busy street and the noise was awful. We were hoping for more of the old world charm.Genuine Hotels.com guest review
"Beautiful historical place to visit"
The room was very warm and stuffy. Only a small fan and window opened slightly. Made for an uncomfortable nights sleep. Rooms were very clean, beds comfy.Genuine Expedia guest review
Unfortunately, we were given the smallest room possible. That was a huge disappointment since I was looking forward to staying specifically at the Fairmont empress in Victoria. It spoiled the entire event. The bathroom was so small that you could not dry off without hitting the walls. One small sink stuffed into a corner. I suspect they gave this room […] because we booked thru hotels.com rather than going thru them.nevertheless, it was not cheap!!would not likely stay at the Fairmont chain any more. Read moreGenuine Hotels.com guest review
"We were surprisingly disappointed."
We had stayed at the hotel twice before, but it had been many years. We were willing to pay the steep room price because it was "The Empress". But the weather was unusually warm and the rooms have no air conditioning, so it was very uncomfortable trying to sleep. There were big thick duvets on the bed that you couldn't sleep with because of the temperature, […] it seemed silly to have them. If you left the window open the noise was terrible, so we closed it and tried to sleep with a fan going. Not exactly comfortable. Everything is very expensive, which we expected, but they actually have the nerve to charge you for Wi-Fi in your room. Really?! McDonald's has free Wi-Fi! I felt ripped off. The food is wonderful, the high tea is a lot of fun and the ambience is good, but I just felt that I was overpaying for everything and it ruined the experience. The staff is very pleasant, but there was a bus load who came in during the evening and they only had one person checking them in, so you couldn't even get change for their outdated beverage machine without standing in a huge line. One of the bellhops finally took pity on us and gave us quarters from his own pocket. Bottom line, despite the location, we wouldn't stay there again. There are much newer hotels now with just as good a location and more adequate features. Read moreGenuine Expedia guest review
"Not worth for the price"
Extra charges for phone calls and Internet front desk at list 15 mim waitGenuine Hotels.com guest review
"Problems with room and service"
When we arrived the toilet was leaking in our room. They fixed the problem then the toilet began to leak again. We complained a second time. Also there were three people staying in the room and only 1 shampoo and conditioner for three people and only two cups for our coffee. We did complain and they gave us a complimentary glass of wine each and one […] dessert for my mother's 90th birthday. Quite frankly they should have given us a partial reimbursement. Read moreGenuine Hotels.com guest review
"AN IMPRESSIVE PROPERTY BUT POORLY MAINTAINED ROOMS"
We have been looking forward to staying at the Empress. The building is beautiful but the rooms are a total disappointment. The fabric on the chairs were very worn. There was a layer of dust under the furniture.Genuine Hotels.com guest review
"Close but no cigar"
It just didn't deliver. Overpriced.Genuine Hotels.com guest review
"" A Once Upon a Time" Hotel in Victoria"
I traveled from Seattle with both my parents and my sister for a one night stay. We could not be more pleased with this hotel. We arrived early at noon and were allowed to check in. Our room was great, clean and confortable. We paid $20 extra and were please with the value. The hotel is a landmark and a must if you are staying for one night (unless […] you can afford extra days). Read moreGenuine Expedia guest review
"Elegant hotel with beautiful views"
We were treated like royalty. Everyone sincerely friendly and gracious. So many thoughtful details in our room and throughout the hotel. Of course the location is ideal and the view is spectacular. We travel extensively and consider The Empress a highlight.Genuine Hotels.com guest review
"Not worth the high prices"
The hallways smelt funny. The floor in our room seemed to tilt, and our bed needed to be replaced. One side had no support and one person sunk 6-8 inches below the other (also because of the tilted floor). For the high prices we expected better. I found the staff less friendly than other hotels.Genuine Hotels.com guest review
"Disappointed considering it is a Fairmont property"
I work with the hospitality industry and I have the opportunity to be in luxurious hotels all the time. Fairmont has high standards in all aspects of their services and their properties are dead gorgeous. I chose the Fairmont Empress when booking a hotel in Victoria to stay with my wife and 4 year old daughter. It is an Icon of Victoria, so I know it […] would be a great experience. Unfortunately this last wasn't true. As soon as we checked inn, we left our baggage in our room and went to do tourism in the city. At night, when we came back, we noticed that there was an unacceptable amount of dust covered on everything. Even though we wanted to report it right away, we couldn't because my daughter was very tired and needed to be put to bed. When I checked out the next day, I showed the person at the front desk the pictures I took to prove the cleanliness of the room. She contacted the front desk manager who took over. It amazed me that even though I had a few pictures to share with here, she bothered only looking at one. She said that she will contact the housekeeping department and didn't offered an apology. For the price of a room in a hotel like this, and under the Fairmont brand, I expected nothing but excellence. I could not believed the way the front desk manager took care of the situation. If you stay at this property, make sure you inspect your room carefully. Unfortunately a negative experience. Read moreGenuine Hotels.com guest review
"Location Location Location"
This was our honeymoon and the location was perfect for walking everywhere. We upgraded our room to include the Gold Level. It was so worth it for the extra food options and concierge service.Genuine Hotels.com guest review
1st rate milk in all categories. ..Genuine Hotels.com guest review
Amazing experience especially if you are an architect. Customer service was the best we encountered on our trip, and consistent with all staff. Valet was convenient. Bangel Lounge is a must for a drink. Empress Dining Room is a must for dinner. Room was appropriately updated, but also had the historical charm we were seeking.Genuine Hotels.com guest review
"Big on image, low on quality."
Room was a good deal Price-wise, but the value to price ratio missed a lot.Genuine Hotels.com guest review
"Historic hotel, well located, acommodating staff"
The staff was very helpful. We had a very limited amount of time, but they helped us make the most of it.Genuine Expedia guest review
"It's the place to stay in Victoria."
It's the place to stay in Victoria. The hotel room does show its age, but it is still maintained very well, and all the amenities one would expect are present. Bathroom was a bit cramped and they need to replace the bathtub soon.Genuine Hotels.com guest review
"Nice to look at"
Great location, beautiful building but... Understaffed, with no effort to go the "extra mile" to make guests feel welcome and comfortable. Even the most pleasant members of the staff seem disempowered to make even the slightest accommodation for guest requests. The rooms are small and many of them are not climate-controlled. The hallways are noisy. […] The bathrooms are tiny and lack modern conveniences. The Bengal Lounge sounded so exotic and high-end in the online description (with prices to match), but when I showed up with my wife for our anniversary dinner, we found that we were overdressed and underappreciated in this casual, half-heartedly decorated estalishment. First, we had to wait for the hostess to stop talking to one of our coworkers before she would acknowledge our presence. I had made a note about our anniversary when i made the reservation, but the staff made no indication that they knew anything about it. We were seated in low-slung chairs at a cocktail table, and when we asked for an actual table to dine on, they told us that they were really busy and that the tables were reserved for groups of four. Our waiter was nice enough but was dressed in an ill-fitting, dirty uniform befitting of a busy Chinese takeout place. We partook of the Indian buffet, which was equal in quality to any other Indian buffet (available at less than half the price). On the way out, the hostess gave us incorrect direction for getting back to the lobby of the hotel. Read moreGenuine Expedia guest review
Everything at the Fairmont Empress was wonderful. The room, the food, the tea, everything. If I had to list something negative, it was a bit of a hike from the elevator to the room. But otherwise, everything about my stay was outstanding.Genuine Hotels.com guest review
"Great Location. Beautiful Historic Hotel"
The hotel is in a perfect location for walking around Victoria to see all the sites. The area is vibrant and alive all day and evening. There are tons of places to eat, shop and people watch in easy walking distance from the Empress. The room was nicely appointed, but on the smallish side. We especially enjoyed the extra thick towels, and the upscale […] toiletries were an added treat. The only downside was it was rather warm during our stay and the AC could not really keep the room cool enough. Read moreGenuine Hotels.com guest review
My boyfriend and I hiked the West Coast Trail (75km of backcountry hiking in 6 days). We treated ourselves to a beautiful stay at the Empress at the end of the hike. It was perfect. I enjoyed a fantastic facial at the Willow Stream Spa, using the sauna and mineral pool before the facial. Beautiful spa facilities. I could have stayed there all day. The […] room maintained its historic feel and looked dated (purposefully), but it was spacious, clean, and the bathroom was beautiful. The bed was very comfortable, perhaps even more so for us after spending so many nights in a tent on a beach. It was like a cloud! Breakfast the following morning was excellent... The peach stuffed French toast might have been my favorite part of the stay! We will be back for sure. Read moreGenuine Hotels.com guest review
"The Fairmont Empress"
The hotel was lovely and the staff was very pleasant and efficient. We had a great stay.Genuine Hotels.com guest review
This hotel with it grandness also offers great service. There is no other better choice while in Victoria. We love everything about it.Genuine Hotels.com guest review
"Centrally located to everything."
Loved staying here. Staff was very friendly and helpful. Wonderful Hotel. Not sure I would want to stay when it's very hot as there was no AC otherwise loved it.Genuine Hotels.com guest review
"Great location coupled with historic setting."
Great location coupled with historic significance.Genuine Expedia guest review
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