"great location to Airport"
typical basic Airport hotel, but worked out great !Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are very happy to know that you had a great stay at our Hotel. Our aim is provide stays that are above your expectations. Thank you for your business, we look forward to your next stay.
"Close to Texas Motor Speedway"
Quick check in. Rooms were clean and decor was nice. Beds were very comfortable. Breakfast was great.Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We sincerely appreciate your time and effort to write us a very insightful review. Our dedication to excellent service delivery is motivated by positive experiences of our guests. Rest assured the comments you made will be help us improve our services, we hope you give us a chance to serve you again.
"- - - - - UNPROFESSIONAL STAFF and MANAGEMENT!!!"
Absolutely unbelievable and unsatisfactory service and management at this Holiday Inn! Booked and pre-paid for a Suite with two queen beds for three nights. At check in the front desk receptionist and manager (Sue) stated they could only honor our reservation for the third night's stay and not nights #1 nor #2. When ask why, "Well we had the guests […] in your reserved room ask for an extended stay and we gave it to them." UNSATISFACTORY!!! The current management needs to be fired and then hire someone that understands how to run a business and honor their reservations vice operating it like a socialist program!!! We shall steer very clear of any Holiday Inn and Hotels.com booking after this experiance! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine I sincerely apologize that we were unable to accomodate your room request for your reservation. While we strive to accomodate all of our guests needs, we sometimes fall short. We do our best by offering numerous options to our guests in order to accomodate their needs in the events a room type request can not be accomodated. We sincerely apologize that we were unable to resolve this issue to your satisfaction. We hope you enjoyed your visit to Grapevine in spite of your dissatisfaction with your room.
"Friendly and accommodating staff"
Clean and quiet rooms. Mice mini buffet breakfast. Was attending conference at another hotel and they cheerfully provided shuttle to and from the hotel. Several chain eating establishments in walking distance. Was raining and front desk clerk offered me her personal umbrella. Overall very pleased and would stay again...Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for sharing your experience with us. We are pleased that you enjoyed our breakfast, shuttle, and staff that loves to go above and beyond to help our guests.
Helpful friendly Staff. Quiet. Nice Breakfast. A little hard to find even with GPSGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for sharing your positive experience. We hope to see you again on your next visit!
Staff was very friendly courteous n helpfulGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for letting everyone know about our awesome staff. We would love to have you come stay with us again!
Needs updatingGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We have recently purchased the hotel and made tons of great changes and updates with more to come. Please come check out our new PreCor fitness equipment, linen, pillows, flat screen TV's, and business center. We hope to see you soon.
"Nice hotel close to all the action."
Great service. Nice comfortable beds with an assortment of pillows. Best continental breakfast I've had in a while.Genuine Expedia guest review
Very clean rooms, friendly staff, great selection for breakfast, kid friendly.Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are glad that you enjoyed your stay along with our breakfast, rooms, and staff. We hope to see you again in the near future. Thank you for sharing your comments.
The stay was great, friendly staff, clean rooms, and good overall experience. Will stay again soon. The only draw back was all of the construction, had an extremely difficult time getting to the hotel, though this is in no way under their control. I would definitely recommend to friends and family. Location rocks, easy to get to grapevine attractions. […] See you soon, Holiday Inn Grapevine/DFW. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are thrilled to learn that you are coming back to see us soon. You will also be glad to know that the construction is projected to be finished any day!
"no microwave & refrigerator in room"
no microwave & refrigerator in room that would create a problem for people with kidsGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We wanted to let you know that we do currently have refirgerators and microwaves in 2/3 of the hotel and the rest are currently on order. We are also happy to put them in your room currently if it does not have one so feel free to let us know if you need one. We hope to see you on your next trip to Grapevine!
"Took care of all my needs"
This business trip went so smoothly for me. Was very impressed with staff and they made sure I got shuttled everywhere I needed to go. Room was very nice and comfortable. Would definitely stay there again.Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thanks Nancy for sharing your experience. We are thrilled that you enjoyed our rooms and shuttle service. We hope to see you on your next trip to Grapevine.
"close to medical facility for family treatment"
Please see above. Hotels.com contact did excellent job.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are pleased that you enjoyed the booking process and our location. We hope to see you again on your next visit.
Our stay was goodGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are pleased that you enjoyed your stay. We hope to see you again on your next trip.
It was very clean and a very delicious breakfast!! WOWGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you Yolana for letting everyone know about our clean hotel and great breakfast. We hope you stay with us again in the near future!
"Great hotal and location"
The staff was great and the pool was perfect for a summer day in DallasGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are thrilled that you enjoyed our staff and service. We hope to see you on your next trip to Grapevine!
"close to lake grapevine"
Overall a very good experience; clean, organized, comfortable. our only hitch was finding the hotel -- there was construction going on and our e-maps did not work well - put one call to the hotel and we had good directions from a very friendly staffer.Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are delighted that you enjoyed every aspect of your stay. Thank you for taking your time to share the experience. We hope to see you again on your next visit.
Great place to stay. It was a little confusing to get to.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are glad that you enjoyed your stay. We hope to see you again in the near future.
Holiday Inn blamed Hotels.com for the botched reservations leaving me with a single bed instead my requested (as per confirmation) 2 queen beds.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are pleased to honor all guaranteed room reservations. If you have a confirmed reservation, please contact the front desk and we will be happy to accomodate you.
Our door did not lock from the outside. We reported it and they did not fix it and we had to report it again. I was disappointd by only receiving a sorry upon our leaving. If we had things stolen would it have been our fault, since the did notjing to repair the door.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We apologize that you had issues with your door lock. We recently installed all new door locks throughout the hotel. Our guests safety and security is our #1 priority!
"Great hotel for a quick vacation"
Great location. We weren't too far from Six Flags (20 minutes?). Excellent restaurants nearby. Highway construction was awful (stay on the access roads), but we found it easy enough. Clean rooms that had a nice bed along with a sofa bed which was good enough for the kids. Kids enjoyed the outdoor pool. Got a great price. Would definitely stay here […] again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for sharing your experience at the Holiday Inn. We are pleased that you enjoyed your stay and we hope to see you on your next visit to Grapevine.
Great room. Free WiFi. Great location. Easy, reliable shuttle. The best FREE breakfast we have ever had at a hotel. Friendly staff. Great steakhouse across the street. Ask the front desk if they have any coupons... we got a free appetizer with dinner. Would highly recommend!!Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for sharing you experience and letting our potential guests know that they will receive all of the services and amenities that they are looking forward to and more. We hope to see you again on your next trip to Grapevine!
"Weekend trip to Fort Worth"
TV didn't work, Coffee was horrible, breakfast was worse. Every HI Express that I have stayed in has the worst breakfast. School cafeterias can make a better breakfast, knock a few bucks off the room and ditch the breakfast if that is the best that you can doGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We apologize that you did not enjoy our breakfast. We offer a large variety of items in order to accomodate all of our guests. If we did not meet our goal, we sincerely apologize and we will continue to review our items and strive to meet your expectations.
"Great hotel for a quick visit to Grapevine"
Excellent service from being picked up at the airport and being taken to the gaylord for our conference. Staff is very friendly and accommodating. Bed was very comfortable.Genuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for sharing your experience. We take pride in offering a clean,comfortable hotel with oustanding service. We hope to see you again in the near future.
The ac unit in the room blew very humid air that was not cooling properly. I did not sleep well and ended up feeling on my legs not 1 but 2 dirty socks in the bed with me. I took them to the manager the next morning. The said they would check when it was cleaned last. Really? Who cares. It was not clean and I paid for it. They said next time I am in […] the area to call and they will comp a room and gave me a business card. Nothing in writing that says a free room, just a business card. Very poor customer service. Read moreGenuine Hotels.com guest review
"No transportation from DFW as stated"
Great Hotel needs new method of transporting people from airport. Management should be retrained to match quality of Hotel.Genuine Hotels.com guest review
"SCI North Texas Chapter Banquet"
I want to thank the Holiday Inn Express staff for their excellent professional service. I was attending business meetings in Grapevine & had the SCI banquet at the Embassy Hotel on Saturday. The Hotel's shuttle took me everywhere I needed to go. Very friendly staff, felt at home, they attended to my every need. The reception staff helped me with sending […] UPS parcels, the business centre was available for printing etc. The complementary breakfast was great. I will be back next year! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are thrilled to learn that we meet your expectations and more. We continually strive to offer the highest level of service and we are extremely pleased when we are able to do so.
With all the construction in the area, the hotel wasn't easy to get to. When we arrived to check in, we had to wait 15-20 minutes because the information the hotel received from the travel site we booked the room on was incorrect. However, Carla was very friendly and made the wait not as bad. The room was nice and clean. The bathroom felt a little cramped, […] though. Everytime we flushed the toilet, it would flush a second time on it's own. Good food and entertainment options in the area. Read moreGenuine Hotels.com guest review
Was in town for business. I chose this hotel because the construction near the airport and Grapevine is terrible and it is too difficult to navigate in a rental car when you not familiar with the area. This hotel has a free local shuttle, which we used each day to get to our local office. Did not have to pay for a rental car or a taxi. The front desk […] staff was helpful and the shuttle driver was very accommodating! Nothing to complain about in the rooms, they were clean and comfortable, but nothing special. All we needed for business travel. Morning breakfast was good, some hot food and better than most. Will definitely stay here again when in town. Read moreGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We are very pleased that you enjoyed your stay and we hope to see you again on your next trip to Grapevine!
"Stay on 1/19/2013"
First they had us list under the wrong first name! Then our GPS would not pick up on the listed hotel's address and therefore it took us one and half hours to find the hotel after we got in town. All of this after we had driven seven hours to get there did not leave us very happy! We almost missed the wedding that we came for. The hotel has a very small […] little sign out in front of another hotel which makes it very easy to miss the hotel! Read moreGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine We apologize if the information fed over through Expedia was incorrect. We also apologize if the information you rdeived from your GPS is incorrect. We have found that some GPS systems recognize our address as 1900 Main St in Grapevine instead of our physical address. Thank you for staying with us and we hope to see you again on your next trip to Grapevine.
"VISITING A FRIEND"
BED AND PILLOWS UNCOMFORTABLE, GREAT LOCATION, PRICE A LITTLE HIGHGenuine Hotels.com guest review
Excellent in all aspectsGenuine Hotels.com guest review
Very goodn desk staff.Genuine Hotels.com guest review
Too hidden behind Hilton. Very difficult to locate - not enough signage. Also, would not compute in my navigation system - would have taken us to Lubbock instead of Grapevine. Otherwise, our stay was great.Genuine Hotels.com guest review
"event at Gaylord"
It was great with one exception, the front desk person was not over friendly. The covenience of the location was AWESOME, rooms clean and great coffee.Genuine Hotels.com guest review
The hotel is in Grapevine, not in Irving.Genuine Hotels.com guest review
We have two items. 1. the refrigerator did not work. It was replaced the next day. 2. Plumbing in the shower was leaking quite a bit, we forgot to let the front desk know about this after we sign out. We are sorry about that. Not sure how often these item are checked? I called QC Quality Control. Thank you.Genuine Hotels.com guest review
"great hotel for everyone"
Staff was very friendly rooms were clean the hotel was very close to everythingGenuine Expedia guest review
Response by Holiday Inn Express & Suites DFW-Grapevine Thank you for your comment Rhonda. We are glad that you enjoyed your trip and we hope to see you again on your next visit.
Staff of hotel was very pleasant. I needed a late check out and they were very accommodating.Genuine Hotels.com guest review
"off highway--can be difficult to find"
I booked a room for 5 people and when we checked in we were in a room with only two queen beds. I was expecting a pull out couch but no such luck. We just impervised and purchased an air mattress for the 5 th person. Staff was really friendly and tried to accomadate us, I didn't realize this wasn't a Holiday inn Express inn only no suites.Genuine Hotels.com guest review
"Overnight stay with kids"
We stayed one night with 3 children. The check-in was fast and easy, with happy service. Breakfast was nothing special, but was good. Our room was clean, neat, and comfortable beds. Staff was friendly and all guests seemed happy!! Only con was the construction around hotel and Grapevine...a nightmareGenuine Hotels.com guest review
clean room and helpful staffGenuine Hotels.com guest review
"Close to airport and wonderful pool area"
Loved how close airport, shopping, and eating place were. Construction was not a plus, but once you get your bearings easily overcome. The pool area was awesome!! Restroom right there, so no running in and out when wet. Very secure area. Even other guest seemed happy. Ladies at counter very nice and helpful, also quick. I was worried about going to […] the Dallas area, but this hotel, the airport employees, and the tranportation made it a wonderful stay. I will so go back to this hotel. Read moreGenuine Hotels.com guest review
"on the way home easy access to the interstate..."
clean, excellent customer service, great breakfast, the sofa bed was not comfortable at all, and the pool was too warm but still relaxing, good food found at walking distance, there was no access to the interstate and we lost an hour finding our way out of town due to extreme road construction...Genuine Hotels.com guest review
"Dallas visit 4/09/12"
Very nice stay in a very comfortable hotel.Genuine Hotels.com guest review
"Holiday Inn Express in Grapevine, TX"
I was VERY pleased with our stay at Holiday Inn Express in Grapevine, once I found it. The Hilton Garden Inn had recently built in front of it so it was nestled behind it. The staff, especially the evening person at the counter and the evening shuttle driver were outstanding. I really liked that the shuttle was available to drop us off places and then […] would pick us up when we called. One evening they dropped us at a winery for Rhythm & Wine. Another time they dropped us downtown and we called when we were ready for pickup. Everything is really close by but all the road construction made the shuttle even more valuable. Also there are eating places within walking distance and the hotel shared discount coupons with us. We had 3 rooms there and all 3 families were pleased. Read moreGenuine Expedia guest review
"The hotel was wonderful!"
The hotel was wonderful. The only problem we had was with noisy people in the hallway.Genuine Expedia guest review
Loved the location not far from Texas Motor Speedway. Very nice rooms and the breakfast in the morning were awesome. You couldn't ask for more!! Loved it and hope to be back next year.Genuine Expedia guest review
"Highway Construction is a nightmare!"
It is not the hotel's fault in the least, of course, but guests driving themselves should be aware that the construction on Hwys 114 and 121 is a nightmare! It was very difficult to find our way into the hotel parking lot. I'm sure once it is done, it will be just fine, but for now, allow a little extra time to find the place if you are not familiar […] with the area, especially if you will be arriving at night in the dark. The accommodations were very good once we found them, however. Read moreGenuine Hotels.com guest review
"Golf weekend for guys"
Excellent hotel for the very reasonable rate. Good breakfast and very attentive staff.Genuine Expedia guest review
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