"GREAT HOTEL STAY"
Like other reviews I found this hotel to a great hotel. I have no negatives regarding hotel and employeesGenuine Hotels.com guest review
EnjoyedGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for taking the time to leave us a review Larry. We appreciate the 5 stars and hope to see you again real soon!
"Great place great service"
We loved it very clean hotel great service. Very quiet.Genuine Expedia guest review
"Very Enjoyable Stay"
This hotel was one of the nicest and cleanest hotels I have EVER stayed in. We had to check in very late and the staff was very polite and accommodating. The room was very clean, bed was comfortable, and breakfast was delicious. The only negative thing I could say is I had a difficult time getting the lotion, cream rinse and shampoo out of the bottles. […] I wish this hotel was in a ;location that I would have a reason to come back because I would most definitely would do so! Thank you Holliday Inn and staff for an enjoyable stay! Read moreGenuine Expedia guest review
"Best service ever!!!"
My husband and I were visiting family and stayed at this hotel for three nights. The room was clean and comfortable but the best part of our stay was the friendly staff. From the very friendly lady who made sure that the breakfast items were hot and didn't run out, to the great Housekeeping staff, to the extremely friendly and helpful front desk staff. […] With all of the road construction in the area it was a little difficult to get to the hotel but that will end and it was well worth the small effort to get there. We will definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you so much for the kind words Sandy S! Our staff loves to hear that the hard work they do is being appreciated by our guests. The road construction is scheduled to end in August of this year. We look forward to seeing you again on your next visit.
It was very clean and nice!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for leaving us a review Kath! Glad to know you had a good time while staying with us for the dance competition. We look forward to seeing you next year!
Great hotel staff - friendly and helpful. Clean. While it is near major roads it is set back among residential areas so a bit hard to find at night. Otherwise, just great.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for the kind review Lynn. Our staff strives to make everyone feel comfortable and happy. We hope to see you again in the future.
We were visiting for a family event and people at the hotel were very kind, friendly, and helpful. The only drawback was finding the location and road construction in the area - both beyond the control of the hotel and management. Would recommend this facility.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for taking the time to leave us a review Linda. Luckily the construction is due to be done by August of this year. We hope to see you again next time you are in town!
"Staff makes it decent"
This hotel is in the middle of nowhere. I had to turn around to find the entrance. There was not a sign. I circled the hotel completely looking for the front door. It has a covered driveway entrance but it looks like a back door. The woman working at the desk was very helpful and nice. I asked for a quiet location room and she moved me but the neighbors […] were loud until 2 in the morning. (probably should have stayed by the elevator). The room was fine, but the desk chair was visibly worn and the shower floor was a bit dirty. Breakfast was on the limited side of a typical free breakfast hotel. I would stay at the nearby Hampton next time. Read moreGenuine Hotels.com guest review
The staff was very friendly and helpful with directions. The exercise equipment was in great condition. The only down side was the heater was set a bit high for the space so it was pretty warm in there.Genuine Hotels.com guest review
Very welcoming, it was a terribly cold -22 night, and it was great to have a comfortable roomGenuine Expedia guest review
clean quiet and friendlyGenuine Hotels.com guest review
One of the best motels I've ever stayed in!!Genuine Hotels.com guest review
Stayed 2 nights. Very close to Aurora Metra. Very close to shops/restaurants. Currently there is some mild road construction. Staff was very friendly. Room was clean and comfortable.Genuine Expedia guest review
"Room was filthy!!"
It seemed like they do not own a vacuum. The carpeting was filthy! The front desk person was sitting in the lounge when I arrived watching TV. I stood at the front desk for several brief minutes until I poked my head around to see what they were doing.Genuine Hotels.com guest review
"Nice hotel, miserable bed."
The hotel is very nice. Staff is friendly, rooms are clean and the breakfast is good. Unfortunately, the beds are rock hard and we found it very difficult to sleep.Genuine Expedia guest review
Hotel was ok. Pull out bed was horrible and should have been thrown out long ago. Not fit for sleeping on. Breakfast was marginal. Staff was very nice. We're promised a crib, but after we checked in and were waiting in our room for it, we were told they didn't have any. Very disappointed in overall experienceGenuine Hotels.com guest review
This hotel was chosen for us by my brother and sister in law for the weekend of their wedding. We were pleasantly surprised at how nice the hotel was. The pool was a nice warm temperature, the staff was exceptionally nice and welcoming and the breakfast in the morning was quick and tasty. The beds were pretty comfortable, as far as hotel beds go, and […] the room was nice and clean. Overall we'd definitely stay here again! Read moreGenuine Hotels.com guest review
"Business/pleasure trip with family"
Very convenient location which is not far from the interstate, with many choices to eat, the rooms were clean, comfortable and functional....but the main attraction of this hotel is the friendly and efficient staff....they made the stay very comfortable and enjoyable.....would stay there again just for that reason!Genuine Expedia guest review
"Friendly hotel staff"
We found the hotel to be clean, well-maintained, and perfectly adequate for our 4-night stay. The hotel staff were quite friendly and helpful. My daughter happened to mention when we checked in that she liked a particular series of movies based on a well-known series of books. When the man behind the front desk brought some extra pillows to our room, […] he also had one of those books with him (which the hotel happened to keep in its collection of reading materials for guests). That kind of thoughtful extra service is pretty rare in most hotels. Cudos to the staff at Holiday Inn Express Hotel & Suites Chicago-Oswego! Read moreGenuine Hotels.com guest review
"Very Good Hotel for the price! Ayos dito! : )"
Everything was nice, from the staff to the accommodation,pool & breakfast, was very good. my family enjoyed our stay there. a little bit of travel from downtown Chicago but just a short drive from Chicago Premium outlet which my wife liked! overall, it was a very good experience for us in this hotel... Ayos dito! : )Genuine Expedia guest review
"Nice hotel for a night"
Service was wonderful. The only thing that I did not like about the room was the fact that that the sink and mirror were outside of the bathroom. If our son had stayed in the room with us, it would have been very inconvenient.Genuine Expedia guest review
We were in the city visiting a terminal family member. Because of this we were not able to enjoy all the hotel had to offer such as the rec room and the pool. Both looked very inviting. Our room was very comfortable and clean. All of the staff was nice. The breakfast was awesome. The lady overseeing the breakfast that morning was very friendly and when […] she learned we had quite a few rooms of people made sure that even tho we were quite close to the end of breakfast that all of us and the other guests had enough to eat. I would definitely recommend the place. Read moreGenuine Hotels.com guest review
Friendly staff- very clean hotel. Rates were reasonable as well. Will stay here again if in town.Genuine Hotels.com guest review
The hotel is remote, food places and bars are not close and require quite a drive. Condition of the hotel could be better.Genuine Hotels.com guest review
"Great hotel for anyone."
Loved the staff and the room was very comfortable. The Expedia price as great and it was located right where I needed. Breakfast was better than most and the fitness room had up to date equipment. Pool was small but clean and had a nice atmosphere.Genuine Expedia guest review
"Holiday inn express helping hands"
customer service was great, food great, clean, when we came in at 11.30 pm the person leaving from his shift stayed to help out for three groups came in at the same time. plus he helped a couple get a room for the next night on there unplanned trip how ow some is that.Genuine Expedia guest review
The staff were helpful and courteous. The room met our needs.Genuine Expedia guest review
This hotel had very nice, clean amenities but the service stole the show!Genuine Hotels.com guest review
This place was decent. The blankets were a little flimsy, so you may have to crank up the heat before you go to bed. And since there are only two settings of the heater (high and low), you'll have to stumble over in the middle of the night to turn it off after you wake up sweating and dehydrated. If you request additional blankets, be sure to do so […] during the day. There is only one person working the desk at night, so you'll have to wonder down to the lobby at 1:00 a.m. to pick them up yourself. Oh, and they don't supply conditioner or lotion in the bathrooms. But the staff was very nice and helpful. The pool and jacuzzi was small but well kept. And the continental breakfast was nice! They have a really cool pancake maker that does a very good job. Also, to go cups are provided in case you wish to bring your coffee or tea on the road. Read moreGenuine Hotels.com guest review
"Stay was fine"
Nice breakfast, indoor pool the kids loved, nice staffGenuine Expedia guest review
"Better than Excellent"
09/05/14 Dick G West Lafayette, Indiana
The Holiday Inn Express in Oswego, IL is a totally renovated Green property for both general and business travel. Enjoy Internet, WI-FI and FAX in your ultra-clean room with comfortable beds, fridge, and microwave. Better yet, savor a wide variety of complimentary breakfast foods in a convenient lobby setting. Attentive and efficient staff, especially Jessica at the Front Desk, will transform your stay from excellent to superior. That's the best!
"Nice quiet hotel"
09/01/14 Jan M Saint Louis, Missouri
This hotel is near Hwy 30 in Oswego. The entrance is off of 5th Street. We found it through trip advisor when looking for a place to stay near Montgomery. It is In the far western Chicago suburbs. It is more for people either working in the area or visiting relatives nearby since it's not near major roads going to downtown Chicago and you have a maze of roads to travel from I55 to get there. We had an event to attend near the location which is why we chose the hotel. It looks to be fairly new. The rooms were clean and comfortable and the hotel looked well taken care of. We had a king bed which was comfortable. The free breakfast had some good options and Wifi was free. The staff was pleasant and friendly. It is quiet. There are fast food restaurants and some shopping nearby... Grocery stores, drug stores, etc. There is also a restaurant called Grandma's Table nearby where we had a wonderful gyros dinner that was very reasonable. We would definitely go back when in the area again.
"Far enough from the big city, but still close."
08/23/14 DonkArizona Arizona
Stayed here visiting family. Wanted to stay in Chicago without going into the big city and traffic. Easy to get to the train station going into Chicago to avoid the toll roads, traffic, and parking problems. Elevator was broken upon arrival but was fixed that night as promised. Comfortable beds but a lot of noise coming from the rooms above us early in the morning. Upper floor would take care of that problem. Plenty of choices for eating close by. Area streets were under construction but hotel has no control over that. Would stay here again when visiting the area.
"Tom made this an awesome stay!"
08/18/14 3Darnel Villa Grove, Illinois
Tom greeted us when we arrived at the front desk, what a nice person to be greeted by! We Let him know our daughter had just moved to the area and we would be visiting them often, and he gave us his card and offer help with what ever we needed! Now about the hotel, very nice area, quiet area, a lot of things to do close by, and restaurant to try! The rooms were very nice and clean, fridge, micro wave, and the hotel is very quiet. The breakfast area is very nicely laid out and they had great coffee! Thanks again, and we will being seeing you soon!
"Set Your Expectations Low"
08/17/14 Golfman1001 Decatur, Georgia
We stayed with our girls at the HIE in Oswego. Booked a suite with a queen bed and a pull out couch. The pull out bed mattress was way too thin. The comforter they gave us had holes in it. The bathroom was not clean. The hotel common areas and room smelled bad. Overall, so terrible that it was laughable.
"Nice hotel in Quiet Location"
08/05/14 JamaicaSun27 Bloomington, il
We stayed here for a family trip to Raging Waves Water Park (15min drive). We choose this place because of its location to park, price and the free breakfast. The hotel itself is in very good condition. Staff was very friendly and helpful. Rooms were very clean and quiet. Looks like the recently put in new carpet in hallways and in lobby. The breakfast was your typical Holiday Inn Express breakfast, no complaints. Hotel location is pretty interesting. it is right next to residential district and no much around within walking distance. There are a bunch of chain restaurants within a couple miles though. If we do the family water park trip again, we will definitely consider staying here.
"Awesome Hotel and Awesome staff!"
03/28/14 Ivan F Mattoon, Illinois
I stayed at the Holiday Inn Express & Suites Chicago-Oswego on March 11th and was very pleased with my stay. From the moment I walked in I was greeted with the smiles of 2 very friendly employees at the front desk. They were very nice and ensured that I was getting the rooms that I preferred. I had asked for certain rooms adjoining. We got checked in and went to the rooms. We came back down to get our luggage and got off of the elevator on the first floor to the smell of homemade cookies. I asked the desk workers about the smell and she said "yes I just took them out of the oven. Help yourselves"! It's the little things in life that really help for a pleasant stay, such as a smile signaling the employees are happy with their job and of course the smell of home cookies go a long way, too!
"Don't let the outside color fool you"
03/26/14 Sheryl S Moweaqua, Illinois
The outside color of this hotel almost deterred me from stopping. The color is not a good choice for this good hotel. The staff was very good and on my needs as if I was their only guest. The room was the perfect size. Bed was great and the pillow options were probably the best I have had. The entire space was very well maintained. The price for my single night was very comparable to other hotels in the area. I would recommend it to business travelers for sure
"Friendly, helpful staff"
01/29/14 akaSparky Yorba Linda, California
This hotel is conveniently close to our Chicago relatives and the staff couldn't have been nicer. The weather was turning brutally cold, but inside the hotel it was always pleasantly comfortable. Our room was a bit tired and could use a little refurbishing, but it was clean, and housekeeping does a fine job. The bed was extremely firm; almost too much. We had a studio on the 3rd floor so it was quiet even though there were quite a few people staying there during the Christmas holiday. The heaters in the hotel rooms do not have thermostats only high/low settings. We ended up turning the heater off at night and that worked OK for us. The complimentary breakfast was very good and the attendant kept it well-stocked and tidy.
01/16/14 ed f Aurora, Illinois
Excellent experience at hotel. Good location near shopping, etc. Room was spacious and clean. TV coverage was great, lots of channels. Near an nice lake park that is great for runners. There was road construction in the area, but it was passable.
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