one of the best hotels that I stayed inGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you so much for taking the time to leave us a review. We love hearing your comment and will pass it along to the staff. Thanks again and we hope to see you again in the near future!
"It was convenient to what we were there for"
ice machine on 3rd floor did not operate reported it 2 times light in room 340 hung from the ceiling all else was ok good was better than average hostess was very nice all in all a good stayGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for taking the time to leave us a review murry. I apologize that your stay with us was not up to the standards we set for every one of our guests. When maintenance issues occur we always try to get them fixed in as timely a manner as possible. We hope during your travels that you are able to stay with us again.
"GREAT HOTEL STAY"
Like other reviews I found this hotel to a great hotel. I have no negatives regarding hotel and employeesGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego John, thank you for taking the time to leave us a review. We really appreciate the comments and hope to see you again real soon!
EnjoyedGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for taking the time to leave us a review Larry. We appreciate the 5 stars and hope to see you again real soon!
"Not bad for the area, I guess"
I picked this hotel, die yo business in the area and other available options were off beaten path or less-than-desirable. This hotel is OK, honestly. Frankly, for an HI Express I would have expected more. Saw comments about beds...they're not top shelf but comfortable enough to sleep in. Breakfast was decent. My biggest issue was the cleanliness of […] bathroom... hair on the tub and someone had clearly smoked A LOT in the bathroom. Bottom line, given choices I'd probably cautiously stay again. But my wife would check out in a heartbeat had she been along. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for leaving us a review JS. I apologize that the cleanliness of the room was not up to our normal standards, those issues should not have been there. We pride ourselves on running a very clean facility and feedback like yours only helps us improve on any areas that might need to be double checked. We hope you do choose to stay with us again.
"Great place great service"
We loved it very clean hotel great service. Very quiet.Genuine Expedia guest review
"Very Enjoyable Stay"
This hotel was one of the nicest and cleanest hotels I have EVER stayed in. We had to check in very late and the staff was very polite and accommodating. The room was very clean, bed was comfortable, and breakfast was delicious. The only negative thing I could say is I had a difficult time getting the lotion, cream rinse and shampoo out of the bottles. […] I wish this hotel was in a ;location that I would have a reason to come back because I would most definitely would do so! Thank you Holliday Inn and staff for an enjoyable stay! Read moreGenuine Expedia guest review
"Best service ever!!!"
My husband and I were visiting family and stayed at this hotel for three nights. The room was clean and comfortable but the best part of our stay was the friendly staff. From the very friendly lady who made sure that the breakfast items were hot and didn't run out, to the great Housekeeping staff, to the extremely friendly and helpful front desk staff. […] With all of the road construction in the area it was a little difficult to get to the hotel but that will end and it was well worth the small effort to get there. We will definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you so much for the kind words Sandy S! Our staff loves to hear that the hard work they do is being appreciated by our guests. The road construction is scheduled to end in August of this year. We look forward to seeing you again on your next visit.
It was very clean and nice!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for leaving us a review Kath! Glad to know you had a good time while staying with us for the dance competition. We look forward to seeing you next year!
Great hotel staff - friendly and helpful. Clean. While it is near major roads it is set back among residential areas so a bit hard to find at night. Otherwise, just great.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for the kind review Lynn. Our staff strives to make everyone feel comfortable and happy. We hope to see you again in the future.
We were visiting for a family event and people at the hotel were very kind, friendly, and helpful. The only drawback was finding the location and road construction in the area - both beyond the control of the hotel and management. Would recommend this facility.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Chicago-Oswego Thank you for taking the time to leave us a review Linda. Luckily the construction is due to be done by August of this year. We hope to see you again next time you are in town!
"Staff makes it decent"
This hotel is in the middle of nowhere. I had to turn around to find the entrance. There was not a sign. I circled the hotel completely looking for the front door. It has a covered driveway entrance but it looks like a back door. The woman working at the desk was very helpful and nice. I asked for a quiet location room and she moved me but the neighbors […] were loud until 2 in the morning. (probably should have stayed by the elevator). The room was fine, but the desk chair was visibly worn and the shower floor was a bit dirty. Breakfast was on the limited side of a typical free breakfast hotel. I would stay at the nearby Hampton next time. Read moreGenuine Hotels.com guest review
The staff was very friendly and helpful with directions. The exercise equipment was in great condition. The only down side was the heater was set a bit high for the space so it was pretty warm in there.Genuine Hotels.com guest review
Very welcoming, it was a terribly cold -22 night, and it was great to have a comfortable roomGenuine Expedia guest review
clean quiet and friendlyGenuine Hotels.com guest review
One of the best motels I've ever stayed in!!Genuine Hotels.com guest review
Stayed 2 nights. Very close to Aurora Metra. Very close to shops/restaurants. Currently there is some mild road construction. Staff was very friendly. Room was clean and comfortable.Genuine Expedia guest review
"Room was filthy!!"
It seemed like they do not own a vacuum. The carpeting was filthy! The front desk person was sitting in the lounge when I arrived watching TV. I stood at the front desk for several brief minutes until I poked my head around to see what they were doing.Genuine Hotels.com guest review
"Nice hotel, miserable bed."
The hotel is very nice. Staff is friendly, rooms are clean and the breakfast is good. Unfortunately, the beds are rock hard and we found it very difficult to sleep.Genuine Expedia guest review
Hotel was ok. Pull out bed was horrible and should have been thrown out long ago. Not fit for sleeping on. Breakfast was marginal. Staff was very nice. We're promised a crib, but after we checked in and were waiting in our room for it, we were told they didn't have any. Very disappointed in overall experienceGenuine Hotels.com guest review
This hotel was chosen for us by my brother and sister in law for the weekend of their wedding. We were pleasantly surprised at how nice the hotel was. The pool was a nice warm temperature, the staff was exceptionally nice and welcoming and the breakfast in the morning was quick and tasty. The beds were pretty comfortable, as far as hotel beds go, and […] the room was nice and clean. Overall we'd definitely stay here again! Read moreGenuine Hotels.com guest review
"Business/pleasure trip with family"
Very convenient location which is not far from the interstate, with many choices to eat, the rooms were clean, comfortable and functional....but the main attraction of this hotel is the friendly and efficient staff....they made the stay very comfortable and enjoyable.....would stay there again just for that reason!Genuine Expedia guest review
"Friendly hotel staff"
We found the hotel to be clean, well-maintained, and perfectly adequate for our 4-night stay. The hotel staff were quite friendly and helpful. My daughter happened to mention when we checked in that she liked a particular series of movies based on a well-known series of books. When the man behind the front desk brought some extra pillows to our room, […] he also had one of those books with him (which the hotel happened to keep in its collection of reading materials for guests). That kind of thoughtful extra service is pretty rare in most hotels. Cudos to the staff at Holiday Inn Express Hotel & Suites Chicago-Oswego! Read moreGenuine Hotels.com guest review
"Very Good Hotel for the price! Ayos dito! : )"
Everything was nice, from the staff to the accommodation,pool & breakfast, was very good. my family enjoyed our stay there. a little bit of travel from downtown Chicago but just a short drive from Chicago Premium outlet which my wife liked! overall, it was a very good experience for us in this hotel... Ayos dito! : )Genuine Expedia guest review
"Nice hotel for a night"
Service was wonderful. The only thing that I did not like about the room was the fact that that the sink and mirror were outside of the bathroom. If our son had stayed in the room with us, it would have been very inconvenient.Genuine Expedia guest review
We were in the city visiting a terminal family member. Because of this we were not able to enjoy all the hotel had to offer such as the rec room and the pool. Both looked very inviting. Our room was very comfortable and clean. All of the staff was nice. The breakfast was awesome. The lady overseeing the breakfast that morning was very friendly and when […] she learned we had quite a few rooms of people made sure that even tho we were quite close to the end of breakfast that all of us and the other guests had enough to eat. I would definitely recommend the place. Read moreGenuine Hotels.com guest review
Friendly staff- very clean hotel. Rates were reasonable as well. Will stay here again if in town.Genuine Hotels.com guest review
The hotel is remote, food places and bars are not close and require quite a drive. Condition of the hotel could be better.Genuine Hotels.com guest review
"Great hotel for anyone."
Loved the staff and the room was very comfortable. The Expedia price as great and it was located right where I needed. Breakfast was better than most and the fitness room had up to date equipment. Pool was small but clean and had a nice atmosphere.Genuine Expedia guest review
"Holiday inn express helping hands"
customer service was great, food great, clean, when we came in at 11.30 pm the person leaving from his shift stayed to help out for three groups came in at the same time. plus he helped a couple get a room for the next night on there unplanned trip how ow some is that.Genuine Expedia guest review
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