Excellent.great place,wish had more time and money to spare.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for visiting from the New York Area. We hope you will return . The Fairmont Banff Springs
We stayed for 2 nights in August and we were very happy with accommodations. The building itself is a historical building, very well maintained, beautiful property, close to the center of Banff. Staff was courteous and helpful.Genuine Hotels.com guest review
Fabulous classic hotel with lovely restaurants and amenities. The service is exquisite. I would stay there again in a second. The spa is nice, as well.Genuine Hotels.com guest review
"Beautiful hotel with amazing service"
We are a family of five with a small dog ( a Havanese) and we had the best hotel experience that we had ever had. When we got there at about 10:30pm after a 7 hour drive we checked in with a nice lady who gave us tips about where to go. When we got to our room, we ordered a roll away for one of our children, and the man who brought it said "Let me get […] the wrinkles out." and was very nice. The view from our room in the conference center was spectacular. We were not in the old hotel, but we had a wonderful view of it with the mountains behind. One of my children said "It is like being at Hogwarts." The next morning we went to go eat breakfast in the restaurant there. We couldn't bring him in, but the lady at the desk loved him and took him on a walk while we finished our breakfast. The concierge we talked to was very nice and very helpful to plan our trip. We are pretty relaxed and like to take things in stride and hadn't really planned anything ahead of time. He helped us plan with our skill level and the weather patterns and gave us great recommendations. For the rest of the time the staff was always helpful and smiling and our view remained spectacular. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for enjoying our property with your family. Please come again.
"Banff Springs - NO A/C!"
Overall it was OK, but we were very disappointed to find that our room overlooked the busy drive circle and was located in the "Conference Center" and not the main hotel! I feel that Hotel.com provided insufficient information because I would not have opted for this room location had I known. With the window closed there was very little noise, however. […] The other drawback was the lack of A/C and only a single hard-to-reach transom window for ventilation. Given the cool climate the rom was not stifling, but we had to get a fan from the hotel. Staff was outstanding - every single one was friendly and helpful. None of the pretentiousness or stiffness of many high-end hotels. Beautiful location removed from the center of town and convenient park-yourself option - but they charged for it. German pub on site was so-so, but breakfast buffet was very good. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs We appreciate your honest feedback and will share it with our team.
"Beautiful historical hotel"
I've wanted to stay at this hotel ever since I saw a picture of it in a magazine years ago. It met all expectations. The hotel is gorgeous and the views were unbelievable. We stayed on the Fairmont Gold floor and the service was just incredible. Well worth the extra dollars.Genuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for sharing the exceptional experience our guests can enjoy on Fairmont Gold.
Concierge was awesome and critical to success of my trip. Thank you for providing those services.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs THank you for your kinds wordss about our concierge team. They are a group of professionals in their field and will appreciate the compliment. The Fairmont Banff Springs / Celebrating 125 years
We stayed in a Gold Room and the service was excellent, would highly recommend upgrading. The room was a little small due to it being a historic hotel but the location and service made up for the small room. We would definitely stay here again.Genuine Expedia guest review
Response by The Fairmont Banff Springs We are so pleased that you enjoyed the Gold Floor!
"Excellent view of the Canadian Rockies"
Had trouble checking in but the girl worked very hard. All staff members were very helpful and always wanting to help us and keep us happy.Genuine Hotels.com guest review
"Pricey but Good Location"
Not sure I would come back for a second time. The hotel is impressive in its design, and the staff is extremely helpful and friendly (sometimes, too much so as it is often difficult to get out of a conversation). I stayed on the Gold Level, which provides breakfast and light food during the evening. The breakfast got old after two days, and it did not […] taste very fresh, and some of the "hot" foods were cold. The evening offerings were fair, and obviously intended to not be a meal. My biggest complaint here is that the time was too short - 5:00 - 7:00. Extending it to 7:30 would have helped a lot and is more consistent with the Concierge Level hours at the Marriott hotels. The location was very good, and close to downtown Banff - a fairly short walk of about 15 minutes, which I did every day. The room I found to be small, and the bathroom was very tiny, with one very small sink. I was disappointed with the pool - the Hot Tub was broken, and the outdoor pool was always full of little kids. It would be nice to have an Adult-Only pool. The indoor lap pool had two lap lanes and the rest of the pool was often filled with children. The Men's Locker Room was poor - it felt dirty and was certainly dated. If there was one renovation that I would recommend, it would be updating and improving the locker rooms. Overall, I would rate this hotel as Above Average, and one that most people would enjoy if money were not an issue, and small rooms were not an issue. Read moreGenuine Expedia guest review
Response by The Fairmont Banff Springs Thank you for your review and we hope you would reconsider and return. We value your patronage.
The scenery from this hotel is breathtakingly beautiful! We had drinks on the outside terrace so we could enjoy the view. We enjoyed activities offered here like horseback riding. The hotel concierge was very helpful on picking out hikes and gave us directions to the gondola. We would definitely go back to this hotel.Genuine Hotels.com guest review
The people working there were very helpful and knowledgeable, and that was appreciated. The exterior of the hotel is stunning and has quite the prescence; however, the inside is very stuffy. The rooms are small and average. I will not stay there again.Genuine Hotels.com guest review
Really enjoyed our stay eventhough it was super expensive...lots to do in the area. So close to the Bow River Falls. Loved it!Genuine Hotels.com guest review
"Best mountain vacation ever."
Fun , relaxing and the best food. Everyone very courteous.Genuine Hotels.com guest review
"Amazing hotel in a Gorgeous setting"
We spent 3 wonderful days at the Fairmont Banff Springs. We would definitely return there and recommend it. The staff is excellent and all we encountered were proud to work there and serve guests. I left two rings in the room and when I called the hotel 8 hours later. Housekeeping had turned them in and they are being sent. I am very impressed.Genuine Hotels.com guest review
"The hotel room is too small and the bed is narrow"
The hotel has strong history and good view, but the facilities are not very goodGenuine Expedia guest review
"Amazing hotel in Banff, Canada"
The hotel is magnificent. Staff is extremely friendly and helpful. The hotel has a number of restaurant going from the casual to the extremely nice. Overall this was our best stay in many years. The inside and outside pools are great. Our six year old loved the pools.Genuine Expedia guest review
Old, outdated, not much bang for the big bucks. Had good food but very poor service. Bellmen were great, views beautiful. Would not stay there again.Genuine Hotels.com guest review
"Incredible iconic hotel. Beautiful property!"
You have to stay at this hotel at least once in your life. The Gold Floor is worth the extra money and makes this an unforgettable experience. The hotel is stunning in beauty and location. The staff is friendly, accommodating, and welcoming. It is close enough to town to walk in but has a great private estate feeling. You have to go here.Genuine Expedia guest review
The Hotel is high quality. It has a very beautiful view. The resturant is a good. But price is high.Genuine Expedia guest review
First class from beginning to end. We really enjoyed the outdoor heated pool and the sushi restaurant was great.Genuine Hotels.com guest review
"A resort hotel by the mountains, lakes & river"
The hotel is beautiful, especially viewing from across the river with the mountain as the backdrop. In its surrounding area, we saw a family of brown bears and a few elks. My wife and I enjoyed very much – the spacious room and food at the dining room. This visit is very rewarding.Genuine Expedia guest review
an absolute delight! We are already talking about when we might go back.Genuine Hotels.com guest review
"The quintessential Banff experience"
If you make it to this little corner of heaven, treat yourself to a stay in one of the most historically significant hotels in Canada. Coming to Banff and not staying at the Fairmont is truly cheating yourself from an amazing experience in a grand hotel. Sure, some of the rooms are rather tight, but they are spotlessly clean and well appointed. Besides, […] you're there for the view!! Make sure you get a room at the back of the hotel which has a picture perfect view of the mountains. Finally, the service here is unparalleled. We splurged on the Gold level room and the quality of service was well worth it. Right from the time of check-in we were treated extremely well - and this with a pre-schooler in tow! No request was deemed too difficult, and we were always well attended to. This is a lovely old hotel and is very well run; treat yourself to an experience travelers from all over the world have experienced for over 100 years. Read moreGenuine Hotels.com guest review
"A great place to stay"
The hotel, although old, it is well maintained. The location is superb, but what was the best feature of my stay was the personnel. It's very well trained, courteous and very helpful. I want to congratulate both them and the management of the hotelGenuine Expedia guest review
Best vacation ever with my kids! Would highly recommend our itinerary. The falls, iceland parkway, jasper, lake louise. Will return.Probably the most beautiful scenery that one will ever see. Great little town. So much to see.Genuine Hotels.com guest review
This is definitely the place to stay if you go to Banff! The hotel is beautiful and it is in a great location.Genuine Expedia guest review
5 STAR PRICES WITH 2 STAR SERVICE. NEVER STAY THERE AGAIN.. NEVER!Genuine Hotels.com guest review
We recently stayed at the Fairmount Banff Springs. It was an amazing experience. The hotel and location were absolutely beautiful. I can't say enough. I have nothing negative to say. Awesome!!Genuine Hotels.com guest review
"Top spot in Banff"
Fantastic experience at the Fairmont Banff Springs for xmas 2012. Staff were wonderful, the hotel was well kept and well equipped.Genuine Expedia guest review
"Beautiful, updated, perfect"
I was a little worried about this reservation when I made it because I saw some questionable reviews, but it was stunning and beautiful! It was just the romantic weekend we were looking for. The restaraunts are fantastic. I thought the italian restaraunt was delicious and classy. Breakfast at the grill was god but WAY to much money, could have had the […] same thing at a golden corral however the views were phenomenal and I guess thats what we were paying for. The hot spring pool was very wonderful. We loved walking and exploring the hotel. Read moreGenuine Hotels.com guest review
Lawrence in reception gets special praise from us. He went above and beyond to make sure my guests on this trip were in a wonderful room.Genuine Hotels.com guest review
Gold level is wonderful! Impeccable service and amenities made for a great stay.Genuine Expedia guest review
"Looking fancy outside, but old insdie"
They really need to renovate their inside. This hotel looks really classic and nice outside, but their interior is at least 30 years old or something. For the price I was paying, I'll go elsewhere next time.Genuine Hotels.com guest review
It wasn't a good experience as I didnt get the rooms confirmed in my booking. I booked two rooms but ended up using One. I had a special needs child with three other kids and the rooms I was given were not adjoining as promised at the time of booking.Genuine Hotels.com guest review
"Banff Springs Hotel review"
We stayed at the Banff Springs Hotel over the Easter long weekend and very much enjoyed our stay. I have been to Banff several times over the years but this is the first time staying at this hotel (or 'castle' as they prefer to be known). The Banff Springs certainly lives up to all expectations of quality and service of a hotel of this stature including […] the remarkable architecture and history. The hotel is incredibly large and sometimes easy to get misdirected but eventually you will find your way around. The grandure of the hotel is amazing and the views of the mountains from all sides is breathtaking. Anyone visiting today will have the same sense of awe as those who stayed in the hotel a hundred years ago. Although the hotel is on the expensive side, it is certainly worth the money if you can afford it. We got an incredible deal through hotels.com though and came out to be less expensive than some of the other hotels in Banff. If your budget allows, you have to treat yourself to this type of luxury at least once. The hotel is owned by the Fairmount resort chain and therefore expect to be treated well. The character of the hotel is amazing with stone and marble throughout and lots of large windows on the main levels to take in the mountain views. Several old pictures adourn the hotel and an abundance of tables, chairs, lighting, and other fixtures that take you back to days gone by. There are still of course the modern amenities as well as shops in the hotel. We really enjoyed the Rundle Lounge and sitting back in large comfortable chairs having a drink and listening to music in the evening. What a way to end a day of hiking. Although we had one of the smaller rooms, it was still large enough for the two of us with a queen sized bed, chairs, table and dresser. The bathroom was on the smaller size but I expected as much being it is an old building. The bed was very comfortable and woke up well rested. In addition to some of the on-site restaurants, there is also Read moreGenuine Hotels.com guest review
"Banff Springs Hotel"
Was so amazing. We stayed here for our "Valentines Celebration" the friday of the long weekend. It was all it is cracked up to be. The bedding is so soft and comfy, the two of us were lights out as soon as our heads hit the pillows!Genuine Hotels.com guest review
Very historic and upscale; however, noisy in the evening. Difficult to get a sound sleep. We traveled with another couple and they were on a different floor and they said the same. We could hear people in the hallway at all hours of the night. Perhaps it is because it is an older hotel. Also, we both got stuck in the elevator at separate times Yikes! […] We both pressed all the buttons but no movement. Pressed the last floor that the elevator opened up on and ran out. I reported it to the front desk and they called to get a maintenance man to repair it. Read moreGenuine Hotels.com guest review
"Banff Springs Hotel Alberta Canada"
We enjoyed our stay, the staff was terrific on every level, but I thought that they lacked a little in the housekeeping department. We noticed that in the eating areas, the cutlery, dishes weren't that clean, tables were sticky, windows were really dirty, and there was a lot of dust on the light fixtures. Our room was the same, clean bedding of course […] but dust and dirt that looked like it had been there for months on surfaces and fixtures. If it were any other hotel I probably wouldn't bother with review but it is not a cheap stay and I think that that should be reflected in the overall maintenance, cleanliness. I also have been there over the decades throughout the different ownerships. I hope the Fairmont group isn't letting one of the most beautiful hotels in the world, not to mention one of Canada's national treasures slip into a lower standard of hospitality. Read moreGenuine Hotels.com guest review
"Nice luxury, unforgettable views"
My husband and I had a wonderful experience here. Paid a little extra for a "view room," which turned out to be on the eighth floor with a great view of Mt Rundle. We stayed for one night only, and also sprang for the fabulous breakfast buffet - worth it only if you want to eat a lot - and the fancy afternoon tea. When they found out we were on our […] honeymoon they gave us a table next to the window and complementary champagne (real champagne)! The service in the Rundle is particularly classy, and the view is unforgettable. I dreamed of staying here since I was a kid and it did not disappoint. Read moreGenuine Expedia guest review
loved itGenuine Hotels.com guest review
"Too noisy and no sleep"
Our room was next to concierge. Booking online appears to result in the worst room on the floor. Very noisy.Genuine Hotels.com guest review
"way too much for way too little"
Beautiful place. Really can not believe you need to pay for parking and wifi at an establishment such as this????Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your honest feedback which we will certainly share with our team. The Fairmont Banff Springs
"This Hotel is over rated."
It took the Valet 45 minutes to find my car and bring it too me. We were there celebrating our anniversary while others were having Christmas parties so we ended up with a full blown fight in the hallway at 1 am on the Friday night and another one at midnight on the Saturday. So if you go during Christmas Party time beware. I also felt given what you […] pay to stay there to pay for everything else is a little over top. You pay to park (no alternative) you pay to use wi-fi, you pay for the use of the Hot tub etc..... Given the setting and what they have i felt that this Hotel is over rated. You get bigger rooms with more thrown in in your cheap family Hotels. On the positive side we enjoyed the outdoor pool. Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you very much for your review. We are truly sorry for your disappointment and will share your review with our team. We do hope that this feedback was shared with our team while you were here and a meaningful gesture of apology was offered. The Fairmont Banff Springs
"Top notcht! As soon as you arrive until you leave"
Magnificent! Extrordinary! Didnt want to leave! Everything about the stay was magical!Genuine Hotels.com guest review
Response by The Fairmont Banff Springs We love knowing that you felt the stay was magical. Please come again. The Fairmont Banff Springs
"Exceptional location, but overpriced"
Of course the hotel has all the magic of its unique and splendid location going for it, and the service is exceptional. However, it is overpriced for the size and amenities of the rooms.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We appreciate your honesty and are sorry that you did not feel value for the size of the guestroom. Given the heritage of the hotel, many of the main building rooms may be smaller than modern standards. We do however have a range of room types available throughout the resort, and we do hope we will see you again. The Fairmont Banff Springs
"Overall a good stay"
Really enjoyed my stay at the banff springs, Could have done with better car park signs and facilities. Pool floor in men's changing rooms, had loads of black bits on from people's feet wasn't cleaned in the 4 hours we were there. But apart from that a good stay awesome views, good roomsGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We have shared this with our operations team at the pool for immediate attention. The Fairmont Banff Springs
"Our Anniversary Stay"
I thought the room would be bigger but was kind of small for my liking. Otherwise, it was an incredible experience. Service was outstanding.Genuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your kind review. We are pleased that you had engaging service and enjoyed your stay overall. The Fairmont Banff Springs
great hotelGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your 5 star review. We appreciate it. The Fairmont Banff Springs
"Less impressed with this visit"
We' e stayed here several times before and even though its rather expensive we've had no complaints. However this time the spa screwed up our reservations ( had a 90min massage and facial booked each) so the nice spa day my husband and I had planned turned into me having to go to a short massage alone. We got no apology or discount of any kind either! […] We also brought our dogs with us so the hotel told us they would send up their doggy package which was suppost to include 2 dog beds and treats. They forgot to do so, then once reminded they left us the empty case of a Costco dog bed (so minus the actual bed) and another random thin blanket (and no treats). Considering how expensive this hotel is, plus the extra charge to bring a dog, this was pretty ghetto! Read moreGenuine Hotels.com guest review
Response by The Fairmont Banff Springs Thank you for your review. We are truly sorry for your experience as it certainly is not our standard. The Willow Stream Spa will be reaching out to you directly as soon as possible with a more suitable apology for the shortfall and we will certainly check with housekeeping as the pet amenities do not seem to be in line with our standards either. Our sincere apologies. The Fairmont Banff Springs
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