All hotels in Victoria, British Columbia, Canada
1 room, 2 adults
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721 Government St, Victoria, BC, V8W1W5, Canada, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 491 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.0
  • Condition
    4.1
  • Neighborhood
    4.8
5.0 / 5Outstanding
"The Empress is a classic treat in every way"
A Victoria landmark that has worked hard to keep the image fresh. The staff were absolutely tops often going out of their way to do the unexpected to help us. We will go back again without hesitation.
Genuine Hotels.com guest review
3 night romance trip Nov 26, 2014
David
US
5.0 / 5Outstanding
Beautiful hotel, in a beautiful city filled with lovely people.
Genuine Expedia guest review
Other trip Nov 23, 2014
Tracey
US
5.0 / 5Outstanding
"The Center of Victoria"
The Empress is at THE center of the town for visitors and I feel a must stay if you visit Victoria. This is also the best place to have afternoon tea after your tour pickup and dropoff from Butchart Gardens just outside of the hotel. It is walking distance close to the Parliament building, museums, waterfront and of course Government St. where there are many restaurants and shops. Service is excellent and the property has a charm to it that no other hotel can offer. I downgraded the condition of the hotel, but it was more for its age than any real problem. A property this old (1908) will always have its quirks and I'm sure even some ghost stories, but it is the loveliest hotel in Victoria.
Genuine Hotels.com guest review
2 night romance trip Aug 30, 2014
Roy
US
5.0 / 5Outstanding
Minimum 50 characters. It was awesome. Excellent and attentive staff. Beautiful facilities.
Genuine Expedia guest review
Other trip Oct 27, 2014
J
US
5.0 / 5Outstanding
"An empress worthy stay"
Made a reservation on hotels.com and I though I did mention that we had a kid, but when we arrived - hotel did not have that info. They changed our reservation right away and gave us a bigger room at no additional charge. Staff are amazing and treat you like royalty. The hotel is in good condition, but you can see (and smell) that it is kind of old. Even though there is no free Wi-Fi - we could get a good reception of some Wi-Fi anyway. And a pool from 5am to 1am is nice! We took that "special treatment" package for the dinner and had the afternoon tea - totally recommend it!
Genuine Hotels.com guest review
1 night trip Oct 18, 2014
A Traveler
US
4.0 / 5Excellent
"Elegant atmosphere"
Staying at the Empress was marvelous. We enjoyed the gold floor junior suite, but wish it had had more of a harbor view as we had reserved. Only the side window provided any view of the harbor. The majority of the windows looked onto a side street. This was the only disappointment of our stay. The gold lounge was relaxing and we enjoyed our breakfasts there daily.
Genuine Expedia guest review
Other trip Oct 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing"
This was a dream for my wife to be able to stay at the Empress and go to the Empress Tea, it was amazing ! The hote was beutiful and the staff was very friendly and helpful. We hope to return again one day.
Genuine Hotels.com guest review
2 night romance trip Oct 6, 2014
Janice
US
3.0 / 5Good
Felt for the cost there should of been more amenities .. Like free tour for guests.. Discount at restaurants or at least less expensive snack/ lunch food options on site for elderly that can't walk off very far off site..
Genuine Expedia guest review
Other trip Oct 12, 2014
A Traveler
US
4.0 / 5Excellent
"GREAT STAFF, FOOD AND AMENITIES. ROOM-VERY SMALL"
THE STAFF IS WONDERFUL. PUBLIC SPACES ARE LOVELY FOOD IS AMAZING. THE LOOK ON THE FACE OF THE YOUNG WOMAN AT RECEPTION AS SHE ASSIGNED US OUR ROOM SHOULD HAVE BEEN A "CLUE", THE ROOM (542) WAS VERY SMALL, DATED AND NEXT TO THE ICE MACHINE AND ELEVATOR. IT DID HAVE A GREAT VIEW OF THE HARBOR. WE WERE IN A HURRY TO ENJOY VICTORIA AND DIDN'T REQUEST A CHANGE...OUR MISTAKE.
Genuine Expedia guest review
Other trip Oct 7, 2014
"BUCKEY"
US
3.0 / 5Good
"Outdated hotel"
The musty smell was everywhere, bathrooms were terrible
Genuine Expedia guest review
Other trip Oct 4, 2014
MT
US
5.0 / 5Outstanding
"All was wonderful."
All was wonderful! I would recommend to anyone who wants a 5 star experience in a historic hotel. This historic hotel is beautiful, a true landmark in the gorgeous city of Victoria. The Fairmont Hotel staff are wonderful and very helpful, this is consistent to all their properties.
Genuine Expedia guest review
Other trip Oct 3, 2014
KK
US
5.0 / 5Outstanding
"Great hotel and location"
Great hotel, service and location. No AC in the room though, only a ceiling fan. Highly recommend a stay here and the afternoon tea.
Genuine Hotels.com guest review
2 night romance trip Sep 10, 2014
Tor
US
5.0 / 5Outstanding
"The comfort of home"
What a charming hotel! In the heart of downtown Victoria, right on the harbour, we were able to stroll and explore , the best!
Genuine Hotels.com guest review
2 night trip with friends Sep 26, 2014
Kathryn
US
2.0 / 5Fair
"Needs an update"
Great architecture, but that's about it. This hotel had no AC and the carpet and furniture are dingy. There were bugs in the bathroom. The finishes are old and not luxurious as their website states. Enjoy this hotel from the outside and then book a room at the Marriott. At least you'll get a decent night's sleep.
Genuine Hotels.com guest review
3 night trip Sep 22, 2014
A Traveler
US
3.0 / 5Good
The staff was very friendly and helpful, the bed comfortable. The room a bit too small and the bathroom needed to be renovated. Bathroom was too small and very inconvenient. Fairmont is overprice for the type of room. They always give you the worse rooms even though you pay a high price.
Genuine Hotels.com guest review
2 night trip Sep 10, 2014
Fanfe
US
4.0 / 5Excellent
I knew this hotel was going to be pricey. I didn't know the parking fee was going to be twice as much as in the other public side of the parking garage under the hotel. Supposedly it was more secure but considering that the room rate is three times that of a regular hotel? There was also a fee for wifi. That could have been included in the price of the room. I found out that there were complimentary bicycles. I didn't know that until after we made our plans for the day, otherwise I might have taken advantage of that perk. I did thoroughly enjoy the swimming pool and hot tub, especially because I was there early in the morning and I was the only guest there at the time. Even though the carpet was stained in our room, It was really nice to spend the night in such an elegant hotel for the night.
Genuine Hotels.com guest review
1 night trip Sep 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Exceptional service!"
This should be the standard
Genuine Hotels.com guest review
3 night trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Practically perfect"
The location was so convenient: easy to find, in the middle of lots of good restaurants and shops in walking distance, safe neighborhood, right on the waterfront. Room was larger than expected and very nicely furnished. Between the ceiling fan and open windows, the temperature was very comfortable and I never missed air conditioning. Food was delicious and well presented, although a bit pricey. Service was excellent: checking in, requesting a different pillow, bringing our car from valet parking, and of course, in the restaurants. We will definitely stay here again.
Genuine Hotels.com guest review
3 night business trip Sep 9, 2014
Mary Anne
US
5.0 / 5Outstanding
Fabulous and beautiful hotel in a lovely and charming city. The curry buffet in the Bengal Lounge is delicious. Love the Gardens. The front desk staff is excellent
Genuine Hotels.com guest review
1 night business trip Sep 10, 2014
A Traveler
US
4.0 / 5Excellent
"Good experience"
Food and drinks not a good value. Otherwise a great three days.
Genuine Hotels.com guest review
3 night trip Sep 8, 2014
Ritter
US
3.0 / 5Good
"No air conditioning!"
hot day, no air condioning, room equipped with fans but no apparent way to plug them in. I would not stay here again. Very disappointed, especially after staying at the Fairmont in Vancouver, which got only the highest marks from us!
Genuine Hotels.com guest review
1 night romance trip Sep 4, 2014
DAKMN
US
5.0 / 5Outstanding
"Exploring Victoria"
This was an absolutely lovely experience. I booked as we drove off the ferry, we arrived at12:30PM and our room was ready. Our room was on the Gold floor with direct view over the harbor. I think Our timing was pretty good to get these accommodations. I utilized the Spa and had a fantastic massage. We loved the Bengali room and Len the bartender was extremely pleasant. I will return to the Empress.
Genuine Hotels.com guest review
1 night romance trip Aug 21, 2014
Lisa
US
2.0 / 5Fair
"Very old Grand Hotel"
With lots of improvements, we expected air conditions, a bathroom that was comfortable and beds that were not rock hard. The veranda dining could have been spectacular with that view, but bad food and neglect by the server, well we did not return. The high tea was wonderful, and we did it twice during our stay. Lovely staff in tea room.
Genuine Expedia guest review
Other trip Aug 25, 2014
Duttie
US
5.0 / 5Outstanding
"Iconic Hotel in the best location on the Harbor."
Grand public spaces in the original buildings. Wonderful Veranda on the harbor for outdoor eating. Exceptional staff. High Tea was a very nice event with great snacks and beautiful bone china made for Queen Elizabeth's visit in 2002.
Genuine Expedia guest review
Other trip Aug 15, 2014
jerry
US
5.0 / 5Outstanding
"Grand hotel with first rate service"
Everything was well above average except for the room air temperature on hot days. No air conditioning is the only detraction (other than the prices) from an otherwise wonderful experience.
Genuine Expedia guest review
Other trip Aug 10, 2014
jpd888
US
4.0 / 5Excellent
"Great location, but not worth the price"
Rooms are old. A/C did not work well.
Genuine Hotels.com guest review
1 night family trip Jul 26, 2014
A Traveler
US
3.0 / 5Good
"Fancy older hotel"
This hotel is beautiful everywhere except inside the bedrooms where there is no air conditioning, the windows do no open enough upper part or lower part enough to allow for air to flow through. In fact the rooms were not any better then many motels that I have stayed the cost half as much. The public areas are very nice but all are not original to the hotels age. The totem poles are not real in a region where they could have been at the time the hotel was made. The garage is not accessible to the physically disable and so are many of the public spaces.
Genuine Expedia guest review
Other trip Jul 29, 2014
Retired teacher
US
5.0 / 5Outstanding
"Beautiful views"
The Empress has beautiful views. The rooms are charming. The staff is helpful. The swimming pool and hot tub were wonderful. The best part of our stay was having tea. High tea was lovely, with more than enough to eat. Our waitress was very personable, and on top of every need.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Lovely historical hotel"
The first time I visited Victoria I saw this hotel and really wished i was staying there. This time around we were in Victoria for 2 nights and spent them at this historic hotel. The grounds and common rooms are lovely. We didn't do the high tea because we had a small baby with us, wish we could have experienced that. We did get drinks in the terrace overlooking the water. The staff were very helpful and courteous. A must stay if you can afford it.
Genuine Expedia guest review
Other trip Jul 27, 2014
A Traveler
US
4.0 / 5Excellent
Landmark hotel centrally located was a nice experience.
Genuine Expedia guest review
Other trip Jul 27, 2014
Di
US
5.0 / 5Outstanding
"Lovely"
Beautiful hotel. Old and stately. Perfect location. Only negative was no wifi and the room was tiny!
Genuine Hotels.com guest review
3 night romance trip Jul 16, 2014
Meg
US
2.0 / 5Fair
"All show and no substance"
The Fairmont Empress is the type of hotel you book for your mother. She enjoys the pomp and circumstance, the eloquent hotel features, and the rich history of old things. Indeed, The Fairmont exceeds in these qualities to the fullest. However, this is where the function of a stay at The Fairmont ends. For one of the most expensive hotels in the immediate area, one would think the lavishness portrayed would carry over to all elements of the stay. Parking is a third of a benjamin, granted, whether you valet or not. Breakfast, while in a beautiful place, is quite pricey for some eggs and potatoes. Internet is half of parking a night. When the hotel was built and internet was still connected by per call (a long time ago) charging per night for internet might have made since. But not when the hotel pays monthly for that service whether it is used by a guest or not. Lastly, the Air Conditioning is next to nonexistent. This could be forgiven in the colder months, with the ceiling fan doing most of the chilling duties. Unfortunately, when staying in July during a humid hot spell, the room can be uncomfortable to sleep in. TL;DR Old people will like this hotel. Young persons will not.
Genuine Hotels.com guest review
1 night trip Jul 13, 2014
Phil Duncan
US
5.0 / 5Outstanding
Beautiful, charming hotel located right at the heart of the Victoria inner harbor. Great service by friendly staff.
Genuine Expedia guest review
Other trip Jul 16, 2014
A Traveler
US
4.0 / 5Excellent
The hotel is lovely... They definitely need to redo their plumbing as the washroom in our hotel room did not work will and we had to call for maintenance twice.
Genuine Hotels.com guest review
2 night family trip Jul 11, 2014
A Traveler
US
3.0 / 5Good
"No air conditioning made it uncomfortable"
Was really hot. Beautiful hotel, lots of charm, but no air conditioning in the room made it very uncomfortable. They did have a lot of fans (ceiling and otherwise) but it was still hot.
Genuine Hotels.com guest review
1 night trip Jul 9, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, a little on the old side."
Room was nice and comfortable but everything in it was a bit dated. Especially windows looked like they could use replacement. Location was perfect for a short stay in Victoria and the pool was very nice (the pool was why we chose the hotel in the first place). Our room wasn't ready when we got there and they gave us a few free drink coupons to make up for the hour wait. They charge for internet but happily removed the charge at checkout time. Most of the hotel needs renovation.
Genuine Expedia guest review
Other trip Jul 15, 2014
Lukasz
US
4.0 / 5Excellent
"Beautiful hotel, great location"
I should start by saying that I'm glad we chose to stay at the Empress while in Victoria, BC. It was by far one of the most beautiful hotels I've ever stayed in, the location was ideal, and the hotel itself is a tourist attraction. That being said, our room was very basic, small, and did not have any kind of view (besides the buildings next door). We got a fantastic deal on Hotels.com (much better than any other if the hotel sites I use), so we didn't mind so much about the room, but if we'd paid more it might've been a bummer to have such a small, basic room for that price. The pool & hot tub area is great, and the breakfast was delicious (although a bit pricey- about what you'd expect from a high end hotel's restaurant). We loved the location, and the beauty of the building itself.
Genuine Hotels.com guest review
2 night trip Jul 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Love It!"
We have stayed at the Empress and love the ambience and service from the staff. A wonderful location with great view of the harbor.
Genuine Expedia guest review
Other trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
"Historic hotel"
The hotel is nice, the rooms are functional but very small. Centrally located within walking distance of the ferry terminal. Make reservations for tea in advance of arrival or there may not be seating.
Genuine Expedia guest review
Other trip Jul 7, 2014
jonathon
US
5.0 / 5Outstanding
"Will Happily Return"
We loved it. We had a small dog, and there was a very reasonable $25 charge for her. Room was charming, well located, and it was fun discovering all the secret doors and stairways. Breakfast in the dining room was wonderful, and we enjoyed the tour of the hotel.
Genuine Hotels.com guest review
2 night family trip Jul 2, 2014
DG
US
4.0 / 5Excellent
"Excellent location"
The hotel is located at a great location. Lot of great restaurants lose by and lot of fun activities near by as well. So you don't really need a car. The hotel room was good, staff is excellent. The rooms are a bit dated, especially the restrooms. We had breakfast there and the buffet is not really worth the money they charge.
Genuine Hotels.com guest review
3 night trip Jul 1, 2014
A Traveler
US
4.0 / 5Excellent
"Go there for the experience & history of the hotel"
Great location and a beautiful facility. Located right on the harbor and all the action is right outside the hotel. There is a lot of history attached to this place and it is a place to visit in itself. So if you stay there, you really be able to enjoy the location and the hotel facility itself.
Genuine Expedia guest review
Other trip Jul 5, 2014
Superman
US
5.0 / 5Outstanding
I have only one criticism about this amazing hotel: the exorbitant daily charge for internet use when most top tier hotels are providing this for free.
Genuine Venere guest review
Other trip Jun 25, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful Dowager"
A lovely institution that is worth staying in to impress your loved one. Price is too high if you end up with one of the old unrenovated rooms. We got a disabled room without the front desk warning us with no air overlooking the back alley.
Genuine Hotels.com guest review
1 night romance trip Jun 19, 2014
A Traveler
US
4.0 / 5Excellent
"Great stay in an iconic hotel!!!"
We got a pretty good rate and decided to stay at the Empress. It was like a trip in a time machine. The rooms and hallways are exactly how the must have been 50 years ago. Though well kept. The only inconvenience in rooms is that they do not have AC, an while with the average climate in Victoria you will rarely need one, we were there on a quite warm summer day and the room was a little warm. Window can only be opened a few inches. It cool down by bedtime, though.
Genuine Hotels.com guest review
1 night trip Jun 18, 2014
Eddie V
US
5.0 / 5Outstanding
"Totally Awesome Experience!"
This was so great - the hotel was awesome, the location was perfect and staff was amazing, especially Jonathan. Everything we asked for was immediately responded to. The pool was one of the best I have been in - warm enough to walk into and the whirlpool was also perfect. I also used the Spa and it was reasonably priced and Shannon was wonderful! This was one of the best hotel visits I have had. I just wish I had booked it for more days. What an awesome time!
Genuine Hotels.com guest review
2 night trip Jun 9, 2014
Travelin' Lady!
US
5.0 / 5Outstanding
"Empress Victoria"
Stayed four days and found everything at the Empress to be splendid. The staff is so helpful and the hotel is the best location possible. Only negative would be the tiny en suite, but typical for European standards.
Genuine Hotels.com guest review
3 night business trip Jun 5, 2014
Janet H
US
4.0 / 5Excellent
"Worth it if you can get a deal online"
First of all I will say the staff at the Empress went above and beyond quite a few times. They really did offer excellent service. They did everything in their power to make your stay pleasant. As for the room, although our view was amazing (Parliament building, mountain, ocean and rose garden all in one), the actual room itself left a lot to be desired. We booked two identical rooms(one for us and one for family). In our room, we did not have the robes, our tea kettle was dirty, and our bathroom was very small. There was also the fact that this is an older hotel, so some smells and worn carpet is expected, but still slightly disappointing. I think we came to the conclusion, that we were happy with the deal we received, however if we had paid the regular price tag of that room, we would have been very disappointed.
Genuine Expedia guest review
Other trip Jun 9, 2014
A Traveler
US
2.0 / 5Fair
"Fairmont Empress stay disappointing."
The hotel is expensive! $300 per night so we thought the experience would be wonderful. It was not. They do not have air conditioning. Even though the temp was 50's/60's outside, it was much warmer in the room. When I called for assistance, they did not let me know they did not have AC in the rooms but instead sent an engineer to our room. That poor guy had to give us the news in person. He did set up a rotating fan for us which was OK but due to lack of outlets, my view of the TV was horrible. The room was very small. Very little walking room so I felt like I kept bumping into stuff. The bathroom was very small. There was very little space to set our necessities. You cannot stand in front of the sink because the bathroom door will hit you. It is so stuffy in there after a shower I could not keep the door closed. The concierge desk never had anyone available so we had to stand in the check in line to get assistance with buying tickets for activities or just to find a restaurant that was good nearby. Overall, for the price, not worth it. Worth it to go to the high tea but not to stay at that hotel. My friend and I felt like we were not good enough to stay there based on how the staff treated us.
Genuine Expedia guest review
Other trip May 19, 2014
Diana
US
5.0 / 5Outstanding
"Easy walk to everything we wanted to see."
This is a charming old hotel in a great little city. This is our second stay at the Empress and given the opertunity ,we'll come back again. Every staff member that we met were friendly.The hotel and our room were well maintained and clean. Everything in our room worked properly. The floors squeek, (I did say that it is an old hotel) and our window was hard to open, but that was the only complaint and even that was not serious, we'll still come back.
Genuine Hotels.com guest review
3 night romance trip May 3, 2014
J D Fite
US
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