With all the construction in the area, the hotel wasn't easy to get to. When we arrived to check in, we had to wait 15-20 minutes because the information the hotel received from the travel site we booked the room on was incorrect. However, Carla was very friendly and made the wait not as bad. The room was nice and clean. The bathroom felt a little cramped, […] though. Everytime we flushed the toilet, it would flush a second time on it's own. Good food and entertainment options in the area. Read moreGenuine Hotels.com guest review
Was in town for business. I chose this hotel because the construction near the airport and Grapevine is terrible and it is too difficult to navigate in a rental car when you not familiar with the area. This hotel has a free local shuttle, which we used each day to get to our local office. Did not have to pay for a rental car or a taxi. The front desk […] staff was helpful and the shuttle driver was very accommodating! Nothing to complain about in the rooms, they were clean and comfortable, but nothing special. All we needed for business travel. Morning breakfast was good, some hot food and better than most. Will definitely stay here again when in town. Read moreGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are very pleased that you enjoyed your stay and we hope to see you again on your next trip to Grapevine!
"Stay on 1/19/2013"
First they had us list under the wrong first name! Then our GPS would not pick up on the listed hotel's address and therefore it took us one and half hours to find the hotel after we got in town. All of this after we had driven seven hours to get there did not leave us very happy! We almost missed the wedding that we came for. The hotel has a very small […] little sign out in front of another hotel which makes it very easy to miss the hotel! Read moreGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We apologize if the information fed over through Expedia was incorrect. We also apologize if the information you rdeived from your GPS is incorrect. We have found that some GPS systems recognize our address as 1900 Main St in Grapevine instead of our physical address. Thank you for staying with us and we hope to see you again on your next trip to Grapevine.
"VISITING A FRIEND"
BED AND PILLOWS UNCOMFORTABLE, GREAT LOCATION, PRICE A LITTLE HIGHGenuine Hotels.com guest review
Excellent in all aspectsGenuine Hotels.com guest review
Very goodn desk staff.Genuine Hotels.com guest review
Too hidden behind Hilton. Very difficult to locate - not enough signage. Also, would not compute in my navigation system - would have taken us to Lubbock instead of Grapevine. Otherwise, our stay was great.Genuine Hotels.com guest review
"event at Gaylord"
It was great with one exception, the front desk person was not over friendly. The covenience of the location was AWESOME, rooms clean and great coffee.Genuine Hotels.com guest review
The hotel is in Grapevine, not in Irving.Genuine Hotels.com guest review
We have two items. 1. the refrigerator did not work. It was replaced the next day. 2. Plumbing in the shower was leaking quite a bit, we forgot to let the front desk know about this after we sign out. We are sorry about that. Not sure how often these item are checked? I called QC Quality Control. Thank you.Genuine Hotels.com guest review
"great hotel for everyone"
Staff was very friendly rooms were clean the hotel was very close to everythingGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for your comment Rhonda. We are glad that you enjoyed your trip and we hope to see you again on your next visit.
Staff of hotel was very pleasant. I needed a late check out and they were very accommodating.Genuine Hotels.com guest review
"off highway--can be difficult to find"
I booked a room for 5 people and when we checked in we were in a room with only two queen beds. I was expecting a pull out couch but no such luck. We just impervised and purchased an air mattress for the 5 th person. Staff was really friendly and tried to accomadate us, I didn't realize this wasn't a Holiday inn Express inn only no suites.Genuine Hotels.com guest review
"Overnight stay with kids"
We stayed one night with 3 children. The check-in was fast and easy, with happy service. Breakfast was nothing special, but was good. Our room was clean, neat, and comfortable beds. Staff was friendly and all guests seemed happy!! Only con was the construction around hotel and Grapevine...a nightmareGenuine Hotels.com guest review
clean room and helpful staffGenuine Hotels.com guest review
"Close to airport and wonderful pool area"
Loved how close airport, shopping, and eating place were. Construction was not a plus, but once you get your bearings easily overcome. The pool area was awesome!! Restroom right there, so no running in and out when wet. Very secure area. Even other guest seemed happy. Ladies at counter very nice and helpful, also quick. I was worried about going to […] the Dallas area, but this hotel, the airport employees, and the tranportation made it a wonderful stay. I will so go back to this hotel. Read moreGenuine Hotels.com guest review
"on the way home easy access to the interstate..."
clean, excellent customer service, great breakfast, the sofa bed was not comfortable at all, and the pool was too warm but still relaxing, good food found at walking distance, there was no access to the interstate and we lost an hour finding our way out of town due to extreme road construction...Genuine Hotels.com guest review
"Dallas visit 4/09/12"
Very nice stay in a very comfortable hotel.Genuine Hotels.com guest review
"Holiday Inn Express in Grapevine, TX"
I was VERY pleased with our stay at Holiday Inn Express in Grapevine, once I found it. The Hilton Garden Inn had recently built in front of it so it was nestled behind it. The staff, especially the evening person at the counter and the evening shuttle driver were outstanding. I really liked that the shuttle was available to drop us off places and then […] would pick us up when we called. One evening they dropped us at a winery for Rhythm & Wine. Another time they dropped us downtown and we called when we were ready for pickup. Everything is really close by but all the road construction made the shuttle even more valuable. Also there are eating places within walking distance and the hotel shared discount coupons with us. We had 3 rooms there and all 3 families were pleased. Read moreGenuine Expedia guest review
"The hotel was wonderful!"
The hotel was wonderful. The only problem we had was with noisy people in the hallway.Genuine Expedia guest review
Loved the location not far from Texas Motor Speedway. Very nice rooms and the breakfast in the morning were awesome. You couldn't ask for more!! Loved it and hope to be back next year.Genuine Expedia guest review
"Highway Construction is a nightmare!"
It is not the hotel's fault in the least, of course, but guests driving themselves should be aware that the construction on Hwys 114 and 121 is a nightmare! It was very difficult to find our way into the hotel parking lot. I'm sure once it is done, it will be just fine, but for now, allow a little extra time to find the place if you are not familiar […] with the area, especially if you will be arriving at night in the dark. The accommodations were very good once we found them, however. Read moreGenuine Hotels.com guest review
"Golf weekend for guys"
Excellent hotel for the very reasonable rate. Good breakfast and very attentive staff.Genuine Expedia guest review
Best breakfast ever!Genuine Hotels.com guest review
The staff was pleasant and very helpful. The hotel was clean. The breakfast was pretty good. The shower was wonderful. Very good location for restaurants and DFW. My only disappointment was the bed. It was very uncomfortable and I didn't sleep well. And I thought I paid too much to not get a comfortable bed. So, I probably will look for a Courtyard […] Mariott close to DFW to stay in next time. Read moreGenuine Expedia guest review
"Good hotel located near DFW"
Good hotel - nice, clean, great staff, conveniently located near DFW airport. Overall, the hotel is great. My only complaint is the breakfast. If feels cheap and the quality of the product reminds me of an elementary school cafeteria. Otherwise, it is fine, especially for a quick business trip.Genuine Expedia guest review
Excellent hotel, staff and food. The only reason for the poor Convenience rating, tho was due to the horrendous constructin goin on all around it.Genuine Hotels.com guest review
"Holiday Inn Express Suites-DFW"
New, nice, clean. Would Stay here againGenuine Hotels.com guest review
"Location for Cotton Bowl"
Location is close to all the locations we wanted to visit while in the area for the Cotton Bowl, which included Historic Downtown Grapevine. We did not fly in, but would be a perfect location if traveling by air. Hiway 360 was close which made for an easy access to Rangers Stadium and Cowboys Stadium which we drove to for a Pep Rally and the Game. Fort […] Worth was fairly accessible also from this location. Breakfast was included in our stay and was great. Liked the new pancake making machine! Location was quiet considering being near the airport. Read moreGenuine Hotels.com guest review
"Great Staff! Slept like a rock!"
Rooms were very clean and bed was comfortable. Friendly staff! Great Location!Genuine Expedia guest review
"Nice basic accomadations"
For business travel this was a perfect overnight stay.Genuine Hotels.com guest review
"Hard to find"
There was so much highway and other roadwork in the area, it was hard to navigate. The staff had to tell me where to look for the hotel, because it was "hidden" behind another hotel and the only marker was a small sign at car height at the parking lot.Genuine Expedia guest review
This a great place to stay. Multiple dining options with in walking distance and just over the freeway from Main street in Grapevine. Road construction outside on the Freeway is brutal though. Waite till its over or risk getting stuck in hell.Genuine Hotels.com guest review
"Close to Airport and Grapevine Mills"
Good place to stay if you need to be near DFW airport or the Grapevine Mills Outlet Mall. Olive Garden and Joe's Crab Shack are on the same large property and very convenient, especially with all the road construction going on. Beds were comfortable and staff was very accommodating when we arrived early from a long flight from Italy and just needed […] to shower and sleep right away. Will definitely stay again as we visit family in the Grapevine area often. Read moreGenuine Expedia guest review
"Well worth it"
Once I arrived, my stay at the Holiday Inn Express in Grapevine Tx.. was a pleasing experience. The rooms were large and comfortable. The hotel staff and facility were top notch. The road construction in the Irvine and Grapevine Tx. area is trying. Even my GPS had a hard time with the road work. (I think the Lady inside was getting mad at me because […] I could not turn where she wanted me too.) With a little patience one can have a very enjoyable experience. I would stay again. Read moreGenuine Hotels.com guest review
"Quality for the price"
We were very happy from the "get go". Free shuttle from the airport...only waited 12 minutes after calling. Very friendly front desk. Comfortable bed and the room was spotless. Breakfast was way more than donuts and coffee (NICE) Pool area was clean but would recommend keeping a closer eye to scum build up along pool walls. Shuttle to and from Grapevine […] was an added bonus. Lots of road construction around the hotel but did not have problems getting around. Read moreGenuine Expedia guest review
The staff is realle helpful and kindlyGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you Raul for your comments. We are thrilled that you enjoyed the hotel and staff. We look forward to seeing you on your next trip!
"Great location for DFW airport."
We were really impressed with the staff at this hotel, they were really friendly and helpful. The shuttles were great, they ran every half an hour to anywhere you wanted to go within a 5 mile radius. The breakfast was good, the rooms were clean and I would happily recommend this hotel to anyone.Genuine Expedia guest review
"Just what was needed"
I arrived late due to a 4 hour delay on my flight in from Memphis, but even so the courtesy bus was prompt and check-in staff polite and friendly despite the late hour. Collapsed straight into bed and managed a lie-in - room was beautifully dark even when the sun came out. Breakfast was as expected at the HIE.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for David for sharing you hotel experience. We are glad that you found our staff courteous and accomodating. We take pride in offering comfortable clean rooms and speedy shuttle service. We are glad that we met your expectations and we hope to see you again in the near future.
"Nice picture in the advertising but hotel is NOT."
Smelly room. Beds are SO lumpy and the bathroom is horrible. You can see the plumbing under the sink and it looks like the plumbing is covered with a piece of plastic held together by a wire. The shuttle service leaves alot to be desired. Kept waiting over 1.5 hours for a lift to the hotel. Terribly disappointed.Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you Kay for sharing your experience with us. I am seriously disappointed to learn that we did not deliver the experience that we strive to with every guests. We hope to see you on your next visit to Grapevine so that you can get the true experience from our hotel.
El personal del hotel nos atendió muy bien y el servicio de shuttle funciona perfecto, dándonos la facilidad para movilizarnos a los lugares de interés cercanos con gran facilidad. El desayuno es muy bueno también y las habitaciones amplias y confortables. Buena relación calidad-precio.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you Alejandra for letting everyone know that you loved our service, shuttle, and breakfast. We look forward to seeing you again on your next trip.
Lovely hotel, free breakfast and wifi. The location was not the best, but we enjoyed our stay. Would recommend.Genuine Hotels.com guest review
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