"Best service ever!!!"
My husband and I were visiting family and stayed at this hotel for three nights. The room was clean and comfortable but the best part of our stay was the friendly staff. From the very friendly lady who made sure that the breakfast items were hot and didn't run out, to the great Housekeeping staff, to the extremely friendly and helpful front desk staff. […] With all of the road construction in the area it was a little difficult to get to the hotel but that will end and it was well worth the small effort to get there. We will definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you so much for the kind words Sandy S! Our staff loves to hear that the hard work they do is being appreciated by our guests. The road construction is scheduled to end in August of this year. We look forward to seeing you again on your next visit.
It was very clean and nice!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for leaving us a review Kath! Glad to know you had a good time while staying with us for the dance competition. We look forward to seeing you next year!
Great hotel staff - friendly and helpful. Clean. While it is near major roads it is set back among residential areas so a bit hard to find at night. Otherwise, just great.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for the kind review Lynn. Our staff strives to make everyone feel comfortable and happy. We hope to see you again in the future.
We were visiting for a family event and people at the hotel were very kind, friendly, and helpful. The only drawback was finding the location and road construction in the area - both beyond the control of the hotel and management. Would recommend this facility.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for taking the time to leave us a review Linda. Luckily the construction is due to be done by August of this year. We hope to see you again next time you are in town!
"Staff makes it decent"
This hotel is in the middle of nowhere. I had to turn around to find the entrance. There was not a sign. I circled the hotel completely looking for the front door. It has a covered driveway entrance but it looks like a back door. The woman working at the desk was very helpful and nice. I asked for a quiet location room and she moved me but the neighbors […] were loud until 2 in the morning. (probably should have stayed by the elevator). The room was fine, but the desk chair was visibly worn and the shower floor was a bit dirty. Breakfast was on the limited side of a typical free breakfast hotel. I would stay at the nearby Hampton next time. Read moreGenuine Hotels.com guest review
The staff was very friendly and helpful with directions. The exercise equipment was in great condition. The only down side was the heater was set a bit high for the space so it was pretty warm in there.Genuine Hotels.com guest review
Very welcoming, it was a terribly cold -22 night, and it was great to have a comfortable roomGenuine Expedia guest review
clean quiet and friendlyGenuine Hotels.com guest review
One of the best motels I've ever stayed in!!Genuine Hotels.com guest review
Stayed 2 nights. Very close to Aurora Metra. Very close to shops/restaurants. Currently there is some mild road construction. Staff was very friendly. Room was clean and comfortable.Genuine Expedia guest review
"Room was filthy!!"
It seemed like they do not own a vacuum. The carpeting was filthy! The front desk person was sitting in the lounge when I arrived watching TV. I stood at the front desk for several brief minutes until I poked my head around to see what they were doing.Genuine Hotels.com guest review
"Nice hotel, miserable bed."
The hotel is very nice. Staff is friendly, rooms are clean and the breakfast is good. Unfortunately, the beds are rock hard and we found it very difficult to sleep.Genuine Expedia guest review
Hotel was ok. Pull out bed was horrible and should have been thrown out long ago. Not fit for sleeping on. Breakfast was marginal. Staff was very nice. We're promised a crib, but after we checked in and were waiting in our room for it, we were told they didn't have any. Very disappointed in overall experienceGenuine Hotels.com guest review
This hotel was chosen for us by my brother and sister in law for the weekend of their wedding. We were pleasantly surprised at how nice the hotel was. The pool was a nice warm temperature, the staff was exceptionally nice and welcoming and the breakfast in the morning was quick and tasty. The beds were pretty comfortable, as far as hotel beds go, and […] the room was nice and clean. Overall we'd definitely stay here again! Read moreGenuine Hotels.com guest review
"Business/pleasure trip with family"
Very convenient location which is not far from the interstate, with many choices to eat, the rooms were clean, comfortable and functional....but the main attraction of this hotel is the friendly and efficient staff....they made the stay very comfortable and enjoyable.....would stay there again just for that reason!Genuine Expedia guest review
"Friendly hotel staff"
We found the hotel to be clean, well-maintained, and perfectly adequate for our 4-night stay. The hotel staff were quite friendly and helpful. My daughter happened to mention when we checked in that she liked a particular series of movies based on a well-known series of books. When the man behind the front desk brought some extra pillows to our room, […] he also had one of those books with him (which the hotel happened to keep in its collection of reading materials for guests). That kind of thoughtful extra service is pretty rare in most hotels. Cudos to the staff at Holiday Inn Express Hotel & Suites Chicago-Oswego! Read moreGenuine Hotels.com guest review
"Very Good Hotel for the price! Ayos dito! : )"
Everything was nice, from the staff to the accommodation,pool & breakfast, was very good. my family enjoyed our stay there. a little bit of travel from downtown Chicago but just a short drive from Chicago Premium outlet which my wife liked! overall, it was a very good experience for us in this hotel... Ayos dito! : )Genuine Expedia guest review
"Nice hotel for a night"
Service was wonderful. The only thing that I did not like about the room was the fact that that the sink and mirror were outside of the bathroom. If our son had stayed in the room with us, it would have been very inconvenient.Genuine Expedia guest review
We were in the city visiting a terminal family member. Because of this we were not able to enjoy all the hotel had to offer such as the rec room and the pool. Both looked very inviting. Our room was very comfortable and clean. All of the staff was nice. The breakfast was awesome. The lady overseeing the breakfast that morning was very friendly and when […] she learned we had quite a few rooms of people made sure that even tho we were quite close to the end of breakfast that all of us and the other guests had enough to eat. I would definitely recommend the place. Read moreGenuine Hotels.com guest review
Friendly staff- very clean hotel. Rates were reasonable as well. Will stay here again if in town.Genuine Hotels.com guest review
The hotel is remote, food places and bars are not close and require quite a drive. Condition of the hotel could be better.Genuine Hotels.com guest review
"Great hotel for anyone."
Loved the staff and the room was very comfortable. The Expedia price as great and it was located right where I needed. Breakfast was better than most and the fitness room had up to date equipment. Pool was small but clean and had a nice atmosphere.Genuine Expedia guest review
"Holiday inn express helping hands"
customer service was great, food great, clean, when we came in at 11.30 pm the person leaving from his shift stayed to help out for three groups came in at the same time. plus he helped a couple get a room for the next night on there unplanned trip how ow some is that.Genuine Expedia guest review
The staff were helpful and courteous. The room met our needs.Genuine Expedia guest review
This hotel had very nice, clean amenities but the service stole the show!Genuine Hotels.com guest review
This place was decent. The blankets were a little flimsy, so you may have to crank up the heat before you go to bed. And since there are only two settings of the heater (high and low), you'll have to stumble over in the middle of the night to turn it off after you wake up sweating and dehydrated. If you request additional blankets, be sure to do so […] during the day. There is only one person working the desk at night, so you'll have to wonder down to the lobby at 1:00 a.m. to pick them up yourself. Oh, and they don't supply conditioner or lotion in the bathrooms. But the staff was very nice and helpful. The pool and jacuzzi was small but well kept. And the continental breakfast was nice! They have a really cool pancake maker that does a very good job. Also, to go cups are provided in case you wish to bring your coffee or tea on the road. Read moreGenuine Hotels.com guest review
"Stay was fine"
Nice breakfast, indoor pool the kids loved, nice staffGenuine Expedia guest review
"no to bad"
the hotel was good just the location was a little hide but at good neighborhoodGenuine Expedia guest review
"Awesome Hotel and Awesome staff!"
03/28/14 Ivan F Mattoon, Illinois
I stayed at the Holiday Inn Express & Suites Chicago-Oswego on March 11th and was very pleased with my stay. From the moment I walked in I was greeted with the smiles of 2 very friendly employees at the front desk. They were very nice and ensured that I was getting the rooms that I preferred. I had asked for certain rooms adjoining. We got checked in and went to the rooms. We came back down to get our luggage and got off of the elevator on the first floor to the smell of homemade cookies. I asked the desk workers about the smell and she said "yes I just took them out of the oven. Help yourselves"! It's the little things in life that really help for a pleasant stay, such as a smile signaling the employees are happy with their job and of course the smell of home cookies go a long way, too!
"Don't let the outside color fool you"
03/26/14 Sheryl S Moweaqua, Illinois
The outside color of this hotel almost deterred me from stopping. The color is not a good choice for this good hotel. The staff was very good and on my needs as if I was their only guest. The room was the perfect size. Bed was great and the pillow options were probably the best I have had. The entire space was very well maintained. The price for my single night was very comparable to other hotels in the area. I would recommend it to business travelers for sure
"Friendly, helpful staff"
01/29/14 akaSparky Yorba Linda, California
This hotel is conveniently close to our Chicago relatives and the staff couldn't have been nicer. The weather was turning brutally cold, but inside the hotel it was always pleasantly comfortable. Our room was a bit tired and could use a little refurbishing, but it was clean, and housekeeping does a fine job. The bed was extremely firm; almost too much. We had a studio on the 3rd floor so it was quiet even though there were quite a few people staying there during the Christmas holiday. The heaters in the hotel rooms do not have thermostats only high/low settings. We ended up turning the heater off at night and that worked OK for us. The complimentary breakfast was very good and the attendant kept it well-stocked and tidy.
01/16/14 ed f Aurora, Illinois
Excellent experience at hotel. Good location near shopping, etc. Room was spacious and clean. TV coverage was great, lots of channels. Near an nice lake park that is great for runners. There was road construction in the area, but it was passable.
"My stay in Oswego"
12/08/13 Lwh987 Springfield, Illinois
I enjoyed my stay at holiday inn Oswego. If I had to guess this isn't a originally built holiday inn yet a revamped older hotel. I travel often and the rooms were on average with most others. My only complaint stems from other tenants running up and down halls all hours day and night. I called front desk matter was resolved but started up again next day while I was trying to sleep. Overall nice stay though!
"had a great stay"
11/25/13 Jeff N Rochelle, Illinois
The hotel is very clean, Anita and the staff are great people they treated us like family. pool area is clean bed is comfortable they also have a good breakfast I had a great time in Oswego. I will let my friends know is is a great stay if they ever make it to Oswego
"Nice place with good people"
11/11/13 gsmitty422 St. Francisville, Illinois
My kids and I stay here several nights a month. We really like it. The staff is very nice, both daytime and evening shift, and accommodating. The rooms are clean and comfortable. The breakfast is average or a little above for "continental" style as they do have some hot options.Pool area is clean and well kept. Manager Anita is very easy to work with if you have extended stay needs as well. The roll-away and pull-out beds aren't very comfortable, but then again, they never are no matter where you go!
10/09/13 pgbowl Pennsylvania
Wonderful place to stay. Was here with a large group of people. Staff was friendly and helped us with anything we needed. They allowed us to socialize in the area where the breakfast was served during the evening. Rooms were very clean, a great place to stay. Would stay here again if I am in the area.
09/05/13 Bill A Pensacola, Florida, United States
Clean, well kept rooms; friendly, helpful staff; fine ammenities! This was one of the finest motels I have ever stayed in!! It was a bit of a trick getting to it what with the road construction close by, but definitely worth the effort!
"felt like home"
08/11/13 tamtam65 Sandwich IL
My husband had back surgery in Illinois but we live in Florida. I am so happy that we chose this hotel to stay at for his recovery. We were there for approx 2 weeks, and we felt sad when we left. The manager Anita, Tom, and the girls at the front desk and there was a couple of men too. I regretfully don't remember all of their names, but they were all like a family. The maintenance man, Dave was also exceptional. We have family there in Illinois and that is now going to be our new home away from home. They all went above and beyond to make my husband comfortable and me as well. I would recommend this hotel to anyone and everyone. I was told that all of the employees have been there a long time. I can definately see why. Thankyou again staff at Holiday Inn Express I look so very forward to our return in October. I also want to compliment the housekeeping staff. Due to our situation, we were kind of a pain in the butt about when they came to clean our room, and they were more than happy to work around us.
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