The Fairmont Banff Springs

There were only two complaints: 1. The service and food at the Bow Grill was pathetic. They burned my child's pizza and did not cook my wife's steak to order. They did replace these and provide credit but it took a long time to get the replaced food and we had lost our appetitie waiting for it. 2. The bathroom's have a sliding door that does not close […] completely. Read more

Genuine Hotels.com guest review

We had a beautiful view of the mountains and river from our room. Everyone on staff was so friendly and helpful. We were especially appreciative of robert the concierge who helped us out so much while we were there. He was very knowledgable and kind. We hated to leave and can't wait to go back. The food was also very good. We ate at the Italian restaurant […] and everything tasted so fresh. The spa, oh that wonderful spa! We took full advantage of it on our arrival and it really relaxed us. I felt like myself again. All the stress was gone afterwards. I was surprised that it was #7 on Tripadvisor. I'm glad that I took Fodor's recommendation and not Tripadvisor's. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Beautiful hotel and grounds. Wonderful restaurants. Helpful, attentive and warm staff. Can't wait to go back!!!

Genuine Expedia guest review

This hotel looked fantastic from the outside, but the rooms were dated to the 80's. The lounge service was horrific as it took 30-45 minutes to be served a drink. The televisions in the room were 19" and very blurry. Not the expectation you would think from a place that is supposed to have real class.

Genuine Expedia guest review

We were shocked by the low level of service at this hotel. We could have gotten over the meagerness of the updates, but the fact that we had to call multiple times for any housekeeping service revealed the lack of organization and dedication at the hotel. First, we were told there were no more bathrobes, and no one ever considered following up on our […] comfort. We also had to call to have our sheets changed, even though they had delivered our room service breakfast on a tray to our bed, where crumbs had naturally fallen. When we went to indicate which bed needed to be changed, we found a note from a previous guest, begging, "CHANGE THIS BED, PLEASE!!!" The staff had never changed out the literature in the room, so that previous guest's complaint card was still there, as well as his or her breakfast menu, all filled out and ready to go. Then, the housekeeping staff never replenished our coffee, even though we called and were assured that they would eventually come. Next, I called for toothpaste because I could not find mine, and no one ever brought any to our room - that went on overnight, so I could not brush my teeth! The hotel restaurants and bars are outrageously expensive, and they seem to pride themselves on exclusivity. If you don't have a reservation, they will not seat you, even if there are open tables. I suggest persistence if you find yourself in this position, because someone will finally give you a seat. It worked on two different occasions for us. Finally, the hotel and the ski shuttle were not in communication about the changing schedules, and we were left to wait in -25 degree weather, wondering when and if the bus would eventually come. The hotel took no responsibility for the snafu, and in fact, they loudly tried to deflect the blame onto the shuttle company. The hotel's job is to serve as a liaison between the guests and the services, because we cannot possibly know the details of a service so far removed from our daily lives. Yes, I am on a soap Read more

Genuine Hotels.com guest review

Impressive structure of an old castle, lovely staff and convenient set up for skiers to the Big 3. But it ends there. Takeaway the heritage and its another big inconvenient hotel that is cold, inconvenient and impersonal. You park a distance away, take lifts, wait to pick up your family in the driveway, rooms are small and everything is a hassle. When […] you compare it to the other small lodges we stayed in: personal service, park in front of your room, get in and get out fast. Bed sheets and overall quality of rooms left a lot to be desired. Worse, we checked in with our 3 kids and we had two separate rooms 5 doors apart - increasing the inconvenience. Saving grace was that some of the staff are wonderful and make up for the inconvenience. Plus the buses to the Big 3 stop first here and they connect you from lobby to ski storage to bus in unparalleled ease and comfort. But overall it is overrated. Even in terms of luxury, when I compare it to a standard 5 star hotel in Asia, its at best a 4 star. Read more

Genuine Expedia guest review

Nice scenery but uncomfortable beds. There is an overnight parking fee at the hotel.

Genuine Expedia guest review

This is a world class hotel in a beautiful setting and with great service. This hotel is worth a vist even if you are not a guest of the hotel. It is especially beautiful at Christmas. This was our third stay and it was very good as always. The hotel is proud of its long history and the pictures through out the hotel show that pride.

Genuine Expedia guest review

This was one of the nicest hotels we've ever stayed at. you will not be dissapointed here. The staff was extremely friendly and helpful. The location is great, as it is a short walk to Banff. Could not have asked for more.

Genuine Expedia guest review

This was our first time to stay at the Fairmont at Banff Springs. The hotel is very nice and truly exhibited great service from the moment we arrived.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel Staff was very friendly and efficient Rooms are small for price but it is a castle like atmosphere and I am the serf. Parking with valet was expensive but convienent. All tips were included in the price. You could park on the hill a block away for free from 9 PM to 8 AM if you wanted or any 4 hr period during the day.. All meals were pricey but […] excellent quality. Lots of nice places down below that are far cheaper but this is one nice pad to talk about back home. Read more

Genuine Hotels.com guest review

Incredible place to stay, and traver around the banff area all the way to jasper

Genuine Expedia guest review

Old World charm with all the modern conveniences. Rooms were clean and well stocked. Pool, gym and exercise area wer clean and well stocked as well. Very busy place so you need to plan in advance to have the valet bring your car around. Staff are very knowledgeable about the area and the attractions in and around town. Even the biggest appetites could […] not do the breakfast buffet justice....it literally has anything and everything you could want. The outdoor pool is heavenly after horseback riding or hiking Read more

Genuine Hotels.com guest review

My wife and I celebrated our anniversary at this hotel. We were very pleased with the room, location, size, and overall comfort. The restaurants were outstanding with regards to both quality of service and food. We prefer this hotel over Chateau Lake Louise with regards to service and food. Beauty at Chateau Lake Louise is better.

Genuine Expedia guest review

Beautiful Hotel and great restaurants. The indoor pool was antiquated and swampy, and if I had paid any more for the tiny room with a queen size bed I would not have been satisfied. Views from hotel magnificent. Exorbitant charge to use the spa.

Genuine Hotels.com guest review

This hotel is a city unto itself. Everything was handled well. Especially we appreciated the concierge service which checked us in for our flight when we left and printed boarding passes. Concierge service was top notch & spot on. We had the buffet in the Bow Valley Grille one day and the waitress tried to force us to charge the meal to our room (which […] we never do) in order to gain a larger tip. Also, they charge guests $25.00 per night to park your car, even though there is ample parking room. That was the only complaint we had. However, be forwarned- this is a huge, impersonal hotel, tons of tourists and several weddings going on there which roped off certain areas of the property at times. If you are looking for a personal, charming place to stay, this is not it. It is a nice walk from town but was not a problem for us. Staying here is a special experience which you will enjoy at least once. The interior is as amazing as the outside. Read more

Genuine Expedia guest review

The only bad part was you HAD to make reservations in any of the 13 restaurants; we ended up eating at one of the 9 bars.

Genuine Hotels.com guest review

A pure pleasure. The amenities and restaurants are wonderful. 32 meter indoor pool! This is not our first stay and each time the staff and hospitality make it worth every penny.

Genuine Hotels.com guest review

Lots of places to stay in Banff, and this is one of the pricier options. But, it well worth the expense. Fairly easy to get to and from town, especially using the bus system. Lots of eating options in town -- although the food at the hotel is quite good. Pool is a bit of a hassle to use -- sign in process and change room. The site and the property are […] fantastic. Read more

Genuine Expedia guest review

It is a grande old hotel that is an attraction in itself in Banff. Many people-- crowds of people there at the hotel but it really is a very lovely, special place. Not my favorite hotel but a nice and probably the best place to stay in Banff, price being no object. or room price did not come up to too much more than less attractive options

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Beautiful hotel and grounds. Everyone was pleasant and very helpful. Due to the fact that the complex is huge, make sure to get a map of the hotel at check-in.

Genuine Expedia guest review

This hotel had the best service of any hotel we have visited by far. We have traveled and stayed at many 5 star hotels but the service we received was exceptional. Not only did they have breathtaking rooms and views but the staff went out of there way to make our visit one to remember. Upon checking we had the chance to upgrade to the Gold Floor, this […] included private lounge, breakfast, private concierge and various other perks that I will leave for you to discover. This was well worth the upgrade and would highly suggest this option to their travelers. We would highly recommend this hotel to everyone and we are looking forward to a return visit. Read more

Genuine Hotels.com guest review

The Banff Fairmount hotel is a beautiful building in a beautiful setting. However, it is mainly a convention and tour group hotel. We had an upgraded room with the smallest bathroom I had ever seen. For golfers, the course is beautiful but the staff disorganized and the cost very high. I will return to Banff but I will not stay at the Banff Fairmou […] nt. Read more

Genuine Hotels.com guest review

Did not replace all towels. And there were too much walking when card key did not active, we should go back to lobby.

Genuine Hotels.com guest review

This is Harry Potter's castle! Absolutely found the hotel charming in every way. Views were spectacular, the castle was a joy to roam around.

Genuine Expedia guest review

A fabulous place. Nooks and crannies and surprises around every corner. All areas seem to be open all night and you can sit in any vacant area and talk or have a snack or a drink. Great views everywhere and and great walk along the Bow River into town. Grapes a cozy corner with great view, and food and service to match. Avoid the tour, however, as they […] guy who does it is kind of creepy, a Canadian Larry King. You could stay here 4 or 5 days and still n ot see everything inside the hotel. Read more

Genuine Expedia guest review

It was an amazing place to spend our honeymoon. The staff were extermly helpful and courteous. The veiws from the hotel were breath taking. The location has an easy walk down in to Banff. The entire stay was absolutely wonderful.

Genuine Hotels.com guest review

Amazing, first class all the way from the moment we checked in . We recommend staying on the gold floor (5th floor) the floor has it's own reception area were you could enjoy drinks, snacks and breakfast in the morning 2 days was not enough will be going back on the winter to enjoy that season.

Genuine Hotels.com guest review

My wife and I celebrated our anniversary in Banff and decided to splurge and go to the Fairmont...it was well worth it. Upon hearing we were there for our anniversary, they did everything they could to make our stay even nicer. I would recommend enroling into the 'gold' club (I think thats what it was). It was free to join and gave us additional perks […] at the hotel. Food was great, nice ambiance and the location is fantastic. We did hiking trails right from the hotel and had easy acccess into town from the hotel. We would definately go back and recommend to others. Read more

Genuine Hotels.com guest review

Our room was in the Lord Stanley portion of the hotel-which I think is the older part. The room was a bit dated, but we really enjoyed the mineral pool and jacuzzis in the spa. It is a nice walk to the village. We ate in the village at a restaurant called Bison-it was really good! We got a deal through hotels.ca, but I think the rooms are overpriced. […] The hotel we stayed at in Edmonton was much nicer and less expensive-althoug I prefer contemporary style vs the old fashion styleh hotels. Read more

Genuine Hotels.com guest review

Total enjoyment, hope to do it again soon.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was a nice, clean hotel with high quality service, with a wide variety of services.

Genuine Hotels.com guest review

We had forgoten our luggage on checkout. They personally sent a young man to deliver our bags to us. 8 hour round trip. No charge to us. Now that's above and beyond!!!

Genuine Hotels.com guest review

we were very disappointed,that when we arrived at the hotel at 3;45pm the staff told us our room was not ready and would not commit to it being ready for the 4pm check in time.when we finally found our room,because directions were very unclear,we were very disappointed to see a second rate room for the kingsly ransom of 509.00,I called to enquire as […] to a possible mistake of rooms and was assured that this was a deluxe room,one of the biggest. we have two small children and about the time theywere to be put to bed,this god awful banging started-extremely loud music.We called to the front desk at 10;30 pm,at our wits end,we were told things would be quiet at 11pm, that we were in the same wing as a wedding,don't you think someone should have let us know,no,at 12 it finally got quiet enough to go to sleep,the next morning we couldn't wait to check out.I purchased two 100.00 gift certificates and when I tried to redeem them was told that they were 3rd party and that the room had ben paid for by expedia,so they wouldn't accept them,now,isn't that a kick in the pants....after all that, in order to redeem our certificates WE HAVE TO DO IT ALL OVER AGAIN!!!!!! How do you think our stay was Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

fantastic

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The only complaint I have about our stay was the bed. We requested a king size bed and got a queen. Also they put us on the newly renovated floor and the bed was tacoed (sagged badly in the middle). Being on the newly renovated floor you would think the bed would have been new too. Other then that we enjoyed our stay and will be going back. It is a […] beautiful hotel. Read more

Genuine Hotels.com guest review

reception staff excellent- lounge staff impersonal and more interested in washing glasses and talking between themselves than paying attention to customers

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The only down side to the weekend stay was the in-room dining. We ordered in a meal on a Saturday night and for the amount that was paid the food was quite disappointing. Would recommend trying one of the many great restaurants rather than order in.

Genuine Hotels.com guest review

Very nice hotel, but still short of being great. Nice location and amenities. However, we were not impressed with the service in the Italian and pseudo-German/Austrian/Swiss restaurant: slow and unattentive waiters, run-of-the-mill dishes, lacking in decor.

Genuine Expedia guest review

very small rooms for a high price, valet is very slow takes over 20 minutes to get your car

Genuine Expedia guest review

Fabulous location, excellent customer service. The food in the restaurants outclassed anything found in Banff itself.

Genuine Expedia guest review

Great Hotrl, Great Service. Only problem Rooms are extremely small. Specially the bathroom. You could barely sit on the toilet nad close the door. The rest was OK as expected.

Genuine Hotels.com guest review