"wish I went somewhere else"
$80 dollar room that costs $400/night. If you want a nice room go somewhere else... You just pay for the hotel here.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We are truly sorry that you did not feel there was value in your stay. The Fairmont Banff Springs has much to offer by way of amenities on site. We certainly hope you would return again should the right opportunity arise. The Fairmont Banff Springs
We had a fabulous time at the Banff Springs Hotel. The staff was extremely accommodating without being over bearing. Everything from the linens to the ambience of the hotel interior was superb. The location is stunning, nestled in the Bow valley. It's a short walk into the town of Banff. The view from the Rundle Terrace is spectacular. I wouldn't stay […] anywhere else. If you stay, take a tour of the hotel; it's free to guests and is very interesting. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you so much for your review. We appreciate your sharing your positive experience on Hotels.com and hope to see you again. The Fairmont Banff Springs
I highly recommend this hotel. It's very expensive so I only stayed one night but it was the highlight of my tripGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for taking the time to share your experience. We are so pleased that this was the highlight of your trip. The Fairmont Banff Springs
Probably the nicest hotel we have ever visited - an amazing experience and will definitely go back, even at $600.00 per night!Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you. We look forward to having you back. The Fairmont Banff Springs
Beautiful hotel with excellent service.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you very much for your comments. We are pleased you enjoyed your visit. The Fairmont Banff Springs
"Not top shelf but very very nice!"
The staff and surroundings make this hotel experience very special and enjoyable. The rooms we had were ok. Not luxury. So many busses and people eating in the restaurants its hard to get a table and it's expensive at best. But the view is worth the shortcomings.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We are consistently upgrading our guestroom product andcan certainly provide newly renovated on request, if made in advance of arrival. The Fairmont Banff Springs
"This hotel is one of a kind"
This hotel is truly a magnificent place and one to experience. It has a patio on the backside that provides a view that is absolutely breathtaking and one I will always remember. I really only have two things to cite that were less than perfect. First the room we had was pretty tight, especially the bathroom. But, since I realize that this hotel was […] first built back in 1888 if I recall, I totally understand that the original design makes it impossible to change room size so anyone staying here just has to realize this. The rooms had all the amenities you would expect, it is just in a compact form is all. Second is charging extra for wifi is kind of thing I would not expect when paying the kind of rates this hotel charges. The amount is not that big of a deal, it is the idea of this that is the issue. You can get free wifi at cheap mom and pop motels so one would expect it from a 5 star hotel like this place. Food for thought only as this is a minor issue when evaluating the overall wonderful experience I had at this place. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you so much for visiting. We would like to share that wifi is complimentary with our Fairmont Membership program, a free loyalty club. We hope you will join!
"Lovely looking but much too large"
Hotel loooks grand. But it's like being inside a city. Much too large.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. Fairmont Hotels also offers Fairmont Gold floors, a hotel within a hotel, at many properties which you might enjoy the intimacy of. Also, our portfolio has a range of properties in a multitude of locations and sizes. We hope you will remain loyal to the brand, even if The Fairmont Banff Springs does not meet your personal tastes in the future.
"One of Canadian Rockies great hotels/resorts."
Set in a spectacular mountain location, the hotel provides every service a guest could imagine. Room was a bit small by USA standards but was adequate considering the original facility was constructed in the 19th century. The staff was wonderful and well trained in hospitality. Food good but scenery was spectacular beyond description. Spa was great […] and therapists well educated in touch therapy. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for visiting from Dallas and for your positive review. We are pleased that you enjoyed your stay.
This is an excellent hotel, but do not book the cheapest room because you will be disappointed. Book an upgrade and rooms are excellent. Lower front desk staff is not very well trained, but when issue was discussed with Front Desk Manager and Hotel General Manager, they did address the issue very effectively and we were very happy with the resoluti […] on. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you very much for your comments. We are pleased that your concerns were addressed to your satisfaction. The Fairmont Banff Springs
Expensive for a four star hotel. Room was more compatible with 3 star hotel. Restaurants inside the hotel were very expensiveGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We take ever y comment made by our valued guests very seriously and we will share yours.
"Subjected to eviction and over-charged shamelessly"
We booked a two-night stay at an exorbitant rate (to which parking and internet access added not insignificantly). Upon check-in, we were told that we would have to vacate our room after the first night and move to another due to "inventory". That term was never really explained to us, but I suspect that a bus tour group, to which this hotel seems most […] to cater, forced the move. The bus tourists probably also get the reasonable rates. Our steep rate bought us only a tiny room. I paced it ... five steps from exterior wall across the room. I must say that the staff was apologetic and did make some attempt to alleviate matters, but their attitude probably reflected more the Canadian character than any corporate concern for guests. I have concluded from our stay at this hotel and two days earlier at the Empress in Victoria that the Fairmont corporate strategy is to acquire architecturally distinctive older hotels with reputations for elegance. But instead of providing the unique experience that guests choosing such hotels would expect, Fairmont gouges them. Those guests never return, of course, but Fairmont still is able to fill rooms with others drawn by the hotels' exceptional prior reputations. And the tour companies provide a base of support. So, my advice to anyone visiting Banff is to treat this hotel like a museum. Visit it briefly, walking around to imagine what lodging might have been like there in decades long past, but sleep elsewhere. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs We are truly sorry for your experience and it is never our intent to underdeliver or disappoint our customers. . Your review has been shared with our team and we will certainly use it to improve, both in inventory management but also in appropriate and meaningful gestures of apology. We do apologize for your disappointment. The Fairmont Banff Springs
First class! Treated like royalty! From valet to housekeeping staff, my needs were paramount. Worth every penny. The food was superior and the pools and workout facilities great. Our room was spotless. Only thing we had to request was new batteries for the TV remote.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you so much for your positive review which we have received and appreciate. The Fairmont Banff Springs
They had overbooked and gave away our room with a view the first night but bent over backwards to make up for it the next two nights by upgrading us and giving us a free dinner and chocolates.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs We are sorry once again and are pleased we could make amends. The Fairmont Banff Springs
This was our second visit to this hotel. Just as the first time, customer service exceeded our expectation. Friendly, caring, but always very professional. Our room was in one of the additions and was not easily found that could be my only complain. The room was larger, clean with a comfy bed and updated bathroom. My spouse injured herself during the […] stay and the hotel did everything to make her very comfortable even called us a after we left to check on her. Amazing!!! Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for returning again and for your positive feedback! The Fairmont Banff Springs
"We've been going to Banff Fairmont for years"
However, this time I noticed run down conditions, no air conditioning in the rooms, we had to wait two hours after check in for our room. Smallest most expensive room we've ever stayed in. - Because we booked it through Expedia! The restaurants Samarai was still awesome as usual, There is a new Indian restaurant which is now in the old Castle bar.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your loyalty. We are disappointment to hear your feedback and will take it to heart. We always strive to improve, certainly not to move backward in any way. The Fairmont Banff Springs
No air conditionerGenuine Hotels.com guest review
"Wonderful hotel, but..."
The hotel and facilities (gym, restaurants, etc) are top notch. Rooms are clean and well maintained, but quite small. We paid for a basic room with a "valley view" (costs a bit more than mountain view), instead of a suite, so perhaps that explains the size of the room. The location is excellent and within easy walking distance to the town of Banff. […] The staff a very friendly and polite and always seemed eager to help. Having said that though, getting things like slippers or the like delivered to your room take quite a long time (30min). Although I do understand they make money from this, many things seem to be "nickle and dimed" at the hotel. No free parking ($25/day if you self park, more for valet parking (obviously) - although there is very limited free parking close to the hotel, it's only allowed during certain times of the day), you have to pay for the internet, etc. Overall though, I would definitely recommend the hotel if it's in your budget. The building alone is worth it! Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for taking the time to review your stay. We are in receipt of your feedback and we do appreciate it very much. The Fairmont Banff Springs
It was well worth the price. Beautiful Place and great location. people were friendly and gave great advice on where to go to visit.Genuine Hotels.com guest review
"Not worth the Price"
Where do I begin. This is suppose to be the place to be in Banff, but was so disappointed. Stayed on the Fairmont Gold floor, the bathroom was the size of a closet, no ventilation. Floor plan was awful. There were linen closets all over the floor, resulting in noisy clatter in the rooms. For the price, we expected so much more. The location was also, […] not as expected, need to a car to all things, even the steps to Bow Falls is not convenient. Save you money and go elsewhere Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs We are truly sorry to read of your disappointment. We are confident that we can deliver the experience you are deserving of. As your review is anonymous we unfortunately can not connect with you but we will share your comments with our team. The Fairmont Banff Springs
a beautiful location and site. Top level service and fine restaurants..Genuine Hotels.com guest review
We have spent the last 15 years traveling to great lodges in National Parks in the states. The Fairmont Banff Springs is on another level, we decided this is the grandest and most elegant hotel we've seen. Outstanding staff and service, fabulous room and public spaces. We also had a fine meal at the Bow Valley Grill. Wish we had spent a lot more time […] here, we will be back. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs We are delighted to hear how much you enjoyed your stay and we would be happy to welcome you back! The Fairmont Banff Springs
"Great place to stay in Banff"
The room was larger than expected. The two pools were great. Both were very large and the heated out door pool was very warm and fun for the family to swim in during a light snow. I will stay here every time we come to Banff. Parking was a little full and difficult but not too bad.Genuine Hotels.com guest review
"Best in town"
Unlikely to find better in Banff, had an excellent stay. Only complaint is the pocket gouging on additional fees (parking, internet, etc.), would prefer to pay a single price that includes every practical necessity and not have to pull out my pocket book every time I sneeze. Not sure why the pool closes so early either? Overall, great time!Genuine Hotels.com guest review
Response by The Fairmont Banff Springs We appreciate your candid comments. Ask about our loyalty program and our 'package on the fly' options. We are certain we can create the perfect stay with inclusions to match for you. The Fairmont Banff Springs
My wife and I had stayed at Fairmont Banff Springs last winter and skied in the area. We had a great time so this year we decided to come back and enjoy the trill of the Canadian Rockies mixed with civility of people toped with fabulous hospitality of the Fairmont resort. We arrived at Calgary airport around 1PM to find out that our luggage was not […] transferred from American Airlines to West Jet in Miami. Needles to say for the first 3 days of a 5 day stay we had only our clothes which we had on from Tampa Florida. Upon mentioning this to the staff at Fairmont we were treated like royals, the entire staff did every thing within their means to make us feel comfortable. The concierge Rory, and Robert spent many hours on the phone with West Jet and American Airlines to find our luggage and Lawrence at front desk surprised us with a beautiful tray of fruit , cheese and wine that was delicious and made us feel so at home. We can not say enough about Fairmont and the beauty of the surroundings, but the hospitality and service was first class. I am sorry that we couldn't say that about American Airline and their rude customer service rep. on the phone.( but they have new paint job on their planes WOW that will solve all their short comings ). we will recommend this resort to all of our friends and family members and hope to go back next year, we are also thinking about a summer vacation in the area. Thanks Fairmont. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Our concierge team is delighted to hear how much you appreciated their efforts. It was their pleasure to have been of assistance to you! The Fairmont Banff Springs
Beautiful castle, fantastic staff, amazing location, great restaurants. Expensive but worth it!Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your positive review! We love to hear that our guests are enjoying the hotel and the engaging service we provide. We hope you can return again. The Fairmont Banff Springs
"Cherry pick your wallet"
This is a 4 star hotel that wants to be a five star hotel. They are pretentious from the start when you (try to) pull up to check in. You get the sense that everyone is reaching for your wallet every time they do the simple tasks required by their service role. To boot, they charge you enormous parking fees when there is plenty of free parking available. […] If you opt for valet, be prepared to wait 30 minutes for your vehicle. The Internet fees are out of touch in today's world, but at $15 per day, per room, I am sure they cannot find a way to pass on that revenue. To boot, the quality of the wireless service stinks. The outdoor pool was filled with intoxicated people floating around, acting as if it were their roles to come over and entertain you. Thanks for nothing. It got old pretty quick. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We certainly take to heart your comments and will use them constructively. The Fairmont Banff Springs
"Beautiful "castle" !"
Enjoyed the views, the ambience, oh, and the hot springs fed outdoor pool ... so relaxing!! There's a large indoor pool and hot tub too. Enjoy just walking around this beautiful structure to see all of the open rooms and spaces, really enjoy looking at the beautiful stonework. Did not enjoy our room. Did not have a king (could have had one on the only […] un-refurbished floor-4), agreed to queen on upper floor. Good view, but alcove ceiling made it necessary to "duck" head every time to walk around the bed & room. One day we were gone all day and room was not serviced, phone did not work, had to go down from high level to not get apology, but "service is still on site and will do room". huh? Coffee/tea, frig in room. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your review. We are very sorry to learn that your guestroom was not serviced before your return and that your telephone did not work. It is very disappointing that an apology was not extended and we will ensure your review is shared with our team as a learning experience. The Fairmont Banff Springs
It's definitely not a 5 star hotel. It wants to be a 4 star hotel, and I'm sure if you stay on the Gold level it is, but if not it's a 3.75.The regular rooms leave a lot to be desired. We booked a deluxe room. The first room (#493) we got was big, but it was very run down.It had a nice tv and bed, but nothing else, except a little table and a ceiling […] fan and a really small bathroom. We ended up asking to be moved because it turned out we were right below the Gold Room 5th floor reception area which is all wood floors, so we could hear people walking nonstop.They were very accommodating moved us after the 2nd night and gave us $250 meal credit.We were moved to the 6th floor(#692). There was quite a bit of detail, crown molding nice tv and bed. The bathroom was still small. Public spaces are really amazing. We spent some time having drinks in the Rundle bar. It's a huge room, but they needed more seating during apre ski time. Our favorite hang out was the Wildhaus Pub. It's a 5 minute walk down 90 stairs. We went to pub downstairs. Best chicken wings and Jackson was a great bartender. The spa was very nice.Given the time of the year we only used it once because we couldn't get appt until are last night. They charge $49 per person to just use facilities. So plan ahead. The soaking pools are nice. They do heat up there outdoor pool for all guest to use. . Overall, our stay was enjoyable, but like I said, it's just below a 4 stars. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Your candid feedback is valued and will be shared.
"Great hotel with excellent staff"
We have stayed at this hotel several times and have never been disappointed.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for the kind compliment. It is our pleasure to serve you.
"room & bathroom - disappointing"
bathroom is old and tiny. plumbing fixtures are worse than $100/night room. room is very dated. there's a difference between elegant antique and plain old & shabby. this is the later.Genuine Expedia guest review
Response by The Fairmont Banff Springs We care about your feedback and want to check the guestroom in question. Unfortunately we can not do so without more information on your stay.
Great stay, staff at Banff Springs, so niceGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for visiting from Dallas. Please visit us again! The Fairmont Banff Springs
Beautiful , comfortable, excellent serviceGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your positive comments.
Bath rm. was terrible. My husband being 6' had a very hard time sitting on the toilet. We couldn't see in the shower. The hotel was very dark in the hall ways & elevator. The location was great. We would not stay there again.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs We are truly sorry to hear of your concerns in your guestroom and would love the opportunity to provide a better experience on another stay within our company. There are many room offerings available, and we are certain we could find a more suitable room now that we have your preferences. The Fairmont Banff Springs
"Nice resort hotel"
Particularly appreciated the 24 hour coffee, pastry and sandwiches restaurant. Staff was very nice.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs We do appreciate your kind comments. Thank you
"Castle in the Park!"
What a great place for a dream vacation. The hotel is beautiful, the staff is excellent and very service oriented. We were not in the main building, but in the convention Center area, which was not as central. However, the room was good-sized and the beds were soooo comfortable, and the solicitousness of the staff made it a four-star experience. The […] Concierge was helpful and gave us great advice. It is quite convenient to be able to purchase many event and tour items directly from the hotel staff. A great time! Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for sharing your positive experience! We are pleased that you had a memorable time. The Fairmont Banff Springs
"Don't take a cheap room in a grand reputed hotel"
I checked in the cheapest room. It is very small and uncomfortable.Genuine Expedia guest review
Response by The Fairmont Banff Springs We are sorry that you were disappointed. Our guestrooms may be smaller than modern standards in some categories. Given that we are celebrating 125 years this year, our hotel has influences in architecture dating back to the year it was built and trends for that time. As we are a UNESCO world heritage site, we have maintained as much of the original ambiance as possible but with modern amenities.
Excellent.great place,wish had more time and money to spare.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for visiting from the New York Area. We hope you will return . The Fairmont Banff Springs
We stayed for 2 nights in August and we were very happy with accommodations. The building itself is a historical building, very well maintained, beautiful property, close to the center of Banff. Staff was courteous and helpful.Genuine Hotels.com guest review
Fabulous classic hotel with lovely restaurants and amenities. The service is exquisite. I would stay there again in a second. The spa is nice, as well.Genuine Hotels.com guest review
"Beautiful hotel with amazing service"
We are a family of five with a small dog ( a Havanese) and we had the best hotel experience that we had ever had. When we got there at about 10:30pm after a 7 hour drive we checked in with a nice lady who gave us tips about where to go. When we got to our room, we ordered a roll away for one of our children, and the man who brought it said "Let me get […] the wrinkles out." and was very nice. The view from our room in the conference center was spectacular. We were not in the old hotel, but we had a wonderful view of it with the mountains behind. One of my children said "It is like being at Hogwarts." The next morning we went to go eat breakfast in the restaurant there. We couldn't bring him in, but the lady at the desk loved him and took him on a walk while we finished our breakfast. The concierge we talked to was very nice and very helpful to plan our trip. We are pretty relaxed and like to take things in stride and hadn't really planned anything ahead of time. He helped us plan with our skill level and the weather patterns and gave us great recommendations. For the rest of the time the staff was always helpful and smiling and our view remained spectacular. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for enjoying our property with your family. Please come again.
"Banff Springs - NO A/C!"
Overall it was OK, but we were very disappointed to find that our room overlooked the busy drive circle and was located in the "Conference Center" and not the main hotel! I feel that Hotel.com provided insufficient information because I would not have opted for this room location had I known. With the window closed there was very little noise, however. […] The other drawback was the lack of A/C and only a single hard-to-reach transom window for ventilation. Given the cool climate the rom was not stifling, but we had to get a fan from the hotel. Staff was outstanding - every single one was friendly and helpful. None of the pretentiousness or stiffness of many high-end hotels. Beautiful location removed from the center of town and convenient park-yourself option - but they charged for it. German pub on site was so-so, but breakfast buffet was very good. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs We appreciate your honest feedback and will share it with our team.
"Beautiful historical hotel"
I've wanted to stay at this hotel ever since I saw a picture of it in a magazine years ago. It met all expectations. The hotel is gorgeous and the views were unbelievable. We stayed on the Fairmont Gold floor and the service was just incredible. Well worth the extra dollars.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for sharing the exceptional experience our guests can enjoy on Fairmont Gold.
Concierge was awesome and critical to success of my trip. Thank you for providing those services.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs THank you for your kinds wordss about our concierge team. They are a group of professionals in their field and will appreciate the compliment. The Fairmont Banff Springs / Celebrating 125 years
We stayed in a Gold Room and the service was excellent, would highly recommend upgrading. The room was a little small due to it being a historic hotel but the location and service made up for the small room. We would definitely stay here again.Genuine Expedia guest review
Response by The Fairmont Banff Springs We are so pleased that you enjoyed the Gold Floor!
"Excellent view of the Canadian Rockies"
Had trouble checking in but the girl worked very hard. All staff members were very helpful and always wanting to help us and keep us happy.Genuine Hotels.com guest review
"Pricey but Good Location"
Not sure I would come back for a second time. The hotel is impressive in its design, and the staff is extremely helpful and friendly (sometimes, too much so as it is often difficult to get out of a conversation). I stayed on the Gold Level, which provides breakfast and light food during the evening. The breakfast got old after two days, and it did not […] taste very fresh, and some of the "hot" foods were cold. The evening offerings were fair, and obviously intended to not be a meal. My biggest complaint here is that the time was too short - 5:00 - 7:00. Extending it to 7:30 would have helped a lot and is more consistent with the Concierge Level hours at the Marriott hotels. The location was very good, and close to downtown Banff - a fairly short walk of about 15 minutes, which I did every day. The room I found to be small, and the bathroom was very tiny, with one very small sink. I was disappointed with the pool - the Hot Tub was broken, and the outdoor pool was always full of little kids. It would be nice to have an Adult-Only pool. The indoor lap pool had two lap lanes and the rest of the pool was often filled with children. The Men's Locker Room was poor - it felt dirty and was certainly dated. If there was one renovation that I would recommend, it would be updating and improving the locker rooms. Overall, I would rate this hotel as Above Average, and one that most people would enjoy if money were not an issue, and small rooms were not an issue. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your review and we hope you would reconsider and return. We value your patronage.
The scenery from this hotel is breathtakingly beautiful! We had drinks on the outside terrace so we could enjoy the view. We enjoyed activities offered here like horseback riding. The hotel concierge was very helpful on picking out hikes and gave us directions to the gondola. We would definitely go back to this hotel.Genuine Hotels.com guest review
The people working there were very helpful and knowledgeable, and that was appreciated. The exterior of the hotel is stunning and has quite the prescence; however, the inside is very stuffy. The rooms are small and average. I will not stay there again.Genuine Hotels.com guest review
Really enjoyed our stay eventhough it was super expensive...lots to do in the area. So close to the Bow River Falls. Loved it!Genuine Hotels.com guest review
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