All hotels in Calgary, Alberta, Canada
1 room, 2 adults
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12025 Lake Fraser Drive, Calgary, AB, T2J 7G3, Canada, ‏‎855-239-9222
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4.1 / 5Excellent

Score breakdown (from 190 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.1
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.2

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice Hotel off Macleod Trail"
Nice and clean and close to everything. This hotel appeared well looked after and the staff was polite. There was adequate parking. The hotel is surrounded by restaurants.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for your review !! Hope to make it your 5 star choice !!! We look forwad to seeing you again soon
Other trip Nov 20, 2014
Rob
CA
5.0 / 5Outstanding
"Great experience"
Very clean, friendly staff and great amenities Will definitely use this hotel again.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Great !!! We look forward to your return. Don't forget " Calgary STAMPEDE !!! "
Other trip Nov 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"First time Calgary"
We came to Calgary to visit our daughter who moved here last year, we found the staff and the hotel a total pleasure, keep up the great work.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you , and a giant " WELCOME TO CALGARY " Perhaps you will return for Calgary Stampede !!!
5 night family trip Oct 27, 2014
Patrick
IE
5.0 / 5Outstanding
"Hotel Experience"
Only negative thing was the breakfast wasn't that great. Cold eggs etc.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
I am soo sorry to hear that the eggs were cold :( Thank you for advising us !!! Hope to see you soon
1 night family trip Oct 29, 2014
A Traveler
CA
3.0 / 5Good
"Great location"
Only stayed the the one night and basically just slept there.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for sharing . Hope to see you again for more than 1 night ;)
Other trip Oct 19, 2014
A Traveler
CA
5.0 / 5Outstanding
"Better in person than online"
very nice hotel. very helpful staff. booking online wasn't the best experience as one price was posted and another price quoted. overall, though the staff made the hotel worth it. Would stay here again but have managers card to help with reservations.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear K.F. Anything to make life a lil easier ;) See you soon
1 night trip with friends Oct 5, 2014
k.f.
CA
4.0 / 5Excellent
"Friendly staff and nice facility"
We had a room with a whirlpool and everything was in fairly good shape. Often find these rooms run down quicker due to higher moisture. Was not the case here. Only deficiencies was a small, cheap, residential shower which the door was poorly repaired with Velcro. Room had a hint of smoke smell to it but was tough to determine if it was the room or just coming from the hallway. Overall quite hotel, nice staff, and in generally good shape.
Genuine Expedia guest review
Other trip Oct 10, 2014
Clint
CA
4.0 / 5Excellent
"very good"
room was clean, bed comfortable, breakfast certainly adequate.staff was helpful when necessary.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you Florence , We are glad that we can be of service and look forward to your return trip to Calgary !
3 night trip Sep 17, 2014
A Traveler
CA
4.0 / 5Excellent
"Good south Calgary hotel."
Kids had fun in the clean pool and the breakfast area was clean and bright.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Pools and Kids = Fun :) We look forward to seeing you again
Other trip Sep 22, 2014
A Traveler
CA
4.0 / 5Excellent
"Above average."
Clean hotel, friendly staff, super sweet to our puppies:)
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
PUPPIES !!!! We love PUPPIES :) and we love to see you again soon ;)
2 night trip Sep 5, 2014
A Traveler
CA
4.0 / 5Excellent
"Great SouthWest/East location"
We chose this hotel because we had two functions to attend that were both in SW/SE Calgary. This worked out perfectly. The standard two queen beds were a good selection because one of the mattresses was so soft that we couldn't sleep on it. The other bed as an alternative was good. We really appreciated the choice of firm or soft pillow as identified on the pillow cases. The staff throughout our stay were knowledgeable and courteous. Our one challenge is that they took an imprint of our credit card in case there were any charges. We had none and I asked for a copy on check out. The desk person stated that since the balance was zero we would not be charged and she didn't give me a copy. However, this morning after arriving home, we noticed a charge on our credit card for the amount that was taken to be held. We will be watching closely to see if that is reversed. I'm not sure why they had to put the "just in case" charge through when we didn't have any charges to our room.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear Ex Calgarian , It is hotel Policy to take a pre auth for Incidentals ie Movies, long distance calls . The preauth is released at time of check out and it is the card holders financial institution which releases 3-5 days after check out. Although it is a preauth only I have found that these institutions are showing the preauths as charges..... I trust that the preauth has been released by your institution and all is good.
Other trip Sep 8, 2014
ex Calgarian
CA
5.0 / 5Outstanding
"Birthday getaway"
Took daughter out for birthday. Liked the water slide and pool. Had a great breakfast.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
HAPPY BELATED BIRDAY !!!! Birthdays are the best !!! hope to see you and your family again soon !!!!
Other trip Sep 3, 2014
A Traveler
CA
5.0 / 5Outstanding
"First stay but not last"
Thought we had booked a different Holiday Inn and were a little bit disappointed to find that our reservation was not correct. We now have a new favorite place to stay in Calgary. Very happy to be introduced to our new home in Calgary even though it was through an error.Thanks for the hospitality.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Best Error ever !!! We are so glad that you made it ;) Thanks for a great review and see you again soon !!! Maybe before Calgary Stampede ....... From the entire Team !!!
1 night trip Aug 22, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice hotel. Great room lots of room clean"
Fast check in clean great time. Room was very clean nice size. Big washroom coffee in the room with fridge. Very nice continental breakfast. Fresh and good variety
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for such a great review, All of our hotel rooms are larger than usual , makes it a comfortable stay !!! We look forward to your return trip
Other trip Aug 25, 2014
A Traveler
CA
1.0 / 5Poor
"It's Gone Down Over the Years"
Where to begin my ordeal: 1.) They have no light bulbs to change burnt out bulbs. 2.) Don't stalk enough hand towels, bath towels & face clothes for 4 occupants. When request made to properly stock adequate linens they promise to do so, then they don't do it. 3.) Front desk person promises to check into TV programming and will leave a message about their search, and then they fail to do this. 4.) Toilet screeches when anti-siphon engages to shut off filling of toilet tank. 5.) No complimentary Bible in the suite. 6.) Desk drawer so warped it will not open. 8.) No available connection to reading lamp. I later found an extension cord tucked in behind the bed. They should check that all lamps work and have working bulbs. 9.) Drinking glasses for suite were stored in the bathroom rather than on the mini-counter outside the bathroom with the coffee maker, fridge and microwave. These are re-usable glasses with a paper cover to keep it clean rather than sealed disposable ones. I prefer the latter choice because then you know they are clean and changed daily. We weren't sure that the cleaning staff changed the drinking glasses daily.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for sharing. Your review had been shared with all areas and since your review we are trending upwards from all other reviews given . Thank you once again for taking the time to share your experience. We hope you will give a second chance to show you the change that has taken place
Other trip Aug 23, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice as always"
This is my favourite hotel in Calgary...we usually stay here for business or like recently just a relaxing few days.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thanks Dianne, See you soon !!! Spring is in the air ;) From all of us here
3 night trip Aug 7, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice place to stay"
Very clean and great staff. I would stay here again
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
We are so happy you enjoyed your stay and we look forward to your return trip to Calgary !!!
1 night business trip Jul 9, 2014
A Traveler
CA
4.0 / 5Excellent
The stay was convenient. The hotel was a bit noisy. not very sound proof. Hotel was in good location for the even that was being attended.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you or your 4 star rating . We look forward to your return , when we will change it to 5 stars !!!! See you soon
2 night trip Aug 7, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice location. very good services"
Nice hotel, This is the second time for us in the same hotel. The rooms are not huge but pretty and cosy. The location is perfect for us. You can everywhere you want.. The swimming pool was fun for our kids which was a very enjoyable bonus!. Breakfast was also perfect in all 4 days that we stayed in.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for sharing :) We look forward to your return ( 3rd Stay ) and we will make sure it is a 5 star stay !!!
1 night family trip Jul 31, 2014
kikoanis
CA
5.0 / 5Outstanding
"Beautiful hotel and exactly as represented"
Stayed one night and was very impressed with this hotel. There was a long line up when we first arrived and only one staff working the front desk. But from there on our stay was excellent, room was exactly as pictured and very clean. Staff were friendly and very helpful. The pool was clean and bigger than I had thought. Breakfast was a full spread of sausage, eggs, pancakes and a ton of baked goods and cereal. Will definatley stay here again!
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your feedback is our best resource for improving the quality and services we offer. Thank you for the 5 star rating and we look forward to your return trip to Calgary
Other trip Aug 4, 2014
jesika
CA
4.0 / 5Excellent
"Nice Hotel.. Close to great shopping"
Next time we visit Calgary, this will be the hotel to stay
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
We are so happy that Holiday Inn Express and Suites Calgary South is your choice for accommodation :) See you again soon
Other trip Aug 4, 2014
A Traveler
CA
4.0 / 5Excellent
Everything was good except the bottom sheet on our king bed-needs to be replaced-other than that bed was comfy, room was good, hotel was nice and quiet.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
1 night trip Jul 25, 2014
Kathy
CA
5.0 / 5Outstanding
"Location close to family's home"
Great hotel, excellent staff, wonderful room, super sleep, good breakfast
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear Jurgen Walther, Great Review. Hope to see you again soon
2 night trip Jul 20, 2014
Jurgen Walther
CA
3.0 / 5Good
"Standard budget hotel"
We have stayed in several holiday inn express' and they are pretty much all the same. The only downside to our stay wad the plumbing was kind of noisy. I'm thinking we were just in a bad room, but the plumbing groaned from time to time and running water wad loud. Good breakfast though. Decent pool with water slide for the kiddies. I would stay there again.. I would try a different room.. We were on the main floor and very close to the pool.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear Normal Person , Thank you for taking the time to write a review . We appreciate it
Other trip Jul 23, 2014
normal person
CA
4.0 / 5Excellent
"Close to family"
Requested non-smoking King, at time of late check-in, only "smoking" King was available, not acceptable, stale smoke smell, took double queen non-smoking, quite nice!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
2 night trip Jul 17, 2014
Jurgen Walther
CA
4.0 / 5Excellent
"Close convenient"
Everything great would recommend to friends. Rooms great comfortable quiet.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear Frank , Thank you for your recommendation
Other trip Jul 18, 2014
Frank
CA
3.0 / 5Good
"Good location and fair prices"
Nice hotel for the price. I usually stay closer to downtown but with stampede in town the downtown hotels were all ridiculously expensive. This hotel was reasonably priced even during stampede, and there are lots of amenities nearby. Nice clean rooms, good size. Free breakfast was nice touch.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Although we are located away from downtown the LRT which takes you direct to the stampede grounds is only a 10min walk . Convenience , great shopping near us as well as a wide variety of Restaurants
Other trip Jul 16, 2014
YEG Traveler
CA
5.0 / 5Outstanding
"Very clean and conveniently located hotel"
Very clean hotel. Furniture was beautiful and new. Staff was very friendly. Called them and requested earlier check in and they accommodated my request. Thanks
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear Sarwar , Thanks for the review !!! see you soon
Other trip Jun 23, 2014
Sarwar
CA
5.0 / 5Outstanding
"Water slide and pool"
We had our grandchildren with us and they loved the pool and waterslide...well supplied with towels and very clean.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Hi Lynne , Grandchildren and water :) I am so glad you had a great time !!! I hope you return soon and have more fun with them . Thank you for the 5 star's Team Holiday Inn Express and Suites Calgary South
Other trip Jun 13, 2014
Lynne
CA
5.0 / 5Outstanding
"Great Value!"
I stay at this hotel whenever I am in Calgary. Very comfortable beds and rooms, great breakfast and facility (included). Would recommend to all!
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Brian, Tank yu for taking the time to give us a great review , we appreciate all our reviews as it assists us in maintaining and correcting where needed . Hope to see you again soon !!! Team Holiday Inn Express and Suites Calgary South
Other trip Jun 4, 2014
Brian
CA
5.0 / 5Outstanding
"Nice one!!"
Clean, quiet and relaxing! Good location for South Calgary
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
JDW, Thank you for the 5 star review!!!!! We hope you return to Calgary Soon Team Holiday Inn Express and Suites Calgary South
Other trip May 30, 2014
JDW
CA
4.0 / 5Excellent
"very close to c-Train"
everything was great, with the exception....the microwave barely worked...could only use the 2 min button and the clock radio didn't work very well....had to have wake up call....other than that it was good....
Genuine Hotels.com guest review
4 night trip May 24, 2014
A Traveler
CA
4.0 / 5Excellent
"Close to my meeting location!"
The hotel was clean, comfortable, had free, ample parking and a decent breakfast.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for sharing :) We hope you return soon !! From all of us here at Holiday Inn Express and Suites Calgary South
Other trip May 21, 2014
A Traveler
CA
4.0 / 5Excellent
"Great Stay"
Quick check in, clean and comfortable. Will stay again.
Genuine Hotels.com guest review
1 night trip May 10, 2014
A Traveler
CA
4.0 / 5Excellent
"Easy access with multiple exits"
The room and the service were great.
Genuine Hotels.com guest review
1 night trip Apr 20, 2014
Peter
CA
5.0 / 5Outstanding
"Great hotel!"
Friendly check in, great little business centre with a high speed printer, good location in the south close to restuarants, shops, TIM's!! Room was great, nice shower and bathroom. Only downfall was fridge froze everything in it and microwave didn't work. Would stay here again though.
Genuine Expedia guest review
Other trip Apr 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"you gave a little guy an awesome time!"
Thanks for the fantastic poolside suite! all we could hear is that was so awesome! the complimentary breakfast was more than we thought it would be..bacon, eggs, sausage..really helps when you have kids along and are on a budget. Suite was spacious and clean..nice large tub. nothing bad to say! thank you hotels.com for offering this location.
Genuine Hotels.com guest review
1 night trip Apr 20, 2014
A Traveler
CA
4.0 / 5Excellent
"Overall Good Hotel"
We always try to stay at this hotel when in Calgary and never have any issues. The staff are great and the rooms are always clean and comfortable.
Genuine Expedia guest review
Other trip Apr 21, 2014
A Traveler
CA
1.0 / 5Poor
"Never again"
Had to change plans unexpectedly. Hotel day manager completely unwilling and open to even try to come to agreement on making a plan. Was willing and aware to adhere to their cancellation policy of one night's pay if I change booking, but the selfish money wolves did not budge... I will not ever stay here again or same chain. Hotel and room otherwise OK but have bad taste in mouth just thinking of money wasted booking here - do not ever book here if you think plans may change, flight delays, etc. Luckily that never happens in Calgary or Canada for that matter....
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Other trip Apr 12, 2014
A Traveler
CA
4.0 / 5Excellent
"The Holiday Inn Express"
The staff were pleasant and the lobby was nice. The beds were extremely comfortable but the rooms were a little dark and dingy and probably needed updating. The breakfast was good and there was someone around to assist if needed. The only issue I had was that when someone else in another room had a shower your heard the pipes clanging in my room. Also notice that the grout along the bathroom in 221 needed cleaning or replaced. All in all - I would recommend this hotel.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear Denise, Thank you for taking the time to write your honest review. I have followed up on your comments and we are working diligently to have this corrected. Once again I want to thank you for your recommendations Hotel Operation Manager
Other trip Mar 29, 2014
Denise
CA
3.0 / 5Good
"nice room bad sleep"
The room was fine, breakfast bar is good, the only issue was a car alarm going off 3 times during the night. Not sure whose car but this definitely disturbed our sleep.
Genuine Hotels.com guest review
1 night family trip Mar 21, 2014
Brent
CA
5.0 / 5Outstanding
"Nice little break"
Stayed at this hotel one night and everything was great. Rooms were clean beds were very comfortable and staff pleasant and effecient. The only reason i would stay anywhere else is because of its location to the LRT stations. Which for many is not an issue.
Genuine Hotels.com guest review
1 night trip Feb 27, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great value for Calgary"
Rooms were clean and well decorated. Beds were comfortable. Breakfast was quite good. Would definitely stay here again.
Genuine Expedia guest review
Other trip Feb 24, 2014
Ryan
CA
2.0 / 5Fair
"Burnt out light bulbs and Leaky faucets"
I booked at this hotel for 5 nights. On the night of my arrival I called the front desk to tell them that there were 2 light bulbs burnt out in the bathroom, making it very dark, and that the faucet in the tub had a leak that was noisy and annoying. They said they would fix it the next day as the maintenance staff had all left for the night. After 4 of my 5 night booked stay, neither thing had been replaced - not even the burnt out light bulbs. Then I had an emergency at home, for which I needed to cut my trip short. After explaining this to the hotel management, on Monday morning, they would not allow me to cancel my room for Tuesday night. They told me I would have had to cancel that night 72 hours before checking in, and there were no exceptions to that rule. Even though I gave them more than 36 hours notice, and I was only needing to change my plans by one night. They charged my card for the whole stay, and were completely rude and inconsiderate. After bringing up the fact that I stayed in a room with no lights in the bathroom for 4 days and had to wear earplugs at night so the sound of the leaking faucet didn't keep me awake the whole time, they did not even bat an eye. Management told me they had not record of a complaint, even though I called and spoke in person to the front desk attendant at least one time each day about it. Overall, I was very disappointed, fount the hotel to be wildly overpriced for the quality of service they offered. Will never stay there again.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Other trip Feb 9, 2014
Julie
CA
5.0 / 5Outstanding
"The Perfect Spot"
When ever I come to Calgary the Holiday Inn Express on Lake Fraser Drive is my personal favorite. The staff are so pleasant, the rooms are everything I need, and I always enjoy my stay.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2014
Stacey
CA
5.0 / 5Outstanding
loved the rooms and the pool was wonderful. The desk clerk let us stay in pool until 11 as we got there at 9:45. was great as really needed to relax.
Genuine Hotels.com guest review
2 night trip Dec 20, 2013
shiela eyolfson
CA
1.0 / 5Poor
"Unsafe hotel"
My fiancé and I stayed at this hotel for one night. At about 1 am we heard loud banging on the room door next to us with a man trying to get in his room. Our dogs would bark everytime he would bang on the door and tell. I went out to ask him to keep it down he was clearly drunk. He cursed at me and called me names. My fiancé got up to see what Was going on as he heard what this man had said to me. The man continued to insult me and my fiancé..he then tried to punch my fiancé who had to defend himself. I called the front desk to ask them to do something about this. Nothing was done and a half hour later the drunk man came back kicking the door and telling and threatening to hurt my fiancé. My fiancé confronted him and tried levelling with him. The drunk then asked him to have a beer or drugs which my fiancé does not do. He tried to come into our room. Then started getting mad at him. He lunged again at my fiancé who then defended himself again. This mans wife finally opened the door and took him inside. The hotel did absolutely nothing to fix this situation or make us feel safe. I would not recommend this hotel to anyone. Ever.
Genuine Expedia guest review
Other trip Dec 26, 2013
A Traveler
CA
3.0 / 5Good
"Looks like we got the worst room on the floor"
The hotel is not a bad hotel, it is what you expect from a Holiday Inn Express. Not sure if it was because of the discounted rate or what but even though the hotel was not fully booked - they gave me the room that had the elevators basically in my room. The room wrapped around the elevator shaft and was so NOISY it was brutal. The heat couldn't be controlled either - off or on and it was so hot in the room I couldn't breathe. Definitely not a good stay!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S
Dear Helen, Thank you for taking the time to wrie a review on your stay with us at The Holiday Inn Express. We strive to ensure all our guests needs are met to above satisfactory I am sorry we did not meet youurs d ue to the location of your room , and the level of temperature you described . I do hope that you will give us another oppurtunity to show you our hospitality promise are kept . I would aslo like to take this opputunity to suggest that for all reservations being made have a special request indicated on the reservation that you would like a room away from "elevators or ice machines to eleviate any possibility of a noisy elevator again. Once again thank you for taking the time to write as we do sincerely appreciate the time you have taken Hotel Management
1 night trip Dec 7, 2013
Helen
CA
3.0 / 5Good
average
Genuine Hotels.com guest review
1 night trip Oct 31, 2013
A Traveler
CA
4.0 / 5Excellent
"Nice clean hotel."
Every thing was except tv signal was bad on some channels
Genuine Expedia guest review
Other trip Oct 30, 2013
Maynard
CA
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