If you could add another 4 slice toaster it would speed things up at the breakfast bar.... guests are waiting and there is only 1 toaster....Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S We appreciate you taking the time to write a review with such a great score we will definitely bring your suggestion forward Operations Manager
The staff never helped me with any of my requests the coffee in the lobby was cold and the staff did nothing about it. My tv in my room I thought was not working I asked front desk for help and no one came.I have stayed in other Joliday Inns But I will NEVER stay here again.The Best Western Premier Inn is a way better hotel.Genuine Hotels.com guest review
GREAT HOTEL WILL GO BACKGenuine Hotels.com guest review
"Good hotel, I am satisfied."
Staff is nice. The room is clean. It worth the money.Genuine Expedia guest review
"This holiday inn sucks"
The worst holiday inn I have stayed in thus far. Very very poor service.Genuine Hotels.com guest review
Great hotel, especially when you are a member. Great location. There are several restaurants in the area that are in walking distance.Genuine Hotels.com guest review
"Great place to stay"
The only reason I would limit the 5 star rating in any way that the room had a strange smell upon entering it. It was something that we became accustomed to after awhile. The beds and pillows were wonderful. I would definetly go there again.Genuine Expedia guest review
"Canadian Trip Night One"
The bed was very comfortable. Front desk clerk was friendly and helpful. I've had better "free" breakfasts as the eggs were watery here as well as fewer options than most.Genuine Expedia guest review
"nice room bad sleep"
The room was fine, breakfast bar is good, the only issue was a car alarm going off 3 times during the night. Not sure whose car but this definitely disturbed our sleep.Genuine Hotels.com guest review
"Nice little break"
Stayed at this hotel one night and everything was great. Rooms were clean beds were very comfortable and staff pleasant and effecient. The only reason i would stay anywhere else is because of its location to the LRT stations. Which for many is not an issue.Genuine Hotels.com guest review
"The Perfect Spot"
When ever I come to Calgary the Holiday Inn Express on Lake Fraser Drive is my personal favorite. The staff are so pleasant, the rooms are everything I need, and I always enjoy my stay.Genuine Hotels.com guest review
loved the rooms and the pool was wonderful. The desk clerk let us stay in pool until 11 as we got there at 9:45. was great as really needed to relax.Genuine Hotels.com guest review
My fiancé and I stayed at this hotel for one night. At about 1 am we heard loud banging on the room door next to us with a man trying to get in his room. Our dogs would bark everytime he would bang on the door and tell. I went out to ask him to keep it down he was clearly drunk. He cursed at me and called me names. My fiancé got up to see what Was going […] on as he heard what this man had said to me. The man continued to insult me and my fiancé..he then tried to punch my fiancé who had to defend himself. I called the front desk to ask them to do something about this. Nothing was done and a half hour later the drunk man came back kicking the door and telling and threatening to hurt my fiancé. My fiancé confronted him and tried levelling with him. The drunk then asked him to have a beer or drugs which my fiancé does not do. He tried to come into our room. Then started getting mad at him. He lunged again at my fiancé who then defended himself again. This mans wife finally opened the door and took him inside. The hotel did absolutely nothing to fix this situation or make us feel safe. I would not recommend this hotel to anyone. Ever. Read moreGenuine Expedia guest review
"Looks like we got the worst room on the floor"
The hotel is not a bad hotel, it is what you expect from a Holiday Inn Express. Not sure if it was because of the discounted rate or what but even though the hotel was not fully booked - they gave me the room that had the elevators basically in my room. The room wrapped around the elevator shaft and was so NOISY it was brutal. The heat couldn't be controlled […] either - off or on and it was so hot in the room I couldn't breathe. Definitely not a good stay! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S Dear Helen, Thank you for taking the time to wrie a review on your stay with us at The Holiday Inn Express. We strive to ensure all our guests needs are met to above satisfactory I am sorry we did not meet youurs d ue to the location of your room , and the level of temperature you described . I do hope that you will give us another oppurtunity to show you our hospitality promise are kept . I would aslo like to take this opputunity to suggest that for all reservations being made have a special request indicated on the reservation that you would like a room away from "elevators or ice machines to eleviate any possibility of a noisy elevator again. Once again thank you for taking the time to write as we do sincerely appreciate the time you have taken Hotel Management
averageGenuine Hotels.com guest review
"Nice clean hotel."
Every thing was except tv signal was bad on some channelsGenuine Expedia guest review
"Nice clean hotel."
Every thing was except tv signal was bad on some channelsGenuine Expedia guest review
Had a very nice stay and a lovely time, nice pool and facilities.Genuine Expedia guest review
We arrived late and did not get a chance to check in before going to a wedding, we did not get to the motel until after midnight, but the guy at the front desk was very friendly and told us no problem.... Handed us our key and asked if he could do anything more for us!!!! The next morning the girl was just as friendly when we checked out!!! Great room, […] quiet and comfy!!!! Five stars!!!! Read moreGenuine Expedia guest review
"Comfortable hotel close to downtown"
The stay was better than last stay in Holiday Inn Express. We booked a room with two queen size beds, we were family of two parents and 3 kids, the sofa bed was comfortable enough for one kid. The staff was very friendly. Overall, we were satisfied with the stay.Genuine Expedia guest review
Nice hotel, everything as expected. The only possible negative thing I can think of is that the lobby ladies washroom needs a larger garbage disposal as the wet and used paper towels were flowing out of the receptacle and were touching the clean ones which is not really sanitary when you are talking hand washing. Otherwise, no issues. Would go backGenuine Hotels.com guest review
A little inconvenient that we were unable to occupy our room before 3:00 pmGenuine Hotels.com guest review
"Enjoyed our stay"
The hotel was beautiful, only thing there was no convenience store near or around the hotel.Genuine Hotels.com guest review
"Clean and comfortable!"
My husband and I stayed at the Holiday Inn Express SE in Calgary, AB on Wednesday, Sept 4th. We called and reserved a room while driving down from Banff that evening, without having read any previous reviews, and were delighted to find that our hotel room was clean and comfortable. The staff person my husband spoke with was both pleasant and helpful […] in explaining how to find the hotel. Read moreGenuine Expedia guest review
It was worst night I ever stayed in the hotel while travel, the room was quickly booked by Hotel.com and it was short driving, however the washroom was flooded, I had to inform front desk employee, unfortunately no one was able to resolve my concerns and issues, instead I had to get four towels and left them on the bathroom floor in order to drain water. […] We woke up three times during eight hours stay and used public washroom in the main lobby. Next morning I spoke to on duty manager, all she did was taking notes about my issues and concerns, she promised me to get me an answer within a week and so far I have not received yet. According to the manager there were rooms available last night and on duty clerk did mention she would like to move us, but she said all rooms were sold out. Read moreGenuine Hotels.com guest review
The hotel was very clean. The staff helped us out very much. I would recommend this hotel to others. Not to far from everything, and close to the airport. ThanksGenuine Hotels.com guest review
The lobby and room were clean. Microwave and fridge was a nice touch. The buffet was GREAT! Good variety of food, hot and delicious.Genuine Expedia guest review
"Very comfy beds"
Nice rooms and well kept. Air con was a bit noisy but it didn't stop us sleeping as the beds were just like home. A good variety of food for breakfast, won't win any Michelin stars but will set you up for the day. Would certainly stay again.Genuine Hotels.com guest review
"An okay place"
The hotel location was perfect for what I needed, which was to be in the south end of the city. The fact that I was there during Stampede week meant that the price of the room was double what it normally would be, literally (I know this as I've booked again for the near future). The cleaning staff were somewhat haphazard in their work - sometimes towels […] were replaced, sometimes they weren't. Sometimes the garbage was emptied, sometimes it wasn't. Free breakfast is great, but it opened at 0630, and I had to be out of the building by then in order to get to work so it was useless to me. Room air conditioner is effective, but VERY loud. Not value for money during the Stampede price hike, but at any other time it is decent value. Read moreGenuine Hotels.com guest review
"Holiday Inn Express average"
There were no recycling containers in the hotel rooms - this is really unacceptable, every room should provide recycling options. The TV was v-e-r-y slow to respond, which made changing channels a long process. The hot breakfast was disappointing - the eggs were rubbery and had an odd taste.Genuine Expedia guest review
"decent but tough location"
it was ok but they switched me from the king I reserved to two queens and didn't offer to do anything for me for the switchGenuine Hotels.com guest review
"Very Comfy Stay!"
The main things I look for when searching for a hotel are proximity to where I need to be and cleanliness. I was very pleased with this hotel. Would definitely stay here again!Genuine Expedia guest review
Stay was fantastic!!! Hotel staff were great and the room was great.Genuine Expedia guest review
"no toilet paper"
Our hotel stay was great. Staff were great. The only thing that was wr0ng is that we ran out of toilet paper and the cleaning staff did not replace it, we had to go to the front desk and ask for some. Everything else was great.Genuine Expedia guest review
We had a nice stay. The hotel is very clean. The pool and water slide was great fun although there was a small child in there without parental supervision. The continental breakfast was excellent but staff should not be putting everything away at 9:20 a.m. when the breakfast is suppose to be open till 9:30 a.m. Also room had kleenex, shampoo and conditioner […] one day and not the next. These are small annoyances and can be easily fixed. All in all a really wonderful hotel. Read moreGenuine Hotels.com guest review
Nice and clean and quite. Not a far drive to downtown. Lots of shops near byGenuine Expedia guest review
We enjoyed the comfortable beds and room. The room rate was reasonable. We only had one complaint... The new carpeted hallways are beautiful! But the smell was overwhelming (headache) every time we opened our door to go somewhere. I would go back, but hope the new carpet (glue?) smell is gone next time.Genuine Hotels.com guest review
"Ease of location"
I did not mind the hotel at all, my only suggestion would be NOT to replace carpent during the eveing when guests are trying to rest/sleep.Genuine Hotels.com guest review
Hotel was clean and staff were courteous. Continential breakfast was good, coffee was alright. I liked that the rooms had a microwave and fridge as there was no restaurant in the hotel.Genuine Expedia guest review
"Awesome - clean, waterslide, great breakfast"
Wonderful, clean hotel! Room was beyond expectations with comfortable bed and nice shower. Waterslide and hot tub were a huge bonus. Best chain-hotel continental breakfast I've ever had (even a pancake maker)!Genuine Expedia guest review
good location, clean and modern, awesome breakfastGenuine Expedia guest review
"worst hotel ever"
First morning we went for breakfast.... everything was cold or stale! The next 2 mornings.... there was nothing left for breakfast.... we got there at 8:30am and there were so many people.... it was rediculous. We all just stood around waiting for something to be brought out for us to eat. We ended going over to the Tim Hortons for breakfast! Never […] saw any staff. Terrible experience. .. Would never stay there again! Read moreGenuine Expedia guest review
There were no bathrobe inside the room and you have to go to the front desk to ask for a simple corkscrew which should be in the room.Genuine Expedia guest review
"Will stay again"
We stayed 2 nights, the hotel was good. I noticed a couple of lightbulbs were burnt out in the bathroom and the shower head sprayed more like a jet than a shower but over all the hotel was clean and in good condition. The breakfast was decent, I wish there had been more fruit but it had a good selection of items for a hotel breakfast. We have stayed […] here before and we will stay there again as the location is good and it is a good hotel. Read moreGenuine Expedia guest review
Marco from the front desk was fantastic! Got us an early check in was super friendly when we arrived and helped us with change as well us informed us of all the hotel amenities. Such a great employee! Would stay and recommend this hotel in the future!! Thank you!Genuine Hotels.com guest review
Its a good place to stay for vacation because of the location and venue and are accessible to train going to downtown. The only problem is that no supermarket nearby and no restaurant if ever there is its about 5 kilometer far to go. Well thanks you to expedia looking forward for better abd best rate deals. regards, IrGenuine Expedia guest review
The beds had stains on them. Hot tub had ice burgs in it. No towels. Caught front desk girl making out with some guy behind the counter. Forgot sons wii remotes in the room the cleaning lady tried stealing themGenuine Hotels.com guest review
"Holiday express inn"
Very good experience overall. Only one person was working on the counter so longer period of delays in check in and also for service.Genuine Hotels.com guest review
Very clean updated hotel. Friendly staff and very comfortable room. This hotel is under rated and I recomend this hotel to every one!Genuine Expedia guest review
will come back again as we enjoyed our stayGenuine Hotels.com guest review
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