"Pre Honeymoon Vacation"
We had a great time in Victoria and at the Empress Hotel. We enjoyed High Tea one day and several meals in the Bengal Club, Its easy to walk up Government Street for other businesses and eating establishmentsGenuine Hotels.com guest review
"Nice trip, great staff."
Went to a wedding which was held in Palm Court. (If I was planning a wedding, I would choose a room which didn't allow so much ambient noise from guests eating in open dining area next to it.) But otherwise, the staff was extremely good at making you feel pampered. That includes the in-room dining staff, very courteous and make you feel like a million […] bucks. The rooms are smaller (if you don't upgrade). The wedding suite (Bob Hope room on 3rd floor) was very spacious and roomy, but you pay for it. Overall, didn't like the food options in the restaurants, so we ate in the surrounding area. MUCH cheaper and fantastic places all within walking distance (my walking distance encompasses up to 10 or so blocks away). Liquor store nearby as well if you didn't hit up Duty Free on the way into Canada for US residents like me... :) Read moreGenuine Hotels.com guest review
Great food in both the Bengal Lounge, Empress Dining room (superb Eggs Benedict) and High Tea was treatGenuine Expedia guest review
"Great OLD Hotel that needs a Makeover"
Great location and atmosphere, BUT rooms are small and in need of updating. As usual, the checkin staff tries their best to talk you into upgrading your room at significant cost, even though it becomes obvious during your stay that they are lightly booked. This hotel is just not good value for money unless you want to say that you have stayed at the […] Empress. The afternoon tea is a great experience. Typical old famous hotel where everyone has a plan to get in your pocket for some kind of gratuity or ridiculous internet charge. Read moreGenuine Hotels.com guest review
"Excellent hotel with an interesting history"
We originally booked a harbor view gold room but, to our surprise, upon checking in, they offered us a complimentary upgrade to a harbor view junior suite. The room was clean and spacious, the staff was extremely polite and accommodating. We told them our ferry would arrive around 5pm, and they offered us late check-out (2pm, which was the latest they […] could do) without any additional charge. The bed was one of the most comfortable beds I've ever had in a hotel. Read moreGenuine Expedia guest review
I had a wonderful stay at the hotel. The staff were extremely nice.Genuine Expedia guest review
"Time for an upgrade"
While the exterior and tea room is lovely, the hotel room that we stayed in desperately needed upgrading. The bathroom grout was stained black in spots, the bath tub was stained, the lamp shade next to the bed had holes in it, and the furniture needed a good cleaning. We paid extra for an upgraded room, which equated to a view of a brick wall. The bright […] spot was the housekeeping staff who were pleasant and welcoming. I wouldn't recommend staying here unless you stay in a suite. Read moreGenuine Hotels.com guest review
"At least once in your life"
Everyone must visit Victoria and spend the night at The Empress at least once in their lives. Victoria is a walkable city and The Empress is incredible and central to all the sites in Victoria. It was a short walk from the Victoria Clipper ferry we took from Seattle. Of course, you must have Tea at the Empress. In the winter you don't really need reservations […] but you will during the rest of the year. Only thing I don't like about The Empress and other high end hotels is having to pay for wireless internet. Victoria is not a very wireless friendly city. It was difficult to get a good signal in many parts of the city. Read moreGenuine Hotels.com guest review
"Overall enjoyable experience"
Old building barely held together in some places, bathrooms need a lot of work, bed was very good. all in all the experience of staying here alone is worth the inconveniences.Genuine Hotels.com guest review
View wasn't as good as I had thought.....wouldn't. pay more for it again. The kind of place you will want to stay once, and then find something better for less money.Genuine Expedia guest review
"Great hotel for any size group"
We were with you during the Christmas Holidays and had a wonderful time. Everything was decorated so beautifully, the Christmas trees displayed were outstanding and so beautiful as was the giant tree in the foyer, the services from your staff were outstanding, so personable and quick to respond, and the Express Cafe was wonderful. Thanks for all you […] did to make our stay so memorable. Read moreGenuine Expedia guest review
"Royal Canadian Charm"
Hotel is in a great location and convenient to walk to many attractions.The rooms available for travel packages are in the older wing of the hotel and just remember you get what you pay for. I enjoyed the room and housekeeping did a bang up job. Everyone in the hotel was helpful and friendly. If you take any meals at the hotel or high tea expect high […] prices. Check out Yelp for local eateries. I would suggest joining the Fairmont's President's Club. It provides free local phone calls, daily paper and free internet service in your room. If you like to work out, be aware, the fitness club is small so get there early. The pool is great for laps but the water is heavily clorinated so goggles are a must. Read moreGenuine Expedia guest review
"grand old lady on Victoria Harbor"
The Empress is a wonderful old "Grand Hotel" located beautifully on Victoria Harbor. Well-appointed and maintained, it showcases the grace of a bygone era yet has been tastefully updated. You can walk everywhere and visit the harbor, nearby parks, and a lively downtown that features an amazing array of shops and restaurants as well as museums and galleries.. […] At Christmas the harbor is dazzling with lights and the hotel lobby is abuzz with the public viewing the many decorated trees throughout -- very festive. Only drawback: exorbitant charge for wireless access. Should be complimentary for the price charged for a room. Parking is also very expensive. Read moreGenuine Hotels.com guest review
"Great romantic getaway"
This is a fabulous hotel of the old style. It has an overall feeling of luxurious relaxing comfort. The rooms feel like living rooms. Some drawbacks are that the bathrooms are small, and there are no complementary papers, no complementary continental breakfast, coffee in lobby, or free wifi (it is available for a fee). The view over the harbor is spectacular, […] and the location is fantastic. Everything is in walking distance. A great place to truly relax, unwind, clear the head, and recharge one's batteries. Read moreGenuine Expedia guest review
"Lovely stay at the Fairmont Empress"
Really a lovely vintage hotel with fabulous service. We could not be happier we stayed there!Genuine Hotels.com guest review
Great pool and locker room, excellent location, in the heart of everything.Genuine Hotels.com guest review
"Far Beyond Expectations!"
Everything about our stay was exceptional. All of the staff were more than cheerful, helpful and courteous. Every staff member we met greeted us and offered us help with directions and even history of the venerable building we were staying in. Service and food in the Empress Dining Room were luxurious and personal. From the smiles and greetings at the […] door to the surprise of champagne and chocolate strawberries it made our 25th wedding anniversary a truly special and memorable experience. We appreciate the contribution the Fairmont Empress made to our wonderful stay in Victoria. Read moreGenuine Hotels.com guest review
"dazzling location right on the inner harbor"
Loved Victoria,the hotel, and the staff especially Ramon the Bell Captain. So friendly, helpful, and professional. The Empress lived up to its legend. Our waitress at tea told us about Queen Elizabeth's visit. What fun! The artist Robert Amos who has a gallery there gave us great insight into water color painting and then we visited the James Joyce […] bistro where Mr. Amos had designed the unique tables. A most enjoyable stay at a memorable hotel. Read moreGenuine Hotels.com guest review
We loved Victoria and the people. Everyone from the hotel staff to people on the street were very friendly and helpful. Your mayor even stopped us on the street and asked if we needed help.Genuine Hotels.com guest review
overprice and cramp the roomsGenuine Hotels.com guest review
Recently returned from a stay in this fabulous hotel. Besides the beauty of the building and great location, we were impressed with the friendliness and efficiency of the staff. The meals (morning only) were delicious and beautifully presented. The amenities in the room were very nice with real cups! The beds, bedding and pillows could not have been […] more comfortable. We thoroughly enjoyed our stay. Read moreGenuine Hotels.com guest review
"nice for couples on a special ocassion"
Good staff, nice hotel, but a bit over pirced....as would be expectedGenuine Expedia guest review
WonderfulGenuine Hotels.com guest review
Needed a room with a crib, arrived late and crib was already in room ready to go. Even had baby wash/ shampoos etc. Very welcoming to familes.The room was exceptional big and hotel was very quite. Great location to major downtown venues and only blocks from Pikes Market. All within close walking distance. Staff was friendly and helpful, knowledgable […] about area and things to do. Resturant was verg good and great coffee shop in lobby with local pastries.Would definetly stay here again. Read moreGenuine Expedia guest review
WE LOVE IT THEY BEND OVER BACKWARDS TO PLEASE US, VERY, VERY FRIENDLY, I WILL RECOMEND IT.Genuine Hotels.com guest review
"Nice but overpriced"
The Empress was a lovely historic hotel, but is overpriced. Location is great. Standard room had one of the smallest bathrooms I've ever seen. We did not pay for a room with a view and we got a lousy view. In unseasonably warm weather there was no AC and the room was very hot, even with two fans going. Meals are also overpriced. Afternoon was wonderful, […] though also very overpriced. Read moreGenuine Hotels.com guest review
The room was incredibly small. So was the bathroom. The place is simply old, and lack of maintenance has taken its toll. It looks and smells old. Carpets, windows, everything was old and worn out. It's former classy aura has faded long ago. Much better options for what I paid.Genuine Expedia guest review
Hotel is too old so accommodation lacks in modern features; no a/c, although the time I visited was untypically hot. So you're paying just for the reputation, or tradition, of the hotel.Genuine Expedia guest review
"Very elegant/great location/perfect honeymoon spot"
Really great location, very friendly service, and fantastic experience.Genuine Hotels.com guest review
"Great location, great hotel"
I was hesitant to stay here, because I thought the rooms were overpriced and wouldn't be that nice, but I was wrong. We stayed in the Fairmont Gold section and the rooms were nice (not the nicest I have ever stayed in, but no real complaints). Don't know what the regular rooms were like. Everyone we dealt with at the hotel was nice and they all went […] out of their way for us.I would definitely stay here again. It is close to everything you need. Why stay anywhere else? . You can either walk or take a water taxi to just about anywhere. And, I would definitely return to Victoria. It was beautiful! Read moreGenuine Hotels.com guest review
"Noisey and hot hotel"
Hotel has no A/C thus windows must be open. We were on the 2nd level and the street noise was all night long with trash trucks in the early morning. I would not suggest any one stay at the price they charge. Go see it but stay somewhere else. Also High Tea is overrated for the money, $65.00 a person for some tea and small offerings.Genuine Expedia guest review
"Some things to consider before booking"
Hotel staff was good, location was great, but room was small and there is no air conditioning. Not a problem if you are not there when temps get higher. However, if that is the case you will sleep with the windows open and it gets somewhat noisy outside.Genuine Hotels.com guest review
It was please to stay at this hotel! My Dad and I stayed at Gold class room which includes usage of their lounge room on the 3rd floor. The room is very beautifully desolated, but it still has comforting feeling too. At the lounge, they serve you snacks and sweets for free. They have nice Nespresso capsule coffee maker! They also have alcohol beverage […] with charge. I'm super impressed with how the hotel welcome us in our room. We received a welcome card from the hotel and welcome snack in our room. Our room has a own Keurig Coffee Maker with various flavor of Kueuring capsule. Actually, this was the first time I use those machine and I LOVED it!! Also, the bed was pretty comfortable!! Only the downside I can think of it is that the room didn't have a bath tab.... The hotel is located right in front of Victoria's Inner Harbour. It was easy to access to transit. I'd LOVE to come back here anytime!! Read moreGenuine Expedia guest review
"The Empress Hotel cannot be beat!"
You cannot beat the exceptional service and experience of The Empress Hotel. Other hotel managers should send their staff there so they can see how it is suppose to be done.Genuine Expedia guest review
"Historic Victorian Hotel"
Loved it but the parking is $30, a night, which was crazy--we stayed in downtown Vancouver the night before and it was "only" $20 a night!Genuine Hotels.com guest review
A very special place to stay! The bed could have been better. Otherwise, everything was GREAT!Genuine Hotels.com guest review
Everything are excellent except the room is a bit small and the parking and internet are expensive.Genuine Expedia guest review
"The Queen of the Harbor"
By far the best place to stay in Victoria!Genuine Hotels.com guest review
"nice but expensive"
great central location, but very expensive. Go other places for meals. Great breakfast place on Fort st: Dutch Bakery!Genuine Expedia guest review
Great place to stayGenuine Hotels.com guest review
"Beautiful Historic Hotel"
Everything is SUPER expensive, but it was worth the treat. If I had one request, there should be a few waters in the room. Cost $20 to order 4 waters.Genuine Expedia guest review
"disappointed with room at the fairmont empress"
we had a tiny tiny outdated room. no air conditioning. we stayed at the empress because it's a victoria landmark. you get what you pay for?? we chose the least expensive room. would not stay there again. hotel lobby is pretty and looks good. but that itty bitty outdated room.....? not the best.Genuine Expedia guest review
The stay would have been more comfortable with air conditioning. Even with the window open and the celing fan on the room was quite stuffy.Genuine Hotels.com guest review
"The Classic Place to Stay in Victoria, B.C."
The Empress hotel is a step back into 1920s with modern conveniences. In its periods of upgrades they have managed to maintain a classic. My wife and I stayed at the Empress, because it was part of our honeymoon 25 years ago. The hotel is next to downtown Victoria, so it is not much of a walk to city center. I have traveled extensively over the last […] 35 years, staying at high end hotels, and The Empress matches all of them in the cleanliness of the room, quality of service--staff going out of their way to help. When I was booking my stay, I looked at some of the feedback for the hotel and one person complained about "paper thin walls." I don't know what room they were staying in, but it is false. Yes, The Empress does not have air conditioning, but if you know the climate a hot day in Victoria is rare. Fantastic breakfast buffet, the best pouched eggs I have ever tasted. Don't forget the afternoon tea. Read moreGenuine Hotels.com guest review
"Very convenient location and impressive."
I loved the way the staff made me feel like I was important. The comfort of the bed was amazing, I didn't want to leave. However, I was disappointed that the continental breakfast didn't come with our stay because I booked my room online. For the rate I paid for one night, breakfast should come with the room, atleast at other hotels I have stay its […] always been that way. But, overall I did love my stay. Read moreGenuine Hotels.com guest review
"Grand Hotel Experience"
Always wanted to stay here--High Tea was great and worth it.Genuine Hotels.com guest review
"THE place to stay"
It was great. Rooms are not air-conditioned, which we did not know. Room was warm upon arrival but cooled off in the evening. It was great sleeping at night in the fresh air.Genuine Hotels.com guest review
We stayed with our daughter and granddaughter and it was an awesome experience. Close so my daughter and I could walk around while grampa and granddaughter took a nap. Walking distance to eating places. Can't say enough about the cleanliness, FRIENDLY, and awesome help from the registration staff, to the porter, to the room service. We had in room dining […] for breakfast and it worked well with our 2 year old. We will stay again. Read moreGenuine Expedia guest review
"Perfect location for tourists"
We had a nice stay, but the Fairmont in Vancouver was nicer.Genuine Hotels.com guest review
"Playing tourist in Victoria"
You can't beat the location! The rooms are very comfortable considering how old this place is. The Bengal bar is more of a lounge (only four bar stools) but the curry buffet was delicious. Tours, boat rides, seaplane rides are all out the front door. The room and the furniture were very beat up. I never did find a concierge nor did I get housekeeping […] one day. The hotel is full of tourists (like Del Coronado in San Diego), but for a first visit to Victoria it was very nice. Not up to snuff for a Fairmont. If I go back, I will try the Marriott. Read moreGenuine Expedia guest review
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