"Overall, Very Good"
Can't say I cared much for the yucky gold colored walls, but hey, that is not what is really important to me--which is the bed. Bed was OK, but certainly not as comfy as the Wheeling, WV hotel. Other than that, basically clean and well kept. I felt that it was overpriced for the actual quality/amenities offered.Genuine Hotels.com guest review
"Nice hotel. Convenient to highway"
Nice, clean hotel close to highway. Short drive to WVU. Nice breakfast Nice pool & jacuzziGenuine Hotels.com guest review
"Very good stay"
Everything was top notch at this hotel.Genuine Hotels.com guest review
Very happy with the accomodations. Comfortable and clean. We even forgot something valuable in our room after check out. We called to report it. They found the item and mailed it out to us immediately.Genuine Expedia guest review
The indoor pool was a smash hit for my grandson..he didn't want to leave! Elevator went out the second day and being disabled that was no fun, but overall I really liked the hotel. Ruby Tuesday and IHOP right there.Genuine Expedia guest review
Response by Holiday Inn Express Morgantown Dear Michael, Thank you for taking the time out of your day to leave us a review. We are always glad to see our guests responses. We do apologize about the elevator going out. Unfortunately things happen uncontrollably and assure you the problem has been fixed. Again we apologize for any inconvenience this issue may have caused you and thank you for a great review.
Have stayed here before and always a great time. Close to everything, especially WVU.Genuine Hotels.com guest review
Response by Holiday Inn Express Morgantown Dear Bobby from NY, Thank you so much for taking the time you give us an awesome review. We are glad to provide you with great customer service and accommodations any time. We look forward to seeing you in the future. Thank You Again
"close to college which was purpose of visit"
The service people at this hotel were excellent. the room was clean and WVU was only 3 miles away which is why we were visiting. There are surrounding stores and restaurants which are walkable if needed and an excellent coffee house. The breakfast at the hotel could have been a little better but it was free so it was ok.Genuine Hotels.com guest review
Response by Holiday Inn Express Morgantown Dear Laura, We are pleasant to hear of your great experience at our property. We appreciate you taking the time to write a review and show how we did. We strive to provide the best customer service and accommodations possible to our guests. We are glad our property suited your needs and expectations. Again thank you for you time and look forward to seeing you in the future.
Your Price was too high. I will never use you again.Genuine Expedia guest review
Stayed in Morgantown for the weekend. This was a clean hotel and the beds were very comfortable.Genuine Expedia guest review
"Less congested than downtown"
Quality of service from all staff members was excellent and cleanliness of hotel and rooms were also excellent! Would recommend this establishment to others.Genuine Hotels.com guest review
"Very nice weekend!"
We stayed the night after we went to a Josh Turner concert. Everything was very clean and the staff was very friendly and helpful.Genuine Expedia guest review
"Service on Second Shift was unfriendly"
I work for a holidayinn however this one was very poor and I would never stay there again the service was poor everything of this hotel was very poorGenuine Hotels.com guest review
"No complaints; will book again. Very comfortable!"
The young man at the front desk was very accommodating. We booked a double queen, but due to a friend not coming on the trip we only needed a king. After informing the front desk that we only needed a king, the desk clerk upgraded us to a king suite so that another guest could switch to the double queen that we booked so their guest didn't have to sleep […] on a rollaway. By making this change he made several guests happy and more comfortable. It seems like a simple thing, but he could have easily left everyone in the room they booked preventing less work for himself. Unfortunately this is what most people would have done. The bed was the most comfortable we've ever slept in and we've stayed at a LOT of hotels. This hotel is right beside of a shopping center so it's a convenient location and less than 5 miles from Milan Puskar Stadium. Will definitely book this hotel again in the future. Read moreGenuine Hotels.com guest review
"Close to Camp Ground"
The hotel was ok. Food was ok.Genuine Hotels.com guest review
"Better than expected."
Nice stay. Kids enjoyed the pool! Rooms were recently remodeled. They were very clean and comfortable.Genuine Expedia guest review
"Hotel was ok but service not so much"
The hotel was ok but we paid for suites and got stand room. Then had to pay again for any kind of possible damage and wait for refund. Just not what we expected.Genuine Hotels.com guest review
Although this hotel is 10-15 minutes from most Morgantown destinations, it is much nicer than what I thought of as a Holiday Inn Express. It is more like a full service hotel, with large pool and spa, excellent service, and a very nice breakfast. All at a reasonable price.Genuine Hotels.com guest review
"better than expected"
Very clean, quiet, spacious hotel for an "express." The breakfast truly is a full breakfast, not just some muffins and coffee. The large pool, hot tub, and exercise room were well maintained. The staff couldn't be more helpful. The room was spacious. Location is close to the highway and airport, not the city or university. But everything in the Morgantown […] area is within 15 minutes, so the location didn't matter much. Read moreGenuine Hotels.com guest review
"Overnight Stay College Visit"
We have stayed at this hotel two times the past year and overall we are satisfied. The only issue that we have taken notice to both times is the odor in the bathroom. The shower curtain has a sour odor that makes the room not smell very good. Also, the room could be a bit more clean. Other than that, it is close to the college and the staff is very […] friendly. Read moreGenuine Hotels.com guest review
"For our 2nd Night going north from Cape coral,"
We enjoyed our stay and our breakfast. Most pleased and will book again next season, on our way to FL and on our way back to Canada. Many thanks, Dave and LindaGenuine Hotels.com guest review
"very nice hotel"
our stay was very relaxingGenuine Hotels.com guest review
"Nice for a family because of pool"
Chose this hotel because of traveling with kids and they have an indoor pool. Pool area was nice, breakfast was relatively good, clean facility, no complaints.Genuine Expedia guest review
"Good place to stay when visitng WVU"
Stayed here after picking are son up from WVU. Staff very friendly. Good selection of breakfast items. Numerous restaurants in same complex so you do not have to travel far to eat. I would stay here again.Genuine Expedia guest review
Holiday inn seems to have a problem with hotels.com at check in. At both morgantown wv and hillsville va locations they also charged me again for the room. I spoke to the desk clerk the next morning at both locations and they admitted the evening clerk at both locations screwed up by charging me. They both said it happens with their system frequently. […] Both refunded but took 3-6 days at each location. Very inconvient. Probably won't book with them through your service again. Read moreGenuine Hotels.com guest review
"great night in Morgantown"
The staff was very accomadatingGenuine Hotels.com guest review
"A fine hotel for the price"
This was a fine hotel for the price, breakfast was great, pool was more than adequate. One warning-make sure you have directions before you leave home, our GPS took us through dark desolate roads at night and poor phone reception made it impossible to get through to front desk, once there though, completely satisfied with hotel.Genuine Hotels.com guest review
The hair dryer did not work, and the toilet seat was falling off. The breakfast area was small and we had to eat in the lobby because there were so many other people there at that time.Genuine Hotels.com guest review
Staff was helpful and the room was clean and comfortable.Genuine Expedia guest review
Our stay here was ok. The pool area is clean and well-kept. Our room was clean, but our bathroom had a foul odor. My main concern was that one of the side doors to the outside remained unlocked at all times because it was broken.Genuine Hotels.com guest review
motel was very nice would stay again was alittle further away from where we were going then it stated on website but i would stay againGenuine Hotels.com guest review
"Nice place if you don't mind not sleeping"
I chose to stay at this place because I have been pleased with my previous stays with Holiday Inn. I had a career make or break test the next day. The curtains would not close. They were made not to close. A sheer was there but it did nothing to block the light. My room faced the parking lot. It was bright in the room all night long. I can't recommend […] it to anyone who likes a dark room when they sleep. Read moreGenuine Hotels.com guest review
"bad service and dirty"
took 30 minutes to check in at 7 at night, floors and carpets were dirty and the only elevator in hotel was out of service brutalGenuine Hotels.com guest review
The hotel is fine. It is near a lot shops. I might stay here again.Genuine Hotels.com guest review
09/02/14 Megan X Ewing, New Jersey
Stayed one night for business and was not impressed. The electrical wiring in the room was concerning. Not sure if the Ac, fridge and TV were on same circuit as there was a synchronized delay when one chipped out. This did not make for a restful night's sleep. I was glad it was only one night.The rooms need to be updated abd some TLC. Not a great value for the price. They do gave retail options and restaurants close by but woukd explore other options if I had to. Doubtful do over for me.
"You don't get Better!"
08/23/14 lap7900 Jekyll Island, Georgia
Arrived late after a long day and were dog tired. Changed our reservations to this hotel at the last minute and they were most accommodating. The room couldn't have been better and the beds and pillows were beyond our expectations, The staff were friendly, polite and very accommodating. Breakfast was continental style, hot and tasty. Front desk person (same upon arrival and departure) was outstanding. Reported a problem with the toilet seat and water being too hot when we went for breakfast and upon arrival back in our room after breakfast, a maintenance man was there repairing already.
"Late night arrival with room reserved for wrong date!"
08/20/14 Tammy S
On July 31, 2014 I arrived in Morgantown around 8:00 pm after a very long drive. Unfortunately, when I arrived at the hotel I thought I had a reservation at I discovered when I booked the room online I had put in the wrong date. It was at the Marriott in Morgantown. They told me they didn't have a room for me that night even though while we stood there someone called in and cancelled a room for that night. Feeling stupid for putting in the wrong date and frustrated that the Marriott didn't really care to help me I went to the car and used my phone to look for a room. I went right to Holiday Inn Express because we have stayed many times at your hotels. When I called I was relieved to find out they had a room available. Upon arriving the desk clerk was so helpful even looking up my awards number for me. She went above and beyond. Her friendly nature and good sprits lifted my sprits. My granddaughter and I were able to have a restful night and good breakfast to set us up for the rest of our traveling the next day. I had to re-book two other hotels (I had also used the wrong dates on them also) for our trip. I cancelled the wrong reservations and re-booked our stays at other Holiday Inn Expresses. You have now become our first choice. I give my thanks and appreciation to the staff and management at the Holiday Inn Express Morgantown. We will see you again.
"A nice surprise!"
08/11/14 ChuckSwift1 Kentucky
I have been staying at the Venture Drive HEI in Morgantown 3-6 times a year for the past few years. The grounds, building, common areas, rooms and furnishings have always been more than satisfactory and quite a bargain at the rate. The staff has always been courteous and check in/out painless. On those mornings when all I wanted to do was to get on the road, the complimentary breakfast fit the bill, that extra cup of coffee enough to get me to my first stop. HEI has been a constant good fit for my needs. This most recent stay, on the 9th and 10th of August, there was an extra surprise! Holiday Inn had upgraded my room from a single king to a small suite, free of charge. Thank you HEI. Thank you for showing your appreciation for my business by providing me with an upgraded room that had not been booked for the night. Not only did you use a resource that was going to be vacant anyway, you showed that you care. I appreciate that, Chuck
"Adequate for an Overnight"
07/21/14 PAM857 Hazleton, Pennsylvania
This was one of the only hotels available in Morgantown on the night we were passing through. We booked a Jacuzzi suite which was an odd set up. The small Jacuzzi bathtub was not near the bathroom but out in the open in a corner of the room! We were on the first floor by a door which was noisy. The room was clean but not spotless. The bed was way too soft. Some good notes - the front desk staff were extremely friendly and as a previous poster stated the cinnamon buns at breakfast were delicious.
"A nice place with an accomodating staff"
07/06/14 Leon L Fairfax, United States
The hotel is pretty nice physically. The beds are good, the mini-fridge and other amenities all worked well. It was pretty clean too. There was nothing fancy but certainly adequate. The better thing about the hotel was the staff. The lady at the front desk was very accomodating and informative and the lady overseeing the breakfast buffet worked very hard to keep the buffet stocked and clean. The buffet itself was pretty standard fare but adequate for folks who want a quick bite to get a running start on the day.
07/05/14 DEJ777 Baltimore, Maryland
Not a bad place to stop through. Bed were comfortable and breakfast was typical of the Holiday Inn Express with pancakes, eggs, and biscuits and gravy. Love the hot cinnamon rolls. They did pack up early and didn't keep it refilled if you went too close to closing time. Worth the money.
"very close to the stadium"
06/30/14 coinerjpo2014 Fayetteville, Georgia
Rather nice HI with some upscale furniture. Great location right off the interstate with plenty restaurants in walking distance as is a shoppin center. Great place to sleep but the storms messed up thd sat tv reception.
06/30/14 Lisa L Columbia, New Jersey, United States
We stayed here for one night on our way home from Kentucky. The staff was friendly. Our room was clean and the bathroom was very nice. This hotel is close to the highway and several restaurants which was nice after a long drive. The mattress and pillows were too soft for our taste. There were lots of outlets for charging cell phones and laptops. We even had a fridge and microwave in our room.
"Glad we stayed here!!"
05/28/14 Gabe_and_Tab Valdese, North Carolina
I had read some of the reviews after making our reservation and seriously thought about cancelling. Glad I didn't. I'm not sure what some of the others expected from the hotel but it was not anywhere near as bad as reviewed. It was clean, didn't need to be painted, the beds were not bad or old, the hot tub works and the pool was clean. The only thing that I read that did seem to be true was the noise from the elevator...that was all. If you were expecting the Ritz-Carlton....then yes, it was probably a let down but it's not a terrible place to stay as others have said. The staff is also very friendly and accommodating, as one night we let our young son swim, and afterwards he wanted a banana like they have for breakfast, so I asked the young lady if there was any way possible to get him one....she not only came back from the kitchen with a banana but also an apple. Very nice place to stay, and if in the area again, will stay here.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )