"Great Place to stay"
Enjoyed our stay very clean rooms and comfy beds. The kids enjoyed the pool and waterslide. Breakfast was good with a variety of items to choose from. Will stay here again.Genuine Hotels.com guest review
The staff was very helpful.Genuine Hotels.com guest review
Nice hotel - great staff!Genuine Hotels.com guest review
Always stay here when in area for business. Convenient to Downtown and businesses I the south.Genuine Hotels.com guest review
If you could add another 4 slice toaster it would speed things up at the breakfast bar.... guests are waiting and there is only 1 toaster....Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S We appreciate you taking the time to write a review with such a great score we will definitely bring your suggestion forward Operations Manager
The staff never helped me with any of my requests the coffee in the lobby was cold and the staff did nothing about it. My tv in my room I thought was not working I asked front desk for help and no one came.I have stayed in other Joliday Inns But I will NEVER stay here again.The Best Western Premier Inn is a way better hotel.Genuine Hotels.com guest review
GREAT HOTEL WILL GO BACKGenuine Hotels.com guest review
"Good hotel, I am satisfied."
Staff is nice. The room is clean. It worth the money.Genuine Expedia guest review
"This holiday inn sucks"
The worst holiday inn I have stayed in thus far. Very very poor service.Genuine Hotels.com guest review
Great hotel, especially when you are a member. Great location. There are several restaurants in the area that are in walking distance.Genuine Hotels.com guest review
"Great place to stay"
The only reason I would limit the 5 star rating in any way that the room had a strange smell upon entering it. It was something that we became accustomed to after awhile. The beds and pillows were wonderful. I would definetly go there again.Genuine Expedia guest review
"Canadian Trip Night One"
The bed was very comfortable. Front desk clerk was friendly and helpful. I've had better "free" breakfasts as the eggs were watery here as well as fewer options than most.Genuine Expedia guest review
"Nice as always"
This is my favourite hotel in Calgary...we usually stay here for business or like recently just a relaxing few days.Genuine Hotels.com guest review
"Nice place to stay"
Very clean and great staff. I would stay here againGenuine Hotels.com guest review
The stay was convenient. The hotel was a bit noisy. not very sound proof. Hotel was in good location for the even that was being attended.Genuine Hotels.com guest review
"Nice location. very good services"
Nice hotel, This is the second time for us in the same hotel. The rooms are not huge but pretty and cosy. The location is perfect for us. You can everywhere you want.. The swimming pool was fun for our kids which was a very enjoyable bonus!. Breakfast was also perfect in all 4 days that we stayed in.Genuine Hotels.com guest review
Everything was good except the bottom sheet on our king bed-needs to be replaced-other than that bed was comfy, room was good, hotel was nice and quiet.Genuine Hotels.com guest review
"Location close to family's home"
Great hotel, excellent staff, wonderful room, super sleep, good breakfastGenuine Hotels.com guest review
"Close to family"
Requested non-smoking King, at time of late check-in, only "smoking" King was available, not acceptable, stale smoke smell, took double queen non-smoking, quite nice!Genuine Hotels.com guest review
"very close to c-Train"
everything was great, with the exception....the microwave barely worked...could only use the 2 min button and the clock radio didn't work very well....had to have wake up call....other than that it was good....Genuine Hotels.com guest review
"Close to my meeting location!"
The hotel was clean, comfortable, had free, ample parking and a decent breakfast.Genuine Expedia guest review
Quick check in, clean and comfortable. Will stay again.Genuine Hotels.com guest review
"Easy access with multiple exits"
The room and the service were great.Genuine Hotels.com guest review
Friendly check in, great little business centre with a high speed printer, good location in the south close to restuarants, shops, TIM's!! Room was great, nice shower and bathroom. Only downfall was fridge froze everything in it and microwave didn't work. Would stay here again though.Genuine Expedia guest review
"you gave a little guy an awesome time!"
Thanks for the fantastic poolside suite! all we could hear is that was so awesome! the complimentary breakfast was more than we thought it would be..bacon, eggs, sausage..really helps when you have kids along and are on a budget. Suite was spacious and clean..nice large tub. nothing bad to say! thank you hotels.com for offering this location.Genuine Hotels.com guest review
"Overall Good Hotel"
We always try to stay at this hotel when in Calgary and never have any issues. The staff are great and the rooms are always clean and comfortable.Genuine Expedia guest review
Had to change plans unexpectedly. Hotel day manager completely unwilling and open to even try to come to agreement on making a plan. Was willing and aware to adhere to their cancellation policy of one night's pay if I change booking, but the selfish money wolves did not budge... I will not ever stay here again or same chain. Hotel and room otherwise […] OK but have bad taste in mouth just thinking of money wasted booking here - do not ever book here if you think plans may change, flight delays, etc. Luckily that never happens in Calgary or Canada for that matter.... Read moreGenuine Expedia guest review
"The Holiday Inn Express"
The staff were pleasant and the lobby was nice. The beds were extremely comfortable but the rooms were a little dark and dingy and probably needed updating. The breakfast was good and there was someone around to assist if needed. The only issue I had was that when someone else in another room had a shower your heard the pipes clanging in my room. Also […] notice that the grout along the bathroom in 221 needed cleaning or replaced. All in all - I would recommend this hotel. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S Dear Denise, Thank you for taking the time to write your honest review. I have followed up on your comments and we are working diligently to have this corrected. Once again I want to thank you for your recommendations Hotel Operation Manager
"nice room bad sleep"
The room was fine, breakfast bar is good, the only issue was a car alarm going off 3 times during the night. Not sure whose car but this definitely disturbed our sleep.Genuine Hotels.com guest review
"Nice little break"
Stayed at this hotel one night and everything was great. Rooms were clean beds were very comfortable and staff pleasant and effecient. The only reason i would stay anywhere else is because of its location to the LRT stations. Which for many is not an issue.Genuine Hotels.com guest review
"Great value for Calgary"
Rooms were clean and well decorated. Beds were comfortable. Breakfast was quite good. Would definitely stay here again.Genuine Expedia guest review
"Burnt out light bulbs and Leaky faucets"
I booked at this hotel for 5 nights. On the night of my arrival I called the front desk to tell them that there were 2 light bulbs burnt out in the bathroom, making it very dark, and that the faucet in the tub had a leak that was noisy and annoying. They said they would fix it the next day as the maintenance staff had all left for the night. After 4 […] of my 5 night booked stay, neither thing had been replaced - not even the burnt out light bulbs. Then I had an emergency at home, for which I needed to cut my trip short. After explaining this to the hotel management, on Monday morning, they would not allow me to cancel my room for Tuesday night. They told me I would have had to cancel that night 72 hours before checking in, and there were no exceptions to that rule. Even though I gave them more than 36 hours notice, and I was only needing to change my plans by one night. They charged my card for the whole stay, and were completely rude and inconsiderate. After bringing up the fact that I stayed in a room with no lights in the bathroom for 4 days and had to wear earplugs at night so the sound of the leaking faucet didn't keep me awake the whole time, they did not even bat an eye. Management told me they had not record of a complaint, even though I called and spoke in person to the front desk attendant at least one time each day about it. Overall, I was very disappointed, fount the hotel to be wildly overpriced for the quality of service they offered. Will never stay there again. Read moreGenuine Expedia guest review
"The Perfect Spot"
When ever I come to Calgary the Holiday Inn Express on Lake Fraser Drive is my personal favorite. The staff are so pleasant, the rooms are everything I need, and I always enjoy my stay.Genuine Hotels.com guest review
loved the rooms and the pool was wonderful. The desk clerk let us stay in pool until 11 as we got there at 9:45. was great as really needed to relax.Genuine Hotels.com guest review
My fiancé and I stayed at this hotel for one night. At about 1 am we heard loud banging on the room door next to us with a man trying to get in his room. Our dogs would bark everytime he would bang on the door and tell. I went out to ask him to keep it down he was clearly drunk. He cursed at me and called me names. My fiancé got up to see what Was going […] on as he heard what this man had said to me. The man continued to insult me and my fiancé..he then tried to punch my fiancé who had to defend himself. I called the front desk to ask them to do something about this. Nothing was done and a half hour later the drunk man came back kicking the door and telling and threatening to hurt my fiancé. My fiancé confronted him and tried levelling with him. The drunk then asked him to have a beer or drugs which my fiancé does not do. He tried to come into our room. Then started getting mad at him. He lunged again at my fiancé who then defended himself again. This mans wife finally opened the door and took him inside. The hotel did absolutely nothing to fix this situation or make us feel safe. I would not recommend this hotel to anyone. Ever. Read moreGenuine Expedia guest review
"Looks like we got the worst room on the floor"
The hotel is not a bad hotel, it is what you expect from a Holiday Inn Express. Not sure if it was because of the discounted rate or what but even though the hotel was not fully booked - they gave me the room that had the elevators basically in my room. The room wrapped around the elevator shaft and was so NOISY it was brutal. The heat couldn't be controlled […] either - off or on and it was so hot in the room I couldn't breathe. Definitely not a good stay! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S Dear Helen, Thank you for taking the time to wrie a review on your stay with us at The Holiday Inn Express. We strive to ensure all our guests needs are met to above satisfactory I am sorry we did not meet youurs d ue to the location of your room , and the level of temperature you described . I do hope that you will give us another oppurtunity to show you our hospitality promise are kept . I would aslo like to take this opputunity to suggest that for all reservations being made have a special request indicated on the reservation that you would like a room away from "elevators or ice machines to eleviate any possibility of a noisy elevator again. Once again thank you for taking the time to write as we do sincerely appreciate the time you have taken Hotel Management
averageGenuine Hotels.com guest review
"Nice clean hotel."
Every thing was except tv signal was bad on some channelsGenuine Expedia guest review
"Nice clean hotel."
Every thing was except tv signal was bad on some channelsGenuine Expedia guest review
Had a very nice stay and a lovely time, nice pool and facilities.Genuine Expedia guest review
We arrived late and did not get a chance to check in before going to a wedding, we did not get to the motel until after midnight, but the guy at the front desk was very friendly and told us no problem.... Handed us our key and asked if he could do anything more for us!!!! The next morning the girl was just as friendly when we checked out!!! Great room, […] quiet and comfy!!!! Five stars!!!! Read moreGenuine Expedia guest review
"Comfortable hotel close to downtown"
The stay was better than last stay in Holiday Inn Express. We booked a room with two queen size beds, we were family of two parents and 3 kids, the sofa bed was comfortable enough for one kid. The staff was very friendly. Overall, we were satisfied with the stay.Genuine Expedia guest review
Nice hotel, everything as expected. The only possible negative thing I can think of is that the lobby ladies washroom needs a larger garbage disposal as the wet and used paper towels were flowing out of the receptacle and were touching the clean ones which is not really sanitary when you are talking hand washing. Otherwise, no issues. Would go backGenuine Hotels.com guest review
A little inconvenient that we were unable to occupy our room before 3:00 pmGenuine Hotels.com guest review
"Enjoyed our stay"
The hotel was beautiful, only thing there was no convenience store near or around the hotel.Genuine Hotels.com guest review
"Clean and comfortable!"
My husband and I stayed at the Holiday Inn Express SE in Calgary, AB on Wednesday, Sept 4th. We called and reserved a room while driving down from Banff that evening, without having read any previous reviews, and were delighted to find that our hotel room was clean and comfortable. The staff person my husband spoke with was both pleasant and helpful […] in explaining how to find the hotel. Read moreGenuine Expedia guest review
It was worst night I ever stayed in the hotel while travel, the room was quickly booked by Hotel.com and it was short driving, however the washroom was flooded, I had to inform front desk employee, unfortunately no one was able to resolve my concerns and issues, instead I had to get four towels and left them on the bathroom floor in order to drain water. […] We woke up three times during eight hours stay and used public washroom in the main lobby. Next morning I spoke to on duty manager, all she did was taking notes about my issues and concerns, she promised me to get me an answer within a week and so far I have not received yet. According to the manager there were rooms available last night and on duty clerk did mention she would like to move us, but she said all rooms were sold out. Read moreGenuine Hotels.com guest review
The hotel was very clean. The staff helped us out very much. I would recommend this hotel to others. Not to far from everything, and close to the airport. ThanksGenuine Hotels.com guest review
The lobby and room were clean. Microwave and fridge was a nice touch. The buffet was GREAT! Good variety of food, hot and delicious.Genuine Expedia guest review
"Very comfy beds"
Nice rooms and well kept. Air con was a bit noisy but it didn't stop us sleeping as the beds were just like home. A good variety of food for breakfast, won't win any Michelin stars but will set you up for the day. Would certainly stay again.Genuine Hotels.com guest review
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