The hotel is located at a great location. Lot of great restaurants lose by and lot of fun activities near by as well. So you don't really need a car. The hotel room was good, staff is excellent. The rooms are a bit dated, especially the restrooms. We had breakfast there and the buffet is not really worth the money they charge.Genuine Hotels.com guest review
"Go there for the experience & history of the hotel"
Great location and a beautiful facility. Located right on the harbor and all the action is right outside the hotel. There is a lot of history attached to this place and it is a place to visit in itself. So if you stay there, you really be able to enjoy the location and the hotel facility itself.Genuine Expedia guest review
A lovely institution that is worth staying in to impress your loved one. Price is too high if you end up with one of the old unrenovated rooms. We got a disabled room without the front desk warning us with no air overlooking the back alley.Genuine Hotels.com guest review
"Great stay in an iconic hotel!!!"
We got a pretty good rate and decided to stay at the Empress. It was like a trip in a time machine. The rooms and hallways are exactly how the must have been 50 years ago. Though well kept. The only inconvenience in rooms is that they do not have AC, an while with the average climate in Victoria you will rarely need one, we were there on a quite warm […] summer day and the room was a little warm. Window can only be opened a few inches. It cool down by bedtime, though. Read moreGenuine Hotels.com guest review
"Totally Awesome Experience!"
This was so great - the hotel was awesome, the location was perfect and staff was amazing, especially Jonathan. Everything we asked for was immediately responded to. The pool was one of the best I have been in - warm enough to walk into and the whirlpool was also perfect. I also used the Spa and it was reasonably priced and Shannon was wonderful! This […] was one of the best hotel visits I have had. I just wish I had booked it for more days. What an awesome time! Read moreGenuine Hotels.com guest review
Stayed four days and found everything at the Empress to be splendid. The staff is so helpful and the hotel is the best location possible. Only negative would be the tiny en suite, but typical for European standards.Genuine Hotels.com guest review
"Worth it if you can get a deal online"
First of all I will say the staff at the Empress went above and beyond quite a few times. They really did offer excellent service. They did everything in their power to make your stay pleasant. As for the room, although our view was amazing (Parliament building, mountain, ocean and rose garden all in one), the actual room itself left a lot to be desired. […] We booked two identical rooms(one for us and one for family). In our room, we did not have the robes, our tea kettle was dirty, and our bathroom was very small. There was also the fact that this is an older hotel, so some smells and worn carpet is expected, but still slightly disappointing. I think we came to the conclusion, that we were happy with the deal we received, however if we had paid the regular price tag of that room, we would have been very disappointed. Read moreGenuine Expedia guest review
"Fairmont Empress stay disappointing."
The hotel is expensive! $300 per night so we thought the experience would be wonderful. It was not. They do not have air conditioning. Even though the temp was 50's/60's outside, it was much warmer in the room. When I called for assistance, they did not let me know they did not have AC in the rooms but instead sent an engineer to our room. That poor […] guy had to give us the news in person. He did set up a rotating fan for us which was OK but due to lack of outlets, my view of the TV was horrible. The room was very small. Very little walking room so I felt like I kept bumping into stuff. The bathroom was very small. There was very little space to set our necessities. You cannot stand in front of the sink because the bathroom door will hit you. It is so stuffy in there after a shower I could not keep the door closed. The concierge desk never had anyone available so we had to stand in the check in line to get assistance with buying tickets for activities or just to find a restaurant that was good nearby. Overall, for the price, not worth it. Worth it to go to the high tea but not to stay at that hotel. My friend and I felt like we were not good enough to stay there based on how the staff treated us. Read moreGenuine Expedia guest review
"Easy walk to everything we wanted to see."
This is a charming old hotel in a great little city. This is our second stay at the Empress and given the opertunity ,we'll come back again. Every staff member that we met were friendly.The hotel and our room were well maintained and clean. Everything in our room worked properly. The floors squeek, (I did say that it is an old hotel) and our window […] was hard to open, but that was the only complaint and even that was not serious, we'll still come back. Read moreGenuine Hotels.com guest review
"Everyone should experience this hotel!"
This hotel is fabulous. Rich and historic. Friendly staff. Extrodinary rooms.Genuine Hotels.com guest review
It was good, probably the best hotel in that area. We were very glad to stay in.Genuine Expedia guest review
"close torestaurants, attractions, parks, waterways"
Service was impeccable ! Beds very comfy, room ultra nice and hotel manager of great help . Everything there was first class. Plus, the Bengal lounge is always a treat, and on that night we enjoyed a terrific jazz singer with her ensemble.Genuine Hotels.com guest review
The Best Afternoon Tea .. Sam who serve us was wonderful. The Front Desk Staff are very friendly and welcoming... I will difinitely return to this beatiful placeGenuine Expedia guest review
"awesome bc experience"
Great stay, gold floor is the way to go! great service, ambiance and overall experience.Genuine Hotels.com guest review
We were treated like familyGenuine Hotels.com guest review
I chose the room ,which is gold harbour view, is perfect! Want to stay again!Genuine Expedia guest review
"Spring time in Victoria, BC"
We arrrived early and the hotel staff got us in the room early in the afternoon. We enjoyed the Bengal Lounge Buffet and High Tea at the Empress. Breakfasts were great and the weather was nice for Spring. Warm and Sunny. The staff even helped us get our Boarding Passes for the return trip back to Sacramento.Genuine Expedia guest review
"Great hotel with a wonderful view of the harbor."
The hotel was beautiful! The people were very nice. Service was excellent from the moment we checked in. The restaurant was excellent and the High Tea was wonderful.Genuine Expedia guest review
"great for the price."
I think the Empress is a landmark in Victoria. I consider the hotel a little kitch, but it was a fun way to stay in Victoria. The bathrooms were not as up-to date as a similarly priced modern hotel, but the location and the "fun" of "staying at the Empress" made up for the lesser bathrooms. Considering the price, it was an excellent deal. I wouldn't […] recommend it for business travel, but would highly recommend it for tourist travel to Victoria. Read moreGenuine Hotels.com guest review
"A must to stay!"
This is the most beautiful hotel I have ever stayed. It was a great experience,Genuine Expedia guest review
Honeymooned at the Empress in 1950...still wonderful after 63 years!Genuine Hotels.com guest review
"Had a great three-day weekend"
Beautiful hotel. Very comfortable and clean. We walk everywhere we wanted to go. The frond desk staff were exceptional. They helped us with EVERYTHING we needed and with smiles and wonderful attitudes.Genuine Hotels.com guest review
"Faded, uncomfortable, not worth the price."
I've always wanted to stay in the Empress. For the most part, the stay was disappointing, unfortunately, and not worth the price. The comforts of a hotel are a bit lacking, the room's heater took forever to warm up, the rooms aren't soundproofed and sound carries quite well, the hotel staff varies from pleasant to abrupt to non-existent (the housekeeping […] number went to voice mail when I needed supplies for the room). That said, because the front desk WAS so pleasant, they helped offset an otherwise lower score overall. Read moreGenuine Expedia guest review
"Just what you'd expect"
It's pretty much just what you expect - classy, good service, guests a little bit up themselves. Ignore the fellow guests and this is a great hotel.Genuine Hotels.com guest review
Christmas is the time of year to see the beautifully lit up Victoria Harbor and town. It was spectacular. And I highly recommend the horse and carriage ride through town at night to see the lights. There are so many sights to see and things to do, all within walking distance of the hotel. The hotel was amazing and the service was impeccable. I suggest […] paying the difference to upgrade to the Fairmont Gold status. The private lounge, food and attendants made this a memorable visit. The staff at Fairmont Express is superlative. Read moreGenuine Hotels.com guest review
Afternoon was excellent experience.Genuine Expedia guest review
"If a demanding person says it's amazing, ..."
I'm a pretty demanding guy when it comes to getting the product and service that I pay for, and this trip was not an exception. I have to say that every single staff and management were out there to please you and meet any demand on the spot. Room change, no problem. Checkout at 2 without the normal fees just because my wife was under the weather a […] bit, not an issue and in fact they sent some herbal tea to help. Concierge up in arms to make everything happen how we wanted. Kept the restaurant kitchen open and cooked for just the two of us, all at no charge, just because they forgot something. I mean, I've never seen anything like this in any hotel, even the 5 star 5 diamond ones. Thank you all. The only hotel I'll go to is the Fairmont Empress when in Victoria island. Read moreGenuine Expedia guest review
Employee's are great and helpful, look forward on staying here on next visitGenuine Hotels.com guest review
"Quaint yet pricey"
The Empress is impressive yet expensive...Genuine Hotels.com guest review
"Exceeded all expectations"
It was so nice to be close to everything! We were very impressed and enjoyed the holiday lights and trees. Even taking a relaxing float in the pool! The water was the PERFECT temp! We appreciate how pleasant all the staff were and can tell they work hard! The beds were the most comfortable hotel beds we've ever slept on and the room was very clean! […] It's so nice to stay at a hotel that pays attention to the little details. Thank you for making our trip enjoyable! We will be back! Read moreGenuine Hotels.com guest review
"First Fairmont experience."
We had such a short stay that I find it unfair to pass judgement to this epic hotel. We originally booked a room to accommodate my wheelchair bound mom, our full time caregiver and my wife with the ultimate goal of visiting Butchart Gardens in "Christmas" season. All went to plan except that mom had to bail out because of the heavy snow (it was nice […] to know that the hotel originally blocked out an adjoining room to make access easier for my mom). The highlight of our stay was the amazing array of elaborately decorated Christmas trees ( we stopped counting at 20) in the upper lobby hallways. The staff were very pleasant and knowledgeable. The only meal we had was breakfast and it was ok, although first servings of coffee was on the "cold" cup to our standards. We were also a bit disappointed that there were no complimentary slippers and a not so user friendly wifi service. Overall, we were satisfied and we will definitely try out other Fairmont hotels. Read moreGenuine Expedia guest review
WonderfulGenuine Hotels.com guest review
"Beautiful Victoria Landmark hotel"
I've wanted to stay here for years. So happy we did. It is a great experience. My only complaint is that although some of the staff were great, some were terrible. They acted put out to answer questions or give directions. Probably won't go back, but so glad we had the experience.Genuine Expedia guest review
This is a great place to stay. Conveniently located ... You have to try it at least once for the experience!Genuine Hotels.com guest review
"Empress must do's"
High Tea is a must. Hanging out at the Bengal lounge was nice. Great location within walking distance of major attractions. Great walking distance to great restaurants.Genuine Hotels.com guest review
an elegant lovely hotel; such courteous employeesGenuine Hotels.com guest review
"Beautiful Historic Hotel"
Wonderful hotel with perfect location on the water in Victoria. It is a historic hotel but very up to date and comfortable. Loved checking out all the shops and different restaurants in the hotel. You can tell there are lots of hidden surprises here too!Genuine Hotels.com guest review
Lobby needs some help. Worn furniture and upholstery. First impressions. Service staff was very good. Close to shopping and most sites.Genuine Hotels.com guest review
Beautiful hotel! Nice friendly and helpful staff from start to departure. Great location. Able to walk ( even in the rain) from hotel to many places. Loved the high tea. And glad the staff warned us that we would be full so not to plan eating a meal before or after!Genuine Expedia guest review
"High Tea at the Empress"
We loved High Tea at the Empress. Wonderful experience. Our room was good except the water in the tub/shower wouldn't turn off and we had to call for help. We think charging extra for WiFi is not necessary at hotel prices. We don't like add ons. Parking is enough of an add on. The location is great and fun to do things in Victoria from the Empress. Very […] helpful staff. Read moreGenuine Expedia guest review
"Lots of crowd noise, not the old place it used to"
Highly priced room with no more amenities than something half its price. Staff was very nice and beds very comfortable, but our window opened onto a busy street and the noise was awful. We were hoping for more of the old world charm.Genuine Hotels.com guest review
"Beautiful historical place to visit"
The room was very warm and stuffy. Only a small fan and window opened slightly. Made for an uncomfortable nights sleep. Rooms were very clean, beds comfy.Genuine Expedia guest review
Unfortunately, we were given the smallest room possible. That was a huge disappointment since I was looking forward to staying specifically at the Fairmont empress in Victoria. It spoiled the entire event. The bathroom was so small that you could not dry off without hitting the walls. One small sink stuffed into a corner. I suspect they gave this room […] because we booked thru hotels.com rather than going thru them.nevertheless, it was not cheap!!would not likely stay at the Fairmont chain any more. Read moreGenuine Hotels.com guest review
"We were surprisingly disappointed."
We had stayed at the hotel twice before, but it had been many years. We were willing to pay the steep room price because it was "The Empress". But the weather was unusually warm and the rooms have no air conditioning, so it was very uncomfortable trying to sleep. There were big thick duvets on the bed that you couldn't sleep with because of the temperature, […] it seemed silly to have them. If you left the window open the noise was terrible, so we closed it and tried to sleep with a fan going. Not exactly comfortable. Everything is very expensive, which we expected, but they actually have the nerve to charge you for Wi-Fi in your room. Really?! McDonald's has free Wi-Fi! I felt ripped off. The food is wonderful, the high tea is a lot of fun and the ambience is good, but I just felt that I was overpaying for everything and it ruined the experience. The staff is very pleasant, but there was a bus load who came in during the evening and they only had one person checking them in, so you couldn't even get change for their outdated beverage machine without standing in a huge line. One of the bellhops finally took pity on us and gave us quarters from his own pocket. Bottom line, despite the location, we wouldn't stay there again. There are much newer hotels now with just as good a location and more adequate features. Read moreGenuine Expedia guest review
"Not worth for the price"
Extra charges for phone calls and Internet front desk at list 15 mim waitGenuine Hotels.com guest review
"Problems with room and service"
When we arrived the toilet was leaking in our room. They fixed the problem then the toilet began to leak again. We complained a second time. Also there were three people staying in the room and only 1 shampoo and conditioner for three people and only two cups for our coffee. We did complain and they gave us a complimentary glass of wine each and one […] dessert for my mother's 90th birthday. Quite frankly they should have given us a partial reimbursement. Read moreGenuine Hotels.com guest review
"AN IMPRESSIVE PROPERTY BUT POORLY MAINTAINED ROOMS"
We have been looking forward to staying at the Empress. The building is beautiful but the rooms are a total disappointment. The fabric on the chairs were very worn. There was a layer of dust under the furniture.Genuine Hotels.com guest review
"Close but no cigar"
It just didn't deliver. Overpriced.Genuine Hotels.com guest review
"" A Once Upon a Time" Hotel in Victoria"
I traveled from Seattle with both my parents and my sister for a one night stay. We could not be more pleased with this hotel. We arrived early at noon and were allowed to check in. Our room was great, clean and confortable. We paid $20 extra and were please with the value. The hotel is a landmark and a must if you are staying for one night (unless […] you can afford extra days). Read moreGenuine Expedia guest review
"Elegant hotel with beautiful views"
We were treated like royalty. Everyone sincerely friendly and gracious. So many thoughtful details in our room and throughout the hotel. Of course the location is ideal and the view is spectacular. We travel extensively and consider The Empress a highlight.Genuine Hotels.com guest review
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