"Nice little break"
Stayed at this hotel one night and everything was great. Rooms were clean beds were very comfortable and staff pleasant and effecient. The only reason i would stay anywhere else is because of its location to the LRT stations. Which for many is not an issue.Genuine Hotels.com guest review
"Great value for Calgary"
Rooms were clean and well decorated. Beds were comfortable. Breakfast was quite good. Would definitely stay here again.Genuine Expedia guest review
"Burnt out light bulbs and Leaky faucets"
I booked at this hotel for 5 nights. On the night of my arrival I called the front desk to tell them that there were 2 light bulbs burnt out in the bathroom, making it very dark, and that the faucet in the tub had a leak that was noisy and annoying. They said they would fix it the next day as the maintenance staff had all left for the night. After 4 […] of my 5 night booked stay, neither thing had been replaced - not even the burnt out light bulbs. Then I had an emergency at home, for which I needed to cut my trip short. After explaining this to the hotel management, on Monday morning, they would not allow me to cancel my room for Tuesday night. They told me I would have had to cancel that night 72 hours before checking in, and there were no exceptions to that rule. Even though I gave them more than 36 hours notice, and I was only needing to change my plans by one night. They charged my card for the whole stay, and were completely rude and inconsiderate. After bringing up the fact that I stayed in a room with no lights in the bathroom for 4 days and had to wear earplugs at night so the sound of the leaking faucet didn't keep me awake the whole time, they did not even bat an eye. Management told me they had not record of a complaint, even though I called and spoke in person to the front desk attendant at least one time each day about it. Overall, I was very disappointed, fount the hotel to be wildly overpriced for the quality of service they offered. Will never stay there again. Read moreGenuine Expedia guest review
"The Perfect Spot"
When ever I come to Calgary the Holiday Inn Express on Lake Fraser Drive is my personal favorite. The staff are so pleasant, the rooms are everything I need, and I always enjoy my stay.Genuine Hotels.com guest review
loved the rooms and the pool was wonderful. The desk clerk let us stay in pool until 11 as we got there at 9:45. was great as really needed to relax.Genuine Hotels.com guest review
My fiancé and I stayed at this hotel for one night. At about 1 am we heard loud banging on the room door next to us with a man trying to get in his room. Our dogs would bark everytime he would bang on the door and tell. I went out to ask him to keep it down he was clearly drunk. He cursed at me and called me names. My fiancé got up to see what Was going […] on as he heard what this man had said to me. The man continued to insult me and my fiancé..he then tried to punch my fiancé who had to defend himself. I called the front desk to ask them to do something about this. Nothing was done and a half hour later the drunk man came back kicking the door and telling and threatening to hurt my fiancé. My fiancé confronted him and tried levelling with him. The drunk then asked him to have a beer or drugs which my fiancé does not do. He tried to come into our room. Then started getting mad at him. He lunged again at my fiancé who then defended himself again. This mans wife finally opened the door and took him inside. The hotel did absolutely nothing to fix this situation or make us feel safe. I would not recommend this hotel to anyone. Ever. Read moreGenuine Expedia guest review
"Looks like we got the worst room on the floor"
The hotel is not a bad hotel, it is what you expect from a Holiday Inn Express. Not sure if it was because of the discounted rate or what but even though the hotel was not fully booked - they gave me the room that had the elevators basically in my room. The room wrapped around the elevator shaft and was so NOISY it was brutal. The heat couldn't be controlled […] either - off or on and it was so hot in the room I couldn't breathe. Definitely not a good stay! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S Dear Helen, Thank you for taking the time to wrie a review on your stay with us at The Holiday Inn Express. We strive to ensure all our guests needs are met to above satisfactory I am sorry we did not meet youurs d ue to the location of your room , and the level of temperature you described . I do hope that you will give us another oppurtunity to show you our hospitality promise are kept . I would aslo like to take this opputunity to suggest that for all reservations being made have a special request indicated on the reservation that you would like a room away from "elevators or ice machines to eleviate any possibility of a noisy elevator again. Once again thank you for taking the time to write as we do sincerely appreciate the time you have taken Hotel Management
averageGenuine Hotels.com guest review
"Nice clean hotel."
Every thing was except tv signal was bad on some channelsGenuine Expedia guest review
"Nice clean hotel."
Every thing was except tv signal was bad on some channelsGenuine Expedia guest review
Had a very nice stay and a lovely time, nice pool and facilities.Genuine Expedia guest review
We arrived late and did not get a chance to check in before going to a wedding, we did not get to the motel until after midnight, but the guy at the front desk was very friendly and told us no problem.... Handed us our key and asked if he could do anything more for us!!!! The next morning the girl was just as friendly when we checked out!!! Great room, […] quiet and comfy!!!! Five stars!!!! Read moreGenuine Expedia guest review
"Comfortable hotel close to downtown"
The stay was better than last stay in Holiday Inn Express. We booked a room with two queen size beds, we were family of two parents and 3 kids, the sofa bed was comfortable enough for one kid. The staff was very friendly. Overall, we were satisfied with the stay.Genuine Expedia guest review
Nice hotel, everything as expected. The only possible negative thing I can think of is that the lobby ladies washroom needs a larger garbage disposal as the wet and used paper towels were flowing out of the receptacle and were touching the clean ones which is not really sanitary when you are talking hand washing. Otherwise, no issues. Would go backGenuine Hotels.com guest review
A little inconvenient that we were unable to occupy our room before 3:00 pmGenuine Hotels.com guest review
"Enjoyed our stay"
The hotel was beautiful, only thing there was no convenience store near or around the hotel.Genuine Hotels.com guest review
"Clean and comfortable!"
My husband and I stayed at the Holiday Inn Express SE in Calgary, AB on Wednesday, Sept 4th. We called and reserved a room while driving down from Banff that evening, without having read any previous reviews, and were delighted to find that our hotel room was clean and comfortable. The staff person my husband spoke with was both pleasant and helpful […] in explaining how to find the hotel. Read moreGenuine Expedia guest review
It was worst night I ever stayed in the hotel while travel, the room was quickly booked by Hotel.com and it was short driving, however the washroom was flooded, I had to inform front desk employee, unfortunately no one was able to resolve my concerns and issues, instead I had to get four towels and left them on the bathroom floor in order to drain water. […] We woke up three times during eight hours stay and used public washroom in the main lobby. Next morning I spoke to on duty manager, all she did was taking notes about my issues and concerns, she promised me to get me an answer within a week and so far I have not received yet. According to the manager there were rooms available last night and on duty clerk did mention she would like to move us, but she said all rooms were sold out. Read moreGenuine Hotels.com guest review
The hotel was very clean. The staff helped us out very much. I would recommend this hotel to others. Not to far from everything, and close to the airport. ThanksGenuine Hotels.com guest review
The lobby and room were clean. Microwave and fridge was a nice touch. The buffet was GREAT! Good variety of food, hot and delicious.Genuine Expedia guest review
"Very comfy beds"
Nice rooms and well kept. Air con was a bit noisy but it didn't stop us sleeping as the beds were just like home. A good variety of food for breakfast, won't win any Michelin stars but will set you up for the day. Would certainly stay again.Genuine Hotels.com guest review
"An okay place"
The hotel location was perfect for what I needed, which was to be in the south end of the city. The fact that I was there during Stampede week meant that the price of the room was double what it normally would be, literally (I know this as I've booked again for the near future). The cleaning staff were somewhat haphazard in their work - sometimes towels […] were replaced, sometimes they weren't. Sometimes the garbage was emptied, sometimes it wasn't. Free breakfast is great, but it opened at 0630, and I had to be out of the building by then in order to get to work so it was useless to me. Room air conditioner is effective, but VERY loud. Not value for money during the Stampede price hike, but at any other time it is decent value. Read moreGenuine Hotels.com guest review
"Holiday Inn Express average"
There were no recycling containers in the hotel rooms - this is really unacceptable, every room should provide recycling options. The TV was v-e-r-y slow to respond, which made changing channels a long process. The hot breakfast was disappointing - the eggs were rubbery and had an odd taste.Genuine Expedia guest review
"decent but tough location"
it was ok but they switched me from the king I reserved to two queens and didn't offer to do anything for me for the switchGenuine Hotels.com guest review
"Very Comfy Stay!"
The main things I look for when searching for a hotel are proximity to where I need to be and cleanliness. I was very pleased with this hotel. Would definitely stay here again!Genuine Expedia guest review
Stay was fantastic!!! Hotel staff were great and the room was great.Genuine Expedia guest review
"no toilet paper"
Our hotel stay was great. Staff were great. The only thing that was wr0ng is that we ran out of toilet paper and the cleaning staff did not replace it, we had to go to the front desk and ask for some. Everything else was great.Genuine Expedia guest review
We had a nice stay. The hotel is very clean. The pool and water slide was great fun although there was a small child in there without parental supervision. The continental breakfast was excellent but staff should not be putting everything away at 9:20 a.m. when the breakfast is suppose to be open till 9:30 a.m. Also room had kleenex, shampoo and conditioner […] one day and not the next. These are small annoyances and can be easily fixed. All in all a really wonderful hotel. Read moreGenuine Hotels.com guest review
Nice and clean and quite. Not a far drive to downtown. Lots of shops near byGenuine Expedia guest review
We enjoyed the comfortable beds and room. The room rate was reasonable. We only had one complaint... The new carpeted hallways are beautiful! But the smell was overwhelming (headache) every time we opened our door to go somewhere. I would go back, but hope the new carpet (glue?) smell is gone next time.Genuine Hotels.com guest review
"Ease of location"
I did not mind the hotel at all, my only suggestion would be NOT to replace carpent during the eveing when guests are trying to rest/sleep.Genuine Hotels.com guest review
Hotel was clean and staff were courteous. Continential breakfast was good, coffee was alright. I liked that the rooms had a microwave and fridge as there was no restaurant in the hotel.Genuine Expedia guest review
"Awesome - clean, waterslide, great breakfast"
Wonderful, clean hotel! Room was beyond expectations with comfortable bed and nice shower. Waterslide and hot tub were a huge bonus. Best chain-hotel continental breakfast I've ever had (even a pancake maker)!Genuine Expedia guest review
good location, clean and modern, awesome breakfastGenuine Expedia guest review
"worst hotel ever"
First morning we went for breakfast.... everything was cold or stale! The next 2 mornings.... there was nothing left for breakfast.... we got there at 8:30am and there were so many people.... it was rediculous. We all just stood around waiting for something to be brought out for us to eat. We ended going over to the Tim Hortons for breakfast! Never […] saw any staff. Terrible experience. .. Would never stay there again! Read moreGenuine Expedia guest review
There were no bathrobe inside the room and you have to go to the front desk to ask for a simple corkscrew which should be in the room.Genuine Expedia guest review
"Will stay again"
We stayed 2 nights, the hotel was good. I noticed a couple of lightbulbs were burnt out in the bathroom and the shower head sprayed more like a jet than a shower but over all the hotel was clean and in good condition. The breakfast was decent, I wish there had been more fruit but it had a good selection of items for a hotel breakfast. We have stayed […] here before and we will stay there again as the location is good and it is a good hotel. Read moreGenuine Expedia guest review
Marco from the front desk was fantastic! Got us an early check in was super friendly when we arrived and helped us with change as well us informed us of all the hotel amenities. Such a great employee! Would stay and recommend this hotel in the future!! Thank you!Genuine Hotels.com guest review
Its a good place to stay for vacation because of the location and venue and are accessible to train going to downtown. The only problem is that no supermarket nearby and no restaurant if ever there is its about 5 kilometer far to go. Well thanks you to expedia looking forward for better abd best rate deals. regards, IrGenuine Expedia guest review
The beds had stains on them. Hot tub had ice burgs in it. No towels. Caught front desk girl making out with some guy behind the counter. Forgot sons wii remotes in the room the cleaning lady tried stealing themGenuine Hotels.com guest review
"Holiday express inn"
Very good experience overall. Only one person was working on the counter so longer period of delays in check in and also for service.Genuine Hotels.com guest review
Very clean updated hotel. Friendly staff and very comfortable room. This hotel is under rated and I recomend this hotel to every one!Genuine Expedia guest review
will come back again as we enjoyed our stayGenuine Hotels.com guest review
just in for a couple of nights in city to do a little shopping. absolutely loved the hotel. large room, quiet, close to a couple restaurants, easy access to Macleod Trail, great hot breakfast. Love to stay here again.Genuine Hotels.com guest review
our stay was very enjoyable. the hotel staff was very nice & evreything was good. the only complaint was our tv did not have a very crisp,clear picture that i am use to.Genuine Hotels.com guest review
Our room was a very spacious room with double french doors. The property was very quiet also. We also got early check in. The continental breakfast is really good too. Lots of variety. This is not the first Holiday Inn I have stayed in and I will continue to stay at these properties.Genuine Expedia guest review
The hotel was nice, new, clean, and comfortable. Our room had a king size bed and was very nice and comfortable. There was a free continental breakfast although we did not have the opportunity to try it. We never got to use the pool/hot-tub because of our schedule. All in all, a nice experience. There was a slight problem with the hotel utilizing our […] visa card for incidentals, but the front desk staff was not very polite about it, but it did get fixed. Read moreGenuine Hotels.com guest review
Shabby rooms. No dryer, TV was old... The manager was nice but the food for breakfast was Bread cereal and muffins. There was one muffin left by 8:00. Coffee and juice were week and there is nowhere to sit.Genuine Expedia guest review
We have been at this hotel twice and always every thing is wonderful. The spacious rooms are newly decorated, the beds are so comfortable and the staff are very friendly. We love that it is walking distant to many restaurants and the liquor store :).Genuine Hotels.com guest review
A little confusing to access from MacLeod Trail.Genuine Hotels.com guest review
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