Really enjoyed the visit. We brought our one year old and were quite surprised to find out that that the hotel was very kid friendly.Genuine Hotels.com guest review
"Fairmont Banff Springs"
Very luxurious. Fairmont knows how to train the employees. Everyone was friendly and went out of their way to be helpfulGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you so much for your kind review. We hope you will return. The Fairmont Banff Springs
Went for a wedding. A wonderful time with my whole family together. Close enough to town that we could walk. Accommodations lovely. Beds very comfortable! Beautiful view everywhere you look.Genuine Expedia guest review
Response by The Fairmont Banff Springs We hope you enjoyed the wedding you attended and that you will have lasting memories. The Fairmont Banff Springs
"Great Banff Visit"
The hotel is beautiful. The rooms were spacious and quite sound-proof. The staff were friendly and helpful. We wished we had booked 3 nights instead of 2 because there was so much to do in and around Banff. We had the breakfast and evening buffet and the food and choices were excellent.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you very much for you kind feedback. We are pleased that you enjoyed your stay. The Fairmont Banff Springs
Absolutely excellent hotel and staff - could not be better.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you so much for your kind compliments. We appreciate it very much. The Fairmont Banff Springs
"wish I went somewhere else"
$80 dollar room that costs $400/night. If you want a nice room go somewhere else... You just pay for the hotel here.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We are truly sorry that you did not feel there was value in your stay. The Fairmont Banff Springs has much to offer by way of amenities on site. We certainly hope you would return again should the right opportunity arise. The Fairmont Banff Springs
We had a fabulous time at the Banff Springs Hotel. The staff was extremely accommodating without being over bearing. Everything from the linens to the ambience of the hotel interior was superb. The location is stunning, nestled in the Bow valley. It's a short walk into the town of Banff. The view from the Rundle Terrace is spectacular. I wouldn't stay […] anywhere else. If you stay, take a tour of the hotel; it's free to guests and is very interesting. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you so much for your review. We appreciate your sharing your positive experience on Hotels.com and hope to see you again. The Fairmont Banff Springs
"Excellent in every way."
Hotel staff and facilities were first class. Very personable group of people. Hotel history, facilities and location were all great.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your kind review. We are pleased that you found our colleagues to be engaging. The Fairmont Banff Springs
"Beautiful historic property"
Our initial experience wasn't great. We had reserved a king bed and arrived in our room to find that the room itself was roughly the size of a king bed, had a queen size bed and a tiny bathroom no larger than a closet. We inquired and were told that because we booked through Expedia there was nothing they could do but they offered to move us to another […] queen room the following night. Our original room was on the 2nd floor and had a few of a pipe. The TV was mounted on a side wall so we had to lay sideways on the bed to watch it. The following day we were moved to a room on the 8th floor with a huge bathroom. The room was still small but it was a huge improvement over the first room. Even though it had a queen bed, we never would have complained of we had been placed in that room from the start. It was really lovely. The staff were wonderful throughout and gratuities are not accepted. The breakfast buffet is quite spendy but delicious with a huge array of options. The hotel has a beautiful spa and large workout facility. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your review. We do apologize that your initial room allocation did not meet your needs and are pleased that we were able to provide an alternative for you. Thank you for sharing. The Fairmont Banff Springs
Great hotel and staff with spectacular scenery. Facilities ar 5 star if a bit priceyGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for visiting from Texas and for your positive comments. The Fairmont Banff Springs
There is no finer place to stay in the Canadian RockiesGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your review. We appreciate it. The Fairmont Banff Springs
Was very enjoyable excellent staff and concierge services. Nice dining options enjoyed the fitness center and pools.Genuine Expedia guest review
Response by The Fairmont Banff Springs We are pleased you enjoyed your experience. Thank you for sharing. The Fairmont Banff Springs
This hotel is a main attraction in Banff and is very beautiful. We stayed on the 5th floor which is the Gold floor that has it's own reception and lounge with complementary breakfast and orderves. Our room was a good size and had a great view, however the bathroom was small and had a very small closet. Plus, you can easily hear the noise in the hallway. The […] hotel contains many shops, restaurants and sports facilities. The Spa is superb with pool/hot-tub facilities. The main pool area is quiet large with a lap pool, a baby pool and a heated salt water outdoor pool. The indoor hot tub was nice and hot...loved it. Overall this is a very classy hotel with great facilities and located within walking distance to downtown (via a nice trail along the Bow River). Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your comments about Fairmont Gold. We are pleased you enjoyed your stay there. The Fairmont Banff Springs
I highly recommend this hotel. It's very expensive so I only stayed one night but it was the highlight of my tripGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for taking the time to share your experience. We are so pleased that this was the highlight of your trip. The Fairmont Banff Springs
"Beautiful hotel- lacked maintenance and service."
The hotel building is beautiful and the staff are friendly. However I was very disppointed in our stay. Requested extra towels and sheets 2 nights and both times, the message was not passed on to housekeeping- admitted to me by the operator. The drains in the sink AND shower did not work correctly, and had to call twice before it was fixed. Had dinner […] in Indian Summer. Family was hungry after hiking the entire day- I requested the waiter serve the appetizers ASAP. All the food arrived together almost 1 hour later. The chiken Biryani was COLD and my daughter found a HAIR in the butter chicken. We were famished so ate what we could before evacuating the restaurant. I understand it was Labor Day weekend but expected more from a Fairmont. Very disappointed. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs We are very sorry to learn of the shortfalls in your experience. A hotel representative has been in contact with you personally. The Fairmont Banff Springs
Probably the nicest hotel we have ever visited - an amazing experience and will definitely go back, even at $600.00 per night!Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you. We look forward to having you back. The Fairmont Banff Springs
Beautiful hotel with excellent service.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you. We appreciate your comments. The Fairmont Banff Springs
"Close to town"
Had a wonderful time. Enjoyed our stay. We were well taken care of.Genuine Expedia guest review
"Not top shelf but very very nice!"
The staff and surroundings make this hotel experience very special and enjoyable. The rooms we had were ok. Not luxury. So many busses and people eating in the restaurants its hard to get a table and it's expensive at best. But the view is worth the shortcomings.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We are consistently upgrading our guestroom product andcan certainly provide newly renovated on request, if made in advance of arrival. The Fairmont Banff Springs
"Magnificent Hotel in a beautiful part of the world"
My wife and I consider ourselves to be seasoned travelers and the five nights we spent at the Fairmount in Banff were exquisite. The share scale of the hotel set amongst the Canadian Rockies is breathtaking. The staff were most pleasant and helpful. We stayed on Concierge floor, which provided us private access to sumptuous breakfasts and happy hours […] each day. While the rooms were not large by some standards it was beautifully appointed and very clean. The spa amenities were some of the best we've ever had. Though not inexpensive we highly recommend this hotel. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you so much for your kind comments. We are delighted that you enjoyed, especiall y the Spa. The Fairmont Banff Springs
"Convenient to golf town hot springs restaurants."
Enjoyed beautiful setting, great restaurants, outdoor bar verandaGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your positive review. The Fairmont Banff Springs
We stayed here the night before my wife and I's 10 year wedding anniversary. Hotel was nice, convenient to town, and close to local activities. Hotel even upgraded us to a river view room and brought up a complimentary bottle of champagne for us. We did not not eat at the restaurants as we opted to go into town. The only draw-back was the number of […] bus tours, but it was peak tourist season in that part of Canada, and there were bus tours everywhere. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Happy anniversary and thank you for spending it at The Fairmont Banff Springs.
"This hotel is one of a kind"
This hotel is truly a magnificent place and one to experience. It has a patio on the backside that provides a view that is absolutely breathtaking and one I will always remember. I really only have two things to cite that were less than perfect. First the room we had was pretty tight, especially the bathroom. But, since I realize that this hotel was […] first built back in 1888 if I recall, I totally understand that the original design makes it impossible to change room size so anyone staying here just has to realize this. The rooms had all the amenities you would expect, it is just in a compact form is all. Second is charging extra for wifi is kind of thing I would not expect when paying the kind of rates this hotel charges. The amount is not that big of a deal, it is the idea of this that is the issue. You can get free wifi at cheap mom and pop motels so one would expect it from a 5 star hotel like this place. Food for thought only as this is a minor issue when evaluating the overall wonderful experience I had at this place. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you so much for visiting. We would like to share that wifi is complimentary with our Fairmont Membership program, a free loyalty club. We hope you will join!
"Lovely looking but much too large"
Hotel loooks grand. But it's like being inside a city. Much too large.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. Fairmont Hotels also offers Fairmont Gold floors, a hotel within a hotel, at many properties which you might enjoy the intimacy of. Also, our portfolio has a range of properties in a multitude of locations and sizes. We hope you will remain loyal to the brand, even if The Fairmont Banff Springs does not meet your personal tastes in the future.
"One of Canadian Rockies great hotels/resorts."
Set in a spectacular mountain location, the hotel provides every service a guest could imagine. Room was a bit small by USA standards but was adequate considering the original facility was constructed in the 19th century. The staff was wonderful and well trained in hospitality. Food good but scenery was spectacular beyond description. Spa was great […] and therapists well educated in touch therapy. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for visiting from Dallas and for your positive review. We are pleased that you enjoyed your stay.
Other than the beauty of this hotel, the rooms are very uncomfortable. The AC barely works, obviously still using an old AC wiring system. No wonder they put a ceiling fan to make up for the AC - unacceptable! The bathrooms are very, very small with hardly any space or counter for personal items. And oh, you have to fight for the bathroom door to open […] after closing it - ridiculous! The tub does not drain fast enough so your feet are submerged in your own water bath while taking a shower - disgusting! We reported the problems twice. There was nothing they can do about it. Old historic hotels are supposed to be nice, but with this one - the rooms are NOT well kept to provide comfort. Not at all! And for the price? Definitely NOT WORTH IT! Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs We are truly sorry to learn that we did not resolve your concern to your satisfaction.. This is certainly not our standard and we will certainly follow up.
One of the most beautiful places on earth.... and this hotel is so well planned. Every view, every turn of the corner, every table, everything was perfect.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you so much. We are delighted at your review. The Fairmont Banff Springs
"Nice historic hotel but overpriced."
Stayed on 5th floor concierge level. First room we had was next to family with 3 screaming kids. They moved us to another room and it was nice but bathroom was so small you could hardly shut the door. Loose dogs were running down the hall and children were heard crying most of the time. Not a good experience. Also big hole in mattress and noisy pipes […] woke us up. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs We are truly sorry to see your review. We will ensure we follow up as the exclusivity of this floor is very important, as is the comfort of our guests. Thank you for telling us. The Fairmont Banff Springs
This is an excellent hotel, but do not book the cheapest room because you will be disappointed. Book an upgrade and rooms are excellent. Lower front desk staff is not very well trained, but when issue was discussed with Front Desk Manager and Hotel General Manager, they did address the issue very effectively and we were very happy with the resoluti […] on. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you very much for your comments. We are pleased that your concerns were addressed to your satisfaction. The Fairmont Banff Springs
Expensive for a four star hotel. Room was more compatible with 3 star hotel. Restaurants inside the hotel were very expensiveGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We take ever y comment made by our valued guests very seriously and we will share yours.
"Subjected to eviction and over-charged shamelessly"
We booked a two-night stay at an exorbitant rate (to which parking and internet access added not insignificantly). Upon check-in, we were told that we would have to vacate our room after the first night and move to another due to "inventory". That term was never really explained to us, but I suspect that a bus tour group, to which this hotel seems most […] to cater, forced the move. The bus tourists probably also get the reasonable rates. Our steep rate bought us only a tiny room. I paced it ... five steps from exterior wall across the room. I must say that the staff was apologetic and did make some attempt to alleviate matters, but their attitude probably reflected more the Canadian character than any corporate concern for guests. I have concluded from our stay at this hotel and two days earlier at the Empress in Victoria that the Fairmont corporate strategy is to acquire architecturally distinctive older hotels with reputations for elegance. But instead of providing the unique experience that guests choosing such hotels would expect, Fairmont gouges them. Those guests never return, of course, but Fairmont still is able to fill rooms with others drawn by the hotels' exceptional prior reputations. And the tour companies provide a base of support. So, my advice to anyone visiting Banff is to treat this hotel like a museum. Visit it briefly, walking around to imagine what lodging might have been like there in decades long past, but sleep elsewhere. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs We are truly sorry for your experience and it is never our intent to underdeliver or disappoint our customers. . Your review has been shared with our team and we will certainly use it to improve, both in inventory management but also in appropriate and meaningful gestures of apology. We do apologize for your disappointment. The Fairmont Banff Springs
First class! Treated like royalty! From valet to housekeeping staff, my needs were paramount. Worth every penny. The food was superior and the pools and workout facilities great. Our room was spotless. Only thing we had to request was new batteries for the TV remote.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you so much for your positive review which we have received and appreciate. The Fairmont Banff Springs
They had overbooked and gave away our room with a view the first night but bent over backwards to make up for it the next two nights by upgrading us and giving us a free dinner and chocolates.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs We are sorry once again and are pleased we could make amends. The Fairmont Banff Springs
This was our second visit to this hotel. Just as the first time, customer service exceeded our expectation. Friendly, caring, but always very professional. Our room was in one of the additions and was not easily found that could be my only complain. The room was larger, clean with a comfy bed and updated bathroom. My spouse injured herself during the […] stay and the hotel did everything to make her very comfortable even called us a after we left to check on her. Amazing!!! Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for returning again and for your positive feedback! The Fairmont Banff Springs
"We've been going to Banff Fairmont for years"
However, this time I noticed run down conditions, no air conditioning in the rooms, we had to wait two hours after check in for our room. Smallest most expensive room we've ever stayed in. - Because we booked it through Expedia! The restaurants Samarai was still awesome as usual, There is a new Indian restaurant which is now in the old Castle bar.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your loyalty. We are disappointment to hear your feedback and will take it to heart. We always strive to improve, certainly not to move backward in any way. The Fairmont Banff Springs
No air conditionerGenuine Hotels.com guest review
"Wonderful hotel, but..."
The hotel and facilities (gym, restaurants, etc) are top notch. Rooms are clean and well maintained, but quite small. We paid for a basic room with a "valley view" (costs a bit more than mountain view), instead of a suite, so perhaps that explains the size of the room. The location is excellent and within easy walking distance to the town of Banff. […] The staff a very friendly and polite and always seemed eager to help. Having said that though, getting things like slippers or the like delivered to your room take quite a long time (30min). Although I do understand they make money from this, many things seem to be "nickle and dimed" at the hotel. No free parking ($25/day if you self park, more for valet parking (obviously) - although there is very limited free parking close to the hotel, it's only allowed during certain times of the day), you have to pay for the internet, etc. Overall though, I would definitely recommend the hotel if it's in your budget. The building alone is worth it! Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for taking the time to review your stay. We are in receipt of your feedback and we do appreciate it very much. The Fairmont Banff Springs
It was well worth the price. Beautiful Place and great location. people were friendly and gave great advice on where to go to visit.Genuine Hotels.com guest review
"Not worth the Price"
Where do I begin. This is suppose to be the place to be in Banff, but was so disappointed. Stayed on the Fairmont Gold floor, the bathroom was the size of a closet, no ventilation. Floor plan was awful. There were linen closets all over the floor, resulting in noisy clatter in the rooms. For the price, we expected so much more. The location was also, […] not as expected, need to a car to all things, even the steps to Bow Falls is not convenient. Save you money and go elsewhere Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs We are truly sorry to read of your disappointment. We are confident that we can deliver the experience you are deserving of. As your review is anonymous we unfortunately can not connect with you but we will share your comments with our team. The Fairmont Banff Springs
a beautiful location and site. Top level service and fine restaurants..Genuine Hotels.com guest review
We have spent the last 15 years traveling to great lodges in National Parks in the states. The Fairmont Banff Springs is on another level, we decided this is the grandest and most elegant hotel we've seen. Outstanding staff and service, fabulous room and public spaces. We also had a fine meal at the Bow Valley Grill. Wish we had spent a lot more time […] here, we will be back. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs We are delighted to hear how much you enjoyed your stay and we would be happy to welcome you back! The Fairmont Banff Springs
"Great place to stay in Banff"
The room was larger than expected. The two pools were great. Both were very large and the heated out door pool was very warm and fun for the family to swim in during a light snow. I will stay here every time we come to Banff. Parking was a little full and difficult but not too bad.Genuine Hotels.com guest review
"Best in town"
Unlikely to find better in Banff, had an excellent stay. Only complaint is the pocket gouging on additional fees (parking, internet, etc.), would prefer to pay a single price that includes every practical necessity and not have to pull out my pocket book every time I sneeze. Not sure why the pool closes so early either? Overall, great time!Genuine Hotels.com guest review
Response by The Fairmont Banff Springs We appreciate your candid comments. Ask about our loyalty program and our 'package on the fly' options. We are certain we can create the perfect stay with inclusions to match for you. The Fairmont Banff Springs
My wife and I had stayed at Fairmont Banff Springs last winter and skied in the area. We had a great time so this year we decided to come back and enjoy the trill of the Canadian Rockies mixed with civility of people toped with fabulous hospitality of the Fairmont resort. We arrived at Calgary airport around 1PM to find out that our luggage was not […] transferred from American Airlines to West Jet in Miami. Needles to say for the first 3 days of a 5 day stay we had only our clothes which we had on from Tampa Florida. Upon mentioning this to the staff at Fairmont we were treated like royals, the entire staff did every thing within their means to make us feel comfortable. The concierge Rory, and Robert spent many hours on the phone with West Jet and American Airlines to find our luggage and Lawrence at front desk surprised us with a beautiful tray of fruit , cheese and wine that was delicious and made us feel so at home. We can not say enough about Fairmont and the beauty of the surroundings, but the hospitality and service was first class. I am sorry that we couldn't say that about American Airline and their rude customer service rep. on the phone.( but they have new paint job on their planes WOW that will solve all their short comings ). we will recommend this resort to all of our friends and family members and hope to go back next year, we are also thinking about a summer vacation in the area. Thanks Fairmont. Read moreGenuine Expedia guest review
Beautiful castle, fantastic staff, amazing location, great restaurants. Expensive but worth it!Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your positive review! We love to hear that our guests are enjoying the hotel and the engaging service we provide. We hope you can return again. The Fairmont Banff Springs
"Cherry pick your wallet"
This is a 4 star hotel that wants to be a five star hotel. They are pretentious from the start when you (try to) pull up to check in. You get the sense that everyone is reaching for your wallet every time they do the simple tasks required by their service role. To boot, they charge you enormous parking fees when there is plenty of free parking available. […] If you opt for valet, be prepared to wait 30 minutes for your vehicle. The Internet fees are out of touch in today's world, but at $15 per day, per room, I am sure they cannot find a way to pass on that revenue. To boot, the quality of the wireless service stinks. The outdoor pool was filled with intoxicated people floating around, acting as if it were their roles to come over and entertain you. Thanks for nothing. It got old pretty quick. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We certainly take to heart your comments and will use them constructively. The Fairmont Banff Springs
"Beautiful "castle" !"
Enjoyed the views, the ambience, oh, and the hot springs fed outdoor pool ... so relaxing!! There's a large indoor pool and hot tub too. Enjoy just walking around this beautiful structure to see all of the open rooms and spaces, really enjoy looking at the beautiful stonework. Did not enjoy our room. Did not have a king (could have had one on the only […] un-refurbished floor-4), agreed to queen on upper floor. Good view, but alcove ceiling made it necessary to "duck" head every time to walk around the bed & room. One day we were gone all day and room was not serviced, phone did not work, had to go down from high level to not get apology, but "service is still on site and will do room". huh? Coffee/tea, frig in room. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your review. We are very sorry to learn that your guestroom was not serviced before your return and that your telephone did not work. It is very disappointing that an apology was not extended and we will ensure your review is shared with our team as a learning experience. The Fairmont Banff Springs
It's definitely not a 5 star hotel. It wants to be a 4 star hotel, and I'm sure if you stay on the Gold level it is, but if not it's a 3.75.The regular rooms leave a lot to be desired. We booked a deluxe room. The first room (#493) we got was big, but it was very run down.It had a nice tv and bed, but nothing else, except a little table and a ceiling […] fan and a really small bathroom. We ended up asking to be moved because it turned out we were right below the Gold Room 5th floor reception area which is all wood floors, so we could hear people walking nonstop.They were very accommodating moved us after the 2nd night and gave us $250 meal credit.We were moved to the 6th floor(#692). There was quite a bit of detail, crown molding nice tv and bed. The bathroom was still small. Public spaces are really amazing. We spent some time having drinks in the Rundle bar. It's a huge room, but they needed more seating during apre ski time. Our favorite hang out was the Wildhaus Pub. It's a 5 minute walk down 90 stairs. We went to pub downstairs. Best chicken wings and Jackson was a great bartender. The spa was very nice.Given the time of the year we only used it once because we couldn't get appt until are last night. They charge $49 per person to just use facilities. So plan ahead. The soaking pools are nice. They do heat up there outdoor pool for all guest to use. . Overall, our stay was enjoyable, but like I said, it's just below a 4 stars. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Your candid feedback is valued and will be shared.
"Great hotel with excellent staff"
We have stayed at this hotel several times and have never been disappointed.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for the kind compliment. It is our pleasure to serve you.
"room & bathroom - disappointing"
bathroom is old and tiny. plumbing fixtures are worse than $100/night room. room is very dated. there's a difference between elegant antique and plain old & shabby. this is the later.Genuine Expedia guest review
Response by The Fairmont Banff Springs We care about your feedback and want to check the guestroom in question. Unfortunately we can not do so without more information on your stay.
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