All hotels in Banff, Alberta, Canada
1 room, 2 adults
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4.3 / 5Excellent

Score breakdown (from 443 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.1
  • Condition
    4.4
  • Neighborhood
    4.7
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5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love this hotel! The surroundings are amazing!
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you so much for your positive comments and review! The Fairmont Banff Springs
2 night family trip Jun 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Best hotel in Banff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is fabulous. Great restaurants and great pools. SPA is fabulous. Lawrence from the Concierge team was very knowledgeable and helpful.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you very much! We will share your comments with our team. The Fairmont Banff Springs
3 night romance trip Apr 23, 2015
Sherin
US
3.0 / 5Good
"At par"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
As expected from Fairmont locations, it wasn't the same experience. We reached late and there was not even a bottle of water in the room. The room wasn't a big one even after we got an upgrade. The view from room was beautiful though
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for your review. Upon request, our housekeeping team is pleased to provide turn down for our guests which includes water. We hope your travels will bring you back.
1 night romance trip Apr 24, 2015
A Traveler
US
3.0 / 5Good
"Bait and Switch"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
As usual, this hotel puts you in the smallest and worst room since you book through this site. I had booked a deluxe King room, and when I got there, they told me I can't have a room till 4pm (Which is what it says) even though our friends who booked through Amex got one at noon. Then they put us in a queen bed room across the street at the convention center so we did not even get to stay in the actual castle. To their credit, the staff was friendly, but just could not do anything for us. 3 of us had to sleep in a queen bed, as they told me the room was too small for a cot. At checkout, I asked for a late check out since my wife and daughter were skiing and they said noon was the latest. Again, our friends who booked via Amex were granted 230. I just think if Hotels.com guests are going to be treated as such, it should reflect in what is paid. I actually paid more per night, since Amex gave our friends a free 3rd night. Its a shame, always looked forward to staying at this place, and now I will even think twice about choosing a fairmont over any other chain. Even makes me second guess using Hotels.com.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for your review and for your comments. We are sorry to read of your disappointment and have begun an investigation into your concerns. A hotel representative will be in touch with you directly soon. The Fairmont Banff Springs
1 night family trip Mar 16, 2015
Farzan
US
5.0 / 5Outstanding
"The best view in Canada"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is definitely a top of the line hotel. The staff was amazing, always smiling and willing to help. The spa was beyond wonderful. We also enjoyed the free outdoor heated pool! Prices were a bit high but overall the experience was fantastic!
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for acknowledging the helpfulness of our colleagues. We really appreciate it. The Fairmont Banff Springs
Other trip Mar 16, 2015
Stephanie
US
5.0 / 5Outstanding
"Great get away!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A one night getaway for my husband and I. We enjoy going to the Banff Springs! The service is always very good. The rooms are always clean and comfortable.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you so much for your positive review. We are pleased that you enjoyed your stay. The Fairmont Banff Springs
1 night romance trip Mar 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Magical castle"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We loved our time in Banff! Hotel staff were amazing and nice. We did have a difficult time adjusting to the dryness of the air and had a rough time sleeping..be prepared to spend ALOT of $ on meals on site. We would defiantly go back! Thank you for the memories Banff! Discover Banff tours were awesome also! Definitely do the Johnston canyon ice walk, but going to Lake Louise was the highlight of the trip!
Genuine Expedia guest review
Response by The Fairmont Banff Springs
We really appreciate your review on Expedia and are pleased that you found the colleagues to be engaging. Thank you for visiting Lake Louise also. We always make sure our visitors to Banff know this is a 'must see'. The Fairmont Banff Springs
Other trip Feb 28, 2015
ryan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice Hotel, just pricy for a room that looks like any other nice hotel
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your honest feedback and for choosing the Fairmont Banff Springs.
Other trip Feb 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
easy to check in, great valet parking, loved that all was included in bill already
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your 5 star review and positive feedback. We are pleased that you enjoyed your stay at the Fairmont Banff Springs!
Other trip Feb 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed the visit. We brought our one year old and were quite surprised to find out that that the hotel was very kid friendly.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for your review. We are delighted you enjoyed your stay. The Fairmont Banff Springs
1 night family trip Feb 17, 2015
Sean
US
5.0 / 5Outstanding
"Elegant, historical hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I enjoyed staying here. My room had a nice mountain view. There was a great selection of restaurants on the premises (but not all of them were open every day). The hotel is a quick drive to Norquay and Sunshine ski resorts. Lake Louise is a much longer drive from the hotel, but it can be done in less than an hour or so in good weather.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for taking the time to comment about your ski experience in Banff National Park. We are pleased that you enjoyed the Fairmont Banff Springs and we hope you will return!
Other trip Jan 30, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful view"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Good stay, enjoyed the hotel and found it very expensive. Room was very small...trouble getting by one another around the bed but the view... WOW... small window but amazing view. A winter wonderland.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your review on Expedia. We are pleased that you enjoyed that million dollar view! The Fairmont Banff Springs
Other trip Jan 24, 2015
Lori
US
5.0 / 5Outstanding
"Fairmont Banff Springs"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very luxurious. Fairmont knows how to train the employees. Everyone was friendly and went out of their way to be helpful
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you so much for your kind review. We hope you will return. The Fairmont Banff Springs
4 night romance trip Jan 3, 2015
Cynthia
US
5.0 / 5Outstanding
"Great hotel with great swimming pool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved Banff, the best moments were in the hotel's outside swimming pool, with hats on our heads with snow and pines trees around us
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for sharing your magical pool experience. It is truly special and our guests love it in the winter. The Fairmont Banff Springs
Other trip Dec 1, 2014
Sania
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Went for a wedding. A wonderful time with my whole family together. Close enough to town that we could walk. Accommodations lovely. Beds very comfortable! Beautiful view everywhere you look.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
We hope you enjoyed the wedding you attended and that you will have lasting memories. The Fairmont Banff Springs
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Banff Visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is beautiful. The rooms were spacious and quite sound-proof. The staff were friendly and helpful. We wished we had booked 3 nights instead of 2 because there was so much to do in and around Banff. We had the breakfast and evening buffet and the food and choices were excellent.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you very much for you kind feedback. We are pleased that you enjoyed your stay. The Fairmont Banff Springs
1 night family trip Oct 12, 2014
Pat
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely excellent hotel and staff - could not be better.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you so much for your kind compliments. We appreciate it very much. The Fairmont Banff Springs
Other trip Oct 16, 2014
Christa J
US
4.0 / 5Excellent
"wish I went somewhere else"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
$80 dollar room that costs $400/night. If you want a nice room go somewhere else... You just pay for the hotel here.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for your review. We are truly sorry that you did not feel there was value in your stay. The Fairmont Banff Springs has much to offer by way of amenities on site. We certainly hope you would return again should the right opportunity arise. The Fairmont Banff Springs
1 night trip Oct 3, 2014
Rob
US
5.0 / 5Outstanding
"Home Run"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a fabulous time at the Banff Springs Hotel. The staff was extremely accommodating without being over bearing. Everything from the linens to the ambience of the hotel interior was superb. The location is stunning, nestled in the Bow valley. It's a short walk into the town of Banff. The view from the Rundle Terrace is spectacular. I wouldn't stay anywhere else. If you stay, take a tour of the hotel; it's free to guests and is very interesting.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you so much for your review. We appreciate your sharing your positive experience on Hotels.com and hope to see you again. The Fairmont Banff Springs
5 night trip Sep 25, 2014
Deborah B
US
5.0 / 5Outstanding
"Excellent in every way."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff and facilities were first class. Very personable group of people. Hotel history, facilities and location were all great.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your kind review. We are pleased that you found our colleagues to be engaging. The Fairmont Banff Springs
Other trip Sep 27, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful historic property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Our initial experience wasn't great. We had reserved a king bed and arrived in our room to find that the room itself was roughly the size of a king bed, had a queen size bed and a tiny bathroom no larger than a closet. We inquired and were told that because we booked through Expedia there was nothing they could do but they offered to move us to another queen room the following night. Our original room was on the 2nd floor and had a few of a pipe. The TV was mounted on a side wall so we had to lay sideways on the bed to watch it. The following day we were moved to a room on the 8th floor with a huge bathroom. The room was still small but it was a huge improvement over the first room. Even though it had a queen bed, we never would have complained of we had been placed in that room from the start. It was really lovely. The staff were wonderful throughout and gratuities are not accepted. The breakfast buffet is quite spendy but delicious with a huge array of options. The hotel has a beautiful spa and large workout facility.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your review. We do apologize that your initial room allocation did not meet your needs and are pleased that we were able to provide an alternative for you. Thank you for sharing. The Fairmont Banff Springs
Other trip Sep 25, 2014
Melissa
US
5.0 / 5Outstanding
"OurCanadian Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel and staff with spectacular scenery. Facilities ar 5 star if a bit pricey
Genuine Expedia guest review
Other trip Sep 8, 2014
John
US
5.0 / 5Outstanding
"Wow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
There is no finer place to stay in the Canadian Rockies
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your review. We appreciate it. The Fairmont Banff Springs
Other trip Sep 7, 2014
Tom
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Was very enjoyable excellent staff and concierge services. Nice dining options enjoyed the fitness center and pools.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
We are pleased you enjoyed your experience. Thank you for sharing. The Fairmont Banff Springs
Other trip Sep 5, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is a main attraction in Banff and is very beautiful. We stayed on the 5th floor which is the Gold floor that has it's own reception and lounge with complementary breakfast and orderves. Our room was a good size and had a great view, however the bathroom was small and had a very small closet. Plus, you can easily hear the noise in the hallway. The hotel contains many shops, restaurants and sports facilities. The Spa is superb with pool/hot-tub facilities. The main pool area is quiet large with a lap pool, a baby pool and a heated salt water outdoor pool. The indoor hot tub was nice and hot...loved it. Overall this is a very classy hotel with great facilities and located within walking distance to downtown (via a nice trail along the Bow River).
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your comments about Fairmont Gold. We are pleased you enjoyed your stay there. The Fairmont Banff Springs
Other trip Sep 4, 2014
Steve
US
5.0 / 5Outstanding
"Awesome Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I highly recommend this hotel. It's very expensive so I only stayed one night but it was the highlight of my trip
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for taking the time to share your experience. We are so pleased that this was the highlight of your trip. The Fairmont Banff Springs
1 night trip Aug 31, 2014
A Traveler
US
3.0 / 5Good
"Beautiful hotel- lacked maintenance and service."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel building is beautiful and the staff are friendly. However I was very disppointed in our stay. Requested extra towels and sheets 2 nights and both times, the message was not passed on to housekeeping- admitted to me by the operator. The drains in the sink AND shower did not work correctly, and had to call twice before it was fixed. Had dinner in Indian Summer. Family was hungry after hiking the entire day- I requested the waiter serve the appetizers ASAP. All the food arrived together almost 1 hour later. The chiken Biryani was COLD and my daughter found a HAIR in the butter chicken. We were famished so ate what we could before evacuating the restaurant. I understand it was Labor Day weekend but expected more from a Fairmont. Very disappointed.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
We are very sorry to learn of the shortfalls in your experience. A hotel representative has been in contact with you personally. The Fairmont Banff Springs
Other trip Sep 2, 2014
Sunil
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Probably the nicest hotel we have ever visited - an amazing experience and will definitely go back, even at $600.00 per night!
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you. We look forward to having you back. The Fairmont Banff Springs
1 night family trip Aug 22, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel with excellent service.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you. We appreciate your comments. The Fairmont Banff Springs
3 night romance trip Aug 19, 2014
Ron
US
5.0 / 5Outstanding
"Close to town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a wonderful time. Enjoyed our stay. We were well taken care of.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you very much for your comments. We are pleased that you enjoyed your stay. The Fairmont Banff Springs
Other trip Aug 20, 2014
A Traveler
US
4.0 / 5Excellent
"Not top shelf but very very nice!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff and surroundings make this hotel experience very special and enjoyable. The rooms we had were ok. Not luxury. So many busses and people eating in the restaurants its hard to get a table and it's expensive at best. But the view is worth the shortcomings.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for your review. We are consistently upgrading our guestroom product andcan certainly provide newly renovated on request, if made in advance of arrival. The Fairmont Banff Springs
2 night trip Aug 13, 2014
William
US
5.0 / 5Outstanding
"Magnificent Hotel in a beautiful part of the world"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I consider ourselves to be seasoned travelers and the five nights we spent at the Fairmount in Banff were exquisite. The share scale of the hotel set amongst the Canadian Rockies is breathtaking. The staff were most pleasant and helpful. We stayed on Concierge floor, which provided us private access to sumptuous breakfasts and happy hours each day. While the rooms were not large by some standards it was beautifully appointed and very clean. The spa amenities were some of the best we've ever had. Though not inexpensive we highly recommend this hotel.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you so much for your kind comments. We are delighted that you enjoyed, especiall y the Spa. The Fairmont Banff Springs
Other trip Aug 15, 2014
Kate & Larry
US
5.0 / 5Outstanding
"Convenient to golf town hot springs restaurants."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed beautiful setting, great restaurants, outdoor bar veranda
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your positive review. The Fairmont Banff Springs
Other trip Aug 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Quick Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here the night before my wife and I's 10 year wedding anniversary. Hotel was nice, convenient to town, and close to local activities. Hotel even upgraded us to a river view room and brought up a complimentary bottle of champagne for us. We did not not eat at the restaurants as we opted to go into town. The only draw-back was the number of bus tours, but it was peak tourist season in that part of Canada, and there were bus tours everywhere.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Happy anniversary and thank you for spending it at The Fairmont Banff Springs.
Other trip Aug 13, 2014
Brandon
US
5.0 / 5Outstanding
"This hotel is one of a kind"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is truly a magnificent place and one to experience. It has a patio on the backside that provides a view that is absolutely breathtaking and one I will always remember. I really only have two things to cite that were less than perfect. First the room we had was pretty tight, especially the bathroom. But, since I realize that this hotel was first built back in 1888 if I recall, I totally understand that the original design makes it impossible to change room size so anyone staying here just has to realize this. The rooms had all the amenities you would expect, it is just in a compact form is all. Second is charging extra for wifi is kind of thing I would not expect when paying the kind of rates this hotel charges. The amount is not that big of a deal, it is the idea of this that is the issue. You can get free wifi at cheap mom and pop motels so one would expect it from a 5 star hotel like this place. Food for thought only as this is a minor issue when evaluating the overall wonderful experience I had at this place.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you so much for visiting. We would like to share that wifi is complimentary with our Fairmont Membership program, a free loyalty club. We hope you will join!
4 night family trip Aug 7, 2014
Doug Gibb
US
3.0 / 5Good
"Lovely looking but much too large"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel loooks grand. But it's like being inside a city. Much too large.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for your review. Fairmont Hotels also offers Fairmont Gold floors, a hotel within a hotel, at many properties which you might enjoy the intimacy of. Also, our portfolio has a range of properties in a multitude of locations and sizes. We hope you will remain loyal to the brand, even if The Fairmont Banff Springs does not meet your personal tastes in the future.
4 night trip Aug 6, 2014
A Traveler
US
5.0 / 5Outstanding
"One of Canadian Rockies great hotels/resorts."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Set in a spectacular mountain location, the hotel provides every service a guest could imagine. Room was a bit small by USA standards but was adequate considering the original facility was constructed in the 19th century. The staff was wonderful and well trained in hospitality. Food good but scenery was spectacular beyond description. Spa was great and therapists well educated in touch therapy.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for visiting from Dallas and for your positive review. We are pleased that you enjoyed your stay.
3 night business trip Aug 3, 2014
Mike
US
3.0 / 5Good
"Dissapointing"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Other than the beauty of this hotel, the rooms are very uncomfortable. The AC barely works, obviously still using an old AC wiring system. No wonder they put a ceiling fan to make up for the AC - unacceptable! The bathrooms are very, very small with hardly any space or counter for personal items. And oh, you have to fight for the bathroom door to open after closing it - ridiculous! The tub does not drain fast enough so your feet are submerged in your own water bath while taking a shower - disgusting! We reported the problems twice. There was nothing they can do about it. Old historic hotels are supposed to be nice, but with this one - the rooms are NOT well kept to provide comfort. Not at all! And for the price? Definitely NOT WORTH IT!
Genuine Expedia guest review
Response by The Fairmont Banff Springs
We are truly sorry to learn that we did not resolve your concern to your satisfaction.. This is certainly not our standard and we will certainly follow up.
Other trip Aug 10, 2014
Joyla
US
5.0 / 5Outstanding
"A must!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
One of the most beautiful places on earth.... and this hotel is so well planned. Every view, every turn of the corner, every table, everything was perfect.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you so much. We are delighted at your review. The Fairmont Banff Springs
Other trip Aug 4, 2014
A Traveler
US
1.0 / 5Poor
"Nice historic hotel but overpriced."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed on 5th floor concierge level. First room we had was next to family with 3 screaming kids. They moved us to another room and it was nice but bathroom was so small you could hardly shut the door. Loose dogs were running down the hall and children were heard crying most of the time. Not a good experience. Also big hole in mattress and noisy pipes woke us up.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
We are truly sorry to see your review. We will ensure we follow up as the exclusivity of this floor is very important, as is the comfort of our guests. Thank you for telling us. The Fairmont Banff Springs
Other trip Aug 1, 2014
Mike
US
4.0 / 5Excellent
"Excellent Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is an excellent hotel, but do not book the cheapest room because you will be disappointed. Book an upgrade and rooms are excellent. Lower front desk staff is not very well trained, but when issue was discussed with Front Desk Manager and Hotel General Manager, they did address the issue very effectively and we were very happy with the resolution.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you very much for your comments. We are pleased that your concerns were addressed to your satisfaction. The Fairmont Banff Springs
3 night trip Jul 10, 2014
PJ
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Expensive for a four star hotel. Room was more compatible with 3 star hotel. Restaurants inside the hotel were very expensive
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for your review. We take ever y comment made by our valued guests very seriously and we will share yours.
3 night family trip Jun 21, 2014
Ben
US
2.0 / 5Fair
"Subjected to eviction and over-charged shamelessly"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    -
We booked a two-night stay at an exorbitant rate (to which parking and internet access added not insignificantly). Upon check-in, we were told that we would have to vacate our room after the first night and move to another due to "inventory". That term was never really explained to us, but I suspect that a bus tour group, to which this hotel seems most to cater, forced the move. The bus tourists probably also get the reasonable rates. Our steep rate bought us only a tiny room. I paced it ... five steps from exterior wall across the room. I must say that the staff was apologetic and did make some attempt to alleviate matters, but their attitude probably reflected more the Canadian character than any corporate concern for guests. I have concluded from our stay at this hotel and two days earlier at the Empress in Victoria that the Fairmont corporate strategy is to acquire architecturally distinctive older hotels with reputations for elegance. But instead of providing the unique experience that guests choosing such hotels would expect, Fairmont gouges them. Those guests never return, of course, but Fairmont still is able to fill rooms with others drawn by the hotels' exceptional prior reputations. And the tour companies provide a base of support. So, my advice to anyone visiting Banff is to treat this hotel like a museum. Visit it briefly, walking around to imagine what lodging might have been like there in decades long past, but sleep elsewhere.
Genuine Expedia guest review
Other trip Jul 14, 2014
Jay
US
5.0 / 5Outstanding
"Classy!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
First class! Treated like royalty! From valet to housekeeping staff, my needs were paramount. Worth every penny. The food was superior and the pools and workout facilities great. Our room was spotless. Only thing we had to request was new batteries for the TV remote.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you so much for your positive review which we have received and appreciate. The Fairmont Banff Springs
Other trip Jul 13, 2014
Bella
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
They had overbooked and gave away our room with a view the first night but bent over backwards to make up for it the next two nights by upgrading us and giving us a free dinner and chocolates.
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
We are sorry once again and are pleased we could make amends. The Fairmont Banff Springs
3 night romance trip Jul 2, 2014
Mary
US
4.0 / 5Excellent
"Second visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our second visit to this hotel. Just as the first time, customer service exceeded our expectation. Friendly, caring, but always very professional. Our room was in one of the additions and was not easily found that could be my only complain. The room was larger, clean with a comfy bed and updated bathroom. My spouse injured herself during the stay and the hotel did everything to make her very comfortable even called us a after we left to check on her. Amazing!!!
Genuine Hotels.com guest review
Response by The Fairmont Banff Springs
Thank you for returning again and for your positive feedback! The Fairmont Banff Springs
1 night business trip Jun 28, 2014
J.N
US
3.0 / 5Good
"We've been going to Banff Fairmont for years"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
However, this time I noticed run down conditions, no air conditioning in the rooms, we had to wait two hours after check in for our room. Smallest most expensive room we've ever stayed in. - Because we booked it through Expedia! The restaurants Samarai was still awesome as usual, There is a new Indian restaurant which is now in the old Castle bar.
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for your loyalty. We are disappointment to hear your feedback and will take it to heart. We always strive to improve, certainly not to move backward in any way. The Fairmont Banff Springs
Other trip Jul 6, 2014
Klsher
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
No air conditioner
Genuine Hotels.com guest review
1 night trip Jun 19, 2014
Marla
US
5.0 / 5Outstanding
"Wonderful hotel, but..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel and facilities (gym, restaurants, etc) are top notch. Rooms are clean and well maintained, but quite small. We paid for a basic room with a "valley view" (costs a bit more than mountain view), instead of a suite, so perhaps that explains the size of the room. The location is excellent and within easy walking distance to the town of Banff. The staff a very friendly and polite and always seemed eager to help. Having said that though, getting things like slippers or the like delivered to your room take quite a long time (30min). Although I do understand they make money from this, many things seem to be "nickle and dimed" at the hotel. No free parking ($25/day if you self park, more for valet parking (obviously) - although there is very limited free parking close to the hotel, it's only allowed during certain times of the day), you have to pay for the internet, etc. Overall though, I would definitely recommend the hotel if it's in your budget. The building alone is worth it!
Genuine Expedia guest review
Response by The Fairmont Banff Springs
Thank you for taking the time to review your stay. We are in receipt of your feedback and we do appreciate it very much. The Fairmont Banff Springs
Other trip Jul 3, 2014
World Traveller
US
5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was well worth the price. Beautiful Place and great location. people were friendly and gave great advice on where to go to visit.
Genuine Hotels.com guest review
1 night romance trip Jun 21, 2014
Gary
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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